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I I I complained I complained about one one aspect. Yep. Yep. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Cool. No. It you completed a call. I was on the phone for, like, thirty five minutes or some shit. Yep. It does not make sense. Is it weird as in I'm never gonna get the information? Or Cool. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. So, like, Mad Mad spoke to the client for, like, the the the thirty minutes beforehand, and then it was transferred through to me, and I spoke to the client for another thirty. Yeah. And then I hung up, and I was like, bye, Felicia, and then we ended. Yeah. Well, it I don't think it cuts off at the same point that you hear in the recording because I listened to the recording and, like, I'm listening to the client side and okay. Yep. Yeah. It's like you've got them in three two one, and then I'm like, good morning, guys. Yeah. Yeah. Oh. Yeah. Oh, I love you. Me too. It's okay. Whatever you can. Otherwise, I will I don't remember. I don't remember anything. I've locked out that I don't remember at all, and it's a brand new client, and I can't just I look. I can bullshit my way through if I really, really, really have to. I just rather not bullshit my way through. Yeah. I know. I know. And I shouldn't have relied on it, but I heavily did for this client. Yeah. Thank you, my love. I appreciate you. That's okay. I am okay. Can you call me on my mobile? Because I'm I'm not supposed to be here, and I'm leaving really, really, really, really soon. Sure fucking does. You autistic? Thank you, my love. 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my love, my life. Good. How are you doing? Fucking feels. I'm not supposed to be here.\n\nYeah. Because I love this place too much. I love this place too much. I I I complained I complained about one one aspect. Yep.\n\nYep. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Cool. No.\n\nIt you completed a call. I was on the phone for, like, thirty five minutes or some shit. Yep. It does not make sense. Is it weird as in I'm never gonna get the information?\n\nOr Cool. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. So, like, Mad Mad spoke to the client for, like, the the the thirty minutes beforehand, and then it was transferred through to me, and I spoke to the client for another thirty. Yeah. And then I hung up, and I was like, bye, Felicia, and then we ended.\n\nYeah. Well, it I don't think it cuts off at the same point that you hear in the recording because I listened to the recording and, like, I'm listening to the client side and okay. Yep. Yeah. It's like you've got them in three two one, and then I'm like, good morning, guys.\n\nYeah. Yeah. Oh. Yeah. Oh, I love you.\n\nMe too. It's okay. Whatever you can. Otherwise, I will I don't remember. I don't remember anything.\n\nI've locked out that I don't remember at all, and it's a brand new client, and I can't just I look. I can bullshit my way through if I really, really, really have to. I just rather not bullshit my way through. Yeah. I know.\n\nI know. And I shouldn't have relied on it, but I heavily did for this client. Yeah. Thank you, my love. I appreciate you.\n\nThat's okay. I am okay. Can you call me on my mobile? Because I'm I'm not supposed to be here, and I'm leaving really, really, really, really soon. Sure fucking does.\n\nYou autistic? Thank you, my love. Bye.","paragraphs":[{"sentences":[{"text":"Babe, my love, my life.","start":2.08,"end":5.92,"sentiment":"neutral","sentiment_score":0.20308959484100342},{"text":"Good.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.27781593799591064},{"text":"How are you doing?","start":6.24,"end":7.14,"sentiment":"neutral","sentiment_score":0.21438022702932358},{"text":"Fucking feels.","start":9.92,"end":10.559999,"sentiment":"negative","sentiment_score":-0.7429409921169281},{"text":"I'm not supposed to be here.","start":10.559999,"end":11.78,"sentiment":"negative","sentiment_score":-0.6497754255930582}],"sentiment":"neutral","sentiment_score":-0.179652762081888,"num_words":18,"start":2.08,"end":11.78},{"sentences":[{"text":"Yeah.","start":13.8550005,"end":14.3550005,"sentiment":"neutral","sentiment_score":-0.14996787905693054},{"text":"Because I love this place too much.","start":17.295,"end":19.155,"sentiment":"neutral","sentiment_score":0.13901762983628682},{"text":"I love this 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How are you? Yeah. Fucking wings, babe. You're not meant to be here. Why are you in? You love this place too much. You you complained about it to me. That's called a contradiction. When I speak while having to be there. You get you get to tell the guy who gives you the VPN and the cloud phone system that you have to go into the office. You can complain to me out of all people. I'm the guy who gives you the flexibility to work from anywhere. Okay. I'm talking to my devs about that call call because I went and reviewed it, and it looked funny to me too because I had a look at so I basically jumped in the call that you sent me, and you can see that's only done the first half of Madison. And then you can see the transfer point is being recorded, and I can hear you say hello at the end of, like like, the start of before it again. Yeah. And then I can I found the internal call? So I've seen the internal call between Madison and yourself, and I can hear all that. And that's but that's there as well. So if you search in that range and search for 101 to or just search for your extension 105 and call logs, you'll see the internal call between you and Maddie. But then afterwards, and this is what my dev is confused by, it seems to be right. Let's see what I'm doing. So what happened on that call? Did the call just die? Right. After so from that point so that so that's about a minute and thirty five in. So you're on the phone for another thirty minutes after that minimum. Yeah. Right. Okay. I'm gonna ask him to match up the call records because something's not making sense. No. This one's weird. This one is very weird. The the No. I'm I'm I don't know. I'm I'm asking him. That's what I'm trying to I'm trying to find it. So if it's been recorded, it's something else. Because he's looking at the bulk of every customer in every system of his. Because remember, he's he has other partners like me who also have customers. So he's I'm going I'm saying to him, right. I can hear the calls dropped out. My reason for calling you is to confirm how long was that phone call. So if it's you told me it's thirty five minutes, well, we're missing thirty five minutes of that call. What happened to it? And it didn't drop out. So Yeah. Right. Okay. From that point. And then you just trend and you just ended the call normally. Yeah? Yep. And then you got that and then when the transcription came through, you can see it's, like, cut off at the same point that I'm hearing in the recording. I I had another file sent to me from Daniel. That's the file that I'm listening to. So in that file I'm listening to it now. Hold on. That's the internal. Where's the transit point? There's a beep. There's a beep. So I can I can hear you? Yep. Yep. I can hear you saying good morning, guys. Yep. And then all the way up to point you talk about emergency planning when you're not in emergency planning. Hold on. Let me try and not in emergency planning, we can. And then you say it it actually gets yeah. No. It picks up as you because you're the caller. It's then you start saying, I'm happy, and it cuts out. So that's a call that's a call drop. Okay. I've got what I need to because I just need to confirm that there was definitely more minutes behind that call because that's what he's pulled. Okay. Let me go back to the drawing board with it, and I'll see if I can grab it for you. This is a very weird one. I'll see what I can do. I can't promise anything. I'm hoping I can, but let's see what I can do. Oh, but you need it as a desperate what's the situation with it? You just you don't remember the fucking conversation. Oh my gosh. Okay. Some technology that we implement that comes through alliance. AI. You just said no. No. No. It's not. It's a it's a natural instinct to this is like you should see some of the conversations I'm going through with them. I know about it, and there's all the theoretical and thinking and humanistic stuff behind it. That actually makes sense. You're just showing me an insight on something. Okay. Back to the drawing board. I will try my best to get that that recording for you. Welcome. I'm sorry. It's fucked out on you for that particular call. Leave me with it. I'll give you a callback. Let you know. Go. I reason. Reason. Reason. Reason. I have your mobile. My phone has just unsynced all my shit. I'm just gonna make sure that I have your mobile. If I remember, this is how crazy my mind is. Your mobile ends in 535? I didn't I didn't even fucking look at it. So I'm honestly I'm honestly in my messages going, can I see a 535? That's how I knew that was your number. Okay. Now that's scary. I see a 535. Bing. Oh, it says bong. Not right now. Bing. Alright. Cool. That just just sent you a text at the top of my queue because I have to go to fix my own shit, and apparently, I just never get around to it. 