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But if now is not a good time, we can get it rescheduled. No. That's okay. Are they you didn't get one? No. That's totally fine. Of course, we can. When is a better time for you? Okay. That is okay. Now let me have a little bit look for you. That's okay. No. It's just me. Now I am quite booked out during those times. Do you have any availability mornings at all or next Wednesday or not really? I could do any time from 08:30. Yes? Okay. Okay. Okay. Okay. That's okay. That that is totally fine. Totally get it. So what I will do is I will tentatively book you in. That is next Wednesday, the twenty sixth of August at 08:30. Now reminder text. Do you want one early in the morning, the night before? Tuesday afternoon. Alright. Perfect. I will make sure that that's no. That is awkward. But, obviously, if something comes up with work and you can't make it, just let us know so we can always get that rescheduled for you. Yes. Yes. Emergency. Gotta prioritize them. That's fine. Okay. Yes. 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This is Ronica from Oakview Financial. How are you? Is it Ronica from Oakview Financial? Good.\n\nThanks. How are you, Richard? Yeah. But if now is not a good time, we can get it rescheduled. No.\n\nThat's okay. Are they you didn't get one? No. That's totally fine. Of course, we can.\n\nWhen is a better time for you? Okay. That is okay. Now let me have a little bit look for you. That's okay.\n\nNo. It's just me. Now I am quite booked out during those times. Do you have any availability mornings at all or next Wednesday or not really? I could do any time from 08:30.\n\nYes? Okay. Okay. Okay. Okay.\n\nThat's okay. That that is totally fine. Totally get it. So what I will do is I will tentatively book you in. That is next Wednesday, the twenty sixth of August at 08:30.\n\nNow reminder text. Do you want one early in the morning, the night before? Tuesday afternoon. Alright. Perfect.\n\nI will make sure that that's no. That is awkward. But, obviously, if something comes up with work and you can't make it, just let us know so we can always get that rescheduled for you. Yes. Yes.\n\nEmergency. Gotta prioritize them. That's fine. Okay. Yes.\n\nI think so too. Alright. Beautiful. Well, that is all booked in on Wednesday, the twenty sixth, at 08:30, and I will get that reminder text sent on Tuesday afternoon for you. No worries.\n\nWe'll speak next week. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Richard.","start":4.08,"end":5.2,"sentiment":"positive","sentiment_score":0.3886146644751231},{"text":"This is Ronica from Oakview Financial.","start":5.2,"end":7.06,"sentiment":"neutral","sentiment_score":0.31257850925127667},{"text":"How are you?","start":7.2,"end":7.94,"sentiment":"neutral","sentiment_score":0.2403482844432195},{"text":"Is it Ronica from Oakview Financial?","start":10.16,"end":12.42,"sentiment":"neutral","sentiment_score":0.035701182360450424},{"text":"Good.","start":15.375,"end":15.775,"sentiment":"positive","sentiment_score":0.6311050057411194}],"sentiment":"neutral","sentiment_score":0.24250905274560577,"num_words":19,"start":4.08,"end":15.775},{"sentences":[{"text":"Thanks.","start":15.775,"end":16.095,"sentiment":"positive","sentiment_score":0.6177217960357666},{"text":"How are you, 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Richard speaking. Yes. Who? Sorry? Oh, good day, Veronica. How are you going? Oh, it's our appointment today. They did send me a reminder text. Oh, yeah. I'm sorry. I'm just leaving work and got something. Oh, no. Sorry, Veronica. I I said to her that she sent me a text the day before. Oh, no. I don't it does. Is it alright if we reschedule? Well, 04:30 on a