{"metadata":{"transaction_key":"deprecated","request_id":"01a0b2c5-0d31-7760-bc6b-b7026060fa84","sha256":"d644c490c6019e3a4db3ad29506386634721c48cd7253c837c3cbb9782e6aa58","created":"2026-09-18T04:27:34.977Z","duration":154.94394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":381,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":442,"output_tokens":442},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":442,"output_tokens":24}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hello? Ross speaking. Okay. Hi. Hi, Quincy. How are you, ma'am? Great. Yep. I have sent you the link, invoice. Didn't you find it? Oh, so there's no link mentioned payment link? There's a payment link available, Quincy, if you see. Yep. Yep. Sure. If you open the invoice, there's a details and payment link as well. Yep. And can you see one more thing? Is this uh-huh. Sorry. Come again? Uh-huh. Okay. One sec. One sec. One sec. Reload it. Refresh it. Yep. And, since we if just reply to my email, along with the remittance and provide me the delivery address and best contact number. Yep. Alright. Yep. Thanks. Cheers now. Bye.","confidence":0.9772949,"words":[{"word":"hello","start":3.76,"end":4.26,"confidence":0.9741211,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.009295586496591568},{"word":"hello","start":13.84,"end":14.16,"confidence":0.7524414,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.006486454512923956},{"word":"ross","start":14.16,"end":14.48,"confidence":0.9086914,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.0035321014001965523},{"word":"speaking","start":14.48,"end":14.98,"confidence":0.9484863,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.007902487181127071},{"word":"okay","start":22.404999,"end":22.805,"confidence":0.9135742,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03669814020395279},{"word":"hi","start":22.805,"end":22.965,"confidence":0.95288086,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07095106691122055},{"word":"hi","start":22.965,"end":23.205,"confidence":0.98168945,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.10764268040657043},{"word":"quincy","start":23.205,"end":23.685,"confidence":0.9082031,"punctuated_word":"Quincy.","sentiment":"neutral","sentiment_score":0.16418354213237762},{"word":"how","start":23.685,"end":23.765,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.24421031773090365},{"word":"are","start":23.765,"end":23.925,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.21796606481075287},{"word":"you","start":23.925,"end":24.085,"confidence":0.99853516,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.22360026836395264},{"word":"ma'am","start":24.085,"end":24.585,"confidence":0.91552734,"punctuated_word":"ma'am?","sentiment":"neutral","sentiment_score":0.24864470958709717},{"word":"great","start":27.525,"end":28.025,"confidence":0.7001953,"punctuated_word":"Great.","sentiment":"neutral","sentiment_score":-0.03908886760473251},{"word":"yep","start":28.76,"end":29.26,"confidence":0.91674805,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.035700924694538116},{"word":"i","start":33.16,"end":33.48,"confidence":0.95947266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01712300442159176},{"word":"have","start":33.48,"end":33.72,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0047670695930719376},{"word":"sent","start":33.72,"end":34.04,"confidence":0.9941406,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.010916671715676785},{"word":"you","start":34.04,"end":34.440002,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014177707955241203},{"word":"the","start":34.440002,"end":34.68,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009281588718295096},{"word":"link","start":34.68,"end":35.18,"confidence":0.74194336,"punctuated_word":"link,","sentiment":"neutral","sentiment_score":-0.018142133951187137},{"word":"invoice","start":35.48,"end":35.98,"confidence":0.9926758,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.02826955169439316},{"word":"didn't","start":38.52,"end":38.84,"confidence":0.98583984,"punctuated_word":"Didn't","sentiment":"neutral","sentiment_score":-0.07148571312427521},{"word":"you","start":38.84,"end":39.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09385581314563753},{"word":"find","start":39.0,"end":39.24,"confidence":0.9980469,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.11209257692098618},{"word":"it","start":39.24,"end":39.74,"confidence":0.99902344,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.09851354360580444},{"word":"oh","start":44.605,"end":44.765,"confidence":0.7910156,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.05276560038328171},{"word":"so","start":44.765,"end":44.844997,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05353730171918869},{"word":"there's","start":44.844997,"end":45.164997,"confidence":0.9458008,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.07267691195011139},{"word":"no","start":45.164997,"end":45.664997,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.08578610420227051},{"word":"link","start":45.885,"end":46.285,"confidence":0.75390625,"punctuated_word":"link","sentiment":"neutral","sentiment_score":-0.09004956483840942},{"word":"mentioned","start":46.285,"end":46.605,"confidence":0.7680664,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":-0.07500994205474854},{"word":"payment","start":46.684998,"end":47.004997,"confidence":0.9980469,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.07269227504730225},{"word":"link","start":47.004997,"end":47.504997,"confidence":0.9875488,"punctuated_word":"link?","sentiment":"neutral","sentiment_score":-0.09142167866230012},{"word":"there's","start":56.46,"end":56.7,"confidence":0.6984863,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.014775960706174374},{"word":"a","start":56.7,"end":56.86,"confidence":0.9614258,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.012217250652611256},{"word":"payment","start":56.86,"end":57.26,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.013940485194325449},{"word":"link","start":57.26,"end":57.58,"confidence":0.99902344,"punctuated_word":"link","sentiment":"neutral","sentiment_score":-0.022651730105280876},{"word":"available","start":57.58,"end":58.08,"confidence":0.986084,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":-0.01640506088733673},{"word":"quincy","start":58.86,"end":59.36,"confidence":0.6265869,"punctuated_word":"Quincy,","sentiment":"neutral","sentiment_score":-0.010180298238992693},{"word":"if","start":59.739998,"end":59.9,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.010007943026721478},{"word":"you","start":59.9,"end":59.98,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.015101361088454723},{"word":"see","start":59.98,"end":60.48,"confidence":0.9682617,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.018533455207943916},{"word":"yep","start":66.54,"end":67.04,"confidence":0.88500977,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.014599040150642397},{"word":"yep","start":67.34,"end":67.74,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0316542312502861},{"word":"sure","start":67.74,"end":68.24,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04900381714105606},{"word":"if","start":69.645004,"end":69.805,"confidence":0.96435547,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.027040641754865646},{"word":"you","start":69.805,"end":69.965004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013261619955301285},{"word":"open","start":69.965004,"end":70.365,"confidence":0.99609375,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.00767073780298233},{"word":"the","start":70.365,"end":70.525,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008594352751970291},{"word":"invoice","start":70.525,"end":71.025,"confidence":0.99194336,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.009476212784647942},{"word":"there's","start":71.085,"end":71.585,"confidence":0.9916992,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.0005564956809394062},{"word":"a","start":72.125,"end":72.365,"confidence":0.7006836,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00033321231603622437},{"word":"details","start":72.365,"end":72.845,"confidence":0.89501953,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.008455727249383926},{"word":"and","start":72.845,"end":73.085,"confidence":0.9589844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.008229013532400131},{"word":"payment","start":73.085,"end":73.485,"confidence":0.9863281,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.01470930315554142},{"word":"link","start":73.485,"end":73.725,"confidence":0.99902344,"punctuated_word":"link","sentiment":"neutral","sentiment_score":-0.036068111658096313},{"word":"as","start":73.725,"end":73.965004,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.034201666712760925},{"word":"well","start":73.965004,"end":74.465004,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.03478264808654785},{"word":