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How are you? Yeah. Fucking wings, babe. You're not meant to be here.\n\nWhy are you in? You love this place too much. You you complained about it to me. That's called a contradiction. When I speak while having to be there.\n\nYou get you get to tell the guy who gives you the VPN and the cloud phone system that you have to go into the office. You can complain to me out of all people. I'm the guy who gives you the flexibility to work from anywhere. Okay. I'm talking to my devs about that call call because I went and reviewed it, and it looked funny to me too because I had a look at so I basically jumped in the call that you sent me, and you can see that's only done the first half of Madison.\n\nAnd then you can see the transfer point is being recorded, and I can hear you say hello at the end of, like like, the start of before it again. Yeah. And then I can I found the internal call? So I've seen the internal call between Madison and yourself, and I can hear all that. And that's but that's there as well.\n\nSo if you search in that range and search for 101 to or just search for your extension 105 and call logs, you'll see the internal call between you and Maddie. But then afterwards, and this is what my dev is confused by, it seems to be right. Let's see what I'm doing. So what happened on that call? Did the call just die?\n\nRight. After so from that point so that so that's about a minute and thirty five in. So you're on the phone for another thirty minutes after that minimum. Yeah. Right.\n\nOkay. I'm gonna ask him to match up the call records because something's not making sense. No. This one's weird. This one is very weird.\n\nThe the No. I'm I'm I don't know. I'm I'm asking him. That's what I'm trying to I'm trying to find it. So if it's been recorded, it's something else.\n\nBecause he's looking at the bulk of every customer in every system of his. Because remember, he's he has other partners like me who also have customers. So he's I'm going I'm saying to him, right. I can hear the calls dropped out. My reason for calling you is to confirm how long was that phone call.\n\nSo if it's you told me it's thirty five minutes, well, we're missing thirty five minutes of that call. What happened to it? And it didn't drop out. So Yeah. Right.\n\nOkay. From that point. And then you just trend and you just ended the call normally. Yeah? Yep.\n\nAnd then you got that and then when the transcription came through, you can see it's, like, cut off at the same point that I'm hearing in the recording. I I had another file sent to me from Daniel. That's the file that I'm listening to. So in that file I'm listening to it now. Hold on.\n\nThat's the internal. Where's the transit point? There's a beep. There's a beep. So I can I can hear you?\n\nYep. Yep. I can hear you saying good morning, guys. Yep. And then all the way up to point you talk about emergency planning when you're not in emergency planning.\n\nHold on. Let me try and not in emergency planning, we can. And then you say it it actually gets yeah. No. It picks up as you because you're the caller.\n\nIt's then you start saying, I'm happy, and it cuts out. So that's a call that's a call drop. Okay. I've got what I need to because I just need to confirm that there was definitely more minutes behind that call because that's what he's pulled. Okay.\n\nLet me go back to the drawing board with it, and I'll see if I can grab it for you. This is a very weird one. I'll see what I can do. I can't promise anything. I'm hoping I can, but let's see what I can do.\n\nOh, but you need it as a desperate what's the situation with it? You just you don't remember the fucking conversation. Oh my gosh. Okay. Some technology that we implement that comes through alliance.\n\nAI. You just said no. No. No. It's not.\n\nIt's a it's a natural instinct to this is like you should see some of the conversations I'm going through with them. I know about it, and there's all the theoretical and thinking and humanistic stuff behind it. That actually makes sense. You're just showing me an insight on something. Okay.\n\nBack to the drawing board. I will try my best to get that that recording for you. Welcome. I'm sorry. It's fucked out on you for that particular call.\n\nLeave me with it. I'll give you a callback. Let you know. Go. I reason.\n\nReason. Reason. Reason. I have your mobile. My phone has just unsynced all my shit.\n\nI'm just gonna make sure that I have your mobile. If I remember, this is how crazy my mind is. Your mobile ends in 535? I didn't I didn't even fucking look at it. So I'm honestly I'm honestly in my messages going, can I see a 535?\n\nThat's how I knew that was your number. Okay. Now that's scary. I see a 535. Bing.\n\nOh, it says bong. Not right now. Bing. Alright. Cool.\n\nThat just just sent you a text at the top of my queue because I have to go to fix my own shit, and apparently, I just never get around to it. All good. Talk to you soon. Alright? Take care.\n\nHave a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.33013734221458435},{"text":"How are you?","start":4.7999997,"end":5.62,"sentiment":"neutral","sentiment_score":0.24962817132472992},{"text":"Yeah.","start":7.68,"end":8.16,"sentiment":"neutral","sentiment_score":-0.3280101418495178},{"text":"Fucking wings, babe.","start":8.16,"end":9.3,"sentiment":"negative","sentiment_score":-0.7169520258903503},{"text":"You're not meant to be here.","start":12.32,"end":13.62,"sentiment":"negative","sentiment_score":-0.5685785909493765}],"sentiment":"negative","sentiment_score":-0.34366542207343237,"num_words":14,"start":4.24,"end":13.62},{"sentences":[{"text":"Why are you in?","start":14.16,"end":14.985,"sentiment":"neutral","sentiment_score":-0.1335373930633068},{"text":"You love this place too much.","start":20.985,"end":22.445,"sentiment":"neutral","sentiment_score":0.2984497919678688},{"text":"You you complained about it to me.","start":22.824999,"end":24.845,"sentiment":"negative","sentiment_score":-0.40520154791218893},{"text":"That's called a contradiction.","start":25.465,"end":26.685,"sentiment":"negative","sentiment_score":-0.4543778747320175},{"text":"When I speak while having to be there.","start":31.66,"end":34.16,"sentiment":"neutral","sentiment_score":-0.15269208047538996}],"sentiment":"neutral","sentiment_score":-0.1592727516745699,"num_words":29,"start":14.16,"end":34.16},{"sentences":[{"text":"You get you get to tell the guy who gives you the VPN and the cloud phone system that you have to go into the office.","start":34.86,"end":41.26,"sentiment":"neutral","sentiment_score":-0.04491326871972818},{"text":"You can complain to me out of all people.","start":41.26,"end":42.945,"sentiment":"neutral","sentiment_score":-0.2442609171072642},{"text":"I'm the guy who gives you the flexibility to work from anywhere.","start":44.225,"end":46.645,"sentiment":"neutral","sentiment_score":0.1804679756363233},{"text":"Okay.","start":48.465,"end":48.965,"sentiment":"neutral","sentiment_score":0.0030160490423440933},{"text":"I'm talking to my devs about that call call because I went and reviewed it, and it looked funny to me too because I had a look at so I basically jumped in the call that you sent me, and you can see that's only done the first half of Madison.","start":49.345,"end":63.6,"sentiment":"neutral","sentiment_score":-0.05558620612410938}],"sentiment":"neutral","sentiment_score":-0.0407308888518148,"num_words":99,"start":34.86,"end":63.6},{"sentences":[{"text":"And then you can see the transfer point is being recorded, and I can hear you say hello at the end of, like like, the start of before it again.","start":63.98,"end":72.08,"sentiment":"neutral","sentiment_score":-0.00856534040843447},{"text":"Yeah.","start":73.935,"end":74.255,"sentiment":"neutral","sentiment_score":-0.0035143429413437843},{"text":"And then I can I found the internal call?","start":74.255,"end":76.575,"sentiment":"neutral","sentiment_score":-0.010693015944626596},{"text":"So I've seen the internal call between Madison and yourself, and I can hear all that.","start":76.575,"end":80.975,"sentiment":"neutral","sentiment_score":-0.004781380761414766},{"text":"And that's but that's there as well.","start":80.975,"end":82.655,"sentiment":"neutral","sentiment_score":-0.018518336383359774}],"sentiment":"neutral","sentiment_score":-0.008934002310510666,"num_words":63,"start":63.98,"end":82.655},{"sentences":[{"text":"So if you search in that range and search for 101 to or just search for your extension 105 and call logs, you'll see the internal call between you and Maddie.","start":82.655,"end":90.810005,"sentiment":"neutral","sentiment_score":-0.009230196591459154},{"text":"But then afterwards, and this is what my dev is confused by, it seems to