{"metadata":{"transaction_key":"deprecated","request_id":"019f3ed9-bc68-7371-abab-2661cd8b61bf","sha256":"a1a047dd1d189176694e7e304ab43894cc64a88fc964d93219bf8b9d35efed9b","created":"2026-07-07T23:11:26.881Z","duration":1544.8319,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":5975,"output_tokens":113},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":6870,"output_tokens":6883},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":6870,"output_tokens":337}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Is your son still on the porch, or was it okay? Yeah. Oh, you should've seen them on the tram yesterday going to our thing. It was like these kids are all mocking around. These boys are going, sit on my lap, buddy. I wanna slap you. And I'm just like, oh my god. You guys understand how it sounds. It did. Yeah. It was absolutely amazing. In all honesty, it was incredible. Yeah. It was absolutely incredible. Yeah. Well, they linked everything back to, like, the CGT changes, the negative gearing changes, the the limited recourse, borrowing arrangement changes. Like, they linked it all back to all of those changes, which was really freaking amazing. Yeah. Yeah. Oh, isn't that really cool? Yeah. No. Definitely. But yeah. No. I'm so sorry. I know you guys are crazy busy. So Christie sent me a Teams with that with the one for Josh, and it's not done. And I don't know I don't know what this means. Can I screenshot this message to you? Sure. You yell at Larissa. Yeah. Yeah. Yeah. Oh, thank you. Happy birthday. Happy birthday for the other day. Happy freaking birthday. Oh, but that tends to happen to you, doesn't it? Oh, you know what? That is my that is my perfect birthday. Just just stay in bed. Don't get up. Just rest. Who are you who are you talking to? Yes. Well, I was the most of the day. Yes. And yes. Yeah. And that was Sammy's question. She said, have we overbooked the SOAs for this week? And I said, no. Because if we go back a few months, you were doing three, four SOAs in one day, and we were just pumping them out. So Christie have Michael Power basically all of technically, all of Friday, Monday, Tuesday, and Thursday. That's from last week. Because I have had all my plans were basically up to date from, like, Wednesday onwards. So she had Thursday, Friday, Monday, Tuesday, and all of yesterday do Michael Power and Joshua Lisky. Michael Power got done yesterday about four ish. And Michael Joshua Lisky, she started when I was leaving yesterday afternoon, and he's just meant to be an investment switch in the increase in his income protection policy. And then Joanne Adams is tomorrow at 9AM, and I don't think she's done it all. And I don't think I'm gonna have that plan. And he wasn't done. Yeah. And she was already yeah. Brenda Kelly was already done and presented. Mariana Mariana was done on time. That was fine. Michael Power, we originally was doing investment switch for him, but then we decided to relook at his TTR. And I had to speak to him last week because his Yeah. Because his income, he told us, is on a 120,000, but his SDC in inside the Netwealth account, he actually received 19,000 SDC last year. So we were like, no. We need to reconfirm that. Yeah. And, like, he's fine. He's done. He's ready for 10:30. It's just Joshua Lisky for this afternoon. I opened that. I was like, oh, fuck. That's not done. And then I don't know what's happening with Joanne Adams tomorrow at 9AM. And I think it's probably pushing it too much for me to then jump in tomorrow morning, review her, have any changes made that need to be made. I also don't even know if I have a p p you know, her for her. Let me have a look. I know she's from last year. Mhmm. Yeah. And Sammy's just done updated research for Joanne as well. I do. Perfect. Perfect. We do. We have a pee pee note. Beautiful. Yeah. That's not a good thing. Yeah. Mhmm. Yeah. He is just an investment switch and increase in income protection. That is it. Oh, and I think trauma and trauma. Yeah. Correct. And I believe we requested the VIP quote. Yeah. We I know she requested the IP quote, but that hasn't come through yet. So Yeah. Yes. Yeah. Yep. Mhmm. Yeah. Yeah. Yeah. Yeah. Well, that's that's the that's the problem because realistically, I need the plans to be quick but accurate at the same time. Yeah. I just I'm just not sure why the TTR took so long to put together. Like, because Michael Power could have been done Tuesday, you know, Monday or Tuesday, and then Joshua yesterday afternoon. Yeah. I don't know. Yeah. Then we said Thursday, Friday as well for the TTR. Okay. Yep. No. Yeah. Okay. Because then it oh, 100%. Yeah. Do you need more? Can he give you a hint today? He said he's got some availability. Yeah. Okay. Mhmm. Okay. Alright. Buddy wants to talk to you. Can I put you my headset on Morgan for you now? Okay. Cool. Hello, mate. Good. Yeah. Good, mate. Good. I I've heard what's what's going on with Dana's stuff. So, yeah, Throw it at me. Yep. Yep. Yep. Mhmm. I do, actually. She's the only other adviser that I have access to. Actually, no. I don't. Yep. Yep. Okay. Yep. Alright. Is that it's just an investment change or it's a super as well? Alright. Yeah. Let me look at it. It should be pretty good on. Yeah. Easy, though. Yeah. I do. I'm still working through Tommy's fucking stuff, and I've got two hour ways for Veronica. So there's really not a lot in pipeline for me. So absolutely fine. Should be good. Yeah. Yeah. Yeah. Yeah. Yeah. No. That's absolutely fair. As well as we get the capabilities to work from home. I just wanna use it. Yeah. Mhmm. Yeah. Okay. Mhmm. Yeah. Yeah. Go. Easy. Yeah. Yeah. Yeah. It's great. The whole world is essentially on balance of the same. So yeah. Yeah. That overturned this. Four one. Yeah. It's good. It's great. Alright. I'll I'll put her on. Hello? Yep. Mhmm. Yeah. Who's that, Lisky? Or okay. For tomorrow. Yeah. Cool. Well, heads up. My calendar next week is very busy with plans. There's one Monday, two Tuesday, two Wednesday, three Wednesday, and one Thursday. And there's Two of them out of Two. So we won't book any more plans in for next week, but just a heads up, that's gonna cause an issue with the backlog. Right. Yeah. Yeah. Yeah. Yeah. Yeah. No. No. Definitely not. I just yeah. I looked at the email, and I was like, oh, the plan's not quite done. And I was trying to call the client and try to pay for parking, and the whole world was just falling apart. Yeah. Oh, did you? Yeah. And that might cause a problem with us trying to get ahold of clients today too. That might cause some no answers with people not being able to answer their phone. Yeah. Yeah. Yeah. Yep. Yep. Who? No. So she requested the quote, but they said three to five days. Christie did call them to get the increased quote, but they weren't giving it to her. So I think she was doing a new business quote. But it should be in the file, the quote that she used. Yep. Yeah. It does look right, doesn't it? It's on his income of 135,000. I'm pretty sure he emailed Sammy this morning just updating his income. We'll see if it's in here. Yeah. Because I'm getting I'm getting in trouble for doing all this extra overtime, but I'm having to do overtime because I need to get my shit done, and I'm not getting my shit done. Yeah. No. We were keeping yeah. No. We were keeping his income protection the same. It was just it was just increasing it to keep it in line with the 70%. There was no change to the waiting or benefit period. I can't see that on here. Leave your choice in life, trauma, life. The income protection yeah. I've got income protection IP seventy five years, thirty days inside super. Our expiry age is age 65. Is that what you're looking at? But this quote you just sent me, the benefit period is still five years. He also confirmed his income is 122,000, and we're working on income of 135. So we just need to decrease the IP. 122 now. He emailed Sammy back this morning to say his income is now 122,000. Let me just screenshot this for you. It's in his Odoo file. Yeah. Yeah. So 70% of one twenty two. So 70 divided 100 times one twenty two. Oh, fuck. 70 divided 100 times one 22,000 equals that. Divide that by 12 is seven one one six sixty six. Yes. Yeah. No change to occupation that I'm aware of. Yep. Yep. Which means you're gonna have to request a new a new alteration quote from Clearview. That's okay. Look. If this is honestly just too hard, we'll just reschedule him. We'll say we've got issues with the phone, and we'll reschedule him. Yeah. Sure. Because when I put it out yesterday, I said yesterday, I was like, if you think back to March, you and I were fucking knocking out 13 SOAs a week. Yeah. Mhmm. Mhmm. No. It's just whatever's on your current policy, we're not making any changes to the current policy in any way, shape, or form. We're just changing the just increasing the IP monthly benefits. Sorry. Yep. Yeah. He wanted to look at getting a year's worth of trauma, and we're adding life to it to make it cheaper and also give benefits. I've got in my file notes the additional benefits of having life attached with Clearview. He won't get the message if he is, though. Well, he tell me that he was gonna be at Bush somewhere. So he it was like he may have service, may not. Yeah. Opening up. Yep. Yep. Just changes in your annual income to $122,000 instead to the $1.35 on the front of the quote there. The what? Alright. Alright. Yeah. Okay. That's fine. That's fine. Yep. That's absolutely fine. Yeah. Increasing claims, occupation rating, benefits prior age 65, five years thirty days waiting. Yep. And it's 71216. Yeah. Perfect. Yeah. Yeah. Yep. Yep. Okay. Cool. No worries. Thank you so much. We can go team. And Larissa's here. Yeah. I will. Thank you. Alright. Thanks. See you later. 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Is your son still on the porch, or was it okay? Yeah. Oh, you should've seen them on the tram yesterday going to our thing. It was like these kids are all mocking around.\n\nThese boys are going, sit on my lap, buddy. I wanna slap you. And I'm just like, oh my god. You guys understand how it sounds. It did.\n\nYeah. It was absolutely amazing. In all honesty, it was incredible. Yeah. It was absolutely incredible.\n\nYeah. Well, they linked everything back to, like, the CGT changes, the negative gearing changes, the the limited recourse, borrowing arrangement changes. Like, they linked it all back to all of those changes, which was really freaking amazing. Yeah. Yeah.\n\nOh, isn't that really cool? Yeah. No. Definitely. But yeah.\n\nNo. I'm so sorry. I know you guys are crazy busy. So Christie sent me a Teams with that with the one for Josh, and it's not done. And I don't know I don't know what this means.\n\nCan I screenshot this message to you? Sure. You yell at Larissa. Yeah. Yeah.\n\nYeah. Oh, thank you. Happy birthday. Happy birthday for the other day. Happy freaking birthday.\n\nOh, but that tends to happen to you, doesn't it? Oh, you know what? That is my that is my perfect birthday. Just just stay in bed. Don't get up.\n\nJust rest. Who are you who are you talking to? Yes. Well, I was the most of the day. Yes.\n\nAnd yes. Yeah. And that was Sammy's question. She said, have we overbooked the SOAs for this week? And I said, no.\n\nBecause if we go back a few months, you were doing three, four SOAs in one day, and we were just pumping them out. So Christie have Michael Power basically all of technically, all of Friday, Monday, Tuesday, and Thursday. That's from last week. Because I have had all my plans were basically up to date from, like, Wednesday onwards. So she had Thursday, Friday, Monday, Tuesday, and all of yesterday do Michael Power and Joshua Lisky.\n\nMichael Power got done yesterday about four ish. And Michael Joshua Lisky, she started when I was leaving yesterday afternoon, and he's just meant to be an investment switch in the increase in his income protection policy. And then Joanne Adams is tomorrow at 9AM, and I don't think she's done it all. And I don't think I'm gonna have that plan. And he wasn't done.\n\nYeah. And she was already yeah. Brenda Kelly was already done and presented. Mariana Mariana was done on time. That was fine.\n\nMichael Power, we originally was doing investment switch for him, but then we decided to relook at his TTR. And I had to speak to him last week because his Yeah. Because his income, he told us, is on a 120,000, but his SDC in inside the Netwealth account, he actually received 19,000 SDC last year. So we were like, no. We need to reconfirm that.\n\nYeah. And, like, he's fine. He's done. He's ready for 10:30. It's just Joshua Lisky for this afternoon.\n\nI opened that. I was like, oh, fuck. That's not done. And then I don't know what's happening with Joanne Adams tomorrow at 9AM. And I think it's probably pushing it too much for me to then jump in tomorrow morning, review her, have any changes made that need to be made.\n\nI also don't even know if I have a p p you know, her for her. Let me have a look. I know she's from last year. Mhmm. Yeah.\n\nAnd Sammy's just done updated research for Joanne as well. I do. Perfect. Perfect. We do.\n\nWe have a pee pee note. Beautiful. Yeah. That's not a good thing. Yeah.\n\nMhmm. Yeah. He is just an investment switch and increase in income protection. That is it. Oh, and I think trauma and trauma.\n\nYeah. Correct. And I believe we requested the VIP quote. Yeah. We I know she requested the IP quote, but that hasn't come through yet.\n\nSo Yeah. Yes. Yeah. Yep. Mhmm.\n\nYeah. Yeah. Yeah. Yeah. Well, that's that's the that's the problem because realistically, I need the plans to be quick but accurate at the same time.\n\nYeah. I just I'm just not sure why the TTR took so long to put together. Like, because Michael Power could have been done Tuesday, you know, Monday or Tuesday, and then Joshua yesterday afternoon. Yeah. I don't know.\n\nYeah. Then we said Thursday, Friday as well for the TTR. Okay. Yep. No.\n\nYeah. Okay. Because then it oh, 100%. Yeah. Do you need more?\n\nCan he give you a hint today? He said he's got some availability. Yeah. Okay. Mhmm.\n\nOkay. Alright. Buddy wants to talk to you. Can I put you my headset on Morgan for you now? Okay.\n\nCool. Hello, mate. Good. Yeah. Good, mate.\n\nGood. I I've heard what's what's going on with Dana's stuff. So, yeah, Throw it at me. Yep. Yep.\n\nYep. Mhmm. I do, actually. She's the only other adviser that I have access to. Actually, no.\n\nI don't. Yep. Yep. Okay. Yep.\n\nAlright. Is that it's just an investment change or it's a super as well? Alright. Yeah. Let me look at it.\n\nIt should be pretty good on. Yeah. Easy, though. Yeah. I do.\n\nI'm still working through Tommy's fucking stuff, and I've got two hour ways for Veronica. So there's really not a lot in pipeline for me. So absolutely fine. Should be good. Yeah.\n\nYeah. Yeah. Yeah. Yeah. No.\n\nThat's absolutely fair. As well as we get the capabilities to work from home. I just wanna use it. Yeah. Mhmm.\n\nYeah. Okay. Mhmm. Yeah. Yeah.\n\nGo. Easy. Yeah. Yeah. Yeah.\n\nIt's great. The whole world is essentially on balance of the same. So yeah. Yeah. That overturned this.\n\nFour one. Yeah. It's good. It's great. Alright.\n\nI'll I'll put her on. Hello? Yep. Mhmm. Yeah.\n\nWho's that, Lisky? Or okay. For tomorrow. Yeah. Cool.\n\nWell, heads up. My calendar next week is very busy with plans. There's one Monday, two Tuesday, two Wednesday, three Wednesday, and one Thursday. And there's Two of them out of Two. So we won't book any more plans in for next week, but just a heads up, that's gonna cause an issue with the backlog.\n\nRight. Yeah. Yeah. Yeah. Yeah.\n\nYeah. No. No. Definitely not. I just yeah.\n\nI looked at the email, and I was like, oh, the plan's not quite done. And I was trying to call the client and try to pay for parking, and the whole world was just falling apart. Yeah. Oh, did you? Yeah.\n\nAnd that might cause a problem with us trying to get ahold of clients today too. That might cause some no answers with people not being able to answer their phone. Yeah. Yeah. Yeah.\n\nYep. Yep. Who? No. So she requested the quote, but they said three to five days.\n\nChristie did call them to get the increased quote, but they weren't giving it to her. So I think she was doing a new business quote. But it should be in the file, the quote that she used. Yep. Yeah.\n\nIt does look right, doesn't it? It's on his income of 135,000. I'm pretty sure he emailed Sammy this morning just updating his income. We'll see if it's in here. Yeah.\n\nBecause I'm getting I'm getting in trouble for doing all this extra overtime, but I'm having to do overtime because I need to get my shit done, and I'm not getting my shit done. Yeah. No. We were keeping yeah. No.\n\nWe were keeping his income protection the same. It was just it was just increasing it to keep it in line with the 70%. There was no change to the waiting or benefit period. I can't see that on here. Leave your choice in life, trauma, life.\n\nThe income protection yeah. I've got income protection IP seventy five years, thirty days inside super. Our expiry age is age 65. Is that what you're looking at? But this quote you just sent me, the benefit period is still five years.\n\nHe also confirmed his income is 122,000, and we're working on income of 135. So we just need to decrease the IP. 122 now. He emailed Sammy back this morning to say his income is now 122,000. Let me just screenshot this for you.\n\nIt's in his Odoo file. Yeah. Yeah. So 70% of one twenty two. So 70 divided 100 times one twenty two.\n\nOh, fuck. 70 divided 100 times one 22,000 equals that. Divide that by 12 is seven one one six sixty six. Yes. Yeah.\n\nNo change to occupation that I'm aware of. Yep. Yep. Which means you're gonna have to request a new a new alteration quote from Clearview. That's okay.\n\nLook. If this is honestly just too hard, we'll just reschedule him. We'll say we've got issues with the phone, and we'll reschedule him. Yeah. Sure.\n\nBecause when I put it out yesterday, I said yesterday, I was like, if you think back to March, you and I were fucking knocking out 13 SOAs a week. Yeah. Mhmm. Mhmm. No.\n\nIt's just whatever's on your current policy, we're not making any changes to the current policy in any way, shape, or form. We're just changing the just increasing the IP monthly benefits. Sorry. Yep. Yeah.\n\nHe wanted to look at getting a year's worth of trauma, and we're adding life to it to make it cheaper and also give benefits. I've got in my file notes the additional benefits of having life attached with Clearview. He won't get the message if he is, though. Well, he tell me that he was gonna be at Bush somewhere. So he it was like he may have service, may not.\n\nYeah. Opening up. Yep. Yep. Just changes in your annual income to $122,000 instead to the $1.35 on the front of the quote there.\n\nThe what? Alright. Alright. Yeah. Okay.\n\nThat's fine. That's fine. Yep. That's absolutely fine. Yeah.\n\nIncreasing claims, occupation rating, benefits prior age 65, five years thirty days waiting. Yep. And it's 71216. Yeah. Perfect.\n\nYeah. Yeah. Yep. Yep. Okay.\n\nCool. No worries. Thank you so much. We can go team. And Larissa's here.\n\nYeah. I will. Thank you. Alright. Thanks.\n\nSee you later. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.76,"sentiment":"neutral","sentiment_score":0.000901936087757349},{"text":"Is your son still on the porch, or was it okay?","start":1.76,"end":4.26,"sentiment":"neutral","sentiment_score":-0.009107694453136488},{"text":"Yeah.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":-0.2806880474090576},{"text":"Oh, you should've seen them on the tram yesterday going to our thing.","start":12.655001,"end":15.615,"sentiment":"neutral","sentiment_score":-0.2867990732192993},{"text":"It was like these kids are all mocking around.","start":15.615,"end":18.175,"sentiment":"negative","sentiment_score":-0.35960862702793545}],"sentiment":"neutral","sentiment_score":-0.20985246701166033,"num_words":35,"start":1.36,"end":18.175},{"sentences":[{"text":"These boys are going, sit on my lap, buddy.","start":18.175,"end":20.015,"sentiment":"negative","sentiment_score":-0.39764807952774894},{"text":"I wanna slap you.","start":20.015,"end":20.975,"sentiment":"negative","sentiment_score":-0.4136441946029663},{"text":"And I'm just like, oh my god.","start":20.975,"end":22.494999,"sentiment":"negative","sentiment_score":-0.36049001131738934},{"text":"You guys understand how it sounds.","start":22.494999,"end":24.355,"sentiment":"neutral","sentiment_score":-0.3289649883906047},{"text":"It did.","start":27.51,"end":27.99,"sentiment":"neutral","sentiment_score":-0.018768543377518654}],"sentiment":"negative","sentiment_score":-0.34886309251721415,"num_words":28,"start":18.175,"end":27.99},{"sentences":[{"text":"Yeah.","start":27.99,"end":28.49,"sentiment":"neutral","sentiment_score":0.004789749160408974},{"text":"It was absolutely amazing.","start":31.03,"end":32.79,"sentiment":"positive","sentiment_score":0.5624885484576225},{"text":"In all honesty, it was 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amazing.","start":51.865,"end":56.45,"sentiment":"neutral","sentiment_score":0.31496934220194817},{"text":"Yeah.","start":58.75,"end":59.25,"sentiment":"neutral","sentiment_score":0.16658630967140198},{"text":"Yeah.","start":60.19,"end":60.69,"sentiment":"neutral","sentiment_score":0.22308799624443057}],"sentiment":"neutral","sentiment_score":0.19208770422264934,"num_words":40,"start":41.625,"end":60.69},{"sentences":[{"text":"Oh, isn't that really cool?","start":64.03,"end":65.89,"sentiment":"neutral","sentiment_score":0.025874626263976096},{"text":"Yeah.","start":73.545,"end":74.045,"sentiment":"neutral","sentiment_score":-0.008901858702301979},{"text":"No.","start":74.105,"end":74.345,"sentiment":"neutral","sentiment_score":-0.0403888076543808},{"text":"Definitely.","start":74.345,"end":74.845,"sentiment":"neutral","sentiment_score":-0.02379891276359558},{"text":"But yeah.","start":75.945,"end":76.425,"sentiment":"neutral","sentiment_score":-0.03184071369469166}],"sentiment":"neutral","sentiment_score":-0.0007397875189781189,"num_words":10,"start":64.03,"end":76.425},{"sentences":[{"text":"No.","start":76.425,"end":76.665,"sentiment":"neutral","sentiment_score":-0.09081798791885376},{"text":"I'm so sorry.","start":76.665,"end":77.305,"sentiment":"neutral","sentiment_score":-0.141259603202343},{"text":"I know you guys are crazy busy.","start":77.305,"end":78.905,"sentiment":"neutral","sentiment_score":-0.16466405136244638},{"text":"So Christie sent me a Teams with that with the one for Josh, and it's not done.","start":78.905,"end":84.58,"sentiment":"neutral","sentiment_score":-0.10357683228657526},{"text":"And I don't know I don't know what this 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basically all of technically, all of Friday, Monday, Tuesday, and Thursday.","start":189.70001,"end":202.295,"sentiment":"neutral","sentiment_score":0.007994787360075861},{"text":"That's from last week.","start":202.515,"end":203.875,"sentiment":"neutral","sentiment_score":-0.01692106854170561},{"text":"Because I have had all my plans were basically up to date from, like, Wednesday onwards.","start":203.875,"end":209.175,"sentiment":"neutral","sentiment_score":0.025050927652046084},{"text":"So she had Thursday, Friday, Monday, Tuesday, and all of yesterday do Michael Power and Joshua Lisky.","start":210.27501,"end":216.04001,"sentiment":"neutral","sentiment_score":0.023311636739355678}],"sentiment":"neutral","sentiment_score":-0.00067332959068673,"num_words":77,"start":181.725,"end":216.04001},{"sentences":[{"text":"Michael Power got done yesterday about four ish.","start":216.82,"end":220.6,"sentiment":"neutral","sentiment_score":0.014447665656916797},{"text":"And Michael Joshua 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absolutely fair.","start":802.82996,"end":804.29,"sentiment":"neutral","sentiment_score":0.12931795418262482},{"text":"As well as we get the capabilities to work from home.","start":804.51,"end":806.61,"sentiment":"neutral","sentiment_score":0.3066543665799228},{"text":"I just wanna use 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requested the quote, but they said three to five days.","start":1042.205,"end":1045.8049,"sentiment":"neutral","sentiment_score":-0.271072822312514}],"sentiment":"neutral","sentiment_score":-0.19599561695940793,"num_words":16,"start":1023.85504,"end":1045.8049},{"sentences":[{"text":"Christie did call them to get the increased quote, but they weren't giving it to her.","start":1045.8049,"end":1051.1849,"sentiment":"neutral","sentiment_score":-0.25776527263224125},{"text":"So I think she was doing a new business quote.","start":1051.4501,"end":1054.03,"sentiment":"neutral","sentiment_score":-0.14084194228053093},{"text":"But it should be in the file, the quote that she 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here.","start":1113.68,"end":1115.06,"sentiment":"neutral","sentiment_score":-0.018072086696823437},{"text":"Yeah.","start":1124.585,"end":1124.8251,"sentiment":"neutral","sentiment_score":-0.0748138278722763}],"sentiment":"neutral","sentiment_score":-0.014115060717167874,"num_words":31,"start":1104.56,"end":1124.8251},{"sentences":[{"text":"Because