{"metadata":{"transaction_key":"deprecated","request_id":"c2aaa2df-4e84-4cc6-84f0-aaf82fff6afa","sha256":"0a7fad07916f8e3ff532a19e29d6295f001c16d2053a72a2fa195efe2ab05565","created":"2026-03-26T05:19:21.758Z","duration":210.31194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":547,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":640,"output_tokens":642},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":640,"output_tokens":93}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Airtel tech support. I'm not sure why. Here we go. May I have the first first name? Sorry? J j I n y e e. Okay. One second. Okay. Let's have a look. Today is the twenty sixth. Yesterday was the twenty fifth. The twenty fifth, we had download the link. Upload 4.1 gigs. So you're saying this happens at what what time does it happen? Okay. I I understand the TikTok at the moment because there was a restriction a few weeks ago regarding 16 year olds. This this this was presented by the Australian government. There there is an issue with TikTok. We're trying to get that resolved. We should have that resolved so probably early sometime next week. But as for the speed dropping, I'm not sure why that's happening. Alright. Are you gonna be using the Internet tonight at 11:00? I'm gonna give you a phone number. Can you have you got a pen and paper? Okay. This is the 247 service. So I I want you to text assistance to this number around about 11:00. 0403763744. And now it's not a it's not an open channel where you can talk. It's mainly done through text. So 11:00, just send a text message assistance. My Internet is slow or something like that. Alright? And one of our engineering guys will reply to you as soon as they see the text. And then we'll we'll run some tests, and we'll get you to run some tests at your end and see if we can fix up the issue for the speed. But regarding TikTok, at this stage, because of the restriction, I'm not too sure when that's gonna be available for I was heard. Sometimes mid sometime mid next week, We should have that resolved. Okay? Okay. Thank you. Bye. Bye.","confidence":0.99501365,"words":[{"word":"good","start":0.88,"end":1.04,"confidence":0.9968182,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2969873249530792},{"word":"afternoon","start":1.04,"end":1.52,"confidence":0.98832136,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.22837582230567932},{"word":"airtel","start":1.52,"end":1.92,"confidence":0.7900665,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.08886149525642395},{"word":"tech","start":1.92,"end":2.1599998,"confidence":0.85649025,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.08233451843261719},{"word":"support","start":2.1599998,"end":2.6599998,"confidence":0.9988321,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.04894494265317917},{"word":"i'm","start":15.385,"end":15.545,"confidence":0.82937586,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3654599189758301},{"word":"not","start":15.545,"end":15.865,"confidence":0.9985185,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.31818538904190063},{"word":"sure","start":15.865,"end":16.345,"confidence":0.9996239,"punctuated_word":"sure","sentiment":"negative","sentiment_score":-0.34644636511802673},{"word":"why","start":16.345,"end":16.825,"confidence":0.8871267,"punctuated_word":"why.","sentiment":"neutral","sentiment_score":-0.3149977922439575},{"word":"here","start":16.825,"end":17.145,"confidence":0.2826236,"punctuated_word":"Here","sentiment":"neutral","sentiment_score":-0.06533864140510559},{"word":"we","start":17.145,"end":17.305,"confidence":0.9925604,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03988602012395859},{"word":"go","start":17.305,"end":17.805,"confidence":0.9900551,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":-0.03640461713075638},{"word":"may","start":18.025,"end":18.345,"confidence":0.9919335,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-3.242865204811096e-6},{"word":"i","start":18.345,"end":18.425,"confidence":0.99938273,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004750054329633713},{"word":"have","start":18.425,"end":18.664999,"confidence":0.99446964,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.005678308662027121},{"word":"the","start":18.664999,"end":18.825,"confidence":0.9927047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007792993448674679},{"word":"first","start":18.825,"end":19.305,"confidence":0.9979506,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.009278494864702225},{"word":"first","start":19.305,"end":19.625,"confidence":0.99486697,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.003342661075294018},{"word":"name","start":19.625,"end":20.125,"confidence":0.99703217,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.0033819987438619137},{"word":"sorry","start":23.545,"end":24.045,"confidence":0.80088294,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.01671707071363926},{"word":"j","start":26.825,"end":27.064999,"confidence":0.88333625,"punctuated_word":"J","sentiment":"neutral","sentiment_score":-0.008128693327307701},{"word":"j","start":27.064999,"end":27.384998,"confidence":0.9831845,"punctuated_word":"j","sentiment":"neutral","sentiment_score":-0.010025030933320522},{"word":"i","start":27.384998,"end":27.705,"confidence":0.99793625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00972113572061062},{"word":"n","start":27.705,"end":28.205,"confidence":0.9988431,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.007765753660351038},{"word":"y","start":31.13,"end":31.369999,"confidence":0.9951934,"punctuated_word":"y","sentiment":"neutral","sentiment_score":-0.013358856551349165},{"word":"e","start":31.369999,"end":31.689999,"confidence":0.99460757,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.015474366955459118},{"word":"e","start":31.689999,"end":32.01,"confidence":0.9919976,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.014227323234081268},{"word":"okay","start":32.01,"end":32.51,"confidence":0.96788,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0026263874024152756},{"word":"one","start":33.29,"end":33.61,"confidence":0.74114186,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.0009592622518539428},{"word":"second","start":33.61,"end":34.11,"confidence":0.99911475,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.001000335905700922},{"word":"okay","start":51.214996,"end":51.695,"confidence":0.85606647,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01585080474615097},{"word":"let's","start":51.695,"end":52.015,"confidence":0.99595535,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.02115113101899624},{"word":"have","start":52.015,"end":52.175,"confidence":0.99869764,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02666480652987957},{"word":"a","start":52.175,"end":52.254997,"confidence":0.99952066,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028857123106718063},{"word":"look","start":52.254997,"end":52.754997,"confidence":0.99462223,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.013652889057993889},{"word":"today","start":53.214996,"end":53.614998,"confidence":0.8588342,"punctuated_word":"Today","sentiment":"neutral","sentiment_score":0.006818221881985664},{"word":"is","start":53.614998,"end":53.855,"confidence":0.99760145,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009702136740088465},{"word":"the","start":53.855,"end":54.094997,"confidence":0.99954295,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008535362780094147},{"word":"twenty","start":54.094997,"end":54.414997,"confidence":0.99969935,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.013794686645269394},{"word":"sixth","start":54.414997,"end":54.735,"confidence":0.96986574,"punctuated_word":"sixth.","sentiment":"neutral","sentiment_score":0.0063271289691329},{"word":"yesterday","start":54.735,"end":55.235,"confidence":0.9956697,"punctuated_word":"Yesterday","sentiment":"neutral","sentiment_score":-0.005856849253177643},{"word":"was","start":55.295,"end":55.534996,"confidence":0.9946812,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.004746751859784126},{"word":"the","start":55.534996,"end":55.695,"confidence":0.95419425,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007807374000549316},{"word":"twenty","start":55.695,"end":56.195,"confidence":0.9995962,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.0024600662291049957},{"word":"fifth","start":56.254997,"end":56.754997,"confidence":0.9833368,"punctuated_word":"fifth.","sentiment":"neutral","sentiment_score":-0.002003592438995838},{"word":"the","start":57.99,"end":58.23,"confidence":0.98869866,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.014291582629084589},{"word":"twenty","start":58.23,"end":58.71,"confidence":0.99968123,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.004450889304280281},{"word":"fifth","start":58.71,"end":59.190002,"confidence":0.7784165,"punctuated_word":"fifth,","sentiment":"neutral","sentiment_score":-0.013221644796431065},{"word":"we","start":59.190002,"end":59.690002,"confidence":0.99904627,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.011913344264030457},{"word":"had","start":61.59,"end":62.07,"confidence":0.99196917,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.0089774951338768},{"word":"download","start":62.07,"end":62.57,"confidence":0.50489014,"punctuated_word":"download","sentiment":"neutral","sentiment_score":0.003160761669278145},{"word":"the","start":62.71,"end":62.870003,"confidence":0.16728385,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00506596639752388},{"word":"link","start":62.870003,"end":63.370003,"confidence":0.34412038,"punctuated_word":"link.","sentiment":"neutral","sentiment_score":0.003880330827087164},{"word":"upload","start":63.83,"end":64.33,"confidence":0.951014,"punctuated_word":"Upload","sentiment":"neutral","sentiment_score":0.0009283032268285752},{"word":"4.1","start":64.55,"end":65.270004,"confidence":0.9801095,"punctuated_word":"4.1","sentiment":"neutral","sentiment_score":-0.004696317948400974},{"word":"gigs","start":65.270004,"end":65.770004,"confidence":0.9797332,"punctuated_word":"gigs.","sentiment":"neutral","sentiment_score":-0.006778342183679342},{"word":"so","start":71.765,"end":72.085,"confidence":0.6266757,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02488691359758377},{"word":"you're","start":72.085,"end":72.245,"confidence":0.9845079,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.03303035348653793},{"word":"saying","start":72.245,"end":72.485,"confidence":0.9985018,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.043002717196941376},{"word":"this","start":72.485,"end":72.725,"confidence":0.996349,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06041772663593292},{"word":"happens","start":72.725,"end":73.045,"confidence":0.91866004,"punctuated_word":"happens","sentiment":"neutral","sentiment_score":-0.04205028712749481},{"word":"at","start":73.045,"end":73.205,"confidence":0.67057973,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.038852110505104065},{"word":"what","start":73.205,"end":73.525,"confidence":0.8715924,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04113554209470749},{"word":"what","start":73.525,"end":73.765,"confidence":0.9131254,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04072058945894241},{"word":"time","start":73.765,"end":74.005005,"confidence":0.9874834,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.02768256515264511},{"word":"does","start":74.005005,"end":74.165,"confidence":0.998417,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.05534206703305245},{"word":"it","start":74.165,"end":74.245,"confidence":0.97707987,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05704707279801369},{"word":"happen","start":74.245,"end":74.745,"confidence":0.9961127,"punctuated_word":"happen?","sentiment":"neutral","sentiment_score":-0.03975028544664383},{"word":"okay","start":88.78,"end":89.28,"confidence":0.7985883,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.16018852591514587},{"word":"i","start":89.34,"end":89.659996,"confidence":0.9852527,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15388698875904083},{"word":"i","start":89.659996,"end":89.74,"confidence":0.69974357,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14802509546279907},{"word":"understand","start":89.74,"end":90.14,"confidence":0.99603844,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.1595134735107422},{"word":"the","start":90.14,"end":90.38,"confidence":0.35829505,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23975954949855804},{"word":"tiktok","start":90.38,"end":90.88,"confidence":0.96907353,"punctuated_word":"TikTok","sentiment":"neutral","sentiment_score":-0.2366257607936859},{"word":"at","start":91.579994,"end":91.74,"confidence":0.6795781,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.19525498151779175},{"word":"the","start":91.74,"end":91.979996,"confidence":0.9995035,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1868998259305954},{"word":"moment","start":91.979996,"end":92.38,"confidence":0.99992204,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.18810494244098663},{"word":"because","start":92.38,"end":92.7,"confidence":0.6439452,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.16565720736980438},{"word":"there","start":92.7,"end":92.86,"confidence":0.9572657,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.22984525561