{"metadata":{"transaction_key":"deprecated","request_id":"019fa0cb-2ef9-7961-9e99-6d2271324439","sha256":"fe8fe9a809339396bded1cc8d41d3386d39fd57b0e0e2e5fbbf0c7b67b868ada","created":"2026-07-26T23:38:20.153Z","duration":161.49594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":675,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":767,"output_tokens":769},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":767,"output_tokens":60}},"results":{"channels":[{"alternatives":[{"transcript":"Hey. Can you hear me? Yes. So I have I'm not sure, but I have a feeling that could be somewhat unrelated. So not sure. And then I think there's something else there that's going on with them not being able to hear because this call's gone out the same thing they are. So I will have another look. Yeah. No. No. No. No. No. I like, I'm on Ringotel over this side. And, like, I I'm trying to figure out maybe there's a network issue elsewhere. I need to figure that out. I'm not sure. I checked down detector just before when I was looking at some stuff and there seemed to be an uptick in some things, like Microsoft seemed to be shitting the bed. So I don't know if there's a network issue. And I gave you a call to test it because then I can test your mobile. Yeah. Exactly. But still going at this is connecting to the Australian server that you guys connect to? No. Because I need to jump off the phone, but you can get him to test after. That sounds good. Yeah. No. That's fine. I'm gonna keep having a look. It may be. It may be, but I'm still not sure. So I'll let you know. Cool. Yeah. If you can, I guess, get them to do a test and see if that happens, but let me know? Let me know where they've called or where they're calling if you can. Send through what? Yeah. And the to and the from and all that. Okay. No worries. Thanks. See you.","confidence":0.99365425,"words":[{"word":"hey","start":1.76,"end":1.92,"confidence":0.81267655,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.17772641777992249},{"word":"can","start":1.92,"end":2.1599998,"confidence":0.99737406,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.08887375891208649},{"word":"you","start":2.1599998,"end":2.24,"confidence":0.99925035,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1083928644657135},{"word":"hear","start":2.24,"end":2.3999999,"confidence":0.99945265,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.0908924713730812},{"word":"me","start":2.3999999,"end":2.8999999,"confidence":0.99956894,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.06782270967960358},{"word":"yes","start":4.72,"end":5.22,"confidence":0.75388986,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.026455651968717575},{"word":"so","start":5.2799997,"end":5.52,"confidence":0.9214148,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10404039174318314},{"word":"i","start":5.52,"end":5.68,"confidence":0.9928893,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19768056273460388},{"word":"have","start":5.68,"end":5.92,"confidence":0.99013525,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1727173924446106},{"word":"i'm","start":6.0,"end":6.16,"confidence":0.9996109,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.20507177710533145},{"word":"not","start":6.16,"end":6.3199997,"confidence":0.99969745,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22961868345737457},{"word":"sure","start":6.3199997,"end":6.56,"confidence":0.85731286,"punctuated_word":"sure,","sentiment":"neutral","sentiment_score":-0.23228994011878967},{"word":"but","start":6.56,"end":6.7999997,"confidence":0.9998203,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1987476795911789},{"word":"i","start":6.7999997,"end":6.8799996,"confidence":0.99959916,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29998162388801575},{"word":"have","start":6.8799996,"end":6.96,"confidence":0.99899215,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.3243408501148224},{"word":"a","start":6.96,"end":7.04,"confidence":0.99107623,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.31067705154418945},{"word":"feeling","start":7.04,"end":7.3599997,"confidence":0.9997037,"punctuated_word":"feeling","sentiment":"neutral","sentiment_score":-0.29320916533470154},{"word":"that","start":7.3599997,"end":7.52,"confidence":0.996302,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4021778106689453},{"word":"could","start":7.52,"end":7.68,"confidence":0.98511446,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.47720786929130554},{"word":"be","start":7.68,"end":7.9199996,"confidence":0.99893874,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.44679710268974304},{"word":"somewhat","start":7.9199996,"end":8.42,"confidence":0.9982326,"punctuated_word":"somewhat","sentiment":"negative","sentiment_score":-0.39479345083236694},{"word":"unrelated","start":8.96,"end":9.46,"confidence":0.8663913,"punctuated_word":"unrelated.","sentiment":"negative","sentiment_score":-0.48371076583862305},{"word":"so","start":9.679999,"end":10.08,"confidence":0.9987602,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2774996757507324},{"word":"not","start":10.08,"end":10.24,"confidence":0.88252085,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2550995349884033},{"word":"sure","start":10.24,"end":10.74,"confidence":0.98136073,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.2951294481754303},{"word":"and","start":13.934999,"end":14.094999,"confidence":0.9882967,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.24323049187660217},{"word":"then","start":14.094999,"end":14.174999,"confidence":0.99940836,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1964338719844818},{"word":"i","start":14.174999,"end":14.335,"confidence":0.9453788,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2228633463382721},{"word":"think","start":14.335,"end":14.575,"confidence":0.9999063,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.23071786761283877},{"word":"there's","start":14.575,"end":14.815,"confidence":0.99128354,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.27150779962539673},{"word":"something","start":14.815,"end":15.134999,"confidence":0.99966085,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.2735130190849304},{"word":"else","start":15.134999,"end":15.455,"confidence":0.99977547,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.3086372911930084},{"word":"there","start":15.455,"end":15.695,"confidence":0.9644661,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2943930923938751},{"word":"that's","start":15.695,"end":15.934999,"confidence":0.9814232,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2956852614879608},{"word":"going","start":15.934999,"end":16.175,"confidence":0.97684264,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.3221917450428009},{"word":"on","start":16.175,"end":16.255,"confidence":0.99670154,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.38970717787742615},{"word":"with","start":16.255,"end":16.494999,"confidence":0.9981818,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.32954126596450806},{"word":"them","start":16.494999,"end":16.735,"confidence":0.9978649,"punctuated_word":"them","sentiment":"negative","sentiment_score":-0.3678160309791565},{"word":"not","start":16.735,"end":16.895,"confidence":0.9669599,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3686636984348297},{"word":"being","start":16.895,"end":17.055,"confidence":0.9987514,"punctuated_word":"being","sentiment":"negative","sentiment_score":-0.34399616718292236},{"word":"able","start":17.055,"end":17.295,"confidence":0.6740243,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.3784313201904297},{"word":"to","start":17.295,"end":17.375,"confidence":0.95436263,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.35101118683815},{"word":"hear","start":17.375,"end":17.615,"confidence":0.87429786,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.34380555152893066},{"word":"because","start":17.615,"end":18.115,"confidence":0.49385843,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.3012547791004181},{"word":"this","start":18.494999,"end":18.735,"confidence":0.9137048,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4540919065475464},{"word":"call's","start":18.735,"end":18.974998,"confidence":0.65501136,"punctuated_word":"call's","sentiment":"negative","sentiment_score":-0.4754461646080017},{"word":"gone","start":18.974998,"end":19.215,"confidence":0.7342664,"punctuated_word":"gone","sentiment":"negative","sentiment_score":-0.3976160585880279},{"word":"out","start":19.215,"end":19.375,"confidence":0.7636835,"punctuated_word":"out","sentiment":"negative","sentiment_score":-0.38410434126853943},{"word":"the","start":19.375,"end":19.535,"confidence":0.97756827,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.361379474401474},{"word":"same","start":19.535,"end":19.855,"confidence":0.9905193,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.28265830874443054},{"word":"thing","start":19.855,"end":19.935,"confidence":0.9931166,"punctuated_word":"thing","sentiment":"negative","sentiment_score":-0.3509795367717743},{"word":"they","start":19.935,"end":20.015,"confidence":0.5063927,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.3639707863330841},{"word":"are","start":20.015,"end":20.515,"confidence":0.9821869,"punctuated_word":"are.","sentiment":"negative","sentiment_score":-0.3624424934387207},{"word":"so","start":21.935,"end":22.255,"confidence":0.99736494,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1529347151517868},{"word":"i","start":22.255,"end":22.415,"confidence":0.9976393,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1413157731294632},{"word":"will","start":22.415,"end":22.654999,"confidence":0.99961877,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.12371010333299635},{"word":"have","start":22.654999,"end":23.154999,"confidence":0.99966955,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.12429621815681458},{"word":"another","start":23.215,"end":23.615,"confidence":0.6123198,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.08403832465410233},{"word":"look","start":23.615,"end":24.115,"confidence":0.9982542,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.06280352920293808},{"word":"yeah","start":30.009998,"end":30.25,"confidence":0.7419785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0673072338104248},{"word":"no","start":30.25,"end":30.57,"confidence":0.8149481,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17536678910255432},{"word":"no","start":30.57,"end":30.65,"confidence":0.99777913,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19593101739883423},{"word":"no","start":30.65,"end":30.81,"confidence":0.99783945,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2089238464832306},{"word":"no","start":30.81,"end":30.97,"confidence":0.9906409,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.23879340291023257},{"word":"no","start":30.97,"end":31.21,"confidence":0.90631056,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2509292960166931},{"word":"i","start":31.21,"end":31.689999,"confidence":0.93479884,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23299002647399905},{"word":"like","start":31.849998,"end":32.01,"confidence":0.9546648,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1946258395910263},{"word":"i'm","start":32.01,"end":32.25,"confidence":0.99914503,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17339062690734863},{"word":"on","start":32.25,"end":32.75,"confidence":0.9993228,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12942542135715485},{"word":"ringotel","start":33.21,"end":33.71,"confidence":0.7222803,"punctuated_word":"Ringotel","sentiment":"neutral","sentiment_score":-0.1388344019651413},{"word":"over","start":33.93,"end":34.17,"confidence":0.9919042,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.11837852746248244},{"word":"this","start":34.17,"end":34.41,"confidence":0.9938618,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.14813388884067535},{"word":"side","start":34.41,"end":34.91,"confidence":0.65184116,"punctuated_word":"side.","sentiment":"neutral","sentiment_score":-0.15589088201522827},{"word":"and","start":35.53,"end":36.03,"confidence":0.90453017,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.1851285696029663},{"word":"like","start":36.25,"end":36.649998,"confidence":0.9431517,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.22294729948043823},{"word":"i","start":36.649998,"end":37.129997,"confidence":0.82140493,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2031371146440506},{"word":"i'm","start":37.37,"end":37.61,"confidence":0.99633396,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2040084004402161},{"word":"trying","start":37.61,"end":37.85,"confidence":0.99460536,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.23892754316329956},{"word":"to","start":37.85,"end":37.93,"confidence":0.99791175,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.25308212637901306},{"word":"figure","start":37.93,"end":38.17,"confidence":0.9999087,"punctuated_word":"figure","sentiment":"neutral","sentiment_score":-0.23856565356254575},{"word":"out","start":38.17,"end":38.329998,"confidence":0.9983706,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.2208530157804489},{"word":"maybe","start":38.329998,"end":38.57,"confidence":0.7012213,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.27244770526885986},{"word":"there's","start":38.57,"end":38.809998,"confidence":0.9959135,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.28873130679130554},{"word":"a","start":38.809998,"end":38.89,"confidence":0.9976743,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.31759244203567505},{"word":"network","start":38.89,"end":39.29,"confidence":0.9999287,"punctuated_word":"network","sentiment":"negative","sentiment_score":-0.3377511501312256},{"word":"issue","start":39.29,"end":39.79,"confidence":0.99962676,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.25646886229515076},{"word":"elsewhere","start":40.489998,"end":40.989998,"confidence":0.9057486,"punctuated_word":"elsewhere.","sentiment":"neutral","sentiment_score":-0.2889332175254822},{"word":"i","start":41.21,"end":41.37,"confidence":0.9989009,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23036280274391177},{"word":"need","start":41.37,"end":41.61,"confidence":0.997647,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2242055386304855},{"word":"to","start":41.61,"end":41.69,"confidence":0.9985891,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2381501942873001},{"word":"figure","start":41.69,"end":42.01,"confidence":0.999673,"punctuated_word":"figure","sentiment":"neutral","sentiment_score":-0.2577851414680481},{"word":"that","start":42.01,"end":42.17,"confidence":0.99937975,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.24400991201400757},{"word":"out","start":42.17,"end":42.67,"confidence":0.99483216,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.16749918460845947},{"word":"i'm","start":48.415,"end":48.495003,"confidence":0.9069779,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1719505786895752},{"word":"not","start":48.495003,"end":48.735,"confidence":0.998279,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18721343576908112},{"word":"sure","start":48.735,"end":49.215,"confidence":0.9963484,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.1453736275434494},{"word":"i","start":49.215,"end":49.375,"confidence":0.996994,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15290576219558716},{"word":"checked","start":49.375,"end":49.695,"confidence":0.95795316,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":-0.12194295227527618},{"word":"down","start":49.695,"end":49.935,"confidence":0.9490076,"punctuated_word":"down","sentiment":"neutral","sentiment_score":-0.08738799393177032},{"word":"detector","start":49.935,"end":50.415,"confidence":0.73143756,"punctuated_word":"detector","sentiment":"neutral","sentiment_score":-0.0985342413187027},{"word":"just","start":50.415,"end":50.575,"confidence":0.9964729,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0909273475408554},{"word":"before","start":50.575,"end":50.895,"confidence":0.9997787,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.08179031