Tuesday, Wednesday works. But if I if I get top, it is fixed. I I nearly didn't answer because I'm still at work. I thought I but some market up. When you say morning, what time do you mean? Could probably do 08:30. Yeah. Yeah. I just need to I'd have to check my work calendar, then I'll get back to you. But I'd say that 08:30 will should work. The only thing is I'll I'll I will be at work, so I could probably talk. But if I get called away, I get called away. You know? Yeah. Yep. Yep. Tuesday Tuesday afternoon is fine or Tuesday morning. Yeah. So sick by me. I'm so sorry about that. Yeah. I'll I'll I'll be at work, but if you're happy to talk to me while I'm at work, the only thing is, like, obviously, I'm a paramedic, so, you know, I can't we're not gonna have to run off. Yeah. But I think that, you know, where we are, I think it'd be a pretty quick one anyway. So yeah. Okay. Thank you, Veronica. 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Richard speaking. Yes. Who? Sorry?\n\nOh, good day, Veronica. How are you going? Oh, it's our appointment today. They did send me a reminder text. Oh, yeah.\n\nI'm sorry. I'm just leaving work and got something. Oh, no. Sorry, Veronica. I I said to her that she sent me a text the day before.\n\nOh, no. I don't it does. Is it alright if we reschedule? Well, 04:30 on a Tuesday, Wednesday works. But if I if I get top, it is fixed.\n\nI I nearly didn't answer because I'm still at work. I thought I but some market up. When you say morning, what time do you mean? Could probably do 08:30. Yeah.\n\nYeah. I just need to I'd have to check my work calendar, then I'll get back to you. But I'd say that 08:30 will should work. The only thing is I'll I'll I will be at work, so I could probably talk. But if I get called away, I get called away.\n\nYou know? Yeah. Yep. Yep. Tuesday Tuesday afternoon is fine or Tuesday morning.\n\nYeah. So sick by me. I'm so sorry about that. Yeah. 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Thank you, Veronica.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.05478321015834808},{"text":"Richard speaking.","start":2.48,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.057770365849137306},{"text":"Yes.","start":4.16,"end":4.66,"sentiment":"positive","sentiment_score":0.3715404868125915},{"text":"Who?","start":8.96,"end":9.28,"sentiment":"neutral","sentiment_score":0.041979219764471054},{"text":"Sorry?","start":9.28,"end":9.78,"sentiment":"neutral","sentiment_score":0.01890505850315094}],"sentiment":"neutral","sentiment_score":0.10045811782280605,"num_words":6,"start":1.92,"end":9.78},{"sentences":[{"text":"Oh, good day, Veronica.","start":13.235001,"end":14.215,"sentiment":"positive","sentiment_score":0.4019484668970108},{"text":"How are you going?","start":14.275,"end":15.095,"sentiment":"positive","sentiment_score":0.3595980256795883},{"text":"Oh, it's our appointment 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yeah.","start":166.79,"end":168.48999,"sentiment":"neutral","sentiment_score":0.07250111550092697},{"text":"Okay.","start":174.06999,"end":174.56999,"sentiment":"neutral","sentiment_score":0.16180464625358582},{"text":"Thank you, Veronica.","start":179.365,"end":180.345,"sentiment":"positive","sentiment_score":0.6649679144223531}],"sentiment":"neutral","sentiment_score":0.12823468398302793,"num_words":25,"start":162.47,"end":180.345},{"sentences":[{"text":"Bye.","start":183.125,"end":183.625,"sentiment":"neutral","sentiment_score":0.08331672847270966}],"sentiment":"neutral","sentiment_score":0.08331672847270966,"num_words":1,"start":183.125,"end":183.625}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Richard speaking.\n\nChannel 0: Good\n\nChannel 1: Yes.