"yep","start":85.85,"end":86.35,"confidence":0.7064209,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04883923381567001},{"word":"and","start":87.13,"end":87.29,"confidence":0.32202148,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.02313335612416267},{"word":"can","start":87.29,"end":87.45,"confidence":0.94384766,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.044951651245355606},{"word":"you","start":87.45,"end":87.61,"confidence":0.4580078,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03978429734706879},{"word":"see","start":87.61,"end":87.69,"confidence":0.37695312,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.03793009743094444},{"word":"one","start":87.69,"end":87.85,"confidence":0.97998047,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.034935444593429565},{"word":"more","start":87.85,"end":88.01,"confidence":0.9941406,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.02755628153681755},{"word":"thing","start":88.01,"end":88.33,"confidence":0.71875,"punctuated_word":"thing?","sentiment":"neutral","sentiment_score":-0.04733610153198242},{"word":"is","start":88.33,"end":88.409996,"confidence":0.3737793,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.07806382328271866},{"word":"this","start":88.409996,"end":88.65,"confidence":0.5644531,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08499341458082199},{"word":"uh-huh","start":89.77,"end":90.27,"confidence":0.9398438,"punctuated_word":"uh-huh.","sentiment":"neutral","sentiment_score":-0.07923555374145508},{"word":"sorry","start":96.385,"end":96.705,"confidence":0.7260742,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.12589843571186066},{"word":"come","start":96.705,"end":96.945,"confidence":0.9873047,"punctuated_word":"Come","sentiment":"neutral","sentiment_score":-0.11375230550765993},{"word":"again","start":96.945,"end":97.445,"confidence":0.8684082,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.09776195883750916},{"word":"uh-huh","start":106.384995,"end":106.865,"confidence":0.98427737,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.03380183130502701},{"word":"okay","start":106.865,"end":107.265,"confidence":0.87646484,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.012174964882433414},{"word":"one","start":107.265,"end":107.585,"confidence":0.9970703,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.012401742860674858},{"word":"sec","start":107.585,"end":107.905,"confidence":0.9772949,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.012709100730717182},{"word":"one","start":107.905,"end":108.145,"confidence":0.9980469,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.0088305389508605},{"word":"sec","start":108.145,"end":108.625,"confidence":1.0,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.009310822933912275},{"word":"one","start":108.625,"end":108.784996,"confidence":0.9921875,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.007476665079593658},{"word":"sec","start":108.784996,"end":109.284996,"confidence":1.0,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.008740060031414032},{"word":"reload","start":121.67,"end":122.06999,"confidence":0.90283203,"punctuated_word":"Reload","sentiment":"neutral","sentiment_score":-0.0010567419230937958},{"word":"it","start":122.06999,"end":122.31,"confidence":0.9248047,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.006913322955369949},{"word":"refresh","start":122.31,"end":122.78999,"confidence":0.9980469,"punctuated_word":"Refresh","sentiment":"neutral","sentiment_score":0.010348853655159472},{"word":"it","start":122.78999,"end":123.195,"confidence":0.9921875,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0005762558430433273},{"word":"yep","start":133.83499,"end":134.33499,"confidence":0.9951172,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.15991467237472534},{"word":"and","start":134.715,"end":135.195,"confidence":0.694458,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.1171383410692215},{"word":"since","start":135.355,"end":135.675,"confidence":0.6982422,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.11268378794193268},{"word":"we","start":135.675,"end":136.075,"confidence":0.4152832,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10050833225250244},{"word":"if","start":136.475,"end":136.635,"confidence":0.5996094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11982230842113496},{"word":"just","start":136.715,"end":137.215,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.114738330245018},{"word":"reply","start":137.355,"end":137.855,"confidence":0.74560547,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.1107308268547058},{"word":"to","start":137.96,"end":138.20001,"confidence":0.88427734,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11218519508838654},{"word":"my","start":138.20001,"end":138.36,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.11001740396022797},{"word":"email","start":138.36,"end":138.84001,"confidence":0.9885254,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.1201878786087036},{"word":"along","start":139.48001,"end":139.72,"confidence":1.0,"punctuated_word":"along","sentiment":"neutral","sentiment_score":0.0893358439207077},{"word":"with","start":139.72,"end":139.96,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11103682219982149},{"word":"the","start":139.96,"end":140.04001,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10174788534641266},{"word":"remittance","start":140.04001,"end":140.54001,"confidence":0.9926758,"punctuated_word":"remittance","sentiment":"neutral","sentiment_score":0.08329800516366959},{"word":"and","start":140.6,"end":141.1,"confidence":0.50439453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08714260905981064},{"word":"provide","start":141.16,"end":141.48001,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.08642454445362091},{"word":"me","start":141.48001,"end":141.64,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07383652776479721},{"word":"the","start":141.64,"end":141.96,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07880836725234985},{"word":"delivery","start":141.96,"end":142.36,"confidence":0.9980469,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":0.055287886410951614},{"word":"address","start":142.36,"end":142.76001,"confidence":0.9741211,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.09339147806167604},{"word":"and","start":142.76001,"end":143.0,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07481995970010757},{"word":"best","start":143.0,"end":143.24,"confidence":0.9892578,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.06548098474740982},{"word":"contact","start":143.24,"end":143.56,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.05881131440401077},{"word":"number","start":143.56,"end":144.06,"confidence":0.99658203,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.06194984167814255},{"word":"yep","start":148.12001,"end":148.62001,"confidence":0.9692383,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09965263307094574},{"word":"alright","start":150.04001,"end":150.54001,"confidence":0.7832031,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.27274996042251587},{"word":"yep","start":151.8,"end":152.12001,"confidence":0.92822266,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1530492901802063},{"word":"thanks","start":152.12001,"end":152.6,"confidence":0.9399414,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4071527123451233},{"word":"cheers","start":152.6,"end":152.84001,"confidence":0.61376953,"punctuated_word":"Cheers","sentiment":"positive","sentiment_score":0.4700067639350891},{"word":"now","start":152.84001,"end":153.33894,"confidence":0.73950195,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.4018676280975342},{"word":"bye","start":153.89894,"end":154.39894,"confidence":0.8088379,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13239498436450958}],"paragraphs":{"transcript":"\nHello? Hello? Ross speaking. Okay. Hi.\n\nHi, Quincy. How are you, ma'am? Great. Yep. I have sent you the link, invoice.\n\nDidn't you find it? Oh, so there's no link mentioned payment link? There's a payment link available, Quincy, if you see. Yep. Yep.\n\nSure. If you open the invoice, there's a details and payment link as well. Yep. And can you see one more thing? Is this uh-huh.\n\nSorry. Come again? Uh-huh. Okay. One sec.\n\nOne sec. One sec. Reload it. Refresh it. Yep.\n\nAnd, since we if just reply to my email, along with the remittance and provide me the delivery address and best contact number. Yep. Alright. Yep. Thanks.\n\nCheers now. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.009295586496591568},{"text":"Hello?","start":13.84,"end":14.16,"sentiment":"neutral","sentiment_score":0.006486454512923956},{"text":"Ross speaking.","start":14.16,"end":14.98,"sentiment":"neutral","sentiment_score":0.005717294290661812},{"text":"Okay.","start":22.404999,"end":22.805,"sentiment":"neutral","sentiment_score":0.03669814020395279},{"text":"Hi.","start":22.805,"end":22.965,"sentiment":"neutral","sentiment_score":0.07095106691122055}],"sentiment":"neutral","sentiment_score":0.02247763945100208,"num_words":6,"start":3.76,"end":22.965},{"sentences":[{"text":"Hi, Quincy.","start":22.965,"end":23.685,"sentiment":"neutral","sentiment_score":0.13591311126947403},{"text":"How are you, ma'am?","start":23.685,"end":24.585,"sentiment":"neutral","sentiment_score":0.23360534012317657},{"text":"Great.","start":27.525,"end":28.025,"sentiment":"neutral","sentiment_score":-0.03908886760473251},{"text":"Yep.","start":28.76,"end":29.26,"sentiment":"neutral","sentiment_score":-0.035700924694538116},{"text":"I have sent you the link, invoice.","start":33.16,"end":35.98,"sentiment":"neutral","sentiment_score":-0.014668246864208154}],"sentiment":"neutral","sentiment_score":0.06858533751219512,"num_words":15,"start":22.965,"end":35.98},{"sentences":[{"text":"Didn't you find it?","start":38.52,"end":39.74,"sentiment":"neutral","sentiment_score":-0.09398691169917583},{"text":"Oh, so there's no link mentioned payment link?","start":44.605,"end":47.504997,"sentiment":"neutral","sentiment_score":-0.07424242235720158},{"text":"There's a payment link available, Quincy, if you see.","start":56.46,"end":60.48,"sentiment":"neutral","sentiment_score":-0.014868171678649055},{"text":"Yep.","start":66.54,"end":67.04,"sentiment":"neutral","sentiment_score":0.014599040150642397},{"text":"Yep.","start":67.34,"end":67.74,"sentiment":"neutral","sentiment_score":0.0316542312502861}],"sentiment":"neutral","sentiment_score":-0.04597596953744474,"num_words":23,"start":38.52,"end":67.74},{"sentences":[{"text":"Sure.","start":67.74,"end":68.24,"sentiment":"neutral","sentiment_score":0.04900381714105606},{"text":"If you open the invoice, there's a details and payment link as well.","start":69.645004,"end":74.465004,"sentiment":"neutral","sentiment_score":-0.005347169026768265},{"text":"Yep.","start":85.85,"end":86.35,"sentiment":"neutral","sentiment_score":0.04883923381567001},{"text":"And can you see one more thing?","start":87.13,"end":88.33,"sentiment":"neutral","sentiment_score":-0.036518175687108724},{"text":"Is this uh-huh.","start":88.33,"end":90.27,"sentiment":"neutral","sentiment_score":-0.08076426386833191}],"sentiment":"neutral","sentiment_score":-0.018783606712240726,"num_words":25,"start":67.74,"end":90.27},{"sentences":[{"text":"Sorry.","start":96.385,"end":96.705,"sentiment":"neutral","sentiment_score":-0.12589843571186066},{"text":"Come again?","start":96.705,"end":97.445,"sentiment":"neutral","sentiment_score":-0.10575713217258453},{"text":"Uh-huh.","start":106.384995,"end":106.865,"sentiment":"neutral","sentiment_score":-0.03380183130502701},{"text":"Okay.","start":106.865,"end":107.265,"sentiment":"neutral","sentiment_score":-0.012174964882433414},{"text":"One sec.","start":107.265,"end":107.905,"sentiment":"neutral","sentiment_score":-0.01255542179569602}],"sentiment":"neutral","sentiment_score":-0.058357191405126026,"num_words":7,"start":96.385,"end":107.905},{"sentences":[{"text":"One sec.","start":107.905,"end":108.625,"sentiment":"neutral","sentiment_score":-0.009070680942386389},{"text":"One sec.","start":108.625,"end":109.284996,"sentiment":"neutral","sentiment_score":-0.008108362555503845},{"text":"Reload it.","start":121.67,"end":122.31,"sentiment":"neutral","sentiment_score":-0.0039850324392318726},{"text":"Refresh it.","start":122.31,"end":123.195,"sentiment":"neutral","sentiment_score":0.0054625547491013995},{"text":"Yep.","start":133.83499,"end":134.33499,"sentiment":"neutral","sentiment_score":0.15991467237472534}],"sentiment":"neutral","sentiment_score":0.01427906999985377,"num_words":9,"start":107.905,"end":134.33499},{"sentences":[{"text":"And, since we if just reply to my email, along with the remittance and provide me the delivery address and best contact number.","start":134.715,"end":144.06,"sentiment":"neutral","sentiment_score":0.09301671628718791},{"text":"Yep.","start":148.12001,"end":148.62001,"sentiment":"neutral","sentiment_score":0.09965263307094574},{"text":"Alright.","start":150.04001,"end":150.54001,"sentiment":"neutral","sentiment_score":0.27274996042251587},{"text":"Yep.","start":151.8,"end":152.12001,"sentiment":"neutral","sentiment_score":0.1530492901802063},{"text":"Thanks.","start":152.12001,"end":152.6,"sentiment":"positive","sentiment_score":0.4071527123451233}],"sentiment":"neutral","sentiment_score":0.11377737298607826,"num_words":27,"start":134.715,"end":152.6},{"sentences":[{"text":"Cheers now.","start":152.6,"end":153.33894,"sentiment":"positive","sentiment_score":0.43593719601631165},{"text":"Bye.","start":153.89894,"end":154.39894,"sentiment":"neutral","sentiment_score":0.13239498436450958}],"sentiment":"positive","sentiment_score":0.3347564587990443,"num_words":3,"start":152.6,"end":154.39894}]}}]},{"alternatives":[{"transcript":"Hello, Ross? Hello? Is that is that Ross? Yep. Hey. It's Clancy from Luminari. I'm calling to pay for that those batteries. Yes. Thank you. I didn't know if you needed to pay over the phone or if you got, like, a link you can send me. Yeah. I saw that. I didn't see any I didn't see any payment details, though. Yeah. So I I I I how do I do that? Oh, I didn't see it. Hold on a minute. I'll check the email. It's a little blank. Alright. No worries. Cool. I'll take care of it. Thank you. Oh, it says it says it's it says it's draft or void status. When I click on the link, it says it's draft or or void status. Please contact sales. One sec. Yep. Looks good. Looks good. Okay. I'll reply to you. Alright. Thank you. Yep. See you. Bye.","confidence":0.9863281,"words":[{"word":"hello","start":5.3599997,"end":5.68,"confidence":0.96362305,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.011591561138629912},{"word":"ross","start":5.68,"end":6.18,"confidence":0.95214844,"punctuated_word":"Ross?","sentiment":"neutral","sentiment_score":0.00973712094128132},{"word":"hello","start":8.88,"end":9.38,"confidence":0.94311523,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.009086991660296915},{"word":"is","start":11.04,"end":11.28,"confidence":0.92578125,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.010167628526687622},{"word":"that","start":11.28,"end":11.679999,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.017659775912761688},{"word":"is","start":11.679999,"end":11.92,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009941340424120426},{"word":"that","start":11.92,"end":12.16,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0137905552983284},{"word":"ross","start":12.16,"end":12.66,"confidence":0.9802246,"punctuated_word":"Ross?","sentiment":"neutral","sentiment_score":0.00595315545797348},{"word":"yep","start":15.805,"end":16.045,"confidence":0.95874023,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.030139949172735218},{"word":"hey","start":16.045,"end":16.205,"confidence":0.86621094,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.020498376339673996},{"word":"it's","start":16.205,"end":16.445,"confidence":0.9880371,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.005090152844786644},{"word":"clancy","start":16.445,"end":16.925,"confidence":0.85839844,"punctuated_word":"Clancy","sentiment":"neutral","sentiment_score":-0.014045873656868936},{"word":"from","start":16.925,"end":17.244999,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0025726892054080963},{"word":"luminari","start":17.244999,"end":17.725,"confidence":0.73779297,"punctuated_word":"Luminari.","sentiment":"neutral","sentiment_score":-0.0035348483361303806},{"word":"i'm","start":17.725,"end":17.965,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.024445800110697743},{"word":"calling","start":17.965,"end":18.285,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.020862571895122528},{"word":"to","start":18.285,"end":18.445,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.024168865755200383},{"word":"pay","start":18.445,"end":18.605,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.017402993515133858},{"word":"for","start":18.605,"end":18.845,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.018010560423135757},{"word":"that","start":18.845,"end":19.345,"confidence":0.9658203,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.021955261006951332},{"word":"those","start":19.725,"end":19.965,"confidence":0.9658203,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.025822468101978305},{"word":"batteries","start":19.965,"end":20.465,"confidence":0.9946289,"punctuated_word":"batteries.","sentiment":"neutral","sentiment_score":-0.017536448314785957},{"word":"yes","start":24.925,"end":25.165,"confidence":0.66516113,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.184252992272377},{"word":"thank","start":25.165,"end":25.404999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.38433367013931274},{"word":"you","start":25.404999,"end":25.904999,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.259122371673584},{"word":"i","start":27.41,"end":27.49,