{"metadata":{"transaction_key":"deprecated","request_id":"01a08927-52fa-7980-a061-68e4833e1796","sha256":"a7f56fb889754fef1f864797cca3761b9be1c322883a45ca42b0b6c70a0afd37","created":"2026-09-10T02:30:51.945Z","duration":28.007938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":52,"output_tokens":52},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":52,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hello. Good afternoon, Joshua? Hello? Hello?","confidence":0.94555664,"words":[{"word":"hello","start":3.84,"end":4.34,"confidence":0.7626953,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.2032507061958313},{"word":"hello","start":5.12,"end":5.52,"confidence":0.94555664,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.04325366765260696},{"word":"good","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3511867821216583},{"word":"afternoon","start":5.7599998,"end":6.24,"confidence":0.77124023,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.20720422267913816},{"word":"joshua","start":6.24,"end":6.74,"confidence":0.90112305,"punctuated_word":"Joshua?","sentiment":"neutral","sentiment_score":0.08115169405937195},{"word":"hello","start":13.92,"end":14.42,"confidence":0.9941406,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.10011839866638184},{"word":"hello","start":19.095001,"end":19.595001,"confidence":0.99902344,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.030701784417033195}],"paragraphs":{"transcript":"\nHello? Hello. Good afternoon, Joshua? Hello? Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":-0.2032507061958313},{"text":"Hello.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":-0.04325366765260696},{"text":"Good afternoon, Joshua?","start":5.52,"end":6.74,"sentiment":"neutral","sentiment_score":0.21318089962005615},{"text":"Hello?","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":0.10011839866638184},{"text":"Hello?","start":19.095001,"end":19.595001,"sentiment":"neutral","sentiment_score":0.030701784417033195}],"sentiment":"neutral","sentiment_score":0.0748369297278779,"num_words":7,"start":3.84,"end":19.595001}]}}]},{"alternatives":[{"transcript":"Hi. This is Josh. I'm currently unavailable to take your call. But if you leave a message, I'll get back to you when I can. Thank you.","confidence":1.0,"words":[{"word":"hi","start":1.5999999,"end":1.8399999,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0033528823405504227},{"word":"this","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0058893002569675446},{"word":"is","start":2.08,"end":2.1599998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01441223919391632},{"word":"josh","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"Josh.","sentiment":"neutral","sentiment_score":0.008776510134339333},{"word":"i'm","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1569892019033432},{"word":"currently","start":2.72,"end":3.12,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.26123255491256714},{"word":"unavailable","start":3.12,"end":3.6,"confidence":0.99902344,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.37131890654563904},{"word":"to","start":3.6,"end":3.6799998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.27266377210617065},{"word":"take","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.27665889263153076},{"word":"your","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.18820065259933472},{"word":"call","start":4.08,"end":4.56,"confidence":0.8371582,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.269580602645874},{"word":"but","start":4.56,"end":4.7999997,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.10762660205364229},{"word":"if","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09610193967819214},{"word":"you","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15760448575019836},{"word":"leave","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.0835258960723877},{"word":"a","start":5.2,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01622161641716957},{"word":"message","start":5.2799997,"end":5.68,"confidence":0.99902344,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.040950875729322433},{"word":"i'll","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.26512500643730164},{"word":"get","start":5.92,"end":6.0,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.12317516654729845},{"word":"back","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.18070712685585025},{"word":"to","start":6.16,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08738847076892853},{"word":"you","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.043995946645736694},{"word":"when","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.10688477754592896},{"word":"i","start":6.72,"end":6.7999997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08922544121742249},{"word":"can","start":6.7999997,"end":7.12,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.1869596242904663},{"word":"thank","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6504198312759399},{"word":"you","start":7.3599997,"end":7.8599997,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5678483247756958}],"paragraphs":{"transcript":"\nHi. This is Josh. I'm currently unavailable to take your call. But if you leave a message, I'll get back to you when I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.0033528823405504227},{"text":"This is Josh.","start":1.8399999,"end":2.48,"sentiment":"neutral","sentiment_score":0.0096926831950744},{"text":"I'm currently unavailable to take your call.","start":2.48,"end":4.56,"sentiment":"neutral","sentiment_score":-0.25666351190635134},{"text":"But if you leave a message, I'll get back to you when I can.","start":4.56,"end":7.12,"sentiment":"neutral","sentiment_score":0.04969822349292891},{"text":"Thank you.","start":7.12,"end":7.8599997,"sentiment":"positive","sentiment_score":0.6091340780258179}],"sentiment":"neutral","sentiment_score":0.005549245686442764,"num_words":27,"start":1.5999999,"end":7.8599997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Josh. I'm currently unavailable to take\n\nChannel 0: Hello?