{"metadata":{"transaction_key":"deprecated","request_id":"019ef729-ef6f-7d43-a3b7-b79149605d36","sha256":"b1ee83a1a2ace95bc7ebfd0f6866b845bfb429954bfed88ce46a1299c49d6b65","created":"2026-06-24T01:06:22.871Z","duration":231.55194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":629,"output_tokens":76},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":688,"output_tokens":690},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":688,"output_tokens":123}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. May I speak with Daniel Daniel MacArthur? Ronald from Cloud Solution IT. Sorry. Cloud. Cloud Solution IT. Thank you. Yeah. Good morning. Daniel, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. Wonderful. Daniel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bhagit Singh, to introduce our company and our services. Name of the company again, Daniel, it's Cloud Solution IT. Yeah. Cloud solution IT, Daniel, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Daniel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of July. Sorry? Okay. Mhmm. Mhmm. Yeah. I did, sir. We we we did. Actually, we were able to set up an introductory meeting last year, but I think you were not able to attend that meeting. Yes, sir. Mhmm. Alright. Okay. No. That that would be fine, Daniel. But thank you so much for answering my call again. Alright. Thank you, Daniel. Have a good day.","confidence":0.99902344,"words":[{"word":"yeah","start":34.379997,"end":34.699997,"confidence":0.91015625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.167400062084198},{"word":"good","start":34.699997,"end":34.94,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2891124486923218},{"word":"morning","start":34.94,"end":35.42,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.23126327991485596},{"word":"may","start":35.42,"end":35.66,"confidence":0.7163086,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.10978814959526062},{"word":"i","start":35.66,"end":35.739998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0990297943353653},{"word":"speak","start":35.739998,"end":35.899998,"confidence":0.99902344,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.11191916465759276},{"word":"with","start":35.899998,"end":36.399998,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0933162271976471},{"word":"daniel","start":36.54,"end":37.04,"confidence":0.7260742,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.08025915920734406},{"word":"daniel","start":37.26,"end":37.76,"confidence":0.6899414,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.03735777363181114},{"word":"macarthur","start":37.82,"end":38.32,"confidence":0.71118164,"punctuated_word":"MacArthur?","sentiment":"neutral","sentiment_score":0.06502474099397659},{"word":"ronald","start":42.575,"end":43.055,"confidence":0.8964844,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.007617153227329254},{"word":"from","start":43.055,"end":43.555,"confidence":0.9350586,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.012624533846974373},{"word":"cloud","start":43.614998,"end":43.934998,"confidence":0.73583984,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.009113557636737823},{"word":"solution","start":43.934998,"end":44.434998,"confidence":0.9550781,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.014086782932281494},{"word":"it","start":44.495,"end":44.995,"confidence":0.982666,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.011431239545345306},{"word":"sorry","start":48.815,"end":49.215,"confidence":0.69470215,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.18999254703521729},{"word":"cloud","start":49.215,"end":49.715,"confidence":0.7149658,"punctuated_word":"Cloud.","sentiment":"neutral","sentiment_score":-0.03296944126486778},{"word":"cloud","start":50.335,"end":50.735,"confidence":0.7138672,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":-0.01810833066701889},{"word":"solution","start":50.735,"end":51.235,"confidence":0.7241211,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":-0.019534114748239517},{"word":"it","start":51.295,"end":51.795,"confidence":0.99902344,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":-0.011846103705465794},{"word":"thank","start":55.57,"end":55.809998,"confidence":0.8803711,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.29572969675064087},{"word":"you","start":55.809998,"end":56.309998,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2678412199020386},{"word":"yeah","start":101.104996,"end":101.424995,"confidence":0.736084,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15566623210906982},{"word":"good","start":101.424995,"end":101.665,"confidence":0.9326172,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3533623516559601},{"word":"morning","start":101.665,"end":102.165,"confidence":0.9641113,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3845776915550232},{"word":"daniel","start":102.784996,"end":103.265,"confidence":0.9694824,"punctuated_word":"Daniel,","sentiment":"positive","sentiment_score":0.3527132272720337},{"word":"it's","start":103.265,"end":103.765,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.3961615562438965},{"word":"ronald","start":103.905,"end":104.405,"confidence":0.98095703,"punctuated_word":"Ronald","sentiment":"positive","sentiment_score":0.3551809787750244},{"word":"from","start":104.625,"end":105.125,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.38681620359420776},{"word":"cloud","start":105.185,"end":105.585,"confidence":0.7949219,