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07578258961439133},{"word":"didn't","start":27.49,"end":27.73,"confidence":0.9975586,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.0537743866443634},{"word":"know","start":27.73,"end":28.23,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06705600768327713},{"word":"if","start":28.289999,"end":28.45,"confidence":0.33813477,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06738322973251343},{"word":"you","start":28.45,"end":28.53,"confidence":0.78759766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.050903961062431335},{"word":"needed","start":28.53,"end":28.650002,"confidence":0.32250977,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":-0.0467340424656868},{"word":"to","start":28.650002,"end":28.77,"confidence":0.9760742,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0242020171135664},{"word":"pay","start":28.77,"end":28.93,"confidence":0.9921875,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.03589179366827011},{"word":"over","start":28.93,"end":29.17,"confidence":0.98291016,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.036308787763118744},{"word":"the","start":29.17,"end":29.25,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03245488554239273},{"word":"phone","start":29.25,"end":29.49,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.01886008307337761},{"word":"or","start":29.49,"end":29.65,"confidence":0.6040039,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.027536949142813683},{"word":"if","start":29.65,"end":29.81,"confidence":0.8364258,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.030367400497198105},{"word":"you","start":29.81,"end":29.89,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.033221736550331116},{"word":"got","start":29.89,"end":30.05,"confidence":0.9309082,"punctuated_word":"got,","sentiment":"neutral","sentiment_score":-0.03545728698372841},{"word":"like","start":30.05,"end":30.17,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.015483364462852478},{"word":"a","start":30.17,"end":30.29,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0060345083475112915},{"word":"link","start":30.29,"end":30.61,"confidence":1.0,"punctuated_word":"link","sentiment":"neutral","sentiment_score":-0.012991677969694138},{"word":"you","start":30.61,"end":30.69,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03519340977072716},{"word":"can","start":30.69,"end":30.85,"confidence":0.51904297,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.03482431918382645},{"word":"send","start":30.85,"end":31.09,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.03587746620178223},{"word":"me","start":31.09,"end":31.59,"confidence":0.9655762,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.030825253576040268},{"word":"yeah","start":37.97,"end":38.21,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03571145981550217},{"word":"i","start":38.21,"end":38.29,"confidence":0.53222656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.052963875234127045},{"word":"saw","start":38.29,"end":38.53,"confidence":0.9970703,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":-0.03127327188849449},{"word":"that","start":38.53,"end":38.69,"confidence":0.96484375,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.1042843759059906},{"word":"i","start":38.69,"end":38.77,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14946912229061127},{"word":"didn't","start":38.77,"end":39.01,"confidence":0.99902344,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.09778576344251633},{"word":"see","start":39.01,"end":39.25,"confidence":0.9550781,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.09101875871419908},{"word":"any","start":39.25,"end":39.735,"confidence":0.9951172,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.08829502761363983},{"word":"i","start":39.975002,"end":40.135002,"confidence":0.9716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1713125705718994},{"word":"didn't","start":40.135002,"end":40.455,"confidence":0.99902344,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.13412800431251526},{"word":"see","start":40.455,"end":40.535,"confidence":0.60253906,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.1381366103887558},{"word":"any","start":40.535,"end":40.775,"confidence":0.9970703,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.15439148247241974},{"word":"payment","start":40.775,"end":41.175,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.1473984718322754},{"word":"details","start":41.175,"end":41.575,"confidence":0.664917,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":-0.1897827833890915},{"word":"though","start":41.575,"end":42.075,"confidence":0.8874512,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":-0.14486610889434814},{"word":"yeah","start":49.975,"end":50.475,"confidence":0.9489746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04768858850002289},{"word":"so","start":50.535,"end":50.695,"confidence":0.44873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0390041247010231},{"word":"i","start":50.695,"end":51.095,"confidence":0.28222656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03807460516691208},{"word":"i","start":51.095,"end":51.255,"confidence":0.27783203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.039172254502773285},{"word":"i","start":51.255,"end":51.335,"confidence":0.10510254,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.040030330419540405},{"word":"i","start":51.335,"end":51.415,"confidence":0.0949707,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04234988987445831},{"word":"how","start":51.575,"end":52.055,"confidence":0.7783203,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.03764353320002556},{"word":"do","start":52.055,"end":52.135002,"confidence":0.93603516,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04587821289896965},{"word":"i","start":52.135002,"end":52.215,"confidence":0.9526367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05177992954850197},{"word":"do","start":52.215,"end":52.375,"confidence":0.7373047,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04688723757863045},{"word":"that","start":52.375,"end":52.875,"confidence":0.9851074,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.041732754558324814},{"word":"oh","start":60.03,"end":60.53,"confidence":0.7348633,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.05516238883137703},{"word":"i","start":60.829998,"end":60.989998,"confidence":0.7026367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07617567479610443},{"word":"didn't","start":60.989998,"end":61.23,"confidence":0.9838867,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.06090688332915306},{"word":"see","start":61.23,"end":61.39,"confidence":0.9135742,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.056770794093608856},{"word":"it","start":61.39,"end":61.89,"confidence":0.99316406,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.10621166229248048},{"word":"hold","start":64.27,"end":64.51,"confidence":0.9667969,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.07301314920186996},{"word":"on","start":64.51,"end":64.67,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05400516465306282},{"word":"a","start":64.67,"end":64.75,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05556292086839676},{"word":"minute","start":64.75,"end":65.07,"confidence":0.99365234,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":-0.0428890734910965},{"word":"i'll","start":65.07,"end":65.229996,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.024286188185214996},{"word":"check","start":65.229996,"end":65.39,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.01677762158215046},{"word":"the","start":65.39,"end":65.55,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03251856938004494},{"word":"email","start":65.55,"end":66.05,"confidence":0.9980469,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.027899518609046936},{"word":"it's","start":81.979996,"end":82.22,"confidence":0.8959961,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.14748649299144745},{"word":"a","start":82.22,"end":82.299995,"confidence":0.9589844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12241316586732864},{"word":"little","start":82.299995,"end":82.619995,"confidence":0.99121094,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.17382578551769257},{"word":"blank","start":82.619995,"end":82.939995,"confidence":0.67626953,"punctuated_word":"blank.","sentiment":"neutral","sentiment_score":-0.17585062980651855},{"word":"alright","start":82.939995,"end":83.259995,"confidence":0.9812012,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04493102431297302},{"word":"no","start":83.259995,"end":83.5,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11637263745069504},{"word":"worries","start":83.5,"end":83.82,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.1377057135105133},{"word":"cool","start":83.82,"end":84.32,"confidence":0.9995117,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