312465668},{"word":"when","start":50.895,"end":50.975002,"confidence":0.97490036,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.08498810231685638},{"word":"i","start":50.975002,"end":51.055,"confidence":0.9994665,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1253625750541687},{"word":"was","start":51.055,"end":51.215,"confidence":0.9984281,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.10781852155923843},{"word":"looking","start":51.215,"end":51.455,"confidence":0.999676,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.10658840835094452},{"word":"at","start":51.455,"end":51.535004,"confidence":0.9971295,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.13453233242034912},{"word":"some","start":51.535004,"end":51.695,"confidence":0.996376,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.13403062522411346},{"word":"stuff","start":51.695,"end":51.935,"confidence":0.9952981,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.15869194269180298},{"word":"and","start":51.935,"end":52.175003,"confidence":0.6358962,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13775847852230072},{"word":"there","start":52.175003,"end":52.335003,"confidence":0.8942587,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.1723259687423706},{"word":"seemed","start":52.335003,"end":52.575,"confidence":0.6592647,"punctuated_word":"seemed","sentiment":"neutral","sentiment_score":-0.1896536648273468},{"word":"to","start":52.575,"end":52.735,"confidence":0.99845886,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2406461089849472},{"word":"be","start":52.735,"end":52.895,"confidence":0.99797827,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.23303215205669403},{"word":"an","start":52.895,"end":52.975002,"confidence":0.99501675,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.23011067509651184},{"word":"uptick","start":52.975002,"end":53.295002,"confidence":0.61190873,"punctuated_word":"uptick","sentiment":"neutral","sentiment_score":-0.2362934798002243},{"word":"in","start":53.295002,"end":53.535004,"confidence":0.9920203,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2404540330171585},{"word":"some","start":53.535004,"end":53.695,"confidence":0.91348475,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.2621346414089203},{"word":"things","start":53.695,"end":54.095,"confidence":0.6864024,"punctuated_word":"things,","sentiment":"neutral","sentiment_score":-0.23998114466667175},{"word":"like","start":54.095,"end":54.335003,"confidence":0.9991001,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.23453488945961},{"word":"microsoft","start":54.335003,"end":54.815002,"confidence":0.80967647,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":-0.18434835970401764},{"word":"seemed","start":54.815002,"end":55.135002,"confidence":0.44515595,"punctuated_word":"seemed","sentiment":"neutral","sentiment_score":-0.24542973935604095},{"word":"to","start":55.135002,"end":55.215,"confidence":0.99770397,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.25074130296707153},{"word":"be","start":55.215,"end":55.375,"confidence":0.9987117,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2744966447353363},{"word":"shitting","start":55.375,"end":55.615,"confidence":0.97337246,"punctuated_word":"shitting","sentiment":"neutral","sentiment_score":-0.2418036162853241},{"word":"the","start":55.615,"end":55.775,"confidence":0.99178034,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30631428956985474},{"word":"bed","start":55.775,"end":56.275,"confidence":0.91796136,"punctuated_word":"bed.","sentiment":"neutral","sentiment_score":-0.2466729581356049},{"word":"so","start":56.335003,"end":56.575,"confidence":0.9778284,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.22790023684501648},{"word":"i","start":56.575,"end":56.735,"confidence":0.98752815,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2783159613609314},{"word":"don't","start":56.735,"end":56.895,"confidence":0.9999056,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.18716268241405487},{"word":"know","start":56.895,"end":57.055,"confidence":0.9992716,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.21746543049812317},{"word":"if","start":57.055,"end":57.135002,"confidence":0.9994222,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2365288138389587},{"word":"there's","start":57.135002,"end":57.375,"confidence":0.9966386,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.2447760105133057},{"word":"a","start":57.375,"end":57.535004,"confidence":0.99807775,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.24076968431472776},{"word":"network","start":57.535004,"end":57.935,"confidence":0.9998565,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.20589926838874817},{"word":"issue","start":57.935,"end":58.435,"confidence":0.8529998,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.1854972243309021},{"word":"and","start":61.01,"end":61.25,"confidence":0.9681874,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.065387062728405},{"word":"i","start":61.25,"end":61.41,"confidence":0.99295783,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02996925637125969},{"word":"gave","start":61.41,"end":61.57,"confidence":0.9978999,"punctuated_word":"gave","sentiment":"neutral","sentiment_score":-0.033792417496442795},{"word":"you","start":61.57,"end":61.81,"confidence":0.9997937,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03659195452928543},{"word":"a","start":61.81,"end":61.89,"confidence":0.99347335,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.020742664113640785},{"word":"call","start":61.89,"end":62.13,"confidence":0.9993987,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.01269744336605072},{"word":"to","start":62.13,"end":62.29,"confidence":0.999445,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005818486213684082},{"word":"test","start":62.29,"end":62.45,"confidence":0.99968123,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.004425622522830963},{"word":"it","start":62.45,"end":62.69,"confidence":0.9973207,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.026408817619085312},{"word":"because","start":62.69,"end":62.93,"confidence":0.57607687,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.004973284900188446},{"word":"then","start":62.93,"end":63.17,"confidence":0.9953875,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.001414187252521515},{"word":"i","start":63.17,"end":63.25,"confidence":0.9828766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010924793779850006},{"word":"can","start":63.25,"end":63.33,"confidence":0.99867934,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.001811206340789795},{"word":"test","start":63.33,"end":63.57,"confidence":0.9956982,"punctuated_word":"test","sentiment":"neutral","sentiment_score":-0.010422464460134506},{"word":"your","start":63.57,"end":63.81,"confidence":0.988729,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03159632161259651},{"word":"mobile","start":63.81,"end":64.31,"confidence":0.9976685,"punctuated_word":"mobile.","sentiment":"neutral","sentiment_score":-0.021663527935743332},{"word":"yeah","start":78.415,"end":78.814995,"confidence":0.9746789,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03537210822105408},{"word":"exactly","start":78.814995,"end":79.314995,"confidence":0.79522383,"punctuated_word":"Exactly.","sentiment":"neutral","sentiment_score":0.018811948597431183},{"word":"but","start":80.015,"end":80.335,"confidence":0.42892754,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.046199362725019455},{"word":"still","start":80.335,"end":80.575,"confidence":0.44115692,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.08866100013256073},{"word":"going","start":80.575,"end":80.735,"confidence":0.9736743,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.07526656985282898},{"word":"at","start":80.735,"end":80.814995,"confidence":0.42656243,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08885925263166428},{"word":"this","start":80.895,"end":81.134995,"confidence":0.9882974,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08690400421619415},{"word":"is","start":81.134995,"end":81.215,"confidence":0.9979365,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12874779105186462},{"word":"connecting","start":81.215,"end":81.695,"confidence":0.99847597,"punctuated_word":"connecting","sentiment":"neutral","sentiment_score":-0.1100427657365799},{"word":"to","start":81.695,"end":81.854996,"confidence":0.9481782,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0751924216747284},{"word":"the","start":81.854996,"end":82.255,"confidence":0.99486107,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.041787222027778625},{"word":"australian","start":82.255,"end":82.735,"confidence":0.9887333,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.00996021181344986},{"word":"server","start":82.735,"end":83.055,"confidence":0.97365993,"punctuated_word":"server","sentiment":"neutral","sentiment_score":-0.03054507821798325},{"word":"that","start":83.055,"end":83.215,"confidence":0.99852544,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06665362417697906},{"word":"you","start":83.215,"end":83.375,"confidence":0.9989863,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07785019278526306},{"word":"guys","start":83.375,"end":83.615,"confidence":0.9983309,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.05176323652267456},{"word":"connect","start":83.615,"end":83.854996,"confidence":0.994282,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.06022395938634872},{"word":"to","start":83.854996,"end":84.354996,"confidence":0.7901132,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":-0.046195778995752335},{"word":"no","start":90.229996,"end":90.549995,"confidence":0.94468194,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.22682766616344452},{"word":"because","start":90.549995,"end":90.78999,"confidence":0.9484807,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.22685101628303528},{"word":"i","start":90.78999,"end":90.95,"confidence":0.9970413,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2489819228649139},{"word":"need","start":90.95,"end":91.10999,"confidence":0.8458081,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.23996096849441528},{"word":"to","start":91.10999,"end":91.27,"confidence":0.9991571,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.285261332988739},{"word":"jump","start":91.27,"end":91.42999,"confidence":0.99986506,"punctuated_word":"jump","sentiment":"neutral","sentiment_score":-0.2221445590257645},{"word":"off","start":91.42999,"end":91.59,"confidence":0.99702173,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.2433672696352005},{"word":"the","start":91.59,"end":91.75,"confidence":0.99905354,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.202737957239151},{"word":"phone","start":91.75,"end":92.07,"confidence":0.69458306,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":-0.1970400512218475},{"word":"but","start":92.07,"end":92.229996,"confidence":0.9993344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.20178735256195068},{"word":"you","start":92.229996,"end":92.46999,"confidence":0.9991374,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.22552058100700376},{"word":"can","start":92.46999,"end":92.96999,"confidence":0.9998128,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.16338466107845306},{"word":"get","start":93.27,"end":93.42999,"confidence":0.9962424,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.056972622871398926},{"word":"him","start":93.42999,"end":93.67,"confidence":0.8510088,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.07507921010255814},{"word":"to","start":93.67,"end":93.829994,"confidence":0.9990657,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.054263871163129807},{"word":"test","start":93.829994,"end":94.07,"confidence":0.9982627,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.06112411245703697},{"word":"after","start":94.07,"end":94.549995,"confidence":0.98696125,"punctuated_word":"after.","sentiment":"neutral","sentiment_score":0.11667284369468688},{"word":"that","start":94.549995,"end":94.78999,"confidence":0.99278545,"punctuated_word":"That","sentiment":"positive","sentiment_score":0.7003965377807617},{"word":"sounds","start":94.78999,"end":95.03,"confidence":0.98471886,"punctuated_word":"sounds","sentiment":"positive","sentiment_score":0.7174520492553711},{"word":"good","start":95.03,"end":95.53,"confidence":0.9583279,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.644328236579895},{"word":"yeah","start":112.205,"end":112.525,"confidence":0.75923836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004441940225660801},{"word":"no","start":112.525,"end":112.685,"confidence":0.95998377,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.0006847865879535675},{"word":"that's","start":112.685,"end":112.925,"confidence":0.9985838,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.08090687543153763},{"word":"fine","start":112.925,"end":113.425,"confidence":0.99911153,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.05357152223587036},{"word":"i'm","start":114.205,"end":114.285,"confidence":0.90218866,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0032960730604827404},{"word":"gonna","start":114.285,"end":114.525,"confidence":0.9746299,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.01218910701572895},{"word":"keep","start":114.525,"end":114.765,"confidence":0.9945386,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.027519816532731056},{"word":"having","start":114.765,"end":115.005005,"confidence":0.99831355,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.032384976744651794},{"word":"a","start":115.005005,"end":115.165,"confidence":0.9910731,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02962857484817505},{"word":"look","start":115.165,"end":115.665,"confidence":0.99893594,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.02934270910918713},{"word":"it","start":118.66,"end":119.060005,"confidence":0.91893536,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.030673155561089516},{"word":"may","start":119.060005,"end":119.22,"confidence":0.51212937,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.03323139250278473},{"word":"be","start":119.22,"end":119.72,"confidence":0.89788747,"punctuated_word":"be.","sentiment":"neutral","sentiment_score":-0.0292808897793293},{"word":"it","start":121.22,"end":121.46,"confidence":0.9863854,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.04382080212235451},{"word":"may","start":121.46,"end":121.700005,"confidence":0.9331388,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.04189608991146088},{"word":"be","start":121.700005,"end":122.020004,"confidence":0.8613342,"punctuated_word":"be,","sentiment":"neutral","sentiment_score":-0.03900133818387985},{"word":"but","start":122.020004,"end":122.26,"confidence":0.9995994,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.044633012264966965},{"word":"i'm","start":122.26,"end":122.5,"confidence":0.99929833,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0614982470870018},{"word":"still","start":122.5,"end":122.66,"confidence":0.9994867,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.07032278925180435},{"word":"not","start":122.66,"end":122.9,"confidence":0.9997776,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06140636280179024},{"word":"sure","start":122.9,"end":123.22,"confidence":0.82515526,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.06588616967201233},{"word":"so","start":123.22,"end":123.380005,"confidence":0.998348,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.017321104183793068},{"word":"i'll","start":123.380005,"end":123.54,"confidence":0.99365425,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.005307776387780905},{"word":"let","start":123.54,"end":123.700005,"confidence":0.9996189,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.0051680076867341995},{"word":"you","start":123.700005,"end":123.86,"confidence":0.9994319,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006138568744063377},{"word":"know","start":123.86,"end":124.36,"confidence":0.99924517,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.005645164288580418},{"word":"cool","start":127.3,"