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May I have your full name, please? Pilani. Okay. Krishna. It's not the first time that you've been connected to the service. Right? Or it's the first time that you're trying to get connected? Okay. Mhmm. Oh, alright. Alright. That's perfect. So let me just check our tech team if they already finished with their meeting. In that way, I could connect you to their department. Okay? Just give me one second. Thank you. Thank you so much for patiently waiting on the line. I'm I'm sorry for that hold. So, Trishna, they're still on a meeting right now, but I will already endorse your account to our tech rep. And then as soon as they finish their meeting, they will call you back. Oh, I'm showing a different phone number. What number we can call you back? Because I do see in here a different last four digits. Uh-huh. Thank you. Would you like me to update as well on your record or remain the one you put in when you sign up? And since March. Let me just keep both. Okay? I'll just put here as well. Okay. Yeah. I've put in your phone number, and then I will tell them that to call you back to this number you're using now, 3647. Please keep your line open. In that way, once they call you, they will provide you support to get connected to the service since your router has been preconfigured. Okay? Alright. Sure. You're most welcome. Yeah. Actually, they said in about thirty minutes, they will finish their session. Yeah. Correct. So at around let me just check the time here. At around 04:15 or 04:10, something like that. Yeah. Sure. Surely. You're welcome, Krishna. Have a good one. 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Thank you so much for calling your account. How may I help you today? Uh-huh. Uh-huh.\n\nMhmm. Mhmm. Okay. That's yeah. That's perfect.\n\nGreat to hear that you already received your router. May I have your full name, please? Pilani. Okay. Krishna.\n\nIt's not the first time that you've been connected to the service. Right? Or it's the first time that you're trying to get connected? Okay. Mhmm.\n\nOh, alright. Alright. That's perfect. So let me just check our tech team if they already finished with their meeting. In that way, I could connect you to their department.\n\nOkay? Just give me one second. Thank you. Thank you so much for patiently waiting on the line. I'm I'm sorry for that hold.\n\nSo, Trishna, they're still on a meeting right now, but I will already endorse your account to our tech rep. And then as soon as they finish their meeting, they will call you back. Oh, I'm showing a different phone number. What number we can call you back? Because I do see in here a different last four digits.\n\nUh-huh. Thank you. Would you like me to update as well on your record or remain the one you put in when you sign up? And since March. Let me just keep both.\n\nOkay? I'll just put here as well. Okay. Yeah. I've put in your phone number, and then I will tell them that to call you back to this number you're using now, 3647.\n\nPlease keep your line open. In that way, once they call you, they will provide you support to get connected to the service since your router has been preconfigured. Okay? Alright. Sure.\n\nYou're most welcome. Yeah. Actually, they said in about thirty minutes, they will finish their session. Yeah. Correct.\n\nSo at around let me just check the time here. At around 04:15 or 04:10, something like that. Yeah. Sure. Surely.\n\nYou're welcome, Krishna. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"positive","sentiment_score":0.3611127734184265},{"text":"Thank you so much for calling your account.","start":0.48,"end":2.74,"sentiment":"positive","sentiment_score":0.6439276486635208},{"text":"How may I help you 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to the service.","start":47.144997,"end":50.265,"sentiment":"neutral","sentiment_score":0.07856824404249589},{"text":"Right?","start":50.265,"end":50.765,"sentiment":"neutral","sentiment_score":0.04084087908267975},{"text":"Or it's the first time that you're trying to get connected?","start":51.945,"end":55.245,"sentiment":"neutral","sentiment_score":0.048324244604869324},{"text":"Okay.","start":58.53,"end":59.03,"sentiment":"neutral","sentiment_score":-0.014661340042948725},{"text":"Mhmm.","start":65.17,"end":65.409996,"sentiment":"neutral","sentiment_score":-0.009046523831784723}],"sentiment":"neutral","sentiment_score":0.05736610132197921,"num_words":26,"start":47.144997,"end":65.409996},{"sentences":[{"text":"Oh, alright.","start":65.409996,"end":67.51,"sentiment":"neutral","sentiment_score":-0.002104835875798017},{"text":"Alright.","start":68.45,"end":68.93,"sentiment":"neutral","sentiment_score":0.20104539394378665},{"text":"That's perfect.","start":68.93,"end":69.83,"sentiment":"positive","sentiment_score":0.43643710017204285},{"text":"So let me just check our tech team if they already finished with their meeting.","start":69.89,"end":77.535,"sentiment":"neutral","sentiment_score":0.11635499174396197},{"text":"In that way, I could connect you to their department.","start":77.835,"end":80.815,"sentiment":"neutral","sentiment_score":0.11008315905928612}],"sentiment":"neutral","sentiment_score":0.13052887964295223,"num_words":30,"start":65.409996,"end":80.815},{"sentences":[{"text":"Okay?","start":80.955,"end":81.355,"sentiment":"neutral","sentiment_score":0.040589988231658936},{"text":"Just give me one second.","start":81.355,"end":83.215004,"sentiment":"neutral","sentiment_score":0.023671048879623412},{"text":"Thank you.","start":84.555,"end":85.375,"sentiment":"neutral","sentiment_score":0.19813597202301025},{"text":"Thank you so much for patiently waiting on the 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back?","start":204.46,"end":206.14,"sentiment":"neutral","sentiment_score":-0.04749020614794323},{"text":"Because I do see in here a different last four digits.","start":206.14,"end":209.12,"sentiment":"neutral","sentiment_score":0.005301091015677561}],"sentiment":"neutral","sentiment_score":-0.015559608487696466,"num_words":59,"start":185.385,"end":209.12},{"sentences":[{"text":"Uh-huh.","start":216.145,"end":216.645,"sentiment":"neutral","sentiment_score":0.01984708197414875},{"text":"Thank you.","start":217.905,"end":218.625,"sentiment":"neutral","sentiment_score":0.31599370390176773},{"text":"Would you like me to update as well on your record or remain the one you put in when you sign up?","start":218.625,"end":225.65001,"sentiment":"neutral","sentiment_score":0.04646455090154301},{"text":"And since March.","start":226.27,"end":228.29001,"sentiment":"neutral","sentiment_score":0.009117738033334414},{"text":"Let me just keep 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I have I have got this embedded network in my building, and I I have ordered the modem. I received the modem today. I wanted help to get the modem installed, the Internet up and running. Krishna Tilani. No. This is the first time because I have moved into the apartment recently, and the previous tenant was earlier using the service. So now I've just started two, three days. Okay. Okay. Yes. Exactly. Exactly. This is my other number. If you can please call me on this number, 040423 3 6 4 7. Correct. Is it possible to keep both, or can you have only one? Yeah. Correct. Correct. Okay, ma'am. Okay. Thank you so much for your help. In how much time approximately would they call? Do you have an idea? They're meeting. Okay. Okay. Something like this? Okay. Perfect. Perfect. I'll wait for your call then. Yeah. Thank you. Thank you. Thank you. Thank you. Bye bye. 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madam. I have I have got this embedded network in my building, and I I have ordered the modem. I received the modem today. I wanted help to get the modem installed, the Internet up and running. Krishna Tilani.