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.30111515522003174},{"word":"solution","start":105.585,"end":106.085,"confidence":0.9760742,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.2915780246257782},{"word":"it","start":106.225,"end":106.725,"confidence":0.9921875,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2826716899871826},{"word":"how","start":107.345,"end":107.505,"confidence":0.9873047,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4078117907047272},{"word":"are","start":107.505,"end":107.665,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.400664746761322},{"word":"you","start":107.665,"end":107.825,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3974050283432007},{"word":"doing","start":107.825,"end":108.065,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.3690385818481446},{"word":"today","start":108.065,"end":108.565,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3870095014572144},{"word":"alright","start":110.305,"end":110.705,"confidence":0.99365234,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.22820806503295896},{"word":"okay","start":110.705,"end":111.104996,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.3246714770793915},{"word":"wonderful","start":111.104996,"end":111.604996,"confidence":0.9995117,"punctuated_word":"Wonderful.","sentiment":"positive","sentiment_score":0.4123406410217285},{"word":"daniel","start":112.270004,"end":112.670006,"confidence":0.9909668,"punctuated_word":"Daniel,","sentiment":"neutral","sentiment_score":0.08290203660726547},{"word":"i","start":112.670006,"end":112.83,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.046848565340042114},{"word":"am","start":112.83,"end":112.990005,"confidence":0.99902344,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.05518778413534165},{"word":"not","start":112.990005,"end":113.15,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08409061282873154},{"word":"so","start":113.15,"end":113.39,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1199180707335472},{"word":"sure","start":113.39,"end":113.71,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.10196630656719208},{"word":"if","start":113.71,"end":113.87,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10729286074638368},{"word":"you","start":113.87,"end":113.950005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13208827376365662},{"word":"can","start":113.950005,"end":114.19,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.06988745927810669},{"word":"still","start":114.19,"end":114.69,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.05929476022720337},{"word":"remember","start":114.83,"end":115.33,"confidence":0.9604492,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.02854537218809128},{"word":"the","start":115.39,"end":115.55,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030833087861537933},{"word":"company","start":115.55,"end":115.950005,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.06557634472846985},{"word":"because","start":115.950005,"end":116.270004,"confidence":0.5234375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.029346365481615067},{"word":"the","start":116.270004,"end":116.350006,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02190721035003662},{"word":"last","start":116.350006,"end":116.670006,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.013933233916759493},{"word":"time","start":116.670006,"end":116.83,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.02538982778787613},{"word":"that","start":116.83,"end":117.07,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03889130055904389},{"word":"we","start":117.07,"end":117.39,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07661037892103195},{"word":"touched","start":117.39,"end":117.71,"confidence":0.60009766,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.07634137570858002},{"word":"base","start":117.71,"end":118.03,"confidence":0.9980469,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.03759395331144333},{"word":"with","start":118.03,"end":118.11,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10745037347078323},{"word":"you","start":118.11,"end":118.350006,"confidence":0.97094727,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.07648664712905884},{"word":"it","start":118.350006,"end":118.51,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03993064165115357},{"word":"was","start":118.51,"end":119.01,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.020410940051078796},{"word":"september","start":119.07,"end":119.57,"confidence":0.9951172,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.05120148882269859},{"word":"of","start":119.630005,"end":119.79,"confidence":0.9160156,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04138239473104477},{"word":"last","start":119.79,"end":120.11,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.018803220242261887},{"word":"year","start":120.11,"end":120.61,"confidence":0.9645996,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.013123832643032074},{"word":"and","start":121.23,"end":121.73,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.011503942310810087},{"word":"during","start":121.87,"end":122.270004,"confidence":0.97509766,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.02500320225954056},{"word":"that","start":122.270004,"end":122.51,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01224539428949356},{"word":"time","start":122.51,"end":122.83,"confidence":0.99365234,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