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The representative corrected the configuration on their end and the service is now up, but they are still not seeing the router. The representative asked Gustavo to call back the next day to check for an issue and confirmed the same time."},"intents":{"segments":[{"text":"I just wanted to check-in, is the router switched on right now and connected to the NTT box?","start_word":44,"end_word":61,"intents":[{"intent":"Check router status","confidence_score":0.30870914},{"intent":"Notify about router issue","confidence_score":6.162489e-7}]},{"text":"Can I call Mhmm. you tomorrow afternoon? Yeah.","start_word":129,"end_word":136,"intents":[{"intent":"Call maureen tomorrow","confidence_score":0.00024076122},{"intent":"Request call back","confidence_score":0.026748797}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Good yes. Hello. Good afternoon. This is Maureen from Airtel Australia. Am I speaking with Gustavo? Sorry? Sorry. This Who is is Maureen this? from Airtel Australia. From what? Sorry. Airtel. Oh, Adele. Okay. Sorry. Yeah. Mhmm. Yeah. This is Gustavo. Yeah. I just wanted to check-in, is the router switched on right now and connected to the NTT box? Oh, I'm not at the apartment right now. I'll be there tomorrow. Mhmm. Okay. I see. Because upon checking with the network team, there's an o and new serial number mismatch on this unit on the unit. So we have corrected the configurations on our end, and the service is now up. But we are not seeing any router connected. That's why we just wanted to check-in. Can I call Mhmm. you tomorrow afternoon? Yeah. I'll be there in Yeah. the apartment. Okay. Just give us a callback The same if number? there's still an issue. Yeah. Same number. Okay. Okay. Thank you. Bye.","start_word":0,"end_word":165,"sentiment":"neutral","sentiment_score":-0.03374077007174492},{"text":"Thank you.","start_word":166,"end_word":167,"sentiment":"positive","sentiment_score":0.3563493490219116},{"text":"Bye.","start_word":168,"end_word":168,"sentiment":"neutral","sentiment_score":0.2872657775878906},{"text":"Have a great Cheers.","start_word":169,"end_word":172,"sentiment":"positive","sentiment_score":0.549193263053894},{"text":"day.","start_word":173,"end_word":173,"sentiment":"neutral","sentiment_score":0.244634211063385}],"average":{"sentiment":"neutral","sentiment_score":-0.00884894237798803}}}}