\n\nNo. This is the first time because I have moved into the apartment recently, and the previous tenant was earlier using the service. So now I've just started two, three days. Okay. Okay.\n\nYes. Exactly. Exactly. This is my other number. If you can please call me on this number, 040423 3 6 4 7.\n\nCorrect. Is it possible to keep both, or can you have only one? Yeah. Correct. Correct.\n\nOkay, ma'am. Okay. Thank you so much for your help. In how much time approximately would they call? Do you have an idea?\n\nThey're meeting. Okay. Okay. Something like this? Okay.\n\nPerfect. Perfect. I'll wait for your call then. Yeah. Thank you.\n\nThank you. Thank you. Thank you. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Yes, madam.","start":5.12,"end":5.94,"sentiment":"neutral","sentiment_score":0.21794138848781586},{"text":"I have I have got this embedded network in my building, and I I have ordered the modem.","start":6.0,"end":14.075,"sentiment":"neutral","sentiment_score":0.14069059160020617},{"text":"I received the modem today.","start":14.215,"end":16.155,"sentiment":"neutral","sentiment_score":0.21710152328014373},{"text":"I wanted help to get the modem installed, the Internet up and running.","start":16.535,"end":21.115,"sentiment":"neutral","sentiment_score":0.14909175754739687},{"text":"Krishna Tilani.","start":29.22,"end":30.52,"sentiment":"neutral","sentiment_score":0.036378078162670135}],"sentiment":"neutral","sentiment_score":0.15161925116553904,"num_words":40,"start":5.12,"end":30.52},{"sentences":[{"text":"No.","start":56.44,"end":56.68,"sentiment":"neutral","sentiment_score":-0.05264551565051079},{"text":"This is the first time because I have 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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yes, madam. I have I have got this embedded network in my building,\n\nChannel 0: Uh-huh.\n\nChannel 1: and I I have ordered the modem. I received the modem today. I wanted help to get the modem installed,\n\nChannel 0: Uh-huh. Mhmm.\n\nChannel 1: the\n\nChannel 0: Mhmm.\n\nChannel 1: Internet\n\nChannel 0: Okay.\n\nChannel 1: up\n\nChannel 0: That's\n\nChannel 1: and running.\n\nChannel 0: yeah. That's perfect. Great to hear that you already received your router. May I have your full name, please?\n\nChannel 1: Krishna Tilani.\n\nChannel 0: Pilani. Okay. Krishna. It's not the first time that you've been connected to the service. Right?\n\nOr it's the first time that you're trying to get connected?\n\nChannel 1: No. This is the first time because\n\nChannel 0: Okay.\n\nChannel 1: I have moved into the apartment recently, and the previous tenant was earlier using the service. So now I've\n\nChannel 0: Mhmm.\n\nChannel 1: just\n\nChannel 0: Oh,\n\nChannel 1: started two, three\n\nChannel 0: alright.\n\nChannel 1: days.\n\nChannel 0: Alright. That's perfect. So let me just check our tech team if they already finished with their meeting. In that way, I could connect you to their department. Okay?\n\nJust give me one second.\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Thank you so much for patiently waiting on the line. I'm I'm sorry for that hold. So, Trishna, they're still on a meeting right now, but I will already endorse your account to our tech rep. And then as soon as they finish their meeting, they will call you back.\n\nChannel 1: Okay.\n\nChannel 0: Oh, I'm showing a different phone number. What number we can call you back? Because I do see in here a different last four digits.\n\nChannel 1: Yes. Exactly. Exactly. This is my other number. If you can please call me on this number, 040423\n\nChannel 0: Uh-huh.\n\nChannel 1: 3\n\nChannel 0: Thank you. Would you\n\nChannel 1: 6\n\nChannel 0: like me to update as well\n\nChannel 1: 4\n\nChannel 0: on your record or\n\nChannel 1: 7.\n\nChannel 0: remain the one you put in when you sign up? And since March.\n\nChannel 1: Correct. Is it possible to keep both, or can you have only one?\n\nChannel 0: Let me just keep both. Okay? I'll just put here as well.