.01531396061182022},{"word":"i","start":122.83,"end":122.91,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011874116957187653},{"word":"was","start":122.91,"end":123.41,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.014538727700710297},{"word":"trying","start":123.47,"end":123.79,"confidence":0.9980469,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.028043977916240692},{"word":"to","start":123.79,"end":123.950005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.032425083220005035},{"word":"arrange","start":123.950005,"end":124.350006,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.04584759473800659},{"word":"a","start":124.350006,"end":124.51,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029924187809228897},{"word":"meeting","start":124.51,"end":124.83,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06361651420593262},{"word":"with","start":124.83,"end":125.07,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0800444558262825},{"word":"you","start":125.07,"end":125.39,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10962684452533722},{"word":"together","start":125.39,"end":125.87,"confidence":0.91259766,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.060405977070331573},{"word":"with","start":125.87,"end":126.03,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12603053450584412},{"word":"my","start":126.03,"end":126.53,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.10120012611150742},{"word":"cto","start":126.555,"end":127.035,"confidence":0.9868164,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.06071506440639496},{"word":"mister","start":127.035,"end":127.515,"confidence":0.99194336,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.07833582907915115},{"word":"bhagit","start":127.515,"end":128.015,"confidence":0.6432292,"punctuated_word":"Bhagit","sentiment":"neutral","sentiment_score":0.05330128595232963},{"word":"singh","start":128.075,"end":128.575,"confidence":0.9128418,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.06133298575878143},{"word":"to","start":129.115,"end":129.515,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10149142891168594},{"word":"introduce","start":129.515,"end":129.995,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.1192089542746544},{"word":"our","start":129.995,"end":130.235,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1000264808535576},{"word":"company","start":130.235,"end":130.635,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.10648374259471892},{"word":"and","start":130.635,"end":130.795,"confidence":0.9819336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15712794661521912},{"word":"our","start":130.795,"end":131.035,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11518712341785432},{"word":"services","start":131.035,"end":131.535,"confidence":0.9995117,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.07094882428646088},{"word":"name","start":132.635,"end":132.955,"confidence":0.99902344,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.02790752798318863},{"word":"of","start":132.955,"end":133.035,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.020763996988534927},{"word":"the","start":133.035,"end":133.195,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02462868019938469},{"word":"company","start":133.195,"end":133.515,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.025976985692977905},{"word":"again","start":133.515,"end":133.755,"confidence":0.96728516,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.030451051890850067},{"word":"daniel","start":133.755,"end":134.155,"confidence":0.9614258,"punctuated_word":"Daniel,","sentiment":"neutral","sentiment_score":0.04081874340772629},{"word":"it's","start":134.155,"end":134.475,"confidence":0.9909668,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.056182023137807846},{"word":"cloud","start":134.475,"end":134.875,"confidence":0.8935547,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.04817815124988556},{"word":"solution","start":134.875,"end":135.375,"confidence":0.99316406,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.02828262001276016},{"word":"it","start":135.435,"end":135.935,"confidence":0.9772949,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.013121725991368294},{"word":"yeah","start":138.155,"end":138.655,"confidence":0.696167,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03345455974340439},{"word":"cloud","start":139.54001,"end":139.78,"confidence":0.9941406,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.029269319027662277},{"word":"solution","start":139.78,"end":140.26001,"confidence":0.76464844,"punctuated_word":"solution","sentiment":"neutral","sentiment_score":0.03120526671409607},{"word":"it","start":140.26001,"end":140.58,"confidence":0.9946289,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":0.036993272602558136},{"word":"daniel","start":140.58,"end":140.98001,"confidence":0.907959,"punctuated_word":"Daniel,","sentiment":"neutral","sentiment_score":0.04273631423711777},{"word":"we","start":140.98001,"end":141.14,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.090742327272892},{"word":"are","start":141.14,"end":141.3,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0783238410949707},{"word":"a","start":141.3,"end":141.8,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08689199388027191},{"word":"managed","start":142.26001,"end":142.58,"confidence":0.9199219,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.10137924551963