{"metadata":{"transaction_key":"deprecated","request_id":"019fb537-b35b-7cf3-867b-3fd0e7e04a70","sha256":"bdfa1960d672e641e7447e5279fae21eb0e1da0775a910df661408373a2220e5","created":"2026-07-30T22:49:15.585Z","duration":11.5199375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling Gaby Products Australia, creating bags of difference since 1949. We are unable to answer your call at this time. Please leave your name, phone number.","confidence":1.0,"words":[{"word":"thank","start":1.1999999,"end":1.52,"confidence":0.49316406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6880668997764587},{"word":"you","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6703576445579529},{"word":"for","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6585263609886169},{"word":"calling","start":1.8399999,"end":2.32,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7681801915168762},{"word":"gaby","start":2.32,"end":2.8,"confidence":0.5895996,"punctuated_word":"Gaby","sentiment":"positive","sentiment_score":0.7916011810302734},{"word":"products","start":2.8,"end":3.1999998,"confidence":0.96240234,"punctuated_word":"Products","sentiment":"positive","sentiment_score":0.7754190564155579},{"word":"australia","start":3.1999998,"end":3.6999998,"confidence":0.8679199,"punctuated_word":"Australia,","sentiment":"positive","sentiment_score":0.7986682653427124},{"word":"creating","start":4.0,"end":4.4,"confidence":0.9970703,"punctuated_word":"creating","sentiment":"positive","sentiment_score":0.8579503893852234},{"word":"bags","start":4.4,"end":4.72,"confidence":0.9819336,"punctuated_word":"bags","sentiment":"positive","sentiment_score":0.8230844736099243},{"word":"of","start":4.72,"end":4.7999997,"confidence":0.9160156,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.8102143406867981},{"word":"difference","start":4.7999997,"end":5.2799997,"confidence":0.9536133,"punctuated_word":"difference","sentiment":"positive","sentiment_score":0.7838330268859863},{"word":"since","start":5.2799997,"end":5.6,"confidence":1.0,"punctuated_word":"since","sentiment":"positive","sentiment_score":0.7727733254432678},{"word":"1949","start":5.6,"end":6.74,"confidence":1.0,"punctuated_word":"1949.","sentiment":"positive","sentiment_score":0.7407598495483398},{"word":"we","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.640644907951355},{"word":"are","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.6953240036964417},{"word":"unable","start":7.12,"end":7.52,"confidence":1.0,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.722926676273346},{"word":"to","start":7.52,"end":7.6,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.728389322757721},{"word":"answer","start":7.6,"end":7.9199996,"confidence":0.9873047,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.7613418698310852},{"word":"your","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7208302617073059},{"word":"call","start":8.08,"end":8.32,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7871034145355225},{"word":"at","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6968443393707275},{"word":"this","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.7583868503570557},{"word":"time","start":8.639999,"end":9.139999,"confidence":1.0,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.6743614673614502},{"word":"please","start":9.2,"end":9.5199995,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.42357486486434937},{"word":"leave","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.31121161580085754},{"word":"your","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2692809998989105},{"word":"name","start":10.0,"end":10.48,"confidence":0.99853516,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.2922106385231018},{"word":"phone","start":10.48,"end":10.8,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.33292844891548157},{"word":"number","start":10.8,"end":11.3,"confidence":0.7207031,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.26714441180229187}],"paragraphs":{"transcript":"\nThank you for calling Gaby Products Australia, creating bags of difference since 1949. We are unable to answer your call at this time. Please leave your name, phone number.","paragraphs":[{"sentences":[{"text":"Thank you for calling Gaby Products Australia, creating bags of difference since 1949.","start":1.1999999,"end":6.74,"sentiment":"positive","sentiment_score":0.7645719234759991},{"text":"We are unable to answer your call at this time.","start":6.7999997,"end":9.139999,"sentiment":"negative","sentiment_score":-0.7186153113842011},{"text":"Please leave your name, phone number.","start":9.2,"end":11.3,"sentiment":"neutral","sentiment_score":-0.31605849663416546}],"sentiment":"neutral","sentiment_score":0.029549341777275348,"num_words":29,"start":1.1999999,"end":11.3}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Gaby Products Australia, creating bags of difference since 1949. We are unable to answer your call at this time. Please leave your name, phone number.","paragraphs":[{"sentences":[{"text":"Thank you for calling Gaby Products Australia, creating bags of difference since 1949.","start":1.1999999,"end":6.74,"sentiment":"positive","sentiment_score":0.7645719234759991},{"text":"We are unable to answer your call at this time.","start":6.7999997,"end":9.139999,"sentiment":"negative","sentiment_score":-0.7186153113842011},{"text":"Please leave your name, phone number.","start":9.2,"end":11.3,"sentiment":"neutral","sentiment_score":-0.31605849663416546}],"sentiment":"neutral","sentiment_score":0.029549341777275348,"channel":1,"num_words":29,"start":1.1999999,"end":11.3}]},"summary":{"result":"success","short":"Thank you for calling Gaby Products Australia, creating bags of difference since 1949. We are unable to answer your call at this time. Please leave your name, phone number."},"intents":{"segments":[{"text":"Please leave your name, phone number.","start_word":23,"end_word":28,"intents":[{"intent":"Requesting call back","confidence_score":0.008112036}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Gaby Products Australia, creating bags of difference since 1949.","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.7669039964675903},{"text":"We are unable to answer your call at this time. Please leave your name, phone number.","start_word":13,"end_word":28,"sentiment":"negative","sentiment_score":-0.5647053122520447}],"average":{"sentiment":"neutral","sentiment_score":0.02712106704711914}}}}