end":127.62,"confidence":0.97657335,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.2664179801940918},{"word":"yeah","start":127.62,"end":127.94,"confidence":0.99020624,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1071588173508644},{"word":"if","start":127.94,"end":128.1,"confidence":0.9982717,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.07769624888896942},{"word":"you","start":128.1,"end":128.26,"confidence":0.999746,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05602434650063515},{"word":"can","start":128.26,"end":128.66,"confidence":0.75267833,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.06427879631519318},{"word":"i","start":128.66,"end":128.74,"confidence":0.99919766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.056477949023246765},{"word":"guess","start":128.74,"end":128.98,"confidence":0.9090388,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.06313936412334442},{"word":"get","start":128.98,"end":129.14,"confidence":0.99849486,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.055682066828012466},{"word":"them","start":129.14,"end":129.3,"confidence":0.57798934,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.04972027987241745},{"word":"to","start":129.3,"end":129.46,"confidence":0.9991524,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.031229153275489807},{"word":"do","start":129.46,"end":129.62,"confidence":0.99923456,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03308171033859253},{"word":"a","start":129.62,"end":129.7,"confidence":0.9975969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05082878842949867},{"word":"test","start":129.7,"end":129.94,"confidence":0.99963474,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.03495262563228607},{"word":"and","start":129.94,"end":130.1,"confidence":0.9779082,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.018192145973443985},{"word":"see","start":130.1,"end":130.26,"confidence":0.9988979,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0258338563144207},{"word":"if","start":130.26,"end":130.42,"confidence":0.9994023,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.024670567363500595},{"word":"that","start":130.42,"end":130.58,"confidence":0.9997305,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.028675299137830738},{"word":"happens","start":130.58,"end":130.9,"confidence":0.8694687,"punctuated_word":"happens,","sentiment":"neutral","sentiment_score":0.03651134669780731},{"word":"but","start":130.9,"end":131.14,"confidence":0.99587613,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.04448845982551575},{"word":"let","start":131.14,"end":131.3,"confidence":0.99940336,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.02255510538816452},{"word":"me","start":131.3,"end":131.38,"confidence":0.99967587,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0320977047085762},{"word":"know","start":131.38,"end":131.805,"confidence":0.9980787,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":0.035531483590602875},{"word":"let","start":137.165,"end":137.405,"confidence":0.9487756,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02887944132089615},{"word":"me","start":137.405,"end":137.56499,"confidence":0.9996966,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.021211516112089157},{"word":"know","start":137.56499,"end":138.045,"confidence":0.9996113,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.018530379980802536},{"word":"where","start":138.045,"end":138.28499,"confidence":0.997698,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.0005649104714393616},{"word":"they've","start":138.28499,"end":138.605,"confidence":0.9558847,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":0.004459834657609463},{"word":"called","start":138.605,"end":138.92499,"confidence":0.9984339,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.010683726519346235},{"word":"or","start":138.92499,"end":139.00499,"confidence":0.9221033,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01081777736544609},{"word":"where","start":139.00499,"end":139.245,"confidence":0.99244714,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.006982907652854919},{"word":"they're","start":139.245,"end":139.405,"confidence":0.9919816,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.007039481308311224},{"word":"calling","start":139.405,"end":139.72499,"confidence":0.9995061,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.002930864691734314},{"word":"if","start":139.72499,"end":139.805,"confidence":0.53783876,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01168195717036724},{"word":"you","start":139.805,"end":139.965,"confidence":0.9989134,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0016565993428230286},{"word":"can","start":139.965,"end":140.465,"confidence":0.9957838,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.01785488985478878},{"word":"send","start":148.23,"end":148.47,"confidence":0.34059316,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":0.03281911462545395},{"word":"through","start":148.47,"end":148.70999,"confidence":0.8571454,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.02432040497660637},{"word":"what","start":148.70999,"end":149.20999,"confidence":0.9945034,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":0.008394058793783188},{"word":"yeah","start":152.79,"end":153.19,"confidence":0.75760674,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.052386704832315445},{"word":"and","start":153.19,"end":153.43,"confidence":0.99145246,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03708610311150551},{"word":"the","start":153.43,"end":153.59,"confidence":0.85053223,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0259819608181715},{"word":"to","start":153.59,"end":153.75,"confidence":0.9525312,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02611856907606125},{"word":"and","start":153.75,"end":153.83,"confidence":0.81676376,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01852072775363922},{"word":"the","start":153.83,"end":153.91,"confidence":0.98626316,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027103222906589508},{"word":"from","start":153.91,"end":154.15,"confidence":0.96556526,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02370269224047661},{"word":"and","start":154.15,"end":154.31,"confidence":0.9472673,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02519149519503117},{"word":"all","start":154.31,"end":154.47,"confidence":0.9989893,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.03543746471405029},{"word":"that","start":154.47,"end":154.97,"confidence":0.9431987,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.0406629703938961},{"word":"okay","start":157.03,"end":157.53,"confidence":0.951033,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1632019281387329},{"word":"no","start":158.70999,"end":158.87,"confidence":0.9778633,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2654978334903717},{"word":"worries","start":158.87,"end":159.27,"confidence":0.990476,"punctuated_word":"worries.","sentiment":"positive","sentiment_score":0.3532336354255676},{"word":"thanks","start":159.27,"end":159.77,"confidence":0.9943225,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.49434858560562134},{"word":"see","start":160.15,"end":160.39,"confidence":0.68946785,"punctuated_word":"See","sentiment":"positive","sentiment_score":0.36166444420814514},{"word":"you","start":160.39,"end":160.89,"confidence":0.9880022,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2814849615097046}],"paragraphs":{"transcript":"\nHey. Can you hear me? Yes. So I have I'm not sure, but I have a feeling that could be somewhat unrelated. So not sure.\n\nAnd then I think there's something else there that's going on with them not being able to hear because this call's gone out the same thing they are. So I will have another look. Yeah. No. No.\n\nNo. No. No. I like, I'm on Ringotel over this side. And, like, I I'm trying to figure out maybe there's a network issue elsewhere.\n\nI need to figure that out. I'm not sure. I checked down detector just before when I was looking at some stuff and there seemed to be an uptick in some things, like Microsoft seemed to be shitting the bed. So I don't know if there's a network issue. And I gave you a call to test it because then I can test your mobile.\n\nYeah. Exactly. But still going at this is connecting to the Australian server that you guys connect to? No. Because I need to jump off the phone, but you can get him to test after.\n\nThat sounds good. Yeah. No. That's fine. I'm gonna keep having a look.\n\nIt may be. It may be, but I'm still not sure. So I'll let you know. Cool. Yeah.\n\nIf you can, I guess, get them to do a test and see if that happens, but let me know? Let me know where they've called or where they're calling if you can. Send through what? Yeah. And the to and the from and all that.\n\nOkay. No worries. Thanks. See you.","paragraphs":[{"sentences":[{"text":"Hey.","start":1.76,"end":1.92,"sentiment":"neutral","sentiment_score":0.17772641777992249},{"text":"Can you hear me?","start":1.92,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.08899545110762119},{"text":"Yes.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":-0.026455651968717575},{"text":"So I have I'm not sure, but I have a feeling that could be somewhat unrelated.","start":5.2799997,"end":9.46,"sentiment":"neutral","sentiment_score":-0.2983163823373616},{"text":"So not sure.","start":9.679999,"end":10.74,"sentiment":"neutral","sentiment_score":-0.27590955297152203}],"sentiment":"neutral","sentiment_score":-0.20374152824282646,"num_words":25,"start":1.76,"end":10.74},{"sentences":[{"text":"And then I think there's something else there that's going on with them not being able to hear because this call's gone out the same thing they are.","start":13.934999,"end":20.515,"sentiment":"neutral","sentiment_score":-0.3309317869799478},{"text":"So I will have another look.","start":21.935,"end":24.115,"sentiment":"neutral","sentiment_score":-0.11484977727135022},{"text":"Yeah.","start":30.009998,"end":30.25,"sentiment":"neutral","sentiment_score":-0.0673072338104248},{"text":"No.","start":30.25,"end":30.57,"sentiment":"neutral","sentiment_score":-0.17536678910255432},{"text":"No.","start":30.57,"end":30.65,"sentiment":"neutral","sentiment_score":-0.19593101739883423}],"sentiment":"neutral","sentiment_score":-0.28091334430752574,"num_words":37,"start":13.934999,"end":30.65},{"sentences":[{"text":"No.","start":30.65,"end":30.81,"sentiment":"neutral","sentiment_score":-0.2089238464832306},{"text":"No.","start":30.81,"end":30.97,"sentiment":"neutral","sentiment_score":-0.23879340291023257},{"text":"No.","start":30.97,"end":31.21,"sentiment":"neutral","sentiment_score":-0.2509292960166931},{"text":"I like, I'm on Ringotel over this side.","start":31.21,"end":34.91,"sentiment":"neutral","sentiment_score":-0.16145870182663202},{"text":"And, like, I I'm trying to figure out maybe there's a network issue elsewhere.","start":35.53,"end":40.989998,"sentiment":"neutral","sentiment_score":-0.2520410290786198}],"sentiment":"neutral","sentiment_score":-0.2207556226849556,"num_words":25,"start":30.65,"end":40.989998},{"sentences":[{"text":"I need to figure that out.","start":41.21,"end":42.67,"sentiment":"neutral","sentiment_score":-0.2270021289587021},{"text":"I'm not sure.","start":48.415,"end":49.215,"sentiment":"neutral","sentiment_score":-0.1681792140007019},{"text":"I checked down detector just before when I was looking at some stuff and there seemed to be an uptick in some things, like Microsoft seemed to be shitting the bed.","start":49.215,"end":56.275,"sentiment":"neutral","sentiment_score":-0.18233010533355898},{"text":"So I don't know if there's a network issue.","start":56.335003,"end":58.435,"sentiment":"neutral","sentiment_score":-0.22492392361164093},{"text":"And I gave you a call to test it because then I can test your mobile.","start":61.01,"end":64.31,"sentiment":"neutral","sentiment_score":-0.01783602184150368}],"sentiment":"neutral","sentiment_score":-0.15120731297020729,"num_words":65,"start":41.21,"end":64.31},{"sentences":[{"text":"Yeah.","start":78.415,"end":78.814995,"sentiment":"neutral","sentiment_score":0.03537210822105408},{"text":"Exactly.","start":78.814995,"end":79.314995,"sentiment":"neutral","sentiment_score":0.018811948597431183},{"text":"But still going at this is connecting to the Australian server that you guys connect to?","start":80.015,"end":84.354996,"sentiment":"neutral","sentiment_score":-0.06780327949672937},{"text":"No.","start":90.229996,"end":90.549995,"sentiment":"neutral","sentiment_score":-0.22682766616344452},{"text":"Because I need to jump off the phone, but you can get him to test after.","start":90.549995,"end":94.549995,"sentiment":"neutral","sentiment_score":-0.130807813256979}],"sentiment":"neutral","sentiment_score":-0.09572631695440838,"num_words":35,"start":78.415,"end":94.549995},{"sentences":[{"text":"That sounds good.","start":94.549995,"end":95.53,"sentiment":"positive","sentiment_score":0.6873922745386759},{"text":"Yeah.","start":112.205,"end":112.525,"sentiment":"neutral","sentiment_score":0.004441940225660801},{"text":"No.","start":112.525,"end":112.685,"sentiment":"neutral","sentiment_score":0.0006847865879535675},{"text":"That's fine.","start":112.685,"end":113.425,"sentiment":"neutral","sentiment_score":0.067239198833704},{"text":"I'm gonna keep having a look.","start":114.205,"end":115.665,"sentiment":"neutral","sentiment_score":-0.021294851864998538}],"sentiment":"neutral","sentiment_score":0.1595394489928507,"num_words":13,"start":94.549995,"end":115.665},{"sentences":[{"text":"It may be.","start":118.66,"end":119.72,"sentiment":"neutral","sentiment_score":-0.03106181261440118},{"text":"It may be, but I'm still not sure.","start":121.22,"end":123.22,"sentiment":"neutral","sentiment_score":-0.053558101411908865},{"text":"So I'll let you know.","start":123.22,"end":124.36,"sentiment":"neutral","sentiment_score":-0.007916124258190393},{"text":"Cool.","start":127.3,"end":127.62,"sentiment":"neutral","sentiment_score":0.2664179801940918},{"text":"Yeah.","start":127.62,"end":127.94,"sentiment":"neutral","sentiment_score":0.1071588173508644}],"sentiment":"neutral","sentiment_score":-0.010425226271359457,"num_words":18,"start":118.66,"end":127.94},{"sentences":[{"text":"If you can, I guess, get them to do a test and see if that happens, but let me know?","start":127.94,"end":131.805,"sentiment":"neutral","sentiment_score":0.04208336491137743},{"text":"Let me know where they've called or where they're calling if you can.","start":137.165,"end":140.465,"sentiment":"neutral","sentiment_score":0.00677079431569347},{"text":"Send through what?","start":148.23,"end":149.20999,"sentiment":"neutral","sentiment_score":0.021844526131947834},{"text":"Yeah.","start":152.79,"end":153.19,"sentiment":"neutral","sentiment_score":0.052386704832315445},{"text":"And the to and the from and all that.","start":153.19,"end":154.97,"sentiment":"neutral","sentiment_score":0.028867245134380128}],"sentiment":"neutral","sentiment_score":0.028422024212372693,"num_words":46,"start":127.94,"end":154.97},{"sentences":[{"text":"Okay.","start":157.03,"end":157.53,"sentiment":"neutral","sentiment_score":0.1632019281387329},{"text":"No worries.","start":158.70999,"end":159.27,"sentiment":"neutral","sentiment_score":0.30936573445796967},{"text":"Thanks.","start":159.27,"end":159.77,"sentiment":"positive","sentiment_score":0.49434858560562134},{"text":"See you.","start":160.15,"end":160.89,"sentiment":"neutral","sentiment_score":0.32157470285892487}],"sentiment":"neutral","sentiment_score":0.31990523139635724,"num_words":6,"start":157.03,"end":160.89}]}}]},{"alternatives":[{"transcript":"Hello, gorgeous? Yes. Can you hear hear me? What do you mean? I got them I got them to test the same problem from a mobile running a soft app, and that wasn't connected to the Wi Fi. Same problem. Between, like, your side or my are you saying local? Okay. Well, that worked to my mobile. So what's the only difference is you're calling me from The US, but everything's coming out here because your platforms are here. Your AWS zones are here. Sydney and Melbourne. So ask him to test me out