806},{"word":"service","start":142.58,"end":143.06,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.0580303855240345},{"word":"provider","start":143.06,"end":143.56,"confidence":0.99853516,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.08292306959629059},{"word":"we","start":144.02,"end":144.1,"confidence":0.83935547,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10593482851982115},{"word":"are","start":144.1,"end":144.26001,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.12416736781597136},{"word":"also","start":144.26001,"end":144.58,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.12728416919708252},{"word":"microsoft","start":144.58,"end":145.06,"confidence":0.89501953,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.0958622395992279},{"word":"trusted","start":145.06,"end":145.54001,"confidence":0.9941406,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.12906798720359802},{"word":"partner","start":145.54001,"end":146.04001,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.1447523534297943},{"word":"providing","start":146.58,"end":147.08,"confidence":0.70214844,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.14782777428627014},{"word":"services","start":147.14,"end":147.64,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.11299964040517808},{"word":"for","start":147.70001,"end":148.1,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.16702347993850708},{"word":"cloud","start":148.1,"end":148.5,"confidence":0.9902344,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.13961422443389893},{"word":"solution","start":148.5,"end":149.0,"confidence":0.8718262,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.1360754817724228},{"word":"cybersecurity","start":149.3,"end":149.8,"confidence":0.9135742,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.11266045272350313},{"word":"backup","start":150.42,"end":150.82,"confidence":0.9863281,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.11191420257091522},{"word":"and","start":150.82,"end":150.98001,"confidence":0.79296875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1335250735282898},{"word":"recovery","start":150.98001,"end":151.48001,"confidence":0.9897461,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.13326992094516754},{"word":"sharepoint","start":151.70001,"end":152.20001,"confidence":0.98811847,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.11673758924007416},{"word":"manage","start":152.985,"end":153.22499,"confidence":0.8269043,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.09745346754789352},{"word":"three","start":153.22499,"end":153.625,"confidence":0.99609375,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.09116768091917038},{"word":"six","start":153.625,"end":153.86499,"confidence":0.6611328,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.055471841245889664},{"word":"five","start":153.86499,"end":154.36499,"confidence":0.9904785,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.08369419723749161},{"word":"power","start":154.42499,"end":154.745,"confidence":0.99121094,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.1302470862865448},{"word":"bi","start":154.745,"end":155.14499,"confidence":0.91625977,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.10934901237487792},{"word":"and","start":155.14499,"end":155.305,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0685117095708847},{"word":"many","start":155.305,"end":155.545,"confidence":0.99902344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.12964992225170135},{"word":"more","start":155.545,"end":156.045,"confidence":0.99658203,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":-0.02655956335365772},{"word":"and","start":156.50499,"end":157.00499,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.036492884159088135},{"word":"reason","start":157.14499,"end":157.465,"confidence":0.5,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.04535199701786041},{"word":"for","start":157.465,"end":157.625,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03065924160182476},{"word":"my","start":157.625,"end":157.78499,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05411696434020996},{"word":"call","start":157.78499,"end":158.025,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.08244287967681885},{"word":"today","start":158.025,"end":158.345,"confidence":0.9995117,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.08097139745950699},{"word":"daniel","start":158.345,"end":158.845,"confidence":0.9758301,"punctuated_word":"Daniel,","sentiment":"neutral","sentiment_score":0.05999041348695755},{"word":"same","start":158.985,"end":159.14499,"confidence":0.9970703,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.07855934649705887},{"word":"thing","start":159.14499,"end":159.385,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.08933711051940918},{"word":"as","start":159.385,"end":159.625,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.09933440387248992},{"word":"before","start":159.625,"end":160.125,"confidence":0.85913086,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.07628083974123001},{"word":"we're","start":160.745,"end":161.065,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.0709911435842514},{"word":"only","start":161.065,"end":161.305,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.0797417163848877},{"word":"hoping","start":161.305,"end":161.625,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.08786827325820923},{"word":"to","start":161.625,"end":161.