.3155025839805603},{"word":"i'll","start":84.38,"end":84.54,"confidence":0.9855957,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.3252977132797241},{"word":"take","start":84.54,"end":84.78,"confidence":1.0,"punctuated_word":"take","sentiment":"positive","sentiment_score":0.3830896019935608},{"word":"care","start":84.78,"end":84.939995,"confidence":0.9873047,"punctuated_word":"care","sentiment":"positive","sentiment_score":0.36359286308288574},{"word":"of","start":84.939995,"end":85.02,"confidence":0.99902344,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.3820855915546417},{"word":"it","start":85.02,"end":85.259995,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.19716551899909973},{"word":"thank","start":85.259995,"end":85.42,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3921932876110077},{"word":"you","start":85.42,"end":85.92,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3146752119064331},{"word":"oh","start":86.939995,"end":87.18,"confidence":0.85424805,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.00803169421851635},{"word":"it","start":87.18,"end":87.34,"confidence":0.9819336,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04168057814240456},{"word":"says","start":87.34,"end":87.84,"confidence":0.9921875,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.033451832830905914},{"word":"it","start":89.899994,"end":90.06,"confidence":0.7939453,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12544414401054382},{"word":"says","start":90.06,"end":90.22,"confidence":0.96875,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.11446254700422288},{"word":"it's","start":90.22,"end":90.619995,"confidence":0.82543945,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1164124608039856},{"word":"it","start":90.619995,"end":90.78,"confidence":0.9370117,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12570516765117645},{"word":"says","start":90.78,"end":90.939995,"confidence":0.99121094,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.11960799247026443},{"word":"it's","start":90.939995,"end":91.18,"confidence":0.98339844,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.11073734611272812},{"word":"draft","start":91.18,"end":91.58,"confidence":0.99609375,"punctuated_word":"draft","sentiment":"neutral","sentiment_score":-0.13785643875598907},{"word":"or","start":91.58,"end":91.82,"confidence":0.98535156,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.14350424706935885},{"word":"void","start":91.82,"end":92.22,"confidence":0.9980469,"punctuated_word":"void","sentiment":"neutral","sentiment_score":-0.12360129505395888},{"word":"status","start":92.22,"end":92.72,"confidence":0.9951172,"punctuated_word":"status.","sentiment":"neutral","sentiment_score":-0.1378425657749176},{"word":"when","start":98.435,"end":98.674995,"confidence":0.56689453,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.11569209396839142},{"word":"i","start":98.674995,"end":98.755,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08766211569309235},{"word":"click","start":98.755,"end":98.994995,"confidence":0.9633789,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.05695004388689995},{"word":"on","start":98.994995,"end":99.155,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07159608602523804},{"word":"the","start":99.155,"end":99.23499,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0824405699968338},{"word":"link","start":99.23499,"end":99.73499,"confidence":0.9794922,"punctuated_word":"link,","sentiment":"neutral","sentiment_score":-0.07810990512371063},{"word":"it","start":100.674995,"end":100.91499,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10855400562286376},{"word":"says","start":100.91499,"end":101.155,"confidence":0.99902344,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.09015948325395584},{"word":"it's","start":101.155,"end":101.475,"confidence":0.98950195,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09910987317562105},{"word":"draft","start":101.475,"end":101.975,"confidence":0.9892578,"punctuated_word":"draft","sentiment":"neutral","sentiment_score":-0.11495999991893768},{"word":"or","start":102.115,"end":102.435,"confidence":0.9472656,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.099870465695858},{"word":"or","start":102.435,"end":102.674995,"confidence":0.9741211,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09087912738323212},{"word":"void","start":102.674995,"end":103.155,"confidence":0.9970703,"punctuated_word":"void","sentiment":"neutral","sentiment_score":-0.10562612116336824},{"word":"status","start":103.155,"end":103.634995,"confidence":0.9333496,"punctuated_word":"status.","sentiment":"neutral","sentiment_score":-0.11589448153972626},{"word":"please","start":103.634995,"end":103.954994,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.10270433872938156},{"word":"contact","start":103.954994,"end":104.435,"confidence":0.9980469,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.10893397033214568},{"word":"sales","start":104.435,"end":104.935,"confidence":0.9975586,"punctuated_word":"sales.","sentiment":"neutral","sentiment_score":-0.0926862508058548},{"word":"one","start":123.784996,"end":124.104996,"confidence":0.9370117,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.005089936777949333},{"word":"sec","start":124.104996,"end":124.604996,"confidence":0.9807129,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.014544480480253696},{"word":"yep","start":131.225,"end":131.625,"confidence":0.7890625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08168627321720123},{"word":"looks","start":131.625,"end":131.865,"confidence":0.8378906,"punctuated_word":"Looks","sentiment":"neutral","sentiment_score":0.27836501598358154},{"word":"good","start":131.865,"end":132.365,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2893144488334656},{"word":"looks","start":132.505,"end":132.825,"confidence":0.7265625,"punctuated_word":"Looks","sentiment":"neutral","sentiment_score":0.32700228691101074},{"word":"good","start":132.825,"end":133.325,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.32906270027160645},{"word":"okay","start":145.14894,"end":145.54893,"confidence":0.75927734,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0842580571770668},{"word":"i'll","start":145.54893,"end":145.86893,"confidence":0.96240234,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08615699410438538},{"word":"reply","start":145.86893,"end":146.10893,"confidence":0.98828125,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.10136561840772627},{"word":"to","start":146.10893,"end":146.34894,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09618596732616425},{"word":"you","start":146.34894,"end":146.84894,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.08804590255022049},{"word":"alright","start":149.62894,"end":150.02893,"confidence":0.92871094,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.18881826102733612},{"word":"thank","start":150.02893,"end":150.18893,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32353419065475464},{"word":"you","start":150.18893,"end":150.68893,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24013015627861023},{"word":"yep","start":151.22893,"end":151.72893,"confidence":0.9680176,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.13464359939098358},{"word":"see","start":151.78894,"end":151.94893,"confidence":0.9863281,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.13895539939403534},{"word":"you","start":151.94893,"end":152.44893,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2199912071228027},{"word":"bye","start":153.06894,"end":153.56894,"confidence":0.9814453,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2820543646812439}],"paragraphs":{"transcript":"\nHello, Ross? Hello? Is that is that Ross? Yep. Hey.\n\nIt's Clancy from Luminari. I'm calling to pay for that those batteries. Yes. Thank you. I didn't know if you needed to pay over the phone or if you got, like, a link you can send me.\n\nYeah. I saw that. I didn't see any I didn't see any payment details, though. Yeah. So I I I I how do I do that?\n\nOh, I didn't see it. Hold on a minute. I'll check the email. It's a little blank. Alright.\n\nNo worries. Cool. I'll take care of it. Thank you. Oh, it says it says it's it says it's draft or void status.\n\nWhen I click on the link, it says it's draft or or void status. Please contact sales. One sec. Yep. Looks good.\n\nLooks good. Okay. I'll reply to you. Alright. Thank you.\n\nYep. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Ross?","start":5.3599997,"end":6.18,"sentiment":"neutral","sentiment_score":0.010664341039955616},{"text":"Hello?","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.009086991660296915},{"text":"Is that is that Ross?","start":11.04,"end":12.66,"sentiment":"neutral","sentiment_score":0.011502491123974324},{"text":"Yep.","start":15.805,"end":16.045,"sentiment":"neutral","sentiment_score":0.030139949172735218},{"text":"Hey.","start":16.045,"end":16.205,"sentiment":"neutral","sentiment_score":0.020498376339673996}],"sentiment":"neutral","sentiment_score":0.013856645487248898,"num_words":10,"start":5.3599997,"end":16.205},{"sentences":[{"text":"It's Clancy from Luminari.","start":16.205,"end":17.725,"sentiment":"neutral","sentiment_score":-0.002479469985701144},{"text":"I'm calling to pay for that those batteries.","start":17.725,"end":20.465,"sentiment":"neutral","sentiment_score":-0.021275621140375733},{"text":"Yes.","start":24.925,"end":25.165,"sentiment":"neutral","sentiment_score":0.184252992272377},{"text":"Thank you.","start":25.165,"end":25.904999,"sentiment":"neutral","sentiment_score":0.32172802090644836},{"text":"I didn't know if you needed to pay over the phone or if you got, like, a link you can send me.","start":27.41,"end":31.59,"sentiment":"neutral","sentiment_score":-0.036689325320449745}],"sentiment":"neutral","sentiment_score":-0.004312945190011649,"num_words":37,"start":16.205,"end":31.59},{"sentences":[{"text":"Yeah.","start":37.97,"end":38.21,"sentiment":"neutral","sentiment_score":-0.03571145981550217},{"text":"I saw that.","start":38.21,"end":38.69,"sentiment":"neutral","sentiment_score":-0.06284050767620404},{"text":"I didn't see any I didn't see any payment details, though.","start":38.69,"end":42.075,"sentiment":"neutral","sentiment_score":-0.1369622458111156},{"text":"Yeah.","start":49.975,"end":50.475,"sentiment":"neutral","sentiment_score":-0.04768858850002289},{"text":"So I I I I how do I do that?","start":50.535,"end":52.875,"sentiment":"neutral","sentiment_score":-0.042255287244915965}],"sentiment":"neutral","sentiment_score":-0.0846561210659834,"num_words":26,"start":37.97,"end":52.875},{"sentences":[{"text":"Oh, I didn't see it.","start":60.03,"end":61.89,"sentiment":"neutral","sentiment_score":-0.07104548066854477},{"text":"Hold on a minute.","start":64.27,"end":65.07,"sentiment":"neutral","sentiment_score":-0.05636757705360651},{"text":"I'll check the email.","start":65.07,"end":66.05,"sentiment":"neutral","sentiment_score":-0.025370474439114332},{"text":"It's a little blank.","start":81.979996,"end":82.939995,"sentiment":"neutral","sentiment_score":-0.1548940185457468},{"text":"Alright.","start":82.939995,"end":83.259995,"sentiment":"neutral","sentiment_score":0.04493102431297302}],"sentiment":"neutral","sentiment_score":-0.06982359217686786,"num_words":18,"start":60.03,"end":83.259995},{"sentences":[{"text":"No worries.","start":83.259995,"end":83.82,"sentiment":"neutral","sentiment_score":0.12703917548060417},{"text":"Cool.","start":83.82,"end":84.32,"sentiment":"neutral","sentiment_score":0.3155025839805603},{"text":"I'll take care of it.","start":84.38,"end":85.259995,"sentiment":"neutral","sentiment_score":0.3302462577819824},{"text":"Thank you.","start":85.259995,"end":85.92,"sentiment":"positive","sentiment_score":0.3534342497587204},{"text":"Oh, it says it says it's it says it's draft or void status.","start":86.939995,"end":92.72,"sentiment":"neutral","sentiment_score":-0.10294910076145943}],"sentiment":"neutral","sentiment_score":0.06910184406391952,"num_words":23,"start":83.259995,"end":92.72},{"sentences":[{"text":"When I click on the link, it says it's draft or or void status.","start":98.435,"end":103.634995,"sentiment":"neutral","sentiment_score":-0.09410745517483779},{"text":"Please contact sales.","start":103.634995,"end":104.935,"sentiment":"neutral","sentiment_score":-0.10144151995579402},{"text":"One sec.","start":123.784996,"end":124.604996,"sentiment":"neutral","sentiment_score":0.009817208629101515},{"text":"Yep.","start":131.225,"end":131.625,"sentiment":"neutral","sentiment_score":0.08168627321720123},{"text":"Looks good.","start":131.625,"end":132.365,"sentiment":"neutral","sentiment_score":0.28383973240852356}],"sentiment":"neutral","sentiment_score":-0.043310398955575445,"num_words":22,"start":98.435,"end":132.365},{"sentences":[{"text":"Looks good.","start":132.505,"end":133.325,"sentiment":"neutral","sentiment_score":0.3280324935913086},{"text":"Okay.","start":145.14894,"end":145.54893,"sentiment":"neutral","sentiment_score":0.0842580571770668},{"text":"I'll reply to you.","start":145.54893,"end":146.84894,"sentiment":"neutral","sentiment_score":0.0929386205971241},{"text":"Alright.","start":149.62894,"end":150.02893,"sentiment":"neutral","sentiment_score":0.18881826102733612},{"text":"Thank you.","start":150.02893,"end":150.68893,"sentiment":"neutral","sentiment_score":0.28183217346668243}],"sentiment":"neutral","sentiment_score":0.18645601347088814,"num_words":10,"start":132.505,"end":150.68893},{"sentences":[{"text":"Yep.","start":151.22893,"end":151.72893,"sentiment":"neutral","sentiment_score":0.13464359939098358},{"text":"See you.","start":151.78894,"end":152.44893,"sentiment":"neutral","sentiment_score":0.17947330325841904},{"text":"Bye.","start":153.06894,"end":153.56894,"sentiment":"neutral","sentiment_score":0.2820543646812439}],"sentiment":"neutral","sentiment_score":0.1939111426472664,"num_words":4,"start":151.22893,"end":153.56894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello, Ross? Hello? Is that is that Ross?\n\nChannel 0: Hello? Ross speaking.\n\nChannel 1: Yep. Hey. It's Clancy from Luminari. I'm calling to pay for that those batteries.\n\nChannel 0: Okay. Hi. Hi, Quincy. How are you, ma'am?\n\nChannel 1: Yes. Thank you. I didn't\n\nChannel 0: Great.\n\nChannel 1: know if you needed to\n\nChannel 0: Yep.\n\nChannel 1: pay over the phone or if you got, like, a link you can send me.\n\nChannel 0: I have sent you the link, invoice.\n\nChannel 1: Yeah. I saw\n\nChannel 0: Didn't\n\nChannel 1: that. I didn't\n\nChannel 0: you find\n\nChannel 1: see\n\nChannel 0: it?\n\nChannel 1: any I didn't see any payment details, though.\n\nChannel 0: Oh, so there's no link mentioned payment link?\n\nChannel 1: Yeah. So I I I I how do I do that?\n\nChannel 0: There's a payment link available, Quincy, if you see.\n\nChannel 1: Oh, I didn't see it. Hold on a minute. I'll check the email.\n\nChannel 0: Yep. Yep. Sure. If you open the invoice, there's a details and payment link as well.\n\nChannel 1: It's a little blank. Alright. No worries. Cool. I'll take care of it.\n\nThank you.\n\nChannel 0: Yep.\n\nChannel 1: Oh,\n\nChannel 0: And\n\nChannel 1: it\n\nChannel 0: can\n\nChannel 1: says\n\nChannel 0: you see one more thing? Is this uh-huh.\n\nChannel 1: it says it's it says it's draft or void status.\n\nChannel 0: Sorry. Come again?\n\nChannel 1: When I click on the link, it says it's draft or or void status. Please contact sales.\n\nChannel 0: Uh-huh. Okay. One sec. One sec. One sec.\n\nReload it. Refresh it.\n\nChannel 1: One sec. Yep. Looks good. Looks good.\n\nChannel 0: Yep. And, since we if just reply to my email, along with the remittance and provide me the delivery address and best contact number.\n\nChannel 1: Okay. I'll reply to you.\n\nChannel 0: Yep.\n\nChannel 1: Alright. Thank\n\nChannel 0: Alright.\n\nChannel 1: you. Yep. See\n\nChannel 0: Yep.\n\nChannel 1: you.\n\nChannel 0: Thanks. Cheers now.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.009295586496591568}],"sentiment":"neutral","sentiment_score":0.009295586496591568,"channel":0,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Hello, Ross?","start":5.3599997,"end":6.18,"sentiment":"neutral","sentiment_score":0.010664341039955616},{"text":"Hello?","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.009086991660296915},{"text":"Is that is that Ross?","start":11.04,"end":12.66,"sentiment":"neutral","sentiment_score":0.011502491123974324}],"sentiment":"neutral","sentiment_score":0.01099101617000997,"channel":1,"num_words":8,"start":5.3599997,"end":12.66},{"sentences":[{"text":"Hello?","start":13.84,"end":14.16,"sentiment":"neutral","sentiment_score":0.006486454512923956},{"text":"Ross speaking.","start":14.16,"end":14.98,"sentiment":"neutral","sentiment_score":0.005717294290661812}],"sentiment":"neutral","sentiment_score":0.00597368103141586,"channel":0,"num_words":3,"start":13.84,"end":14.98},{"sentences":[{"text":"Yep.","start":15.805,"end":16.045,"sentiment":"neutral","sentiment_score":0.030139949172735218},{"text":"Hey.","start":16.045,"end":16.205,"sentiment":"neutral","sentiment_score":0.020498376339673996},{"text":"It's Clancy from Luminari.","start":16.205,"end":17.725,"sentiment":"neutral","sentiment_score":-0.002479469985701144},{"text":"I'm calling to pay for that those batteries.","start":17.725,"end":20.465,"sentiment":"neutral","sentiment_score":-0.021275621140375733}],"sentiment":"neutral","sentiment_score":-0.00924889453952866,"channel":1,"num_words":14,"start":15.805,"end":20.465},{"sentences":[{"text":"Okay.","start":22.404999,"end":22.805,"sentiment":"neutral","sentiment_score":0.03669814020395279},{"text":"Hi.","start":22.805,"end":22.965,"sentiment":"neutral","sentiment_score":0.07095106691122055},{"text":"Hi, Quincy.","start":22.965,"end":23.685,"sentiment":"neutral","sentiment_score":0.13591311126947403},{"text":"How