332703},{"word":"was","start":92.86,"end":93.02,"confidence":0.99990034,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.255683571100235},{"word":"a","start":93.02,"end":93.18,"confidence":0.9962173,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2317127585411072},{"word":"restriction","start":93.18,"end":93.68,"confidence":0.99969137,"punctuated_word":"restriction","sentiment":"neutral","sentiment_score":-0.24837766587734225},{"word":"a","start":93.979996,"end":94.299995,"confidence":0.95840627,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2237676978111267},{"word":"few","start":94.299995,"end":94.53999,"confidence":0.9995214,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.20635241270065308},{"word":"weeks","start":94.53999,"end":94.86,"confidence":0.99983275,"punctuated_word":"weeks","sentiment":"neutral","sentiment_score":-0.1763814240694046},{"word":"ago","start":94.86,"end":95.17999,"confidence":0.9981142,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":-0.17993438243865967},{"word":"regarding","start":95.17999,"end":95.659996,"confidence":0.9981964,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.2248411774635315},{"word":"16","start":95.659996,"end":96.06,"confidence":0.9969764,"punctuated_word":"16","sentiment":"neutral","sentiment_score":-0.2162417024374008},{"word":"year","start":96.06,"end":96.299995,"confidence":0.9984158,"punctuated_word":"year","sentiment":"neutral","sentiment_score":-0.24110107123851776},{"word":"olds","start":96.299995,"end":96.799995,"confidence":0.92274886,"punctuated_word":"olds.","sentiment":"neutral","sentiment_score":-0.21521133184432983},{"word":"this","start":97.579994,"end":97.899994,"confidence":0.6892512,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.07068322598934174},{"word":"this","start":97.899994,"end":98.21999,"confidence":0.9886615,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11208891123533248},{"word":"this","start":98.21999,"end":98.53999,"confidence":0.4471875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1299189329147339},{"word":"was","start":98.53999,"end":98.7,"confidence":0.9952642,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.10150742530822754},{"word":"presented","start":98.7,"end":99.1,"confidence":0.9816428,"punctuated_word":"presented","sentiment":"neutral","sentiment_score":-0.10633304715156557},{"word":"by","start":99.1,"end":99.259995,"confidence":0.99871826,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.0685957670211792},{"word":"the","start":99.259995,"end":99.42,"confidence":0.97221464,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09735342860221864},{"word":"australian","start":99.42,"end":99.82,"confidence":0.92929864,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.07496188580989838},{"word":"government","start":99.82,"end":100.32,"confidence":0.979522,"punctuated_word":"government.","sentiment":"neutral","sentiment_score":-0.06749345362186432},{"word":"there","start":100.665,"end":100.90501,"confidence":0.54403806,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.16601723432540894},{"word":"there","start":100.90501,"end":101.065,"confidence":0.7421154,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.20880195498466492},{"word":"is","start":101.065,"end":101.225006,"confidence":0.990204,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.21707645058631897},{"word":"an","start":101.225006,"end":101.385,"confidence":0.9990845,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.23926299810409543},{"word":"issue","start":101.385,"end":101.625,"confidence":0.9998907,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.2592794895172119},{"word":"with","start":101.625,"end":101.785,"confidence":0.99905235,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.365938663482666},{"word":"tiktok","start":101.785,"end":102.185005,"confidence":0.98522425,"punctuated_word":"TikTok.","sentiment":"neutral","sentiment_score":-0.2670374810695648},{"word":"we're","start":102.185005,"end":102.425,"confidence":0.99898255,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.1612454652786255},{"word":"trying","start":102.425,"end":102.58501,"confidence":0.9899132,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.16917304694652557},{"word":"to","start":102.58501,"end":102.665,"confidence":0.9952924,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15498879551887512},{"word":"get","start":102.665,"end":102.90501,"confidence":0.9998173,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.17684313654899597},{"word":"that","start":102.90501,"end":102.985,"confidence":0.9995315,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.24248825013637543},{"word":"resolved","start":102.985,"end":103.485,"confidence":0.9931048,"punctuated_word":"resolved.","sentiment":"neutral","sentiment_score":-0.1828855276107788},{"word":"we","start":103.545006,"end":103.785,"confidence":0.99579054,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.056620001792907715},{"word":"should","start":103.785,"end":103.945,"confidence":0.9999318,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.07236997783184052},{"word":"have","start":103.945,"end":104.185005,"confidence":0.9990025,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03462746739387512},{"word":"that","start":104.185005,"end":104.345,"confidence":0.9982961,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13181138038635254},{"word":"resolved","start":104.345,"end":104.665,"confidence":0.9926279,"punctuated_word":"resolved","sentiment":"neutral","sentiment_score":-0.07758256793022156},{"word":"so","start":104.665,"end":104.90501,"confidence":0.33651084,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0005980730056762695},{"word":"probably","start":104.90501,"end":105.305,"confidence":0.6641603,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.006851717829704285},{"word":"early","start":105.305,"end":105.625,"confidence":0.9722225,"punctuated_word":"early","sentiment":"neutral","sentiment_score":0.03913718461990357},{"word":"sometime","start":105.625,"end":106.105,"confidence":0.8917598,"punctuated_word":"sometime","sentiment":"neutral","sentiment_score":0.058911487460136414},{"word":"next","start":106.105,"end":106.345,"confidence":0.99896073,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.015643969178199768},{"word":"week","start":106.345,"end":106.845,"confidence":0.92901766,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.042779359966516495},{"word":"but","start":108.58501,"end":108.905,"confidence":0.88768923,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.23228484392166135},{"word":"as","start":108.905,"end":109.305,"confidence":0.99719965,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.31051623821258545},{"word":"for","start":109.305,"end":109.545006,"confidence":0.9996543,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.3568042516708374},{"word":"the","start":109.545006,"end":109.785,"confidence":0.99916804,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.48591288924217224},{"word":"speed","start":109.785,"end":110.285,"confidence":0.99930394,"punctuated_word":"speed","sentiment":"negative","sentiment_score":-0.5051320195198059},{"word":"dropping","start":110.505005,"end":110.985,"confidence":0.9969805,"punctuated_word":"dropping,","sentiment":"negative","sentiment_score":-0.5149632096290588},{"word":"i'm","start":110.985,"end":111.145004,"confidence":0.9998368,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.60475754737854},{"word":"not","start":111.145004,"end":111.305,"confidence":0.99988985,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6524671912193298},{"word":"sure","start":111.305,"end":111.625,"confidence":0.99987376,"punctuated_word":"sure","sentiment":"negative","sentiment_score":-0.5966285467147827},{"word":"why","start":111.625,"end":111.785,"confidence":0.9996037,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.6403264999389648},{"word":"that's","start":111.785,"end":112.105,"confidence":0.99988073,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.5492593050003052},{"word":"happening","start":112.105,"end":112.605,"confidence":0.9980931,"punctuated_word":"happening.","sentiment":"negative","sentiment_score":-0.4805589318275452},{"word":"alright","start":127.520004,"end":128.02,"confidence":0.97282225,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.07750377058982849},{"word":"are","start":130.22499,"end":130.305,"confidence":0.97862726,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.015858886763453484},{"word":"you","start":130.305,"end":130.545,"confidence":0.99859995,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04361717030405998},{"word":"gonna","start":130.545,"end":130.705,"confidence":0.9902712,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.032424911856651306},{"word":"be","start":130.705,"end":130.86499,"confidence":0.99885356,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.008630774915218353},{"word":"using","start":130.86499,"end":131.185,"confidence":0.99995077,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.008494777604937553},{"word":"the","start":131.185,"end":131.345,"confidence":0.9984566,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02826971374452114},{"word":"internet","start":131.345,"end":131.665,"confidence":0.9670149,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.05036420375108719},{"word":"tonight","start":131.665,"end":131.985,"confidence":0.9990068,"punctuated_word":"tonight","sentiment":"neutral","sentiment_score":-0.008382216095924377},{"word":"at","start":131.985,"end":132.22499,"confidence":0.998623,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.006004026159644127},{"word":"11:00","start":132.22499,"end":133.125,"confidence":0.9996933,"punctuated_word":"11:00?","sentiment":"neutral","sentiment_score":-0.006702343001961708},{"word":"i'm","start":134.625,"end":134.785,"confidence":0.99583405,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.006047585513442755},{"word":"gonna","start":134.785,"end":135.025,"confidence":0.99182266,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.016371604055166245},{"word":"give","start":135.025,"end":135.185,"confidence":0.9983191,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.014463589526712894},{"word":"you","start":135.185,"end":135.345,"confidence":0.99311346,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.020373215898871425},{"word":"a","start":135.345,"end":135.425,"confidence":0.9474048,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.020617078989744183},{"word":"phone","start":135.425,"end":135.665,"confidence":0.9734935,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.02315356954932213},{"word":"number","start":135.665,"end":135.905,"confidence":0.95727503,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.015825524926185608},{"word":"can","start":135.905,"end":136.065,"confidence":0.4362008,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.02054767683148384},{"word":"you","start":136.065,"end":136.105,"confidence":0.5428946,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012691526673734188},{"word":"have","start":136.14499,"end":136.22499,"confidence":0.50667477,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01310537289828062},{"word":"you","start":136.22499,"end":136.305,"confidence":0.99861026,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005033216439187527},{"word":"got","start":136.305,"end":136.385,"confidence":0.99754745,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.006730690598487854},{"word":"a","start":136.385,"end":136.545,"confidence":0.99622065,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0015053432434797287},{"word":"pen","start":136.545,"end":136.705,"confidence":0.9998758,"punctuated_word":"pen","sentiment":"neutral","sentiment_score":-0.002437373623251915},{"word":"and","start":136.705,"end":136.86499,"confidence":0.9993388,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.009780265390872955},{"word":"paper","start":136.86499,"end":137.36499,"confidence":0.9993665,"punctuated_word":"paper?","sentiment":"neutral","sentiment_score":0.0036663729697465897},{"word":"okay","start":139.265,"end":139.665,"confidence":0.9871595,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.024288788437843323},{"word":"this","start":139.665,"end":139.825,"confidence":0.9990102,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0199725478887558},{"word":"is","start":139.825,"end":139.985,"confidence":0.9997906,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01964479312300682},{"word":"the","start":139.985,"end":140.14499,"confidence":0.93419755,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021421682089567184},{"word":"247","start":140.14499,"end":141.36499,"confidence":0.99771315,"punctuated_word":"247","sentiment":"neutral","sentiment_score":0.016343142837285995},{"word":"service","start":141.425,"end":141.925,"confidence":0.8410268,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.02429167926311493},{"word":"so","start":142.85,"end":143.17,"confidence":0.9991025,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02515729144215584},{"word":"i","start":143.17,"end":143.41,"confidence":0.9936813,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03068184293806553},{"word":"i","start":143.41,"end":143.65001,"confidence":0.4720663,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03374496474862099},{"word":"want","start":143.65001,"end":143.89,"confidence":0.94083846