86499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13877475261688232},{"word":"arrange","start":161.86499,"end":162.185,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.14207163453102112},{"word":"an","start":162.185,"end":162.50499,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.13752564787864685},{"word":"introductory","start":162.50499,"end":163.00499,"confidence":1.0,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.14052963256835938},{"word":"meeting","start":163.305,"end":163.625,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.15809088945388794},{"word":"with","start":163.625,"end":163.78499,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.21980854868888855},{"word":"you","start":163.78499,"end":164.025,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1712791621685028},{"word":"simply","start":164.025,"end":164.345,"confidence":0.9526367,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.15789245069026947},{"word":"to","start":164.345,"end":164.58499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17076869308948517},{"word":"introduce","start":164.58499,"end":165.065,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.1435745358467102},{"word":"our","start":165.065,"end":165.305,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.15708033740520477},{"word":"company","start":165.305,"end":165.78499,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.16489018499851227},{"word":"only","start":165.78499,"end":166.025,"confidence":0.92578125,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.16491392254829407},{"word":"for","start":166.025,"end":166.265,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.16099995374679563},{"word":"future","start":166.265,"end":166.745,"confidence":0.9980469,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.16659271717071533},{"word":"reference","start":166.745,"end":167.245,"confidence":0.8457031,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.14495369791984558},{"word":"and","start":167.94,"end":168.42,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10768614709377287},{"word":"we're","start":168.42,"end":168.66,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.12989653646945953},{"word":"hoping","start":168.66,"end":168.98,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.12837602198123932},{"word":"that","start":168.98,"end":169.14,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15061907470226288},{"word":"you","start":169.14,"end":169.3,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13340793550014496},{"word":"have","start":169.3,"end":169.45999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10703375190496443},{"word":"an","start":169.45999,"end":169.62,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.11526796966791152},{"word":"available","start":169.62,"end":170.02,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.10654648393392564},{"word":"time","start":170.02,"end":170.34,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.10320448130369186},{"word":"next","start":170.34,"end":170.58,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.0902462899684906},{"word":"month","start":170.58,"end":170.9,"confidence":0.93310547,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.09564343094825745},{"word":"maybe","start":170.9,"end":171.22,"confidence":0.99902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.07963911443948746},{"word":"on","start":171.22,"end":171.37999,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08687350153923035},{"word":"first","start":171.37999,"end":171.62,"confidence":0.9921875,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.09117860347032548},{"word":"or","start":171.62,"end":171.86,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.07299298793077469},{"word":"second","start":171.86,"end":172.26,"confidence":0.9980469,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.09376631677150726},{"word":"week","start":172.26,"end":172.34,"confidence":0.9970703,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.07568209618330002},{"word":"of","start":172.34,"end":172.5,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08104366064071655},{"word":"july","start":172.5,"end":173.0,"confidence":0.97021484,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":0.06102707237005234},{"word":"sorry","start":176.66,"end":177.16,"confidence":0.8063965,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.08921395987272263},{"word":"okay","start":178.34,"end":178.84,"confidence":0.69921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04103872552514076},{"word":"mhmm","start":180.42,"end":180.92,"confidence":0.9987793,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06287021189928055},{"word":"mhmm","start":191.675,"end":191.91501,"confidence":0.9559326,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03210771456360817},{"word":"yeah","start":191.91501,"end":192.235,"confidence":0.9812012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009452387690544128},{"word":"i","start":192.235,"end":192.475,"confidence":0.9350586,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008773591369390488},{"word":"did","start":192.475,"end":192.875,"confidence":0.99560547,"punctuated_word":"did,","sentiment":"neutral","sentiment_score":-0.007726483047008514},{"word":"sir","start":192.875,"end":193.27501,"confidence":0.99853516,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.006541003938764334},{"word":"we","start":193.27501,"end":193.435,"confidence":0.9291992