I'm getting I'm getting in trouble for doing all this extra overtime, but I'm having to do overtime because I need to get my shit done, and I'm not getting my shit done.","start":1124.8251,"end":1132.94,"sentiment":"negative","sentiment_score":-0.4165933421429466},{"text":"Yeah.","start":1137.32,"end":1137.82,"sentiment":"neutral","sentiment_score":-0.03102768398821354},{"text":"No.","start":1146.855,"end":1147.175,"sentiment":"neutral","sentiment_score":-0.1316317915916443},{"text":"We were keeping 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life.","start":1170.025,"end":1175.885,"sentiment":"neutral","sentiment_score":-0.19007029277937754}],"sentiment":"neutral","sentiment_score":-0.05435723070293031,"num_words":47,"start":1149.735,"end":1175.885},{"sentences":[{"text":"The income protection yeah.","start":1177.145,"end":1178.265,"sentiment":"neutral","sentiment_score":-0.017620679456740618},{"text":"I've got income protection IP seventy five years, thirty days inside super.","start":1178.265,"end":1182.89,"sentiment":"neutral","sentiment_score":-0.004510990343987942},{"text":"Our expiry age is age 65.","start":1184.31,"end":1186.39,"sentiment":"neutral","sentiment_score":-0.033022153501709305},{"text":"Is that what you're looking at?","start":1186.39,"end":1187.85,"sentiment":"neutral","sentiment_score":-0.010610012027124563},{"text":"But this quote you just sent me, the benefit period is still five years.","start":1192.405,"end":1196.185,"sentiment":"neutral","sentiment_score":-0.0214140492358378}],"sentiment":"neutral","sentiment_score":-0.01633819724832262,"num_words":42,"start":1177.145,"end":1196.185},{"sentences":[{"text":"He also confirmed his income is 122,000, and we're working on income of 135.","start":1203.125,"end":1208.96,"sentiment":"neutral","sentiment_score":0.031777211132326295},{"text":"So we just need to decrease the IP.","start":1208.96,"end":1210.82,"sentiment":"neutral","sentiment_score":-0.12413137033581734},{"text":"122 now.","start":1216.0,"end":1217.6,"sentiment":"neutral","sentiment_score":-0.008340377826243639},{"text":"He emailed Sammy back this morning to say his income is now 122,000.","start":1217.6,"end":1222.1599,"sentiment":"neutral","sentiment_score":-0.0016249868338211225},{"text":"Let me just screenshot this for you.","start":1222.1599,"end":1226.4551,"sentiment":"neutral","sentiment_score":0.021597628614732196}],"sentiment":"neutral","sentiment_score":-0.009881640705068341,"num_words":44,"start":1203.125,"end":1226.4551},{"sentences":[{"text":"It's in his Odoo file.","start":1226.4551,"end":1229.035,"sentiment":"neutral","sentiment_score":0.013066126219928264},{"text":"Yeah.","start":1234.4551,"end":1234.9551,"sentiment":"neutral","sentiment_score":-0.00032163597643375397},{"text":"Yeah.","start":1235.015,"end":1235.4951,"sentiment":"neutral","sentiment_score":-0.0005611693486571312},{"text":"So 70% of one twenty two.","start":1235.4951,"end":1237.8151,"sentiment":"neutral","sentiment_score":-0.006751516989121835},{"text":"So 70 divided 100 times one twenty 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change to occupation that I'm aware of.","start":1264.83,"end":1266.75,"sentiment":"neutral","sentiment_score":-0.09725502971559763},{"text":"Yep.","start":1266.75,"end":1267.25,"sentiment":"neutral","sentiment_score":0.09088560938835144},{"text":"Yep.","start":1272.75,"end":1273.25,"sentiment":"neutral","sentiment_score":0.12754672765731812},{"text":"Which means you're gonna have to request a new a new alteration quote from Clearview.","start":1273.55,"end":1279.115,"sentiment":"neutral","sentiment_score":0.08242361024022102},{"text":"That's okay.","start":1284.535,"end":1285.355,"sentiment":"neutral","sentiment_score":0.04090883582830429}],"sentiment":"neutral","sentiment_score":0.02809496016965972,"num_words":27,"start":1264.83,"end":1285.355},{"sentences":[{"text":"Look.","start":1285.575,"end":1285.895,"sentiment":"neutral","sentiment_score":-0.06920731067657471},{"text":"If this is honestly just too hard, we'll just reschedule 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get the message if he is, though.","start":1400.2999,"end":1402.3999,"sentiment":"neutral","sentiment_score":-0.14652823077307808},{"text":"Well, he tell me that he was gonna be at Bush somewhere.","start":1409.275,"end":1412.495,"sentiment":"neutral","sentiment_score":-0.12621884420514107},{"text":"So he it was like he may have service, may not.","start":1412.635,"end":1415.855,"sentiment":"neutral","sentiment_score":-0.10319851812991229}],"sentiment":"neutral","sentiment_score":-0.0415261440211907,"num_words":72,"start":1336.265,"end":1415.855},{"sentences":[{"text":"Yeah.","start":1416.475,"end":1416.975,"sentiment":"neutral","sentiment_score":-0.0032093366608023643},{"text":"Opening 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what?","start":1454.0299,"end":1454.69,"sentiment":"neutral","sentiment_score":-0.030666468665003777},{"text":"Alright.","start":1459.07,"end":1459.57,"sentiment":"neutral","sentiment_score":-0.09258966892957687},{"text":"Alright.","start":1463.1649,"end":1463.6649,"sentiment":"neutral","sentiment_score":-0.054649800062179565},{"text":"Yeah.","start":1465.485,"end":1465.8049,"sentiment":"neutral","sentiment_score":-0.005669002421200275},{"text":"Okay.","start":1465.8049,"end":1466.125,"sentiment":"neutral","sentiment_score":0.01624886319041252}],"sentiment":"neutral","sentiment_score":-0.032998757592091955,"num_words":6,"start":1454.0299,"end":1466.125},{"sentences":[{"text":"That's fine.","start":1466.125,"end":1466.865,"sentiment":"neutral","sentiment_score":0.05398872122168541},{"text":"That's 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worries.","start":1522.08,"end":1522.64,"sentiment":"positive","sentiment_score":0.3523806631565094},{"text":"Thank you so much.","start":1522.64,"end":1523.7,"sentiment":"positive","sentiment_score":0.7822076976299286},{"text":"We can go team.","start":1525.9199,"end":1527.0599,"sentiment":"neutral","sentiment_score":0.22132626175880432},{"text":"And Larissa's here.","start":1528.32,"end":1529.62,"sentiment":"neutral","sentiment_score":0.26979824403921765}],"sentiment":"positive","sentiment_score":0.4226486842547144,"num_words":14,"start":1521.385,"end":1529.62},{"sentences":[{"text":"Yeah.","start":1533.8069,"end":1534.2069,"sentiment":"neutral","sentiment_score":0.14958052337169647},{"text":"I will.","start":1534.2069,"end":1534.6869,"sentiment":"neutral","sentiment_score":0.2190370410680771},{"text":"Thank you.","start":1534.6869,"end":1535.4269,"sentiment":"positive","sentiment_score":0.5045579373836517},{"text":"Alright.","start":1537.007,"end":1537.507,"sentiment":"neutral","sentiment_score":0.3096137046813965},{"text":"Thanks.","start":1537.5669,"end":1537.7219,"sentiment":"positive","sentiment_score":0.4898092746734619}],"sentiment":"positive","sentiment_score":0.34231335137571606,"num_words":7,"start":1533.8069,"end":1537.7219},{"sentences":[{"text":"See you later.","start":1537.7219,"end":1538.527,"sentiment":"positive","sentiment_score":0.34663476546605426},{"text":"Bye.","start":1538.527,"end":1539.027,"sentiment":"neutral","sentiment_score":0.19965508580207825}],"sentiment":"neutral","sentiment_score":0.30988984555006027,"num_words":4,"start":1537.7219,"end":1539.027}]}}]},{"alternatives":[{"transcript":"Hello? Oh, no. It's just bad. Someone randomly was, like, yelling at me. It was just a bunch of kids because it's school holidays, but it just was really loud. So I was like, what the fuck? Fuck it. It is. Oh, yeah. You woulda catch the transit jet lag, wouldn't you? How was it? Oh, that's good. GenLab GenLab's actually one of the products that you really like. It's really good. Oh, that's cool. Yeah. Fantastic. No. That's really good. Also, thank you for your email for the encompass and child thing with the pregnancy. I feel like they've mentioned like, they touched on it, like, once, and I think it was, like, a future thing coming, so it's good to know it's actually there. Mhmm. No. Dot. Yeah. Sure. So before we go any further than that, I'm gonna probably yell at Larissa today because I've asked her, like, twice yeah. So I've asked her twice to have a chat about, like, Christie and the workload stuff, and she's just kinda been, like obviously, I was on leave for a couple of days, but, like, it kinda just don't got anywhere. What was that? Thank you. I did the mistake where I took a holiday, and I got sick because I, like, had a holiday. Always the way. But it was actually nice because I just stayed in bed for, like, three days, so it's actually quite good. What's that today at work, babe? I'll be on after midday to do some overtime. Sure. Alright. Oh my god. So I actually I'm reading your message. Yeah. It's a Scottie's done for whatever reason. I've sent you an power and email that was up to date SOA workbook for this. Everything outstanding is all copy paste wording. It'll be on just after midday. So I have a random question, and I know, obviously, you weren't here yesterday. What oh, yeah. But, like yeah. Like so what's happened? Because I'm looking at your calendar with no one else's. And so the past two days, you technically didn't have an SOA too. Right? Like, '6 of the seventh, you had nothing? Yeah. Uh-huh. And that was last week, or was that this week? Mhmm. Uh-huh. Okay. Because I'm having a yeah. I'm having a look, and I'm just like, because last week, you had hang on. You had Michael Power originally booked for the thirtieth. Yeah. And then Brenda Kelly. Mariano Mariano. Uh-huh. Yep. And then there was somebody with the s g because you changed the SOA to basically be a touch base because his income had changed. Right? It's not that. Yeah. Yep. Okay. Let's have a look. Adams research. You have a client meeting note that was last touched in the twenty first of the fifth, and it's SOA research in the twenty second of the fifth. Let's have a look see here. Hang on. Let's scroll down. Let's scroll through here. No. You have a PP note. Yeah. You've got a switch Ben along to 8 to 100, retain the growth asset allocation, insurance. Making sure that it's 50, 30 minute portions, this and that. Yeah. You've got it in there. Okay. So Larissa is going to be in shortly. She told me she's driving in. The good news is the hard plan that she has here tomorrow, she hasn't given me a workbook. So I might have time to go and do well, it's good for you because then I could go and help with stuff. Now the one answer is because, obviously, Christie says she's gonna hop on at midday. I can do, basically why do I take days off? Let's see. Because, technically, Joshua Lesh Leshki Leshki? However the fuck you say it. Yeah. Because he's she's kinda done, like, this shell. Yes. It's increase IP and then apply for trauma. Yeah. Because I'm having a look here and, like I have a random question, and you can be honest oh, yeah? Yeah. I need you to be honest with me. Yeah. So you know how when I gave you SOAs, they weren't, like, crazy detailed unless it was this, like, weird complex strategy, like a TTR, stuff like that. Have you been finding that a lot of your generic ones, so, like, your investment switches, all that stuff, have a lot of additional wording in them? Okay. Because I think what's maybe happening, and this is by assumption, she's just making really nice pretty SOAs, but it's coming at the cost of time. I think that's what's going on because I actually had a look at this one, and it was then Joshua Leschke. And it's like it's a good SOA. Like, I'm not being, like, that person, but it's like when I went down, it was like the alternatives. It was like it's like take no action retained card portfolio, and it was, like, three like, a paragraph with, like, four big bullet points when it could just be like it's like we consider retaining your current portfolio. However, due to the cost of CGT, your current performance is like, your current asset allocation is aligned with your risk profile, and increasing the fees of three hundred fifty three hundred fifty three, this would be discounted. Yeah. Like, I know you would, like, like this stuff, but if it's coming at the cost of your plans, it probably can't be a thing. Because then, yeah. He needs a better better credit. Because, like, even if before has, like, switched portfolio, met to portfolio, it's just, like, here, like, when I do these, it's like, we considered swapping you entirely our net worth. However, you'd have an impact of 1,883. I think that's honestly what's going on. And the and the other issue is I need to speak with Larissa because I don't want to just have a chat with her and be like, hey. And then I do it wrong. But yeah. Retain, flight increase your like that. Yeah. Alright. And here's my current game plan. Yeah. Mhmm. Yeah. Here's my current game plan. I will yeah. I'm going to hop on list for you right now. Because of this current outage that's going on with Telstra, can you chat with Larissa the moment she comes in the office and say, hey. Scotty's had a chat with me because Widdleston's file isn't in there. He's hopping on my plan that's through this article. He's gonna quickly finish it up because she said she's gonna hop on a midday, but I don't want you to get it literally an hour before. No. Fuck. I'll hop on it right now, try and get it out for you in, like, the next, like, hour or so. I just wanna double check something and just to make sure I've got it right. Let's see. It's obviously an active client. The annoying thing is I actually feel really fine at the moment. I've just got a flammie cough, and I know if I came in, I'd get fucking sent home straight away. There it is. Alright. Let's go here. Client meeting note. Alright. Cool. So let's go here. Let's go here. Oh, cool. You've got your best interest, Judy. Apply for trauma, one year, increased IP. Yep. Yeah. No. That should take me five seconds. Can you can you do me a favor? Pass me to Morgan. I'll have a quick chat with him, but I will probably get him to help with Reagan and Joanne Adams, get her to be done. Let me just make sure that nothing's happened here. Yeah. That's what I was gonna suggest. Alright. Thank you. Morgan, it's me. Fine. I feel like that. No. I'm joking. I'm absolutely fine. How are you doing? Oh, fantastic. Yeah. You're fine. Okay. So, basically, long story short is she's got a plan due. The Sarvo hasn't been finished. I'm gonna hop on that one. She has a plan due at nine tomorrow. Now it is called do you have access to her calendar? Nice. Alright. Well, I'm gonna send you the name anyway. Yeah. There you go. So it's Joanne Adams Abbott. Now with the meeting note in there so good news is she's got a meeting note done. It is from May. So it's all good, but it's got, like, the best interest you need and all that in here. This one is a let's go here. I'm just gonna make sure I've got it correct. So all it is is just retain hub, complete investment switch from Ben along to eight to a 100. So if you just wanna get an updated balance and then get the updated returns, that's fine. Just make sure it stays within a growth asset allocation, but chat with Dana about it. It's that, and then it's transfer terms. Yeah. I believe it is just transfer terms after that. And everything else apart from estate planning, I'm barely saying it's scoped out. Yeah. Chat with Dana and just see what you need for it there. But, yeah, basically, that's all I need you to do there. If you have the capabilities. Like, I don't want you to, like, do it if you're busy. Yeah. Cool. Yeah. Perfect. I'm honestly all good. Like, if you need stuff from me today, give me a call. It's just that I have a freaking phlegmy cough, and I knew if I came in, everyone would be like, go. Yeah. Cool. Yeah. That was fun. Exactly. But, yeah, if you could just try and blast that one out and get all the support docs from her. If I can and I know this is gonna to frogg it, like, a little bit tedious. Try to smash it as quickly as you can because she's just getting plans coming at, like, the last minute. So just as much time as you can. The good news is she has done her best interest duties. So you could just copy and paste them in. And she's got her, like, scope in scope out, which you should just be able to copy. But, yeah, if you can just get an updated quote for me for transfer terms and then an updated balance and then just update the past performance, that'd be fantastic. Cool. Alright. Sweet. Could you pass me back to Dana? I just wanna let me know. Oh, actually, before I do, though, I didn't care about it, but I just found it funny. Have you seen all the memes about America and losing to Belgium? Yeah. They just like they just like, oh, I overturned. It's like, you can overturn the decision, and it was like one of those, like, oh, these were just that concession scores, no actual scores for Belgium. So they they therefore, have USA has proof of progress. It's funny. Anyway, yeah. Passed me back to data, but, yeah, I'm still here. Hey, Vina. Thanks, Bob. Hello. Alright. So I'm gonna send a message to Christie, just let her know to don't worry about it. I'm gonna hop on Leshki, get him smashed out. Morgan is working on Adams to get him done, and I've told him to not go fast, but, like, get it out as soon as you can for you and told him everything that's in there for you. He Joanne Adams. So he's gonna work on the one for tomorrow. Correct. And then he should hopefully have that one for you by sometime today. Good news with both of them okay. Have any of them been done? Okay. Okay. Yeah. Yeah. Yep. Cool. Can you can you maybe again, when Larissa comes in, can you please just immediately grab her and say, hey. I need to chat to you and say and basically tell her what we are doing, what the current game plan is, but just be like, hey. We've got, like, frigging this going on. We need to have a chat about it. Yeah. Because we're trying to flag her down with it, and she hasn't gotten me. But yeah. Because I can't let this keep happening. Oh, no. I I heard exactly average. It turns out there's a national Telstra average because I absolutely am. I I called up NAB and started screaming at them. They've been like, why did you do this? Yeah. Like, why are you not letting me pay my bills? Well, I actually sent that to Perrisa. And I'm like, hey, buckle with Telstra. I ordered you next week. So a lot of clients may not answer. Yeah. Alright. I'm going to let you go. I'm going to try and pull it out, Joshua, for you so you can at least have a read for him. Again, most of it's pretty good and done. I just need to make sure I've got all this stuff. Let's just track this here. Track that out. This is quote saved in the file. Do you know if it's quote saved? Joshua Leshki? Uh-huh. Okay. I'm gonna yeah. I could see that. I just wanna make sure. I'm just gonna pop this in. That's not you. That's true. Dana. Alright. So this one here, just so I don't have to go back and be like, hey. You could go, oh, this is wrong. Is this the one you're talking about? So it should have I see that. Thanks, sweetie. Jess aggressively put Anasol next to my desk. So it's got trauma link to life. IP is at 219 oh, no. 7875. That looks correct. Thirty days, age 60 five. Yeah. Yeah. Six two one six. One thing I just noticed, is his IP supposed to be changing to age 65? Because of the COC at five years. Alright. Cool. It's just increasing it to the amount? Yep. Cool. I'm just gonna keep you on the phone real quick if that's alright, and I'm gonna update it right now. Is that what I had? Let me just have quick look. Oh, yeah. Oh, I hate when they have five and the other one is thirty. Yep. That's cool. Alright. So sorry. What checking cover were you saying? A 185? So his IP should technically be seven one one six. Is that right? So Yeah. Perfect. Alright. Cool. Let me just go in and update that. Because, again, I wanna just have this all done just so it's all good. His occupation's still the exact same. Right? Cool. So you want me to change the annual income including super us including super. Hang on. Alright. Cool. Yep. Alright. Cool. Hang on. Court two. It's not gonna be too high. We're getting your shit out. I'm not if I can reschedule with shit. Alright. So income protection. So which yeah. So sorry. Hang on. Just real quick. So with his IP now, it's gonna be seven one one six, and we've got the increasing claims options. Yeah? There's nothing else? Cool. Yep. And then we're adding in, yeah, and we're adding in a life and teeth a life and trauma benefit on the site. Correct? Yep. Alright. Cool. Yeah. I'm on. Download for me. Alright. Gamma. Yeah. Yummy. Yummy. Yummy. Yummy. Yummy. Alright. Cool. Here we are. Yep. Sweet. Got that in there. Here you go. Here's the squad. Alright. Cool. So let me just click off you fuck it. There we go. So I have this. Can you just open this and make sure that's it? Thank you, sweetheart. Uh-huh. There you go. Alright. So that quote I just said, you know, that should now be the correct IP. Because you're gonna have a 135 k of life and trauma, life and TPDs, length, it's remaining the exact same, and then IP is just increasing to 7116. That one has the super onto it. See how it says including super. Clearly, that's the dump thing where it adds in. That's why it's done it weirdly. So I think it had, like, the s g and all that. Yeah. Yeah. Alright. Cool. Alright. Insurance recommendation. Yep. Alright. Cool. Oh, it's also not the correct one. Alright. Cool. Sweet. I will blitz this out. That's all good. I just wanted to make sure we had that. Super linked insurances. Cool. Yeah. I will blitz this out from what Christie had. I will send her a message with you as well just saying, hey. Dana wants me to hop on this. I'm currently on it just so she doesn't think I'm just stealing stuff. Cool. Sweet. That's all I needed, Dana. I will call you if I have an issue, or I'll message you to say, hey. Please help. Cool. Can we go to him? Woah. Alright. Thanks, Val. Alright. Yeah. Could you just quickly jump on her and just let her know what's happened? Yeah. Thanks, pal. Have a good one. Bye. 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Oh, no. It's just bad. Someone randomly was, like, yelling at me. It was just a bunch of kids because it's school holidays, but it just was really loud.\n\nSo I was like, what the fuck? Fuck it. It is. Oh, yeah. You woulda catch the transit jet lag, wouldn't you?\n\nHow was it? Oh, that's good. GenLab GenLab's actually one of the products that you really like. It's really good. Oh, that's cool.\n\nYeah. Fantastic. No. That's really good. Also, thank you for your email for the encompass and child thing with the pregnancy.\n\nI feel like they've mentioned like, they touched on it, like, once, and I think it was, like, a future thing coming, so it's good to know it's actually there. Mhmm. No. Dot. Yeah.\n\nSure. So before we go any further than that, I'm gonna probably yell at Larissa today because I've asked her, like, twice yeah. So I've asked her twice to have a chat about, like, Christie and the workload stuff, and she's just kinda been, like obviously, I was on leave for a couple of days, but, like, it kinda just don't got anywhere. What was that? Thank you.\n\nI did the mistake where I took a holiday, and I got sick because I, like, had a holiday. Always the way. But it was actually nice because I just stayed in bed for, like, three days, so it's actually quite good. What's that today at work, babe? I'll be on after midday to do some overtime.\n\nSure. Alright. Oh my god. So I actually I'm reading your message. Yeah.\n\nIt's a Scottie's done for whatever reason. I've sent you an power and email that was up to date SOA workbook for this. Everything outstanding is all copy paste wording. It'll be on just after midday. So I have a random question, and I know, obviously, you weren't here yesterday.\n\nWhat oh, yeah. But, like yeah. Like so what's happened? Because I'm looking at your calendar with no one else's. And so the past two days, you technically didn't have an SOA too.\n\nRight? Like, '6 of the seventh, you had nothing? Yeah. Uh-huh. And that was last week, or was that this week?\n\nMhmm. Uh-huh. Okay. Because I'm having a yeah. I'm having a look, and I'm just like, because last week, you had hang on.\n\nYou had Michael Power originally booked for the thirtieth. Yeah. And then Brenda Kelly. Mariano Mariano. Uh-huh.\n\nYep. And then there was somebody with the s g because you changed the SOA to basically be a touch base because his income had changed. Right? It's not that. Yeah.\n\nYep. Okay. Let's have a look. Adams research. You have a client meeting note that was last touched in the twenty first of the fifth, and it's SOA research in the twenty second of the fifth.\n\nLet's have a look see here. Hang on. Let's scroll down. Let's scroll through here. No.\n\nYou have a PP note. Yeah. You've got a switch Ben along to 8 to 100, retain the growth asset allocation, insurance. Making sure that it's 50, 30 minute portions, this and that. Yeah.