,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.037235185503959656},{"word":"you","start":143.89,"end":144.13,"confidence":0.9998361,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05035809427499771},{"word":"to","start":144.13,"end":144.29001,"confidence":0.99579096,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05078894644975662},{"word":"text","start":144.29001,"end":144.79001,"confidence":0.99949324,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.05025880038738251},{"word":"assistance","start":145.65001,"end":146.15001,"confidence":0.8701927,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.02555859088897705},{"word":"to","start":146.29001,"end":146.45,"confidence":0.99870646,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04763006418943405},{"word":"this","start":146.45,"end":146.61,"confidence":0.9999088,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04252753406763077},{"word":"number","start":146.61,"end":147.01001,"confidence":0.9999145,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.028751065954566},{"word":"around","start":147.01001,"end":147.17,"confidence":0.8258709,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.026419810950756073},{"word":"about","start":147.17,"end":147.41,"confidence":0.9874511,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.016956526786088943},{"word":"11:00","start":147.41,"end":148.23001,"confidence":0.9879618,"punctuated_word":"11:00.","sentiment":"neutral","sentiment_score":0.026391945779323574},{"word":"0403763744","start":149.73001,"end":160.235,"confidence":0.9947585,"punctuated_word":"0403763744.","sentiment":"neutral","sentiment_score":0.005845055915415287},{"word":"and","start":162.05501,"end":162.295,"confidence":0.49594247,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04106830433011055},{"word":"now","start":162.295,"end":162.795,"confidence":0.97817683,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.08947551995515823},{"word":"it's","start":163.015,"end":163.255,"confidence":0.8987749,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08654799312353134},{"word":"not","start":163.255,"end":163.575,"confidence":0.9954385,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08813897520303726},{"word":"a","start":163.575,"end":163.815,"confidence":0.7599589,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11083804816007614},{"word":"it's","start":163.895,"end":164.295,"confidence":0.9951791,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09832977503538132},{"word":"not","start":164.295,"end":164.535,"confidence":0.9961551,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08719845116138458},{"word":"an","start":164.535,"end":164.695,"confidence":0.95561135,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09084559231996536},{"word":"open","start":164.695,"end":165.015,"confidence":0.56227565,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.12512652575969696},{"word":"channel","start":165.015,"end":165.41501,"confidence":0.99930966,"punctuated_word":"channel","sentiment":"neutral","sentiment_score":-0.1162632182240486},{"word":"where","start":165.41501,"end":165.655,"confidence":0.9870014,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.13890285789966583},{"word":"you","start":165.655,"end":165.735,"confidence":0.99949026,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10422275215387344},{"word":"can","start":165.735,"end":165.975,"confidence":0.99971503,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.127201110124588},{"word":"talk","start":165.975,"end":166.475,"confidence":0.9593025,"punctuated_word":"talk.","sentiment":"neutral","sentiment_score":-0.10173311829566956},{"word":"it's","start":166.77501,"end":167.095,"confidence":0.99903464,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.05893492326140404},{"word":"mainly","start":167.095,"end":167.495,"confidence":0.9993376,"punctuated_word":"mainly","sentiment":"neutral","sentiment_score":-0.05495652183890343},{"word":"done","start":167.495,"end":167.815,"confidence":0.9970304,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.047299593687057495},{"word":"through","start":167.815,"end":168.05501,"confidence":0.99549085,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.06642727553844452},{"word":"text","start":168.05501,"end":168.55501,"confidence":0.989041,"punctuated_word":"text.","sentiment":"neutral","sentiment_score":-0.0677093118429184},{"word":"so","start":169.41501,"end":169.735,"confidence":0.92889804,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.023508109152317047},{"word":"11:00","start":169.735,"end":170.715,"confidence":0.81749034,"punctuated_word":"11:00,","sentiment":"neutral","sentiment_score":-0.012942849658429624},{"word":"just","start":171.255,"end":171.495,"confidence":0.9193365,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0186814833432436},{"word":"send","start":171.495,"end":171.735,"confidence":0.9952495,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.010506092570722105},{"word":"a","start":171.735,"end":171.895,"confidence":0.80314815,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.010471392422914503},{"word":"text","start":171.895,"end":172.2,"confidence":0.99803275,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.004891538992524147},{"word":"message","start":172.44,"end":172.94,"confidence":0.9997626,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.013820183463394642},{"word":"assistance","start":173.31999,"end":173.81999,"confidence":0.6922754,"punctuated_word":"assistance.","sentiment":"neutral","sentiment_score":-0.06144466996192932},{"word":"my","start":174.76,"end":174.92,"confidence":0.98364913,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.2950595021247864},{"word":"internet","start":174.92,"end":175.4,"confidence":0.9162909,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.3501542806625366},{"word":"is","start":175.4,"end":175.64,"confidence":0.99815303,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4704480469226837},{"word":"slow","start":175.64,"end":175.87999,"confidence":0.9981018,"punctuated_word":"slow","sentiment":"negative","sentiment_score":-0.3860834240913391},{"word":"or","start":175.87999,"end":176.04,"confidence":0.9104304,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.39920929074287415},{"word":"something","start":176.04,"end":176.36,"confidence":0.9998889,"punctuated_word":"something","sentiment":"negative","sentiment_score":-0.43120020627975464},{"word":"like","start":176.36,"end":176.51999,"confidence":0.9961647,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.4982061982154846},{"word":"that","start":176.51999,"end":176.68,"confidence":0.9931625,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.5350655317306519},{"word":"alright","start":176.68,"end":177.18,"confidence":0.9877238,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":-0.11208240687847136},{"word":"and","start":178.12,"end":178.2,"confidence":0.9946396,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07360337674617767},{"word":"one","start":178.2,"end":178.36,"confidence":0.9785598,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.06456069648265839},{"word":"of","start":178.36,"end":178.59999,"confidence":0.999498,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.07994316518306732},{"word":"our","start":178.59999,"end":179.0,"confidence":0.9990103,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0863736942410469},{"word":"engineering","start":179.0,"end":179.5,"confidence":0.9996061,"punctuated_word":"engineering","sentiment":"neutral","sentiment_score":-0.08084719628095627},{"word":"guys","start":179.56,"end":179.87999,"confidence":0.99576217,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.06999879330396652},{"word":"will","start":179.87999,"end":180.2,"confidence":0.99982977,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.031870484352111816},{"word":"reply","start":180.2,"end":180.59999,"confidence":0.99971515,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.04018807411193848},{"word":"to","start":180.59999,"end":180.76,"confidence":0.9661846,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04843275994062424},{"word":"you","start":180.76,"end":180.92,"confidence":0.9072121,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07125285267829895},{"word":"as","start":180.92,"end":181.0,"confidence":0.9773741,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04513250291347504},{"word":"soon","start":181.0,"end":181.23999,"confidence":0.99992335,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.0839678943157196},{"word":"as","start":181.23999,"end":181.4,"confidence":0.99501365,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0968438982963562},{"word":"they","start":181.4,"end":181.56,"confidence":0.9300173,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.10592187941074371},{"word":"see","start":181.56,"end":181.72,"confidence":0.79744554,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.13343647122383118},{"word":"the","start":181.72,"end":181.87999,"confidence":0.9918149,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15305036306381226},{"word":"text","start":181.87999,"end":182.37999,"confidence":0.9223976,"punctuated_word":"text.","sentiment":"neutral","sentiment_score":-0.11227136850357056},{"word":"and","start":183.56,"end":183.72,"confidence":0.9941273,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03811141103506088},{"word":"then","start":183.72,"end":183.95999,"confidence":0.9353685,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03148400038480759},{"word":"we'll","start":183.95999,"end":184.2,"confidence":0.99602664,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.035446129739284515},{"word":"we'll","start":184.2,"end":184.51999,"confidence":0.9983505,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.046613387763500214},{"word":"run","start":184.51999,"end":184.76,"confidence":0.9981065,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.04742112010717392},{"word":"some","start":184.76,"end":185.0,"confidence":0.9995913,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.030307143926620483},{"word":"tests","start":185.0,"end":185.31999,"confidence":0.6550391,"punctuated_word":"tests,","sentiment":"neutral","sentiment_score":0.03350818157196045},{"word":"and","start":185.31999,"end":185.56,"confidence":0.8702676,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04059616848826408},{"word":"we'll","start":185.56,"end":185.72,"confidence":0.99922454,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.03351515159010887},{"word":"get","start":185.72,"end":185.87999,"confidence":0.99973243,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06823603808879852},{"word":"you","start":185.87999,"end":186.04,"confidence":0.99895346,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.041070546954870224},{"word":"to","start":186.04,"end":186.285,"confidence":0.99722517,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0568162314593792},{"word":"run","start":186.285,"end":186.52501,"confidence":0.99980515,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.05078406631946564},{"word":"some","start":186.52501,"end":186.685,"confidence":0.9996039,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.02731214463710785},{"word":"tests","start":186.685,"end":186.925,"confidence":0.9184169,"punctuated_word":"tests","sentiment":"neutral","sentiment_score":0.009363219141960144},{"word":"at","start":186.925,"end":187.085,"confidence":0.9698295,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.03748266398906708},{"word":"your","start":187.085,"end":187.24501,"confidence":0.9954958,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.054597340524196625},{"word":"end","start":187.24501,"end":187.485,"confidence":0.9995654,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.028996095061302185},{"word":"and","start":187.485,"end":187.645,"confidence":0.8929024,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04210285842418671},{"word":"see","start":187.645,"end":187.80501,"confidence":0.9978836,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.026078566908836365},{"word":"if","start":187.80501,"end":187.88501,"confidence":0.9996432,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.005382362753152847},{"word":"we","start":187.88501,"end":188.045,"confidence":0.9697474,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.017439357936382294},{"word":"can","start":188.045,"end":188.205,"confidence":0.9989029,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.01592659205198288},{"word":"fix","start":188.205,"end":188.445,"confidence":0.9996382,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.04331351816654205},{"word":"up","start":188.445,"end":188.60501,"confidence":0.9992478,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.0013400614261627195},{"word":"the","start":188.60501,"end":188.685,"confidence":0.9994079,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0393800362944603},{"word":"issue","start":188.685,"end":189.185,"confidence":0.999907,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.05652444064617157},{"word":"for","start":189.88501,"end":190.045,"confidence":0.8363439,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06581271439790726},{"word":"the","start":190.045,"end":190.285,"confidence":0.99171114,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05961529538035393},{"word":"speed","start":190.285,"end":190.60501,"confidence