\n\nChannel 0: afternoon, Richard. This is Ronica from Oakview Financial. How are you?\n\nChannel 1: Who? Sorry?\n\nChannel 0: Is it Ronica from Oakview Financial?\n\nChannel 1: Oh, good day, Veronica. How are you going?\n\nChannel 0: Good. Thanks. How are you, Richard?\n\nChannel 1: Oh, it's our appointment today.\n\nChannel 0: Yeah. But if now is not a good time, we can get it rescheduled.\n\nChannel 1: They did send me a reminder text. Oh, yeah. I'm sorry. I'm just leaving work and\n\nChannel 0: No.\n\nChannel 1: got\n\nChannel 0: That's\n\nChannel 1: something.\n\nChannel 0: okay.\n\nChannel 1: Oh, no. Sorry, Veronica. I I said to her that she sent me a text the day before.\n\nChannel 0: Are they\n\nChannel 1: Oh,\n\nChannel 0: you didn't get one?\n\nChannel 1: no. I don't\n\nChannel 0: No.\n\nChannel 1: it does.\n\nChannel 0: That's totally\n\nChannel 1: Is it alright\n\nChannel 0: fine.\n\nChannel 1: if we reschedule?\n\nChannel 0: Of course, we can. When is a better time for you?\n\nChannel 1: Well, 04:30 on a Tuesday, Wednesday works. But if\n\nChannel 0: Okay.\n\nChannel 1: I if I get top,\n\nChannel 0: That\n\nChannel 1: it\n\nChannel 0: is okay. Now let\n\nChannel 1: is\n\nChannel 0: me have a little bit look for you.\n\nChannel 1: fixed. I I nearly didn't answer because I'm still at work. I thought\n\nChannel 0: That's\n\nChannel 1: I\n\nChannel 0: okay.\n\nChannel 1: but some market up.\n\nChannel 0: No. It's just me. Now I am quite booked out during those times. Do you have any availability mornings at all or next Wednesday or not really?\n\nChannel 1: When you say morning, what time do you mean?\n\nChannel 0: I could do any time from 08:30.\n\nChannel 1: Could probably do 08:30. Yeah.\n\nChannel 0: Yes?\n\nChannel 1: Yeah. I just need to I'd have to check my work calendar, then I'll get back to you. But I'd say\n\nChannel 0: Okay.\n\nChannel 1: that 08:30 will\n\nChannel 0: Okay. Okay.\n\nChannel 1: should work. The only thing is I'll I'll I will be at work, so I could\n\nChannel 0: Okay. That's\n\nChannel 1: probably talk.\n\nChannel 0: okay.\n\nChannel 1: But if I get called away, I get called away. You know?\n\nChannel 0: That that is totally fine. Totally get it. So what I\n\nChannel 1: Yeah.\n\nChannel 0: will do is I will tentatively book you in. That is next Wednesday, the twenty sixth of\n\nChannel 1: Yep.\n\nChannel 0: August at 08:30.\n\nChannel 1: Yep.\n\nChannel 0: Now reminder text. Do you want one early in the morning, the night before?\n\nChannel 1: Tuesday Tuesday afternoon is fine or\n\nChannel 0: Tuesday\n\nChannel 1: Tuesday morning.\n\nChannel 0: afternoon.\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: So\n\nChannel 0: Perfect.\n\nChannel 1: sick\n\nChannel 0: I\n\nChannel 1: by\n\nChannel 0: will\n\nChannel 1: me.\n\nChannel 0: make\n\nChannel 1: I'm so\n\nChannel 0: sure that\n\nChannel 1: sorry\n\nChannel 0: that's\n\nChannel 1: about that. Yeah.\n\nChannel 0: no. That is awkward. But, obviously, if something comes up with work and you can't make it, just let us know so we\n\nChannel 1: I'll\n\nChannel 0: can always get that rescheduled\n\nChannel 1: I'll\n\nChannel 0: for\n\nChannel 1: I'll be at work, but if you're happy to talk to me while I'm at\n\nChannel 0: you.\n\nChannel 1: work,\n\nChannel 0: Yes.\n\nChannel 1: the only thing is, like, obviously, I'm a paramedic, so, you know,\n\nChannel 0: Yes.\n\nChannel 1: I can't we're not gonna\n\nChannel 0: Emergency.\n\nChannel 1: have to run off.\n\nChannel 0: Gotta prioritize them.\n\nChannel 1: Yeah. But I\n\nChannel 0: That's\n\nChannel 1: think that,\n\nChannel 0: fine.\n\nChannel 1: you know, where we are, I think it'd be a pretty quick one anyway. So\n\nChannel 0: Okay. Yes.\n\nChannel 1: yeah.