\n\nYou've got it in there. Okay. So Larissa is going to be in shortly. She told me she's driving in. The good news is the hard plan that she has here tomorrow, she hasn't given me a workbook.\n\nSo I might have time to go and do well, it's good for you because then I could go and help with stuff. Now the one answer is because, obviously, Christie says she's gonna hop on at midday. I can do, basically why do I take days off? Let's see. Because, technically, Joshua Lesh Leshki Leshki?\n\nHowever the fuck you say it. Yeah. Because he's she's kinda done, like, this shell. Yes. It's increase IP and then apply for trauma.\n\nYeah. Because I'm having a look here and, like I have a random question, and you can be honest oh, yeah? Yeah. I need you to be honest with me. Yeah.\n\nSo you know how when I gave you SOAs, they weren't, like, crazy detailed unless it was this, like, weird complex strategy, like a TTR, stuff like that. Have you been finding that a lot of your generic ones, so, like, your investment switches, all that stuff, have a lot of additional wording in them? Okay. Because I think what's maybe happening, and this is by assumption, she's just making really nice pretty SOAs, but it's coming at the cost of time. I think that's what's going on because I actually had a look at this one, and it was then Joshua Leschke.\n\nAnd it's like it's a good SOA. Like, I'm not being, like, that person, but it's like when I went down, it was like the alternatives. It was like it's like take no action retained card portfolio, and it was, like, three like, a paragraph with, like, four big bullet points when it could just be like it's like we consider retaining your current portfolio. However, due to the cost of CGT, your current performance is like, your current asset allocation is aligned with your risk profile, and increasing the fees of three hundred fifty three hundred fifty three, this would be discounted. Yeah.\n\nLike, I know you would, like, like this stuff, but if it's coming at the cost of your plans, it probably can't be a thing. Because then, yeah. He needs a better better credit. Because, like, even if before has, like, switched portfolio, met to portfolio, it's just, like, here, like, when I do these, it's like, we considered swapping you entirely our net worth. However, you'd have an impact of 1,883.\n\nI think that's honestly what's going on. And the and the other issue is I need to speak with Larissa because I don't want to just have a chat with her and be like, hey. And then I do it wrong. But yeah. Retain, flight increase your like that.\n\nYeah. Alright. And here's my current game plan. Yeah. Mhmm.\n\nYeah. Here's my current game plan. I will yeah. I'm going to hop on list for you right now. Because of this current outage that's going on with Telstra, can you chat with Larissa the moment she comes in the office and say, hey.\n\nScotty's had a chat with me because Widdleston's file isn't in there. He's hopping on my plan that's through this article. He's gonna quickly finish it up because she said she's gonna hop on a midday, but I don't want you to get it literally an hour before. No. Fuck.\n\nI'll hop on it right now, try and get it out for you in, like, the next, like, hour or so. I just wanna double check something and just to make sure I've got it right. Let's see. It's obviously an active client. The annoying thing is I actually feel really fine at the moment.\n\nI've just got a flammie cough, and I know if I came in, I'd get fucking sent home straight away. There it is. Alright. Let's go here. Client meeting note.\n\nAlright. Cool. So let's go here. Let's go here. Oh, cool.\n\nYou've got your best interest, Judy. Apply for trauma, one year, increased IP. Yep. Yeah. No.\n\nThat should take me five seconds. Can you can you do me a favor? Pass me to Morgan. I'll have a quick chat with him, but I will probably get him to help with Reagan and Joanne Adams, get her to be done. Let me just make sure that nothing's happened here.\n\nYeah. That's what I was gonna suggest. Alright. Thank you. Morgan, it's me.\n\nFine. I feel like that. No. I'm joking. I'm absolutely fine.\n\nHow are you doing? Oh, fantastic. Yeah. You're fine. Okay.\n\nSo, basically, long story short is she's got a plan due. The Sarvo hasn't been finished. I'm gonna hop on that one. She has a plan due at nine tomorrow. Now it is called do you have access to her calendar?\n\nNice. Alright. Well, I'm gonna send you the name anyway. Yeah. There you go.\n\nSo it's Joanne Adams Abbott. Now with the meeting note in there so good news is she's got a meeting note done. It is from May. So it's all good, but it's got, like, the best interest you need and all that in here. This one is a let's go here.\n\nI'm just gonna make sure I've got it correct. So all it is is just retain hub, complete investment switch from Ben along to eight to a 100. So if you just wanna get an updated balance and then get the updated returns, that's fine. Just make sure it stays within a growth asset allocation, but chat with Dana about it. It's that, and then it's transfer terms.\n\nYeah. I believe it is just transfer terms after that. And everything else apart from estate planning, I'm barely saying it's scoped out. Yeah. Chat with Dana and just see what you need for it there.\n\nBut, yeah, basically, that's all I need you to do there. If you have the capabilities. Like, I don't want you to, like, do it if you're busy. Yeah. Cool.\n\nYeah. Perfect. I'm honestly all good. Like, if you need stuff from me today, give me a call. It's just that I have a freaking phlegmy cough, and I knew if I came in, everyone would be like, go.\n\nYeah. Cool. Yeah. That was fun. Exactly.\n\nBut, yeah, if you could just try and blast that one out and get all the support docs from her. If I can and I know this is gonna to frogg it, like, a little bit tedious. Try to smash it as quickly as you can because she's just getting plans coming at, like, the last minute. So just as much time as you can. The good news is she has done her best interest duties.\n\nSo you could just copy and paste them in. And she's got her, like, scope in scope out, which you should just be able to copy. But, yeah, if you can just get an updated quote for me for transfer terms and then an updated balance and then just update the past performance, that'd be fantastic. Cool. Alright.\n\nSweet. Could you pass me back to Dana? I just wanna let me know. Oh, actually, before I do, though, I didn't care about it, but I just found it funny. Have you seen all the memes about America and losing to Belgium?\n\nYeah. They just like they just like, oh, I overturned. It's like, you can overturn the decision, and it was like one of those, like, oh, these were just that concession scores, no actual scores for Belgium. So they they therefore, have USA has proof of progress. It's funny.\n\nAnyway, yeah. Passed me back to data, but, yeah, I'm still here. Hey, Vina. Thanks, Bob. Hello.\n\nAlright. So I'm gonna send a message to Christie, just let her know to don't worry about it. I'm gonna hop on Leshki, get him smashed out. Morgan is working on Adams to get him done, and I've told him to not go fast, but, like, get it out as soon as you can for you and told him everything that's in there for you. He Joanne Adams.\n\nSo he's gonna work on the one for tomorrow. Correct. And then he should hopefully have that one for you by sometime today. Good news with both of them okay. Have any of them been done?\n\nOkay. Okay. Yeah. Yeah. Yep.\n\nCool. Can you can you maybe again, when Larissa comes in, can you please just immediately grab her and say, hey. I need to chat to you and say and basically tell her what we are doing, what the current game plan is, but just be like, hey. We've got, like, frigging this going on. We need to have a chat about it.\n\nYeah. Because we're trying to flag her down with it, and she hasn't gotten me. But yeah. Because I can't let this keep happening. Oh, no.\n\nI I heard exactly average. It turns out there's a national Telstra average because I absolutely am. I I called up NAB and started screaming at them. They've been like, why did you do this? Yeah.\n\nLike, why are you not letting me pay my bills? Well, I actually sent that to Perrisa. And I'm like, hey, buckle with Telstra. I ordered you next week. So a lot of clients may not answer.\n\nYeah. Alright. I'm going to let you go. I'm going to try and pull it out, Joshua, for you so you can at least have a read for him. Again, most of it's pretty good and done.\n\nI just need to make sure I've got all this stuff. Let's just track this here. Track that out. This is quote saved in the file. Do you know if it's quote saved?\n\nJoshua Leshki? Uh-huh. Okay. I'm gonna yeah. I could see that.\n\nI just wanna make sure. I'm just gonna pop this in. That's not you. That's true. Dana.\n\nAlright. So this one here, just so I don't have to go back and be like, hey. You could go, oh, this is wrong. Is this the one you're talking about? So it should have I see that.\n\nThanks, sweetie. Jess aggressively put Anasol next to my desk. So it's got trauma link to life. IP is at 219 oh, no. 7875.\n\nThat looks correct. Thirty days, age 60 five. Yeah. Yeah. Six two one six.\n\nOne thing I just noticed, is his IP supposed to be changing to age 65? Because of the COC at five years. Alright. Cool. It's just increasing it to the amount?\n\nYep. Cool. I'm just gonna keep you on the phone real quick if that's alright, and I'm gonna update it right now. Is that what I had? Let me just have quick look.\n\nOh, yeah. Oh, I hate when they have five and the other one is thirty. Yep. That's cool. Alright.\n\nSo sorry. What checking cover were you saying? A 185? So his IP should technically be seven one one six. Is that right?\n\nSo Yeah. Perfect. Alright. Cool. Let me just go in and update that.\n\nBecause, again, I wanna just have this all done just so it's all good. His occupation's still the exact same. Right? Cool. So you want me to change the annual income including super us including super.\n\nHang on. Alright. Cool. Yep. Alright.\n\nCool. Hang on. Court two. It's not gonna be too high. We're getting your shit out.\n\nI'm not if I can reschedule with shit. Alright. So income protection. So which yeah. So sorry.\n\nHang on. Just real quick. So with his IP now, it's gonna be seven one one six, and we've got the increasing claims options. Yeah? There's nothing else?\n\nCool. Yep. And then we're adding in, yeah, and we're adding in a life and teeth a life and trauma benefit on the site. Correct? Yep.\n\nAlright. Cool. Yeah. I'm on. Download for me.\n\nAlright. Gamma. Yeah. Yummy. Yummy.\n\nYummy. Yummy. Yummy. Alright. Cool.\n\nHere we are. Yep. Sweet. Got that in there. Here you go.\n\nHere's the squad. Alright. Cool. So let me just click off you fuck it. There we go.\n\nSo I have this. Can you just open this and make sure that's it? Thank you, sweetheart. Uh-huh. There you go.\n\nAlright. So that quote I just said, you know, that should now be the correct IP. Because you're gonna have a 135 k of life and trauma, life and TPDs, length, it's remaining the exact same, and then IP is just increasing to 7116. That one has the super onto it. See how it says including super.\n\nClearly, that's the dump thing where it adds in. That's why it's done it weirdly. So I think it had, like, the s g and all that. Yeah. Yeah.\n\nAlright. Cool. Alright. Insurance recommendation. Yep.\n\nAlright. Cool. Oh, it's also not the correct one. Alright. Cool.\n\nSweet. I will blitz this out. That's all good. I just wanted to make sure we had that. Super linked insurances.\n\nCool. Yeah. I will blitz this out from what Christie had. I will send her a message with you as well just saying, hey. Dana wants me to hop on this.\n\nI'm currently on it just so she doesn't think I'm just stealing stuff. Cool. Sweet. That's all I needed, Dana. I will call you if I have an issue, or I'll message you to say, hey.\n\nPlease help. Cool. Can we go to him? Woah. Alright.\n\nThanks, Val. Alright. Yeah. Could you just quickly jump on her and just let her know what's happened? Yeah.\n\nThanks, pal. Have a good one. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.000970878405496478},{"text":"Oh, no.","start":4.72,"end":5.2799997,"sentiment":"neutral","sentiment_score":-0.25167375802993774},{"text":"It's just bad.","start":5.2799997,"end":5.92,"sentiment":"negative","sentiment_score":-0.5415084660053253},{"text":"Someone randomly was, like, yelling at me.","start":5.92,"end":7.7599998,"sentiment":"negative","sentiment_score":-0.48480785318783354},{"text":"It was just a bunch of kids because it's school holidays, but it just was really loud.","start":7.7599998,"end":10.88,"sentiment":"negative","sentiment_score":-0.34369180745938244}],"sentiment":"negative","sentiment_score":-0.3787772578264897,"num_words":30,"start":0.16,"end":10.88},{"sentences":[{"text":"So I was like, what the fuck?","start":10.88,"end":12.259999,"sentiment":"negative","sentiment_score":-0.48336824774742126},{"text":"Fuck it.","start":23.064999,"end":23.465,"sentiment":"negative","sentiment_score":-0.5578769445419312},{"text":"It is.","start":23.465,"end":24.204998,"sentiment":"neutral","sentiment_score":-0.3099854439496994},{"text":"Oh, yeah.","start":24.505,"end":24.825,"sentiment":"neutral","sentiment_score":-0.04538012109696865},{"text":"You woulda catch the transit jet lag, wouldn't you?","start":24.825,"end":27.164999,"sentiment":"neutral","sentiment_score":-0.06789453782969052}],"sentiment":"neutral","sentiment_score":-0.2645960724489255,"num_words":22,"start":10.88,"end":27.164999},{"sentences":[{"text":"How was it?","start":29.6,"end":30.5,"sentiment":"neutral","sentiment_score":0.021288321043054264},{"text":"Oh, that's good.","start":36.08,"end":36.98,"sentiment":"positive","sentiment_score":0.4746185541152954},{"text":"GenLab GenLab's actually one of the products that you really like.","start":37.84,"end":40.32,"sentiment":"positive","sentiment_score":0.6726191152225841},{"text":"It's really good.","start":40.32,"end":41.22,"sentiment":"positive","sentiment_score":0.6821827292442322},{"text":"Oh, that's cool.","start":47.645,"end":48.625,"sentiment":"positive","sentiment_score":0.33493079741795856}],"sentiment":"positive","sentiment_score":0.5190378901265238,"num_words":23,"start":29.6,"end":48.625},{"sentences":[{"text":"Yeah.","start":57.69,"end":58.010002,"sentiment":"neutral","sentiment_score":0.24005410075187683},{"text":"Fantastic.","start":58.010002,"end":58.510002,"sentiment":"positive","sentiment_score":0.34324124455451965},{"text":"No.","start":58.73,"end":58.89,"sentiment":"neutral","sentiment_score":0.15046541392803192},{"text":"That's really good.","start":58.89,"end":59.85,"sentiment":"neutral","sentiment_score":0.3313165207703908},{"text":"Also, thank you for your email for the encompass and child thing with the pregnancy.","start":59.85,"end":63.71,"sentiment":"neutral","sentiment_score":0.22519984940687815}],"sentiment":"neutral","sentiment_score":0.2431289553642273,"num_words":21,"start":57.69,"end":63.71},{"sentences":[{"text":"I feel like they've mentioned like, they touched on it, like, once, and I think it was, like, a future thing coming, so it's good to know it's actually there.","start":66.57,"end":72.645004,"sentiment":"neutral","sentiment_score":0.12050989667574565},{"text":"Mhmm.","start":75.825005,"end":76.325005,"sentiment":"neutral","sentiment_score":-0.023034915328025814},{"text":"No.","start":79.745,"end":80.245,"sentiment":"neutral","sentiment_score":-0.10059550404548644},{"text":"Dot.","start":81.265,"end":81.765,"sentiment":"neutral","sentiment_score":-0.06471800059080124},{"text":"Yeah.","start":91.200005,"end":91.36,"sentiment":"neutral","sentiment_score":-0.002523482311517}],"sentiment":"neutral","sentiment_score":0.10071838229401585,"num_words":34,"start":66.57,"end":91.36},{"sentences":[{"text":"Sure.","start":91.36,"end":91.840004,"sentiment":"neutral","sentiment_score":0.006889576558023691},{"text":"So before we go any further than that, I'm gonna probably yell at Larissa today because I've asked her, like, twice yeah.","start":91.840004,"end":100.325,"sentiment":"neutral","sentiment_score":-0.04990739460018548},{"text":"So I've asked her twice to have a chat about, like, Christie and the workload stuff, and she's just kinda been, like obviously, I was on leave for a couple of days, but, like, it kinda just don't got anywhere.","start":100.325,"end":111.465,"sentiment":"neutral","sentiment_score":-0.02018284050282091},{"text":"What was that?","start":112.485,"end":113.465,"sentiment":"neutral","sentiment_score":0.10034616539875667},{"text":"Thank you.","start":115.6,"end":116.08,"sentiment":"positive","sentiment_score":0.5551472008228302}],"sentiment":"neutral","sentiment_score":-0.007162556278190631,"num_words":68,"start":91.36,"end":116.08},{"sentences":[{"text":"I did the mistake where I took a holiday, and I got sick because I, like, had a holiday.","start":116.08,"end":120.1,"sentiment":"neutral","sentiment_score":-0.16273095576386704},{"text":"Always the way.","start":123.44,"end":124.4,"sentiment":"neutral","sentiment_score":-0.09971411029497783},{"text":"But it was actually nice because I just stayed in bed for, like, three days, so it's actually quite good.","start":124.4,"end":128.26001,"sentiment":"positive","sentiment_score":0.5646218225359917},{"text":"What's that today at work, babe?","start":132.135,"end":133.595,"sentiment":"neutral","sentiment_score":0.09856142243370414},{"text":"I'll be on after midday to do some overtime.","start":135.335,"end":137.595,"sentiment":"neutral","sentiment_score":0.03276675008237362}],"sentiment":"neutral","sentiment_score":0.1541697411520178,"num_words":57,"start":116.08,"end":137.595},{"sentences":[{"text":"Sure.","start":137.655,"end":138.155,"sentiment":"neutral","sentiment_score":0.09406007826328278},{"text":"Alright.","start":138.615,"end":139.115,"sentiment":"neutral","sentiment_score":0.05148547887802124},{"text":"Oh my god.","start":139.575,"end":140.555,"sentiment":"neutral","sentiment_score":-0.06395033250252406},{"text":"So I actually I'm reading your message.","start":140.695,"end":143.595,"sentiment":"neutral","sentiment_score":-0.02393860276788473},{"text":"Yeah.","start":145.58,"end":146.08,"sentiment":"neutral","sentiment_score":0.025130219757556915}],"sentiment":"neutral","sentiment_score":-0.014518879998761874,"num_words":13,"start":137.655,"end":146.08},{"sentences":[{"text":"It's a Scottie's done for whatever reason.","start":146.46,"end":148.38,"sentiment":"neutral","sentiment_score":0.04673695404614721},{"text":"I've sent you an power and email that was up to date SOA workbook for this.","start":148.38,"end":151.68001,"sentiment":"neutral","sentiment_score":0.1487189973704517},{"text":"Everything outstanding is all copy paste wording.","start":152.14,"end":153.90001,"sentiment":"neutral","sentiment_score":0.315837704709598},{"text":"It'll be on just after midday.","start":153.90001,"end":155.34,"sentiment":"neutral","sentiment_score":0.061913277953863144},{"text":"So I have a random question, and I know, obviously, you weren't here yesterday.","start":155.34,"end":158.64,"sentiment":"neutral","sentiment_score":-0.04128298855253628}],"sentiment":"neutral","sentiment_score":0.09422088794410229,"num_words":50,"start":146.46,"end":158.64},{"sentences":[{"text":"What oh, yeah.","start":160.575,"end":162.735,"sentiment":"neutral","sentiment_score":-0.008550606047113737},{"text":"But, like yeah.","start":162.735,"end":163.775,"sentiment":"neutral","sentiment_score":-0.06877218931913376},{"text":"Like so what's happened?","start":163.775,"end":165.455,"sentiment":"neutral","sentiment_score":-0.07744338735938072},{"text":"Because I'm looking at your calendar with no one else's.","start":165.455,"end":167.875,"sentiment":"neutral","sentiment_score":-0.08830743432044982},{"text":"And so the past two days, you technically didn't have an SOA too.","start":168.33499,"end":173.62,"sentiment":"neutral","sentiment_score":-0.06870302156760143}],"sentiment":"neutral","sentiment_score":-0.07024107754907825,"num_words":33,"start":160.575,"end":173.62},{"sentences":[{"text":"Right?","start":173.62,"end":173.94,"sentiment":"neutral","sentiment_score":-0.04801835119724274},{"text":"Like, '6 of the seventh, you had nothing?","start":173.94,"end":175.95999,"sentiment":"neutral","sentiment_score":-0.05935276299715042},{"text":"Yeah.","start":198.395,"end":198.895,"sentiment":"neutral","sentiment_score":0.008188838139176369},{"text":"Uh-huh.","start":199.435,"end":199.935,"sentiment":"neutral","sentiment_score":-0.0111886877566576},{"text":"And that was last week, or was that this week?","start":199.99501,"end":201.87,"sentiment":"neutral","sentiment_score":-0.024194035865366458}],"sentiment":"neutral","sentiment_score":-0.036560983973599616,"num_words":21,"start":173.62,"end":201.87},{"sentences":[{"text":"Mhmm.","start":210.03,"end":210.53,"sentiment":"neutral","sentiment_score":0.01724032685160637},{"text":"Uh-huh.","start":221.75499,"end":222.25499,"sentiment":"neutral","sentiment_score":0.0017153024673461914},{"text":"Okay.","start":239.37001,"end":239.87001,"sentiment":"neutral","sentiment_score":-0.07674199342727661},{"text":"Because I'm having a yeah.","start":239.93001,"end":242.65001,"sentiment":"neutral","sentiment_score":-0.17473882734775542},{"text":"I'm having a look, and I'm just like, because last week, you had hang on.","start":242.65001,"end":249.41501,"sentiment":"neutral","sentiment_score":-0.09337452451388041}],"sentiment":"neutral","sentiment_score":-0.10139558124153511,"num_words":23,"start":210.03,"end":249.41501},{"sentences":[{"text":"You had Michael Power originally booked for the thirtieth.","start":249.875,"end":253.41501,"sentiment":"neutral","sentiment_score":-0.15778911610444388},{"text":"Yeah.","start":256.355,"end":256.77,"sentiment":"neutral","sentiment_score":-0.02892524003982544},{"text":"And then Brenda Kelly.","start":257.25,"end":259.03,"sentiment":"neutral","sentiment_score":-0.030131487641483545},{"text":"Mariano Mariano.","start":260.21,"end":261.34998,"sentiment":"neutral","sentiment_score":-0.012378890067338943},{"text":"Uh-huh.","start":267.88998,"end":268.12997,"sentiment":"neutral","sentiment_score":0.014673739671707152}],"sentiment":"neutral","sentiment_score":-0.09291983976521913,"num_words":17,"start":249.875,"end":268.12997},{"sentences":[{"text":"Yep.","start":268.12997,"end":268.62997,"sentiment":"neutral","sentiment_score":0.0039028930477797985},{"text":"And then there was somebody with the s g because you changed the SOA to basically be a touch base because his income had changed.","start":275.225,"end":281.54498,"sentiment":"neutral","sentiment_score":-0.08215817287564278},{"text":"Right?","start":281.54498,"end":282.04498,"sentiment":"neutral","sentiment_score":-0.03822380304336548},{"text":"It's not that.","start":295.18002,"end":296.24002,"sentiment":"neutral","sentiment_score":-0.21780073642730713},{"text":"Yeah.","start":298.065,"end":298.565,"sentiment":"neutral","sentiment_score":0.05755767226219177}],"sentiment":"neutral","sentiment_score":-0.08658450867439951,"num_words":31,"start":268.12997,"end":298.565},{"sentences":[{"text":"Yep.","start":307.505,"end":308.005,"sentiment":"neutral","sentiment_score":-0.186679407954216},{"text":"Okay.","start":309.905,"end":310.405,"sentiment":"neutral","sentiment_score":-0.1647626757621765},{"text":"Let's have a look.","start":324.06,"end":325.12,"sentiment":"neutral","sentiment_score":-0.005724999704398215},{"text":"Adams research.","start":325.18002,"end":327.12,"sentiment":"neutral","sentiment_score":-0.010117543395608664},{"text":"You have a client meeting note that was last touched in the twenty first of the fifth, and it's SOA research in the twenty second of the fifth.","start":330.51498,"end":337.335,"sentiment":"neutral","sentiment_score":-0.022894771337243065}],"sentiment":"neutral","sentiment_score":-0.028767521299111348,"num_words":36,"start":307.505,"end":337.335},{"sentences":[{"text":"Let's have a look see here.","start":337.715,"end":339.175,"sentiment":"neutral","sentiment_score":0.01971229010572036},{"text":"Hang on.","start":343.08,"end":343.56,"sentiment":"neutral","sentiment_score":0.011201591230928898},{"text":"Let's scroll down.","start":343.56,"end":344.86,"sentiment":"neutral","sentiment_score":0.010154549032449722},{"text":"Let's scroll through here.","start":344.91998,"end":346.36,"sentiment":"neutral","sentiment_score":0.00304074096493423},{"text":"No.","start":346.36,"end":346.6,"sentiment":"neutral","sentiment_score":-0.03408297896385193}],"sentiment":"neutral","sentiment_score":0.009326284693088382,"num_words":16,"start":337.715,"end":346.6},{"sentences":[{"text":"You have a PP note.","start":346.6,"end":347.9,"sentiment":"neutral","sentiment_score":-0.00935922171920538},{"text":"Yeah.","start":349.4,"end":349.63998,"sentiment":"neutral","sentiment_score":0.15003901720046997},{"text":"You've got a switch Ben along to 8 to 100, retain the growth asset allocation, insurance.","start":349.63998,"end":354.86,"sentiment":"neutral","sentiment_score":0.14052719343453646},{"text":"Making sure that it's 50, 30 minute