be right.","start":90.950005,"end":98.73,"sentiment":"neutral","sentiment_score":-0.1657828611924368},{"text":"Let's see what I'm doing.","start":98.87,"end":100.090004,"sentiment":"neutral","sentiment_score":0.017662157490849494},{"text":"So what happened on that call?","start":100.79,"end":102.15,"sentiment":"neutral","sentiment_score":-0.11572579791148503},{"text":"Did the call just die?","start":102.15,"end":103.37,"sentiment":"neutral","sentiment_score":-0.278320175409317}],"sentiment":"neutral","sentiment_score":-0.07972015018231104,"num_words":64,"start":82.655,"end":103.37},{"sentences":[{"text":"Right.","start":109.545,"end":109.865,"sentiment":"neutral","sentiment_score":-0.08454086631536484},{"text":"After so from that point so that so that's about a minute and thirty five in.","start":109.865,"end":114.345,"sentiment":"neutral","sentiment_score":-0.008054866644670255},{"text":"So you're on the phone for another thirty minutes after that minimum.","start":114.345,"end":117.244995,"sentiment":"neutral","sentiment_score":-0.011878805962624028},{"text":"Yeah.","start":118.549995,"end":118.78999,"sentiment":"neutral","sentiment_score":0.04873079061508179},{"text":"Right.","start":118.78999,"end":119.10999,"sentiment":"neutral","sentiment_score":0.03373006358742714}],"sentiment":"neutral","sentiment_score":-0.008822695160615108,"num_words":31,"start":109.545,"end":119.10999},{"sentences":[{"text":"Okay.","start":119.10999,"end":119.60999,"sentiment":"neutral","sentiment_score":-0.014914771541953089},{"text":"I'm gonna ask him to match up the call records because something's not making sense.","start":119.829994,"end":123.28999,"sentiment":"neutral","sentiment_score":-0.2079405292868614},{"text":"No.","start":126.149994,"end":126.46999,"sentiment":"negative","sentiment_score":-0.6152673959732056},{"text":"This one's weird.","start":126.46999,"end":127.61,"sentiment":"negative","sentiment_score":-0.6779701511065165},{"text":"This one is very weird.","start":127.67,"end":129.05,"sentiment":"negative","sentiment_score":-0.6972330212593079}],"sentiment":"negative","sentiment_score":-0.37077462665736677,"num_words":25,"start":119.10999,"end":129.05},{"sentences":[{"text":"The the No.","start":129.765,"end":133.445,"sentiment":"negative","sentiment_score":-0.3787955542405446},{"text":"I'm I'm I don't know.","start":133.445,"end":134.725,"sentiment":"negative","sentiment_score":-0.415620481967926},{"text":"I'm I'm asking him.","start":134.725,"end":135.685,"sentiment":"neutral","sentiment_score":-0.32249346375465393},{"text":"That's what I'm trying to I'm trying to find it.","start":135.685,"end":137.205,"sentiment":"negative","sentiment_score":-0.36781027913093567},{"text":"So if it's been recorded, it's something else.","start":137.205,"end":138.80501,"sentiment":"neutral","sentiment_score":-0.312189768999815}],"sentiment":"negative","sentiment_score":-0.35600279569625853,"num_words":30,"start":129.765,"end":138.80501},{"sentences":[{"text":"Because he's looking at the bulk of every customer in every system of his.","start":138.80501,"end":142.905,"sentiment":"neutral","sentiment_score":-0.16516958230308124},{"text":"Because remember, he's he has other partners like me who also have customers.","start":144.03,"end":148.29,"sentiment":"neutral","sentiment_score":0.060012449438755326},{"text":"So he's I'm going I'm saying to him, right.","start":148.34999,"end":151.15,"sentiment":"neutral","sentiment_score":0.007161831017583609},{"text":"I can hear the calls dropped out.","start":151.15,"end":153.01,"sentiment":"neutral","sentiment_score":-0.02580570482781955},{"text":"My reason for calling you is to confirm how long was that phone call.","start":153.39,"end":156.465,"sentiment":"neutral","sentiment_score":-0.06601508733417306}],"sentiment":"neutral","sentiment_score":-0.04513345590972325,"num_words":57,"start":138.80501,"end":156.465},{"sentences":[{"text":"So if it's you told me it's thirty five minutes, well, we're missing thirty five minutes of that call.","start":156.465,"end":160.625,"sentiment":"neutral","sentiment_score":-0.1621804617737469},{"text":"What happened to it?","start":160.625,"end":161.425,"sentiment":"neutral","sentiment_score":-0.3141619749367237},{"text":"And it didn't drop out.","start":161.425,"end":162.72499,"sentiment":"neutral","sentiment_score":-0.2528249382972717},{"text":"So Yeah.","start":163.185,"end":171.81,"sentiment":"neutral","sentiment_score":-0.025894442573189735},{"text":"Right.","start":171.81,"end":172.12999,"sentiment":"neutral","sentiment_score":0.03442569822072983}],"sentiment":"neutral","sentiment_score":-0.18127627586645464,"num_words":31,"start":156.465,"end":172.12999},{"sentences":[{"text":"Okay.","start":172.12999,"end":172.53,"sentiment":"neutral","sentiment_score":0.04271563142538071},{"text":"From that point.","start":172.53,"end":173.01,"sentiment":"neutral","sentiment_score":0.03584026172757149},{"text":"And then you just trend and you just ended the call normally.","start":173.01,"end":175.48999,"sentiment":"neutral","sentiment_score":0.01397546629110972},{"text":"Yeah?","start":175.48999,"end":175.98999,"sentiment":"neutral","sentiment_score":0.015762485563755035},{"text":"Yep.","start":179.97,"end":180.20999,"sentiment":"neutral","sentiment_score":0.029508423060178757}],"sentiment":"neutral","sentiment_score":0.020178495595852535,"num_words":18,"start":172.12999,"end":180.20999},{"sentences":[{"text":"And then you got that and then when the transcription came through, you can see it's, like, cut off at the same point that I'm hearing in the recording.","start":180.20999,"end":187.825,"sentiment":"neutral","sentiment_score":-0.0646860327828547},{"text":"I I had another file sent to me from Daniel.","start":195.645,"end":198.81,"sentiment":"neutral","sentiment_score":-0.080550517141819},{"text":"That's the file that I'm listening to.","start":198.81,"end":200.33,"sentiment":"neutral","sentiment_score":0.019269972906580994},{"text":"So in that file I'm listening to it now.","start":200.33,"end":202.33,"sentiment":"neutral","sentiment_score":0.012009027931425307},{"text":"Hold on.","start":202.33,"end":203.06999,"sentiment":"neutral","sentiment_score":0.0033280295319855213}],"sentiment":"neutral","sentiment_score":-0.042662684233826506,"num_words":57,"start":180.20999,"end":203.06999},{"sentences":[{"text":"That's the internal.","start":204.17,"end":205.15,"sentiment":"neutral","sentiment_score":0.0012297042800734441},{"text":"Where's the transit point?","start":208.73,"end":210.89,"sentiment":"neutral","sentiment_score":-0.008176588220521808},{"text":"There's a beep.","start":210.89,"end":211.79,"sentiment":"neutral","sentiment_score":-0.016443543136119843},{"text":"There's a beep.","start":213.125,"end":214.025,"sentiment":"neutral","sentiment_score":-0.016071519814431667},{"text":"So I can I can hear you?","start":216.48499,"end":218.08499,"sentiment":"neutral","sentiment_score":0.002382209524512291}],"sentiment":"neutral","sentiment_score":-0.005494348111096769,"num_words":20,"start":204.17,"end":218.08499},{"sentences":[{"text":"Yep.","start":218.08499,"end":218.58499,"sentiment":"neutral","sentiment_score":0.13442698121070862},{"text":"Yep.","start":219.685,"end":220.00499,"sentiment":"neutral","sentiment_score":0.12093466520309448},{"text":"I can hear you saying good morning, guys.","start":220.00499,"end":221.765,"sentiment":"neutral","sentiment_score":0.16855287738144398},{"text":"Yep.","start":221.765,"end":222.00499,"sentiment":"neutral","sentiment_score":0.06980745494365692},{"text":"And then all the way up to point you talk about emergency planning when you're not in emergency planning.","start":222.00499,"end":226.825,"sentiment":"neutral","sentiment_score":-0.02847803982072755}],"sentiment":"neutral","sentiment_score":0.03775031212717295,"num_words":30,"start":218.08499,"end":226.825},{"sentences":[{"text":"Hold on.","start":227.045,"end":227.525,"sentiment":"neutral","sentiment_score":-0.02203675638884306},{"text":"Let me try and not in emergency planning, we can.","start":227.525,"end":231.84,"sentiment":"neutral","sentiment_score":-0.10497248768806458},{"text":"And then you say it it actually gets yeah.","start":233.5,"end":235.74,"sentiment":"neutral","sentiment_score":-0.07267986031042205},{"text":"No.","start":235.74,"end":235.98,"sentiment":"neutral","sentiment_score":-0.27316415309906006},{"text":"It picks up as you because you're the caller.","start":235.98,"end":237.58,"sentiment":"neutral","sentiment_score":-0.16503939032554626}],"sentiment":"neutral","sentiment_score":-0.11311083220906797,"num_words":31,"start":227.045,"end":237.58},{"sentences":[{"text":"It's then you start saying, I'm happy, and it cuts out.","start":237.58,"end":240.72,"sentiment":"neutral","sentiment_score":-0.22609172490510074},{"text":"So that's a call that's a call drop.","start":242.215,"end":243.89499,"sentiment":"neutral","sentiment_score":-0.11122189182788134},{"text":"Okay.","start":243.89499,"end":244.215,"sentiment":"neutral","sentiment_score":-0.02749370783567429},{"text":"I've