while I got you on the phone. Okay. Well yeah. So next steps but I don't think it would from my side, given the fact that, like, it's all users, I can't see anything problems going on the network. I can do a router reboot, but I doubt it's that. It doesn't look local because of the testing on the on the four g. Yeah. Did did could it could it be could it be local? Is that what you're implying to me to be aware of it, or you still think it's carrier side? Okay. Thanks, mate. Sweet. Let me know. Yep. Yeah. I'm just gonna ask him to do one more test, please, internal and then outbound. I'll let you know. Yep. Okay. I'll get him I'll get him to send through the stub like you just did before then because I asked him to give me that information. So I'll get him to send through the the time and date stuff for call. Yeah. Because it'll show you everything. You can have a look at it. Sweet. Okay. Thank you, mate. Cheers, Bill. Bye.","confidence":0.9838289,"words":[{"word":"hello","start":0.16,"end":0.39999998,"confidence":0.9089221,"punctuated_word":"Hello,","sentiment":"positive","sentiment_score":0.42010027170181274},{"word":"gorgeous","start":0.39999998,"end":0.9,"confidence":0.85838413,"punctuated_word":"gorgeous?","sentiment":"positive","sentiment_score":0.5120694637298584},{"word":"yes","start":3.1999998,"end":3.4399998,"confidence":0.6007883,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.035006020218133926},{"word":"can","start":3.4399998,"end":3.6,"confidence":0.9696353,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.014449603855609894},{"word":"you","start":3.6,"end":3.76,"confidence":0.960235,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01907040737569332},{"word":"hear","start":3.76,"end":4.0,"confidence":0.97645456,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.011927185580134392},{"word":"hear","start":4.0,"end":4.16,"confidence":0.7623278,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.01172850839793682},{"word":"me","start":4.16,"end":4.66,"confidence":0.5937884,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.027567537501454353},{"word":"what","start":12.08,"end":12.32,"confidence":0.9747447,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.2769840657711029},{"word":"do","start":12.32,"end":12.48,"confidence":0.99735755,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.25757935643196106},{"word":"you","start":12.48,"end":12.559999,"confidence":0.99928015,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.23025305569171903},{"word":"mean","start":12.559999,"end":13.059999,"confidence":0.99067396,"punctuated_word":"mean?","sentiment":"neutral","sentiment_score":-0.2237953096628189},{"word":"i","start":22.744999,"end":22.904999,"confidence":0.75341576,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12435893714427948},{"word":"got","start":22.904999,"end":23.064999,"confidence":0.9459556,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.11416126787662506},{"word":"them","start":23.064999,"end":23.305,"confidence":0.9768325,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.094791442155838},{"word":"i","start":23.305,"end":23.384998,"confidence":0.74623775,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06938174366950989},{"word":"got","start":23.384998,"end":23.545,"confidence":0.9653696,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.04261724278330803},{"word":"them","start":23.545,"end":23.785,"confidence":0.9635496,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.05100420117378235},{"word":"to","start":23.785,"end":23.945,"confidence":0.959607,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08022430539131165},{"word":"test","start":23.945,"end":24.185,"confidence":0.9919974,"punctuated_word":"test","sentiment":"neutral","sentiment_score":-0.05337045341730118},{"word":"the","start":24.185,"end":24.345,"confidence":0.9937044,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.054201044142246246},{"word":"same","start":24.345,"end":24.665,"confidence":0.9998234,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.0572606585919857},{"word":"problem","start":24.665,"end":25.064999,"confidence":0.9953158,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.06598708778619766},{"word":"from","start":25.064999,"end":25.305,"confidence":0.9973984,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.07356714457273483},{"word":"a","start":25.305,"end":25.465,"confidence":0.9506182,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0642659142613411},{"word":"mobile","start":25.465,"end":25.865,"confidence":0.9995454,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.0957295149564743},{"word":"running","start":25.865,"end":26.185,"confidence":0.96333426,"punctuated_word":"running","sentiment":"neutral","sentiment_score":-0.08662012219429016},{"word":"a","start":26.185,"end":26.265,"confidence":0.99332786,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1093221977353096},{"word":"soft","start":26.265,"end":26.585,"confidence":0.9715375,"punctuated_word":"soft","sentiment":"neutral","sentiment_score":-0.09641828387975691},{"word":"app","start":26.585,"end":26.744999,"confidence":0.9138786,"punctuated_word":"app,","sentiment":"neutral","sentiment_score":-0.12616246938705444},{"word":"and","start":26.744999,"end":26.904999,"confidence":0.986636,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08059969544410706},{"word":"that","start":26.904999,"end":27.064999,"confidence":0.9990386,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.122567281126976},{"word":"wasn't","start":27.064999,"end":27.305,"confidence":0.9998945,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.170009046792984},{"word":"connected","start":27.305,"end":27.705,"confidence":0.99742305,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.1839113682508469},{"word":"to","start":27.705,"end":27.945,"confidence":0.9943657,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17398928105831146},{"word":"the","start":27.945,"end":28.025,"confidence":0.9916107,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1988169401884079},{"word":"wi","start":28.025,"end":28.265,"confidence":0.9734625,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.1780194789171219},{"word":"fi","start":28.265,"end":28.765,"confidence":0.9943428,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":-0.12488656491041183},{"word":"same","start":29.145,"end":29.465,"confidence":0.9975943,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":-0.07695311307907104},{"word":"problem","start":29.465,"end":29.965,"confidence":0.9991709,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.12791721522808075},{"word":"between","start":43.375,"end":43.875,"confidence":0.89721155,"punctuated_word":"Between,","sentiment":"neutral","sentiment_score":-0.08874301612377167},{"word":"like","start":44.574997,"end":45.074997,"confidence":0.99783885,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.07372117042541504},{"word":"your","start":45.135,"end":45.454998,"confidence":0.99317074,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04696705937385559},{"word":"side","start":45.454998,"end":45.695,"confidence":0.92878276,"punctuated_word":"side","sentiment":"neutral","sentiment_score":-0.037675417959690094},{"word":"or","start":45.695,"end":45.934998,"confidence":0.6919352,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06587979197502136},{"word":"my","start":45.934998,"end":46.015,"confidence":0.5027162,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06829580664634705},{"word":"are","start":46.05,"end":46.085,"confidence":0.9667528,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.06935059279203415},{"word":"you","start":46.085,"end":46.335,"confidence":0.99932563,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07974133640527725},{"word":"saying","start":46.335,"end":46.655,"confidence":0.98485106,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.07379184663295746},{"word":"local","start":46.655,"end":47.155,"confidence":0.9534975,"punctuated_word":"local?","sentiment":"neutral","sentiment_score":-0.090843103826046},{"word":"okay","start":65.229996,"end":65.63,"confidence":0.8011197,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.047735750675201416},{"word":"well","start":65.63,"end":65.79,"confidence":0.97257185,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.09460169821977615},{"word":"that","start":65.79,"end":66.03,"confidence":0.99547017,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1510820984840393},{"word":"worked","start":66.03,"end":66.27,"confidence":0.94293857,"punctuated_word":"worked","sentiment":"neutral","sentiment_score":0.15205124020576477},{"word":"to","start":66.27,"end":66.509995,"confidence":0.8847513,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09530064463615416},{"word":"my","start":66.509995,"end":66.67,"confidence":0.93885654,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.12038153409957886},{"word":"mobile","start":66.67,"end":67.17,"confidence":0.9555642,"punctuated_word":"mobile.","sentiment":"neutral","sentiment_score":0.10545720905065536},{"word":"so","start":67.549995,"end":68.049995,"confidence":0.9981998,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06486371159553528},{"word":"what's","start":68.19,"end":68.509995,"confidence":0.9976522,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.05805778130888939},{"word":"the","start":68.509995,"end":68.67,"confidence":0.9983271,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04996128752827644},{"word":"only","start":68.67,"end":68.909996,"confidence":0.9997311,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.024294346570968628},{"word":"difference","start":68.909996,"end":69.31,"confidence":0.99839693,"punctuated_word":"difference","sentiment":"neutral","sentiment_score":0.007774796336889267},{"word":"is","start":69.31,"end":69.47,"confidence":0.5998967,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03158356249332428},{"word":"you're","start":69.47,"end":69.71,"confidence":0.98735243,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.021871788427233696},{"word":"calling","start":69.71,"end":69.95,"confidence":0.9990779,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.0006337687373161316},{"word":"me","start":69.95,"end":70.11,"confidence":0.99315566,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01815241202712059},{"word":"from","start":70.11,"end":70.35,"confidence":0.99990225,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.01717657595872879},{"word":"the","start":70.35,"end":70.509995,"confidence":0.99821424,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.010109249502420424},{"word":"us","start":70.509995,"end":71.009995,"confidence":0.93784803,"punctuated_word":"US,","sentiment":"neutral","sentiment_score":0.015334045514464378},{"word":"but","start":71.405,"end":71.564995,"confidence":0.9980361,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.01897890493273735},{"word":"everything's","start":71.564995,"end":71.884995,"confidence":0.9838933,"punctuated_word":"everything's","sentiment":"neutral","sentiment_score":0.0355900339782238},{"word":"coming","start":71.884995,"end":72.284996,"confidence":0.99980015,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.026056069880723953},{"word":"out","start":72.284996,"end":72.604996,"confidence":0.9807072,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.04736869782209397},{"word":"here","start":72.604996,"end":73.005,"confidence":0.9998259,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.02546526864171028},{"word":"because","start":73.005,"end":73.244995,"confidence":0.77691907,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.04457048326730728},{"word":"your","start":73.244995,"end":73.564995,"confidence":0.99825245,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.055530697107315063},{"word":"platforms","start":73.564995,"end":74.045,"confidence":0.995743,"punctuated_word":"platforms","sentiment":"neutral","sentiment_score":0.04416202753782272},{"word":"are","start":74.045,"end":74.125,"confidence":0.99934405,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05405213311314583},{"word":"here","start":74.125,"end":74.524994,"confidence":0.89217967,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.03947214037179947},{"word":"your","start":74.524994,"end":75.024994,"confidence":0.9924097,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.04983565956354141},{"word":"aws","start":75.244995,"end":75.744995,"confidence":0.98739165,"punctuated_word":"AWS","sentiment":"neutral","sentiment_score":0.05962616205215454},{"word":"zones","start":75.805,"end":75.965,"confidence":0.23992473,"punctuated_word":"zones","sentiment":"neutral","sentiment_score":0.05799957737326622},{"word":"are","start":75.965,"end":76.125,"confidence":0.9974534,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05546346306800842},{"word":"here","start":76.125,"end":76.625,"confidence":0.89416295,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.03641363978385925},{"word":"sydney","start":76.84499,"end":77.16499,"confidence":0.9924798,"punctuated_word":"Sydney","sentiment":"neutral","sentiment_score":0.042815860360860825},{"word":"and","start":77.16499,"end":77.325,"confidence":0.8023033,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.025121675804257393},{"word":"melbourne","start":77.325,"end":77.825,"confidence":0.9806489,"punctuated_word":"Melbourne.","sentiment":"neutral","sentiment_score":0.036073800176382065},{"word":"so","start":86.24,"end":86.56,"confidence":0.68777454,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07222675532102585},{"word":"ask","start":86.56,"end":86.799995,"confidence":0.80188084,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.02544715255498886},{"word":"him","start":86.799995,"end":86.96,"confidence":0.7251276,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.012700408697128296},{"word":"to","start":86.96,"end":87.04,"confidence":0.98957497,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04755660146474838},{"word":"test","start":87.04,"end":87.28,"confidence":0.8935493,"punctuated_word":"test","sentiment":"neutral","sentiment_score":-0.02204742282629013},{"word":"me","start":87.28,"end":87.36,"confidence":0.83666646,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.006020493805408478},{"word":"out","start":87.36,"end":87.52,"confidence":0.42594758,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.008917488157749176},{"word":"while","start":87.52,"end":87.6,"confidence":0.99092203,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.022114887833595276},{"word":"i","start":87.6,"end":87.68,"confidence":0.9886119,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0056520551443099976},{"word":"got","start":87.68,"end":87.84,"confidence":0.42863998,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.015609771013259888},{"word":"you","start":87.84,"end":88.0,"confidence":0.9993765,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.042687296867370605},{"word":"on","start":88.0,"end":88.079994,"confidence":0.9866246,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02648516744375229},{"word":"the","start":88.079994,"end":88.159996,"confidence":0.987931,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04338864237070083},{"word":"phone","start":88.159996,"end":88.659996,"confidence":0.9119382,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.04606224596500397},{"word":"okay","start":92.56,"end":93.06,"confidence":0.92188823,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.048597242683172226},{"word":"well","start":95.68,"end":95.92,"confidence":0.78157604,"punctuated_word":"Well","sentiment":"neutral","sentiment_score":0.10903705656528472},{"word":"yeah","start":96.08,"end":96.399994,"confidence":0.95596707,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.05189529061317444},{"word":"so","start":96.399994,"end":96.899994,"confidence":0.99832124,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.023071397095918655},{"word":"next","start":97.665,"end":97.985,"confidence":0.58220625,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.003821641206741333},{"word":"steps","start":97.985,"end":98.305,"confidence":0.99630475,"punctuated_word":"steps","sentiment":"neutral","sentiment_score":