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Yeah. I've put in your phone number, and then I will tell them that to call you back to this number you're using now, 3647. Please keep your line open. In that way, once they call you, they will provide you support to get connected to the service since your router has been preconfigured.\n\nOkay?\n\nChannel 1: Correct. Correct. Okay, ma'am.\n\nChannel 0: Alright.\n\nChannel 1: Okay. Thank you\n\nChannel 0: Sure.\n\nChannel 1: so much for your help.\n\nChannel 0: You're\n\nChannel 1: In\n\nChannel 0: most\n\nChannel 1: how much\n\nChannel 0: welcome.\n\nChannel 1: time approximately would they call? Do you have an idea?\n\nChannel 0: Yeah. Actually, they said in about thirty minutes, they will finish their\n\nChannel 1: They're meeting.\n\nChannel 0: session.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Correct.\n\nChannel 1: Okay.\n\nChannel 0: So at around let me just check the time here. At around 04:15 or 04:10, something like that.\n\nChannel 1: Something like this? Okay. Perfect. Perfect.\n\nChannel 0: Yeah.\n\nChannel 1: I'll wait for your\n\nChannel 0: Sure.\n\nChannel 1: call then. Yeah.\n\nChannel 0: Surely.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome, Krishna. Have a\n\nChannel 1: Thank\n\nChannel 0: good\n\nChannel 1: you.\n\nChannel 0: one.\n\nChannel 1: Thank you. Thank you. Bye bye.\n\nChannel 0: Bye\n\nChannel 1: Bye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"positive","sentiment_score":0.3611127734184265},{"text":"Thank you so much for calling your account.","start":0.48,"end":2.74,"sentiment":"positive","sentiment_score":0.6439276486635208},{"text":"How may I help you today?","start":2.8799999,"end":4.18,"sentiment":"positive","sentiment_score":0.5631793737411499}],"sentiment":"positive","sentiment_score":0.5927740136782328,"channel":0,"num_words":15,"start":0.24,"end":4.18},{"sentences":[{"text":"Yes, madam.","start":5.12,"end":5.94,"sentiment":"neutral","sentiment_score":0.21794138848781586},{"text":"I have I have got this embedded network in my 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Tilani.","start":29.22,"end":30.52,"sentiment":"neutral","sentiment_score":0.036378078162670135}],"sentiment":"neutral","sentiment_score":0.036378078162670135,"channel":1,"num_words":2,"start":29.22,"end":30.52},{"sentences":[{"text":"Pilani.","start":31.7,"end":32.2,"sentiment":"neutral","sentiment_score":0.05056833475828171},{"text":"Okay.","start":32.66,"end":33.16,"sentiment":"neutral","sentiment_score":0.05425698310136795},{"text":"Krishna.","start":37.78,"end":38.28,"sentiment":"neutral","sentiment_score":0.05178748071193695},{"text":"It's not the first time that you've been connected to the service.","start":47.144997,"end":50.265,"sentiment":"neutral","sentiment_score":0.07856824404249589},{"text":"Right?","start":50.265,"end":50.765,"sentiment":"neutral","sentiment_score":0.04084087908267975}],"sentiment":"neutral","sentiment_score":0.07126703788526356,"channel":0,"num_words":16,"start":31.7,"end":50.765},{"sentences":[{"text":"Or it's the first time that you're trying to get connected?","start":51.945,"end":55.245,"sentiment":"neutral","sentiment_score":0.048324244604869324}],"sentiment":"neutral","sentiment_score":0.048324244604869324,"channel":0,"num_words":11,"start":51.945,"end":55.245},{"sentences":[{"text":"No.","start":56.44,"end":56.68,"sentiment":"neutral","sentiment_score":-0.05264551565051079},{"text":"This is the first time because","start":56.68,"end":58.38,"sentiment":"neutral","sentiment_score":-0.04792360278467337}],"sentiment":"neutral","sentiment_score":-0.04859816176550729,"channel":1,"num_words":7,"start":56.44,"end":58.38},{"sentences":[{"text":"Okay.","start":58.53,"end":59.03,"sentiment":"neutral","sentiment_score":-0.014661340042948725}],"sentiment":"neutral","sentiment_score":-0.014661340042948725,"channel":0,"num_words":1,"start":58.53,"end":59.03},{"sentences":[{"text":"I have moved into the apartment recently, and the previous