portions, this and that.","start":358.225,"end":361.425,"sentiment":"neutral","sentiment_score":0.052773693153126675},{"text":"Yeah.","start":361.425,"end":361.665,"sentiment":"neutral","sentiment_score":0.1432086080312729}],"sentiment":"neutral","sentiment_score":0.09045285989037331,"num_words":34,"start":346.6,"end":361.665},{"sentences":[{"text":"You've got it in there.","start":361.665,"end":362.885,"sentiment":"neutral","sentiment_score":0.21040428280830384},{"text":"Okay.","start":363.825,"end":364.325,"sentiment":"neutral","sentiment_score":0.03074302151799202},{"text":"So Larissa is going to be in shortly.","start":364.465,"end":367.185,"sentiment":"neutral","sentiment_score":0.007297858130186796},{"text":"She told me she's driving in.","start":367.185,"end":368.58,"sentiment":"neutral","sentiment_score":-0.011940609042843183},{"text":"The good news is the hard plan that she has here tomorrow, she hasn't given me a workbook.","start":369.37997,"end":373.56,"sentiment":"neutral","sentiment_score":-0.191740150252978}],"sentiment":"neutral","sentiment_score":-0.06267944890025415,"num_words":38,"start":361.665,"end":373.56},{"sentences":[{"text":"So I might have time to go and do well, it's good for you because then I could go and help with stuff.","start":375.13998,"end":381.0,"sentiment":"neutral","sentiment_score":-0.05729814813188885},{"text":"Now the one answer is because, obviously, Christie says she's gonna hop on at midday.","start":382.605,"end":386.705,"sentiment":"neutral","sentiment_score":-0.07264588872591654},{"text":"I can do, basically why do I take days off?","start":388.605,"end":394.865,"sentiment":"neutral","sentiment_score":-0.11887781769037246},{"text":"Let's see.","start":396.1,"end":396.58002,"sentiment":"neutral","sentiment_score":-0.06894511356949806},{"text":"Because, technically, Joshua Lesh Leshki Leshki?","start":396.58002,"end":401.08002,"sentiment":"neutral","sentiment_score":-0.09693428004781406}],"sentiment":"neutral","sentiment_score":-0.07706821111163922,"num_words":56,"start":375.13998,"end":401.08002},{"sentences":[{"text":"However the fuck you say it.","start":401.22,"end":402.76,"sentiment":"neutral","sentiment_score":-0.2288138469060262},{"text":"Yeah.","start":407.38,"end":407.88,"sentiment":"neutral","sentiment_score":-0.12001186609268188},{"text":"Because he's she's kinda done, like, this shell.","start":407.94,"end":410.76,"sentiment":"neutral","sentiment_score":-0.19779765419662},{"text":"Yes.","start":412.39502,"end":412.635,"sentiment":"neutral","sentiment_score":0.07177461683750153},{"text":"It's increase IP and then apply for trauma.","start":412.635,"end":415.695,"sentiment":"neutral","sentiment_score":0.007590726017951965}],"sentiment":"neutral","sentiment_score":-0.12261565650502841,"num_words":24,"start":401.22,"end":415.695},{"sentences":[{"text":"Yeah.","start":417.435,"end":417.935,"sentiment":"neutral","sentiment_score":0.044754091650247574},{"text":"Because I'm having a look here and, like I have a random question, and you can be honest oh, yeah?","start":418.23502,"end":425.07,"sentiment":"neutral","sentiment_score":0.01853700648061931},{"text":"Yeah.","start":425.37,"end":425.77,"sentiment":"neutral","sentiment_score":-0.005644615739583969},{"text":"I need you to be honest with me.","start":425.77,"end":427.47,"sentiment":"neutral","sentiment_score":-0.0532788117416203},{"text":"Yeah.","start":429.77,"end":430.27,"sentiment":"neutral","sentiment_score":-0.06555194407701492}],"sentiment":"neutral","sentiment_score":-0.0026429945963525004,"num_words":31,"start":417.435,"end":430.27},{"sentences":[{"text":"So you know how when I gave you SOAs, they weren't, like, crazy detailed unless it was this, like, weird complex strategy, like a TTR, stuff like that.","start":430.72998,"end":439.035,"sentiment":"neutral","sentiment_score":-0.14326251111924648},{"text":"Have you been finding that a lot of your generic ones, so, like, your investment switches, all that stuff, have a lot of additional wording in them?","start":439.115,"end":446.415,"sentiment":"neutral","sentiment_score":-0.06242653148041831},{"text":"Okay.","start":448.475,"end":448.875,"sentiment":"neutral","sentiment_score":-0.00005433894693851471},{"text":"Because I think what's maybe happening, and this is by assumption, she's just making really nice pretty SOAs, but it's coming at the cost of time.","start":448.875,"end":456.46,"sentiment":"neutral","sentiment_score":-0.0475066381578262},{"text":"I think that's what's going on because I actually had a look at this one, and it was then Joshua Leschke.","start":458.04,"end":462.54,"sentiment":"neutral","sentiment_score":0.017418084000902518}],"sentiment":"neutral","sentiment_score":-0.0637506196926375,"num_words":103,"start":430.72998,"end":462.54},{"sentences":[{"text":"And it's like it's a good SOA.","start":463.56,"end":465.0,"sentiment":"neutral","sentiment_score":0.19300623770271028},{"text":"Like, I'm not being, like, that person, but it's like when I went down, it was like the alternatives.","start":465.0,"end":469.98502,"sentiment":"neutral","sentiment_score":-0.09393035091067616},{"text":"It was like it's like take no action retained card portfolio, and it was, like, three like, a paragraph with, like, four big bullet points when it could just be like it's like we consider retaining your current portfolio.","start":470.285,"end":484.25,"sentiment":"neutral","sentiment_score":-0.06259005344831027},{"text":"However, due to the cost of CGT, your current performance is like, your current asset allocation is aligned with your risk profile, and increasing the fees of three hundred fifty three hundred fifty three, this would be discounted.","start":485.11,"end":497.925,"sentiment":"neutral","sentiment_score":-0.061477225420898514},{"text":"Yeah.","start":499.66498,"end":499.985,"sentiment":"neutral","sentiment_score":-0.08773919939994812}],"sentiment":"neutral","sentiment_score":-0.05094729666598141,"num_words":104,"start":463.56,"end":499.985},{"sentences":[{"text":"Like, I know you would, like, like this stuff, but if it's coming at the cost of your plans, it probably can't be a thing.","start":499.985,"end":504.785,"sentiment":"neutral","sentiment_score":-0.2879601883888245},{"text":"Because then, yeah.","start":504.785,"end":511.69998,"sentiment":"neutral","sentiment_score":-0.14224840452273688},{"text":"He needs a better better credit.","start":511.69998,"end":513.14,"sentiment":"neutral","sentiment_score":-0.20009948561588922},{"text":"Because, like, even if before has, like, switched portfolio, met to portfolio, it's just, like, here, like, when I do these, it's like, we considered swapping you entirely our net worth.","start":513.14,"end":520.89996,"sentiment":"neutral","sentiment_score":-0.09798052678665807},{"text":"However, you'd have an impact of 1,883.","start":520.89996,"end":523.545,"sentiment":"neutral","sentiment_score":-0.14075947552919388}],"sentiment":"neutral","sentiment_score":-0.17845915966770715,"num_words":72,"start":499.985,"end":523.545},{"sentences":[{"text":"I think that's honestly what's going on.","start":523.625,"end":525.065,"sentiment":"neutral","sentiment_score":-0.15147195969309127},{"text":"And the and the other issue is I need to speak with Larissa because I don't want to just have a chat with her and be like, hey.","start":525.065,"end":530.58496,"sentiment":"neutral","sentiment_score":-0.1992082723549434},{"text":"And then I do it wrong.","start":530.58496,"end":531.805,"sentiment":"neutral","sentiment_score":-0.21607127040624619},{"text":"But yeah.","start":533.865,"end":534.605,"sentiment":"neutral","sentiment_score":-0.11753247678279877},{"text":"Retain, flight increase your like that.","start":534.985,"end":537.64496,"sentiment":"neutral","sentiment_score":-0.16990583514173827}],"sentiment":"neutral","sentiment_score":-0.18753189654374608,"num_words":49,"start":523.625,"end":537.64496},{"sentences":[{"text":"Yeah.","start":541.7,"end":542.02,"sentiment":"neutral","sentiment_score":-0.02592052146792412},{"text":"Alright.","start":542.02,"end":542.52,"sentiment":"neutral","sentiment_score":0.02782239019870758},{"text":"And here's my current game plan.","start":542.66003,"end":544.52,"sentiment":"neutral","sentiment_score":0.029026024354000885},{"text":"Yeah.","start":547.22003,"end":547.72003,"sentiment":"neutral","sentiment_score":0.029328960925340652},{"text":"Mhmm.","start":553.46,"end":553.96,"sentiment":"neutral","sentiment_score":-0.01162741519510746}],"sentiment":"neutral","sentiment_score":0.019375956058502196,"num_words":10,"start":541.7,"end":553.96},{"sentences":[{"text":"Yeah.","start":555.26495,"end":555.505,"sentiment":"neutral","sentiment_score":-0.027243945747613907},{"text":"Here's my current game plan.","start":555.505,"end":557.045,"sentiment":"neutral","sentiment_score":0.0035650806967169046},{"text":"I will yeah.","start":557.665,"end":561.52496,"sentiment":"neutral","sentiment_score":0.03139511371652285},{"text":"I'm going to hop on list for you right now.","start":561.665,"end":564.96497,"sentiment":"neutral","sentiment_score":0.05625009834766388},{"text":"Because of this current outage that's going on with Telstra, can you chat with Larissa the moment she comes in the office and say, hey.","start":565.985,"end":572.6,"sentiment":"neutral","sentiment_score":-0.02359101966023445}],"sentiment":"neutral","sentiment_score":0.0013066429740071974,"num_words":44,"start":555.26495,"end":572.6},{"sentences":[{"text":"Scotty's had a chat with me because Widdleston's file isn't in there.","start":572.66,"end":576.68,"sentiment":"neutral","sentiment_score":-0.060847194865345955},{"text":"He's hopping on my plan that's through this article.","start":576.82,"end":579.16,"sentiment":"neutral","sentiment_score":-0.04417834762069914},{"text":"He's gonna quickly finish it up because she said she's gonna hop on a midday, but I don't want you to get it literally an hour before.","start":579.54,"end":584.76,"sentiment":"neutral","sentiment_score":-0.1168133403967928},{"text":"No.","start":584.805,"end":584.96497,"sentiment":"negative","sentiment_score":-0.5406303405761719},{"text":"Fuck.","start":584.96497,"end":585.46497,"sentiment":"negative","sentiment_score":-0.5889087319374084}],"sentiment":"neutral","sentiment_score":-0.10822541460394859,"num_words":50,"start":572.66,"end":585.46497},{"sentences":[{"text":"I'll hop on it right now, try and get it out for you in, like, the next, like, hour or so.","start":587.52496,"end":592.02496,"sentiment":"neutral","sentiment_score":-0.03848178631493023},{"text":"I just wanna double check something and just to make sure I've got it right.","start":592.645,"end":596.265,"sentiment":"neutral","sentiment_score":-0.02236672481521964},{"text":"Let's see.","start":597.365,"end":598.005,"sentiment":"neutral","sentiment_score":0.020809698849916458},{"text":"It's obviously an active client.","start":598.005,"end":599.545,"sentiment":"neutral","sentiment_score":-0.044060013443231585},{"text":"The annoying thing is I actually feel really fine at the moment.","start":601.7,"end":604.02,"sentiment":"negative","sentiment_score":-0.389229051147898}],"sentiment":"neutral","sentiment_score":-0.10896450305696238,"num_words":55,"start":587.52496,"end":604.02},{"sentences":[{"text":"I've just got a flammie cough, and I know if I came in, I'd get fucking sent home straight away.","start":604.02,"end":607.96,"sentiment":"negative","sentiment_score":-0.6218314602971077},{"text":"There it is.","start":612.02,"end":612.84,"sentiment":"neutral","sentiment_score":-0.15284902354081473},{"text":"Alright.","start":614.625,"end":614.865,"sentiment":"neutral","sentiment_score":-0.00928640365600586},{"text":"Let's go here.","start":614.865,"end":615.745,"sentiment":"neutral","sentiment_score":0.008977927112330994},{"text":"Client meeting note.","start":615.745,"end":616.805,"sentiment":"neutral","sentiment_score":-0.006805548444390297}],"sentiment":"negative","sentiment_score":-0.4299315181405594,"num_words":30,"start":604.02,"end":616.805},{"sentences":[{"text":"Alright.","start":619.66504,"end":620.065,"sentiment":"neutral","sentiment_score":0.05974108725786209},{"text":"Cool.","start":620.065,"end":620.385,"sentiment":"neutral","sentiment_score":0.11791308969259262},{"text":"So let's go here.","start":620.385,"end":622.085,"sentiment":"neutral","sentiment_score":0.05911160260438919},{"text":"Let's go here.","start":622.945,"end":624.325,"sentiment":"neutral","sentiment_score":0.03200796867410342},{"text":"Oh, cool.","start":632.77997,"end":633.18,"sentiment":"neutral","sentiment_score":0.20237301290035248}],"sentiment":"neutral","sentiment_score":0.08317004719918425,"num_words":11,"start":619.66504,"end":633.18},{"sentences":[{"text":"You've got your best interest, Judy.","start":633.18,"end":634.63995,"sentiment":"neutral","sentiment_score":0.13381612176696459},{"text":"Apply for trauma, one year, increased IP.","start":634.94,"end":637.26,"sentiment":"neutral","sentiment_score":0.0014858547864215715},{"text":"Yep.","start":637.26,"end":637.76,"sentiment":"neutral","sentiment_score":0.0009012408554553986},{"text":"Yeah.","start":638.3,"end":638.62,"sentiment":"neutral","sentiment_score":-0.01525749545544386},{"text":"No.","start":638.62,"end":638.7,"sentiment":"neutral","sentiment_score":-0.09490659832954408}],"sentiment":"neutral","sentiment_score":0.04400217882357538,"num_words":16,"start":633.18,"end":638.7},{"sentences":[{"text":"That should take me five seconds.","start":638.7,"end":640.07996,"sentiment":"neutral","sentiment_score":-0.09268749256928761},{"text":"Can you can you do me a favor?","start":643.445,"end":647.385,"sentiment":"neutral","sentiment_score":0.005470124422572553},{"text":"Pass me to Morgan.","start":647.445,"end":648.585,"sentiment":"neutral","sentiment_score":-0.006054270314052701},{"text":"I'll have a quick chat with him, but I will probably get him to help with Reagan and Joanne Adams, get her to be done.","start":648.645,"end":656.87,"sentiment":"neutral","sentiment_score":0.015055543780326842},{"text":"Let me just make sure that nothing's happened here.","start":658.05,"end":661.11,"sentiment":"neutral","sentiment_score":0.005381944485836559}],"sentiment":"neutral","sentiment_score":-0.0021491335848203073,"num_words":52,"start":638.7,"end":661.11},{"sentences":[{"text":"Yeah.","start":664.61,"end":664.85,"sentiment":"neutral","sentiment_score":-0.0096482178196311},{"text":"That's what I was gonna suggest.","start":664.85,"end":666.07,"sentiment":"neutral","sentiment_score":-0.018276928924024105},{"text":"Alright.","start":668.05,"end":668.37,"sentiment":"neutral","sentiment_score":0.19884228706359863},{"text":"Thank you.","start":668.37,"end":669.11,"sentiment":"positive","sentiment_score":0.34440961480140686},{"text":"Morgan, it's me.","start":672.935,"end":674.215,"sentiment":"neutral","sentiment_score":0.05782347172498703}],"sentiment":"neutral","sentiment_score":0.0724478569598152,"num_words":13,"start":664.61,"end":674.215},{"sentences":[{"text":"Fine.","start":674.215,"end":674.715,"sentiment":"neutral","sentiment_score":0.11445462703704834},{"text":"I feel like that.","start":674.775,"end":675.73505,"sentiment":"neutral","sentiment_score":0.05621217004954815},{"text":"No.","start":675.73505,"end":675.815,"sentiment":"neutral","sentiment_score":-0.1380995661020279},{"text":"I'm joking.","start":675.815,"end":676.29504,"sentiment":"neutral","sentiment_score":-0.1733197420835495},{"text":"I'm absolutely fine.","start":676.29504,"end":677.275,"sentiment":"neutral","sentiment_score":0.14421996474266052}],"sentiment":"neutral","sentiment_score":0.02611128647219051,"num_words":11,"start":674.215,"end":677.275},{"sentences":[{"text":"How are you doing?","start":678.05505,"end":678.955,"sentiment":"neutral","sentiment_score":0.1802695319056511},{"text":"Oh, fantastic.","start":681.015,"end":681.67505,"sentiment":"positive","sentiment_score":0.4620187431573868},{"text":"Yeah.","start":684.86,"end":685.01996,"sentiment":"neutral","sentiment_score":0.06763657182455063},{"text":"You're fine.","start":685.01996,"end":685.75995,"sentiment":"neutral","sentiment_score":0.07116579450666904},{"text":"Okay.","start":686.54,"end":687.01996,"sentiment":"neutral","sentiment_score":-0.00854363851249218}],"sentiment":"neutral","sentiment_score":0.18465401362627745,"num_words":10,"start":678.05505,"end":687.01996},{"sentences":[{"text":"So, basically, long story short is she's got a plan due.","start":687.01996,"end":689.5,"sentiment":"neutral","sentiment_score":-0.02441744760356166},{"text":"The Sarvo hasn't been finished.","start":689.5,"end":690.94,"sentiment":"neutral","sentiment_score":-0.11443198472261429},{"text":"I'm gonna hop on that one.","start":690.94,"end":692.48,"sentiment":"neutral","sentiment_score":0.05180923826992512},{"text":"She has a plan due at nine tomorrow.","start":693.18,"end":696.16,"sentiment":"neutral","sentiment_score":0.042003849521279335},{"text":"Now it is called do you have access to her calendar?","start":696.69995,"end":699.75995,"sentiment":"neutral","sentiment_score":0.003097410313785076}],"sentiment":"neutral","sentiment_score":-0.0038974172685567925,"num_words":41,"start":687.01996,"end":699.75995},{"sentences":[{"text":"Nice.","start":705.015,"end":705.255,"sentiment":"neutral","sentiment_score":0.25682610273361206},{"text":"Alright.","start":705.255,"end":705.495,"sentiment":"neutral","sentiment_score":0.10923145711421968},{"text":"Well, I'm gonna send you the name anyway.","start":705.495,"end":707.275,"sentiment":"neutral","sentiment_score":0.043825735338032246},{"text":"Yeah.","start":709.41504,"end":709.655,"sentiment":"neutral","sentiment_score":-0.01998155191540718},{"text":"There you go.","start":709.655,"end":710.29504,"sentiment":"neutral","sentiment_score":-0.004127859137952328}],"sentiment":"neutral","sentiment_score":0.04887845094448754,"num_words":14,"start":705.015,"end":710.29504},{"sentences":[{"text":"So it's Joanne Adams Abbott.","start":710.29504,"end":712.635,"sentiment":"neutral","sentiment_score":0.009788105636835099},{"text":"Now with the meeting note in there so good news is she's got a meeting note done.","start":712.98,"end":717.8,"sentiment":"neutral","sentiment_score":0.24485362452619217},{"text":"It is from May.","start":718.33997,"end":719.48,"sentiment":"neutral","sentiment_score":0.14402943290770054},{"text":"So it's all good, but it's got, like, the best interest you need and all that in here.","start":719.94,"end":723.64,"sentiment":"positive","sentiment_score":0.3419249811106258},{"text":"This one is a let's go here.","start":724.33997,"end":726.82,"sentiment":"neutral","sentiment_score":0.08378934221608299}],"sentiment":"neutral","sentiment_score":0.22605382220125667,"num_words":51,"start":710.29504,"end":726.82},{"sentences":[{"text":"I'm just gonna make sure I've got it correct.","start":726.82,"end":728.685,"sentiment":"neutral","sentiment_score":0.06257057169245349},{"text":"So all it is is just retain hub, complete investment switch from Ben along to eight to a 100.","start":729.245,"end":733.40497,"sentiment":"neutral","sentiment_score":0.0866011906611292},{"text":"So if you just wanna get an updated balance and then get the updated returns, that's fine.","start":733.40497,"end":738.845,"sentiment":"neutral","sentiment_score":0.11718561631791732},{"text":"Just make sure it stays within a growth asset allocation, but chat with Dana about it.","start":738.845,"end":742.71,"sentiment":"neutral","sentiment_score":0.05870923912152648},{"text":"It's that, and then it's transfer terms.","start":748.71,"end":751.13,"sentiment":"neutral","sentiment_score":0.011142514246915067}],"sentiment":"neutral","sentiment_score":0.07673615692457293,"num_words":68,"start":726.82,"end":751.13},{"sentences":[{"text":"Yeah.","start":761.065,"end":761.305,"sentiment":"neutral","sentiment_score":0.022624384611845016},{"text":"I believe it is just transfer terms after that.","start":761.305,"end":763.865,"sentiment":"neutral","sentiment_score":0.01795916673209932},{"text":"And everything else apart from estate planning, I'm barely saying it's scoped out.","start":763.865,"end":767.48505,"sentiment":"neutral","sentiment_score":0.003113126785207826},{"text":"Yeah.","start":769.97,"end":770.47,"sentiment":"neutral","sentiment_score":0.06076417863368988},{"text":"Chat with Dana and just see what you need for it there.","start":771.01,"end":773.17,"sentiment":"neutral","sentiment_score":0.11253712512552738}],"sentiment":"neutral","sentiment_score":0.04544270037634609,"num_words":36,"start":761.065,"end":773.17},{"sentences":[{"text":"But, yeah, basically, that's all I need you to do there.","start":773.17,"end":776.55,"sentiment":"neutral","sentiment_score":0.03828256915916096},{"text":"If you have the capabilities.","start":777.25,"end":778.63,"sentiment":"neutral","sentiment_score":-0.06902796104550361},{"text":"Like, I don't want you to, like, do it if you're busy.","start":778.93,"end":781.43,"sentiment":"neutral","sentiment_score":-0.111679932102561},{"text":"Yeah.","start":790.865,"end":791.105,"sentiment":"neutral","sentiment_score":0.013987531885504724},{"text":"Cool.","start":791.105,"end":791.605,"sentiment":"neutral","sentiment_score":0.13376566767692566}],"sentiment":"neutral","sentiment_score":-0.0372145843381683,"num_words":30,"start":773.17,"end":791.605},{"sentences":[{"text":"Yeah.","start":792.785,"end":793.105,"sentiment":"neutral","sentiment_score":0.1936591863632202},{"text":"Perfect.","start":793.105,"end":793.605,"sentiment":"positive","sentiment_score":0.5193209648132324},{"text":"I'm honestly all good.","start":794.065,"end":795.105,"sentiment":"positive","sentiment_score":0.4202101305127144},{"text":"Like, if you need stuff from me today, give me a call.","start":795.105,"end":796.865,"sentiment":"neutral","sentiment_score":0.17317310472329459},{"text":"It's just that I have a freaking phlegmy cough, and I knew if I came in, everyone would be like, go.","start":796.865,"end":800.85004,"sentiment":"neutral","sentiment_score":-0.066841033775182}],"sentiment":"neutral","sentiment_score":0.07867272360584675,"num_words":39,"start":792.785,"end":800.85004},{"sentences":[{"text":"Yeah.","start":804.43005,"end":804.67004,"sentiment":"neutral","sentiment_score":0.19767117500305176},{"text":"Cool.","start":804.67004,"end":805.17004,"sentiment":"positive","sentiment_score":0.38057905435562134},{"text":"Yeah.","start":806.91003,"end":807.39,"sentiment":"neutral","sentiment_score":0.2256275862455368},{"text":"That was fun.","start":807.39,"end":808.03,"sentiment":"neutral","sentiment_score":0.30378904938697815},{"text":"Exactly.","start":808.03,"end":808.53,"sentiment":"neutral","sentiment_score":0.012075106613337994}],"sentiment":"neutral","sentiment_score":0.24676001005406892,"num_words":7,"start":804.43005,"end":808.53},{"sentences":[{"text":"But, yeah, if you could just try and blast that one out and get all the support docs from her.","start":808.59,"end":812.385,"sentiment":"neutral","sentiment_score":0.09032569043338298},{"text":"If I can and I know this is gonna to frogg it, like, a little bit tedious.","start":813.34503,"end":816.565,"sentiment":"neutral","sentiment_score":-0.1061001924030921},{"text":"Try to smash it as quickly as you can because she's just getting plans coming at, like, the last minute.","start":816.705,"end":821.445,"sentiment":"neutral","sentiment_score":-0.07971391789615154},{"text":"So just as much time as you can.","start":821.505,"end":822.78503,"sentiment":"neutral","sentiment_score":0.04715047008357942},{"text":"The good news is she has done her best interest duties.","start":822.78503,"end":825.445,"sentiment":"positive","sentiment_score":0.5523752028291876}],"sentiment":"neutral","sentiment_score":0.06397188383791792,"num_words":76,"start":808.59,"end":825.445},{"sentences":[{"text":"So you could just copy and paste them in.","start":825.71,"end":827.15,"sentiment":"neutral","sentiment_score":0.29521256188551587},{"text":"And she's got her, like, scope in scope out, which you should just be able to copy.","start":827.15,"end":830.69,"sentiment":"neutral","sentiment_score":0.3034541852333966},{"text":"But, yeah, if you can just get an updated quote for me for transfer terms and then an updated balance and then just update the past performance, that'd be fantastic.","start":831.95,"end":838.77,"sentiment":"positive","sentiment_score":0.45129203697045644},{"text":"Cool.","start":840.83,"end":841.33,"sentiment":"positive","sentiment_score":0.535463273525238},{"text":"Alright.","start":841.515,"end":841.755,"sentiment":"neutral","sentiment_score":0.2772912383079529}],"sentiment":"positive","sentiment_score":0.38219223839455635,"num_words":58,"start":825.71,"end":841.755},{"sentences":[{"text":"Sweet.","start":841.755,"end":842.255,"sentiment":"neutral","sentiment_score":0.2581654191017151},{"text":"Could you pass me back to Dana?","start":842.315,"end":843.675,"sentiment":"neutral","sentiment_score":0.09950824507645198},{"text":"I just wanna let me know.","start":843.675,"end":844.555,"sentiment":"neutral","sentiment_score":0.04379605626066526},{"text":"Oh, actually, before I do, though, I didn't care