0.01842023804783821},{"word":"but","start":98.545,"end":98.625,"confidence":0.7906041,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03607549890875816},{"word":"i","start":98.625,"end":98.704994,"confidence":0.85458386,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09282294660806656},{"word":"don't","start":98.704994,"end":98.865,"confidence":0.9762285,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.08427219837903976},{"word":"think","start":98.865,"end":99.104996,"confidence":0.99715185,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.09890954196453094},{"word":"it","start":99.104996,"end":99.185,"confidence":0.35928822,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11113391071558},{"word":"would","start":99.185,"end":99.265,"confidence":0.4972937,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.13038313388824463},{"word":"from","start":99.345,"end":99.585,"confidence":0.99796826,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.09378714859485626},{"word":"my","start":99.585,"end":99.825,"confidence":0.99943465,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08415237814188004},{"word":"side","start":99.825,"end":100.145,"confidence":0.9293207,"punctuated_word":"side,","sentiment":"neutral","sentiment_score":-0.09684482216835022},{"word":"given","start":100.145,"end":100.465,"confidence":0.9983546,"punctuated_word":"given","sentiment":"neutral","sentiment_score":-0.11244647204875946},{"word":"the","start":100.465,"end":100.545,"confidence":0.9970745,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.059676893055438995},{"word":"fact","start":100.545,"end":100.784996,"confidence":0.9997652,"punctuated_word":"fact","sentiment":"neutral","sentiment_score":-0.07507295161485672},{"word":"that","start":100.784996,"end":101.024994,"confidence":0.9805902,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.1009041890501976},{"word":"like","start":101.024994,"end":101.524994,"confidence":0.9992836,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.0899418294429779},{"word":"it's","start":101.585,"end":101.985,"confidence":0.9997896,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0897039994597435},{"word":"all","start":101.985,"end":102.225,"confidence":0.9982305,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.08128225803375244},{"word":"users","start":102.225,"end":102.725,"confidence":0.8794091,"punctuated_word":"users,","sentiment":"neutral","sentiment_score":-0.07899605482816696},{"word":"i","start":102.945,"end":103.104996,"confidence":0.60935587,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1828003227710724},{"word":"can't","start":103.104996,"end":103.424995,"confidence":0.99774927,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.169796884059906},{"word":"see","start":103.424995,"end":103.665,"confidence":0.99959475,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.16610118746757507},{"word":"anything","start":103.665,"end":103.985,"confidence":0.78258914,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.17691628634929657},{"word":"problems","start":103.985,"end":104.384995,"confidence":0.68646765,"punctuated_word":"problems","sentiment":"neutral","sentiment_score":-0.1972404271364212},{"word":"going","start":104.384995,"end":104.625,"confidence":0.99801433,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.2246990203857422},{"word":"on","start":104.625,"end":104.704994,"confidence":0.98533094,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.20142677426338196},{"word":"the","start":104.704994,"end":104.865,"confidence":0.94576263,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15280838310718536},{"word":"network","start":104.865,"end":105.365,"confidence":0.9586508,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.16933295130729675},{"word":"i","start":105.424995,"end":105.585,"confidence":0.999826,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1045299544930458},{"word":"can","start":105.585,"end":105.744995,"confidence":0.9996296,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0947166308760643},{"word":"do","start":105.744995,"end":105.905,"confidence":0.9963936,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09708557277917862},{"word":"a","start":105.905,"end":106.064995,"confidence":0.9985606,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09563974291086196},{"word":"router","start":106.064995,"end":106.384995,"confidence":0.9727147,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.12599727511405945},{"word":"reboot","start":106.384995,"end":106.704994,"confidence":0.9640564,"punctuated_word":"reboot,","sentiment":"neutral","sentiment_score":-0.0954149067401886},{"word":"but","start":106.704994,"end":106.865,"confidence":0.9985335,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08903951197862625},{"word":"i","start":106.865,"end":106.945,"confidence":0.9662516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17553186416625977},{"word":"doubt","start":106.945,"end":107.185,"confidence":0.7115424,"punctuated_word":"doubt","sentiment":"neutral","sentiment_score":-0.16128098964691162},{"word":"it's","start":107.185,"end":107.345,"confidence":0.9759221,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.15041683614253998},{"word":"that","start":107.345,"end":107.505,"confidence":0.8321981,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.13644452393054962},{"word":"it","start":107.505,"end":107.66499,"confidence":0.9982943,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.13818636536598206},{"word":"doesn't","start":107.66499,"end":107.905,"confidence":0.9998845,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.11609259247779846},{"word":"look","start":107.905,"end":108.145,"confidence":0.99827087,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.0891464352607727},{"word":"local","start":108.145,"end":108.384995,"confidence":0.99872226,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.1329687535762787},{"word":"because","start":108.384995,"end":108.704994,"confidence":0.97548133,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.13009050488471985},{"word":"of","start":108.704994,"end":108.865,"confidence":0.87458485,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.15349160134792328},{"word":"the","start":108.865,"end":109.185,"confidence":0.9991756,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13385191559791565},{"word":"testing","start":109.185,"end":109.585,"confidence":0.9968964,"punctuated_word":"testing","sentiment":"neutral","sentiment_score":-0.10888373851776124},{"word":"on","start":109.585,"end":109.825,"confidence":0.9998772,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09230289608240128},{"word":"the","start":109.825,"end":110.145,"confidence":0.9980439,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0876847431063652},{"word":"on","start":110.145,"end":110.305,"confidence":0.99923825,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06834128499031067},{"word":"the","start":110.305,"end":110.465,"confidence":0.9997259,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07418365776538849},{"word":"four","start":110.465,"end":110.784996,"confidence":0.9997042,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.05551471188664436},{"word":"g","start":110.784996,"end":111.284996,"confidence":0.98513204,"punctuated_word":"g.","sentiment":"neutral","sentiment_score":-0.055618926882743835},{"word":"yeah","start":113.75,"end":114.23,"confidence":0.9778456,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02550521120429039},{"word":"did","start":114.23,"end":114.47,"confidence":0.49468336,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.016069773584604263},{"word":"did","start":114.47,"end":114.55,"confidence":0.60852706,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.02432780899107456},{"word":"could","start":114.71001,"end":114.87,"confidence":0.9929174,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.02058287337422371},{"word":"it","start":114.87,"end":114.950005,"confidence":0.9750534,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03337443992495537},{"word":"could","start":114.950005,"end":115.11,"confidence":0.9911895,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.03315593674778938},{"word":"it","start":115.11,"end":115.270004,"confidence":0.99063444,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.030691836029291153},{"word":"be","start":115.270004,"end":115.350006,"confidence":0.74655724,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03438156843185425},{"word":"could","start":115.350006,"end":115.51,"confidence":0.94669324,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.04516170173883438},{"word":"it","start":115.51,"end":115.670006,"confidence":0.99906105,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04872136190533638},{"word":"be","start":115.670006,"end":115.75,"confidence":0.9993393,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.049231309443712234},{"word":"local","start":115.75,"end":116.07,"confidence":0.9650345,"punctuated_word":"local?","sentiment":"neutral","sentiment_score":-0.03943111002445221},{"word":"is","start":116.07,"end":116.23,"confidence":0.9834614,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03759790584445},{"word":"that","start":116.23,"end":116.310005,"confidence":0.99981683,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.037181198596954346},{"word":"what","start":116.310005,"end":116.47,"confidence":0.99029267,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03415799140930176},{"word":"you're","start":116.47,"end":116.79,"confidence":0.997667,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.03066360764205456},{"word":"implying","start":116.79,"end":117.29,"confidence":0.9995085,"punctuated_word":"implying","sentiment":"neutral","sentiment_score":-0.0348682627081871},{"word":"to","start":117.350006,"end":117.51,"confidence":0.97625184,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03533642366528511},{"word":"me","start":117.51,"end":117.75,"confidence":0.9997073,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03796565532684326},{"word":"to","start":117.75,"end":117.990005,"confidence":0.6205374,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.039830200374126434},{"word":"be","start":117.990005,"end":118.15,"confidence":0.99949384,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03342621028423309},{"word":"aware","start":118.15,"end":118.310005,"confidence":0.9996613,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.030920468270778656},{"word":"of","start":118.310005,"end":118.47,"confidence":0.99882656,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.035427577793598175},{"word":"it","start":118.47,"end":118.630005,"confidence":0.7772008,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.034936435520648956},{"word":"or","start":118.630005,"end":118.79,"confidence":0.9988727,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.029342465102672577},{"word":"you","start":118.79,"end":119.03001,"confidence":0.9748048,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03484439104795456},{"word":"still","start":119.03001,"end":119.270004,"confidence":0.99238306,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.03486766293644905},{"word":"think","start":119.270004,"end":119.51,"confidence":0.9991856,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.02458026446402073},{"word":"it's","start":119.51,"end":119.75,"confidence":0.99399835,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.029527142643928528},{"word":"carrier","start":119.75,"end":120.23,"confidence":0.922073,"punctuated_word":"carrier","sentiment":"neutral","sentiment_score":-0.032784782350063324},{"word":"side","start":120.23,"end":120.73,"confidence":0.9205794,"punctuated_word":"side?","sentiment":"neutral","sentiment_score":-0.02947535179555416},{"word":"okay","start":124.604996,"end":124.845,"confidence":0.8181649,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14554482698440552},{"word":"thanks","start":124.845,"end":125.244995,"confidence":0.9939459,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.46776044368743896},{"word":"mate","start":125.244995,"end":125.725,"confidence":0.9024014,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.3967532813549042},{"word":"sweet","start":125.725,"end":126.125,"confidence":0.9289699,"punctuated_word":"Sweet.","sentiment":"positive","sentiment_score":0.37911415100097656},{"word":"let","start":126.125,"end":126.284996,"confidence":0.98520976,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.299099326133728},{"word":"me","start":126.284996,"end":126.524994,"confidence":0.9992555,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.22767747938632965},{"word":"know","start":126.524994,"end":127.024994,"confidence":0.978568,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.2742862105369568},{"word":"yep","start":129.165,"end":129.665,"confidence":0.9792668,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04069019854068756},{"word":"yeah","start":132.205,"end":132.44499,"confidence":0.9947714,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012420590966939926},{"word":"i'm","start":132.44499,"end":132.525,"confidence":0.9998472,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.006658688187599182},{"word":"just","start":132.525,"end":132.685,"confidence":0.99984133,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0020973198115825653},{"word":"gonna","start":132.685,"end":132.845,"confidence":0.9987103,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.0035642366856336594},{"word":"ask","start":132.845,"end":133.08499,"confidence":0.99930537,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.004024244844913483},{"word":"him","start":133.08499,"end":133.245,"confidence":0.91695184,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.004148051142692566},{"word":"to","start":133.245,"end":133.325,"confidence":0.9637206,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0014990158379077911},{"word":"do","start":133.325,"end":133.485,"confidence":0.99884725,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0015072636306285858},{"word":"one","start":133.485,"end":133.645,"confidence":0.9954223,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.004903439432382584},{"word":"more","start":133.645,"end":133.805,"confidence":0.99939585,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.0035171397030353546},{"word":"test","start":133.805,"end":134.045,"confidence":0.82247937,"punctuated_word":"test,","sentiment":"neutral","sentiment_score":0.0005175936967134476},{"word":"please","start":134.045,"end":134.36499,"confidence":0.7254312,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.013794690370559692},{"word":"internal","start":134.36499,"end":134.845,"confidence":0.97341365,"punctuated_word":"internal","sentiment":"neutral","sentiment_score":0.02157774195075035},{"word":"and","start":134.845,"end":135.005,"confidence":0.8832541,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0012841559946537018},{"word":"then","start":135.005,"end":135.165,"confidence":0.99831957,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.00624750554561615},{"word":"outbound","start":135.165,"end":135.645,"confidence":0.93631124,"punctuated_word":"outbound.","sentiment":"neutral","sentiment_score":0.002338077872991562},{"word":"i'll","start":135.645,"end":135.885,"confidence":0.96705085,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03690100833773613},{"word":"let","start":135.885,"end":136.045,"confidence":0.9995491,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.036059457808732986},{"word":"you","start":136.045,"end":136.205,"confidence":0.9997447,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024126719683408737},{"word":"know","start":136.205,"end":136.705,"confidence":0.99867094,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.02370449900627136},{"word":"yep","start":141.14,"end":141.54,"confidence":0.9989673,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05977286025881767},{"word":"okay","start":141.54,"end":141.86,"confidence":0.9838289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0805889368057251},{"word":"i'll","start":141.86,"end":142.09999,"confidence":0.999304,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07983528