\n\nChannel 0: I think so too. Alright. Beautiful. Well, that is all booked in on Wednesday, the twenty sixth, at 08:30,\n\nChannel 1: Okay.\n\nChannel 0: and I will get that reminder text sent on Tuesday afternoon\n\nChannel 1: Thank\n\nChannel 0: for\n\nChannel 1: you, Veronica.\n\nChannel 0: you. No worries. We'll speak next week.\n\nChannel 1: Bye.\n\nChannel 0: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.05478321015834808},{"text":"Richard speaking.","start":2.48,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.057770365849137306}],"sentiment":"neutral","sentiment_score":0.0567746472855409,"channel":1,"num_words":3,"start":1.92,"end":3.3799999},{"sentences":[{"text":"Good","start":4.08,"end":4.48,"sentiment":"positive","sentiment_score":0.3871983885765076}],"sentiment":"positive","sentiment_score":0.3871983885765076,"channel":0,"num_words":1,"start":4.08,"end":4.48},{"sentences":[{"text":"Yes.","start":4.16,"end":4.66,"sentiment":"positive","sentiment_score":0.3715404868125915}],"sentiment":"positive","sentiment_score":0.3715404868125915,"channel":1,"num_words":1,"start":4.16,"end":4.66},{"sentences":[{"text":"afternoon, Richard.","start":4.48,"end":5.2,"sentiment":"positive","sentiment_score":0.38932280242443085},{"text":"This is Ronica from Oakview 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Veronica.","start":179.525,"end":180.345,"sentiment":"positive","sentiment_score":0.662131130695343}],"sentiment":"positive","sentiment_score":0.662131130695343,"channel":1,"num_words":2,"start":179.525,"end":180.345},{"sentences":[{"text":"you.","start":180.22293,"end":180.72293,"sentiment":"positive","sentiment_score":0.3820121884346008},{"text":"No worries.","start":181.04294,"end":181.76294,"sentiment":"neutral","sentiment_score":0.1940586417913437},{"text":"We'll speak next week.","start":181.76294,"end":182.90294,"sentiment":"neutral","sentiment_score":0.13767854683101177}],"sentiment":"neutral","sentiment_score":0.18869195133447647,"channel":0,"num_words":7,"start":180.22293,"end":182.90294},{"sentences":[{"text":"Bye.","start":183.125,"end":183.625,"sentiment":"neutral","sentiment_score":0.08331672847270966}],"sentiment":"neutral","sentiment_score":0.08331672847270966,"channel":1,"num_words":1,"start":183.125,"end":183.625},{"sentences":[{"text":"Alright.","start":184.00293,"end":184.40294,"sentiment":"neutral","sentiment_score":0.13201592862606049},{"text":"Bye.","start":184.40294,"end":184.90294,"sentiment":"neutral","sentiment_score":-0.09070762991905212}],"sentiment":"neutral","sentiment_score":0.02065414935350418,"channel":0,"num_words":2,"start":184.00293,"end":184.90294}]},"summary":{"result":"success","short":"A representative from Oakview Financial, named Richard, receives a call from Veronica who is trying to reschedule an appointment. Richard tries to find a suitable time for the appointment, but Veronica is too busy to speak at the moment. Richard tentatively schedules the appointment for next Wednesday atpm and reminds Veronica to let them know if there is any issues."},"intents":{"segments":[{"text":"Oh, it's our appointment today. Yeah.","start_word":38,"end_word":43,"intents":[{"intent":"Schedule appointment","confidence_score":0.16491422}]},{"text":"will do is I will tentatively book you in. That is next Wednesday, the twenty sixth of Yep. August at 08:30.","start_word":300,"end_word":320,"intents":[{"intent":"Book appointment","confidence_score":0.7772657}]}]},"sentiments":{"segments":[{"text":"Hello. Richard speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.05645132809877395},{"text":"Good Yes. afternoon, Richard.","start_word":3,"end_word":6,"sentiment":"positive","sentiment_score":0.38393867015838623},{"text":"This is Ronica from Oakview Financial. How are