{"metadata":{"transaction_key":"deprecated","request_id":"019f1b49-abf8-74e3-b604-64d90c50f7f3","sha256":"388c49a3e1a23abff04fba803f8bdbe32ccb3293eb1fcd9aab799724b2c1f87f","created":"2026-07-01T01:27:22.441Z","duration":47.591938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":70},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Andrew. I'm calling about cybersecurity.","confidence":0.9941406,"words":[{"word":"hi","start":6.24,"end":6.3999996,"confidence":0.67614746,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.08120161294937134},{"word":"andrew","start":6.3999996,"end":6.8999996,"confidence":0.9941406,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.07940400391817093},{"word":"i'm","start":7.2799997,"end":7.52,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03376375883817673},{"word":"calling","start":7.52,"end":7.8399997,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.044574443250894547},{"word":"about","start":7.8399997,"end":8.16,"confidence":0.9941406,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.02563868835568428},{"word":"cybersecurity","start":8.16,"end":8.66,"confidence":0.9291992,"punctuated_word":"cybersecurity.","sentiment":"neutral","sentiment_score":0.05499056354165077}],"paragraphs":{"transcript":"\nHi, Andrew. I'm calling about cybersecurity.","paragraphs":[{"sentences":[{"text":"Hi, Andrew.","start":6.24,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.08030280843377113},{"text":"I'm calling about cybersecurity.","start":7.2799997,"end":8.66,"sentiment":"neutral","sentiment_score":0.03974186349660158}],"sentiment":"neutral","sentiment_score":0.0532621784756581,"num_words":6,"start":6.24,"end":8.66}]}}]},{"alternatives":[{"transcript":"Called your name and reason for calling. I'll see if this person is available. Thanks. Hi, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"called","start":0.24,"end":0.48,"confidence":0.85595703,"punctuated_word":"Called","sentiment":"neutral","sentiment_score":-0.025073552504181865},{"word":"your","start":0.48,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.016826283186674118},{"word":"name","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.04485933110117912},{"word":"and","start":0.96,"end":1.1999999,"confidence":0.96435547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03080035001039505},{"word":"reason","start":1.1999999,"end":1.52,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0288524366915226},{"word":"for","start":1.52,"end":1.76,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02170228213071823},{"word":"calling","start":1.76,"end":2.1599998,"confidence":0.9538574,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.05100025236606598},{"word":"i'll","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.005421738140285015},{"word":"see","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.007369659841060638},{"word":"if","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.008741797879338264},{"word":"this","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.031040046364068985},{"word":"person","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.03185321390628815},{"word":"is","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01980018801987171},{"word":"available","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.029721468687057495},{"word":"thanks","start":14.16,"end":14.66,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4127944111824035},{"word":"hi","start":14.719999,"end":14.96,"confidence":0.9980469,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.0982593297958374},{"word":"andrew","start":14.96,"end":15.46,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.12981726229190826},{"word":"please","start":15.885,"end":16.125,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.02318386733531952},{"word":"stay","start":16.125,"end":16.205,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.041451603174209595},{"word":"on","start":16.205,"end":16.365,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.062279097735881805},{"word":"the","start":16.365,"end":16.605,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02003858983516693},{"word":"line","start":16.605,"end":17.105,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.06865216791629791},{"word":"i'm","start":38.43694,"end":38.75694,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.318448543548584},{"word":"sorry","start":38.75694,"end":39.156937,"confidence":0.9472656,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3545840382575989},{"word":"this","start":39.156937,"end":39.316936,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.5847855806350708},{"word":"person","start":39.316936,"end":39.716938,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5375772714614868},{"word":"is","start":39.716938,"end":39.876938,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5040881633758545},{"word":"not","start":39.876938,"end":40.116936,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4864708185195923},{"word":"available","start":40.116936,"end":40.616936,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4407951831817627},{"word":"if","start":40.75694,"end":40.996937,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2519718110561371},{"word":"you","start":40.996937,"end":41.07694,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17373289167881012},{"word":"would","start":41.07694,"end":41.316936,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.17576181888580322},{"word":"like","start":41.316936,"end":41.476936,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1702454388141632},{"word