are you, ma'am?","start":23.685,"end":24.585,"sentiment":"neutral","sentiment_score":0.23360534012317657}],"sentiment":"neutral","sentiment_score":0.16423709876835346,"channel":0,"num_words":8,"start":22.404999,"end":24.585},{"sentences":[{"text":"Yes.","start":24.925,"end":25.165,"sentiment":"neutral","sentiment_score":0.184252992272377},{"text":"Thank you.","start":25.165,"end":25.904999,"sentiment":"neutral","sentiment_score":0.32172802090644836},{"text":"I didn't","start":27.41,"end":27.73,"sentiment":"neutral","sentiment_score":-0.06477848812937737}],"sentiment":"neutral","sentiment_score":0.1396304115653038,"channel":1,"num_words":5,"start":24.925,"end":27.73},{"sentences":[{"text":"Great.","start":27.525,"end":28.025,"sentiment":"neutral","sentiment_score":-0.03908886760473251}],"sentiment":"neutral","sentiment_score":-0.03908886760473251,"channel":0,"num_words":1,"start":27.525,"end":28.025},{"sentences":[{"text":"know if you needed to","start":27.73,"end":28.77,"sentiment":"neutral","sentiment_score":-0.05125585161149502}],"sentiment":"neutral","sentiment_score":-0.05125585161149502,"channel":1,"num_words":5,"start":27.73,"end":28.77},{"sentences":[{"text":"Yep.","start":28.76,"end":29.26,"sentiment":"neutral","sentiment_score":-0.035700924694538116}],"sentiment":"neutral","sentiment_score":-0.035700924694538116,"channel":0,"num_words":1,"start":28.76,"end":29.26},{"sentences":[{"text":"pay over the phone or if you got, like, a link you can send me.","start":28.77,"end":31.59,"sentiment":"neutral","sentiment_score":-0.028088594848910967}],"sentiment":"neutral","sentiment_score":-0.028088594848910967,"channel":1,"num_words":15,"start":28.77,"end":31.59},{"sentences":[{"text":"I have sent you the link, invoice.","start":33.16,"end":35.98,"sentiment":"neutral","sentiment_score":-0.014668246864208154}],"sentiment":"neutral","sentiment_score":-0.014668246864208154,"channel":0,"num_words":7,"start":33.16,"end":35.98},{"sentences":[{"text":"Yeah.","start":37.97,"end":38.21,"sentiment":"neutral","sentiment_score":-0.03571145981550217},{"text":"I saw","start":38.21,"end":38.53,"sentiment":"neutral","sentiment_score":-0.04211857356131077}],"sentiment":"neutral","sentiment_score":-0.039982868979374565,"channel":1,"num_words":3,"start":37.97,"end":38.53},{"sentences":[{"text":"Didn't","start":38.52,"end":38.84,"sentiment":"neutral","sentiment_score":-0.07148571312427521}],"sentiment":"neutral","sentiment_score":-0.07148571312427521,"channel":0,"num_words":1,"start":38.52,"end":38.84},{"sentences":[{"text":"that.","start":38.53,"end":38.69,"sentiment":"neutral","sentiment_score":-0.1042843759059906},{"text":"I didn't","start":38.69,"end":39.01,"sentiment":"neutral","sentiment_score":-0.1236274428665638}],"sentiment":"neutral","sentiment_score":-0.11717975387970607,"channel":1,"num_words":3,"start":38.53,"end":39.01},{"sentences":[{"text":"you find","start":38.84,"end":39.24,"sentiment":"neutral","sentiment_score":-0.10297419503331184}],"sentiment":"neutral","sentiment_score":-0.10297419503331184,"channel":0,"num_words":2,"start":38.84,"end":39.24},{"sentences":[{"text":"see","start":39.01,"end":39.25,"sentiment":"neutral","sentiment_score":-0.09101875871419908}],"sentiment":"neutral","sentiment_score":-0.09101875871419908,"channel":1,"num_words":1,"start":39.01,"end":39.25},{"sentences":[{"text":"it?","start":39.24,"end":39.74,"sentiment":"neutral","sentiment_score":-0.09851354360580444}],"sentiment":"neutral","sentiment_score":-0.09851354360580444,"channel":0,"num_words":1,"start":39.24,"end":39.74},{"sentences":[{"text":"any I didn't see any payment details, though.","start":39.25,"end":42.075,"sentiment":"neutral","sentiment_score":-0.14603888243436813}],"sentiment":"neutral","sentiment_score":-0.14603888243436813,"channel":1,"num_words":8,"start":39.25,"end":42.075},{"sentences":[{"text":"Oh, so there's no link mentioned payment link?","start":44.605,"end":47.504997,"sentiment":"neutral","sentiment_score":-0.07424242235720158}],"sentiment":"neutral","sentiment_score":-0.07424242235720158,"channel":0,"num_words":8,"start":44.605,"end":47.504997},{"sentences":[{"text":"Yeah.","start":49.975,"end":50.475,"sentiment":"neutral","sentiment_score":-0.04768858850002289},{"text":"So I I I I how do I do that?","start":50.535,"end":52.875,"sentiment":"neutral","sentiment_score":-0.042255287244915965}],"sentiment":"neutral","sentiment_score":-0.042749223722652954,"channel":1,"num_words":11,"start":49.975,"end":52.875},{"sentences":[{"text":"There's a payment link available, Quincy, if you see.","start":56.46,"end":60.48,"sentiment":"neutral","sentiment_score":-0.014868171678649055}],"sentiment":"neutral","sentiment_score":-0.014868171678649055,"channel":0,"num_words":9,"start":56.46,"end":60.48},{"sentences":[{"text":"Oh, I didn't see it.","start":60.03,"end":61.89,"sentiment":"neutral","sentiment_score":-0.07104548066854477},{"text":"Hold on a minute.","start":64.27,"end":65.07,"sentiment":"neutral","sentiment_score":-0.05636757705360651},{"text":"I'll check the email.","start":65.07,"end":66.05,"sentiment":"neutral","sentiment_score":-0.025370474439114332}],"sentiment":"neutral","sentiment_score":-0.05247535456258517,"channel":1,"num_words":13,"start":60.03,"end":66.05},{"sentences":[{"text":"Yep.","start":66.54,"end":67.04,"sentiment":"neutral","sentiment_score":0.014599040150642397},{"text":"Yep.","start":67.34,"end":67.74,"sentiment":"neutral","sentiment_score":0.0316542312502861},{"text":"Sure.","start":67.74,"end":68.24,"sentiment":"neutral","sentiment_score":0.04900381714105606},{"text":"If you open the invoice, there's a details and payment link as well.","start":69.645004,"end":74.465004,"sentiment":"neutral","sentiment_score":-0.005347169026768265}],"sentiment":"neutral","sentiment_score":0.0016089931996248197,"channel":0,"num_words":16,"start":66.54,"end":74.465004},{"sentences":[{"text":"It's a little blank.","start":81.979996,"end":82.939995,"sentiment":"neutral","sentiment_score":-0.1548940185457468},{"text":"Alright.","start":82.939995,"end":83.259995,"sentiment":"neutral","sentiment_score":0.04493102431297302},{"text":"No worries.","start":83.259995,"end":83.82,"sentiment":"neutral","sentiment_score":0.12703917548060417},{"text":"Cool.","start":83.82,"end":84.32,"sentiment":"neutral","sentiment_score":0.3155025839805603},{"text":"I'll take care of it.","start":84.38,"end":85.259995,"sentiment":"neutral","sentiment_score":0.3302462577819824}],"sentiment":"neutral","sentiment_score":0.1266282441524359,"channel":1,"num_words":13,"start":81.979996,"end":85.259995},{"sentences":[{"text":"Thank you.","start":85.259995,"end":85.92,"sentiment":"positive","sentiment_score":0.3534342497587204}],"sentiment":"positive","sentiment_score":0.3534342497587204,"channel":1,"num_words":2,"start":85.259995,"end":85.92},{"sentences":[{"text":"Yep.","start":85.85,"end":86.35,"sentiment":"neutral","sentiment_score":0.04883923381567001}],"sentiment":"neutral","sentiment_score":0.04883923381567001,"channel":0,"num_words":1,"start":85.85,"end":86.35},{"sentences":[{"text":"Oh,","start":86.939995,"end":87.18,"sentiment":"neutral","sentiment_score":-0.00803169421851635}],"sentiment":"neutral","sentiment_score":-0.00803169421851635,"channel":1,"num_words":1,"start":86.939995,"end":87.18},{"sentences":[{"text":"And","start":87.13,"end":87.29,"sentiment":"neutral","sentiment_score":-0.02313335612416267}],"sentiment":"neutral","sentiment_score":-0.02313335612416267,"channel":0,"num_words":1,"start":87.13,"end":87.29},{"sentences":[{"text":"it","start":87.18,"end":87.34,"sentiment":"neutral","sentiment_score":-0.04168057814240456}],"sentiment":"neutral","sentiment_score":-0.04168057814240456,"channel":1,"num_words":1,"start":87.18,"end":87.34},{"sentences":[{"text":"can","start":87.29,"end":87.45,"sentiment":"neutral","sentiment_score":-0.044951651245355606}],"sentiment":"neutral","sentiment_score":-0.044951651245355606,"channel":0,"num_words":1,"start":87.29,"end":87.45},{"sentences":[{"text":"says","start":87.34,"end":87.84,"sentiment":"neutral","sentiment_score":-0.033451832830905914}],"sentiment":"neutral","sentiment_score":-0.033451832830905914,"channel":1,"num_words":1,"start":87.34,"end":87.84},{"sentences":[{"text":"you see one more thing?","start":87.45,"end":88.33,"sentiment":"neutral","sentiment_score":-0.037508444488048555},{"text":"Is this uh-huh.","start":88.33,"end":90.27,"sentiment":"neutral","sentiment_score":-0.08076426386833191}],"sentiment":"neutral","sentiment_score":-0.05372937675565481,"channel":0,"num_words":8,"start":87.45,"end":90.27},{"sentences":[{"text":"it says it's it says it's draft or void status.","start":89.899994,"end":92.72,"sentiment":"neutral","sentiment_score":-0.12551742047071457}],"sentiment":"neutral","sentiment_score":-0.12551742047071457,"channel":1,"num_words":10,"start":89.899994,"end":92.72},{"sentences":[{"text":"Sorry.","start":96.385,"end":96.705,"sentiment":"neutral","sentiment_score":-0.12589843571186066},{"text":"Come