\n\nChannel 1: your call. But if you leave\n\nChannel 0: Hello.\n\nChannel 1: a message,\n\nChannel 0: Good\n\nChannel 1: I'll\n\nChannel 0: afternoon,\n\nChannel 1: get back to\n\nChannel 0: Joshua?\n\nChannel 1: you when I can. Thank you.\n\nChannel 0: Hello? Hello?","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.0033528823405504227},{"text":"This is Josh.","start":1.8399999,"end":2.48,"sentiment":"neutral","sentiment_score":0.0096926831950744},{"text":"I'm currently unavailable to take","start":2.48,"end":3.9199998,"sentiment":"neutral","sentiment_score":-0.26777266561985014}],"sentiment":"neutral","sentiment_score":-0.14515915513038635,"channel":1,"num_words":9,"start":1.5999999,"end":3.9199998},{"sentences":[{"text":"Hello?","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":-0.2032507061958313}],"sentiment":"neutral","sentiment_score":-0.2032507061958313,"channel":0,"num_words":1,"start":3.84,"end":4.34},{"sentences":[{"text":"your call.","start":3.9199998,"end":4.56,"sentiment":"neutral","sentiment_score":-0.22889062762260437},{"text":"But if you leave","start":4.56,"end":5.2,"sentiment":"neutral","sentiment_score":-0.11121473088860512}],"sentiment":"neutral","sentiment_score":-0.1504400297999382,"channel":1,"num_words":6,"start":3.9199998,"end":5.2},{"sentences":[{"text":"Hello.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":-0.04325366765260696}],"sentiment":"neutral","sentiment_score":-0.04325366765260696,"channel":0,"num_words":1,"start":5.12,"end":5.52},{"sentences":[{"text":"a message,","start":5.2,"end":5.68,"sentiment":"neutral","sentiment_score":0.028586246073246002}],"sentiment":"neutral","sentiment_score":0.028586246073246002,"channel":1,"num_words":2,"start":5.2,"end":5.68},{"sentences":[{"text":"Good","start":5.52,"end":5.7599998,"sentiment":"positive","sentiment_score":0.3511867821216583}],"sentiment":"positive","sentiment_score":0.3511867821216583,"channel":0,"num_words":1,"start":5.52,"end":5.7599998},{"sentences":[{"text":"I'll","start":5.68,"end":5.92,"sentiment":"neutral","sentiment_score":0.26512500643730164}],"sentiment":"neutral","sentiment_score":0.26512500643730164,"channel":1,"num_words":1,"start":5.68,"end":5.92},{"sentences":[{"text":"afternoon,","start":5.7599998,"end":6.24,"sentiment":"neutral","sentiment_score":0.20720422267913816}],"sentiment":"neutral","sentiment_score":0.20720422267913816,"channel":0,"num_words":1,"start":5.7599998,"end":6.24},{"sentences":[{"text":"get back to","start":5.92,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.13042358805735907}],"sentiment":"neutral","sentiment_score":0.13042358805735907,"channel":1,"num_words":3,"start":5.92,"end":6.3199997},{"sentences":[{"text":"Joshua?","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.08115169405937195}],"sentiment":"neutral","sentiment_score":0.08115169405937195,"channel":0,"num_words":1,"start":6.24,"end":6.74},{"sentences":[{"text":"you when I can.","start":6.3199997,"end":7.12,"sentiment":"neutral","sentiment_score":0.10676644742488861},{"text":"Thank you.","start":7.12,"end":7.8599997,"sentiment":"positive","sentiment_score":0.6091340780258179}],"sentiment":"neutral","sentiment_score":0.27422232429186505,"channel":1,"num_words":6,"start":6.3199997,"end":7.8599997},{"sentences":[{"text":"Hello?","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":0.10011839866638184},{"text":"Hello?","start":19.095001,"end":19.595001,"sentiment":"neutral","sentiment_score":0.030701784417033195}],"sentiment":"neutral","sentiment_score":0.06541009154170752,"channel":0,"num_words":2,"start":13.92,"end":19.595001}]},"summary":{"result":"success","short":"Hi. This is Josh. I'm currently unavailable to take Hello? your call. But if you leave Hello. a message, Good I'll afternoon, get back to Joshua? you when I can. Thank you. Hello? Hello?"},"intents":{"segments":[{"text":"Hello?","start_word":33,"end_word":33,"intents":[{"intent":"Request message","confidence_score":0.008375244},{"intent":"Reach jackie","confidence_score":0.000004158862},{"intent":"Leave message","confidence_score":0.3242987}]}]},"sentiments":{"segments":[{"text":"Hi. This is Josh. I'm currently unavailable to take Hello? your call. But if you leave Hello. a message, Good I'll afternoon, get back to Joshua? you when I can.","start_word":0,"end_word":29,"sentiment":"neutral","sentiment_score":-0.011704403907060623},{"text":"Thank you.","start_word":30,"end_word":31,"sentiment":"positive","sentiment_score":0.5953721404075623},{"text":"Hello? Hello?","start_word":32,"end_word":33,"sentiment":"neutral","sentiment_score":0.07422278821468353}],"average":{"sentiment":"neutral","sentiment_score":0.02992902810756977}}}}