tenant was earlier using the 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I've","start":64.68,"end":65.24,"sentiment":"neutral","sentiment_score":-0.012507427173356215}],"sentiment":"neutral","sentiment_score":-0.016122559330573206,"channel":1,"num_words":19,"start":58.760002,"end":65.24},{"sentences":[{"text":"Mhmm.","start":65.17,"end":65.409996,"sentiment":"neutral","sentiment_score":-0.009046523831784723}],"sentiment":"neutral","sentiment_score":-0.009046523831784723,"channel":0,"num_words":1,"start":65.17,"end":65.409996},{"sentences":[{"text":"just","start":65.24,"end":65.479996,"sentiment":"neutral","sentiment_score":-0.015357671305537224}],"sentiment":"neutral","sentiment_score":-0.015357671305537224,"channel":1,"num_words":1,"start":65.24,"end":65.479996},{"sentences":[{"text":"Oh,","start":65.409996,"end":65.909996,"sentiment":"neutral","sentiment_score":-0.005677694454789162}],"sentiment":"neutral","sentiment_score":-0.005677694454789162,"channel":0,"num_words":1,"start":65.409996,"end":65.909996},{"sentences":[{"text":"started two, three","start":65.479996,"end":67.16,"sentiment":"neutral","sentiment_score":-0.003942379107077916}],"sentiment":"neutral","sentiment_score":-0.003942379107077916,"channel":1,"num_words":3,"start":65.479996,"end":67.16},{"sentences":[{"text":"alright.","start":67.01,"end":67.51,"sentiment":"neutral","sentiment_score":0.001468022703193128}],"sentiment":"neutral","sentiment_score":0.001468022703193128,"channel":0,"num_words":1,"start":67.01,"end":67.51},{"sentences":[{"text":"days.","start":67.16,"end":67.66,"sentiment":"neutral","sentiment_score":0.01072494126856327}],"sentiment":"neutral","sentiment_score":0.01072494126856327,"channel":1,"num_words":1,"start":67.16,"end":67.66},{"sentences":[{"text":"Alright.","start":68.45,"end":68.93,"sentiment":"neutral","sentiment_score":0.20104539394378665},{"text":"That's perfect.","start":68.93,"end":69.83,"sentiment":"positive","sentiment_score":0.43643710017204285},{"text":"So let me just check our tech team if they already finished with their 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you.","start":84.555,"end":85.375,"sentiment":"neutral","sentiment_score":0.19813597202301025},{"text":"Thank you so much for patiently waiting on the line.","start":180.505,"end":183.225,"sentiment":"neutral","sentiment_score":0.29782536774873736},{"text":"I'm I'm sorry for that hold.","start":183.225,"end":185.325,"sentiment":"neutral","sentiment_score":-0.20803492267926535},{"text":"So, Trishna, they're still on a meeting right now, but I will already endorse your account to our tech rep.","start":185.385,"end":194.105,"sentiment":"neutral","sentiment_score":-0.011375452764332295},{"text":"And then as soon as they finish their meeting, they will call you back.","start":194.105,"end":198.96,"sentiment":"neutral","sentiment_score":0.003571001280631337}],"sentiment":"neutral","sentiment_score":0.037476943232692204,"channel":0,"num_words":52,"start":84.555,"end":198.96},{"sentences":[{"text":"Okay.","start":199.79001,"end":200.265,"sentiment":"neutral","sentiment_score":-0.03452020138502121}],"sentiment":"neutral","sentiment_score":-0.03452020138502121,"channel":1,"num_words":1,"start":199.79001,"end":200.265},{"sentences":[{"text":"Oh, I'm showing a different phone number.","start":200.54001,"end":202.96,"sentiment":"neutral","sentiment_score":-0.06662606022187642},{"text":"What number we can call you back?","start":204.46,"end":206.14,"sentiment":"neutral","sentiment_score":-0.04749020614794323},{"text":"Because I do see in here a different last four 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keep both, or can you have only one?","start":229.475,"end":232.455,"sentiment":"neutral","sentiment_score":0.011635225499048829}],"sentiment":"neutral","sentiment_score":0.014457278168545319,"channel":1,"num_words":13,"start":228.94,"end":232.455},{"sentences":[{"text":"Let me just keep