got what I need to because I just need to confirm that there was definitely more minutes behind that call because that's what he's pulled.","start":244.215,"end":250.635,"sentiment":"neutral","sentiment_score":-0.049713678658008575},{"text":"Okay.","start":252.135,"end":252.53499,"sentiment":"neutral","sentiment_score":0.015654025599360466}],"sentiment":"neutral","sentiment_score":-0.09959956246646161,"num_words":47,"start":237.58,"end":252.53499},{"sentences":[{"text":"Let me go back to the drawing board with it, and I'll see if I can grab it for you.","start":252.53499,"end":255.84,"sentiment":"neutral","sentiment_score":0.03233410958200693},{"text":"This is a very weird one.","start":256.24,"end":257.62,"sentiment":"neutral","sentiment_score":-0.24458609893918037},{"text":"I'll see what I can do.","start":257.68,"end":258.56,"sentiment":"neutral","sentiment_score":-0.12713116655747095},{"text":"I can't promise anything.","start":258.56,"end":259.6,"sentiment":"neutral","sentiment_score":-0.28824383020401},{"text":"I'm hoping I can, but let's see what I can do.","start":259.6,"end":262.18,"sentiment":"neutral","sentiment_score":-0.13100629435344177}],"sentiment":"neutral","sentiment_score":-0.08888650978816316,"num_words":47,"start":252.53499,"end":262.18},{"sentences":[{"text":"Oh, but you need it as a desperate what's the situation with it?","start":262.88,"end":266.5,"sentiment":"neutral","sentiment_score":-0.2615893053320738},{"text":"You just you don't remember the fucking conversation.","start":268.73502,"end":270.83502,"sentiment":"negative","sentiment_score":-0.43354853987693787},{"text":"Oh my gosh.","start":271.05502,"end":272.035,"sentiment":"neutral","sentiment_score":-0.23113133013248444},{"text":"Okay.","start":280.815,"end":281.315,"sentiment":"neutral","sentiment_score":0.0014442671090364456},{"text":"Some technology that we implement that comes through alliance.","start":284.06,"end":286.80002,"sentiment":"neutral","sentiment_score":0.031238738654388323}],"sentiment":"neutral","sentiment_score":-0.21411324599209955,"num_words":34,"start":262.88,"end":286.80002},{"sentences":[{"text":"AI.","start":287.74002,"end":288.24002,"sentiment":"neutral","sentiment_score":0.009874687530100346},{"text":"You just said no.","start":291.82,"end":293.04,"sentiment":"neutral","sentiment_score":-0.1393556036055088},{"text":"No.","start":293.90002,"end":294.06,"sentiment":"neutral","sentiment_score":-0.24204011261463165},{"text":"No.","start":294.06,"end":294.30002,"sentiment":"neutral","sentiment_score":-0.24693775177001953},{"text":"It's not.","start":294.30002,"end":294.78,"sentiment":"neutral","sentiment_score":-0.1921149790287018}],"sentiment":"neutral","sentiment_score":-0.15786172770377663,"num_words":9,"start":287.74002,"end":294.78},{"sentences":[{"text":"It's a it's a natural instinct to this is like you should see some of the conversations I'm going through with them.","start":294.78,"end":299.91498,"sentiment":"neutral","sentiment_score":-0.027915552089160137},{"text":"I know about it, and there's all the theoretical and thinking and humanistic stuff behind it.","start":299.91498,"end":304.495,"sentiment":"neutral","sentiment_score":-0.0008073534409049896},{"text":"That actually makes sense.","start":304.555,"end":305.835,"sentiment":"neutral","sentiment_score":0.1629364937543869},{"text":"You're just showing me an insight on something.","start":305.835,"end":307.85498,"sentiment":"neutral","sentiment_score":0.29305256716907024},{"text":"Okay.","start":308.63,"end":309.11,"sentiment":"neutral","sentiment_score":0.12104703485965727}],"sentiment":"neutral","sentiment_score":0.04882654404340714,"num_words":51,"start":294.78,"end":309.11},{"sentences":[{"text":"Back to the drawing board.","start":309.11,"end":310.15,"sentiment":"neutral","sentiment_score":0.09960094839334488},{"text":"I will try my best to get that that recording for you.","start":310.15,"end":313.05,"sentiment":"neutral","sentiment_score":0.13852829424043497},{"text":"Welcome.","start":315.83,"end":316.33,"sentiment":"neutral","sentiment_score":0.0742521807551384},{"text":"I'm sorry.","start":316.55,"end":317.11,"sentiment":"neutral","sentiment_score":-0.27228547632694244},{"text":"It's fucked out on you for that particular call.","start":317.11,"end":319.37,"sentiment":"negative","sentiment_score":-0.5752477215396034}],"sentiment":"neutral","sentiment_score":-0.12024841354838733,"num_words":29,"start":309.11,"end":319.37},{"sentences":[{"text":"Leave me with it.","start":322.335,"end":323.135,"sentiment":"neutral","sentiment_score":-0.12657536007463932},{"text":"I'll give you a callback.","start":323.135,"end":324.015,"sentiment":"neutral","sentiment_score":-0.0553883358836174},{"text":"Let you know.","start":324.015,"end":324.655,"sentiment":"neutral","sentiment_score":-0.05677662665645281},{"text":"Go.","start":324.655,"end":325.155,"sentiment":"neutral","sentiment_score":-0.0498935803771019},{"text":"I reason.","start":330.495,"end":330.959,"sentiment":"neutral","sentiment_score":-0.12201551347970963}],"sentiment":"neutral","sentiment_score":-0.08316650713483492,"num_words":15,"start":322.335,"end":330.959},{"sentences":[{"text":"Reason.","start":330.959,"end":330.975,"sentiment":"neutral","sentiment_score":-0.0902290791273117},{"text":"Reason.","start":330.975,"end":331.475,"sentiment":"neutral","sentiment_score":-0.07646478712558746},{"text":"Reason.","start":331.615,"end":332.115,"sentiment":"neutral","sentiment_score":-0.09137441217899324},{"text":"I have your mobile.","start":332.415,"end":333.395,"sentiment":"neutral","sentiment_score":-0.17164158821105957},{"text":"My phone has just unsynced all my shit.","start":334.015,"end":335.855,"sentiment":"negative","sentiment_score":-0.3812933564186096}],"sentiment":"neutral","sentiment_score":-0.2663320988416672,"num_words":15,"start":330.959,"end":335.855},{"sentences":[{"text":"I'm just gonna make sure that I have your mobile.","start":335.855,"end":337.35,"sentiment":"neutral","sentiment_score":-0.13356411457061768},{"text":"If I remember, this is how crazy my mind is.","start":337.35,"end":339.43,"sentiment":"neutral","sentiment_score":-0.22902495563030242},{"text":"Your mobile ends in 535?","start":339.43,"end":341.21,"sentiment":"neutral","sentiment_score":-0.19330522119998933},{"text":"I didn't I didn't even fucking look at it.","start":347.67,"end":350.09,"sentiment":"negative","sentiment_score":-0.3487452036804623},{"text":"So I'm honestly I'm honestly in my messages going, can I see a 535?","start":351.475,"end":355.815,"sentiment":"neutral","sentiment_score":-0.15997760051063128}],"sentiment":"neutral","sentiment_score":-0.20772520933921138,"num_words":48,"start":335.855,"end":355.815},{"sentences":[{"text":"That's how I knew that was your number.","start":356.195,"end":358.215,"sentiment":"neutral","sentiment_score":-0.20145465061068535},{"text":"Okay.","start":358.275,"end":358.595,"sentiment":"neutral","sentiment_score":-0.11600624024868011},{"text":"Now that's scary.","start":358.595,"end":359.575,"sentiment":"neutral","sentiment_score":-0.24600988129774728},{"text":"I see a 535.","start":361.395,"end":362.855,"sentiment":"neutral","sentiment_score":-0.12372332811355591},{"text":"Bing.","start":366.34,"end":366.84,"sentiment":"neutral","sentiment_score":-0.08970795571804047}],"sentiment":"neutral","sentiment_score":-0.1794279033646864,"num_words":17,"start":356.195,"end":366.84},{"sentences":[{"text":"Oh, it says bong.","start":367.78,"end":368.84,"sentiment":"neutral","sentiment_score":-0.11640995368361473},{"text":"Not right now.","start":369.06,"end":369.96,"sentiment":"neutral","sentiment_score":-0.19396284222602844},{"text":"Bing.","start":370.02,"end":370.52,"sentiment":"neutral","sentiment_score":-0.06427275389432907},{"text":"Alright.","start":371.3,"end":371.8,"sentiment":"neutral","sentiment_score":0.01787479966878891},{"text":"Cool.","start":371.94,"end":372.44,"sentiment":"neutral","sentiment_score":-0.02182701788842678}],"sentiment":"neutral","sentiment_score":-0.11157533135265112,"num_words":10,"start":367.78,"end":372.44},{"sentences":[{"text":"That just just sent you a text at the top of my queue because I have to go to fix my own shit, and apparently, I just never get around to it.","start":372.58,"end":380.63287,"sentiment":"negative","sentiment_score":-0.4507444594055414},{"text":"All good.","start":380.63287,"end":381.11288,"sentiment":"positive","sentiment_score":0.5069825947284698},{"text":"Talk to you soon.","start":381.11288,"end":381.67288,"sentiment":"positive","sentiment_score":0.36502721160650253},{"text":"Alright?","start":381.67288,"end":381.91287,"sentiment":"neutral","sentiment_score":0.1867804974317551},{"text":"Take care.","start":381.91287,"end":382.39288,"sentiment":"positive","sentiment_score":0.40585529804229736}],"sentiment":"neutral","sentiment_score":-0.26710384320922015,"num_words":41,"start":372.58,"end":382.39288},{"sentences":[{"text":"Have a good day.","start":382.39288,"end":383.29288,"sentiment":"positive","sentiment_score":0.5599036812782288},{"text":"Bye.","start":383.91287,"end":384.41287,"sentiment":"neutral","sentiment_score":-0.13094322383403778}],"sentiment":"positive","sentiment_score":0.42173430025577546,"num_words":5,"start":382.39288,"end":384.41287}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Babe, my love, my\n\nChannel 1: Hello. How are you?