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Hello. Good afternoon. This is Maureen\n\nChannel 1: Hello?\n\nChannel 0: from Ertol tech support. Am I speaking with Lavena?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Just wanted to check-in because we noticed that your service is currently offline. Are you experiencing any issues or if you need any assistance with your\n\nChannel 1: Yeah.\n\nChannel 0: Internet\n\nChannel 1: We don't\n\nChannel 0: service\n\nChannel 1: have\n\nChannel 0: today?\n\nChannel 1: Internet right now.\n\nChannel 0: May I know since when it happened?\n\nChannel 1: I think Saturday. Sorry. I'm currently at work\n\nChannel 0: Mhmm.\n\nChannel 1: right now. I can't talk, but I can give you a callback.\n\nChannel 0: Mhmm. Okay. Is it okay if you gave us a callback?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Yeah. If once you got home, there you still have no Internet connection?","paragraphs":[{"sentences":[{"text":"Yes.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.07464170455932617},{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.11623538285493852},{"text":"Good afternoon.","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.3320634961128235},{"text":"This is Maureen","start":4.0,"end":4.98,"sentiment":"neutral","sentiment_score":0.20897485315799713}],"sentiment":"neutral","sentiment_score":0.21170409130198614,"channel":0,"num_words":7,"start":2.32,"end":4.98},{"sentences":[{"text":"Hello?","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.12545955181121826}],"sentiment":"neutral","sentiment_score":0.12545955181121826,"channel":1,"num_words":1,"start":4.72,"end":5.22},{"sentences":[{"text":"from Ertol tech 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The representative asks when the issue occurred and offers to call back once Lavena has returned from work. The customer agrees to a callback and the call ends."},"intents":{"segments":[{"text":"from Ertol tech support. Am I speaking with Lavena? Yes. Yes. Just wanted to check-in because we noticed that your service is currently offline. Are you experiencing any issues or if you need any assistance with your Yeah.","start_word":8,"end_word":45,"intents":[{"intent":"Request technical assistance","confidence_score":0.0071866647}]}]},"sentiments":{"segments":[{"text":"Yes. Hello. Good afternoon. This is Maureen Hello? from Ertol tech support. Am I speaking with Lavena? Yes. Yes. Just wanted to check-in because we noticed that your service is currently offline. Are you experiencing any issues or if you need any assistance with your Yeah. Internet We don't service have today? Internet right now. May I know since when it happened? I think Saturday. Sorry. I'm currently at work Mhmm. right now. I can't talk, but I can give you a callback. Mhmm. Okay. Is it okay if you gave us a callback? Yeah. Sure. Yeah. If once you got home, there you still have no Internet connection?","start_word":0,"end_word":108,"sentiment":"neutral","sentiment_score":-0.0679677277803421}],"average":{"sentiment":"neutral","sentiment_score":-0.06796772879843387}}}}