about it, but I just found it funny.","start":844.555,"end":848.395,"sentiment":"neutral","sentiment_score":-0.014990188071832937},{"text":"Have you seen all the memes about America and losing to Belgium?","start":848.395,"end":851.615,"sentiment":"neutral","sentiment_score":-0.07315288887669642}],"sentiment":"neutral","sentiment_score":0.001972828103705894,"num_words":43,"start":841.755,"end":851.615},{"sentences":[{"text":"Yeah.","start":857.13,"end":857.37,"sentiment":"neutral","sentiment_score":0.05595144256949425},{"text":"They just like they just like, oh, I overturned.","start":857.37,"end":859.45,"sentiment":"neutral","sentiment_score":0.009821070772078302},{"text":"It's like, you can overturn the decision, and it was like one of those, like, oh, these were just that concession scores, no actual scores for Belgium.","start":859.45,"end":866.89,"sentiment":"neutral","sentiment_score":0.026807062569315785},{"text":"So they they therefore, have USA has proof of progress.","start":866.89,"end":870.165,"sentiment":"neutral","sentiment_score":0.09109382703900337},{"text":"It's funny.","start":874.08496,"end":874.725,"sentiment":"neutral","sentiment_score":0.04458443447947502}],"sentiment":"neutral","sentiment_score":0.03812732465793284,"num_words":49,"start":857.13,"end":874.725},{"sentences":[{"text":"Anyway, yeah.","start":874.725,"end":875.445,"sentiment":"neutral","sentiment_score":0.18988583981990814},{"text":"Passed me back to data, but, yeah, I'm still here.","start":875.445,"end":877.845,"sentiment":"neutral","sentiment_score":0.13056136518716813},{"text":"Hey, Vina.","start":877.845,"end":878.505,"sentiment":"neutral","sentiment_score":0.12114383280277252},{"text":"Thanks, Bob.","start":879.52496,"end":880.425,"sentiment":"neutral","sentiment_score":0.3158551901578903},{"text":"Hello.","start":885.75,"end":886.25,"sentiment":"neutral","sentiment_score":0.11112767457962036}],"sentiment":"neutral","sentiment_score":0.1570888854124967,"num_words":17,"start":874.725,"end":886.25},{"sentences":[{"text":"Alright.","start":886.38995,"end":886.79,"sentiment":"neutral","sentiment_score":0.1166604980826378},{"text":"So I'm gonna send a message to Christie, just let her know to don't worry about it.","start":886.79,"end":891.82996,"sentiment":"neutral","sentiment_score":0.14751226893242667},{"text":"I'm gonna hop on Leshki, get him smashed out.","start":891.82996,"end":895.11,"sentiment":"neutral","sentiment_score":0.13133244299226338},{"text":"Morgan is working on Adams to get him done, and I've told him to not go fast, but, like, get it out as soon as you can for you and told him everything that's in there for you.","start":895.11,"end":904.215,"sentiment":"neutral","sentiment_score":0.021044615901222353},{"text":"He Joanne Adams.","start":904.995,"end":907.075,"sentiment":"neutral","sentiment_score":0.04645878945787748}],"sentiment":"neutral","sentiment_score":0.06978577690418153,"num_words":68,"start":886.38995,"end":907.075},{"sentences":[{"text":"So he's gonna work on the one for tomorrow.","start":907.075,"end":908.935,"sentiment":"neutral","sentiment_score":0.07782015928791629},{"text":"Correct.","start":909.955,"end":910.455,"sentiment":"positive","sentiment_score":0.4305323362350464},{"text":"And then he should hopefully have that one for you by sometime today.","start":910.59503,"end":914.135,"sentiment":"positive","sentiment_score":0.36632338624734145},{"text":"Good news with both of them okay.","start":915.15,"end":920.21,"sentiment":"neutral","sentiment_score":-0.04961342391158853},{"text":"Have any of them been done?","start":932.665,"end":934.125,"sentiment":"neutral","sentiment_score":-0.0041646808385849}],"sentiment":"neutral","sentiment_score":0.15335654829525286,"num_words":36,"start":907.075,"end":934.125},{"sentences":[{"text":"Okay.","start":936.905,"end":937.405,"sentiment":"neutral","sentiment_score":-0.01418053824454546},{"text":"Okay.","start":939.465,"end":939.965,"sentiment":"neutral","sentiment_score":-0.045501694083213806},{"text":"Yeah.","start":944.02,"end":944.52,"sentiment":"neutral","sentiment_score":-0.16843129694461825},{"text":"Yeah.","start":947.38,"end":947.88,"sentiment":"neutral","sentiment_score":-0.023899883031845093},{"text":"Yep.","start":947.94,"end":948.44,"sentiment":"neutral","sentiment_score":0.0483393520116806}],"sentiment":"neutral","sentiment_score":-0.040734812058508395,"num_words":5,"start":936.905,"end":948.44},{"sentences":[{"text":"Cool.","start":949.7,"end":950.2,"sentiment":"neutral","sentiment_score":0.10872533172369005},{"text":"Can you can you maybe again, when Larissa comes in, can you please just immediately grab her and say, hey.","start":950.26,"end":957.945,"sentiment":"neutral","sentiment_score":0.050956805050373075},{"text":"I need to chat to you and say and basically tell her what we are doing, what the current game plan is, but just be like, hey.","start":958.245,"end":966.105,"sentiment":"neutral","sentiment_score":-0.025706658898680297},{"text":"We've got, like, frigging this going on.","start":967.045,"end":968.805,"sentiment":"neutral","sentiment_score":-0.10699054492371422},{"text":"We need to have a chat about it.","start":968.805,"end":970.345,"sentiment":"neutral","sentiment_score":-0.02404612861573696}],"sentiment":"neutral","sentiment_score":-0.008055892078176377,"num_words":63,"start":949.7,"end":970.345},{"sentences":[{"text":"Yeah.","start":971.6,"end":971.92,"sentiment":"neutral","sentiment_score":-0.05965525656938553},{"text":"Because we're trying to flag her down with it, and she hasn't gotten me.","start":971.92,"end":974.72,"sentiment":"neutral","sentiment_score":-0.18095274908202036},{"text":"But yeah.","start":974.72,"end":975.2,"sentiment":"neutral","sentiment_score":-0.18624954670667648},{"text":"Because I can't let this keep happening.","start":975.2,"end":976.82,"sentiment":"negative","sentiment_score":-0.36210798791476656},{"text":"Oh, no.","start":987.985,"end":988.46497,"sentiment":"neutral","sentiment_score":-0.2284345030784607}],"sentiment":"neutral","sentiment_score":-0.22911991379581964,"num_words":26,"start":971.6,"end":988.46497},{"sentences":[{"text":"I I heard exactly average.","start":988.46497,"end":989.825,"sentiment":"neutral","sentiment_score":-0.25543960332870486},{"text":"It turns out there's a national Telstra average because I absolutely am.","start":989.825,"end":993.20496,"sentiment":"neutral","sentiment_score":-0.19093257188796997},{"text":"I I called up NAB and started screaming at them.","start":993.505,"end":996.305,"sentiment":"negative","sentiment_score":-0.3939608961343765},{"text":"They've been like, why did you do this?","start":996.305,"end":998.565,"sentiment":"negative","sentiment_score":-0.36746275797486305},{"text":"Yeah.","start":998.69,"end":999.01,"sentiment":"neutral","sentiment_score":-0.25189343094825745}],"sentiment":"neutral","sentiment_score":-0.2972109259830581,"num_words":36,"start":988.46497,"end":999.01},{"sentences":[{"text":"Like, why are you not letting me pay my bills?","start":999.01,"end":1001.35,"sentiment":"negative","sentiment_score":-0.46526547968387605},{"text":"Well, I actually sent that to Perrisa.","start":1009.32996,"end":1010.93,"sentiment":"negative","sentiment_score":-0.3432573974132538},{"text":"And I'm like, hey, buckle with Telstra.","start":1010.93,"end":1012.05,"sentiment":"neutral","sentiment_score":-0.20647297373839787},{"text":"I ordered you next week.","start":1012.05,"end":1013.08997,"sentiment":"neutral","sentiment_score":-0.14796527475118637},{"text":"So a lot of clients may not answer.","start":1013.08997,"end":1014.585,"sentiment":"neutral","sentiment_score":-0.3153589330613613}],"sentiment":"neutral","sentiment_score":-0.31793149278776067,"num_words":37,"start":999.01,"end":1014.585},{"sentences":[{"text":"Yeah.","start":1016.34503,"end":1016.84503,"sentiment":"neutral","sentiment_score":-0.04648612439632416},{"text":"Alright.","start":1017.54504,"end":1018.04504,"sentiment":"neutral","sentiment_score":0.033578865230083466},{"text":"I'm going to let you go.","start":1018.10504,"end":1019.705,"sentiment":"neutral","sentiment_score":0.08850478132565816},{"text":"I'm going to try and pull it out, Joshua, for you so you can at least have a read for him.","start":1019.705,"end":1024.925,"sentiment":"neutral","sentiment_score":0.0583297172117801},{"text":"Again, most of it's pretty good and done.","start":1025.465,"end":1027.225,"sentiment":"positive","sentiment_score":0.673491895198822}],"sentiment":"neutral","sentiment_score":0.1927292068060991,"num_words":37,"start":1016.34503,"end":1027.225},{"sentences":[{"text":"I just need to make sure I've got all this stuff.","start":1027.225,"end":1030.5,"sentiment":"neutral","sentiment_score":0.2556503103537993},{"text":"Let's just track this here.","start":1030.5,"end":1032.04,"sentiment":"neutral","sentiment_score":0.12219326347112655},{"text":"Track that out.","start":1032.26,"end":1033.16,"sentiment":"neutral","sentiment_score":0.06816274424393971},{"text":"This is quote saved in the file.","start":1034.26,"end":1035.78,"sentiment":"neutral","sentiment_score":0.03164108736174447},{"text":"Do you know if it's quote saved?","start":1035.78,"end":1037.16,"sentiment":"neutral","sentiment_score":0.004182884569412896}],"sentiment":"neutral","sentiment_score":0.11752653840901048,"num_words":33,"start":1027.225,"end":1037.16},{"sentences":[{"text":"Joshua Leshki?","start":1039.2201,"end":1040.28,"sentiment":"neutral","sentiment_score":-0.0157850063405931},{"text":"Uh-huh.","start":1051.8151,"end":1052.3151,"sentiment":"neutral","sentiment_score":-0.16271530091762543},{"text":"Okay.","start":1057.175,"end":1057.675,"sentiment":"neutral","sentiment_score":0.011620014905929564},{"text":"I'm gonna yeah.","start":1059.98,"end":1062.7,"sentiment":"neutral","sentiment_score":0.005826530357201894},{"text":"I could see that.","start":1062.7,"end":1063.4199,"sentiment":"neutral","sentiment_score":-0.01637106528505683}],"sentiment":"neutral","sentiment_score":-0.0209699971601367,"num_words":11,"start":1039.2201,"end":1063.4199},{"sentences":[{"text":"I just wanna make sure.","start":1063.4199,"end":1064.64,"sentiment":"neutral","sentiment_score":-0.05094749927520752},{"text":"I'm just gonna pop this in.","start":1065.26,"end":1066.7999,"sentiment":"neutral","sentiment_score":-0.06121369202931722},{"text":"That's not you.","start":1067.26,"end":1068.0599,"sentiment":"neutral","sentiment_score":-0.21007929742336273},{"text":"That's true.","start":1068.0599,"end":1069.28,"sentiment":"neutral","sentiment_score":0.002279201988130808},{"text":"Dana.","start":1069.82,"end":1070.32,"sentiment":"neutral","sentiment_score":0.02706483006477356}],"sentiment":"neutral","sentiment_score":-0.07180201804594082,"num_words":17,"start":1063.4199,"end":1070.32},{"sentences":[{"text":"Alright.","start":1071.535,"end":1072.015,"sentiment":"neutral","sentiment_score":0.06036999076604843},{"text":"So this one here, just so I don't have to go back and be like, hey.","start":1072.015,"end":1077.855,"sentiment":"neutral","sentiment_score":-0.0004993546172045171},{"text":"You could go, oh, this is wrong.","start":1077.855,"end":1079.3151,"sentiment":"neutral","sentiment_score":-0.04564682128173964},{"text":"Is this the one you're talking about?","start":1080.8151,"end":1082.595,"sentiment":"neutral","sentiment_score":0.001556248711754701},{"text":"So it should have I see that.","start":1083.45,"end":1085.85,"sentiment":"neutral","sentiment_score":0.06534350078020777}],"sentiment":"neutral","sentiment_score":0.005293442483219367,"num_words":38,"start":1071.535,"end":1085.85},{"sentences":[{"text":"Thanks, sweetie.","start":1085.85,"end":1086.59,"sentiment":"positive","sentiment_score":0.4807855486869812},{"text":"Jess aggressively put Anasol next to my desk.","start":1087.61,"end":1090.19,"sentiment":"neutral","sentiment_score":-0.08604907523840666},{"text":"So it's got trauma link to life.","start":1093.13,"end":1094.8899,"sentiment":"neutral","sentiment_score":-0.1127382538148335},{"text":"IP is at 219 oh, no.","start":1094.8899,"end":1097.9299,"sentiment":"neutral","sentiment_score":-0.017320201111336548},{"text":"7875.","start":1097.9299,"end":1099.215,"sentiment":"neutral","sentiment_score":-0.007999381050467491}],"sentiment":"neutral","sentiment_score":-0.02616291120648384,"num_words":24,"start":1085.85,"end":1099.215},{"sentences":[{"text":"That looks correct.","start":1102.4149,"end":1103.635,"sentiment":"neutral","sentiment_score":0.012231340010960897},{"text":"Thirty days, age 60 five.","start":1104.015,"end":1105.7949,"sentiment":"neutral","sentiment_score":-0.021335576474666596},{"text":"Yeah.","start":1113.1,"end":1113.6,"sentiment":"neutral","sentiment_score":0.0004865182563662529},{"text":"Yeah.","start":1124.46,"end":1124.94,"sentiment":"neutral","sentiment_score":-0.04557591676712036},{"text":"Six two one six.","start":1124.94,"end":1126.955,"sentiment":"neutral","sentiment_score":-0.1772316563874483}],"sentiment":"neutral","sentiment_score":-0.058857134742928405,"num_words":14,"start":1102.4149,"end":1126.955},{"sentences":[{"text":"One thing I just noticed, is his IP supposed to be changing to age 65?","start":1135.335,"end":1143.21,"sentiment":"neutral","sentiment_score":-0.057353590180476505},{"text":"Because of the COC at five years.","start":1146.47,"end":1148.73,"sentiment":"neutral","sentiment_score":-0.0984601548739842},{"text":"Alright.","start":1153.5651,"end":1153.885,"sentiment":"neutral","sentiment_score":0.09254678338766098},{"text":"Cool.","start":1153.885,"end":1154.2051,"sentiment":"neutral","sentiment_score":0.16267380118370056},{"text":"It's just increasing it to the amount?","start":1154.2051,"end":1155.905,"sentiment":"neutral","sentiment_score":0.03998028899409941}],"sentiment":"neutral","sentiment_score":-0.03272394610628966,"num_words":31,"start":1135.335,"end":1155.905},{"sentences":[{"text":"Yep.","start":1162.765,"end":1163.005,"sentiment":"neutral","sentiment_score":0.10268254578113556},{"text":"Cool.","start":1163.005,"end":1163.505,"sentiment":"neutral","sentiment_score":0.20801576972007751},{"text":"I'm just gonna keep you on the phone real quick if that's alright, and I'm gonna update it right now.","start":1163.885,"end":1167.9,"sentiment":"neutral","sentiment_score":-0.025286455592140555},{"text":"Is that what I had?","start":1188.395,"end":1189.535,"sentiment":"neutral","sentiment_score":-0.032770322635769844},{"text":"Let me just have quick look.","start":1191.915,"end":1193.295,"sentiment":"neutral","sentiment_score":-0.020472918171435595}],"sentiment":"neutral","sentiment_score":-0.014597573289365479,"num_words":33,"start":1162.765,"end":1193.295},{"sentences":[{"text":"Oh, yeah.","start":1199.17,"end":1199.5701,"sentiment":"neutral","sentiment_score":-0.034999553114175797},{"text":"Oh, I hate when they have five and the other one is thirty.","start":1199.5701,"end":1202.29,"sentiment":"neutral","sentiment_score":-0.16546881943941116},{"text":"Yep.","start":1202.29,"end":1202.53,"sentiment":"neutral","sentiment_score":0.03897842392325401},{"text":"That's cool.","start":1202.53,"end":1203.27,"sentiment":"neutral","sentiment_score":0.17422977089881897},{"text":"Alright.","start":1212.175,"end":1212.415,"sentiment":"neutral","sentiment_score":-0.00045091286301612854}],"sentiment":"neutral","sentiment_score":-0.09653193189909584,"num_words":19,"start":1199.17,"end":1212.415},{"sentences":[{"text":"So sorry.","start":1212.415,"end":1213.455,"sentiment":"neutral","sentiment_score":-0.04825189523398876},{"text":"What checking cover were you saying?","start":1213.455,"end":1214.495,"sentiment":"neutral","sentiment_score":-0.05482949254413446},{"text":"A 185?","start":1214.495,"end":1215.635,"sentiment":"neutral","sentiment_score":-0.013971757609397173},{"text":"So his IP should technically be seven one one six.","start":1230.3401,"end":1233.62,"sentiment":"neutral","sentiment_score":-0.004225066583603621},{"text":"Is that right?","start":1233.62,"end":1234.52,"sentiment":"neutral","sentiment_score":0.007905303500592709}],"sentiment":"neutral","sentiment_score":-0.020519957229818985,"num_words":23,"start":1212.415,"end":1234.52},{"sentences":[{"text":"So Yeah.","start":1235.7001,"end":1252.3151,"sentiment":"neutral","sentiment_score":0.06287058163434267},{"text":"Perfect.","start":1252.3151,"end":1252.795,"sentiment":"neutral","sentiment_score":0.3171658515930176},{"text":"Alright.","start":1252.795,"end":1253.115,"sentiment":"neutral","sentiment_score":0.24906079471111295},{"text":"Cool.","start":1253.115,"end":1253.3551,"sentiment":"neutral","sentiment_score":0.32383012771606445},{"text":"Let me just go in and update that.","start":1253.3551,"end":1255.375,"sentiment":"neutral","sentiment_score":0.18602758087217808}],"sentiment":"neutral","sentiment_score":0.19261681417433116,"num_words":13,"start":1235.7001,"end":1255.375},{"sentences":[{"text":"Because, again, I wanna just have this all done just so it's all good.","start":1257.14,"end":1260.52,"sentiment":"neutral","sentiment_score":0.2624487280845642},{"text":"His occupation's still the exact same.","start":1261.78,"end":1263.46,"sentiment":"neutral","sentiment_score":0.06637164702018102},{"text":"Right?","start":1263.46,"end":1263.96,"sentiment":"neutral","sentiment_score":0.05748474597930908},{"text":"Cool.","start":1267.54,"end":1267.875,"sentiment":"neutral","sentiment_score":0.274372935295105},{"text":"So you want me to change the annual income including super us including super.","start":1268.115,"end":1272.195,"sentiment":"neutral","sentiment_score":0.10321101413241454}],"sentiment":"neutral","sentiment_score":0.16248122095647785,"num_words":36,"start":1257.14,"end":1272.195},{"sentences":[{"text":"Hang on.","start":1272.195,"end":1272.515,"sentiment":"neutral","sentiment_score":0.05854682810604572},{"text":"Alright.","start":1272.515,"end":1272.595,"sentiment":"neutral","sentiment_score":0.15419451892375946},{"text":"Cool.","start":1272.595,"end":1273.095,"sentiment":"neutral","sentiment_score":0.28333210945129395},{"text":"Yep.","start":1280.115,"end":1280.615,"sentiment":"neutral","sentiment_score":0.0461871474981308},{"text":"Alright.","start":1280.675,"end":1281.175,"sentiment":"neutral","sentiment_score":0.08244245499372482}],"sentiment":"neutral","sentiment_score":0.11387498117983341,"num_words":6,"start":1272.195,"end":1281.175},{"sentences":[{"text":"Cool.","start":1281.235,"end":1281.735,"sentiment":"neutral","sentiment_score":0.16511067748069763},{"text":"Hang on.","start":1283.05,"end":1284.43,"sentiment":"neutral","sentiment_score":0.059373851865530014},{"text":"Court two.","start":1284.5701,"end":1285.47,"sentiment":"neutral","sentiment_score":0.00785627355799079},{"text":"It's not gonna be too high.","start":1291.2101,"end":1292.5701,"sentiment":"negative","sentiment_score":-0.4650210489829381},{"text":"We're getting your shit out.","start":1292.5701,"end":1293.9501,"sentiment":"negative","sentiment_score":-0.6377149820327759}],"sentiment":"negative","sentiment_score":-0.35494564223336056,"num_words":16,"start":1281.235,"end":1293.9501},{"sentences":[{"text":"I'm not if I can reschedule with shit.","start":1294.3301,"end":1296.91,"sentiment":"neutral","sentiment_score":-0.32872872799634933},{"text":"Alright.","start":1297.77,"end":1298.27,"sentiment":"neutral","sentiment_score":-0.05821819230914116},{"text":"So income protection.","start":1298.7649,"end":1300.125,"sentiment":"neutral","sentiment_score":-0.05277462427814802},{"text":"So which yeah.","start":1300.125,"end":1307.345,"sentiment":"neutral","sentiment_score":-0.15148076911767325},{"text":"So sorry.","start":1308.0449,"end":1308.605,"sentiment":"neutral","sentiment_score":-0.1569405049085617}],"sentiment":"neutral","sentiment_score":-0.21262912978144252,"num_words":17,"start":1294.3301,"end":1308.605},{"sentences":[{"text":"Hang on.","start":1308.605,"end":1308.9249,"sentiment":"neutral","sentiment_score":-0.11472529172897339},{"text":"Just real quick.","start":1308.9249,"end":1309.565,"sentiment":"neutral","sentiment_score":-0.08495735625425975},{"text":"So with his IP now, it's gonna be seven one one six, and we've got the increasing claims options.","start":1309.565,"end":1316.77,"sentiment":"neutral","sentiment_score":-0.054501616052891076},{"text":"Yeah?","start":1316.77,"end":1317.01,"sentiment":"neutral","sentiment_score":-0.05211715400218963},{"text":"There's nothing else?","start":1317.01,"end":1318.07,"sentiment":"neutral","sentiment_score":-0.06557424118121465}],"sentiment":"neutral","sentiment_score":-0.06316761552755322,"num_words":28,"start":1308.605,"end":1318.07},{"sentences":[{"text":"Cool.","start":1319.73,"end":1320.23,"sentiment":"neutral","sentiment_score":-0.07446342706680298},{"text":"Yep.","start":1329.4751,"end":1329.795,"sentiment":"neutral","sentiment_score":-0.03015388920903206},{"text":"And then we're adding in, yeah, and we're adding in a life and teeth a life and trauma benefit on the site.","start":1329.795,"end":1335.155,"sentiment":"neutral","sentiment_score":-0.053438935936851936},{"text":"Correct?","start":1335.155,"end":1335.655,"sentiment":"neutral","sentiment_score":-0.02209209650754929},{"text":"Yep.","start":1348.36,"end":1348.76,"sentiment":"neutral","sentiment_score":0.04342550039291382}],"sentiment":"neutral","sentiment_score":-0.048420788576969735,"num_words":26,"start":1319.73,"end":1348.76},{"sentences":[{"text":"Alright.","start":1348.76,"end":1349.26,"sentiment":"neutral","sentiment_score":0.1048961505293846},{"text":"Cool.","start":1349.32,"end":1349.82,"sentiment":"neutral","sentiment_score":0.14541247487068176},{"text":"Yeah.","start":1350.44,"end":1350.6,"sentiment":"neutral","sentiment_score":0.10980628430843352},{"text":"I'm on.","start":1350.6,"end":1351.0,"sentiment":"neutral","sentiment_score":0.09443672373890877},{"text":"Download for me.","start":1351.0,"end":1352.0599,"sentiment":"neutral","sentiment_score":0.06705877681573232}],"sentiment":"neutral","sentiment_score":0.0937705859541893,"num_words":8,"start":1348.76,"end":1352.0599},{"sentences":[{"text":"Alright.","start":1353.6399,"end":1354.1399,"sentiment":"neutral","sentiment_score":0.07521949708461761},{"text":"Gamma.","start":1356.855,"end":1357.355,"sentiment":"neutral","sentiment_score":0.0922166109085083},{"text":"Yeah.","start":1360.215,"end":1360.715,"sentiment":"neutral","sentiment_score":0.09170523285865784},{"text":"Yummy.","start":1365.735,"end":1366.235,"sentiment":"neutral","sentiment_score":0.1988680064678192},{"text":"Yummy.","start":1367.895,"end":1368.375,"sentiment":"neutral","sentiment_score":0.18990558385849}],"sentiment":"neutral","sentiment_score":0.1295829862356186,"num_words":5,"start":1353.6399,"end":1368.375},{"sentences":[{"text":"Yummy.","start":1368.375,"end":1368.535,"sentiment":"neutral","sentiment_score":0.1838882714509964},{"text":"Yummy.","start":1368.535,"end":1369.035,"sentiment":"neutral","sentiment_score":0.1935908794403076},{"text":"Yummy.","start":1369.495,"end":1369.655,"sentiment":"neutral","sentiment_score":0.1955292522907257},{"text":"Alright.","start":1369.655,"end":1370.135,"sentiment":"neutral","sentiment_score":0.1569645255804062},{"text":"Cool.","start":1370.135,"end":1370.375,"sentiment":"neutral","sentiment_score":0.21647998690605164}],"sentiment":"neutral","sentiment_score":0.1892905831336975,"num_words":5,"start":1368.375,"end":1370.375},{"sentences":[{"text":"Here we are.","start":1370.375,"end":1371.355,"sentiment":"neutral","sentiment_score":0.16589840253194174},{"text":"Yep.","start":1372.36,"end":1372.6799,"sentiment":"neutral","sentiment_score":0.12293842434883118},{"text":"Sweet.","start":1372.6799,"end":1372.9199,"sentiment":"neutral","sentiment_score":0.07015123218297958},{"text":"Got that in there.","start":1372.9199,"end":1373.88,"sentiment":"neutral","sentiment_score":-0.03673466993495822},{"text":"Here you go.","start":1373.88,"end":1374.76,"sentiment":"neutral","sentiment_score":0.001998419718195995}],"sentiment":"neutral","sentiment_score":0.04582012029519925,"num_words":12,"start":1370.375,"end":1374.76},{"sentences":[{"text":"Here's the squad.","start":1374.76,"end":1375.74,"sentiment":"neutral","sentiment_score":0.01140014020105203},{"text":"Alright.","start":1376.2,"end":1376.52,"sentiment":"neutral","sentiment_score":-0.00211937865242362},{"text":"Cool.","start":1376.52,"end":1377.0,"sentiment":"neutral","sentiment_score":-0.012520503252744676},{"text":"So let me just click off you fuck it.","start":1377.0,"end":1379.74,"sentiment":"neutral","sentiment_score":-0.30537956290774876},{"text":"There we go.","start":1380.36,"end":1381.26,"sentiment":"neutral","sentiment_score":-0.13689330220222473}],"sentiment":"neutral","sentiment_score":-0.18467855494578972,"num_words":17,"start":1374.76,"end":1381.26},{"sentences":[{"text":"So I have this.","start":1381.32,"end":1383.1799,"sentiment":"neutral","sentiment_score":-0.03881801292300224},{"text":"Can you just open this and make sure that's it?","start":1383.7999,"end":1385.88,"sentiment":"neutral","sentiment_score":-0.022528581880033018},{"text":"Thank