\n\nChannel 0: life. Good. How are you doing?\n\nChannel 1: Yeah. Fucking wings, babe.\n\nChannel 0: Fucking feels. I'm not supposed to be here.\n\nChannel 1: You're not meant to be here.\n\nChannel 0: Yeah.\n\nChannel 1: Why are you in?\n\nChannel 0: Because I love this place too much.\n\nChannel 1: You love this place too much.\n\nChannel 0: I love this\n\nChannel 1: You\n\nChannel 0: place\n\nChannel 1: you\n\nChannel 0: too\n\nChannel 1: complained\n\nChannel 0: much.\n\nChannel 1: about it to me. That's called a contradiction.\n\nChannel 0: I I I complained I complained about one one aspect.\n\nChannel 1: When I speak while having to be there.\n\nChannel 0: Yep.\n\nChannel 1: You get you get to tell the guy who gives you the VPN and the cloud phone system that you have to go into the office. You can complain to me out of all people.\n\nChannel 0: Yep.\n\nChannel 1: I'm the guy who gives you the flexibility to work from anywhere.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. I'm talking to my devs about that call call because I went and reviewed it, and it looked funny to me too because I had a look at so I basically jumped in the call that you sent me,\n\nChannel 0: Yeah.\n\nChannel 1: and you\n\nChannel 0: Yeah.\n\nChannel 1: can see that's only done the first half of Madison. And then you\n\nChannel 0: Yeah.\n\nChannel 1: can see the transfer point is being recorded, and I can hear you say hello at the end of, like like, the start of before\n\nChannel 0: Yeah.\n\nChannel 1: it again. Yeah. And then I can I found the internal call? So I've seen the internal call between Madison and yourself, and I can hear all that. And that's\n\nChannel 0: Yeah.\n\nChannel 1: but that's there as well. So if you search in that range and search for 101 to or just search for your extension 105 and call logs, you'll see the internal call between you and Maddie. But\n\nChannel 0: Yeah.\n\nChannel 1: then afterwards, and this is what my dev is confused by, it seems to be right. Let's see what\n\nChannel 0: Cool.\n\nChannel 1: I'm doing. So what happened on that call? Did the call just die?\n\nChannel 0: No. It you completed a call. I was on the phone for, like, thirty five minutes or some shit.\n\nChannel 1: Right. After so from that point so that so that's about a minute and thirty five in. So you're on the phone for another thirty minutes after that minimum. Yeah. Right.\n\nOkay. I'm gonna ask him to match up the call records because something's not making sense.\n\nChannel 0: Yep. It does not make sense.\n\nChannel 1: No. This one's weird. This one is very weird.\n\nChannel 0: Is\n\nChannel 1: The\n\nChannel 0: it weird as in\n\nChannel 1: the\n\nChannel 0: I'm never gonna get the information? Or\n\nChannel 1: No. I'm I'm I don't know. I'm I'm asking him. That's what I'm trying to I'm trying to find it. So if it's been recorded, it's something else.\n\nBecause he's looking at the bulk of every customer in every system of his.\n\nChannel 0: Cool.\n\nChannel 1: Because remember, he's he has other partners like me who also have\n\nChannel 0: Yeah.\n\nChannel 1: customers. So he's\n\nChannel 0: Yeah.\n\nChannel 1: I'm going I'm saying to him, right. I can hear the calls dropped out.\n\nChannel 0: Yeah.\n\nChannel 1: My reason for calling you is to confirm how long was that phone call. So if it's you told me it's thirty five minutes, well, we're\n\nChannel 0: Yeah.\n\nChannel 1: missing thirty five minutes of that call. What happened to it? And it didn't\n\nChannel 0: Yeah.\n\nChannel 1: drop out.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: So, like, Mad Mad spoke to the client for, like, the the the thirty minutes beforehand, and then it was transferred through to me, and I spoke to the client for another thirty.\n\nChannel 1: Yeah. Right. Okay. From that point. And then you just trend and you just ended the call normally.\n\nYeah?\n\nChannel 0: Yeah. And then I hung up, and I was like, bye, Felicia, and then we ended.\n\nChannel 1: Yep. And then you got that and then when the transcription came through, you can see it's,\n\nChannel 0: Yeah.\n\nChannel 1: like, cut off at the same point that I'm hearing\n\nChannel 0: Well,\n\nChannel 1: in\n\nChannel 0: it\n\nChannel 1: the recording.\n\nChannel 0: I don't think it cuts off at the same point that you hear in the recording because I listened to the recording and, like, I'm listening to the client side and\n\nChannel 1: I I had another file sent to me from Daniel.\n\nChannel 0: okay.\n\nChannel 1: That's the file that I'm listening to. So in that file I'm listening to it now. Hold on.\n\nChannel 0: Yep.\n\nChannel 1: That's the internal. Where's the transit point? There's a beep. There's a beep.\n\nChannel 0: Yeah. It's like you've got them\n\nChannel 1: So\n\nChannel 0: in three\n\nChannel 1: I\n\nChannel 0: two\n\nChannel 1: can I\n\nChannel 0: one, and\n\nChannel 1: can\n\nChannel 0: then\n\nChannel 1: hear\n\nChannel 0: I'm like,\n\nChannel 1: you?\n\nChannel 0: good\n\nChannel 1: Yep.\n\nChannel 0: morning, guys.\n\nChannel 1: Yep. I can hear you saying good morning, guys. Yep. And then all the way up to point you talk about emergency planning when you're not in emergency planning. Hold\n\nChannel 0: Yeah.\n\nChannel 1: on. Let me try and not in emergency planning, we can. And then you say it it actually gets yeah. No. It picks up as you because you're the caller.\n\nIt's then you start saying, I'm happy, and it cuts out.\n\nChannel 0: Yeah. Oh.\n\nChannel 1: So that's a call that's a call drop. Okay. I've got what I need to because I just need to confirm that there was definitely more minutes behind\n\nChannel 0: Yeah.\n\nChannel 1: that call because that's what he's pulled. Okay. Let me go back to the drawing board with it, and I'll see if I can grab it for you.\n\nChannel 0: Oh,\n\nChannel 1: This is\n\nChannel 0: I\n\nChannel 1: a very\n\nChannel 0: love\n\nChannel 1: weird\n\nChannel 0: you.\n\nChannel 1: one. I'll see what I can do. I can't promise anything. I'm hoping I can, but let's see\n\nChannel 0: Me\n\nChannel 1: what I can\n\nChannel 0: too.\n\nChannel 1: do.\n\nChannel 0: It's okay. Whatever\n\nChannel 1: Oh, but\n\nChannel 0: you can.\n\nChannel 1: you need\n\nChannel 0: Otherwise,\n\nChannel 1: it as a\n\nChannel 0: I\n\nChannel 1: desperate\n\nChannel 0: will\n\nChannel 1: what's the situation with it?\n\nChannel 0: I don't remember. I don't remember anything.\n\nChannel 1: You just you don't\n\nChannel 0: I've\n\nChannel 1: remember\n\nChannel 0: locked\n\nChannel 1: the\n\nChannel 0: out\n\nChannel 1: fucking\n\nChannel 0: that\n\nChannel 1: conversation.\n\nChannel 0: I don't\n\nChannel 1: Oh\n\nChannel 0: remember\n\nChannel 1: my\n\nChannel 0: at\n\nChannel 1: gosh.\n\nChannel 0: all, and it's a brand new client, and I can't just I look. I can bullshit my way through if I really, really, really have to. I just rather not bullshit my way through.\n\nChannel 1: Okay. Some technology that we implement that comes through alliance. AI.\n\nChannel 0: Yeah. I know. I know. And I shouldn't have relied on it, but I\n\nChannel 1: You\n\nChannel 0: heavily\n\nChannel 1: just\n\nChannel 0: did\n\nChannel 1: said\n\nChannel 0: for\n\nChannel 1: no.\n\nChannel 0: this client.\n\nChannel 1: No. No. It's not. It's a it's a natural instinct to this is like you should see some of the conversations I'm going through with them. I know about it, and there's all the theoretical and thinking and humanistic stuff behind it.\n\nThat\n\nChannel 0: Yeah.\n\nChannel 1: actually makes sense. You're just showing me an insight on something. Okay. Back to the drawing board. I will try my best to get that that recording for you.\n\nChannel 0: Thank you, my love. I appreciate you.\n\nChannel 1: Welcome. I'm sorry. It's fucked out on you for that particular call.\n\nChannel 0: That's okay. I am okay.\n\nChannel 1: Leave me with it. I'll give you a callback. Let you know. Go.\n\nChannel 0: Can you call me on my mobile? Because I'm I'm not supposed to be here, and I'm leaving really, really, really, really soon.\n\nChannel 1: I reason. Reason. Reason. Reason. I have your mobile.\n\nMy phone has just unsynced all my shit. I'm just gonna make sure that I have your mobile. If I remember, this is how crazy my mind is. Your mobile ends in 535?\n\nChannel 0: Sure fucking does. You autistic?\n\nChannel 1: I didn't I didn't even fucking look at it. So I'm honestly I'm honestly in my messages going, can I see a 535? That's how I knew that was your number. Okay. Now that's scary.\n\nI see a 535. Bing. Oh, it says bong. Not right now. Bing.