822660446},{"word":"get","start":142.09999,"end":142.18,"confidence":0.7962983,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0746181458234787},{"word":"him","start":142.18,"end":142.26,"confidence":0.49458736,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.05086495354771614},{"word":"i'll","start":142.34,"end":142.5,"confidence":0.9991284,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08989119529724121},{"word":"get","start":142.5,"end":142.66,"confidence":0.9985435,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07331003248691559},{"word":"him","start":142.66,"end":142.9,"confidence":0.5947349,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.05310693755745888},{"word":"to","start":142.9,"end":142.98,"confidence":0.82874876,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08232761919498444},{"word":"send","start":142.98,"end":143.22,"confidence":0.9541539,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.06816530972719193},{"word":"through","start":143.22,"end":143.45999,"confidence":0.9870004,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.07609665393829346},{"word":"the","start":143.45999,"end":143.62,"confidence":0.9731111,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0820288360118866},{"word":"stub","start":143.62,"end":143.86,"confidence":0.96803826,"punctuated_word":"stub","sentiment":"neutral","sentiment_score":0.07153551280498505},{"word":"like","start":143.86,"end":144.09999,"confidence":0.8633911,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.11321812868118286},{"word":"you","start":144.09999,"end":144.18,"confidence":0.5483999,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07749976962804794},{"word":"just","start":144.18,"end":144.34,"confidence":0.996332,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.078436478972435},{"word":"did","start":144.34,"end":144.58,"confidence":0.9901383,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.06172272190451622},{"word":"before","start":144.58,"end":144.9,"confidence":0.83051693,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.0640137642621994},{"word":"then","start":144.9,"end":145.06,"confidence":0.54194754,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07281063497066498},{"word":"because","start":145.06,"end":145.3,"confidence":0.6692622,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.09180974960327148},{"word":"i","start":145.3,"end":145.37999,"confidence":0.9981647,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07934106141328812},{"word":"asked","start":145.37999,"end":145.54,"confidence":0.99476904,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.06930167227983475},{"word":"him","start":145.54,"end":145.7,"confidence":0.99959034,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.034585610032081604},{"word":"to","start":145.7,"end":145.86,"confidence":0.99845076,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05048851296305656},{"word":"give","start":145.86,"end":146.01999,"confidence":0.99950373,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.057422835379838943},{"word":"me","start":146.01999,"end":146.09999,"confidence":0.9929079,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03699235990643501},{"word":"that","start":146.09999,"end":146.34,"confidence":0.997349,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06468793004751205},{"word":"information","start":146.34,"end":146.84,"confidence":0.9742389,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":0.045458339154720306},{"word":"so","start":147.06,"end":147.56,"confidence":0.99898535,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03815072774887085},{"word":"i'll","start":148.34,"end":148.5,"confidence":0.96911263,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.034417714923620224},{"word":"get","start":148.5,"end":148.73999,"confidence":0.99961156,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.013495951890945436},{"word":"him","start":148.73999,"end":149.06,"confidence":0.7920192,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.011360272765159609},{"word":"to","start":149.06,"end":149.14,"confidence":0.95553964,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017332356423139572},{"word":"send","start":149.14,"end":149.45999,"confidence":0.9852417,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.013215847313404083},{"word":"through","start":149.45999,"end":149.62,"confidence":0.9714966,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.02838948741555214},{"word":"the","start":149.62,"end":149.78,"confidence":0.8922648,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03151361271739006},{"word":"the","start":149.78,"end":150.28,"confidence":0.98902005,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025810640305280685},{"word":"time","start":150.40088,"end":150.72087,"confidence":0.9991623,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.02919815108180046},{"word":"and","start":150.72087,"end":150.80087,"confidence":0.99800724,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.019958950579166412},{"word":"date","start":150.80087,"end":151.04088,"confidence":0.92886955,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.02433716133236885},{"word":"stuff","start":151.04088,"end":151.54088,"confidence":0.46023154,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":0.018142960965633392},{"word":"for","start":152.00087,"end":152.16087,"confidence":0.54112446,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03134877234697342},{"word":"call","start":152.16087,"end":152.66087,"confidence":0.849551,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.032960791140794754},{"word":"yeah","start":155.84088,"end":156.08087,"confidence":0.9226762,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10479080677032472},{"word":"because","start":156.08087,"end":156.32088,"confidence":0.9799248,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.10169227421283722},{"word":"it'll","start":156.32088,"end":156.48088,"confidence":0.9263767,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.15445542335510254},{"word":"show","start":156.48088,"end":156.72087,"confidence":0.9978231,"punctuated_word":"show","sentiment":"neutral","sentiment_score":0.13153815269470215},{"word":"you","start":156.72087,"end":156.88087,"confidence":0.99759847,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13335053622722626},{"word":"everything","start":156.88087,"end":157.04088,"confidence":0.7117325,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":0.1273891180753708},{"word":"you","start":157.04088,"end":157.20088,"confidence":0.52234215,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.159476637840271},{"word":"can","start":157.20088,"end":157.44087,"confidence":0.8176083,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.152348592877388},{"word":"have","start":157.44087,"end":157.52087,"confidence":0.8539974,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.16041824221611023},{"word":"a","start":157.52087,"end":157.60088,"confidence":0.957713,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1544409841299057},{"word":"look","start":157.60088,"end":157.68088,"confidence":0.9992617,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.16580067574977875},{"word":"at","start":157.68088,"end":157.84088,"confidence":0.9966563,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.21521641314029696},{"word":"it","start":157.84088,"end":158.08087,"confidence":0.99552894,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.15975886583328247},{"word":"sweet","start":158.08087,"end":158.56088,"confidence":0.9912224,"punctuated_word":"Sweet.","sentiment":"neutral","sentiment_score":0.22795036435127256},{"word":"okay","start":158.56088,"end":158.96088,"confidence":0.91135645,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.22356867790222168},{"word":"thank","start":158.96088,"end":159.12088,"confidence":0.996478,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5219763517379761},{"word":"you","start":159.12088,"end":159.28088,"confidence":0.9983307,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4948652386665344},{"word":"mate","start":159.28088,"end":159.78088,"confidence":0.75725734,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.3516383767127991},{"word":"cheers","start":160.16087,"end":160.48088,"confidence":0.96846336,"punctuated_word":"Cheers,","sentiment":"positive","sentiment_score":0.4968019425868988},{"word":"bill","start":160.48088,"end":160.72087,"confidence":0.73847413,"punctuated_word":"Bill.","sentiment":"neutral","sentiment_score":0.039250824600458145},{"word":"bye","start":160.72087,"end":161.22087,"confidence":0.96535116,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08666816353797913}],"paragraphs":{"transcript":"\nHello, gorgeous? Yes. Can you hear hear me? What do you mean? I got them I got them to test the same problem from a mobile running a soft app, and that wasn't connected to the Wi Fi.\n\nSame problem. Between, like, your side or my are you saying local? Okay. Well, that worked to my mobile. So what's the only difference is you're calling me from The US, but everything's coming out here because your platforms are here.\n\nYour AWS zones are here. Sydney and Melbourne. So ask him to test me out while I got you on the phone. Okay. Well yeah.\n\nSo next steps but I don't think it would from my side, given the fact that, like, it's all users, I can't see anything problems going on the network. I can do a router reboot, but I doubt it's that. It doesn't look local because of the testing on the on the four g. Yeah. Did did could it could it be could it be local?\n\nIs that what you're implying to me to be aware of it, or you still think it's carrier side? Okay. Thanks, mate. Sweet. Let me know.\n\nYep. Yeah. I'm just gonna ask him to do one more test, please, internal and then outbound. I'll let you know. Yep.\n\nOkay. I'll get him I'll get him to send through the stub like you just did before then because I asked him to give me that information. So I'll get him to send through the the time and date stuff for call. Yeah. Because it'll show you everything.\n\nYou can have a look at it. Sweet. Okay. Thank you, mate. Cheers, Bill.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello, gorgeous?","start":0.16,"end":0.9,"sentiment":"positive","sentiment_score":0.46608486771583557},{"text":"Yes.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.035006020218133926},{"text":"Can you hear hear me?","start":3.4399998,"end":4.66,"sentiment":"neutral","sentiment_score":0.016948648542165757},{"text":"What do you mean?","start":12.08,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.24715294688940048},{"text":"I got them I got them to test the same problem from a mobile running a soft app, and that wasn't connected to the Wi Fi.","start":22.744999,"end":28.765,"sentiment":"neutral","sentiment_score":-0.10354783414648129}],"sentiment":"neutral","sentiment_score":-0.0691825388685653,"num_words":38,"start":0.16,"end":28.765},{"sentences":[{"text":"Same problem.","start":29.145,"end":29.965,"sentiment":"neutral","sentiment_score":-0.1024351641535759},{"text":"Between, like, your side or my are you saying local?","start":43.375,"end":47.155,"sentiment":"neutral","sentiment_score":-0.06950091421604157},{"text":"Okay.","start":65.229996,"end":65.63,"sentiment":"neutral","sentiment_score":0.047735750675201416},{"text":"Well, that worked to my mobile.","start":65.63,"end":67.17,"sentiment":"neutral","sentiment_score":0.11981240411599477},{"text":"So what's the only difference is you're calling me from The US, but everything's coming out here because your platforms are here.","start":67.549995,"end":74.524994,"sentiment":"neutral","sentiment_score":0.03226328387179158}],"sentiment":"neutral","sentiment_score":0.014061535367878472,"num_words":41,"start":29.145,"end":74.524994},{"sentences":[{"text":"Your AWS zones are here.","start":74.524994,"end":76.625,"sentiment":"neutral","sentiment_score":0.05186770036816597},{"text":"Sydney and Melbourne.","start":76.84499,"end":77.825,"sentiment":"neutral","sentiment_score":0.03467044544716676},{"text":"So ask him to test me out while I got you on the phone.","start":86.24,"end":88.659996,"sentiment":"neutral","sentiment_score":-0.024306859288896834},{"text":"Okay.","start":92.56,"end":93.06,"sentiment":"neutral","sentiment_score":-0.048597242683172226},{"text":"Well yeah.","start":95.68,"end":96.399994,"sentiment":"neutral","sentiment_score":0.08046617358922958}],"sentiment":"neutral","sentiment_score":0.005415556505322456,"num_words":25,"start":74.524994,"end":96.399994},{"sentences":[{"text":"So next steps but I don't think it would from my side, given the fact that, like, it's all users, I can't see anything problems going on the network.","start":96.399994,"end":105.365,"sentiment":"neutral","sentiment_score":-0.10917245737951377},{"text":"I can do a router reboot, but I doubt it's that.","start":105.424995,"end":107.505,"sentiment":"neutral","sentiment_score":-0.12055434625257146},{"text":"It doesn't look local because of the testing on the on the four g.","start":107.505,"end":111.284996,"sentiment":"neutral","sentiment_score":-0.10259700912450041},{"text":"Yeah.","start":113.75,"end":114.23,"sentiment":"neutral","sentiment_score":0.02550521120429039},{"text":"Did did could it could it be could it be local?","start":114.23,"end":116.07,"sentiment":"neutral","sentiment_score":-0.03410270183601163}],"sentiment":"neutral","sentiment_score":-0.09512245014422771,"num_words":66,"start":96.399994,"end":116.07},{"sentences":[{"text":"Is that what you're implying to me to be aware of it, or you still think it's carrier side?","start":116.07,"end":120.73,"sentiment":"neutral","sentiment_score":-0.033564947251426544},{"text":"Okay.","start":124.604996,"end":124.845,"sentiment":"neutral","sentiment_score":0.14554482698440552},{"text":"Thanks, mate.","start":124.845,"end":125.725,"sentiment":"positive","sentiment_score":0.43225686252117157},{"text":"Sweet.","start":125.725,"end":126.125,"sentiment":"positive","sentiment_score":0.37911415100097656},{"text":"Let me know.","start":126.125,"end":127.024994,"sentiment":"neutral","sentiment_score":0.26702100535233814}],"sentiment":"neutral","sentiment_score":0.05971160466567828,"num_words":26,"start":116.07,"end":127.024994},{"sentences":[{"text":"Yep.","start":129.165,"end":129.665,"sentiment":"neutral","sentiment_score":0.04069019854068756},{"text":"Yeah.","start":132.205,"end":132.44499,"sentiment":"neutral","sentiment_score":0.012420590966939926},{"text":"I'm just gonna ask him to do one more test, please, internal and then outbound.","start":132.44499,"end":135.645,"sentiment":"neutral","sentiment_score":0.0035752559701601665},{"text":"I'll let you know.","start":135.645,"end":136.705,"sentiment":"neutral","sentiment_score":0.030197921209037304},{"text":"Yep.","start":141.14,"end":141.54,"sentiment":"neutral","sentiment_score":0.05977286025881767}],"sentiment":"neutral","sentiment_score":0.013059280643408949,"num_words":22,"start":129.165,"end":141.54},{"sentences":[{"text":"Okay.","start":141.54,"end":141.86,"sentiment":"neutral","sentiment_score":0.0805889368057251},{"text":"I'll get him I'll get him to send through the stub like you just did before then because I asked him to give me that information.","start":141.86,"end":146.84,"sentiment":"neutral","sentiment_score":0.06921423283907083},{"text":"So I'll get him to send through the the time and date stuff for call.","start":147.06,"end":152.66087,"sentiment":"neutral","sentiment_score":0.02464222659667333},{"text":"Yeah.","start":155.84088,"end":156.08087,"sentiment":"neutral","sentiment_score":0.10479080677032472},{"text":"Because it'll show you everything.","start":156.08087,"end":157.04088,"sentiment":"neutral","sentiment_score":0.1296851009130478}],"sentiment":"neutral","sentiment_score":0.06256268126890063,"num_words":48,"start":141.54,"end":157.04088},{"sentences":[{"text":"You can have a look at it.","start":157.04088,"end":158.08087,"sentiment":"neutral","sentiment_score":0.166780058826719},{"text":"Sweet.","start":158.08087,"end":158.56088,"sentiment":"neutral","sentiment_score":0.22795036435127256},{"text":"Okay.","start":158.56088,"end":158.96088,"sentiment":"neutral","sentiment_score":0.22356867790222168},{"text":"Thank you, mate.","start":158.96088,"end":159.78088,"sentiment":"positive","sentiment_score":0.4561599890391032},{"text":"Cheers, Bill.","start":160.16087,"end":160.72087,"sentiment":"neutral","sentiment_score":0.2680263835936785}],"sentiment":"neutral","sentiment_score":0.2516794420246567,"num_words":14,"start":157.04088,"end":160.72087},{"sentences":[{"text":"Bye.","start":160.72087,"end":161.22087,"sentiment":"neutral","sentiment_score":-0.08666816353797913}],"sentiment":"neutral","sentiment_score":-0.08666816353797913,"num_words":1,"start":160.72087,"end":161.22087}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, gorgeous?