{"metadata":{"transaction_key":"deprecated","request_id":"019f1b51-f3c1-7c30-8037-98401230f9fe","sha256":"dff6dda6a5d997e06e5aa267e0b204c8aceae37bf2ba323cf538b0d3b59aac71","created":"2026-07-01T01:36:24.611Z","duration":26.999937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":22},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Am I speaking to Ewan? Hello?","confidence":0.9980469,"words":[{"word":"oh","start":2.56,"end":2.72,"confidence":0.99072266,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.42456692457199097},{"word":"hi","start":2.72,"end":3.04,"confidence":0.99560547,"punctuated_word":"hi.","sentiment":"positive","sentiment_score":0.41402631998062134},{"word":"this","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.22173228859901428},{"word":"is","start":3.28,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22043487429618835},{"word":"andrew","start":3.4399998,"end":3.84,"confidence":0.9980469,"punctuated_word":"Andrew","sentiment":"positive","sentiment_score":0.5084601044654846},{"word":"from","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4788825511932373},{"word":"vigilance","start":4.16,"end":4.66,"confidence":0.94677734,"punctuated_word":"Vigilance","sentiment":"positive","sentiment_score":0.3518279194831848},{"word":"ai","start":4.7999997,"end":5.2999997,"confidence":0.92993164,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.30511409044265747},{"word":"am","start":5.92,"end":6.08,"confidence":0.49145508,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.0032957345247268677},{"word":"i","start":6.08,"end":6.3199997,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.048912569880485535},{"word":"speaking","start":6.3199997,"end":6.72,"confidence":0.99902344,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.09713186323642732},{"word":"to","start":6.72,"end":7.22,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.036154597997665405},{"word":"ewan","start":7.52,"end":8.02,"confidence":0.6969401,"punctuated_word":"Ewan?","sentiment":"neutral","sentiment_score":0.05067899823188782},{"word":"hello","start":13.465,"end":13.965,"confidence":0.9638672,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.0217779278755188}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Am I speaking to Ewan? Hello?","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":2.56,"end":3.04,"sentiment":"positive","sentiment_score":0.41929662227630615},{"text":"This is Andrew from Vigilance AI.","start":3.04,"end":5.2999997,"sentiment":"positive","sentiment_score":0.3477419714132945},{"text":"Am I speaking to Ewan?","start":5.92,"end":8.02,"sentiment":"neutral","sentiment_score":0.007063713669776914},{"text":"Hello?","start":13.465,"end":13.965,"sentiment":"neutral","sentiment_score":-0.0217779278755188}],"sentiment":"neutral","sentiment_score":0.20989897953612463,"num_words":14,"start":2.56,"end":13.965}]}}]},{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]}],"paragraphs":{"transcript":"\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Am I speaking to Ewan? Hello?","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":2.56,"end":3.04,"sentiment":"positive","sentiment_score":0.41929662227630615},{"text":"This is Andrew from Vigilance AI.","start":3.04,"end":5.2999997,"sentiment":"positive","sentiment_score":0.3477419714132945},{"text":"Am I speaking to Ewan?","start":5.92,"end":8.02,"sentiment":"neutral","sentiment_score":0.007063713669776914},{"text":"Hello?","start":13.465,"end":13.965,"sentiment":"neutral","sentiment_score":-0.0217779278755188}],"sentiment":"neutral","sentiment_score":0.20989897953612463,"channel":0,"num_words":14,"start":2.56,"end":13.965}]},"summary":{"result":"success","short":"Oh, hi. This is Andrew from Vigilance AI. Am I speaking to Ewan? Hello?"},"intents":{"segments":[{"text":"Hello?","start_word":13,"end_word":13,"intents":[{"intent":"Confirm identity","confidence_score":0.4740615}]}]},"sentiments":{"segments":[{"text":"Oh, hi. This is Andrew from Vigilance AI.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.3671083152294159},{"text":"Am I speaking to Ewan? Hello?","start_word":8,"end_word":13,"sentiment":"neutral","sentiment_score":0.00885278545320034}],"average":{"sentiment":"neutral","sentiment_score":0.22054923664439807}}}}