\n\nAlright. Cool. That just just sent you a text at the top of my queue because I have to go to fix my own shit, and apparently, I just never get around to\n\nChannel 0: Thank you, my love.\n\nChannel 1: it. All good. Talk to you soon. Alright? Take care.\n\nHave a good day.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Babe, my love, my","start":2.08,"end":3.46,"sentiment":"neutral","sentiment_score":0.22064103558659554}],"sentiment":"neutral","sentiment_score":0.22064103558659554,"channel":0,"num_words":4,"start":2.08,"end":3.46},{"sentences":[{"text":"Hello.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.33013734221458435},{"text":"How are you?","start":4.7999997,"end":5.62,"sentiment":"neutral","sentiment_score":0.24962817132472992}],"sentiment":"neutral","sentiment_score":0.2697554640471935,"channel":1,"num_words":4,"start":4.24,"end":5.62},{"sentences":[{"text":"life.","start":5.7599998,"end":5.92,"sentiment":"neutral","sentiment_score":0.13288383185863495},{"text":"Good.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.27781593799591064},{"text":"How are you doing?","start":6.24,"end":7.14,"sentiment":"neutral","sentiment_score":0.21438022702932358}],"sentiment":"neutral","sentiment_score":0.21137011299530664,"channel":0,"num_words":6,"start":5.7599998,"end":7.14},{"sentences":[{"text":"Yeah.","start":7.68,"end":8.16,"sentiment":"neutral","sentiment_score":-0.3280101418495178},{"text":"Fucking wings, babe.","start":8.16,"end":9.3,"sentiment":"negative","sentiment_score":-0.7169520258903503}],"sentiment":"negative","sentiment_score":-0.6197165548801422,"channel":1,"num_words":4,"start":7.68,"end":9.3},{"sentences":[{"text":"Fucking feels.","start":9.92,"end":10.559999,"sentiment":"negative","sentiment_score":-0.7429409921169281},{"text":"I'm not supposed to be here.","start":10.559999,"end":11.78,"sentiment":"negative","sentiment_score":-0.6497754255930582}],"sentiment":"negative","sentiment_score":-0.6730668172240257,"channel":0,"num_words":8,"start":9.92,"end":11.78},{"sentences":[{"text":"You're not meant to be here.","start":12.32,"end":13.62,"sentiment":"negative","sentiment_score":-0.5685785909493765}],"sentiment":"negative","sentiment_score":-0.5685785909493765,"channel":1,"num_words":6,"start":12.32,"end":13.62},{"sentences":[{"text":"Yeah.","start":13.8550005,"end":14.3550005,"sentiment":"neutral","sentiment_score":-0.14996787905693054}],"sentiment":"neutral","sentiment_score":-0.14996787905693054,"channel":0,"num_words":1,"start":13.8550005,"end":14.3550005},{"sentences":[{"text":"Why are you in?","start":14.16,"end":14.985,"sentiment":"neutral","sentiment_score":-0.1335373930633068}],"sentiment":"neutral","sentiment_score":-0.1335373930633068,"channel":1,"num_words":4,"start":14.16,"end":14.985},{"sentences":[{"text":"Because I love this place too much.","start":17.295,"end":19.155,"sentiment":"neutral","sentiment_score":0.13901762983628682}],"sentiment":"neutral","sentiment_score":0.13901762983628682,"channel":0,"num_words":7,"start":17.295,"end":19.155},{"sentences":[{"text":"You love this place too much.","start":20.985,"end":22.445,"sentiment":"neutral","sentiment_score":0.2984497919678688}],"sentiment":"neutral","sentiment_score":0.2984497919678688,"channel":1,"num_words":6,"start":20.985,"end":22.445},{"sentences":[{"text":"I love this","start":22.415,"end":22.975,"sentiment":"neutral","sentiment_score":0.2805287341276805}],"sentiment":"neutral","sentiment_score":0.2805287341276805,"channel":0,"num_words":3,"start":22.415,"end":22.975},{"sentences":[{"text":"You","start":22.824999,"end":22.985,"sentiment":"neutral","sentiment_score":-0.2146672159433365}],"sentiment":"neutral","sentiment_score":-0.2146672159433365,"channel":1,"num_words":1,"start":22.824999,"end":22.985},{"sentences":[{"text":"place","start":22.975,"end":23.215,"sentiment":"neutral","sentiment_score":-0.2908363342285156}],"sentiment":"neutral","sentiment_score":-0.2908363342285156,"channel":0,"num_words":1,"start":22.975,"end":23.215},{"sentences":[{"text":"you","start":22.985,"end":23.224998,"sentiment":"negative","sentiment_score":-0.5044419169425964}],"sentiment":"negative","sentiment_score":-0.5044419169425964,"channel":1,"num_words":1,"start":22.985,"end":23.224998},{"sentences":[{"text":"too","start":23.215,"end":23.375,"sentiment":"negative","sentiment_score":-0.4678442776203155}],"sentiment":"negative","sentiment_score":-0.4678442776203155,"channel":0,"num_words":1,"start":23.215,"end":23.375},{"sentences":[{"text":"complained","start":23.224998,"end":23.705,"sentiment":"negative","sentiment_score":-0.4855229556560517}],"sentiment":"negative","sentiment_score":-0.4855229556560517,"channel":1,"num_words":1,"start":23.224998,"end":23.705},{"sentences":[{"text":"much.","start":23.375,"end":23.875,"sentiment":"negative","sentiment_score":-0.42228519916534424}],"sentiment":"negative","sentiment_score":-0.42228519916534424,"channel":0,"num_words":1,"start":23.375,"end":23.875},{"sentences":[{"text":"about it to me.","start":23.705,"end":24.845,"sentiment":"negative","sentiment_score":-0.4079446867108345},{"text":"That's called a contradiction.","start":25.465,"end":26.685,"sentiment":"negative","sentiment_score":-0.4543778747320175}],"sentiment":"negative","sentiment_score":-0.431161280721426,"channel":1,"num_words":8,"start":23.705,"end":26.685},{"sentences":[{"text":"I I I complained I complained about one one aspect.","start":26.19,"end":30.61,"sentiment":"neutral","sentiment_score":-0.27171772718429565}],"sentiment":"neutral","sentiment_score":-0.27171772718429565,"channel":0,"num_words":10,"start":26.19,"end":30.61},{"sentences":[{"text":"When I speak while having to be there.","start":31.66,"end":34.16,"sentiment":"neutral","sentiment_score":-0.15269208047538996}],"sentiment":"neutral","sentiment_score":-0.15269208047538996,"channel":1,"num_words":8,"start":31.66,"end":34.16},{"sentences":[{"text":"Yep.","start":34.67,"end":35.17,"sentiment":"neutral","sentiment_score":-0.05183571577072144}],"sentiment":"neutral","sentiment_score":-0.05183571577072144,"channel":0,"num_words":1,"start":34.67,"end":35.17},{"sentences":[{"text":"You get you get to tell the guy who gives you the VPN and the cloud phone system that you have to go into the office.","start":34.86,"end":41.26,"sentiment":"neutral","sentiment_score":-0.04491326871972818},{"text":"You can complain to me out of all people.","start":41.26,"end":42.945,"sentiment":"neutral","sentiment_score":-0.2442609171072642}],"sentiment":"neutral","sentiment_score":-0.09617409259080886,"channel":1,"num_words":35,"start":34.86,"end":42.945},{"sentences":[{"text":"Yep.","start":43.254997,"end":43.754997,"sentiment":"neutral","sentiment_score":0.08011047542095184}],"sentiment":"neutral","sentiment_score":0.08011047542095184,"channel":0,"num_words":1,"start":43.254997,"end":43.754997},{"sentences":[{"text":"I'm the guy who gives you the flexibility to work from anywhere.","start":44.225,"end":46.645,"sentiment":"neutral","sentiment_score":0.1804679756363233}],"sentiment":"neutral","sentiment_score":0.1804679756363233,"channel":1,"num_words":12,"start":44.225,"end":46.645},{"sentences":[{"text":"Yeah.","start":47.175,"end":47.675,"sentiment":"neutral","sentiment_score":0.02536519058048725}],"sentiment":"neutral","sentiment_score":0.02536519058048725,"channel":0,"num_words":1,"start":47.175,"end":47.675},{"sentences":[{"text":"Okay.","start":48.465,"end":48.965,"sentiment":"neutral","sentiment_score":0.0030160490423440933},{"text":"I'm talking to my devs about that call call because I went and reviewed it, and it looked funny to me too because I had a look at so I basically jumped in the call that you sent me,","start":49.345,"end":59.82,"sentiment":"neutral","sentiment_score":-0.06644055796548343}],"sentiment":"neutral","sentiment_score":-0.06470414279028773,"channel":1,"num_words":40,"start":48.465,"end":59.82},{"sentences":[{"text":"Yeah.","start":59.8,"end":60.12,"sentiment":"neutral","sentiment_score":-0.0129256509244442}],"sentiment":"neutral","sentiment_score":-0.0129256509244442,"channel":0,"num_words":1,"start":59.8,"end":60.12},{"sentences":[{"text":"and you","start":59.82,"end":60.14,"sentiment":"neutral","sentiment_score":-0.01223426591604948}],"sentiment":"neutral","sentiment_score":-0.01223426591604948,"channel":1,"num_words":2,"start":59.82,"end":60.14},{"sentences":[{"text":"Yeah.","start":60.12,"end":60.62,"sentiment":"neutral","sentiment_score":-0.007793361321091652}],"sentiment":"neutral","sentiment_score":-0.007793361321091652,"channel":0,"num_words":1,"start":60.12,"end":60.62},{"sentences":[{"text":"can see that's only done the first half of Madison.","start":60.14,"end":63.6,"sentiment":"neutral","sentiment_score":-0.021924621984362604},{"text":"And then you","start":63.98,"end":64.46,"sentiment":"neutral","sentiment_score":-0.004968077565232913}],"sentiment":"neutral","sentiment_score":-0.018011573272255752,"channel":1,"num_words":13,"start":60.14,"end":64.46},{"sentences":[{"text":"Yeah.","start":64.455,"end":64.955,"sentiment":"neutral","sentiment_score":0.004945685155689716}],"sentiment":"neutral","sentiment_score":0.004945685155689716,"channel":0,"num_words":1,"start":64.455,"end":64.955},{"sentences":[{"text":"can