,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.0005524978041648865},{"word":"we","start":193.435,"end":193.595,"confidence":0.82666016,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.002987924963235855},{"word":"we","start":193.595,"end":193.755,"confidence":0.75341797,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.000766068696975708},{"word":"did","start":193.755,"end":194.255,"confidence":0.98046875,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":-0.011813033372163773},{"word":"actually","start":194.395,"end":194.63501,"confidence":0.97143555,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.07401435077190399},{"word":"we","start":194.63501,"end":194.795,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06803621351718903},{"word":"were","start":194.795,"end":194.955,"confidence":0.984375,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.05153263732790947},{"word":"able","start":194.955,"end":195.195,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.04435858875513077},{"word":"to","start":195.195,"end":195.695,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0908581241965294},{"word":"set","start":196.55501,"end":196.795,"confidence":0.9707031,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.05635140463709831},{"word":"up","start":196.795,"end":196.955,"confidence":0.98828125,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.06416907161474228},{"word":"an","start":196.955,"end":197.115,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.055618640035390854},{"word":"introductory","start":197.115,"end":197.615,"confidence":1.0,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":-0.0451030358672142},{"word":"meeting","start":197.835,"end":198.335,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.033274516463279724},{"word":"last","start":198.395,"end":198.875,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.05417579039931297},{"word":"year","start":198.875,"end":199.375,"confidence":0.9838867,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":-0.06375730037689209},{"word":"but","start":199.85,"end":200.01,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0858841985464096},{"word":"i","start":200.01,"end":200.17,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20045927166938785},{"word":"think","start":200.17,"end":200.41,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.2168615609407425},{"word":"you","start":200.41,"end":200.56999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2261616438627243},{"word":"were","start":200.56999,"end":200.81,"confidence":0.9980469,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.1982409805059433},{"word":"not","start":200.81,"end":200.97,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23495252430438995},{"word":"able","start":200.97,"end":201.20999,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.19498705863952637},{"word":"to","start":201.20999,"end":201.37,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24449574947357175},{"word":"attend","start":201.37,"end":201.61,"confidence":1.0,"punctuated_word":"attend","sentiment":"neutral","sentiment_score":-0.2501225173473358},{"word":"that","start":201.61,"end":201.77,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.20466579496860504},{"word":"meeting","start":201.77,"end":202.27,"confidence":0.99853516,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.18522852659225464},{"word":"yes","start":212.175,"end":212.41501,"confidence":0.9030762,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.11230979859828948},{"word":"sir","start":212.41501,"end":212.91501,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.1573472023010254},{"word":"mhmm","start":218.735,"end":219.235,"confidence":0.9949951,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.11834653466939926},{"word":"alright","start":222.095,"end":222.595,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.026008959859609604},{"word":"okay","start":222.79694,"end":223.11693,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0052499305456876755},{"word":"no","start":223.11693,"end":223.19693,"confidence":0.7237549,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.03980912268161774},{"word":"that","start":223.19693,"end":223.43694,"confidence":0.8364258,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.03528551757335663},{"word":"that","start":223.43694,"end":223.59694,"confidence":0.8886719,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07884182035923004},{"word":"would","start":223.59694,"end":223.75693,"confidence":0.96435547,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0744573101401329},{"word":"be","start":223.75693,"end":223.91693,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.056638993322849274},{"word":"fine","start":223.91693,"end":224.23694,"confidence":0.99902344,"punctuated_word":"fine,","sentiment":"neutral","sentiment_score":0.050986215472221375},{"word":"daniel","start":224.23694,"end":224.63693,"confidence":0.97314453,"punctuated_word":"Daniel.","sentiment":"neutral","sentiment_score":0.0970046892762184},{"word":"but","start":224.63693,"end":224.79694,"confidence":0.9863281,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.1606629639863968},{"word":"thank","start":224.79694,"end":225.03694,"confidence":1.0,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.31217682361602783},{"word":"you","start":225.03694,"end":225.11693,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3208560347557068},{"word":"so","start":225.11693,"end":225.27693