you? Who? Sorry? Is it Ronica from Oakview Financial?","start_word":7,"end_word":23,"sentiment":"neutral","sentiment_score":0.15530158579349518},{"text":"Oh, good day, Veronica. How are you going? Good. Thanks. How are you, Richard?","start_word":24,"end_word":37,"sentiment":"positive","sentiment_score":0.4145626425743103},{"text":"Oh, it's our appointment today. Yeah. But if now is not a good time, we can get it rescheduled. They did send me a reminder text. Oh, yeah. I'm sorry. I'm just leaving work and No. got That's something. okay. Oh, no. Sorry, Veronica. I I said to her that she sent me a text the day before. Are they Oh, you didn't get one? no. I don't No. it does. That's totally Is it alright fine. if we reschedule? Of course, we can. When is a better time for you? Well, 04:30 on a Tuesday, Wednesday works. But if Okay. I if I get top, That it is okay. Now let is me have a little bit look for you. fixed. I I nearly didn't answer because I'm still at work. I thought That's I okay. but some market up. No. It's just me. Now I am quite booked out during those times. Do you have any availability mornings at all or next Wednesday or not really? When you say morning, what time do you mean? I could do any time from 08:30. Could probably do 08:30. Yeah. Yes? Yeah. I just need to I'd have to check my work calendar, then I'll get back to you. But I'd say Okay. that 08:30 will Okay. Okay. should work. The only thing is I'll I'll I will be at work, so I could Okay. That's probably talk. okay. But if I get called away, I get called away. You know? That that is totally fine.","start_word":38,"end_word":292,"sentiment":"neutral","sentiment_score":-0.022676104906142927},{"text":"Totally get it.","start_word":293,"end_word":295,"sentiment":"positive","sentiment_score":0.5475319027900696},{"text":"So what I Yeah. will do is I will tentatively book you in. That is next Wednesday, the twenty sixth of Yep. August at 08:30. Yep. Now reminder text. Do you want one early in the morning, the night before? Tuesday Tuesday afternoon is fine or Tuesday Tuesday morning. afternoon. Yeah. Alright.","start_word":296,"end_word":347,"sentiment":"neutral","sentiment_score":0.08769763261079788},{"text":"So Perfect.","start_word":348,"end_word":349,"sentiment":"positive","sentiment_score":0.3446417450904846},{"text":"sick I by will me. make I'm so sure that sorry that's about that. Yeah. no. That is awkward. But, obviously, if something comes up with work and you can't make it, just let us know so we I'll can always get that rescheduled I'll for I'll be at work, but if you're happy to talk to me while I'm at you. work, Yes. the only thing is, like, obviously, I'm a paramedic, so, you know, Yes. I can't we're not Emergency. gonna have to run off. Gotta prioritize them. Yeah. But I That's think that, fine. you know, where we are, I think it'd be a pretty quick one anyway. So Okay. Yes. yeah. I think so too.","start_word":350,"end_word":468,"sentiment":"neutral","sentiment_score":-0.01304049137979746},{"text":"Alright. Beautiful.","start_word":469,"end_word":470,"sentiment":"positive","sentiment_score":0.43954378366470337},{"text":"Well, that is all booked in on Wednesday, the twenty sixth, at 08:30, Okay.","start_word":471,"end_word":484,"sentiment":"neutral","sentiment_score":0.20588497817516327},{"text":"and I will get that reminder text sent on Tuesday afternoon Thank for you, Veronica. you.","start_word":485,"end_word":500,"sentiment":"positive","sentiment_score":0.3921198546886444},{"text":"No worries. We'll speak next week. Bye. Alright. Bye.","start_word":501,"end_word":509,"sentiment":"neutral","sentiment_score":0.14209440847237906}],"average":{"sentiment":"neutral","sentiment_score":0.04143761550571183}}}}