you, sweetheart.","start":1385.88,"end":1386.7,"sentiment":"neutral","sentiment_score":0.27172037462393445},{"text":"Uh-huh.","start":1387.305,"end":1387.805,"sentiment":"neutral","sentiment_score":-0.020690644159913063},{"text":"There you go.","start":1390.745,"end":1391.645,"sentiment":"neutral","sentiment_score":-0.026037701405584812}],"sentiment":"neutral","sentiment_score":0.015990452619180792,"num_words":21,"start":1381.32,"end":1391.645},{"sentences":[{"text":"Alright.","start":1424.195,"end":1424.695,"sentiment":"neutral","sentiment_score":0.03337245434522629},{"text":"So that quote I just said, you know, that should now be the correct IP.","start":1424.835,"end":1428.455,"sentiment":"neutral","sentiment_score":0.03946998529136181},{"text":"Because you're gonna have a 135 k of life and trauma, life and TPDs, length, it's remaining the exact same, and then IP is just increasing to 7116.","start":1434.0701,"end":1443.93,"sentiment":"neutral","sentiment_score":0.007385932773883853},{"text":"That one has the super onto it.","start":1450.7649,"end":1452.945,"sentiment":"neutral","sentiment_score":-0.015253226405807905},{"text":"See how it says including super.","start":1455.085,"end":1456.705,"sentiment":"neutral","sentiment_score":-0.051142088448007904}],"sentiment":"neutral","sentiment_score":0.0073439164185210275,"num_words":57,"start":1424.195,"end":1456.705},{"sentences":[{"text":"Clearly, that's the dump thing where it adds in.","start":1458.98,"end":1460.82,"sentiment":"neutral","sentiment_score":-0.1873485760556327},{"text":"That's why it's done it weirdly.","start":1460.82,"end":1462.2799,"sentiment":"neutral","sentiment_score":-0.19603662192821503},{"text":"So I think it had, like, the s g and all that.","start":1462.4199,"end":1464.58,"sentiment":"neutral","sentiment_score":-0.05927113723009825},{"text":"Yeah.","start":1464.58,"end":1465.08,"sentiment":"neutral","sentiment_score":-0.014228233136236668},{"text":"Yeah.","start":1467.2999,"end":1467.7999,"sentiment":"neutral","sentiment_score":0.04735740274190903}],"sentiment":"neutral","sentiment_score":-0.12208556528363762,"num_words":29,"start":1458.98,"end":1467.7999},{"sentences":[{"text":"Alright.","start":1468.34,"end":1468.74,"sentiment":"neutral","sentiment_score":0.13371244072914124},{"text":"Cool.","start":1468.74,"end":1469.24,"sentiment":"neutral","sentiment_score":0.18771371245384216},{"text":"Alright.","start":1473.005,"end":1473.4049,"sentiment":"neutral","sentiment_score":0.15450650453567505},{"text":"Insurance recommendation.","start":1473.4049,"end":1474.465,"sentiment":"neutral","sentiment_score":0.11737213283777237},{"text":"Yep.","start":1487.92,"end":1488.4,"sentiment":"neutral","sentiment_score":0.07001812011003494}],"sentiment":"neutral","sentiment_score":0.1301158405840397,"num_words":6,"start":1468.34,"end":1488.4},{"sentences":[{"text":"Alright.","start":1488.4,"end":1488.9,"sentiment":"neutral","sentiment_score":0.05670016258955002},{"text":"Cool.","start":1488.96,"end":1489.46,"sentiment":"neutral","sentiment_score":0.022082801908254623},{"text":"Oh, it's also not the correct one.","start":1490.64,"end":1492.26,"sentiment":"neutral","sentiment_score":-0.23209170997142792},{"text":"Alright.","start":1492.48,"end":1492.88,"sentiment":"neutral","sentiment_score":-0.0001832097768783569},{"text":"Cool.","start":1492.88,"end":1493.38,"sentiment":"neutral","sentiment_score":0.11187180876731873}],"sentiment":"neutral","sentiment_score":-0.13037912784652275,"num_words":11,"start":1488.4,"end":1493.38},{"sentences":[{"text":"Sweet.","start":1493.6,"end":1494.1,"sentiment":"neutral","sentiment_score":0.16635578870773315},{"text":"I will blitz this out.","start":1494.16,"end":1495.36,"sentiment":"neutral","sentiment_score":0.24531011283397675},{"text":"That's all good.","start":1495.36,"end":1496.0,"sentiment":"positive","sentiment_score":0.4435020089149475},{"text":"I just wanted to make sure we had that.","start":1496.0,"end":1497.9401,"sentiment":"neutral","sentiment_score":0.16766104847192764},{"text":"Super linked insurances.","start":1498.56,"end":1499.78,"sentiment":"neutral","sentiment_score":0.0715659794708093}],"sentiment":"neutral","sentiment_score":0.211764750203916,"num_words":21,"start":1493.6,"end":1499.78},{"sentences":[{"text":"Cool.","start":1500.08,"end":1500.465,"sentiment":"neutral","sentiment_score":0.17783725261688232},{"text":"Yeah.","start":1500.865,"end":1500.945,"sentiment":"neutral","sentiment_score":0.10786764323711397},{"text":"I will blitz this out from what Christie had.","start":1500.945,"end":1504.485,"sentiment":"neutral","sentiment_score":0.09612459854947196},{"text":"I will send her a message with you as well just saying, hey.","start":1504.865,"end":1507.605,"sentiment":"neutral","sentiment_score":0.03779502084048895},{"text":"Dana wants me to hop on this.","start":1507.745,"end":1509.105,"sentiment":"neutral","sentiment_score":0.006803893085036959}],"sentiment":"neutral","sentiment_score":0.05450931630067287,"num_words":31,"start":1500.08,"end":1509.105},{"sentences":[{"text":"I'm currently on it just so she doesn't think I'm just stealing stuff.","start":1509.105,"end":1511.845,"sentiment":"neutral","sentiment_score":-0.12633046507835388},{"text":"Cool.","start":1513.745,"end":1514.245,"sentiment":"neutral","sentiment_score":0.2142411172389984},{"text":"Sweet.","start":1514.3049,"end":1514.73,"sentiment":"neutral","sentiment_score":0.07551641017198563},{"text":"That's all I needed, Dana.","start":1514.8099,"end":1516.11,"sentiment":"positive","sentiment_score":0.334099268913269},{"text":"I will call you if I have an issue, or I'll message you to say, hey.","start":1516.41,"end":1519.61,"sentiment":"neutral","sentiment_score":0.10301321465522051}],"sentiment":"neutral","sentiment_score":0.054615812790062696,"num_words":36,"start":1509.105,"end":1519.61},{"sentences":[{"text":"Please help.","start":1519.61,"end":1520.4299,"sentiment":"neutral","sentiment_score":0.16652163118124008},{"text":"Cool.","start":1522.41,"end":1522.91,"sentiment":"positive","sentiment_score":0.6007002592086792},{"text":"Can we go to him?","start":1524.01,"end":1525.23,"sentiment":"neutral","sentiment_score":0.26099962890148165},{"text":"Woah.","start":1527.61,"end":1528.11,"sentiment":"neutral","sentiment_score":0.28655534982681274},{"text":"Alright.","start":1528.25,"end":1528.57,"sentiment":"neutral","sentiment_score":0.23515640199184415}],"sentiment":"neutral","sentiment_score":0.27604534178972245,"num_words":10,"start":1519.61,"end":1528.57},{"sentences":[{"text":"Thanks, Val.","start":1528.57,"end":1529.47,"sentiment":"positive","sentiment_score":0.4617363214492798},{"text":"Alright.","start":1530.245,"end":1530.405,"sentiment":"neutral","sentiment_score":0.14106987416744232},{"text":"Yeah.","start":1530.405,"end":1530.645,"sentiment":"neutral","sentiment_score":0.1159571260213852},{"text":"Could you just quickly jump on her and just let her know what's happened?","start":1530.645,"end":1533.2251,"sentiment":"neutral","sentiment_score":0.09645952177899224},{"text":"Yeah.","start":1535.285,"end":1535.765,"sentiment":"positive","sentiment_score":0.350214421749115}],"sentiment":"neutral","sentiment_score":0.15163933524959966,"num_words":19,"start":1528.57,"end":1535.765},{"sentences":[{"text":"Thanks, pal.","start":1535.765,"end":1536.245,"sentiment":"positive","sentiment_score":0.6747264266014099},{"text":"Have a good one.","start":1536.245,"end":1536.9651,"sentiment":"positive","sentiment_score":0.664812296628952},{"text":"Bye.","start":1536.9651,"end":1537.4651,"sentiment":"neutral","sentiment_score":0.3065534830093384},{"text":"Bye.","start":1539.365,"end":1539.865,"sentiment":"neutral","sentiment_score":0.10015439987182616}],"sentiment":"positive","sentiment_score":0.5519262403249741,"num_words":8,"start":1535.765,"end":1539.865}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Is your son still on the porch, or was it okay?\n\nChannel 1: Oh, no. It's just bad. Someone randomly was, like, yelling at me. It was just a bunch of kids because it's school holidays, but it just was\n\nChannel 0: Yeah.\n\nChannel 1: really loud. So I was like, what the fuck?\n\nChannel 0: Oh, you should've seen them on the tram yesterday going to our thing. It was like these kids are all mocking around. These boys are going, sit on my lap, buddy. I wanna slap you. And I'm just like, oh my god.\n\nYou guys understand\n\nChannel 1: Fuck it.\n\nChannel 0: how\n\nChannel 1: It is.\n\nChannel 0: it sounds.\n\nChannel 1: Oh, yeah. You woulda catch the transit jet lag, wouldn't you?\n\nChannel 0: It did. Yeah.\n\nChannel 1: How was it?\n\nChannel 0: It was absolutely amazing. In all honesty, it was incredible.\n\nChannel 1: Oh, that's good.\n\nChannel 0: Yeah. It\n\nChannel 1: GenLab\n\nChannel 0: was\n\nChannel 1: GenLab's\n\nChannel 0: absolutely\n\nChannel 1: actually\n\nChannel 0: incredible.\n\nChannel 1: one of the products that you really like. It's really good.\n\nChannel 0: Yeah. Well, they linked everything back to, like, the CGT changes, the negative gearing changes,\n\nChannel 1: Oh, that's cool.\n\nChannel 0: the the limited recourse, borrowing arrangement changes. Like, they linked it all back to all of those changes, which was really freaking amazing.\n\nChannel 1: Yeah. Fantastic. No.\n\nChannel 0: Yeah.\n\nChannel 1: That's really good. Also, thank\n\nChannel 0: Yeah.\n\nChannel 1: you for your email for the encompass and child thing with the pregnancy.\n\nChannel 0: Oh, isn't that really cool?\n\nChannel 1: I feel like they've mentioned like, they touched on it, like, once, and I think it was, like, a future thing coming, so it's good to know it's actually there.\n\nChannel 0: Yeah. No. Definitely.\n\nChannel 1: Mhmm.\n\nChannel 0: But yeah. No. I'm so sorry. I know you guys are crazy busy. So Christie sent\n\nChannel 1: No.\n\nChannel 0: me a Teams with that\n\nChannel 1: Dot.\n\nChannel 0: with the one for Josh, and it's not done. And I don't know I don't know what this means. Can I screenshot this message to you?\n\nChannel 1: Yeah. Sure. So before we go any further than that, I'm gonna probably\n\nChannel 0: Sure.\n\nChannel 1: yell at Larissa today because I've asked\n\nChannel 0: You\n\nChannel 1: her,\n\nChannel 0: yell\n\nChannel 1: like,\n\nChannel 0: at\n\nChannel 1: twice\n\nChannel 0: Larissa. Yeah.\n\nChannel 1: yeah. So I've asked her twice to have a chat about, like, Christie and the workload stuff,\n\nChannel 0: Yeah.\n\nChannel 1: and she's just kinda been, like obviously, I was on leave for a couple of days, but,\n\nChannel 0: Yeah.\n\nChannel 1: like,\n\nChannel 0: Oh,\n\nChannel 1: it\n\nChannel 0: thank you.\n\nChannel 1: kinda\n\nChannel 0: Happy\n\nChannel 1: just don't\n\nChannel 0: birthday.\n\nChannel 1: got anywhere.\n\nChannel 0: Happy\n\nChannel 1: What was\n\nChannel 0: birthday\n\nChannel 1: that?\n\nChannel 0: for the other day. Happy freaking birthday.\n\nChannel 1: Thank you. I did the mistake where I took a holiday, and I got sick because I, like, had a holiday.\n\nChannel 0: Oh, but that tends to happen to you, doesn't\n\nChannel 1: Always the way. But it was actually nice because\n\nChannel 0: it?\n\nChannel 1: I just stayed in bed for, like, three days, so it's actually quite good.\n\nChannel 0: Oh, you know what? That is my that is my perfect birthday. Just just\n\nChannel 1: What's\n\nChannel 0: stay\n\nChannel 1: that\n\nChannel 0: in\n\nChannel 1: today\n\nChannel 0: bed.\n\nChannel 1: at\n\nChannel 0: Don't\n\nChannel 1: work, babe?\n\nChannel 0: get up. Just\n\nChannel 1: I'll be on after midday to do some overtime. Sure.\n\nChannel 0: rest.\n\nChannel 1: Alright. Oh my god.\n\nChannel 0: Who are you\n\nChannel 1: So\n\nChannel 0: who\n\nChannel 1: I\n\nChannel 0: are you\n\nChannel 1: actually\n\nChannel 0: talking to?\n\nChannel 1: I'm reading your message. Yeah. It's a Scottie's done for whatever reason. I've sent you an power and email that was up to date SOA workbook for this. Everything outstanding is all copy paste wording.\n\nIt'll be on just after midday. So I have a random question, and I know, obviously,\n\nChannel 0: Yes.\n\nChannel 1: you weren't here yesterday.\n\nChannel 0: Well, I was\n\nChannel 1: What\n\nChannel 0: the most of the day.\n\nChannel 1: oh, yeah. But, like yeah. Like so what's happened? Because I'm looking at your calendar with no one else's. And\n\nChannel 0: Yes.\n\nChannel 1: so the past two days, you technically didn't have an SOA too. Right? Like, '6\n\nChannel 0: And\n\nChannel 1: of the seventh,\n\nChannel 0: yes.\n\nChannel 1: you had nothing?\n\nChannel 0: Yeah. And that was Sammy's question. She said, have we overbooked the SOAs for this week? And I said, no. Because if we go back a few months, you were doing three, four SOAs in one day, and we were just pumping them out.\n\nSo Christie have Michael Power basically all of technically, all of Friday, Monday, Tuesday,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Uh-huh. And that was last week, or was that this week?\n\nChannel 0: Thursday. That's from last week. Because I have had all my plans were basically up to date from, like, Wednesday onwards.\n\nChannel 1: Mhmm.\n\nChannel 0: So she had Thursday, Friday, Monday, Tuesday, and all of yesterday do Michael Power and Joshua Lisky. Michael Power got done yesterday about four ish.\n\nChannel 1: Uh-huh.\n\nChannel 0: And Michael Joshua Lisky, she started when I was leaving yesterday afternoon, and he's just meant to be an investment switch in the increase in his income protection policy. And then Joanne Adams is tomorrow at 9AM, and I don't think she's done it all.\n\nChannel 1: Okay.\n\nChannel 0: And I don't\n\nChannel 1: Because\n\nChannel 0: think\n\nChannel 1: I'm\n\nChannel 0: I'm\n\nChannel 1: having\n\nChannel 0: gonna\n\nChannel 1: a\n\nChannel 0: have that plan.\n\nChannel 1: yeah. I'm having a look, and I'm just like, because last week, you had hang on. You had Michael Power originally booked for the thirtieth.\n\nChannel 0: And he wasn't done. Yeah.\n\nChannel 1: Yeah. And then Brenda Kelly.\n\nChannel 0: And she\n\nChannel 1: Mariano\n\nChannel 0: was already\n\nChannel 1: Mariano.\n\nChannel 0: yeah. Brenda Kelly was already done and presented. Mariana Mariana was done on time. That was fine.\n\nChannel 1: Uh-huh.\n\nChannel 0: Michael\n\nChannel 1: Yep.\n\nChannel 0: Power, we originally was doing investment switch for him, but then we decided to relook at his TTR. And I had to\n\nChannel 1: And\n\nChannel 0: speak\n\nChannel 1: then\n\nChannel 0: to\n\nChannel 1: there\n\nChannel 0: him\n\nChannel 1: was\n\nChannel 0: last\n\nChannel 1: somebody\n\nChannel 0: week\n\nChannel 1: with\n\nChannel 0: because\n\nChannel 1: the s\n\nChannel 0: his\n\nChannel 1: g because you changed the SOA to basically be a touch base because his income had changed. Right?\n\nChannel 0: Yeah. Because his income, he told us, is on a 120,000, but his SDC in inside the Netwealth account, he actually received 19,000 SDC last year. So we were like, no. We\n\nChannel 1: It's\n\nChannel 0: need to\n\nChannel 1: not\n\nChannel 0: reconfirm\n\nChannel 1: that.\n\nChannel 0: that. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: And, like, he's fine. He's done. He's ready for 10:30. It's just Joshua Lisky for this afternoon. I opened that.\n\nI was like, oh, fuck. That's not done.\n\nChannel 1: Yep.\n\nChannel 0: And then I don't\n\nChannel 1: Okay.\n\nChannel 0: know what's happening with Joanne Adams tomorrow at 9AM. And I think it's probably pushing it too much for me to then jump in tomorrow morning, review her, have any changes made that need to be made. I also don't even know if I have a p p you know, her for her. Let me\n\nChannel 1: Let's\n\nChannel 0: have a look.\n\nChannel 1: have a look. Adams research.\n\nChannel 0: I know she's from last year.\n\nChannel 1: You have a client meeting note that was last touched in the twenty first of the fifth, and it's SOA research\n\nChannel 0: Mhmm.\n\nChannel 1: in the twenty second of the fifth.\n\nChannel 0: Yeah.\n\nChannel 1: Let's have\n\nChannel 0: And\n\nChannel 1: a look\n\nChannel 0: Sammy's\n\nChannel 1: see here.\n\nChannel 0: just done updated research for Joanne as well.\n\nChannel 1: Hang on. Let's scroll down. Let's scroll through here. No. You have a PP note.\n\nChannel 0: I do. Perfect.\n\nChannel 1: Yeah. You've got a switch Ben along to 8 to 100, retain the growth asset allocation, insurance.\n\nChannel 0: Perfect.\n\nChannel 1: Making sure that\n\nChannel 0: We\n\nChannel 1: it's\n\nChannel 0: do.\n\nChannel 1: 50,\n\nChannel 0: We have\n\nChannel 1: 30\n\nChannel 0: a pee\n\nChannel 1: minute\n\nChannel 0: pee\n\nChannel 1: portions,\n\nChannel 0: note.\n\nChannel 1: this and that. Yeah.\n\nChannel 0: Beautiful.\n\nChannel 1: You've got it in there. Okay. So Larissa is going to be in shortly. She told me she's driving\n\nChannel 0: Yeah.\n\nChannel 1: in. The good news is the hard plan that she has here tomorrow, she hasn't given me a workbook. So I might have\n\nChannel 0: That's\n\nChannel 1: time\n\nChannel 0: not\n\nChannel 1: to\n\nChannel 0: a\n\nChannel 1: go\n\nChannel 0: good\n\nChannel 1: and do\n\nChannel 0: thing.\n\nChannel 1: well, it's good for you because then I could go and help with stuff.\n\nChannel 0: Yeah.\n\nChannel 1: Now the one answer is because, obviously, Christie says she's gonna hop on at midday.\n\nChannel 0: Mhmm.\n\nChannel 1: I can do, basically why do I take days off? Let's see. Because, technically, Joshua Lesh Leshki Leshki? However\n\nChannel 0: Yeah.\n\nChannel 1: the fuck you\n\nChannel 0: He\n\nChannel 1: say it.\n\nChannel 0: is just an investment switch and increase in income protection. That is it.\n\nChannel 1: Yeah. Because he's she's\n\nChannel 0: Oh, and\n\nChannel 1: kinda\n\nChannel 0: I think\n\nChannel 1: done,\n\nChannel 0: trauma\n\nChannel 1: like, this\n\nChannel 0: and\n\nChannel 1: shell.\n\nChannel 0: trauma. Yeah.\n\nChannel 1: Yes. It's increase IP and then apply for trauma.\n\nChannel 0: Correct.\n\nChannel 1: Yeah. Because I'm having a look here and, like\n\nChannel 0: And\n\nChannel 1: I have\n\nChannel 0: I\n\nChannel 1: a\n\nChannel 0: believe\n\nChannel 1: random\n\nChannel 0: we\n\nChannel 1: question,\n\nChannel 0: requested\n\nChannel 1: and you can\n\nChannel 0: the\n\nChannel 1: be honest\n\nChannel 0: VIP\n\nChannel 1: oh,\n\nChannel 0: quote.\n\nChannel 1: yeah?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I\n\nChannel 0: We\n\nChannel 1: need you to be\n\nChannel 0: I\n\nChannel 1: honest\n\nChannel 0: know she\n\nChannel 1: with\n\nChannel 0: requested\n\nChannel 1: me.\n\nChannel 0: the IP quote, but that hasn't come through yet. So\n\nChannel 1: Yeah. So you know how when I gave you SOAs, they weren't, like, crazy detailed unless it was this, like, weird complex strategy, like a TTR, stuff like that. Have you\n\nChannel 0: Yeah.\n\nChannel 1: been finding that a lot of your generic ones, so, like, your investment switches, all that stuff, have a lot of additional wording in them?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Because I think what's maybe happening, and this is by assumption, she's just making really nice pretty SOAs, but it's coming\n\nChannel 0: Yeah.\n\nChannel 1: at the cost of time.\n\nChannel 0: Yep.\n\nChannel 1: I think that's what's going on because I actually had a look at this one, and it was then Joshua Leschke.\n\nChannel 0: Mhmm.\n\nChannel 1: And it's like it's a good SOA. Like, I'm not being, like, that person, but it's like when I went down, it was like the alternatives. It was like it's like take no action retained card portfolio, and it was, like, three like, a paragraph with, like, four big bullet points when\n\nChannel 0: Yeah.\n\nChannel 1: it could just\n\nChannel 0: Yeah.\n\nChannel 1: be like it's like we consider retaining your current portfolio. However, due to the cost of CGT, your current performance is like, your current asset allocation is aligned with your risk profile, and\n\nChannel 0: Yeah.\n\nChannel 1: increasing the fees of three hundred fifty three hundred fifty three, this would be discounted.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Like, I know you would, like, like this stuff, but if it's coming at the cost of your plans, it probably can't be a thing.\n\nChannel 0: Well,\n\nChannel 1: Because\n\nChannel 0: that's\n\nChannel 1: then,\n\nChannel 0: that's the that's the problem because realistically, I need the plans to be quick but accurate at the same time.\n\nChannel 1: yeah. He needs a better better credit. Because, like, even if before has, like, switched portfolio, met to portfolio, it's just, like, here, like, when I do these, it's like, we considered swapping you entirely our net worth. However, you'd have an impact of 1,883. I think that's honestly what's going on.\n\nAnd the and the other issue is I need to speak with Larissa because I don't want to just have a chat with her and be like, hey. And then I do it wrong.\n\nChannel 0: Yeah.\n\nChannel 1: But yeah. Retain, flight increase\n\nChannel 0: I\n\nChannel 1: your\n\nChannel 0: just\n\nChannel 1: like that.\n\nChannel 0: I'm just not sure why the TTR took so long to put together.\n\nChannel 1: Yeah. Alright. And here's\n\nChannel 0: Like,\n\nChannel 1: my current\n\nChannel 0: because\n\nChannel 1: game\n\nChannel 0: Michael\n\nChannel 1: plan.\n\nChannel 0: Power could have been done Tuesday,\n\nChannel 1: Yeah.\n\nChannel 0: you know, Monday or Tuesday, and then Joshua yesterday afternoon.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. I don't\n\nChannel 1: Yeah. Here's my current\n\nChannel 0: know.\n\nChannel 1: game\n\nChannel 0: Yeah.\n\nChannel 1: plan.\n\nChannel 0: Then we said\n\nChannel 1: I will\n\nChannel 0: Thursday, Friday as well for the TTR.\n\nChannel 1: yeah. I'm going to hop on list for you right now.\n\nChannel 0: Okay.\n\nChannel 1: Because of this current outage that's going on with Telstra, can you chat\n\nChannel 0: Yep.\n\nChannel 1: with Larissa the moment she comes in the office and say, hey. Scotty's had a chat with me because Widdleston's file isn't in there. He's hopping on my plan that's through this article. He's gonna quickly finish it up because she said she's gonna hop on a midday, but I don't want you to get it literally an hour before.\n\nChannel 0: No.\n\nChannel 1: No. Fuck.\n\nChannel 0: Yeah.\n\nChannel 1: I'll hop on it right now, try and get it out for you in, like, the next, like, hour or so. I just wanna double check something and just to make sure\n\nChannel 0: Okay.\n\nChannel 1: I've got it right. Let's see. It's obviously an active client. The annoying thing is\n\nChannel 0: Because\n\nChannel 1: I\n\nChannel 0: then\n\nChannel 1: actually feel really fine at the moment. I've just got a flammie cough, and I know if I came in, I'd get fucking sent home straight away.\n\nChannel 0: it oh, 100%. Yeah.\n\nChannel 1: There it is. Alright. Let's go here. Client meeting note. Alright.\n\nCool. So let's go here. Let's go here.\n\nChannel 0: Do you need more? Can he give you a hint today? He said he's got some availability.\n\nChannel 1: Oh, cool. You've got your best interest, Judy. Apply for trauma,\n\nChannel 0: Yeah.\n\nChannel 1: one year, increased IP. Yep. Yeah. No. That should take me five seconds.\n\nChannel 0: Okay.\n\nChannel 1: Can you can you do me a favor? Pass me to\n\nChannel 0: Mhmm.\n\nChannel 1: Morgan. I'll have a quick chat with him, but I will probably get him to help with Reagan and Joanne Adams, get\n\nChannel 0: Okay.\n\nChannel 1: her to be done.\n\nChannel 0: Alright.\n\nChannel 1: Let me just make sure that nothing's\n\nChannel 0: Buddy wants\n\nChannel 1: happened\n\nChannel 0: to talk to\n\nChannel 1: here.\n\nChannel 0: you. Can I put you my headset on Morgan for you now?\n\nChannel 1: Yeah. That's what I was gonna suggest.\n\nChannel 0: Okay. Cool.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Hello, mate.\n\nChannel 1: Morgan, it's me. Fine. I feel like that. No. I'm joking.\n\nI'm absolutely fine. How are you doing?\n\nChannel 0: Good. Yeah. Good, mate. Good.\n\nChannel 1: Oh, fantastic.\n\nChannel 0: I I've heard what's what's going on with Dana's stuff. So, yeah,\n\nChannel 1: Yeah. You're fine.\n\nChannel 0: Throw it at me.\n\nChannel 1: Okay. So, basically, long story short is she's got a plan due. The Sarvo hasn't been finished.\n\nChannel 0: Yep.\n\nChannel 1: I'm gonna hop on that one. She has a plan due at nine\n\nChannel 0: Yep.\n\nChannel 1: tomorrow.\n\nChannel 0: Yep.\n\nChannel 1: Now it is called do you have access to her calendar?\n\nChannel 0: Mhmm. I do, actually. She's the only other adviser that I have access to.\n\nChannel 1: Nice. Alright. Well, I'm gonna send you the name anyway.\n\nChannel 0: Actually, no. I don't.\n\nChannel 1: Yeah. There you go. So it's Joanne Adams Abbott. Now with the meeting note in there so good news is she's got a meeting note done. It\n\nChannel 0: Yep.\n\nChannel 1: is from\n\nChannel 0: Yep.\n\nChannel 1: May. So it's all good, but it's got, like, the best interest you need and all that in here.\n\nChannel 0: Okay.\n\nChannel 1: This one is a let's go here. I'm just gonna make sure I've got it correct. So all it is is just retain hub, complete investment switch from Ben along to eight to a 100. So if you just wanna get an updated balance and then\n\nChannel 0: Yep.