":0.9729189,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":-0.02614256925880909},{"word":"but","start":190.60501,"end":190.845,"confidence":0.99914086,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03779008984565735},{"word":"regarding","start":190.845,"end":191.345,"confidence":0.9968555,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.09948045015335084},{"word":"tiktok","start":191.565,"end":192.065,"confidence":0.9177697,"punctuated_word":"TikTok,","sentiment":"neutral","sentiment_score":-0.1511869877576828},{"word":"at","start":192.765,"end":192.925,"confidence":0.9969812,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.18602806329727173},{"word":"this","start":192.925,"end":193.16501,"confidence":0.9964737,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.12669821083545685},{"word":"stage","start":193.16501,"end":193.565,"confidence":0.8291166,"punctuated_word":"stage,","sentiment":"neutral","sentiment_score":-0.1377694308757782},{"word":"because","start":193.565,"end":193.80501,"confidence":0.9991417,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1739465892314911},{"word":"of","start":193.80501,"end":194.045,"confidence":0.99934727,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2165767252445221},{"word":"the","start":194.045,"end":194.205,"confidence":0.97334486,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2173786610364914},{"word":"restriction","start":194.205,"end":194.705,"confidence":0.9940977,"punctuated_word":"restriction,","sentiment":"neutral","sentiment_score":-0.17536437511444092},{"word":"i'm","start":194.845,"end":195.345,"confidence":0.9995811,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15851055085659027},{"word":"not","start":195.485,"end":195.725,"confidence":0.9999051,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1605568528175354},{"word":"too","start":195.725,"end":195.88501,"confidence":0.99644715,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.1758071333169937},{"word":"sure","start":195.88501,"end":196.205,"confidence":0.9999292,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.1631651520729065},{"word":"when","start":196.205,"end":196.445,"confidence":0.9998301,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.13722120225429535},{"word":"that's","start":196.445,"end":196.685,"confidence":0.9997997,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.17971447110176086},{"word":"gonna","start":196.685,"end":197.005,"confidence":0.9979931,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.14709198474884033},{"word":"be","start":197.005,"end":197.505,"confidence":0.9995927,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1295837759971619},{"word":"available","start":198.205,"end":198.705,"confidence":0.9993685,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.13853853940963745},{"word":"for","start":198.765,"end":198.88501,"confidence":0.9161938,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.11846119910478592},{"word":"i","start":199.005,"end":199.16501,"confidence":0.9192555,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09411588311195374},{"word":"was","start":199.16501,"end":199.405,"confidence":0.8477804,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1019064038991928},{"word":"heard","start":199.405,"end":199.725,"confidence":0.57134175,"punctuated_word":"heard.","sentiment":"neutral","sentiment_score":-0.12919235229492188},{"word":"sometimes","start":199.725,"end":200.205,"confidence":0.9115276,"punctuated_word":"Sometimes","sentiment":"neutral","sentiment_score":-0.06520935893058777},{"word":"mid","start":200.205,"end":200.52501,"confidence":0.31082153,"punctuated_word":"mid","sentiment":"neutral","sentiment_score":-0.06095140054821968},{"word":"sometime","start":200.685,"end":201.185,"confidence":0.97438014,"punctuated_word":"sometime","sentiment":"neutral","sentiment_score":-0.06959626823663712},{"word":"mid","start":201.24501,"end":201.565,"confidence":0.6269892,"punctuated_word":"mid","sentiment":"neutral","sentiment_score":-0.07019321620464325},{"word":"next","start":201.565,"end":201.88501,"confidence":0.95651054,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.060257524251937866},{"word":"week","start":201.88501,"end":202.26,"confidence":0.7970989,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":-0.053117480129003525},{"word":"we","start":202.26,"end":202.34,"confidence":0.549538,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.031959474086761475},{"word":"should","start":202.34,"end":202.42,"confidence":0.999516,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.0481504425406456},{"word":"have","start":202.42,"end":202.65999,"confidence":0.9983748,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08002963662147522},{"word":"that","start":202.65999,"end":203.15999,"confidence":0.99972504,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13537076115608215},{"word":"resolved","start":204.06,"end":204.56,"confidence":0.8501222,"punctuated_word":"resolved.","sentiment":"neutral","sentiment_score":-0.09009316563606262},{"word":"okay","start":205.45999,"end":205.95999,"confidence":0.8824266,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.03349703922867775},{"word":"okay","start":206.81999,"end":207.31999,"confidence":0.8066377,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2174052745103836},{"word":"thank","start":207.37999,"end":207.62,"confidence":0.9971615,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.48377224802970886},{"word":"you","start":207.62,"end":208.12,"confidence":0.99966395,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4293095469474793},{"word":"bye","start":208.9,"end":209.4,"confidence":0.93704134,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.25673672556877136},{"word":"bye","start":209.62,"end":210.12,"confidence":0.7941362,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08149013668298721}],"paragraphs":{"transcript":"\nGood afternoon. Airtel tech support. I'm not sure why. Here we go. May I have the first first name?\n\nSorry? J j I n y e e. Okay. One second. Okay.\n\nLet's have a look. Today is the twenty sixth. Yesterday was the twenty fifth. The twenty fifth, we had download the link. Upload 4.1 gigs.\n\nSo you're saying this happens at what what time does it happen? Okay. I I understand the TikTok at the moment because there was a restriction a few weeks ago regarding 16 year olds. This this this was presented by the Australian government. There there is an issue with TikTok.\n\nWe're trying to get that resolved. We should have that resolved so probably early sometime next week. But as for the speed dropping, I'm not sure why that's happening. Alright. Are you gonna be using the Internet tonight at 11:00?\n\nI'm gonna give you a phone number. Can you have you got a pen and paper? Okay. This is the 247 service. So I I want you to text assistance to this number around about 11:00.\n\n0403763744. And now it's not a it's not an open channel where you can talk. It's mainly done through text. So 11:00, just send a text message assistance. My Internet is slow or something like that.\n\nAlright? And one of our engineering guys will reply to you as soon as they see the text. And then we'll we'll run some tests, and we'll get you to run some tests at your end and see if we can fix up the issue for the speed. But regarding TikTok, at this stage, because of the restriction, I'm not too sure when that's gonna be available for I was heard. Sometimes mid sometime mid next week, We should have that resolved.\n\nOkay? Okay. Thank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.88,"end":1.52,"sentiment":"neutral","sentiment_score":0.2626815736293793},{"text":"Airtel tech support.","start":1.52,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.0733803187807401},{"text":"I'm not sure why.","start":15.385,"end":16.825,"sentiment":"negative","sentiment_score":-0.33627236634492874},{"text":"Here we go.","start":16.825,"end":17.805,"sentiment":"neutral","sentiment_score":-0.04720975955327352},{"text":"May I have the first first name?","start":18.025,"end":20.125,"sentiment":"neutral","sentiment_score":-0.00488967914134264}],"sentiment":"neutral","sentiment_score":-0.04081275760147132,"num_words":19,"start":0.88,"end":20.125},{"sentences":[{"text":"Sorry?","start":23.545,"end":24.045,"sentiment":"neutral","sentiment_score":-0.01671707071363926},{"text":"J j I n y e e.","start":26.825,"end":32.01,"sentiment":"neutral","sentiment_score":-0.011243022911782776},{"text":"Okay.","start":32.01,"end":32.51,"sentiment":"neutral","sentiment_score":-0.0026263874024152756},{"text":"One second.","start":33.29,"end":34.11,"sentiment":"neutral","sentiment_score":0.000020536826923489625},{"text":"Okay.","start":51.214996,"end":51.695,"sentiment":"neutral","sentiment_score":0.01585080474615097}],"sentiment":"neutral","sentiment_score":-0.006846061674878001,"num_words":12,"start":23.545,"end":51.695},{"sentences":[{"text":"Let's have a look.","start":51.695,"end":52.754997,"sentiment":"neutral","sentiment_score":0.02258148742839694},{"text":"Today is the twenty sixth.","start":53.214996,"end":54.735,"sentiment":"neutral","sentiment_score":0.009035507403314113},{"text":"Yesterday was the twenty fifth.","start":54.735,"end":56.754997,"sentiment":"neutral","sentiment_score":-0.0035909002646803854},{"text":"The twenty fifth, we had download the link.","start":57.99,"end":63.370003,"sentiment":"neutral","sentiment_score":-0.00635997875360772},{"text":"Upload 4.1 gigs.","start":63.83,"end":65.770004,"sentiment":"neutral","sentiment_score":-0.0035154523017505803}],"sentiment":"neutral","sentiment_score":0.002244911938905716,"num_words":25,"start":51.695,"end":65.770004},{"sentences":[{"text":"So you're saying this happens at what what time does it happen?","start":71.765,"end":74.745,"sentiment":"neutral","sentiment_score":-0.04199318587779999},{"text":"Okay.","start":88.78,"end":89.28,"sentiment":"neutral","sentiment_score":-0.16018852591514587},{"text":"I I understand the TikTok at the moment because there was a restriction a few weeks ago regarding 16 year olds.","start":89.34,"end":96.799995,"sentiment":"neutral","sentiment_score":-0.20586563221045903},{"text":"This this this was presented by the Australian government.","start":97.579994,"end":100.32,"sentiment":"neutral","sentiment_score":-0.09210400862826242},{"text":"There there is an issue with TikTok.","start":100.665,"end":102.185005,"sentiment":"neutral","sentiment_score":-0.24620203886713302}],"sentiment":"neutral","sentiment_score":-0.15079270765185357,"num_words":50,"start":71.765,"end":102.185005},{"sentences":[{"text":"We're trying to get that resolved.","start":102.185005,"end":103.485,"sentiment":"neutral","sentiment_score":-0.18127070367336273},{"text":"We should have that resolved so probably early sometime next week.","start":103.545006,"end":106.845,"sentiment":"neutral","sentiment_score":-0.007440870797092264},{"text":"But as for the speed dropping, I'm not sure why that's happening.","start":108.58501,"end":112.605,"sentiment":"negative","sentiment_score":-0.49413428952296573},{"text":"Alright.","start":127.520004,"end":128.02,"sentiment":"neutral","sentiment_score":-0.07750377058982849},{"text":"Are you gonna be using the Internet tonight at 11:00?","start":130.22499,"end":133.125,"sentiment":"neutral","sentiment_score":-0.020874902419745923}],"sentiment":"neutral","sentiment_score":-0.1846334517467767,"num_words":40,"start":102.185005,"end":133.125},{"sentences":[{"text":"I'm gonna give you a phone number.","start":134.625,"end":135.905,"sentiment":"neutral","sentiment_score":0.01669316692277789},{"text":"Can you have you got a pen and paper?","start":135.905,"end":137.36499,"sentiment":"neutral","sentiment_score":0.005673617848919498},{"text":"Okay.","start":139.265,"end":139.665,"sentiment":"neutral","sentiment_score":0.024288788437843323},{"text":"This is the 247 service.","start":139.665,"end":141.925,"sentiment":"neutral","sentiment_score":0.020334769040346146},{"text":"So I I want you to text assistance to this number around about 11:00.","start":142.85,"end":148.23001,"sentiment":"neutral","sentiment_score":0.035175761740122526}],"sentiment":"neutral","sentiment_score":0.021842722975028057,"num_words":36,"start":134.625,"end":148.23001},{"sentences":[{"text":"0403763744.","start":149.73001,"end":160.235,"sentiment":"neutral","sentiment_score":0.005845055915415287},{"text":"And now it's not a it's not an open channel where you can talk.","start":162.05501,"end":166.475,"sentiment":"neutral","sentiment_score":-0.10042087441044194},{"text":"It's mainly done through text.","start":166.77501,"end":168.55501,"sentiment":"neutral","sentiment_score":-0.05906552523374557},{"text":"So 11:00, just send a text message assistance.","start":169.41501,"end":173.81999,"sentiment":"neutral","sentiment_score":-0.019533289945684373},{"text":"My Internet is slow or something like that.","start":174.76,"end":176.68,"sentiment":"negative","sentiment_score":-0.4206783100962639}],"sentiment":"neutral","sentiment_score":-0.1449185447870857,"num_words":36,"start":149.73001,"end":176.68},{"sentences":[{"text":"Alright?","start":176.68,"end":177.18,"sentiment":"neutral","sentiment_score":-0.11208240687847136},{"text":"And one of our engineering guys will reply to you as soon as they see the text.","start":178.12,"end":182.37999,"sentiment":"neutral","sentiment_score":-0.08104091006166794},{"text":"And then we'll