see the transfer point is being recorded, and I can hear you say hello at the end of, like like, the start of before","start":64.46,"end":71.1,"sentiment":"neutral","sentiment_score":-0.007974648289382458}],"sentiment":"neutral","sentiment_score":-0.007974648289382458,"channel":1,"num_words":25,"start":64.46,"end":71.1},{"sentences":[{"text":"Yeah.","start":70.935,"end":71.435,"sentiment":"neutral","sentiment_score":-0.019859228283166885}],"sentiment":"neutral","sentiment_score":-0.019859228283166885,"channel":0,"num_words":1,"start":70.935,"end":71.435},{"sentences":[{"text":"it again.","start":71.1,"end":72.08,"sentiment":"neutral","sentiment_score":-0.021344886161386967},{"text":"Yeah.","start":73.935,"end":74.255,"sentiment":"neutral","sentiment_score":-0.0035143429413437843},{"text":"And then I can I found the internal call?","start":74.255,"end":76.575,"sentiment":"neutral","sentiment_score":-0.010693015944626596},{"text":"So I've seen the internal call between Madison and yourself, and I can hear all that.","start":76.575,"end":80.975,"sentiment":"neutral","sentiment_score":-0.004781380761414766},{"text":"And that's","start":80.975,"end":81.534996,"sentiment":"neutral","sentiment_score":-0.0035160239785909653}],"sentiment":"neutral","sentiment_score":-0.007532513296852509,"channel":1,"num_words":30,"start":71.1,"end":81.534996},{"sentences":[{"text":"Yeah.","start":81.590004,"end":82.090004,"sentiment":"neutral","sentiment_score":-0.004997929558157921}],"sentiment":"neutral","sentiment_score":-0.004997929558157921,"channel":0,"num_words":1,"start":81.590004,"end":82.090004},{"sentences":[{"text":"but that's there as well.","start":81.615,"end":82.655,"sentiment":"neutral","sentiment_score":-0.024519261345267294},{"text":"So if you search in that range and search for 101 to or just search for your extension 105 and call logs, you'll see the internal call between you and Maddie.","start":82.655,"end":90.810005,"sentiment":"neutral","sentiment_score":-0.009230196591459154},{"text":"But","start":90.950005,"end":91.450005,"sentiment":"neutral","sentiment_score":-0.050291720777750015}],"sentiment":"neutral","sentiment_score":-0.012406057347008656,"channel":1,"num_words":37,"start":81.615,"end":91.450005},{"sentences":[{"text":"Yeah.","start":91.274994,"end":91.774994,"sentiment":"neutral","sentiment_score":-0.06666383892297745}],"sentiment":"neutral","sentiment_score":-0.06666383892297745,"channel":0,"num_words":1,"start":91.274994,"end":91.774994},{"sentences":[{"text":"then afterwards, and this is what my dev is confused by, it seems to be right.","start":91.75,"end":98.73,"sentiment":"neutral","sentiment_score":-0.1730010574683547},{"text":"Let's see 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scary.","start":358.595,"end":359.575,"sentiment":"neutral","sentiment_score":-0.24600988129774728}],"sentiment":"neutral","sentiment_score":-0.2241161808371544,"channel":1,"num_words":35,"start":347.67,"end":359.575},{"sentences":[{"text":"I see a 535.","start":361.395,"end":362.855,"sentiment":"neutral","sentiment_score":-0.12372332811355591},{"text":"Bing.","start":366.34,"end":366.84,"sentiment":"neutral","sentiment_score":-0.08970795571804047},{"text":"Oh, it says bong.","start":367.78,"end":368.84,"sentiment":"neutral","sentiment_score":-0.11640995368361473},{"text":"Not right now.","start":369.06,"end":369.96,"sentiment":"neutral","sentiment_score":-0.19396284222602844},{"text":"Bing.","start":370.02,"end":370.52,"sentiment":"neutral","sentiment_score":-0.06427275389432907}],"sentiment":"neutral","sentiment_score":-0.13049248949839518,"channel":1,"num_words":13,"start":361.395,"end":370.52},{"sentences":[{"text":"Alright.","start":371.3,"end":371.8,"sentiment":"neutral","sentiment_score":0.01787479966878891},{"text":"Cool.","start":371.94,"end":372.44,"sentiment":"neutral","sentiment_score":-0.02182701788842678},{"text":"That just just sent you a text at the top of my queue because I have to go to fix my own shit, and apparently, I just never get around to","start":372.58,"end":378.63287,"sentiment":"negative","sentiment_score":-0.47483347788933783}],"sentiment":"negative","sentiment_score":-0.44617545553906396,"channel":1,"num_words":33,"start":371.3,"end":378.63287},{"sentences":[{"text":"Thank you, my love.","start":379.16998,"end":380.38998,"sentiment":"neutral","sentiment_score":0.28768057748675346}],"sentiment":"neutral","sentiment_score":0.28768057748675346,"channel":0,"num_words":4,"start":379.16998,"end":380.38998},{"sentences":[{"text":"it.","start":380.47287,"end":380.63287,"sentiment":"neutral","sentiment_score":0.2960151135921478},{"text":"All good.","start":380.63287,"end":381.11288,"sentiment":"positive","sentiment_score":0.5069825947284698},{"text":"Talk to you soon.","start":381.11288,"end":381.67288,"sentiment":"positive","sentiment_score":0.36502721160650253},{"text":"Alright?","start":381.67288,"end":381.91287,"sentiment":"neutral","sentiment_score":0.1867804974317551},{"text":"Take care.","start":381.91287,"end":382.39288,"sentiment":"positive","sentiment_score":0.40585529804229736}],"sentiment":"positive","sentiment_score":0.3768580242991447,"channel":1,"num_words":10,"start":380.47287,"end":382.39288},{"sentences":[{"text":"Have a good day.","start":382.39288,"end":383.29288,"sentiment":"positive","sentiment_score":0.5599036812782288}],"sentiment":"positive","sentiment_score":0.5599036812782288,"channel":1,"num_words":4,"start":382.39288,"end":383.29288},{"sentences":[{"text":"Bye.","start":382.93,"end":383.43,"sentiment":"neutral","sentiment_score":0.2034972906112671}],"sentiment":"neutral","sentiment_score":0.2034972906112671,"channel":0,"num_words":1,"start":382.93,"end":383.43},{"sentences":[{"text":"Bye.","start":383.91287,"end":384.41287,"sentiment":"neutral","sentiment_score":-0.13094322383403778}],"sentiment":"neutral","sentiment_score":-0.13094322383403778,"channel":1,"num_words":1,"start":383.91287,"end":384.41287}]},"summary":{"result":"success","short":"The customer and agent discuss a call that appears to have been completed and transferred to the customer's voicemail. The agent explains that the call is not related to the customer's work and suggests checking call logs. The customer expresses frustration with the situation and the agent promises to look into it."},"intents":{"segments":[{"text":"Babe, my love, my Hello. How are you? life.","start_word":1,"end_word":9,"intents":[{"intent":"Describe oneself","confidence_score":0.000049356167}]},{"text":"Because I love this place too much. You love this place too much. I love this You place you too complained much. about it to me.","start_word":37,"end_word":62,"intents":[{"intent":"Express dissatisfaction","confidence_score":0.16580148}]},{"text":"I'm talking to my devs about that call call because I went and reviewed it, and it looked funny to me too because I had a look at so I basically jumped in the call that you sent me, Yeah.","start_word":136,"end_word":175,"intents":[{"intent":"Discuss call","confidence_score":0.03409201},{"intent":"Verify call","confidence_score":0.001695638},{"intent":"Discuss call","confidence_score":0.054097235}]},{"text":"And then I can I found the internal call?","start_word":222,"end_word":230,"intents":[{"intent":"Discuss internal call","confidence_score":0.42259574}]},{"text":"Some technology that we implement that comes through alliance. AI.","start_word":983,"end_word":992,"intents":[{"intent":"Discuss technology","confidence_score":0.015214556}]},{"text":"You're just showing me an insight on something. Okay.","start_word":1063,"end_word":1071,"intents":[{"intent":"Provide insight","confidence_score":0.149888}]},{"text":"I'll give you a callback. Let you know. Go.","start_word":1117,"end_word":1125,"intents":[{"intent":"Offer callback","confidence_score":0.0040716603}]},{"text":"Your mobile ends in 535?","start_word":1186,"end_word":1190,"intents":[{"intent":"Confirm mobile number","confidence_score":0.53241146},{"intent":"Confirm mobile number","confidence_score":0.12405976}]}]},"sentiments":{"segments":[{"text":"Babe, my love, my Hello. How are you? life. Good. How are you doing? Yeah.