\n\nChannel 1: get the updated returns, that's fine. Just make sure it stays within a growth asset allocation, but chat with Dana about it.\n\nChannel 0: Alright. Is that it's just an investment change or it's a super as well?\n\nChannel 1: It's that, and then it's transfer terms. Yeah. I believe it is just transfer terms after that. And everything else apart from estate planning, I'm barely saying it's scoped out.\n\nChannel 0: Alright. Yeah. Let me look at it. It should be\n\nChannel 1: Yeah.\n\nChannel 0: pretty\n\nChannel 1: Chat\n\nChannel 0: good on.\n\nChannel 1: with Dana and just see what you need for it there. But, yeah,\n\nChannel 0: Yeah.\n\nChannel 1: basically, that's all I need you to do there.\n\nChannel 0: Easy,\n\nChannel 1: If\n\nChannel 0: though.\n\nChannel 1: you have the capabilities. Like, I don't want you\n\nChannel 0: Yeah.\n\nChannel 1: to, like, do\n\nChannel 0: I do.\n\nChannel 1: it if\n\nChannel 0: I'm\n\nChannel 1: you're busy.\n\nChannel 0: still working through Tommy's fucking stuff, and I've got two hour ways for Veronica. So there's really not a lot in pipeline for me.\n\nChannel 1: Yeah. Cool.\n\nChannel 0: So absolutely fine. Should be\n\nChannel 1: Yeah.\n\nChannel 0: good.\n\nChannel 1: Perfect. I'm honestly all good. Like, if you need stuff from me today, give me a call. It's just that I have a freaking phlegmy cough,\n\nChannel 0: Yeah.\n\nChannel 1: and I knew if I came in, everyone would be like, go.\n\nChannel 0: Yeah. Yeah. Yeah. Yeah. No.\n\nThat's absolutely fair.\n\nChannel 1: Yeah.\n\nChannel 0: As\n\nChannel 1: Cool.\n\nChannel 0: well as we get the capabilities to work from home.\n\nChannel 1: Yeah.\n\nChannel 0: I just\n\nChannel 1: That\n\nChannel 0: wanna\n\nChannel 1: was\n\nChannel 0: use\n\nChannel 1: fun.\n\nChannel 0: it.\n\nChannel 1: Exactly. But, yeah, if you could just try and blast that one out and get all the support docs from her.\n\nChannel 0: Yeah.\n\nChannel 1: If I can and I know this is gonna to frogg it, like, a little bit tedious. Try to smash it as quickly as you can because she's just getting plans coming at, like, the last minute. So just\n\nChannel 0: Mhmm.\n\nChannel 1: as much\n\nChannel 0: Yeah.\n\nChannel 1: time as you can. The good news is she has done her best interest duties. So you could just copy and paste\n\nChannel 0: Okay.\n\nChannel 1: them in. And she's got her, like, scope in scope out, which you should just be able to copy.\n\nChannel 0: Mhmm.\n\nChannel 1: But, yeah, if you can just get an updated quote for me for transfer terms and then an updated balance and then just update the past performance, that'd be fantastic.\n\nChannel 0: Yeah. Yeah. Go.\n\nChannel 1: Cool.\n\nChannel 0: Easy.\n\nChannel 1: Alright. Sweet. Could you pass me back to Dana? I just wanna let me know. Oh, actually, before I do, though, I\n\nChannel 0: Yeah.\n\nChannel 1: didn't care about it, but I just found it funny. Have you seen all the memes about America and losing to Belgium?\n\nChannel 0: Yeah. Yeah. It's great. The whole world is essentially on balance of the same.\n\nChannel 1: Yeah. They just\n\nChannel 0: So\n\nChannel 1: like they just like, oh, I overturned.\n\nChannel 0: yeah.\n\nChannel 1: It's like, you can overturn the decision, and it was like one of those, like, oh, these were just that concession scores, no actual scores for Belgium. So they they therefore, have USA has proof of progress.\n\nChannel 0: Yeah. That overturned this. Four one.\n\nChannel 1: It's funny.\n\nChannel 0: Yeah.\n\nChannel 1: Anyway,\n\nChannel 0: It's good.\n\nChannel 1: yeah.\n\nChannel 0: It's\n\nChannel 1: Passed\n\nChannel 0: great.\n\nChannel 1: me back to data, but,\n\nChannel 0: Alright.\n\nChannel 1: yeah, I'm still here. Hey,\n\nChannel 0: I'll\n\nChannel 1: Vina.\n\nChannel 0: I'll put her on.\n\nChannel 1: Thanks, Bob.\n\nChannel 0: Hello?\n\nChannel 1: Hello. Alright. So I'm gonna send a message to Christie, just let\n\nChannel 0: Yep.\n\nChannel 1: her know to don't worry about it. I'm gonna hop on Leshki, get him\n\nChannel 0: Mhmm.\n\nChannel 1: smashed out. Morgan is working\n\nChannel 0: Yeah.\n\nChannel 1: on Adams to get him done, and I've told him to not go fast, but, like, get it out as soon as you can for you and told him everything that's in there for you.\n\nChannel 0: Who's that, Lisky?\n\nChannel 1: He\n\nChannel 0: Or\n\nChannel 1: Joanne Adams. So he's gonna work\n\nChannel 0: okay.\n\nChannel 1: on the one for\n\nChannel 0: For\n\nChannel 1: tomorrow.\n\nChannel 0: tomorrow. Yeah. Cool.\n\nChannel 1: Correct. And then he should hopefully have that one for you by sometime today.\n\nChannel 0: Well, heads\n\nChannel 1: Good\n\nChannel 0: up. My\n\nChannel 1: news\n\nChannel 0: calendar\n\nChannel 1: with both of\n\nChannel 0: next\n\nChannel 1: them\n\nChannel 0: week is very busy with plans.\n\nChannel 1: okay.\n\nChannel 0: There's one Monday, two Tuesday, two Wednesday, three Wednesday, and one Thursday. And there's\n\nChannel 1: Have any\n\nChannel 0: Two\n\nChannel 1: of\n\nChannel 0: of\n\nChannel 1: them been\n\nChannel 0: them out\n\nChannel 1: done?\n\nChannel 0: of Two.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: we won't book any more plans in for next week, but just a heads up, that's gonna cause\n\nChannel 1: Yeah.\n\nChannel 0: an issue with the backlog.\n\nChannel 1: Yeah. Yep. Cool. Can you can you maybe again, when Larissa comes in, can you please\n\nChannel 0: Right.\n\nChannel 1: just immediately grab her and say, hey. I need to chat to you\n\nChannel 0: Yeah.\n\nChannel 1: and say\n\nChannel 0: Yeah.\n\nChannel 1: and basically tell her what we are doing, what the current game plan is, but just be like, hey. We've got, like, frigging this going on. We need to have a chat about it.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Yeah. Because we're trying to flag her down with it, and she hasn't gotten me. But yeah. Because I can't let this keep happening.\n\nChannel 0: Yeah. No. No. Definitely not. I just yeah.\n\nI looked at the email, and I was like, oh, the plan's not quite done. And I was trying to call the client and try to pay for parking, and the whole world was just falling apart.\n\nChannel 1: Oh, no. I I heard exactly average. It turns out there's a national Telstra average because I absolutely\n\nChannel 0: Yeah.\n\nChannel 1: am. I I called up NAB and started screaming at them. They've been like,\n\nChannel 0: Oh,\n\nChannel 1: why did\n\nChannel 0: did\n\nChannel 1: you\n\nChannel 0: you?\n\nChannel 1: do this? Yeah. Like, why are you not letting me pay my bills?\n\nChannel 0: Yeah. And that might cause a problem with us trying to get ahold of clients today too. That might cause some no answers with people\n\nChannel 1: Well,\n\nChannel 0: not being\n\nChannel 1: I\n\nChannel 0: able\n\nChannel 1: actually\n\nChannel 0: to answer\n\nChannel 1: sent\n\nChannel 0: their\n\nChannel 1: that to\n\nChannel 0: phone.\n\nChannel 1: Perrisa. And I'm like, hey, buckle with Telstra. I ordered you next week. So a lot of clients may not answer.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: I'm going to let you go. I'm going\n\nChannel 0: Yeah.\n\nChannel 1: to try and pull it out, Joshua, for you so you can at least\n\nChannel 0: Yep.\n\nChannel 1: have a read for him.\n\nChannel 0: Yep.\n\nChannel 1: Again, most of it's pretty good and done. I just need to make sure I've got all this stuff. Let's just track this here. Track that out. This is quote saved in the file.\n\nDo you know if it's quote saved?\n\nChannel 0: Who?\n\nChannel 1: Joshua Leshki?\n\nChannel 0: No. So she requested the quote, but they said three to five days. Christie did call them to get the increased quote, but they weren't giving it to her. So I think\n\nChannel 1: Uh-huh.\n\nChannel 0: she was doing a new business quote.\n\nChannel 1: Okay.\n\nChannel 0: But it should be in\n\nChannel 1: I'm\n\nChannel 0: the file,\n\nChannel 1: gonna\n\nChannel 0: the quote that she used.\n\nChannel 1: yeah. I could see that. I just wanna make sure. I'm just gonna pop this in. That's not you.\n\nThat's true. Dana. Alright. So this one here,\n\nChannel 0: Yep.\n\nChannel 1: just so I don't have to go back and be like, hey. You could go, oh, this is wrong.\n\nChannel 0: Yeah.\n\nChannel 1: Is this the one you're talking about? So it should have I see that. Thanks, sweetie. Jess aggressively put Anasol next to my desk. So it's got trauma link to life.\n\nIP is at 219 oh, no. 7875. That looks correct. Thirty days,\n\nChannel 0: It does\n\nChannel 1: age 60\n\nChannel 0: look right,\n\nChannel 1: five.\n\nChannel 0: doesn't it? It's on his income of 135,000. I'm pretty sure he emailed Sammy this morning just updating\n\nChannel 1: Yeah.\n\nChannel 0: his income. We'll see if it's in here.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Because\n\nChannel 1: Six\n\nChannel 0: I'm getting\n\nChannel 1: two\n\nChannel 0: I'm\n\nChannel 1: one\n\nChannel 0: getting in trouble for\n\nChannel 1: six.\n\nChannel 0: doing all this extra overtime, but I'm having to do overtime because I need to get my shit done, and I'm not getting my shit done.\n\nChannel 1: One thing I just noticed,\n\nChannel 0: Yeah.\n\nChannel 1: is his IP supposed to be changing to age 65? Because of\n\nChannel 0: No.\n\nChannel 1: the\n\nChannel 0: We\n\nChannel 1: COC\n\nChannel 0: were keeping\n\nChannel 1: at five years.\n\nChannel 0: yeah. No. We were keeping his income protection the same.\n\nChannel 1: Alright. Cool. It's just increasing\n\nChannel 0: It\n\nChannel 1: it\n\nChannel 0: was\n\nChannel 1: to the\n\nChannel 0: just\n\nChannel 1: amount?\n\nChannel 0: it was just increasing it to keep it in line with the 70%. There was no change to the waiting or benefit period.\n\nChannel 1: Yep. Cool. I'm\n\nChannel 0: I\n\nChannel 1: just\n\nChannel 0: can't\n\nChannel 1: gonna keep you\n\nChannel 0: see\n\nChannel 1: on the\n\nChannel 0: that\n\nChannel 1: phone\n\nChannel 0: on\n\nChannel 1: real\n\nChannel 0: here.\n\nChannel 1: quick if that's alright, and I'm gonna update it right now.\n\nChannel 0: Leave your choice in life, trauma, life. The income protection yeah. I've got income protection IP seventy five years, thirty days inside super. Our expiry age is age 65. Is that what you're looking at?\n\nChannel 1: Is that what I had? Let me just\n\nChannel 0: But\n\nChannel 1: have quick\n\nChannel 0: this\n\nChannel 1: look.\n\nChannel 0: quote you just sent me, the benefit period is still five years.\n\nChannel 1: Oh, yeah. Oh, I hate when they have five and the other one is thirty. Yep. That's cool.\n\nChannel 0: He also confirmed his income is 122,000, and we're working on income of 135. So we just need to decrease the IP.\n\nChannel 1: Alright. So sorry. What checking cover were you saying? A 185?\n\nChannel 0: 122 now. He emailed Sammy back this morning to say his income is now 122,000. Let me just screenshot this for you. It's in his Odoo file.\n\nChannel 1: So his IP should technically be seven one one six. Is that right?\n\nChannel 0: Yeah. Yeah. So\n\nChannel 1: So\n\nChannel 0: 70% of one twenty two. So 70 divided 100 times one twenty two. Oh, fuck. 70 divided 100 times one 22,000 equals that. Divide that by 12 is seven one one six sixty six.\n\nChannel 1: Yeah. Perfect. Alright. Cool. Let me just\n\nChannel 0: Yes.\n\nChannel 1: go in and update that. Because, again, I wanna just have this all done just so it's all good. His occupation's still the exact same. Right?\n\nChannel 0: Yeah. No change to occupation that I'm aware of. Yep.\n\nChannel 1: Cool. So you want me to change the annual income including super us including super. Hang on. Alright. Cool.\n\nChannel 0: Yep. Which means you're gonna have to request a new a new alteration quote from Clearview.\n\nChannel 1: Yep. Alright. Cool. Hang on.\n\nChannel 0: That's\n\nChannel 1: Court\n\nChannel 0: okay.\n\nChannel 1: two.\n\nChannel 0: Look. If this is honestly just too hard, we'll just reschedule him. We'll say we've got issues with the phone, and we'll reschedule him.\n\nChannel 1: It's not gonna be too high. We're getting your shit out.\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: Sure.\n\nChannel 1: not if I can reschedule with shit. Alright. So income\n\nChannel 0: Because when\n\nChannel 1: protection.\n\nChannel 0: I put it\n\nChannel 1: So\n\nChannel 0: out yesterday,\n\nChannel 1: which\n\nChannel 0: I said yesterday, I was like, if you think back to March, you and I were fucking knocking out 13 SOAs a week.\n\nChannel 1: yeah. So sorry. Hang on. Just real quick. So with his\n\nChannel 0: Yeah.\n\nChannel 1: IP now, it's gonna be\n\nChannel 0: Mhmm.\n\nChannel 1: seven one one six,\n\nChannel 0: Mhmm.\n\nChannel 1: and we've got the increasing claims options. Yeah? There's nothing else?\n\nChannel 0: No. It's just whatever's on\n\nChannel 1: Cool.\n\nChannel 0: your current policy, we're not making any changes to the current policy in any way, shape, or form. We're just changing the just increasing the IP\n\nChannel 1: Yep.\n\nChannel 0: monthly\n\nChannel 1: And then\n\nChannel 0: benefits.\n\nChannel 1: we're adding\n\nChannel 0: Sorry.\n\nChannel 1: in, yeah, and we're adding in a life and teeth a life and trauma benefit on the site. Correct?\n\nChannel 0: Yep. Yeah. He wanted to look at getting a year's worth of trauma, and we're adding life to it to make it cheaper and also give benefits. I've got in my file notes the additional benefits of having life attached with Clearview.\n\nChannel 1: Yep. Alright. Cool. Yeah. I'm on.\n\nDownload for me. Alright. Gamma. Yeah. Yummy.\n\nYummy. Yummy. Yummy. Yummy. Alright.\n\nCool. Here we are. Yep. Sweet. Got that in there.\n\nHere you go. Here's the squad. Alright. Cool. So let me just click off you fuck it.\n\nThere we go. So I have this. Can you just open this and make sure that's it? Thank you, sweetheart. Uh-huh.\n\nThere you go.\n\nChannel 0: He won't get the message if he is, though. Well, he tell me that he was gonna be at Bush somewhere. So he it was like he may have service, may not. Yeah.\n\nChannel 1: Alright. So that quote I just said, you know, that should now be the correct IP.\n\nChannel 0: Opening up.\n\nChannel 1: Because you're gonna have a 135 k of life and trauma, life and TPDs, length, it's remaining the exact same, and then IP\n\nChannel 0: Yep.\n\nChannel 1: is just increasing to 7116.\n\nChannel 0: Yep. Just changes in your annual income to $122,000 instead to the $1.35 on the front of the quote there.\n\nChannel 1: That one has the super onto it.\n\nChannel 0: The what?\n\nChannel 1: See how it says including super. Clearly,\n\nChannel 0: Alright.\n\nChannel 1: that's the dump thing where it adds in. That's why it's done it weirdly. So I think it had,\n\nChannel 0: Alright.\n\nChannel 1: like, the s g and all that. Yeah.\n\nChannel 0: Yeah. Okay. That's fine. That's\n\nChannel 1: Yeah.\n\nChannel 0: fine.\n\nChannel 1: Alright. Cool.\n\nChannel 0: Yep.\n\nChannel 1: Alright.\n\nChannel 0: That's\n\nChannel 1: Insurance\n\nChannel 0: absolutely\n\nChannel 1: recommendation.\n\nChannel 0: fine. Yeah. Increasing claims, occupation rating, benefits prior age 65, five years thirty days waiting. Yep. And it's 71216.\n\nYeah. Perfect.\n\nChannel 1: Yep. Alright. Cool. Oh, it's also not the correct one. Alright.\n\nCool. Sweet. I will blitz this out. That's all good. I just wanted to make sure we had that.\n\nSuper\n\nChannel 0: Yeah.\n\nChannel 1: linked insurances. Cool. Yeah. I will blitz this out from what Christie had. I will\n\nChannel 0: Yeah.\n\nChannel 1: send her a message with you as well just saying, hey. Dana wants me to hop on this. I'm currently on it just so she doesn't\n\nChannel 0: Yep.\n\nChannel 1: think I'm just stealing stuff.\n\nChannel 0: Yep.\n\nChannel 1: Cool. Sweet. That's all I needed, Dana. I will call you if I have an issue, or I'll message you to say, hey. Please help.\n\nChannel 0: Okay. Cool. No worries.\n\nChannel 1: Cool.\n\nChannel 0: Thank you so much.\n\nChannel 1: Can we go to him?\n\nChannel 0: We can go team.\n\nChannel 1: Woah. Alright.\n\nChannel 0: And\n\nChannel 1: Thanks,\n\nChannel 0: Larissa's\n\nChannel 1: Val.\n\nChannel 0: here.\n\nChannel 1: Alright. Yeah. Could you just quickly jump on her and just let her know what's happened?\n\nChannel 0: Yeah. I will. Thank you.\n\nChannel 1: Yeah. Thanks, pal. Have a good one. Bye.\n\nChannel 0: Alright. Thanks. See you later. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.000970878405496478}],"sentiment":"neutral","sentiment_score":0.000970878405496478,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello?","start":1.36,"end":1.76,"sentiment":"neutral","sentiment_score":0.000901936087757349},{"text":"Is your son still on the porch, or was it okay?","start":1.76,"end":4.26,"sentiment":"neutral","sentiment_score":-0.009107694453136488}],"sentiment":"neutral","sentiment_score":-0.008273558574728668,"channel":0,"num_words":12,"start":1.36,"end":4.26},{"sentences":[{"text":"Oh, no.","start":4.72,"end":5.2799997,"sentiment":"neutral","sentiment_score":-0.25167375802993774},{"text":"It's just bad.","start":5.2799997,"end":5.92,"sentiment":"negative","sentiment_score":-0.5415084660053253},{"text":"Someone randomly was, like, yelling at 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They also mention a potential investment switch and increase in income protection policy. They discuss a plan with Larissa to help with a task, a potential investment switch, and a potential issue with a plan. They also update clients on their income protection and discuss a potential opportunity for a life and trauma benefit. The conversation ends with a plan to follow up on a quote and a message to a customer about a backlog issue."},"intents":{"segments":[{"text":"So Christie have Michael Power basically all of technically, all of Friday, Monday, Tuesday, Yeah. and Uh-huh. And that was last week, or was that this week? Thursday. That's from last week. 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So I was like, what the fuck?","start_word":41,"end_word":49,"sentiment":"negative","sentiment_score":-0.4992096722126007},{"text":"Oh, you should've seen them on the tram yesterday going to our thing.","start_word":50,"end_word":62,"sentiment":"neutral","sentiment_score":-0.29397672414779663},{"text":"It was like these kids are all mocking around. These boys are going, sit on my lap, buddy. I wanna slap you. And I'm just like, oh my god. You guys understand Fuck it.","start_word":63,"end_word":96,"sentiment":"negative","sentiment_score":-0.3979065120220184},{"text":"how It is. it sounds. Oh, yeah. You woulda catch the transit jet lag, wouldn't you? It did. Yeah. How was it?","start_word":97,"end_word":118,"sentiment":"neutral","sentiment_score":-0.08197349309921265},{"text":"It was absolutely amazing. In all honesty, it was incredible. Oh, that's good. Yeah. It GenLab was GenLab's absolutely actually incredible. one of the products that you really like. It's really good.","start_word":119,"end_word":150,"sentiment":"positive","sentiment_score":0.6145023107528687},{"text":"Yeah. Well, they linked everything back to, like, the CGT changes, the negative gearing changes, Oh, that's cool. the the limited recourse, borrowing arrangement changes. Like, they linked it all back to all of those changes, which was really freaking amazing. Yeah.","start_word":151,"end_word":192,"sentiment":"neutral","sentiment_score":0.19938214123249057},{"text":"Fantastic.","start_word":193,"end_word":193,"sentiment":"positive","sentiment_score":0.34324124455451965},{"text":"No. Yeah.","start_word":194,"end_word":195,"sentiment":"neutral","sentiment_score":0.15852585434913635},{"text":"That's really good.","start_word":196,"end_word":198,"sentiment":"positive","sentiment_score":0.3362452983856201},{"text":"Also, thank Yeah. you for your email for the encompass and child thing with the pregnancy. Oh, isn't that really cool? I feel like they've mentioned like, they touched on it, like, once, and I think it was, like, a future thing coming, so it's good to know it's actually there. Yeah. No. Definitely. Mhmm. But yeah. No. I'm so sorry. I know you guys are crazy busy. So Christie sent No. me a Teams with that Dot. with the one for Josh, and it's not done. And I don't know I don't know what this means. Can I screenshot this message to you? Yeah. Sure. So before we go any further than that, I'm gonna probably Sure. yell at Larissa today because I've asked You her, yell like, at twice Larissa. Yeah. yeah. So I've asked her twice to have a chat about, like, Christie and the workload stuff, Yeah. and she's just kinda been, like obviously, I was on leave for a couple of days, but, Yeah. like, Oh, it thank you. kinda Happy just don't birthday. got anywhere. Happy What was birthday that? for the other day.","start_word":199,"end_word":388,"sentiment":"neutral","sentiment_score":0.005546371285852633},{"text":"Happy freaking birthday. Thank you.","start_word":389,"end_word":393,"sentiment":"positive","sentiment_score":0.5007190704345703},{"text":"I did the mistake where I took a holiday, and I got sick because I, like, had a holiday. Oh, but that tends to happen to you, doesn't Always the way.","start_word":394,"end_word":424,"sentiment":"neutral","sentiment_score":-0.13209302723407745},{"text":"But it was actually nice because it? I just stayed in bed for, like, three days, so it's actually quite good.","start_word":425,"end_word":445,"sentiment":"positive","sentiment_score":0.5756646990776062},{"text":"Oh, you know what?","start_word":446,"end_word":449,"sentiment":"neutral","sentiment_score":0.3286895751953125},{"text":"That is my that is my perfect birthday.","start_word":450,"end_word":457,"sentiment":"positive","sentiment_score":0.5871142745018005},{"text":"Just just What's stay that in today bed. at Don't work, babe? get up. Just I'll be on after midday to do some overtime. Sure. rest. Alright. Oh my god. Who are you So who I are you actually talking to? I'm reading your message. Yeah. It's a Scottie's done for whatever reason. I've sent you an power and email that was up to date SOA workbook for this. Everything outstanding is all copy paste wording. It'll be on just after midday. So I have a random question, and I know, obviously, Yes. you weren't here yesterday. Well, I was What the most of the day. oh, yeah. But, like yeah. Like so what's happened? Because I'm looking at your calendar with no one else's. And Yes. so the past two days, you technically didn't have an SOA too. Right? Like, '6 And of the seventh, yes. you had nothing? Yeah. And that was Sammy's question. She said, have we overbooked the SOAs for this week? And I said, no. Because if we go back a few months, you were doing three, four SOAs in one day, and we were just pumping them out. So Christie have Michael Power basically all of technically, all of Friday, Monday, Tuesday, Yeah. and Uh-huh. And that was last week, or was that this week? Thursday. That's from last week. Because I have had all my plans were basically up to date from, like, Wednesday onwards. Mhmm. So she had Thursday, Friday, Monday, Tuesday, and all of yesterday do Michael Power and Joshua Lisky. Michael Power got done yesterday about four ish. Uh-huh. And Michael Joshua Lisky, she started when I was leaving yesterday afternoon, and he's just meant to be an investment switch in the increase in his income protection policy. And then Joanne Adams is tomorrow at 9AM, and I don't think she's done it all. Okay. And I don't Because think I'm I'm having gonna a have that plan. yeah. I'm having a look, and I'm just like, because last week, you had hang on. You had Michael Power originally booked for the thirtieth. And he wasn't done. Yeah. Yeah. And then Brenda Kelly. And she Mariano was already Mariano. yeah. Brenda Kelly was already done and presented. Mariana Mariana was done on time. That was fine. Uh-huh. Michael Yep. Power, we originally was doing investment switch for him, but then we decided to relook at his TTR. And I had to And speak then to there him was last somebody week with because the s his g because you changed the SOA to basically be a touch base because his income had changed. Right? Yeah. Because his income, he told us, is on a 120,000, but his SDC in inside the Netwealth account, he actually received 19,000 SDC last year. So we were like, no. We It's need to not reconfirm that. that. Yeah. Yeah. And, like, he's fine.","start_word":458,"end_word":946,"sentiment":"neutral","sentiment_score":-0.03545877479070584},{"text":"He's done.","start_word":947,"end_word":948,"sentiment":"positive","sentiment_score":0.3432958722114563},{"text":"He's ready for 10:30. It's just Joshua Lisky for this afternoon. I opened that.","start_word":949,"end_word":962,"sentiment":"neutral","sentiment_score":0.0867983911718641},{"text":"I was like, oh, fuck. That's not done.","start_word":963,"end_word":970,"sentiment":"negative","sentiment_score":-0.5720422863960266},{"text":"Yep. And then I don't Okay. know what's happening with Joanne Adams tomorrow at 9AM.","start_word":971,"end_word":985,"sentiment":"neutral","sentiment_score":-0.1937758177518845},{"text":"And I think it's probably pushing it too much for me to then jump in tomorrow morning, review her, have any changes made that need to be made.","start_word":986,"end_word":1013,"sentiment":"negative","sentiment_score":-0.3547203838825226},{"text":"I also don't even know if I have a p p you know, her for her. Let me Let's have a look. have a look. Adams research. I know she's from last year. You have a client meeting note that was last touched in the twenty first of the fifth, and it's SOA research Mhmm. in the twenty second of the fifth. Yeah. Let's have And a look Sammy's see here. just done updated research for Joanne as well. Hang on. Let's scroll down. Let's scroll through here. No. You have a PP note. I do. Perfect. Yeah. You've got a switch Ben along to 8 to 100, retain the growth asset allocation, insurance. Perfect. Making sure that We it's do. 50, We have 30 a pee minute pee portions, note. this and that. Yeah.","start_word":1014,"end_word":1148,"sentiment":"neutral","sentiment_score":0.012221467681229116},{"text":"Beautiful.","start_word":1149,"end_word":1149,"sentiment":"positive","sentiment_score":0.3912600874900818},{"text":"You've got it in there. Okay. So Larissa is going to be in shortly. She told me she's driving Yeah. in. The good news is the hard plan that she has here tomorrow, she hasn't given me a workbook. So I might have That's time not to a go good and do thing. well, it's good for you because then I could go and help with stuff. Yeah. Now the one answer is because, obviously, Christie says she's gonna hop on at midday. Mhmm. I can do, basically why do I take days off? Let's see. Because, technically, Joshua Lesh Leshki Leshki? However Yeah. the fuck He you say is it. just an investment switch and increase in income protection. That is it. Yeah. Because he's she's Oh, and kinda I think done, trauma like, this and shell. trauma. Yeah. Yes. It's increase IP and then apply for trauma. Correct. Yeah. Because I'm having a look here and, like And I have I a believe random we question, requested and you can the be honest VIP oh, quote. yeah? Yeah. Yeah. I We need you to be I honest know she with requested me. the IP quote, but that hasn't come through yet. So Yeah. So you know how when I gave you SOAs, they weren't, like, crazy detailed unless it was this, like, weird complex strategy, like a TTR, stuff like that. Have you Yeah. been finding that a lot of your generic ones, so, like, your investment switches, all that stuff, have a lot of additional wording in them? Yes. Okay. Because I think what's maybe happening, and this is by assumption, she's just making really nice pretty SOAs, but it's coming Yeah. at the cost of time. Yep. I think that's what's going on because I actually had a look at this one, and it was then Joshua Leschke. Mhmm. And it's like it's a good SOA. Like, I'm not being, like, that person, but it's like when I went down, it was like the alternatives. It was like it's like take no action retained card portfolio, and it was, like, three like, a paragraph with, like, four big bullet points when Yeah. it could just Yeah. be like it's like we consider retaining your current portfolio. However, due to the cost of CGT, your current performance is like, your current asset allocation is aligned with your risk profile, and Yeah. increasing the fees of three hundred fifty three hundred fifty three, this would be discounted. Yeah. Yeah. Like, I know you would, like, like this stuff, but if it's coming at the cost of your plans, it probably can't be a thing. Well, Because that's then, that's the that's the problem because realistically, I need the plans to be quick but accurate at the same time. yeah. He needs a better better credit. Because, like, even if before has, like, switched portfolio, met to portfolio, it's just, like, here, like, when I do these, it's like, we considered swapping you entirely our net worth. However, you'd have an impact of 1,883. I think that's honestly what's going on. And the and the other issue is I need to speak with Larissa because I don't want to just have a chat with her and be like, hey. And then I do it wrong. Yeah. But yeah. Retain, flight increase I just your like that. I'm just not sure why the TTR took so long to put together. Yeah. Alright. And here's Like, my current because game Michael plan. Power could have been done Tuesday, Yeah. you know, Monday or Tuesday, and then Joshua yesterday afternoon. Mhmm. Yeah. I don't Yeah. Here's my current know. game Yeah. plan. Then we said I will Thursday, Friday as well for the TTR. yeah. I'm going to hop on list for you right now. Okay. Because of this current outage that's going on with Telstra, can you chat Yep. with Larissa the moment she comes in the office and say, hey. Scotty's had a chat with me because Widdleston's file isn't in there. He's hopping on my plan that's through this article. He's gonna quickly finish it up because she said she's gonna hop on a midday, but I don't want you to get it literally an hour before.","start_word":1150,"end_word":1867,"sentiment":"neutral","sentiment_score":-0.08700427251107845},{"text":"No. No. Fuck.","start_word":1868,"end_word":1870,"sentiment":"negative","sentiment_score":-0.532535195350647},{"text":"Yeah. I'll hop on it right now, try and get it out for you in, like, the next, like, hour or so. I just wanna double check something and just to make sure Okay. I've got it right. Let's see. It's obviously an active client.","start_word":1871,"end_word":1915,"sentiment":"neutral","sentiment_score":-0.0358867421746254},{"text":"The annoying thing is Because I then actually feel really fine at the moment. I've just got a flammie cough, and I know if I came in, I'd get fucking sent home straight away.","start_word":1916,"end_word":1949,"sentiment":"negative","sentiment_score":-0.5263533311731675},{"text":"it oh, 100%. Yeah. There it is. Alright. Let's go here. Client meeting note. Alright. Cool. So let's go here. Let's go here. Do you need more? Can he give you a hint today? He said he's got some availability. Oh, cool. You've got your best interest, Judy. Apply for trauma, Yeah. one year, increased IP. Yep. Yeah. No. That should take me five seconds. Okay. Can you can you do me a favor? Pass me to Mhmm. Morgan. I'll have a quick chat with him, but I will probably get him to help with Reagan and Joanne Adams, get Okay. her to be done. Alright. Let me just make sure that nothing's Buddy wants happened to talk to here. you. Can I put you my headset on Morgan for you now? Yeah. That's what I was gonna suggest. Okay. Cool. Alright. Thank you. Hello, mate. Morgan, it's me. Fine. I feel like that. No. I'm joking. I'm absolutely fine. How are you doing? Good. Yeah.","start_word":1950,"end_word":2115,"sentiment":"neutral","sentiment_score":0.01772467978298664},{"text":"Good, mate. Good. Oh, fantastic.","start_word":2116,"end_word":2120,"sentiment":"positive","sentiment_score":0.4041805863380432},{"text":"I I've heard what's what's going on with Dana's stuff. So, yeah, Yeah. You're fine. Throw it at me. Okay. So, basically, long story short is she's got a plan due. The Sarvo hasn't been finished. Yep. I'm gonna hop on that one. She has a plan due at nine Yep. tomorrow. Yep. Now it is called do you have access to her calendar? Mhmm. I do, actually. She's the only other adviser that I have access to. Nice. Alright. Well, I'm gonna send you the name anyway. Actually, no. I don't. Yeah. There you go. So it's Joanne Adams Abbott. Now with the meeting note in there so good news is she's got a meeting note done. It Yep. is from Yep. May.","start_word":2121,"end_word":2244,"sentiment":"neutral","sentiment_score":0.057710382621735334},{"text":"So it's all good, but it's got, like, the best interest you need and all that in here.","start_word":2245,"end_word":2262,"sentiment":"positive","sentiment_score":0.3558656871318817},{"text":"Okay. This one is a let's go here. I'm just gonna make sure I've got it correct. So all it is is just retain hub, complete investment switch from Ben along to eight to a 100. So if you just wanna get an updated balance and then Yep. get the updated returns, that's fine. Just make sure it stays within a growth asset allocation, but chat with Dana about it. Alright. Is that it's just an investment change or it's a super as well? It's that, and then it's transfer terms. Yeah. I believe it is just transfer terms after that. And everything else apart from estate planning, I'm barely saying it's scoped out. Alright. Yeah. Let me look at it. It should be Yeah. pretty Chat good on. with Dana and just see what you need for it there. But, yeah, Yeah. basically, that's all I need you to do there. Easy, If though. you have the capabilities. Like, I don't want you Yeah. to, like, do I do. it if I'm you're busy. still working through Tommy's fucking stuff, and I've got two hour ways for Veronica. So there's really not a lot in pipeline for me. Yeah. Cool. So absolutely fine. Should be Yeah. good.","start_word":2263,"end_word":2470,"sentiment":"neutral","sentiment_score":0.010320409201085567},{"text":"Perfect. I'm honestly all good.","start_word":2471,"end_word":2475,"sentiment":"positive","sentiment_score":0.43705710768699646},{"text":"Like, if you need stuff from me today, give me a call. It's just that I have a freaking phlegmy cough, Yeah. and I knew if I came in, everyone would be like, go. Yeah. Yeah. Yeah. Yeah. No. That's absolutely fair. Yeah.","start_word":2476,"end_word":2518,"sentiment":"neutral","sentiment_score":0.02495030127465725},{"text":"As Cool.","start_word":2519,"end_word":2520,"sentiment":"positive","sentiment_score":0.3374536633491516},{"text":"well as we get the capabilities to work from home. Yeah. I just That wanna was use fun. it. Exactly. But, yeah, if you could just try and blast that one out and get all the support docs from her. Yeah. If I can and I know this is gonna to frogg it, like, a little bit tedious. Try to smash it as quickly as you can because she's just getting plans coming at, like, the last minute. So just Mhmm. as much Yeah. time as you can.","start_word":2521,"end_word":2608,"sentiment":"neutral","sentiment_score":0.04753532057458704},{"text":"The good news is she has done her best interest duties.","start_word":2609,"end_word":2619,"sentiment":"positive","sentiment_score":0.5506534576416016},{"text":"So you could just copy and paste Okay. them in. And she's got her, like, scope in scope out, which you should just be able to copy. Mhmm.","start_word":2620,"end_word":2647,"sentiment":"neutral","sentiment_score":0.2911725640296936},{"text":"But, yeah, if you can just get an updated quote for me for transfer terms and then an updated balance and then just update the past performance, that'd be fantastic.","start_word":2648,"end_word":2677,"sentiment":"positive","sentiment_score":0.4707118570804596},{"text":"Yeah. Yeah.","start_word":2678,"end_word":2679,"sentiment":"neutral","sentiment_score":0.2511700391769409},{"text":"Go. Cool. Easy.","start_word":2680,"end_word":2682,"sentiment":"positive","sentiment_score":0.44797563552856445},{"text":"Alright. Sweet. Could you pass me back to Dana? I just wanna let me know. Oh, actually, before I do, though, I Yeah. didn't care about it, but I just found it funny. Have you seen all the memes about America and losing to Belgium? Yeah. Yeah. It's great. The whole world is essentially on balance of the same. Yeah. They just So like they just like, oh, I overturned. yeah. It's like, you can overturn the decision, and it was like one of those, like, oh, these were just that concession scores, no actual scores for Belgium. So they they therefore, have USA has proof of progress. Yeah. That overturned this. Four one. It's funny. Yeah. Anyway, It's good. yeah. It's Passed great. me back to data, but, Alright. yeah, I'm still here. Hey, I'll Vina. I'll put her on. Thanks, Bob. Hello? Hello. Alright. So I'm gonna send a message to Christie, just let Yep. her know to don't worry about it. I'm gonna hop on Leshki, get him Mhmm. smashed out. Morgan is working Yeah. on Adams to get him done, and I've told him to not go fast, but, like, get it out as soon as you can for you and told him everything that's in there for you. Who's that, Lisky? He Or Joanne Adams. So he's gonna work okay. on the one for For tomorrow. tomorrow. Yeah.","start_word":2683,"end_word":2915,"sentiment":"neutral","sentiment_score":0.0808136986304762},{"text":"Cool. Correct. And then he should hopefully have that one for you by sometime today.","start_word":2916,"end_word":2930,"sentiment":"positive","sentiment_score":0.3809303939342499},{"text":"Well, heads Good up. My news calendar with both of next them week is very busy with plans. okay. There's one Monday, two Tuesday, two Wednesday, three Wednesday, and one Thursday. And there's Have any Two of of them been them out done? of Two. Okay. So Okay. we won't book any more plans in for next week, but just a heads up, that's gonna cause Yeah. an issue with the backlog. Yeah. Yep. Cool. Can you can you maybe again, when Larissa comes in, can you please Right. just immediately grab her and say, hey. I need to chat to you Yeah. and say Yeah. and basically tell her what we are doing, what the current game plan is, but just be like, hey. We've got, like, frigging this going on. We need to have a chat about it. Yeah. Yeah. Yeah. Because we're trying to flag her down with it, and she hasn't gotten me. But yeah.","start_word":2931,"end_word":3089,"sentiment":"neutral","sentiment_score":-0.06006110459566116},{"text":"Because I can't let this keep happening.","start_word":3090,"end_word":3096,"sentiment":"negative","sentiment_score":-0.3474647104740143},{"text":"Yeah. No. No. Definitely not. I just yeah. I looked at the email, and I was like, oh, the plan's not quite done.","start_word":3097,"end_word":3119,"sentiment":"neutral","sentiment_score":-0.2908283770084381},{"text":"And I was trying to call the client and try to pay for parking, and the whole world was just falling apart.","start_word":3120,"end_word":3141,"sentiment":"negative","sentiment_score":-0.4156774878501892},{"text":"Oh, no. I I heard exactly average. It turns out there's a national Telstra average because I absolutely Yeah. am.","start_word":3142,"end_word":3161,"sentiment":"neutral","sentiment_score":-0.20862825214862823},{"text":"I I called up NAB and started screaming at them.","start_word":3162,"end_word":3171,"sentiment":"negative","sentiment_score":-0.3891022205352783},{"text":"They've been like, Oh, why did did you?","start_word":3172,"end_word":3179,"sentiment":"neutral","sentiment_score":-0.32661163806915283},{"text":"you do this?","start_word":3180,"end_word":3182,"sentiment":"negative","sentiment_score":-0.4003017544746399},{"text":"Yeah.","start_word":3183,"end_word":3183,"sentiment":"neutral","sentiment_score":-0.25189343094825745},{"text":"Like, why are you not letting me pay my bills?","start_word":3184,"end_word":3193,"sentiment":"negative","sentiment_score":-0.4517151117324829},{"text":"Yeah.","start_word":3194,"end_word":3194,"sentiment":"neutral","sentiment_score":-0.2895146608352661},{"text":"And that might cause a problem with us trying to get ahold of clients today too. That might cause some no answers with people Well, not being I able actually to answer sent their that to phone.","start_word":3195,"end_word":3231,"sentiment":"negative","sentiment_score":-0.36628295843665665},{"text":"Perrisa. And I'm like, hey, buckle with Telstra. I ordered you next week. So a lot of clients may not answer. Yeah. Yeah. Alright. Yeah. I'm going to let you go. I'm going Yeah. to try and pull it out, Joshua, for you so you can at least Yep. have a read for him. Yep.","start_word":3232,"end_word":3286,"sentiment":"neutral","sentiment_score":-0.05075950175523758},{"text":"Again, most of it's pretty good and done.","start_word":3287,"end_word":3294,"sentiment":"positive","sentiment_score":0.6597909331321716},{"text":"I just need to make sure I've got all this stuff. Let's just track this here. Track that out. This is quote saved in the file. Do you know if it's quote saved? Who? Joshua Leshki? No. So she requested the quote, but they said three to five days. Christie did call them to get the increased quote, but they weren't giving it to her. So I think Uh-huh. she was doing a new business quote. Okay. But it should be in I'm the file, gonna the quote that she used. yeah. I could see that. I just wanna make sure. I'm just gonna pop this in. That's not you. That's true. Dana. Alright. So this one here, Yep. just so I don't have to go back and be like, hey. You could go, oh, this is wrong. Yeah. Is this the one you're talking about? So it should have I see that.","start_word":3295,"end_word":3447,"sentiment":"neutral","sentiment_score":-0.03772708401083946},{"text":"Thanks, sweetie.","start_word":3448,"end_word":3449,"sentiment":"positive","sentiment_score":0.461010217666626},{"text":"Jess aggressively put Anasol next to my desk. So it's got trauma link to life. IP is at 219 oh, no. 7875. That looks correct. Thirty days, It does age 60 look right, five. doesn't it? It's on his income of 135,000. I'm pretty sure he emailed Sammy this morning just updating Yeah. his income. We'll see if it's in here. Yeah. Yeah. Because Six I'm getting two I'm one getting in trouble for six.","start_word":3450,"end_word":3524,"sentiment":"neutral","sentiment_score":-0.06337155401706696},{"text":"doing all this extra overtime, but I'm having to do overtime because I need to get my shit done, and I'm not getting my shit done.","start_word":3525,"end_word":3550,"sentiment":"negative","sentiment_score":-0.4611949920654297},{"text":"One thing I just noticed, Yeah. is his IP supposed to be changing to age 65? Because of No. the We COC were keeping at five years. yeah. No. We were keeping his income protection the same. Alright. Cool. It's just increasing It it was to the just amount? it was just increasing it to keep it in line with the 70%. There was no change to the waiting or benefit period. Yep. Cool. I'm I just can't gonna keep you see on the that phone on real here. quick if that's alright, and I'm gonna update it right now. Leave your choice in life, trauma, life. The income protection yeah. I've got income protection IP seventy five years, thirty days inside super. Our expiry age is age 65. Is that what you're looking at? Is that what I had? Let me just But have quick this look. quote you just sent me, the benefit period is still five years. Oh, yeah. Oh, I hate when they have five and the other one is thirty. Yep. That's cool. He also confirmed his income is 122,000, and we're working on income of 135. So we just need to decrease the IP. Alright. So sorry. What checking cover were you saying? A 185? 122 now. He emailed Sammy back this morning to say his income is now 122,000. Let me just screenshot this for you. It's in his Odoo file. So his IP should technically be seven one one six. Is that right? Yeah. Yeah. So So 70% of one twenty two. So 70 divided 100 times one twenty two. Oh, fuck. 70 divided 100 times one 22,000 equals that. Divide that by 12 is seven one one six sixty six. Yeah. Perfect. Alright. Cool. Let me just Yes. go in and update that. Because, again, I wanna just have this all done just so it's all good. His occupation's still the exact same. Right? Yeah. No change to occupation that I'm aware of. Yep. Cool. So you want me to change the annual income including super us including super. Hang on. Alright. Cool. Yep. Which means you're gonna have to request a new a new alteration quote from Clearview. Yep. Alright. Cool. Hang on. That's Court okay. two. Look.","start_word":3551,"end_word":3928,"sentiment":"neutral","sentiment_score":0.005359204619058541},{"text":"If this is honestly just too hard, we'll just reschedule him.","start_word":3929,"end_word":3939,"sentiment":"negative","sentiment_score":-0.39320024847984314},{"text":"We'll say we've got issues with the phone, and we'll reschedule him.","start_word":3940,"end_word":3951,"sentiment":"neutral","sentiment_score":-0.3005630075931549},{"text":"It's not gonna be too high. We're getting your shit out.","start_word":3952,"end_word":3962,"sentiment":"negative","sentiment_score":-0.5422418713569641},{"text":"Yeah. I'm Sure.","start_word":3963,"end_word":3965,"sentiment":"neutral","sentiment_score":-0.1352677941322327},{"text":"not if I can reschedule with shit.","start_word":3966,"end_word":3972,"sentiment":"negative","sentiment_score":-0.3472866117954254},{"text":"Alright. So income Because when protection. I put it So out yesterday, which I said yesterday, I was like, if you think back to March, you and I were fucking knocking out 13 SOAs a week. yeah. So sorry. Hang on. Just real quick. So with his Yeah. IP now, it's gonna be Mhmm. seven one one six, Mhmm. and we've got the increasing claims options. Yeah? There's nothing else? No. It's just whatever's on Cool. your current policy, we're not making any changes to the current policy in any way, shape, or form. We're just changing the just increasing the IP Yep. monthly And then benefits. we're adding Sorry. in, yeah, and we're adding in a life and teeth a life and trauma benefit on the site. Correct? Yep. Yeah. He wanted to look at getting a year's worth of trauma, and we're adding life to it to make it cheaper and also give benefits. I've got in my file notes the additional benefits of having life attached with Clearview. Yep. Alright. Cool. Yeah. I'm on. Download for me. Alright. Gamma. Yeah. Yummy. Yummy. Yummy. Yummy. Yummy. Alright. Cool. Here we are. Yep. Sweet. Got that in there. Here you go. Here's the squad. Alright. Cool. So let me just click off you fuck it. There we go. So I have this. Can you just open this and make sure that's it? Thank you, sweetheart. Uh-huh. There you go. He won't get the message if he is, though. Well, he tell me that he was gonna be at Bush somewhere. So he it was like he may have service, may not. Yeah. Alright. So that quote I just said, you know, that should now be the correct IP. Opening up. Because you're gonna have a 135 k of life and trauma, life and TPDs, length, it's remaining the exact same, and then IP Yep. is just increasing to 7116. Yep. Just changes in your annual income to $122,000 instead to the $1.35 on the front of the quote there. That one has the super onto it. The what? See how it says including super. Clearly, Alright. that's the dump thing where it adds in. That's why it's done it weirdly. So I think it had, Alright. like, the s g and all that. Yeah. Yeah. Okay. That's fine. That's Yeah. fine. Alright. Cool. Yep. Alright. That's Insurance absolutely recommendation. fine. Yeah. Increasing claims, occupation rating, benefits prior age 65, five years thirty days waiting. Yep. And it's 71216. Yeah. Perfect. Yep. Alright. Cool. Oh, it's also not the correct one. Alright. Cool. Sweet. I will blitz this out.","start_word":3973,"end_word":4411,"sentiment":"neutral","sentiment_score":-0.035559872907834605},{"text":"That's all good.","start_word":4412,"end_word":4414,"sentiment":"positive","sentiment_score":0.4405454397201538},{"text":"I just wanted to make sure we had that. Super Yeah. linked insurances. Cool. Yeah. I will blitz this out from what Christie had. I will Yeah. send her a message with you as well just saying, hey. Dana wants me to hop on this. I'm currently on it just so she doesn't Yep. think I'm just stealing stuff. Yep. Cool. Sweet.","start_word":4415,"end_word":4476,"sentiment":"neutral","sentiment_score":0.02644147165119648},{"text":"That's all I needed, Dana.","start_word":4477,"end_word":4481,"sentiment":"positive","sentiment_score":0.3395412862300873},{"text":"I will call you if I have an issue, or I'll message you to say, hey. Please help. Okay.","start_word":4482,"end_word":4500,"sentiment":"neutral","sentiment_score":0.11445754766464232},{"text":"Cool. No worries. Cool. Thank you so much.","start_word":4501,"end_word":4508,"sentiment":"positive","sentiment_score":0.5795958042144775},{"text":"Can we go to him? We can go team. Woah. Alright.","start_word":4509,"end_word":4519,"sentiment":"neutral","sentiment_score":0.2541027069091797},{"text":"And Thanks, Larissa's Val.","start_word":4520,"end_word":4523,"sentiment":"positive","sentiment_score":0.3696939051151275},{"text":"here. Alright. Yeah. Could you just quickly jump on her and just let her know what's happened? Yeah. I will.","start_word":4524,"end_word":4543,"sentiment":"neutral","sentiment_score":0.12943822145462036},{"text":"Thank you. Yeah. Thanks, pal. Have a good one.","start_word":4544,"end_word":4552,"sentiment":"positive","sentiment_score":0.5872617959976196},{"text":"Bye. Alright.","start_word":4553,"end_word":4554,"sentiment":"neutral","sentiment_score":0.30808359384536743},{"text":"Thanks. See you later.","start_word":4555,"end_word":4558,"sentiment":"positive","sentiment_score":0.3994317948818207},{"text":"Bye. Bye.","start_word":4559,"end_word":4560,"sentiment":"neutral","sentiment_score":0.16646572947502136}],"average":{"sentiment":"neutral","sentiment_score":-0.02126717113676103}}}}