we'll run some tests, and we'll get you to run some tests at your end and see if we can fix up the issue for the speed.","start":183.56,"end":190.60501,"sentiment":"neutral","sentiment_score":0.01648696530610323},{"text":"But regarding TikTok, at this stage, because of the restriction, I'm not too sure when that's gonna be available for I was heard.","start":190.60501,"end":199.725,"sentiment":"neutral","sentiment_score":-0.14591674279907477},{"text":"Sometimes mid sometime mid next week, We should have that resolved.","start":199.725,"end":204.56,"sentiment":"neutral","sentiment_score":-0.0695389753038233}],"sentiment":"neutral","sentiment_score":-0.06239247233493299,"num_words":82,"start":176.68,"end":204.56},{"sentences":[{"text":"Okay?","start":205.45999,"end":205.95999,"sentiment":"neutral","sentiment_score":0.03349703922867775},{"text":"Okay.","start":206.81999,"end":207.31999,"sentiment":"neutral","sentiment_score":0.2174052745103836},{"text":"Thank you.","start":207.37999,"end":208.12,"sentiment":"positive","sentiment_score":0.45654089748859406},{"text":"Bye.","start":208.9,"end":209.4,"sentiment":"neutral","sentiment_score":0.25673672556877136},{"text":"Bye.","start":209.62,"end":210.12,"sentiment":"neutral","sentiment_score":-0.08149013668298721}],"sentiment":"neutral","sentiment_score":0.2232051162670056,"num_words":6,"start":205.45999,"end":210.12}]}}]},{"alternatives":[{"transcript":"Hi. Hi. I'm Judy, and I also asked about why my Internet that it can't use at nighttime around eleven to o nine. Yeah. Can you please check my area? J I n space y e e. J I n space y e e. Yes. Yes. Eleven to midnight. The whole night. A midnight. It's slow. It's really slow slow, and I can't can't search anything. Even when I scroll the TikTok, it doesn't work. Oh, yeah? Yeah. But but every single night is every single night, it doesn't work. Even when I scroll the YouTube at the nighttime, around the dinner time, it's really slow. Yep. Yep. Yep. Okay. Yep. Yep. Yeah. Alright. Yep. Oh, okay. Yep. Yep. Alright. Yep. Thank you. Bye.","confidence":0.96881795,"words":[{"word":"hi","start":1.92,"end":2.42,"confidence":0.7920209,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08590929210186005},{"word":"hi","start":4.0,"end":4.08,"confidence":0.78117144,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.014728816226124763},{"word":"i'm","start":4.08,"end":4.48,"confidence":0.97711277,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03088090941309929},{"word":"judy","start":4.48,"end":4.96,"confidence":0.37358052,"punctuated_word":"Judy,","sentiment":"neutral","sentiment_score":-0.030322609469294548},{"word":"and","start":4.96,"end":5.2,"confidence":0.9992052,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06304900348186493},{"word":"i","start":5.2,"end":5.2799997,"confidence":0.8538774,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11195477843284608},{"word":"also","start":5.2799997,"end":5.68,"confidence":0.85418063,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.10267941653728484},{"word":"asked","start":5.68,"end":5.92,"confidence":0.6493818,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.06206583604216576},{"word":"about","start":5.92,"end":6.42,"confidence":0.9988979,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.13498587906360626},{"word":"why","start":6.56,"end":6.8799996,"confidence":0.98830366,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.1719171553850174},{"word":"my","start":6.8799996,"end":7.2799997,"confidence":0.99888486,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2551707923412323},{"word":"internet","start":7.2799997,"end":7.7799997,"confidence":0.9837838,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.3383997082710266},{"word":"that","start":8.24,"end":8.72,"confidence":0.53750914,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2257691025733948},{"word":"it","start":8.8,"end":8.96,"confidence":0.7356293,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3804886043071747},{"word":"can't","start":8.96,"end":9.28,"confidence":0.9752334,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3676196932792664},{"word":"use","start":9.28,"end":9.599999,"confidence":0.9778145,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.2816542387008667},{"word":"at","start":9.599999,"end":9.92,"confidence":0.99472445,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.26064881682395935},{"word":"nighttime","start":9.92,"end":10.42,"confidence":0.5099811,"punctuated_word":"nighttime","sentiment":"neutral","sentiment_score":-0.23498189449310303},{"word":"around","start":11.28,"end":11.78,"confidence":0.92370415,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.23062890768051147},{"word":"eleven","start":11.84,"end":12.34,"confidence":0.9990388,"punctuated_word":"eleven","sentiment":"neutral","sentiment_score":-0.24856336414813995},{"word":"to","start":13.04,"end":13.54,"confidence":0.54231286,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3251385986804962},{"word":"o","start":13.679999,"end":14.0,"confidence":0.45595887,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.2221312969923019},{"word":"nine","start":14.0,"end":14.355,"confidence":0.92855954,"punctuated_word":"nine.","sentiment":"neutral","sentiment_score":-0.2602728605270386},{"word":"yeah","start":18.435,"end":18.595,"confidence":0.7694651,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008054465055465698},{"word":"can","start":18.595,"end":18.755,"confidence":0.9911596,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.011487136594951153},{"word":"you","start":18.755,"end":18.914999,"confidence":0.9639709,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0037712734192609783},{"word":"please","start":18.914999,"end":19.235,"confidence":0.9988819,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.008229942992329597},{"word":"check","start":19.235,"end":19.555,"confidence":0.99817824,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.010170106776058674},{"word":"my","start":19.555,"end":19.795,"confidence":0.9986777,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.003242221660912037},{"word":"area","start":19.795,"end":20.295,"confidence":0.96767396,"punctuated_word":"area?","sentiment":"neutral","sentiment_score":-0.005307948216795921},{"word":"j","start":20.914999,"end":21.234999,"confidence":0.78121716,"punctuated_word":"J","sentiment":"neutral","sentiment_score":-0.0078234001994133},{"word":"i","start":21.234999,"end":21.555,"confidence":0.9994961,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010666626505553722},{"word":"n","start":21.555,"end":22.055,"confidence":0.9924373,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.010357676073908806},{"word":"space","start":22.355,"end":22.855,"confidence":0.7939853,"punctuated_word":"space","sentiment":"neutral","sentiment_score":-0.011947624385356905},{"word":"y","start":23.474998,"end":23.715,"confidence":0.9694048,"punctuated_word":"y","sentiment":"neutral","sentiment_score":-0.009688886813819408},{"word":"e","start":23.715,"end":24.035,"confidence":0.99929774,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.008373687043786049},{"word":"e","start":24.035,"end":24.535,"confidence":0.9301433,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.009237508289515972},{"word":"j","start":25.074999,"end":25.395,"confidence":0.9761874,"punctuated_word":"J","sentiment":"neutral","sentiment_score":-0.009753941558301449},{"word":"i","start":25.395,"end":25.555,"confidence":0.99968266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010664885863661766},{"word":"n","start":25.555,"end":26.055,"confidence":0.99685705,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.007946129888296127},{"word":"space","start":29.16,"end":29.4,"confidence":0.9838509,"punctuated_word":"space","sentiment":"neutral","sentiment_score":-0.00713298236951232},{"word":"y","start":29.4,"end":29.8,"confidence":0.6863592,"punctuated_word":"y","sentiment":"neutral","sentiment_score":-0.00973981898277998},{"word":"e","start":29.8,"end":30.3,"confidence":0.9976369,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.010805939324200152},{"word":"e","start":32.43,"end":32.68,"confidence":0.95268303,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.001814271556213498},{"word":"yes","start":32.68,"end":33.18,"confidence":0.8338699,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0064136129803955555},{"word":"yes","start":34.84,"end":35.34,"confidence":0.9116441,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.015068048611283302},{"word":"eleven","start":76.125,"end":76.625,"confidence":0.4557737,"punctuated_word":"Eleven","sentiment":"neutral","sentiment_score":-0.07035019993782043},{"word":"to","start":76.765,"end":77.005,"confidence":0.67718065,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09115946292877196},{"word":"midnight","start":77.005,"end":77.405,"confidence":0.73521864,"punctuated_word":"midnight.","sentiment":"neutral","sentiment_score":-0.08911778032779694},{"word":"the","start":77.405,"end":77.725,"confidence":0.9863479,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.17845623195171356},{"word":"whole","start":77.725,"end":77.884995,"confidence":0.99257797,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.24173249304294583},{"word":"night","start":77.884995,"end":78.205,"confidence":0.7400401,"punctuated_word":"night.","sentiment":"neutral","sentiment_score":-0.16696996986865997},{"word":"a","start":78.205,"end":78.284996,"confidence":0.52594775,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.3017246723175049},{"word":"midnight","start":78.284996,"end":78.784996,"confidence":0.9229982,"punctuated_word":"midnight.","sentiment":"neutral","sentiment_score":-0.30181097984313965},{"word":"it's","start":79.244995,"end":79.564995,"confidence":0.96581805,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.6138624548912048},{"word":"slow","start":79.564995,"end":79.965,"confidence":0.6243152,"punctuated_word":"slow.","sentiment":"negative","sentiment_score":-0.5606458187103271},{"word":"it's","start":79.965,"end":80.205,"confidence":0.9974227,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.6493484973907471},{"word":"really","start":80.205,"end":80.604996,"confidence":0.9915352,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.7057522535324097},{"word":"slow","start":80.604996,"end":81.085,"confidence":0.9879488,"punctuated_word":"slow","sentiment":"negative","sentiment_score":-0.6911276578903198},{"word":"slow","start":81.085,"end":81.585,"confidence":0.6898853,"punctuated_word":"slow,","sentiment":"negative","sentiment_score":-0.579121470451355},{"word":"and","start":81.725,"end":81.965,"confidence":0.9990305,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5037992000579834},{"word":"i","start":81.965,"end":82.125,"confidence":0.99946636,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6093277931213379},{"word":"can't","start":82.125,"end":82.625,"confidence":0.98306656,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6204533576965332},{"word":"can't","start":82.765,"end":83.244995,"confidence":0.8720621,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6013988852500916},{"word":"search","start":83.244995,"end":83.645,"confidence":0.99516535,"punctuated_word":"search","sentiment":"negative","sentiment_score":-0.55270916223526},{"word":"anything","start":83.645,"end":84.145,"confidence":0.9613837,"punctuated_word":"anything.","sentiment":"negative","sentiment_score":-0.5668865442276001},{"word":"even","start":84.604996,"end":84.924995,"confidence":0.9991084,"punctuated_word":"Even","sentiment":"negative","sentiment_score":-0.4392699599266052},{"word":"when","start":84.924995,"end":85.085,"confidence":0.9993117,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.4463849663734436},{"word":"i","start":85.085,"end":85.41,"confidence":0.9986076,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.500873327255249},{"word":"scroll","start":85.490005,"end":85.810005,"confidence":0.96881795,"punctuated_word":"scroll","sentiment":"negative","sentiment_score":-0.4863632917404175},{"word":"the","start":85.810005,"end":86.310005,"confidence":0.98240477,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5584136247634888},{"word":"tiktok","start":86.450005,"end":86.950005,"confidence":0.9886973,"punctuated_word":"TikTok,","sentiment":"negative","sentiment_score":-0.47525736689567566},{"word":"it","start":87.01,"end":87.33,"confidence":0.99162817,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.6260022521018982},{"word":"doesn't","start":87.33,"end":87.57001,"confidence":0.99735224,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.5668279528617859},{"word":"work","start":87.57001,"end":88.07001,"confidence":0.9971386,"punctuated_word":"work.","sentiment":"negative","sentiment_score":-0.4085872769355774},{"word":"oh","start":97.57001,"end":97.810005,"confidence":0.8530313,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0655011236667633},{"word":"yeah","start":97.810005,"end":98.310005,"confidence":0.87590766,"punctuated_word":"yeah?","sentiment":"neutral","sentiment_score":-0.06719325482845306},{"word":"yeah","start":113.33,"end":113.57,"confidence":0.96028244,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08659546077251434},{"word":"but","start":113.57,"end":113.89,"confidence":0.9804284,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.14535650610923767},{"word":"but","start":113.89,"end":114.05,"confidence":0.98714846,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2833992838859558},{"word":"every","start":114.05,"end":114.37,"confidence":0.8961135,"punctuated_word":"every","sentiment":"negative","sentiment_score":-0.5608956217765808},{"word":"single","start":114.37,"end":114.770004,"confidence":0.99742436,"punctuated_word":"single","sentiment":"negative","sentiment_score":-0.5603689551353455},{"word":"night","start":114.770004,"end":115.090004,"confidence":0.99024606,"punctuated_word":"night","sentiment":"negative","sentiment_score":-0.5406420826911926},{"word":"is","start":115.090004,"end":115.25,"confidence":0.61569494,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5676525235176086},{"word":"every","start":115.33,"end":115.49,"confidence":0.9551393,"punctuated_word":"every","sentiment":"negative","sentiment_score":-0.569831371307373},{"word":"single","start":115.49,"end":115.89,"confidence":0.9983101,"punctuated_word":"single","sentiment":"negative","sentiment_score":-0.7084681987762451},{"word":"night","start":115.89,"end":116.21,"confidence":0.8675611,"punctuated_word":"night,","sentiment":"negative","sentiment_score":-0.6412864923477173},{"word":"it","start":116.21,"end":116.37,"confidence":0.8138447,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.6888887882232666},{"word":"doesn't","start":116.37,"end":116.770004,"confidence":0.9946447,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.7159016132354736},{"word":"work","start":116.770004,"end":117.270004,"confidence":0.9801611,"punctuated_word":"work.","sentiment":"negative","sentiment_score":-0.5904591083526611},{"word":"even","start":117.89,"end":118.21,"confidence":0.97216886,"punctuated_word":"Even","sentiment":"negative","sentiment_score":-0.46281975507736206},{"word":"when","start":118.21,"end":118.45,"confidence":0.99893063,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.4296286702156067},{"word":"i","start":118.45,"end":118.61,"confidence":0.9992772,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4804597795009613},{"word":"scroll","start":118.61,"end":118.93,"confidence":0.989574,"punctuated_word":"scroll","sentiment":"negative","sentiment_score":-0.4359317719936371},{"word":"the","start":118.93,"end":119.17,"confidence":0.932813,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5375695824623108},{"word":"youtube","start":119.17,"end":119.67,"confidence":0.9670989,"punctuated_word":"YouTube","sentiment":"negative","sentiment_score":-0.5161030292510986},{"word":"at","start":120.13,"end":120.29,"confidence":0.95001376,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5053043961524963},{"word":"the","start":120.29,"end":120.45,"confidence":0.9367003,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.549716591835022},{"word":"nighttime","start":120.45,"end":120.95,"confidence":0.66248286,"punctuated_word":"nighttime,","sentiment":"negative","sentiment_score":-0.4933762550354004},{"word":"around","start":121.090004,"end":121.590004,"confidence":0.9992834,"punctuated_word":"around","sentiment":"negative","sentiment_score":-0.5805025696754456},{"word":"the","start":122.45,"end":122.53,"confidence":0.977526,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5834119319915771},{"word":"dinner","start":122.53,"end":122.93,"confidence":0.59831417,"punctuated_word":"dinner","sentiment":"negative","sentiment_score":-0.5855525135993958},{"word":"time","start":122.93,"end":123.41,"confidence":0.9784826,"punctuated_word":"time,","sentiment":"negative","sentiment_score":-0.579850435256958},{"word":"it's","start":123.41,"end":123.73,"confidence":0.99393606,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.7335743308067322},{"word":"really","start":123.73,"end":124.21,"confidence":0.82893586,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.7507785558700562},{"word":"slow","start":124.21,"end":124.71,"confidence":0.798706,"punctuated_word":"slow.","sentiment":"negative","sentiment_score":-0.6630950570106506},{"word":"yep","start":133.885,"end":134.385,"confidence":0.82874614,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.015572584234178066},{"word":"yep","start":138.045,"end":138.545,"confidence":0.65492094,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.016675319522619247},{"word":"yep","start":142.62999,"end":142.95,"confidence":0.7554935,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03439745679497719},{"word":"okay","start":142.95,"end":143.45,"confidence":0.9816607,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03665567189455032},{"word":"yep","start":172.68,"end":173.18,"confidence":0.7863976,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.02146065980195999},{"word":"yep","start":182.84,"end":182.92,"confidence":0.7109901,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0002180083392886445},{"word":"yeah","start":182.92,"end":183.15999,"confidence":0.92706865,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010516932234168053},{"word":"alright","start":183.15999,"end":183.65999,"confidence":0.97866654,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04718276858329773},{"word":"yep","start":193.10501,"end":193.60501,"confidence":0.85194373,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.08428655564785004},{"word":"oh","start":200.76,"end":201.26,"confidence":0.72299397,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.05600271373987198},{"word":"okay","start":204.28,"end":204.59999,"confidence":0.9776421,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.055874962359666824},{"word":"yep","start":204.59999,"end":205.09999,"confidence":0.72318083,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03750322759151459},{"word":"yep","start":205.64,"end":205.95999,"confidence":0.9566753,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.048071496188640594},{"word":"alright","start":205.95999,"end":206.45999,"confidence":0.98194784,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10623546689748764},{"word":"yep","start":206.68,"end":207.18,"confidence":0.8915926,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1030588448047638},{"word":"thank","start":207.87999,"end":208.2,"confidence":0.9954071,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4342340230941773},{"word":"you","start":208.2,"end":208.7,"confidence":0.9995684,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4383220672607422},{"word":"bye","start":208.92,"end":209.42,"confidence":0.9950366,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11279823631048204}],"paragraphs":{"transcript":"\nHi. Hi. I'm Judy, and I also asked about why my Internet that it can't use at nighttime around eleven to o nine. Yeah. Can you please check my area?\n\nJ I n space y e e. J I n space y e e. Yes. Yes. Eleven to midnight.\n\nThe whole night. A midnight. It's slow. It's really slow slow, and I can't can't search anything. Even when I scroll the TikTok, it doesn't work.\n\nOh, yeah? Yeah. But but every single night is every single night, it doesn't work. Even when I scroll the YouTube at the nighttime, around the dinner time, it's really slow. Yep.\n\nYep. Yep. Okay. Yep. Yep.\n\nYeah. Alright. Yep. Oh, okay. Yep.\n\nYep. Alright. Yep. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.08590929210186005},{"text":"Hi.","start":4.0,"end":4.08,"sentiment":"neutral","sentiment_score":-0.014728816226124763},{"text":"I'm Judy, and I also asked about why my Internet that it can't use at nighttime around eleven to o nine.","start":4.08,"end":14.355,"sentiment":"neutral","sentiment_score":-0.2066344507925567},{"text":"Yeah.","start":18.435,"end":18.595,"sentiment":"neutral","sentiment_score":-0.008054465055465698},{"text":"Can you please check my area?","start":18.595,"end":20.295,"sentiment":"neutral","sentiment_score":-0.0070347716100513935}],"sentiment":"neutral","sentiment_score":-0.14394686951612432,"num_words":30,"start":1.92,"end":20.295},{"sentences":[{"text":"J I n space y e e.","start":20.914999,"end":24.535,"sentiment":"neutral","sentiment_score":-0.009727915615907736},{"text":"J I n space y e e.","start":25.074999,"end":32.68,"sentiment":"neutral","sentiment_score":-0.008265424220423614},{"text":"Yes.","start":32.68,"end":33.18,"sentiment":"neutral","sentiment_score":0.0064136129803955555},{"text":"Yes.","start":34.84,"end":35.34,"sentiment":"neutral","sentiment_score":0.015068048611283302},{"text":"Eleven to midnight.","start":76.125,"end":77.405,"sentiment":"neutral","sentiment_score":-0.08354248106479645}],"sentiment":"neutral","sentiment_score":-0.018689429497738417,"num_words":19,"start":20.914999,"end":77.405},{"sentences":[{"text":"The whole night.","start":77.405,"end":78.205,"sentiment":"neutral","sentiment_score":-0.1957195649544398},{"text":"A midnight.","start":78.205,"end":78.784996,"sentiment":"neutral","sentiment_score":-0.30176782608032227},{"text":"It's slow.","start":79.244995,"end":79.965,"sentiment":"negative","sentiment_score":-0.587254136800766},{"text":"It's really slow slow, and I can't can't search anything.","start":79.965,"end":84.145,"sentiment":"negative","sentiment_score":-0.6079924821853637},{"text":"Even when I scroll the TikTok, it doesn't work.","start":84.604996,"end":88.07001,"sentiment":"negative","sentiment_score":-0.5008866687615713}],"sentiment":"negative","sentiment_score":-0.49819644082051057,"num_words":26,"start":77.405,"end":88.07001},{"sentences":[{"text":"Oh, yeah?","start":97.57001,"end":98.310005,"sentiment":"neutral","sentiment_score":-0.06634718924760818},{"text":"Yeah.","start":113.33,"end":113.57,"sentiment":"neutral","sentiment_score":-0.08659546077251434},{"text":"But but every single night is every single night, it doesn't work.","start":113.57,"end":117.270004,"sentiment":"negative","sentiment_score":-0.5477625454465548},{"text":"Even when I scroll the YouTube at the nighttime, around the dinner time, it's really slow.","start":117.89,"end":124.71,"sentiment":"negative","sentiment_score":-0.5554797016084194},{"text":"Yep.","start":133.885,"end":134.385,"sentiment":"neutral","sentiment_score":0.015572584234178066}],"sentiment":"negative","sentiment_score":-0.4895169695664663,"num_words":32,"start":97.57001,"end":134.385},{"sentences":[{"text":"Yep.","start":138.045,"end":138.545,"sentiment":"neutral","sentiment_score":0.016675319522619247},{"text":"Yep.","start":142.62999,"end":142.95,"sentiment":"neutral","sentiment_score":0.03439745679497719},{"text":"Okay.","start":142.95,"end":143.45,"sentiment":"neutral","sentiment_score":0.03665567189455032},{"text":"Yep.","start":172.68,"end":173.18,"sentiment":"neutral","sentiment_score":-0.02146065980195999},{"text":"Yep.","start":182.84,"end":182.92,"sentiment":"neutral","sentiment_score":0.0002180083392886445}],"sentiment":"neutral","sentiment_score":0.013297159349895083,"num_words":5,"start":138.045,"end":182.92},{"sentences":[{"text":"Yeah.","start":182.92,"end":183.15999,"sentiment":"neutral","sentiment_score":0.010516932234168053},{"text":"Alright.","start":183.15999,"end":183.65999,"sentiment":"neutral","sentiment_score":0.04718276858329773},{"text":"Yep.","start":193.10501,"end":193.60501,"sentiment":"neutral","sentiment_score":-0.08428655564785004},{"text":"Oh, okay.","start":200.76,"end":204.59999,"sentiment":"neutral","sentiment_score":-0.00006387569010257721},{"text":"Yep.","start":204.59999,"end":205.09999,"sentiment":"neutral","sentiment_score":0.03750322759151459}],"sentiment":"neutral","sentiment_score":0.0017981035634875298,"num_words":6,"start":182.92,"end":205.09999},{"sentences":[{"text":"Yep.","start":205.64,"end":205.95999,"sentiment":"neutral","sentiment_score":0.048071496188640594},{"text":"Alright.","start":205.95999,"end":206.45999,"sentiment":"neutral","sentiment_score":0.10623546689748764},{"text":"Yep.","start":206.68,"end":207.18,"sentiment":"neutral","sentiment_score":0.1030588448047638},{"text":"Thank you.","start":207.87999,"end":208.7,"sentiment":"positive","sentiment_score":0.4362780451774597},{"text":"Bye.","start":208.92,"end":209.42,"sentiment":"neutral","sentiment_score":0.11279823631048204}],"sentiment":"neutral","sentiment_score":0.2071200224260489,"num_words":6,"start":205.64,"end":209.42}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel\n\nChannel 1: Hi.\n\nChannel 0: tech support.\n\nChannel 1: Hi. I'm Judy, and I also asked about why my Internet that it can't use at nighttime around eleven to o nine.\n\nChannel 0: I'm not sure why. Here we go. May I have\n\nChannel 1: Yeah. Can\n\nChannel 0: the\n\nChannel 1: you\n\nChannel 0: first\n\nChannel 1: please check\n\nChannel 0: first\n\nChannel 1: my\n\nChannel 0: name?\n\nChannel 1: area? J I n space y\n\nChannel 0: Sorry?\n\nChannel 1: e e. J I n\n\nChannel 0: J j I n\n\nChannel 1: space y e\n\nChannel 0: y e e. Okay.\n\nChannel 1: e. Yes.\n\nChannel 0: One second.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Let's have a look. Today is the twenty sixth. Yesterday was the twenty fifth. The twenty fifth, we had download the link.\n\nUpload 4.1 gigs. So you're saying this happens at what what time does it happen?\n\nChannel 1: Eleven to midnight. The whole night. A midnight. It's slow. It's really slow slow, and I can't can't search anything.\n\nEven when I scroll the TikTok, it doesn't work.\n\nChannel 0: Okay. I I understand the TikTok at the moment because there was a restriction a few weeks ago regarding 16 year olds.\n\nChannel 1: Oh,\n\nChannel 0: This\n\nChannel 1: yeah?