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.17833958566188812},{"text":"Fucking wings, babe. Fucking feels. I'm not supposed to be here. You're not meant to be here.","start_word":15,"end_word":31,"sentiment":"negative","sentiment_score":-0.6651443243026733},{"text":"Yeah. Why are you in? Because I love this place too much. You love this place too much. I love this You place you too complained much.","start_word":32,"end_word":58,"sentiment":"neutral","sentiment_score":0.016506634652614594},{"text":"about it to me. That's called a contradiction.","start_word":59,"end_word":66,"sentiment":"negative","sentiment_score":-0.4314761757850647},{"text":"I I I complained I complained about one one aspect. When I speak while having to be there. Yep. You get you get to tell the guy who gives you the VPN and the cloud phone system that you have to go into the office. You can complain to me out of all people. Yep. I'm the guy who gives you the flexibility to work from anywhere. Yeah. Okay. I'm talking to my devs about that call call because I went and reviewed it, and it looked funny to me too because I had a look at so I basically jumped in the call that you sent me, Yeah. and you Yeah. can see that's only done the first half of Madison. And then you Yeah. can see the transfer point is being recorded, and I can hear you say hello at the end of, like like, the start of before Yeah. it again. Yeah. And then I can I found the internal call? So I've seen the internal call between Madison and yourself, and I can hear all that. And that's Yeah. but that's there as well. So if you search in that range and search for 101 to or just search for your extension 105 and call logs, you'll see the internal call between you and Maddie. But Yeah. then afterwards, and this is what my dev is confused by, it seems to be right. Let's see what Cool. I'm doing. So what happened on that call? Did the call just die? No. It you completed a call.","start_word":67,"end_word":326,"sentiment":"neutral","sentiment_score":-0.054714370518922806},{"text":"I was on the phone for, like, thirty five minutes or some shit.","start_word":327,"end_word":339,"sentiment":"negative","sentiment_score":-0.3672809600830078},{"text":"Right. After so from that point so that so that's about a minute and thirty five in. So you're on the phone for another thirty minutes after that minimum. Yeah. Right. Okay. I'm gonna ask him to match up the call records because something's not making sense.","start_word":340,"end_word":386,"sentiment":"neutral","sentiment_score":-0.07815672330399777},{"text":"Yep. It does not make sense. No. This one's weird. This one is very weird. Is The it weird as in the I'm never gonna get the information? Or No. I'm I'm I don't know.","start_word":387,"end_word":421,"sentiment":"negative","sentiment_score":-0.4998112618923187},{"text":"I'm I'm asking him.","start_word":422,"end_word":425,"sentiment":"neutral","sentiment_score":-0.32875972986221313},{"text":"That's what I'm trying to I'm trying to find it.","start_word":426,"end_word":435,"sentiment":"negative","sentiment_score":-0.3626953065395355},{"text":"So if it's been recorded, it's something else. Because he's looking at the bulk of every customer in every system of his. Cool. Because remember, he's he has other partners like me who also have Yeah. customers. So he's Yeah. I'm going I'm saying to him, right. I can hear the calls dropped out. Yeah. My reason for calling you is to confirm how long was that phone call. So if it's you told me it's thirty five minutes, well, we're Yeah. missing thirty five minutes of that call. What happened to it? And it didn't Yeah. drop out. Yeah. So So, like, Mad Mad spoke to the client for, like, the the the thirty minutes beforehand, and then it was transferred through to me, and I spoke to the client for another thirty. Yeah. Right. Okay. From that point. And then you just trend and you just ended the call normally. Yeah? Yeah. And then I hung up, and I was like, bye, Felicia, and then we ended. Yep. And then you got that and then when the transcription came through, you can see it's, Yeah. like, cut off at the same point that I'm hearing Well, in it the recording. I don't think it cuts off at the same point that you hear in the recording because I listened to the recording and, like, I'm listening to the client side and I I had another file sent to me from Daniel. okay. That's the file that I'm listening to. So in that file I'm listening to it now. Hold on. Yep. That's the internal. Where's the transit point? There's a beep. There's a beep. Yeah. It's like you've got them So in three I two can I one, and can then hear I'm like, you? good Yep. morning, guys. Yep. I can hear you saying good morning, guys. Yep. And then all the way up to point you talk about emergency planning when you're not in emergency planning. Hold Yeah. on. Let me try and not in emergency planning, we can. And then you say it it actually gets yeah. No. It picks up as you because you're the caller. It's then you start saying, I'm happy, and it cuts out. Yeah. Oh. So that's a call that's a call drop. Okay. I've got what I need to because I just need to confirm that there was definitely more minutes behind Yeah. that call because that's what he's pulled. Okay. Let me go back to the drawing board with it, and I'll see if I can grab it for you. Oh, This is I a very love weird you. one. I'll see what I can do. I can't promise anything. I'm hoping I can, but let's see Me what I can too. do. It's okay. Whatever Oh, but you can. you need Otherwise, it as a I desperate will what's the situation with it? I don't remember. I don't remember anything.","start_word":436,"end_word":928,"sentiment":"neutral","sentiment_score":-0.0799075831143416},{"text":"You just you don't I've remember locked the out fucking that conversation.","start_word":929,"end_word":940,"sentiment":"negative","sentiment_score":-0.4704182147979736},{"text":"I don't Oh remember my at gosh. all, and it's a brand new client, and I can't just I look.","start_word":941,"end_word":960,"sentiment":"neutral","sentiment_score":-0.24367564618587495},{"text":"I can bullshit my way through if I really, really, really have to.","start_word":961,"end_word":973,"sentiment":"negative","sentiment_score":-0.4606581628322602},{"text":"I just rather not bullshit my way through. Okay. Some technology that we implement that comes through alliance. AI. Yeah. I know. I know. And I shouldn't have relied on it, but I You heavily just did said for no. this client. No. No. It's not. It's a it's a natural instinct to this is like you should see some of the conversations I'm going through with them. I know about it, and there's all the theoretical and thinking and humanistic stuff behind it. That Yeah. actually makes sense. You're just showing me an insight on something. Okay. Back to the drawing board. I will try my best to get that that recording for you.","start_word":974,"end_word":1088,"sentiment":"neutral","sentiment_score":-0.014976399950683115},{"text":"Thank you, my love. I appreciate you.","start_word":1089,"end_word":1095,"sentiment":"positive","sentiment_score":0.5354787707328796},{"text":"Welcome. I'm sorry.","start_word":1096,"end_word":1098,"sentiment":"neutral","sentiment_score":-0.16840139031410217},{"text":"It's fucked out on you for that particular call.","start_word":1099,"end_word":1107,"sentiment":"negative","sentiment_score":-0.5818747878074646},{"text":"That's okay. I am okay. Leave me with it. I'll give you a callback. Let you know. Go. Can you call me on my mobile? Because I'm I'm not supposed to be here, and I'm leaving really, really, really, really soon. I reason. Reason. Reason. Reason. I have your mobile.","start_word":1108,"end_word":1157,"sentiment":"neutral","sentiment_score":-0.1804933398962021},{"text":"My phone has just unsynced all my shit.","start_word":1158,"end_word":1165,"sentiment":"negative","sentiment_score":-0.37815579771995544},{"text":"I'm just gonna make sure that I have your mobile. If I remember, this is how crazy my mind is. Your mobile ends in 535?","start_word":1166,"end_word":1190,"sentiment":"neutral","sentiment_score":-0.18323560059070587},{"text":"Sure fucking does.","start_word":1191,"end_word":1193,"sentiment":"negative","sentiment_score":-0.44405612349510193},{"text":"You autistic?","start_word":1194,"end_word":1195,"sentiment":"neutral","sentiment_score":-0.2813601493835449},{"text":"I didn't I didn't even fucking look at it.","start_word":1196,"end_word":1204,"sentiment":"negative","sentiment_score":-0.338063508272171},{"text":"So I'm honestly I'm honestly in my messages going, can I see a 535? That's how I knew that was your number. Okay. Now that's scary. I see a 535. Bing. Oh, it says bong. Not right now. Bing. Alright. Cool.","start_word":1205,"end_word":1245,"sentiment":"neutral","sentiment_score":-0.14411653578281405},{"text":"That just just sent you a text at the top of my queue because I have to go to fix my own shit, and apparently, I just never get around to Thank you, my love.","start_word":1246,"end_word":1280,"sentiment":"negative","sentiment_score":-0.36449339985847473},{"text":"it.","start_word":1281,"end_word":1281,"sentiment":"neutral","sentiment_score":0.2960151135921478},{"text":"All good. Talk to you soon.","start_word":1282,"end_word":1287,"sentiment":"positive","sentiment_score":0.4102251529693603},{"text":"Alright?","start_word":1288,"end_word":1288,"sentiment":"neutral","sentiment_score":0.1867804974317551},{"text":"Take care. Have a good day.","start_word":1289,"end_word":1294,"sentiment":"positive","sentiment_score":0.49869251251220703},{"text":"Bye. Bye.","start_word":1295,"end_word":1296,"sentiment":"neutral","sentiment_score":0.15003931522369385}],"average":{"sentiment":"neutral","sentiment_score":-0.12321373988092744}}}}