both.","start":233.63,"end":235.71,"sentiment":"neutral","sentiment_score":0.01562944855540991},{"text":"Okay?","start":235.71,"end":236.11,"sentiment":"neutral","sentiment_score":0.031130341812968258},{"text":"I'll just put here as 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open.","start":251.25,"end":252.69,"sentiment":"neutral","sentiment_score":0.1539362609386444},{"text":"In that way, once they call you, they will provide you support to get connected to the service since your router has been preconfigured.","start":252.69,"end":261.51,"sentiment":"neutral","sentiment_score":0.14170011101911464}],"sentiment":"neutral","sentiment_score":0.10999969846822999,"channel":0,"num_words":55,"start":241.595,"end":261.51},{"sentences":[{"text":"Okay?","start":262.05002,"end":262.55002,"sentiment":"neutral","sentiment_score":0.06258424371480942}],"sentiment":"neutral","sentiment_score":0.06258424371480942,"channel":0,"num_words":1,"start":262.05002,"end":262.55002},{"sentences":[{"text":"Correct.","start":263.075,"end":263.315,"sentiment":"neutral","sentiment_score":0.09940924495458604},{"text":"Correct.","start":263.315,"end":263.715,"sentiment":"neutral","sentiment_score":0.12455691397190094},{"text":"Okay, 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has received their modem and wants help installed it. The agent asks for the customer's name and explains that they have moved into an apartment and the previous tenant used the service. The agent promises to reach out to the tech team and call the customer back. The customer is asked to keep their line open and given a timeframe for the call."},"intents":{"segments":[{"text":"I have I have got this embedded network in my Uh-huh. building, and I I have ordered the modem. I received the modem today. I wanted help to get the modem installed, Uh-huh.","start_word":17,"end_word":49,"intents":[{"intent":"Install modem","confidence_score":0.20137443}]},{"text":"If you can please call me on this number, 040423 Uh-huh. 3 Thank you.","start_word":263,"end_word":276,"intents":[{"intent":"Confirm contact","confidence_score":0.006028278}]},{"text":"In that way, once they call you, they will provide you support to get connected to the service since your router has been preconfigured. Okay? Correct. Correct.","start_word":362,"end_word":388,"intents":[{"intent":"Provide support","confidence_score":0.022435972}]},{"text":"time approximately would they call? Do you have an idea? Yeah.","start_word":407,"end_word":417,"intents":[{"intent":"Check availability","confidence_score":0.0020381447}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5816752314567566},{"text":"Yes, madam. I have I have got this embedded network in my Uh-huh. building, and I I have ordered the modem. I received the modem today. I wanted help to get the modem installed, Uh-huh. Mhmm. the Mhmm. Internet Okay. up That's and running.","start_word":15,"end_word":58,"sentiment":"neutral","sentiment_score":0.14812178909778595},{"text":"yeah. That's perfect. Great to hear that you already received your router.","start_word":59,"end_word":70,"sentiment":"positive","sentiment_score":0.5890215635299683},{"text":"May I have your full name, please? Krishna Tilani. Pilani. Okay. Krishna. It's not the first time that you've been connected to the service. Right? Or it's the first time that you're trying to get connected? No. This is the first time because Okay. I have moved into the apartment recently, and the previous tenant was earlier using the service. So now I've Mhmm. just Oh, started two, three alright. days. Alright.","start_word":71,"end_word":142,"sentiment":"neutral","sentiment_score":0.0389181524515152},{"text":"That's perfect.","start_word":143,"end_word":144,"sentiment":"positive","sentiment_score":0.4348524212837219},{"text":"So let me just check our tech team if they already finished with their meeting. In that way, I could connect you to their department. Okay? Just give me one second. Okay. Thank you. 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