\n\nChannel 0: Hey. Can you hear me?\n\nChannel 1: Yes. Can you hear hear me?\n\nChannel 0: Yes. So I have I'm not sure, but I have a feeling that could be somewhat unrelated. So not sure.\n\nChannel 1: What do you mean?\n\nChannel 0: And then I think there's something else there that's going on with them not being able to hear because this call's gone out the same thing they are. So I will have\n\nChannel 1: I got them\n\nChannel 0: another\n\nChannel 1: I got them\n\nChannel 0: look.\n\nChannel 1: to test the same problem from a mobile running a soft app, and that wasn't connected to the Wi Fi. Same problem.\n\nChannel 0: Yeah. No. No. No. No.\n\nNo. I like, I'm on Ringotel over this side. And, like, I I'm trying to figure out maybe there's a network issue elsewhere. I need to figure that out.\n\nChannel 1: Between, like, your side or my are you saying local?\n\nChannel 0: I'm not sure. I checked down detector just before when I was looking at some stuff and there seemed to be an uptick in some things, like Microsoft seemed to be shitting the bed. So I don't know if there's a network issue. And I gave you a call to test it because then I can test your mobile.\n\nChannel 1: Okay. Well, that worked to my mobile. So what's the only difference is you're calling me from The US, but everything's coming out here because your platforms are here. Your AWS zones are here. Sydney and Melbourne.\n\nChannel 0: Yeah. Exactly. But still going at this is connecting to the Australian server that you guys connect to?\n\nChannel 1: So ask him to test me out while I got you on the phone.\n\nChannel 0: No. Because I need to jump off the phone, but you can\n\nChannel 1: Okay.\n\nChannel 0: get him to test after. That sounds good.\n\nChannel 1: Well yeah. So next steps but I don't think it would from my side, given the fact that, like, it's all users, I can't see anything problems going on the network. I can do a router reboot, but I doubt it's that. It doesn't look local because of the testing on the on the four g.\n\nChannel 0: Yeah. No. That's fine.\n\nChannel 1: Yeah.\n\nChannel 0: I'm\n\nChannel 1: Did\n\nChannel 0: gonna\n\nChannel 1: did\n\nChannel 0: keep\n\nChannel 1: could\n\nChannel 0: having\n\nChannel 1: it could\n\nChannel 0: a\n\nChannel 1: it\n\nChannel 0: look.\n\nChannel 1: be could it be local? Is that what you're implying to me to be aware of it, or\n\nChannel 0: It\n\nChannel 1: you still\n\nChannel 0: may be.\n\nChannel 1: think it's carrier side?\n\nChannel 0: It may be, but I'm still not sure. So I'll let you know.\n\nChannel 1: Okay. Thanks, mate. Sweet. Let me know.\n\nChannel 0: Cool. Yeah. If you can, I guess, get them\n\nChannel 1: Yep.\n\nChannel 0: to do a test and see if that happens, but let me know?\n\nChannel 1: Yeah. I'm just gonna ask him to do one more test, please, internal and then outbound. I'll let you know.\n\nChannel 0: Let me know where they've called or where they're calling if you can.\n\nChannel 1: Yep. Okay. I'll get him I'll get him to send through the stub like you just did before then because I asked him to give me that information. So\n\nChannel 0: Send\n\nChannel 1: I'll\n\nChannel 0: through\n\nChannel 1: get\n\nChannel 0: what?\n\nChannel 1: him to send through the the time and date stuff for call.\n\nChannel 0: Yeah. And the to and the from and all that.\n\nChannel 1: Yeah. Because it'll show you everything.\n\nChannel 0: Okay.\n\nChannel 1: You can have a look at it. Sweet. Okay.\n\nChannel 0: No worries.\n\nChannel 1: Thank you,\n\nChannel 0: Thanks.\n\nChannel 1: mate.\n\nChannel 0: See\n\nChannel 1: Cheers,\n\nChannel 0: you.\n\nChannel 1: Bill. Bye.","paragraphs":[{"sentences":[{"text":"Hello, gorgeous?","start":0.16,"end":0.9,"sentiment":"positive","sentiment_score":0.46608486771583557}],"sentiment":"positive","sentiment_score":0.46608486771583557,"channel":1,"num_words":2,"start":0.16,"end":0.9},{"sentences":[{"text":"Hey.","start":1.76,"end":1.92,"sentiment":"neutral","sentiment_score":0.17772641777992249},{"text":"Can you hear me?","start":1.92,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.08899545110762119}],"sentiment":"neutral","sentiment_score":0.10674164444208145,"channel":0,"num_words":5,"start":1.76,"end":2.8999999},{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.035006020218133926},{"text":"Can you hear hear me?","start":3.4399998,"end":4.66,"sentiment":"neutral","sentiment_score":0.016948648542165757}],"sentiment":"neutral","sentiment_score":0.01995821048816045,"channel":1,"num_words":6,"start":3.1999998,"end":4.66},{"sentences":[{"text":"Yes.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":-0.026455651968717575},{"text":"So I have I'm not sure, but I have a feeling that could be somewhat unrelated.","start":5.2799997,"end":9.46,"sentiment":"neutral","sentiment_score":-0.2983163823373616},{"text":"So not sure.","start":9.679999,"end":10.74,"sentiment":"neutral","sentiment_score":-0.27590955297152203}],"sentiment":"neutral","sentiment_score":-0.28136232141405343,"channel":0,"num_words":20,"start":4.72,"end":10.74},{"sentences":[{"text":"What do you mean?","start":12.08,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.24715294688940048}],"sentiment":"neutral","sentiment_score":-0.24715294688940048,"channel":1,"num_words":4,"start":12.08,"end":13.059999},{"sentences":[{"text":"And then I think there's something else there that's going on with them not being able to hear because this call's gone out the same thing they are.","start":13.934999,"end":20.515,"sentiment":"neutral","sentiment_score":-0.3309317869799478},{"text":"So I will have","start":21.935,"end":23.154999,"sentiment":"neutral","sentiment_score":-0.13556420244276524}],"sentiment":"neutral","sentiment_score":-0.30651083891279995,"channel":0,"num_words":32,"start":13.934999,"end":23.154999},{"sentences":[{"text":"I got them","start":22.744999,"end":23.305,"sentiment":"neutral","sentiment_score":-0.11110388239224751}],"sentiment":"neutral","sentiment_score":-0.11110388239224751,"channel":1,"num_words":3,"start":22.744999,"end":23.305},{"sentences":[{"text":"another","start":23.215,"end":23.615,"sentiment":"neutral","sentiment_score":-0.08403832465410233}],"sentiment":"neutral","sentiment_score":-0.08403832465410233,"channel":0,"num_words":1,"start":23.215,"end":23.615},{"sentences":[{"text":"I got them","start":23.305,"end":23.785,"sentiment":"neutral","sentiment_score":-0.054334395875533424}],"sentiment":"neutral","sentiment_score":-0.054334395875533424,"channel":1,"num_words":3,"start":23.305,"end":23.785},{"sentences":[{"text":"look.","start":23.615,"end":24.115,"sentiment":"neutral","sentiment_score":-0.06280352920293808}],"sentiment":"neutral","sentiment_score":-0.06280352920293808,"channel":0,"num_words":1,"start":23.615,"end":24.115},{"sentences":[{"text":"to test the same problem from a mobile running a soft app, and that wasn't connected to the Wi Fi.","start":23.785,"end":28.765,"sentiment":"neutral","sentiment_score":-0.10979644265025854},{"text":"Same problem.","start":29.145,"end":29.965,"sentiment":"neutral","sentiment_score":-0.1024351641535759}],"sentiment":"neutral","sentiment_score":-0.10912723551419648,"channel":1,"num_words":22,"start":23.785,"end":29.965},{"sentences":[{"text":"Yeah.","start":30.009998,"end":30.25,"sentiment":"neutral","sentiment_score":-0.0673072338104248},{"text":"No.","start":30.25,"end":30.57,"sentiment":"neutral","sentiment_score":-0.17536678910255432},{"text":"No.","start":30.57,"end":30.65,"sentiment":"neutral","sentiment_score":-0.19593101739883423},{"text":"No.","start":30.65,"end":30.81,"sentiment":"neutral","sentiment_score":-0.2089238464832306},{"text":"No.","start":30.81,"end":30.97,"sentiment":"neutral","sentiment_score":-0.23879340291023257}],"sentiment":"neutral","sentiment_score":-0.1772644579410553,"channel":0,"num_words":5,"start":30.009998,"end":30.97},{"sentences":[{"text":"No.","start":30.97,"end":31.21,"sentiment":"neutral","sentiment_score":-0.2509292960166931},{"text":"I like, I'm on Ringotel over this side.","start":31.21,"end":34.91,"sentiment":"neutral","sentiment_score":-0.16145870182663202},{"text":"And, like, I I'm trying to figure out maybe there's a network issue elsewhere.","start":35.53,"end":40.989998,"sentiment":"neutral","sentiment_score":-0.2520410290786198},{"text":"I need to figure that out.","start":41.21,"end":42.67,"sentiment":"neutral","sentiment_score":-0.2270021289587021}],"sentiment":"neutral","sentiment_score":-0.22183400315457377,"channel":0,"num_words":29,"start":30.97,"end":42.67},{"sentences":[{"text":"Between, like, your side or my are you saying local?","start":43.375,"end":47.155,"sentiment":"neutral","sentiment_score":-0.06950091421604157}],"sentiment":"neutral","sentiment_score":-0.06950091421604157,"channel":1,"num_words":10,"start":43.375,"end":47.155},{"sentences":[{"text":"I'm not sure.","start":48.415,"end":49.215,"sentiment":"neutral","sentiment_score":-0.1681792140007019},{"text":"I checked down detector just before when I was looking at some stuff and there seemed to be an uptick in some things, like Microsoft seemed to be shitting the bed.","start":49.215,"end":56.275,"sentiment":"neutral","sentiment_score":-0.18233010533355898},{"text":"So I don't know if there's a network issue.","start":56.335003,"end":58.435,"sentiment":"neutral","sentiment_score":-0.22492392361164093},{"text":"And I gave you a call to test it because then I can test your mobile.","start":61.01,"end":64.31,"sentiment":"neutral","sentiment_score":-0.01783602184150368}],"sentiment":"neutral","sentiment_score":-0.1434993655815468,"channel":0,"num_words":59,"start":48.415,"end":64.31},{"sentences":[{"text":"Okay.","start":65.229996,"end":65.63,"sentiment":"neutral","sentiment_score":0.047735750675201416},{"text":"Well, that worked to my mobile.","start":65.63,"end":67.17,"sentiment":"neutral","sentiment_score":0.11981240411599477},{"text":"So what's the only difference is you're calling me from The US, but everything's coming out here because your platforms are here.","start":67.549995,"end":74.524994,"sentiment":"neutral","sentiment_score":0.03226328387179158},{"text":"Your AWS zones are here.","start":74.524994,"end":76.625,"sentiment":"neutral","sentiment_score":0.05186770036816597},{"text":"Sydney and Melbourne.","start":76.84499,"end":77.825,"sentiment":"neutral","sentiment_score":0.03467044544716676}],"sentiment":"neutral","sentiment_score":0.04972303401980851,"channel":1,"num_words":37,"start":65.229996,"end":77.825},{"sentences":[{"text":"Yeah.","start":78.415,"end":78.814995,"sentiment":"neutral","sentiment_score":0.03537210822105408},{"text":"Exactly.","start":78.814995,"end":79.314995,"sentiment":"neutral","sentiment_score":0.018811948597431183},{"text":"But still going at this is connecting to the Australian server that you guys connect to?","start":80.015,"end":84.354996,"sentiment":"neutral","sentiment_score":-0.06780327949672937}],"sentiment":"neutral","sentiment_score":-0.057259356396065816,"channel":0,"num_words":18,"start":78.415,"end":84.354996},{"sentences":[{"text":"So ask him to test me out while I got you on the phone.","start":86.24,"end":88.659996,"sentiment":"neutral","sentiment_score":-0.024306859288896834}],"sentiment":"neutral","sentiment_score":-0.024306859288896834,"channel":1,"num_words":14,"start":86.24,"end":88.659996},{"sentences":[{"text":"No.","start":90.229996,"end":90.549995,"sentiment":"neutral","sentiment_score":-0.22682766616344452},{"text":"Because I need to jump off the phone, but you can","start":90.549995,"end":92.96999,"sentiment":"neutral","sentiment_score":-0.22336706112731586}],"sentiment":"neutral","sentiment_score":-0.2236554448803266,"channel":0,"num_words":12,"start":90.229996,"end":92.96999},{"sentences":[{"text":"Okay.","start":92.56,"end":93.06,"sentiment":"neutral","sentiment_score":-0.048597242683172226}],"sentiment":"neutral","sentiment_score":-0.048597242683172226,"channel":1,"num_words":1,"start":92.56,"end":93.06},{"sentences":[{"text":"get him to test after.","start":93.27,"end":94.549995,"sentiment":"neutral","sentiment_score":0.07282253205776215},{"text":"That sounds good.","start":94.549995,"end":95.53,"sentiment":"positive","sentiment_score":0.6873922745386759}],"sentiment":"neutral","sentiment_score":0.3032861854881048,"channel":0,"num_words":8,"start":93.27,"end":95.53},{"sentences":[{"text":"Well yeah.","start":95.68,"end":96.399994,"sentiment":"neutral","sentiment_score":0.08046617358922958},{"text":"So next steps but I don't think it would from my side, given the fact that, like, it's all users, I can't see anything problems going on the network.","start":96.399994,"end":105.365,"sentiment":"neutral","sentiment_score":-0.10917245737951377},{"text":"I can do a router reboot, but I doubt it's that.","start":105.424995,"end":107.505,"sentiment":"neutral","sentiment_score":-0.12055434625257146},{"text":"It doesn't look local because of the testing on the on the four g.","start":107.505,"end":111.284996,"sentiment":"neutral","sentiment_score":-0.10259700912450041}],"sentiment":"neutral","sentiment_score":-0.10299151523837022,"channel":1,"num_words":56,"start":95.68,"end":111.284996},{"sentences":[{"text":"Yeah.","start":112.205,"end":112.525,"sentiment":"neutral","sentiment_score":0.004441940225660801},{"text":"No.","start":112.525,"end":112.685,"sentiment":"neutral","sentiment_score":0.0006847865879535675},{"text":"That's fine.","start":112.685,"end":113.425,"sentiment":"neutral","sentiment_score":0.067239198833704}],"sentiment":"neutral","sentiment_score":0.03490128112025559,"channel":0,"num_words":4,"start":112.205,"end":113.425},{"sentences":[{"text":"Yeah.","start":113.75,"end":114.23,"sentiment":"neutral","sentiment_score":0.02550521120429039}],"sentiment":"neutral","sentiment_score":0.02550521120429039,"channel":1,"num_words":1,"start":113.75,"end":114.23},{"sentences":[{"text":"I'm","start":114.205,"end":114.285,"sentiment":"neutral","sentiment_score":0.0032960730604827404}],"sentiment":"neutral","sentiment_score":0.0032960730604827404,"channel":0,"num_words":1,"start":114.205,"end":114.285},{"sentences":[{"text":"Did","start":114.23,"end":114.47,"sentiment":"neutral","sentiment_score":-0.016069773584604263}],"sentiment":"neutral","sentiment_score":-0.016069773584604263,"channel":1,"num_words":1,"start":114.23,"end":114.47},{"sentences":[{"text":"gonna","start":114.285,"end":114.525,"sentiment":"neutral","sentiment_score":-0.01218910701572895}],"sentiment":"neutral","sentiment_score":-0.01218910701572895,"channel":0,"num_words":1,"start":114.285,"end":114.525},{"sentences":[{"text":"did","start":114.47,"end":114.55,"sentiment":"neutral","sentiment_score":-0.02432780899107456}],"sentiment":"neutral","sentiment_score":-0.02432780899107456,"channel":1,"num_words":1,"start":114.47,"end":114.55},{"sentences":[{"text":"keep","start":114.525,"end":114.765,"sentiment":"neutral","sentiment_score":-0.027519816532731056}],"sentiment":"neutral","sentiment_score":-0.027519816532731056,"channel":0,"num_words":1,"start":114.525,"end":114.765},{"sentences":[{"text":"could","start":114.71001,"end":114.87,"sentiment":"neutral","sentiment_score":-0.02058287337422371}],"sentiment":"neutral","sentiment_score":-0.02058287337422371,"channel":1,"num_words":1,"start":114.71001,"end":114.87},{"sentences":[{"text":"having","start":114.765,"end":115.005005,"sentiment":"neutral","sentiment_score":-0.032384976744651794}],"sentiment":"neutral","sentiment_score":-0.032384976744651794,"channel":0,"num_words":1,"start":114.765,"end":115.005005},{"sentences":[{"text":"it