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Like, I don't remember, to be honest.\n\nChannel 0: I'm sorry. You have reached wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services. We don't cater any other phone number aside with Australian number.\n\nAbove your Indian phone number, you have to contact your local network to get support. It just so happened the same name, air","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"positive","sentiment_score":0.39394330978393555},{"text":"Good afternoon.","start":1.12,"end":1.78,"sentiment":"positive","sentiment_score":0.6107230484485626},{"text":"Thank you so much for calling your Total account.","start":1.8399999,"end":4.0,"sentiment":"positive","sentiment_score":0.7901885840627882},{"text":"How may I help you today?","start":4.0,"end":5.22,"sentiment":"positive","sentiment_score":0.6206954419612885}],"sentiment":"positive","sentiment_score":0.6917366286118826,"channel":0,"num_words":18,"start":0.79999995,"end":5.22},{"sentences":[{"text":"Hi.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.0485059916973114},{"text":"So I have this ADR number from India, and I want to see how long, like, the phone is recharged for.","start":6.96,"end":15.615,"sentiment":"neutral","sentiment_score":0.0004531310959940865},{"text":"Like, I don't remember, to be honest.","start":15.615,"end":17.314999,"sentiment":"neutral","sentiment_score":-0.07059098514063018}],"sentiment":"neutral","sentiment_score":-0.015038453492111173,"channel":1,"num_words":29,"start":6.16,"end":17.314999},{"sentences":[{"text":"I'm sorry.","start":18.335,"end":19.055,"sentiment":"neutral","sentiment_score":-0.20453401654958725},{"text":"You have reached wrong phone number.","start":19.055,"end":21.215,"sentiment":"negative","sentiment_score":-0.3579834500948588},{"text":"This is Airtel AU.","start":21.215,"end":23.795,"sentiment":"neutral","sentiment_score":-0.049743032082915306},{"text":"We are a Internet service provider and a mobile plan services.","start":23.855,"end":28.230001,"sentiment":"neutral","sentiment_score":-0.04596176354045218},{"text":"We don't cater any other phone number aside with Australian number.","start":28.69,"end":32.71,"sentiment":"neutral","sentiment_score":-0.1339419795708223}],"sentiment":"neutral","sentiment_score":-0.13926123635952964,"channel":0,"num_words":34,"start":18.335,"end":32.71},{"sentences":[{"text":"Above your Indian phone number, you have to contact your local network to get support.","start":32.93,"end":38.15,"sentiment":"neutral","sentiment_score":-0.06570812563101451},{"text":"It just so happened the same name, air","start":38.21,"end":40.463936,"sentiment":"neutral","sentiment_score":-0.020759589271619916}],"sentiment":"neutral","sentiment_score":-0.050073852114703346,"channel":0,"num_words":23,"start":32.93,"end":40.463936}]},"summary":{"result":"success","short":"The customer calls Total account and asks about the length of their phone recharging. The agent explains that they are an Internet service provider and do not cater to other phone numbers aside from Australian numbers. The customer is advised to contact their local network for support."},"intents":{"segments":[{"text":"So I have this ADR number from India, and I want to see how long, like, the phone is recharged for.","start_word":19,"end_word":39,"intents":[{"intent":"Asking about phone recharge time","confidence_score":0.0005869514}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling your Total account. How may I help you today?","start_word":0,"end_word":17,"sentiment":"positive","sentiment_score":0.6718863844871521},{"text":"Hi. So I have this ADR number from India, and I want to see how long, like, the phone is recharged for. Like, I don't remember, to be honest. I'm sorry.","start_word":18,"end_word":48,"sentiment":"neutral","sentiment_score":-0.03735536336898804},{"text":"You have reached wrong phone number.","start_word":49,"end_word":54,"sentiment":"negative","sentiment_score":-0.34171727299690247},{"text":"This is Airtel AU. We are a Internet service provider and a mobile plan services. We don't cater any other phone number aside with Australian number. Above your Indian phone number, you have to contact your local network to get support. It just so happened the same name, air","start_word":55,"end_word":103,"sentiment":"neutral","sentiment_score":-0.06715806573629379}],"average":{"sentiment":"neutral","sentiment_score":0.04834184927098891}}}}