":"to","start":41.476936,"end":41.636936,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20233987271785736},{"word":"leave","start":41.636936,"end":41.876938,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.21440310776233673},{"word":"an","start":41.876938,"end":42.036938,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.20761702954769137},{"word":"additional","start":42.036938,"end":42.43694,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.21612879633903503},{"word":"message","start":42.43694,"end":42.93694,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2531149983406067},{"word":"please","start":43.07694,"end":43.39694,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.21461042761802673},{"word":"reply","start":43.39694,"end":43.796936,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.2831290364265442},{"word":"after","start":43.796936,"end":44.116936,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.17117062211036682},{"word":"the","start":44.116936,"end":44.27694,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19497837126255035},{"word":"tone","start":44.27694,"end":44.77694,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1251874417066574}],"paragraphs":{"transcript":"\nCalled your name and reason for calling. I'll see if this person is available. Thanks. Hi, Andrew. Please stay on the line.\n\nI'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.24,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.03130206971296242},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":-0.01913544469113861},{"text":"Thanks.","start":14.16,"end":14.66,"sentiment":"positive","sentiment_score":0.4127944111824035},{"text":"Hi, Andrew.","start":14.719999,"end":15.46,"sentiment":"neutral","sentiment_score":0.11403829604387283},{"text":"Please stay on the line.","start":15.885,"end":17.105,"sentiment":"neutral","sentiment_score":-0.043121065199375155}],"sentiment":"neutral","sentiment_score":0.003281958020207554,"num_words":22,"start":0.24,"end":17.105},{"sentences":[{"text":"I'm sorry.","start":38.43694,"end":39.156937,"sentiment":"negative","sentiment_score":-0.33651629090309143},{"text":"This person is not available.","start":39.156937,"end":40.616936,"sentiment":"negative","sentiment_score":-0.5107434034347534},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.75694,"end":44.77694,"sentiment":"neutral","sentiment_score":-0.20388511887618474}],"sentiment":"neutral","sentiment_score":-0.2895781553926922,"num_words":21,"start":38.43694,"end":44.77694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Called your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Hi, Andrew. I'm calling about cybersecurity.\n\nChannel 1: Thanks. Hi, Andrew. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.24,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.03130206971296242},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":-0.01913544469113861}],"sentiment":"neutral","sentiment_score":-0.025218757202050517,"channel":1,"num_words":14,"start":0.24,"end":4.02},{"sentences":[{"text":"Hi, Andrew.","start":6.24,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.08030280843377113},{"text":"I'm calling about cybersecurity.","start":7.2799997,"end":8.66,"sentiment":"neutral","sentiment_score":0.03974186349660158}],"sentiment":"neutral","sentiment_score":0.0532621784756581,"channel":0,"num_words":6,"start":6.24,"end":8.66},{"sentences":[{"text":"Thanks.","start":14.16,"end":14.66,"sentiment":"positive","sentiment_score":0.4127944111824035},{"text":"Hi, Andrew.","start":14.719999,"end":15.46,"sentiment":"neutral","sentiment_score":0.11403829604387283},{"text":"Please stay on the line.","start":15.885,"end":17.105,"sentiment":"neutral","sentiment_score":-0.043121065199375155},{"text":"I'm sorry.","start":38.43694,"end":39.156937,"sentiment":"negative","sentiment_score":-0.33651629090309143},{"text":"This person is not available.","start":39.156937,"end":40.616936,"sentiment":"negative","sentiment_score":-0.5107434034347534}],"sentiment":"neutral","sentiment_score":-0.1867655947804451,"channel":1,"num_words":15,"start":14.16,"end":40.616936},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.75694,"end":44.77694,"sentiment":"neutral","sentiment_score":-0.20388511887618474}],"sentiment":"neutral","sentiment_score":-0.20388511887618474,"channel":1,"num_words":14,"start":40.75694,"end":44.77694}]},"summary":{"result":"success","short":"Called your name and reason for calling. I'll see if this person is available. Hi, Andrew. I'm calling about cybersecurity. Thanks. Hi, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"I'm calling about cybersecurity. Thanks. Hi, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":16,"end_word":48,"intents":[{"intent":"Contact andrew on cybersecurity","confidence_score":0.00009238684}]}]},"sentiments":{"segments":[{"text":"Called your name and reason for calling. I'll see if this person is available. Hi, Andrew. I'm calling about cybersecurity.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.004008180927485228},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.4127944111824035},{"text":"Hi, Andrew. Please stay on the line. I'm sorry.","start_word":21,"end_word":29,"sentiment":"neutral","sentiment_score":-0.0995078757405281},{"text":"This person is not available.","start_word":30,"end_word":34,"sentiment":"negative","sentiment_score":-0.4990853667259216},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":35,"end_word":48,"sentiment":"neutral","sentiment_score":-0.20916718244552612}],"average":{"sentiment":"neutral","sentiment_score":-0.09834232330322264}}}}