could","start":114.87,"end":115.11,"sentiment":"neutral","sentiment_score":-0.033265188336372375}],"sentiment":"neutral","sentiment_score":-0.033265188336372375,"channel":1,"num_words":2,"start":114.87,"end":115.11},{"sentences":[{"text":"a","start":115.005005,"end":115.165,"sentiment":"neutral","sentiment_score":-0.02962857484817505}],"sentiment":"neutral","sentiment_score":-0.02962857484817505,"channel":0,"num_words":1,"start":115.005005,"end":115.165},{"sentences":[{"text":"it","start":115.11,"end":115.270004,"sentiment":"neutral","sentiment_score":-0.030691836029291153}],"sentiment":"neutral","sentiment_score":-0.030691836029291153,"channel":1,"num_words":1,"start":115.11,"end":115.270004},{"sentences":[{"text":"look.","start":115.165,"end":115.665,"sentiment":"neutral","sentiment_score":-0.02934270910918713}],"sentiment":"neutral","sentiment_score":-0.02934270910918713,"channel":0,"num_words":1,"start":115.165,"end":115.665},{"sentences":[{"text":"be could it be local?","start":115.270004,"end":116.07,"sentiment":"neutral","sentiment_score":-0.04338541030883789},{"text":"Is that what you're implying to me to be aware of it, or","start":116.07,"end":118.79,"sentiment":"neutral","sentiment_score":-0.03474264634916416}],"sentiment":"neutral","sentiment_score":-0.037143414115740195,"channel":1,"num_words":18,"start":115.270004,"end":118.79},{"sentences":[{"text":"It","start":118.66,"end":119.060005,"sentiment":"neutral","sentiment_score":-0.030673155561089516}],"sentiment":"neutral","sentiment_score":-0.030673155561089516,"channel":0,"num_words":1,"start":118.66,"end":119.060005},{"sentences":[{"text":"you still","start":118.79,"end":119.270004,"sentiment":"neutral","sentiment_score":-0.034856026992201805}],"sentiment":"neutral","sentiment_score":-0.034856026992201805,"channel":1,"num_words":2,"start":118.79,"end":119.270004},{"sentences":[{"text":"may be.","start":119.060005,"end":119.72,"sentiment":"neutral","sentiment_score":-0.031256141141057014}],"sentiment":"neutral","sentiment_score":-0.031256141141057014,"channel":0,"num_words":2,"start":119.060005,"end":119.72},{"sentences":[{"text":"think it's carrier side?","start":119.270004,"end":120.73,"sentiment":"neutral","sentiment_score":-0.029091885313391685}],"sentiment":"neutral","sentiment_score":-0.029091885313391685,"channel":1,"num_words":4,"start":119.270004,"end":120.73},{"sentences":[{"text":"It may be, but I'm still not sure.","start":121.22,"end":123.22,"sentiment":"neutral","sentiment_score":-0.053558101411908865},{"text":"So I'll let you know.","start":123.22,"end":124.36,"sentiment":"neutral","sentiment_score":-0.007916124258190393}],"sentiment":"neutral","sentiment_score":-0.03600349481432484,"channel":0,"num_words":13,"start":121.22,"end":124.36},{"sentences":[{"text":"Okay.","start":124.604996,"end":124.845,"sentiment":"neutral","sentiment_score":0.14554482698440552},{"text":"Thanks, mate.","start":124.845,"end":125.725,"sentiment":"positive","sentiment_score":0.43225686252117157},{"text":"Sweet.","start":125.725,"end":126.125,"sentiment":"positive","sentiment_score":0.37911415100097656},{"text":"Let me know.","start":126.125,"end":127.024994,"sentiment":"neutral","sentiment_score":0.26702100535233814}],"sentiment":"neutral","sentiment_score":0.3128908170121057,"channel":1,"num_words":7,"start":124.604996,"end":127.024994},{"sentences":[{"text":"Cool.","start":127.3,"end":127.62,"sentiment":"neutral","sentiment_score":0.2664179801940918},{"text":"Yeah.","start":127.62,"end":127.94,"sentiment":"neutral","sentiment_score":0.1071588173508644},{"text":"If you can, I guess, get them","start":127.94,"end":129.3,"sentiment":"neutral","sentiment_score":0.060431293078831265}],"sentiment":"neutral","sentiment_score":0.08851064989964168,"channel":0,"num_words":9,"start":127.3,"end":129.3},{"sentences":[{"text":"Yep.","start":129.165,"end":129.665,"sentiment":"neutral","sentiment_score":0.04069019854068756}],"sentiment":"neutral","sentiment_score":0.04069019854068756,"channel":1,"num_words":1,"start":129.165,"end":129.665},{"sentences":[{"text":"to do a test and see if that happens, but let me know?","start":129.3,"end":131.805,"sentiment":"neutral","sentiment_score":0.032203711282748446}],"sentiment":"neutral","sentiment_score":0.032203711282748446,"channel":0,"num_words":13,"start":129.3,"end":131.805},{"sentences":[{"text":"Yeah.","start":132.205,"end":132.44499,"sentiment":"neutral","sentiment_score":0.012420590966939926},{"text":"I'm just gonna ask him to do one more test, please, internal and then outbound.","start":132.44499,"end":135.645,"sentiment":"neutral","sentiment_score":0.0035752559701601665},{"text":"I'll let you know.","start":135.645,"end":136.705,"sentiment":"neutral","sentiment_score":0.030197921209037304}],"sentiment":"neutral","sentiment_score":0.009342055767774582,"channel":1,"num_words":20,"start":132.205,"end":136.705},{"sentences":[{"text":"Let me know where they've called or where they're calling if you can.","start":137.165,"end":140.465,"sentiment":"neutral","sentiment_score":0.00677079431569347}],"sentiment":"neutral","sentiment_score":0.00677079431569347,"channel":0,"num_words":13,"start":137.165,"end":140.465},{"sentences":[{"text":"Yep.","start":141.14,"end":141.54,"sentiment":"neutral","sentiment_score":0.05977286025881767},{"text":"Okay.","start":141.54,"end":141.86,"sentiment":"neutral","sentiment_score":0.0805889368057251},{"text":"I'll get him I'll get him to send through the stub like you just did before then because I asked him to give me that information.","start":141.86,"end":146.84,"sentiment":"neutral","sentiment_score":0.06921423283907083},{"text":"So","start":147.06,"end":147.56,"sentiment":"neutral","sentiment_score":0.03815072774887085}],"sentiment":"neutral","sentiment_score":0.06820974409066398,"channel":1,"num_words":29,"start":141.14,"end":147.56},{"sentences":[{"text":"Send","start":148.23,"end":148.47,"sentiment":"neutral","sentiment_score":0.03281911462545395}],"sentiment":"neutral","sentiment_score":0.03281911462545395,"channel":0,"num_words":1,"start":148.23,"end":148.47},{"sentences":[{"text":"I'll","start":148.34,"end":148.5,"sentiment":"neutral","sentiment_score":0.034417714923620224}],"sentiment":"neutral","sentiment_score":0.034417714923620224,"channel":1,"num_words":1,"start":148.34,"end":148.5},{"sentences":[{"text":"through","start":148.47,"end":148.70999,"sentiment":"neutral","sentiment_score":0.02432040497660637}],"sentiment":"neutral","sentiment_score":0.02432040497660637,"channel":0,"num_words":1,"start":148.47,"end":148.70999},{"sentences":[{"text":"get","start":148.5,"end":148.73999,"sentiment":"neutral","sentiment_score":0.013495951890945436}],"sentiment":"neutral","sentiment_score":0.013495951890945436,"channel":1,"num_words":1,"start":148.5,"end":148.73999},{"sentences":[{"text":"what?","start":148.70999,"end":149.20999,"sentiment":"neutral","sentiment_score":0.008394058793783188}],"sentiment":"neutral","sentiment_score":0.008394058793783188,"channel":0,"num_words":1,"start":148.70999,"end":149.20999},{"sentences":[{"text":"him to send through the the time and date stuff for call.","start":148.73999,"end":152.66087,"sentiment":"neutral","sentiment_score":0.023630750365555286}],"sentiment":"neutral","sentiment_score":0.023630750365555286,"channel":1,"num_words":12,"start":148.73999,"end":152.66087},{"sentences":[{"text":"Yeah.","start":152.79,"end":153.19,"sentiment":"neutral","sentiment_score":0.052386704832315445},{"text":"And the to and the from and all that.","start":153.19,"end":154.97,"sentiment":"neutral","sentiment_score":0.028867245134380128}],"sentiment":"neutral","sentiment_score":0.03121919110417366,"channel":0,"num_words":10,"start":152.79,"end":154.97},{"sentences":[{"text":"Yeah.","start":155.84088,"end":156.08087,"sentiment":"neutral","sentiment_score":0.10479080677032472},{"text":"Because it'll show you everything.","start":156.08087,"end":157.04088,"sentiment":"neutral","sentiment_score":0.1296851009130478}],"sentiment":"neutral","sentiment_score":0.12553605188926062,"channel":1,"num_words":6,"start":155.84088,"end":157.04088},{"sentences":[{"text":"Okay.","start":157.03,"end":157.53,"sentiment":"neutral","sentiment_score":0.1632019281387329}],"sentiment":"neutral","sentiment_score":0.1632019281387329,"channel":0,"num_words":1,"start":157.03,"end":157.53},{"sentences":[{"text":"You can have a look at it.","start":157.04088,"end":158.08087,"sentiment":"neutral","sentiment_score":0.166780058826719},{"text":"Sweet.","start":158.08087,"end":158.56088,"sentiment":"neutral","sentiment_score":0.22795036435127256},{"text":"Okay.","start":158.56088,"end":158.96088,"sentiment":"neutral","sentiment_score":0.22356867790222168}],"sentiment":"neutral","sentiment_score":0.17988660600450304,"channel":1,"num_words":9,"start":157.04088,"end":158.96088},{"sentences":[{"text":"No worries.","start":158.70999,"end":159.27,"sentiment":"neutral","sentiment_score":0.30936573445796967}],"sentiment":"neutral","sentiment_score":0.30936573445796967,"channel":0,"num_words":2,"start":158.70999,"end":159.27},{"sentences":[{"text":"Thank you,","start":158.96088,"end":159.28088,"sentiment":"positive","sentiment_score":0.5084207952022552}],"sentiment":"positive","sentiment_score":0.5084207952022552,"channel":1,"num_words":2,"start":158.96088,"end":159.28088},{"sentences":[{"text":"Thanks.","start":159.27,"end":159.77,"sentiment":"positive","sentiment_score":0.49434858560562134}],"sentiment":"positive","sentiment_score":0.49434858560562134,"channel":0,"num_words":1,"start":159.27,"end":159.77},{"sentences":[{"text":"mate.","start":159.28088,"end":159.78088,"sentiment":"positive","sentiment_score":0.3516383767127991}],"sentiment":"positive","sentiment_score":0.3516383767127991,"channel":1,"num_words":1,"start":159.28088,"end":159.78088},{"sentences":[{"text":"See","start":160.15,"end":160.39,"sentiment":"positive","sentiment_score":0.36166444420814514}],"sentiment":"positive","sentiment_score":0.36166444420814514,"channel":0,"num_words":1,"start":160.15,"end":160.39},{"sentences":[{"text":"Cheers,","start":160.16087,"end":160.48088,"sentiment":"positive","sentiment_score":0.4968019425868988}],"sentiment":"positive","sentiment_score":0.4968019425868988,"channel":1,"num_words":1,"start":160.16087,"end":160.48088},{"sentences":[{"text":"you.","start":160.39,"end":160.89,"sentiment":"neutral","sentiment_score":0.2814849615097046}],"sentiment":"neutral","sentiment_score":0.2814849615097046,"channel":0,"num_words":1,"start":160.39,"end":160.89},{"sentences":[{"text":"Bill.","start":160.48088,"end":160.72087,"sentiment":"neutral","sentiment_score":0.039250824600458145},{"text":"Bye.","start":160.72087,"end":161.22087,"sentiment":"neutral","sentiment_score":-0.08666816353797913}],"sentiment":"neutral","sentiment_score":-0.02370866946876049,"channel":1,"num_words":2,"start":160.48088,"end":161.22087}]},"summary":{"result":"success","short":"The customer is experiencing network issues with their call center and is trying to figure out if there is a network issue. They discuss a router reboot and test the network. The customer asks the agent to send a test to their team and will update them later."},"intents":{"segments":[{"text":"So I will have I got them another I got them look. to test the same problem from a mobile running a soft app, and that wasn't connected to the Wi Fi. Same problem.","start_word":65,"end_word":98,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.22717616}]},{"text":"I can do a router reboot, but I doubt it's that. It doesn't look local because of the testing on the on the four g. Yeah.","start_word":323,"end_word":348,"intents":[{"intent":"Help with router reboot","confidence_score":0.0003228764}]},{"text":"It doesn't look local because of the testing on the on the four g. Yeah.","start_word":334,"end_word":348,"intents":[{"intent":"Confirm locality","confidence_score":0.08054087}]},{"text":"If you can, I guess, get them Yep. to do a test and see if that happens, but let me know? Yeah.","start_word":414,"end_word":435,"intents":[{"intent":"Ask for test","confidence_score":0.28756762}]},{"text":"I'll get him I'll get him to send through the stub like you just did before then because I asked him to give me that information. So Send I'll through get what? him to send through the the time and date stuff for call. Yeah.","start_word":470,"end_word":514,"intents":[{"intent":"Send stub","confidence_score":0.05154544}]}]},"sentiments":{"segments":[{"text":"Hello, gorgeous?","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.4660848677158356},{"text":"Hey. Can you hear me? Yes. Can you hear hear me? Yes. So I have I'm not sure, but I have a feeling that could be somewhat unrelated. So not sure. What do you mean?","start_word":2,"end_word":36,"sentiment":"neutral","sentiment_score":-0.16917064785957336},{"text":"And then I think there's something else there that's going on with them not being able to hear because this call's gone out the same thing they are.","start_word":37,"end_word":64,"sentiment":"negative","sentiment_score":-0.3358956277370453},{"text":"So I will have I got them another I got them look. to test the same problem from a mobile running a soft app, and that wasn't connected to the Wi Fi. Same problem. Yeah. No. No. No. No. No. I like, I'm on Ringotel over this side. And, like, I I'm trying to figure out maybe there's a network issue elsewhere. I need to figure that out. Between, like, your side or my are you saying local? I'm not sure. I checked down detector just before when I was looking at some stuff and there seemed to be an uptick in some things, like Microsoft seemed to be shitting the bed. So I don't know if there's a network issue. And I gave you a call to test it because then I can test your mobile. Okay. Well, that worked to my mobile. So what's the only difference is you're calling me from The US, but everything's coming out here because your platforms are here. Your AWS zones are here. Sydney and Melbourne. Yeah. Exactly. But still going at this is connecting to the Australian server that you guys connect to? So ask him to test me out while I got you on the phone. No. Because I need to jump off the phone, but you can Okay. get him to test after.","start_word":65,"end_word":288,"sentiment":"neutral","sentiment_score":-0.10302164255907494},{"text":"That sounds good.","start_word":289,"end_word":291,"sentiment":"positive","sentiment_score":0.6766262650489807},{"text":"Well yeah. So next steps but I don't think it would from my side, given the fact that, like, it's all users, I can't see anything problems going on the network. I can do a router reboot, but I doubt it's that. It doesn't look local because of the testing on the on the four g. Yeah. No. That's fine. Yeah. I'm Did gonna did keep could having it could a it look. be could it be local? Is that what you're implying to me to be aware of it, or It you still may be. think it's carrier side? It may be, but I'm still not sure. So I'll let you know. Okay.","start_word":292,"end_word":405,"sentiment":"neutral","sentiment_score":-0.058061517775058746},{"text":"Thanks, mate. Sweet.","start_word":406,"end_word":408,"sentiment":"positive","sentiment_score":0.4120013117790222},{"text":"Let me know. Cool. Yeah. If you can, I guess, get them Yep. to do a test and see if that happens, but let me know? Yeah. I'm just gonna ask him to do one more test, please, internal and then outbound. I'll let you know. Let me know where they've called or where they're calling if you can. Yep. Okay. I'll get him I'll get him to send through the stub like you just did before then because I asked him to give me that information. So Send I'll through get what? him to send through the the time and date stuff for call. Yeah. And the to and the from and all that. Yeah. Because it'll show you everything. Okay. You can have a look at it. Sweet. Okay. No worries.","start_word":409,"end_word":541,"sentiment":"neutral","sentiment_score":0.06471796333789825},{"text":"Thank you, Thanks. mate. See Cheers, you.","start_word":542,"end_word":548,"sentiment":"positive","sentiment_score":0.44629597663879395},{"text":"Bill. Bye.","start_word":549,"end_word":550,"sentiment":"neutral","sentiment_score":0.07082737237215042}],"average":{"sentiment":"neutral","sentiment_score":-0.0446664936675827}}}}