\n\nChannel 0: this this was presented by the Australian government. There there is an issue with TikTok. We're trying to get that resolved. We should have that resolved so probably early sometime next week. But as for the speed dropping, I'm not sure why that's happening.\n\nChannel 1: Yeah. But but every single night is every single night, it doesn't work. Even when I scroll the YouTube at the nighttime, around the dinner time, it's really slow.\n\nChannel 0: Alright. Are you gonna be using the Internet tonight at 11:00?\n\nChannel 1: Yep.\n\nChannel 0: I'm gonna give you a phone number. Can you have you got a pen and paper?\n\nChannel 1: Yep.\n\nChannel 0: Okay. This is the 247 service.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: I I want you to text assistance to this number around about 11:00. 0403763744. And now it's not a it's not an open channel where you can talk. It's mainly done through text. So 11:00, just send a text message\n\nChannel 1: Yep.\n\nChannel 0: assistance. My Internet is slow or something like that. Alright? And one of our engineering guys will reply to you as soon as they see the text.\n\nChannel 1: Yep. Yeah. Alright.\n\nChannel 0: And then we'll we'll run some tests, and we'll get you to run some tests at your end and see if we can fix up the issue for the speed. But regarding TikTok, at this\n\nChannel 1: Yep.\n\nChannel 0: stage, because of the restriction, I'm not too sure when that's gonna be available for I was heard. Sometimes mid sometime\n\nChannel 1: Oh,\n\nChannel 0: mid next week, We should have that resolved.\n\nChannel 1: okay. Yep.\n\nChannel 0: Okay?\n\nChannel 1: Yep. Alright. Yep.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Thank you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.88,"end":1.52,"sentiment":"neutral","sentiment_score":0.2626815736293793},{"text":"Airtel","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.08886149525642395}],"sentiment":"neutral","sentiment_score":0.20474154750506082,"channel":0,"num_words":3,"start":0.88,"end":1.92},{"sentences":[{"text":"Hi.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.08590929210186005}],"sentiment":"neutral","sentiment_score":0.08590929210186005,"channel":1,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"tech support.","start":1.92,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.06563973054289818}],"sentiment":"neutral","sentiment_score":0.06563973054289818,"channel":0,"num_words":2,"start":1.92,"end":2.6599998},{"sentences":[{"text":"Hi.","start":4.0,"end":4.08,"sentiment":"neutral","sentiment_score":-0.014728816226124763},{"text":"I'm Judy, and I also asked about why my Internet that it can't use at nighttime around eleven to o nine.","start":4.08,"end":14.355,"sentiment":"neutral","sentiment_score":-0.2066344507925567}],"sentiment":"neutral","sentiment_score":-0.19791146740317345,"channel":1,"num_words":22,"start":4.0,"end":14.355},{"sentences":[{"text":"I'm not sure why.","start":15.385,"end":16.825,"sentiment":"negative","sentiment_score":-0.33627236634492874},{"text":"Here we go.","start":16.825,"end":17.805,"sentiment":"neutral","sentiment_score":-0.04720975955327352},{"text":"May I have","start":18.025,"end":18.664999,"sentiment":"neutral","sentiment_score":-0.003477201952288548}],"sentiment":"neutral","sentiment_score":-0.14971503498964012,"channel":0,"num_words":10,"start":15.385,"end":18.664999},{"sentences":[{"text":"Yeah.","start":18.435,"end":18.595,"sentiment":"neutral","sentiment_score":-0.008054465055465698},{"text":"Can","start":18.595,"end":18.755,"sentiment":"neutral","sentiment_score":-0.011487136594951153}],"sentiment":"neutral","sentiment_score":-0.009770800825208426,"channel":1,"num_words":2,"start":18.435,"end":18.755},{"sentences":[{"text":"the","start":18.664999,"end":18.825,"sentiment":"neutral","sentiment_score":-0.007792993448674679}],"sentiment":"neutral","sentiment_score":-0.007792993448674679,"channel":0,"num_words":1,"start":18.664999,"end":18.825},{"sentences":[{"text":"you","start":18.755,"end":18.914999,"sentiment":"neutral","sentiment_score":-0.0037712734192609783}],"sentiment":"neutral","sentiment_score":-0.0037712734192609783,"channel":1,"num_words":1,"start":18.755,"end":18.914999},{"sentences":[{"text":"first","start":18.825,"end":19.305,"sentiment":"neutral","sentiment_score":-0.009278494864702225}],"sentiment":"neutral","sentiment_score":-0.009278494864702225,"channel":0,"num_words":1,"start":18.825,"end":19.305},{"sentences":[{"text":"please check","start":18.914999,"end":19.555,"sentiment":"neutral","sentiment_score":-0.009200024884194136}],"sentiment":"neutral","sentiment_score":-0.009200024884194136,"channel":1,"num_words":2,"start":18.914999,"end":19.555},{"sentences":[{"text":"first","start":19.305,"end":19.625,"sentiment":"neutral","sentiment_score":-0.003342661075294018}],"sentiment":"neutral","sentiment_score":-0.003342661075294018,"channel":0,"num_words":1,"start":19.305,"end":19.625},{"sentences":[{"text":"my","start":19.555,"end":19.795,"sentiment":"neutral","sentiment_score":-0.003242221660912037}],"sentiment":"neutral","sentiment_score":-0.003242221660912037,"channel":1,"num_words":1,"start":19.555,"end":19.795},{"sentences":[{"text":"name?","start":19.625,"end":20.125,"sentiment":"neutral","sentiment_score":-0.0033819987438619137}],"sentiment":"neutral","sentiment_score":-0.0033819987438619137,"channel":0,"num_words":1,"start":19.625,"end":20.125},{"sentences":[{"text":"area?","start":19.795,"end":20.295,"sentiment":"neutral","sentiment_score":-0.005307948216795921},{"text":"J I n space y","start":20.914999,"end":23.715,"sentiment":"neutral","sentiment_score":-0.010096842795610428}],"sentiment":"neutral","sentiment_score":-0.009298693699141344,"channel":1,"num_words":6,"start":19.795,"end":23.715},{"sentences":[{"text":"Sorry?","start":23.545,"end":24.045,"sentiment":"neutral","sentiment_score":-0.01671707071363926}],"sentiment":"neutral","sentiment_score":-0.01671707071363926,"channel":0,"num_words":1,"start":23.545,"end":24.045},{"sentences":[{"text":"e e.","start":23.715,"end":24.535,"sentiment":"neutral","sentiment_score":-0.00880559766665101},{"text":"J I n","start":25.074999,"end":26.055,"sentiment":"neutral","sentiment_score":-0.009454985770086447}],"sentiment":"neutral","sentiment_score":-0.009195230528712272,"channel":1,"num_words":5,"start":23.715,"end":26.055},{"sentences":[{"text":"J j I n","start":26.825,"end":28.205,"sentiment":"neutral","sentiment_score":-0.00891015341039747}],"sentiment":"neutral","sentiment_score":-0.00891015341039747,"channel":0,"num_words":4,"start":26.825,"end":28.205},{"sentences":[{"text":"space y e","start":29.16,"end":30.3,"sentiment":"neutral","sentiment_score":-0.00922624689216415}],"sentiment":"neutral","sentiment_score":-0.00922624689216415,"channel":1,"num_words":3,"start":29.16,"end":30.3},{"sentences":[{"text":"y e e.","start":31.13,"end":32.01,"sentiment":"neutral","sentiment_score":-0.014353515580296516},{"text":"Okay.","start":32.01,"end":32.51,"sentiment":"neutral","sentiment_score":-0.0026263874024152756}],"sentiment":"neutral","sentiment_score":-0.011421733535826206,"channel":0,"num_words":4,"start":31.13,"end":32.51},{"sentences":[{"text":"e.","start":32.43,"end":32.68,"sentiment":"neutral","sentiment_score":-0.001814271556213498},{"text":"Yes.","start":32.68,"end":33.18,"sentiment":"neutral","sentiment_score":0.0064136129803955555}],"sentiment":"neutral","sentiment_score":0.0022996707120910287,"channel":1,"num_words":2,"start":32.43,"end":33.18},{"sentences":[{"text":"One second.","start":33.29,"end":34.11,"sentiment":"neutral","sentiment_score":0.000020536826923489625}],"sentiment":"neutral","sentiment_score":0.000020536826923489625,"channel":0,"num_words":2,"start":33.29,"end":34.11},{"sentences":[{"text":"Yes.","start":34.84,"end":35.34,"sentiment":"neutral","sentiment_score":0.015068048611283302}],"sentiment":"neutral","sentiment_score":0.015068048611283302,"channel":1,"num_words":1,"start":34.84,"end":35.34},{"sentences":[{"text":"Okay.","start":51.214996,"end":51.695,"sentiment":"neutral","sentiment_score":0.01585080474615097},{"text":"Let's have a look.","start":51.695,"end":52.754997,"sentiment":"neutral","sentiment_score":0.02258148742839694},{"text":"Today is the twenty sixth.","start":53.214996,"end":54.735,"sentiment":"neutral","sentiment_score":0.009035507403314113},{"text":"Yesterday was the twenty fifth.","start":54.735,"end":56.754997,"sentiment":"neutral","sentiment_score":-0.0035909002646803854},{"text":"The twenty fifth, we had download the link.","start":57.99,"end":63.370003,"sentiment":"neutral","sentiment_score":-0.00635997875360772}],"sentiment":"neutral","sentiment_score":0.003587824353219374,"channel":0,"num_words":23,"start":51.214996,"end":63.370003},{"sentences":[{"text":"Upload 4.1 gigs.","start":63.83,"end":65.770004,"sentiment":"neutral","sentiment_score":-0.0035154523017505803},{"text":"So you're saying this happens at what what time does it happen?","start":71.765,"end":74.745,"sentiment":"neutral","sentiment_score":-0.04199318587779999}],"sentiment":"neutral","sentiment_score":-0.034297639162590106,"channel":0,"num_words":15,"start":63.83,"end":74.745},{"sentences":[{"text":"Eleven to midnight.","start":76.125,"end":77.405,"sentiment":"neutral","sentiment_score":-0.08354248106479645},{"text":"The whole night.","start":77.405,"end":78.205,"sentiment":"neutral","sentiment_score":-0.1957195649544398},{"text":"A midnight.","start":78.205,"end":78.784996,"sentiment":"neutral","sentiment_score":-0.30176782608032227},{"text":"It's slow.","start":79.244995,"end":79.965,"sentiment":"negative","sentiment_score":-0.587254136800766},{"text":"It's really slow slow, and I can't can't search anything.","start":79.965,"end":84.145,"sentiment":"negative","sentiment_score":-0.6079924821853637}],"sentiment":"negative","sentiment_score":-0.43478774428367617,"channel":1,"num_words":20,"start":76.125,"end":84.145},{"sentences":[{"text":"Even when I scroll the TikTok, it doesn't work.","start":84.604996,"end":88.07001,"sentiment":"negative","sentiment_score":-0.5008866687615713}],"sentiment":"negative","sentiment_score":-0.5008866687615713,"channel":1,"num_words":9,"start":84.604996,"end":88.07001},{"sentences":[{"text":"Okay.","start":88.78,"end":89.28,"sentiment":"neutral","sentiment_score":-0.16018852591514587},{"text":"I I understand the TikTok at the moment because there was a restriction a few weeks ago regarding 16 year olds.","start":89.34,"end":96.799995,"sentiment":"neutral","sentiment_score":-0.20586563221045903}],"sentiment":"neutral","sentiment_score":-0.20378940010612662,"channel":0,"num_words":22,"start":88.78,"end":96.799995},{"sentences":[{"text":"Oh,","start":97.57001,"end":97.810005,"sentiment":"neutral","sentiment_score":-0.0655011236667633}],"sentiment":"neutral","sentiment_score":-0.0655011236667633,"channel":1,"num_words":1,"start":97.57001,"end":97.810005},{"sentences":[{"text":"This","start":97.579994,"end":97.899994,"sentiment":"neutral","sentiment_score":-0.07068322598934174}],"sentiment":"neutral","sentiment_score":-0.07068322598934174,"channel":0,"num_words":1,"start":97.579994,"end":97.899994},{"sentences":[{"text":"yeah?","start":97.810005,"end":98.310005,"sentiment":"neutral","sentiment_score":-0.06719325482845306}],"sentiment":"neutral","sentiment_score":-0.06719325482845306,"channel":1,"num_words":1,"start":97.810005,"end":98.310005},{"sentences":[{"text":"this this was presented by the Australian government.","start":97.899994,"end":100.32,"sentiment":"neutral","sentiment_score":-0.0947816064581275},{"text":"There there is an issue with TikTok.","start":100.665,"end":102.185005,"sentiment":"neutral","sentiment_score":-0.24620203886713302},{"text":"We're trying to get that resolved.","start":102.185005,"end":103.485,"sentiment":"neutral","sentiment_score":-0.18127070367336273},{"text":"We should have that resolved so probably early sometime next week.","start":103.545006,"end":106.845,"sentiment":"neutral","sentiment_score":-0.007440870797092264},{"text":"But as for the speed dropping, I'm not sure why that's happening.","start":108.58501,"end":112.605,"sentiment":"negative","sentiment_score":-0.49413428952296573}],"sentiment":"neutral","sentiment_score":-0.2177443727004257,"channel":0,"num_words":44,"start":97.899994,"end":112.605},{"sentences":[{"text":"Yeah.","start":113.33,"end":113.57,"sentiment":"neutral","sentiment_score":-0.08659546077251434},{"text":"But but every single night is every single night, it doesn't work.","start":113.57,"end":117.270004,"sentiment":"negative","sentiment_score":-0.5477625454465548},{"text":"Even when I scroll the YouTube at the nighttime, around the dinner time, it's really slow.","start":117.89,"end":124.71,"sentiment":"negative","sentiment_score":-0.5554797016084194}],"sentiment":"negative","sentiment_score":-0.5361179735126167,"channel":1,"num_words":29,"start":113.33,"end":124.71},{"sentences":[{"text":"Alright.","start":127.520004,"end":128.02,"sentiment":"neutral","sentiment_score":-0.07750377058982849},{"text":"Are you gonna be using the Internet tonight at 11:00?","start":130.22499,"end":133.125,"sentiment":"neutral","sentiment_score":-0.020874902419745923}],"sentiment":"neutral","sentiment_score":-0.02602298134429888,"channel":0,"num_words":11,"start":127.520004,"end":133.125},{"sentences":[{"text":"Yep.","start":133.885,"end":134.385,"sentiment":"neutral","sentiment_score":0.015572584234178066}],"sentiment":"neutral","sentiment_score":0.015572584234178066,"channel":1,"num_words":1,"start":133.885,"end":134.385},{"sentences":[{"text":"I'm