again?","start":96.705,"end":97.445,"sentiment":"neutral","sentiment_score":-0.10575713217258453}],"sentiment":"neutral","sentiment_score":-0.1124709000190099,"channel":0,"num_words":3,"start":96.385,"end":97.445},{"sentences":[{"text":"When I click on the link, it says it's draft or or void status.","start":98.435,"end":103.634995,"sentiment":"neutral","sentiment_score":-0.09410745517483779},{"text":"Please contact sales.","start":103.634995,"end":104.935,"sentiment":"neutral","sentiment_score":-0.10144151995579402}],"sentiment":"neutral","sentiment_score":-0.0954017019008889,"channel":1,"num_words":17,"start":98.435,"end":104.935},{"sentences":[{"text":"Uh-huh.","start":106.384995,"end":106.865,"sentiment":"neutral","sentiment_score":-0.03380183130502701},{"text":"Okay.","start":106.865,"end":107.265,"sentiment":"neutral","sentiment_score":-0.012174964882433414},{"text":"One sec.","start":107.265,"end":107.905,"sentiment":"neutral","sentiment_score":-0.01255542179569602},{"text":"One sec.","start":107.905,"end":108.625,"sentiment":"neutral","sentiment_score":-0.009070680942386389},{"text":"One sec.","start":108.625,"end":109.284996,"sentiment":"neutral","sentiment_score":-0.008108362555503845}],"sentiment":"neutral","sentiment_score":-0.013180715846829116,"channel":0,"num_words":8,"start":106.384995,"end":109.284996},{"sentences":[{"text":"Reload it.","start":121.67,"end":122.31,"sentiment":"neutral","sentiment_score":-0.0039850324392318726},{"text":"Refresh it.","start":122.31,"end":123.195,"sentiment":"neutral","sentiment_score":0.0054625547491013995}],"sentiment":"neutral","sentiment_score":0.0007387611549347635,"channel":0,"num_words":4,"start":121.67,"end":123.195},{"sentences":[{"text":"One sec.","start":123.784996,"end":124.604996,"sentiment":"neutral","sentiment_score":0.009817208629101515},{"text":"Yep.","start":131.225,"end":131.625,"sentiment":"neutral","sentiment_score":0.08168627321720123},{"text":"Looks good.","start":131.625,"end":132.365,"sentiment":"neutral","sentiment_score":0.28383973240852356},{"text":"Looks good.","start":132.505,"end":133.325,"sentiment":"neutral","sentiment_score":0.3280324935913086}],"sentiment":"neutral","sentiment_score":0.18929502035358123,"channel":1,"num_words":7,"start":123.784996,"end":133.325},{"sentences":[{"text":"Yep.","start":133.83499,"end":134.33499,"sentiment":"neutral","sentiment_score":0.15991467237472534},{"text":"And, since we if just reply to my email, along with the remittance and provide me the delivery address and best contact number.","start":134.715,"end":144.06,"sentiment":"neutral","sentiment_score":0.09301671628718791}],"sentiment":"neutral","sentiment_score":0.09580413112416863,"channel":0,"num_words":24,"start":133.83499,"end":144.06},{"sentences":[{"text":"Okay.","start":145.14894,"end":145.54893,"sentiment":"neutral","sentiment_score":0.0842580571770668},{"text":"I'll reply to you.","start":145.54893,"end":146.84894,"sentiment":"neutral","sentiment_score":0.0929386205971241}],"sentiment":"neutral","sentiment_score":0.09120250791311264,"channel":1,"num_words":5,"start":145.14894,"end":146.84894},{"sentences":[{"text":"Yep.","start":148.12001,"end":148.62001,"sentiment":"neutral","sentiment_score":0.09965263307094574}],"sentiment":"neutral","sentiment_score":0.09965263307094574,"channel":0,"num_words":1,"start":148.12001,"end":148.62001},{"sentences":[{"text":"Alright.","start":149.62894,"end":150.02893,"sentiment":"neutral","sentiment_score":0.18881826102733612},{"text":"Thank","start":150.02893,"end":150.18893,"sentiment":"neutral","sentiment_score":0.32353419065475464}],"sentiment":"neutral","sentiment_score":0.2561762258410454,"channel":1,"num_words":2,"start":149.62894,"end":150.18893},{"sentences":[{"text":"Alright.","start":150.04001,"end":150.54001,"sentiment":"neutral","sentiment_score":0.27274996042251587}],"sentiment":"neutral","sentiment_score":0.27274996042251587,"channel":0,"num_words":1,"start":150.04001,"end":150.54001},{"sentences":[{"text":"you.","start":150.18893,"end":150.68893,"sentiment":"neutral","sentiment_score":0.24013015627861023},{"text":"Yep.","start":151.22893,"end":151.72893,"sentiment":"neutral","sentiment_score":0.13464359939098358},{"text":"See","start":151.78894,"end":151.94893,"sentiment":"neutral","sentiment_score":0.13895539939403534}],"sentiment":"neutral","sentiment_score":0.17124305168787637,"channel":1,"num_words":3,"start":150.18893,"end":151.94893},{"sentences":[{"text":"Yep.","start":151.8,"end":152.12001,"sentiment":"neutral","sentiment_score":0.1530492901802063}],"sentiment":"neutral","sentiment_score":0.1530492901802063,"channel":0,"num_words":1,"start":151.8,"end":152.12001},{"sentences":[{"text":"you.","start":151.94893,"end":152.44893,"sentiment":"neutral","sentiment_score":0.2199912071228027}],"sentiment":"neutral","sentiment_score":0.2199912071228027,"channel":1,"num_words":1,"start":151.94893,"end":152.44893},{"sentences":[{"text":"Thanks.","start":152.12001,"end":152.6,"sentiment":"positive","sentiment_score":0.4071527123451233},{"text":"Cheers now.","start":152.6,"end":153.33894,"sentiment":"positive","sentiment_score":0.43593719601631165}],"sentiment":"positive","sentiment_score":0.4263423681259155,"channel":0,"num_words":3,"start":152.12001,"end":153.33894},{"sentences":[{"text":"Bye.","start":153.06894,"end":153.56894,"sentiment":"neutral","sentiment_score":0.2820543646812439}],"sentiment":"neutral","sentiment_score":0.2820543646812439,"channel":1,"num_words":1,"start":153.06894,"end":153.56894},{"sentences":[{"text":"Bye.","start":153.89894,"end":154.39894,"sentiment":"neutral","sentiment_score":0.13239498436450958}],"sentiment":"neutral","sentiment_score":0.13239498436450958,"channel":0,"num_words":1,"start":153.89894,"end":154.39894}]},"summary":{"result":"success","short":"A customer named Clancy from Luminari calls to pay for batteries and is directed to a payment link by an agent named Ross. Clancy struggles to find the payment link and eventually discovers it is a draft or void status. Ross assists Clancy in finding the payment link and confirms that she will reply to her email with the necessary information."},"intents":{"segments":[{"text":"It's Clancy from Luminari. I'm calling to pay for that those batteries. Okay. Hi.","start_word":14,"end_word":27,"intents":[{"intent":"Pay batteries","confidence_score":0.2479879}]},{"text":"There's a payment link available, Quincy, if you see.","start_word":106,"end_word":114,"intents":[{"intent":"Provide payment link","confidence_score":0.080066204}]},{"text":"Refresh it. One sec. Yep.","start_word":213,"end_word":217,"intents":[{"intent":"Refresh email","confidence_score":0.09696812},{"intent":"Refresh email","confidence_score":0.117880896}]},{"text":"And, since we if just reply to my email, along with the remittance and provide me the delivery address and best contact number. Okay.","start_word":223,"end_word":246,"intents":[{"intent":"Get delivery address","confidence_score":0.0073992615},{"intent":"Respond to email","confidence_score":0.12589534}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Ross? Hello? Is that is that Ross? Hello? Ross speaking. Yep. Hey. It's Clancy from Luminari. I'm calling to pay for that those batteries. Okay. Hi. Hi, Quincy. How are you, ma'am? Yes. Thank you. I didn't Great. know if you needed to Yep. pay over the phone or if you got, like, a link you can send me. I have sent you the link, invoice. Yeah. I saw Didn't that. I didn't you find see it? any I didn't see any payment details, though. Oh, so there's no link mentioned payment link? Yeah. So I I I I how do I do that? There's a payment link available, Quincy, if you see. Oh, I didn't see it. Hold on a minute. I'll check the email. Yep. Yep. Sure. If you open the invoice, there's a details and payment link as well. It's a little blank. Alright. No worries. Cool. I'll take care of it.","start_word":0,"end_word":156,"sentiment":"neutral","sentiment_score":-0.003408855060115457},{"text":"Thank you.","start_word":157,"end_word":158,"sentiment":"positive","sentiment_score":0.340514600276947},{"text":"Yep. Oh, And it can says you see one more thing? Is this uh-huh. it says it's it says it's draft or void status. Sorry. Come again? When I click on the link, it says it's draft or or void status. Please contact sales. Uh-huh. Okay. One sec. One sec. One sec. Reload it. Refresh it. One sec. Yep. Looks good. Looks good. Yep. And, since we if just reply to my email, along with the remittance and provide me the delivery address and best contact number. Okay. I'll reply to you. Yep. Alright. Thank Alright. you. Yep. See Yep. you.","start_word":159,"end_word":259,"sentiment":"neutral","sentiment_score":0.028482586145401},{"text":"Thanks. Cheers now.","start_word":260,"end_word":262,"sentiment":"positive","sentiment_score":0.4263423681259155},{"text":"Bye. Bye.","start_word":263,"end_word":264,"sentiment":"neutral","sentiment_score":0.2289876639842987}],"average":{"sentiment":"neutral","sentiment_score":0.02017983484052425}}}}