gonna give you a phone number.","start":134.625,"end":135.905,"sentiment":"neutral","sentiment_score":0.01669316692277789},{"text":"Can you have you got a pen and paper?","start":135.905,"end":137.36499,"sentiment":"neutral","sentiment_score":0.005673617848919498}],"sentiment":"neutral","sentiment_score":0.010494670568732545,"channel":0,"num_words":16,"start":134.625,"end":137.36499},{"sentences":[{"text":"Yep.","start":138.045,"end":138.545,"sentiment":"neutral","sentiment_score":0.016675319522619247}],"sentiment":"neutral","sentiment_score":0.016675319522619247,"channel":1,"num_words":1,"start":138.045,"end":138.545},{"sentences":[{"text":"Okay.","start":139.265,"end":139.665,"sentiment":"neutral","sentiment_score":0.024288788437843323},{"text":"This is the 247 service.","start":139.665,"end":141.925,"sentiment":"neutral","sentiment_score":0.020334769040346146}],"sentiment":"neutral","sentiment_score":0.02099377227326234,"channel":0,"num_words":6,"start":139.265,"end":141.925},{"sentences":[{"text":"Yep.","start":142.62999,"end":142.95,"sentiment":"neutral","sentiment_score":0.03439745679497719}],"sentiment":"neutral","sentiment_score":0.03439745679497719,"channel":1,"num_words":1,"start":142.62999,"end":142.95},{"sentences":[{"text":"So","start":142.85,"end":143.17,"sentiment":"neutral","sentiment_score":0.02515729144215584}],"sentiment":"neutral","sentiment_score":0.02515729144215584,"channel":0,"num_words":1,"start":142.85,"end":143.17},{"sentences":[{"text":"Okay.","start":142.95,"end":143.45,"sentiment":"neutral","sentiment_score":0.03665567189455032}],"sentiment":"neutral","sentiment_score":0.03665567189455032,"channel":1,"num_words":1,"start":142.95,"end":143.45},{"sentences":[{"text":"I I want you to text assistance to this number around about 11:00.","start":143.17,"end":148.23001,"sentiment":"neutral","sentiment_score":0.035946413301504575},{"text":"0403763744.","start":149.73001,"end":160.235,"sentiment":"neutral","sentiment_score":0.005845055915415287},{"text":"And now it's not a it's not an open channel where you can talk.","start":162.05501,"end":166.475,"sentiment":"neutral","sentiment_score":-0.10042087441044194},{"text":"It's mainly done through text.","start":166.77501,"end":168.55501,"sentiment":"neutral","sentiment_score":-0.05906552523374557},{"text":"So 11:00, just send a text message","start":169.41501,"end":172.94,"sentiment":"neutral","sentiment_score":-0.013545949943363667}],"sentiment":"neutral","sentiment_score":-0.03307232721708715,"channel":0,"num_words":40,"start":143.17,"end":172.94},{"sentences":[{"text":"Yep.","start":172.68,"end":173.18,"sentiment":"neutral","sentiment_score":-0.02146065980195999}],"sentiment":"neutral","sentiment_score":-0.02146065980195999,"channel":1,"num_words":1,"start":172.68,"end":173.18},{"sentences":[{"text":"assistance.","start":173.31999,"end":173.81999,"sentiment":"neutral","sentiment_score":-0.06144466996192932},{"text":"My Internet is slow or something like that.","start":174.76,"end":176.68,"sentiment":"negative","sentiment_score":-0.4206783100962639},{"text":"Alright?","start":176.68,"end":177.18,"sentiment":"neutral","sentiment_score":-0.11208240687847136},{"text":"And one of our engineering guys will reply to you as soon as they see the text.","start":178.12,"end":182.37999,"sentiment":"neutral","sentiment_score":-0.08104091006166794}],"sentiment":"neutral","sentiment_score":-0.18209811217255062,"channel":0,"num_words":27,"start":173.31999,"end":182.37999},{"sentences":[{"text":"Yep.","start":182.84,"end":182.92,"sentiment":"neutral","sentiment_score":0.0002180083392886445},{"text":"Yeah.","start":182.92,"end":183.15999,"sentiment":"neutral","sentiment_score":0.010516932234168053},{"text":"Alright.","start":183.15999,"end":183.65999,"sentiment":"neutral","sentiment_score":0.04718276858329773}],"sentiment":"neutral","sentiment_score":0.019305903052251477,"channel":1,"num_words":3,"start":182.84,"end":183.65999},{"sentences":[{"text":"And then we'll we'll run some tests, and we'll get you to run some tests at your end and see if we can fix up the issue for the speed.","start":183.56,"end":190.60501,"sentiment":"neutral","sentiment_score":0.01648696530610323},{"text":"But regarding TikTok, at this","start":190.60501,"end":193.16501,"sentiment":"neutral","sentiment_score":-0.12023676037788392}],"sentiment":"neutral","sentiment_score":-0.0030449955058949336,"channel":0,"num_words":35,"start":183.56,"end":193.16501},{"sentences":[{"text":"Yep.","start":193.10501,"end":193.60501,"sentiment":"neutral","sentiment_score":-0.08428655564785004}],"sentiment":"neutral","sentiment_score":-0.08428655564785004,"channel":1,"num_words":1,"start":193.10501,"end":193.60501},{"sentences":[{"text":"stage, because of the restriction, I'm not too sure when that's gonna be available for I was heard.","start":193.16501,"end":199.725,"sentiment":"neutral","sentiment_score":-0.15305007124940553},{"text":"Sometimes mid sometime","start":199.725,"end":201.185,"sentiment":"neutral","sentiment_score":-0.06525234257181485}],"sentiment":"neutral","sentiment_score":-0.14050753858117832,"channel":0,"num_words":21,"start":193.16501,"end":201.185},{"sentences":[{"text":"Oh,","start":200.76,"end":201.26,"sentiment":"neutral","sentiment_score":-0.05600271373987198}],"sentiment":"neutral","sentiment_score":-0.05600271373987198,"channel":1,"num_words":1,"start":200.76,"end":201.26},{"sentences":[{"text":"mid next week, We should have that resolved.","start":201.24501,"end":204.56,"sentiment":"neutral","sentiment_score":-0.07114646257832646}],"sentiment":"neutral","sentiment_score":-0.07114646257832646,"channel":0,"num_words":8,"start":201.24501,"end":204.56},{"sentences":[{"text":"okay.","start":204.28,"end":204.59999,"sentiment":"neutral","sentiment_score":0.055874962359666824},{"text":"Yep.","start":204.59999,"end":205.09999,"sentiment":"neutral","sentiment_score":0.03750322759151459}],"sentiment":"neutral","sentiment_score":0.046689094975590706,"channel":1,"num_words":2,"start":204.28,"end":205.09999},{"sentences":[{"text":"Okay?","start":205.45999,"end":205.95999,"sentiment":"neutral","sentiment_score":0.03349703922867775}],"sentiment":"neutral","sentiment_score":0.03349703922867775,"channel":0,"num_words":1,"start":205.45999,"end":205.95999},{"sentences":[{"text":"Yep.","start":205.64,"end":205.95999,"sentiment":"neutral","sentiment_score":0.048071496188640594},{"text":"Alright.","start":205.95999,"end":206.45999,"sentiment":"neutral","sentiment_score":0.10623546689748764},{"text":"Yep.","start":206.68,"end":207.18,"sentiment":"neutral","sentiment_score":0.1030588448047638}],"sentiment":"neutral","sentiment_score":0.08578860263029735,"channel":1,"num_words":3,"start":205.64,"end":207.18},{"sentences":[{"text":"Okay.","start":206.81999,"end":207.31999,"sentiment":"neutral","sentiment_score":0.2174052745103836},{"text":"Thank you.","start":207.37999,"end":208.12,"sentiment":"positive","sentiment_score":0.45654089748859406}],"sentiment":"positive","sentiment_score":0.3768290231625239,"channel":0,"num_words":3,"start":206.81999,"end":208.12},{"sentences":[{"text":"Thank you.","start":207.87999,"end":208.7,"sentiment":"positive","sentiment_score":0.4362780451774597}],"sentiment":"positive","sentiment_score":0.4362780451774597,"channel":1,"num_words":2,"start":207.87999,"end":208.7},{"sentences":[{"text":"Bye.","start":208.9,"end":209.4,"sentiment":"neutral","sentiment_score":0.25673672556877136}],"sentiment":"neutral","sentiment_score":0.25673672556877136,"channel":0,"num_words":1,"start":208.9,"end":209.4},{"sentences":[{"text":"Bye.","start":208.92,"end":209.42,"sentiment":"neutral","sentiment_score":0.11279823631048204}],"sentiment":"neutral","sentiment_score":0.11279823631048204,"channel":1,"num_words":1,"start":208.92,"end":209.42},{"sentences":[{"text":"Bye.","start":209.62,"end":210.12,"sentiment":"neutral","sentiment_score":-0.08149013668298721}],"sentiment":"neutral","sentiment_score":-0.08149013668298721,"channel":0,"num_words":1,"start":209.62,"end":210.12}]},"summary":{"result":"success","short":"The customer is experiencing issues with their internet at nighttime and is experiencing slow speeds. The agent asks the customer to check their name and provides them with a phone number to call for assistance. The agent also mentions a restriction with TikTok but is unsure when it will be resolved. They plan to run tests and get the customer to run some tests at their end."},"intents":{"segments":[{"text":"Airtel tech Hi. support. Hi. I'm Judy, and I also asked about why my Internet that it can't use at nighttime around eleven to o nine. I'm not sure why.","start_word":2,"end_word":31,"intents":[{"intent":"Request technical assistance","confidence_score":0.17824316}]},{"text":"I'm gonna give you a phone number. Can you have you got a pen and paper? Yep. Okay.","start_word":253,"end_word":270,"intents":[{"intent":"Provide phone number","confidence_score":0.057264365}]},{"text":"I I want you to text assistance to this number around about 11:00. 0403763744.","start_word":279,"end_word":292,"intents":[{"intent":"Request text assistance","confidence_score":0.09942399}]},{"text":"My Internet is slow or something like that. Alright?","start_word":321,"end_word":329,"intents":[{"intent":"Report internet issue","confidence_score":0.035345964}]},{"text":"But regarding TikTok, at this Yep. stage, because of the restriction, I'm not too sure when that's gonna be available for I was heard. Sometimes mid sometime Oh, mid next week, We should have that resolved. okay.","start_word":380,"end_word":416,"intents":[{"intent":"Resolve tiktok issue","confidence_score":0.019532453},{"intent":"Resolve tiktok issue","confidence_score":0.07911821}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Airtel tech Hi. support. Hi. I'm Judy, and I also asked about why my Internet that it can't use at nighttime around eleven to o nine.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":-0.11292647570371628},{"text":"I'm not sure why.","start_word":28,"end_word":31,"sentiment":"negative","sentiment_score":-0.34157246351242065},{"text":"Here we go. May I have Yeah. Can the you first please check first my name? area? J I n space y Sorry? e e. J I n J j I n space y e y e e. Okay. e. Yes. One second. Yes. Okay. Let's have a look. Today is the twenty sixth. Yesterday was the twenty fifth. The twenty fifth, we had download the link. Upload 4.1 gigs. So you're saying this happens at what what time does it happen? Eleven to midnight. The whole night. A midnight.","start_word":32,"end_word":121,"sentiment":"neutral","sentiment_score":-0.023601748049259182},{"text":"It's slow. It's really slow slow, and I can't can't search anything. Even when I scroll the TikTok, it doesn't work.","start_word":122,"end_word":142,"sentiment":"negative","sentiment_score":-0.5610888004302979},{"text":"Okay. I I understand the TikTok at the moment because there was a restriction a few weeks ago regarding 16 year olds. Oh, This yeah? this this was presented by the Australian government. There there is an issue with TikTok. We're trying to get that resolved. We should have that resolved so probably early sometime next week.","start_word":143,"end_word":199,"sentiment":"neutral","sentiment_score":-0.15671509504318237},{"text":"But as for the speed dropping, I'm not sure why that's happening.","start_word":200,"end_word":211,"sentiment":"negative","sentiment_score":-0.5129537582397461},{"text":"Yeah.","start_word":212,"end_word":212,"sentiment":"neutral","sentiment_score":-0.12369227409362792},{"text":"But but every single night is every single night, it doesn't work. Even when I scroll the YouTube at the nighttime, around the dinner time, it's really slow.","start_word":213,"end_word":240,"sentiment":"negative","sentiment_score":-0.5742426514625549},{"text":"Alright. Are you gonna be using the Internet tonight at 11:00? Yep. I'm gonna give you a phone number. Can you have you got a pen and paper? Yep. Okay. This is the 247 service. Yep. So Okay. I I want you to text assistance to this number around about 11:00. 0403763744. And now it's not a it's not an open channel where you can talk. It's mainly done through text. So 11:00, just send a text message Yep. assistance.","start_word":241,"end_word":320,"sentiment":"neutral","sentiment_score":-0.016835445538163185},{"text":"My Internet is slow or something like that.","start_word":321,"end_word":328,"sentiment":"negative","sentiment_score":-0.43338799476623535},{"text":"Alright? And one of our engineering guys will reply to you as soon as they see the text. Yep. Yeah. Alright. And then we'll we'll run some tests, and we'll get you to run some tests at your end and see if we can fix up the issue for the speed. But regarding TikTok, at this Yep. stage, because of the restriction, I'm not too sure when that's gonna be available for I was heard. Sometimes mid sometime Oh, mid next week, We should have that resolved. okay. Yep. Okay? Yep. Alright. Yep. Okay.","start_word":329,"end_word":422,"sentiment":"neutral","sentiment_score":-0.04263320565223694},{"text":"Thank you. Thank you.","start_word":423,"end_word":426,"sentiment":"positive","sentiment_score":0.4422115981578827},{"text":"Bye. Bye. Bye.","start_word":427,"end_word":429,"sentiment":"neutral","sentiment_score":0.17917533715566}],"average":{"sentiment":"neutral","sentiment_score":-0.12911650993370935}}}}