,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2684887647628784},{"word":"much","start":225.27693,"end":225.51694,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.4606940448284149},{"word":"for","start":225.51694,"end":225.67694,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5485315322875977},{"word":"answering","start":225.67694,"end":225.99693,"confidence":1.0,"punctuated_word":"answering","sentiment":"positive","sentiment_score":0.5099045634269714},{"word":"my","start":225.99693,"end":226.15694,"confidence":0.99609375,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.5067446827888489},{"word":"call","start":226.15694,"end":226.39693,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.5339434146881104},{"word":"again","start":226.39693,"end":226.89693,"confidence":0.99902344,"punctuated_word":"again.","sentiment":"positive","sentiment_score":0.4987441301345825},{"word":"alright","start":228.15694,"end":228.63693,"confidence":0.99121094,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.4084058701992035},{"word":"thank","start":228.63693,"end":228.87694,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8438013792037964},{"word":"you","start":228.87694,"end":229.03693,"confidence":1.0,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.8421226739883423},{"word":"daniel","start":229.03693,"end":229.43694,"confidence":1.0,"punctuated_word":"Daniel.","sentiment":"positive","sentiment_score":0.7801922559738159},{"word":"have","start":229.43694,"end":229.59694,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7350196242332458},{"word":"a","start":229.59694,"end":229.67694,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.78101646900177},{"word":"good","start":229.67694,"end":229.83693,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.7877774238586426},{"word":"day","start":229.83693,"end":230.33693,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.08972268551588058}],"paragraphs":{"transcript":"\nYeah. Good morning. May I speak with Daniel Daniel MacArthur? Ronald from Cloud Solution IT. Sorry.\n\nCloud. Cloud Solution IT. Thank you. Yeah. Good morning.\n\nDaniel, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. Wonderful.\n\nDaniel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bhagit Singh, to introduce our company and our services. Name of the company again, Daniel, it's Cloud Solution IT. Yeah. Cloud solution IT, Daniel, we are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Daniel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of July. Sorry? Okay.\n\nMhmm. Mhmm. Yeah. I did, sir. We we we did.\n\nActually, we were able to set up an introductory meeting last year, but I think you were not able to attend that meeting. Yes, sir. Mhmm. Alright. Okay.\n\nNo. That that would be fine, Daniel. But thank you so much for answering my call again. Alright. Thank you, Daniel.\n\nHave a good day.","paragraphs":[{"sentences":[{"text":"Yeah.","start":34.379997,"end":34.699997,"sentiment":"neutral","sentiment_score":0.167400062084198},{"text":"Good morning.","start":34.699997,"end":35.42,"sentiment":"neutral","sentiment_score":0.26018786430358887},{"text":"May I speak with Daniel Daniel MacArthur?","start":35.42,"end":38.32,"sentiment":"neutral","sentiment_score":0.08524214423128537},{"text":"Ronald from Cloud Solution IT.","start":42.575,"end":44.995,"sentiment":"neutral","sentiment_score":0.01097465343773365},{"text":"Sorry.","start":48.815,"end":49.215,"sentiment":"neutral","sentiment_score":-0.18999254703521729}],"sentiment":"neutral","sentiment_score":0.07183447002898902,"num_words":16,"start":34.379997,"end":49.215},{"sentences":[{"text":"Cloud.","start":49.215,"end":49.715,"sentiment":"neutral","sentiment_score":-0.03296944126486778},{"text":"Cloud Solution IT.","start":50.335,"end":51.795,"sentiment":"neutral","sentiment_score":-0.0164961830402414},{"text":"Thank you.","start":55.57,"end":56.309998,"sentiment":"neutral","sentiment_score":0.2817854583263397},{"text":"Yeah.","start":101.104996,"end":101.424995,"sentiment":"neutral","sentiment_score":0.15566623210906982},{"text":"Good morning.","start":101.424995,"end":102.165,"sentiment":"positive","sentiment_score":0.36897002160549164}],"sentiment":"neutral","sentiment_score":0.15274657795412672,"num_words":9,"start":49.215,"end":102.165},{"sentences":[{"text":"Daniel, it's Ronald from Cloud Solution IT.","start":102.784996,"end":106.725,"sentiment":"positive","sentiment_score":0.3380338336740221},{"text":"How are you doing today?","start":107.345,"end":108.565,"sentiment":"positive","sentiment_score":0.39238592982292175},{"text":"Alright.","start":110.305,"end":110.705,"sentiment":"neutral","sentiment_score":0.22820806503295896},{"text":"Okay.","start":110.705,"end":111.104996,"sentiment":"neutral","sentiment_score":0.3246714770793915},{"text":"Wonderful.","start":111.104996,"end":111.604996,"sentiment":"positive","sentiment_score":0.4123406410217285}],"sentiment":"positive","sentiment_score":0.35289244453112284,"num_words":15,"start":102.784996,"end":111.604996},{"sentences":[{"text":"Daniel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year.","start":112.270004,"end":120.61,"sentiment":"neutral","sentiment_score":-0.007405678388373605},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bhagit Singh, to introduce our company and our services.","start":121.23,"end":131.535,"sentiment":"neutral","sentiment_score":0.06636312245218842},{"text":"Name of the company again, Daniel, it's Cloud Solution IT.","start":132.635,"end":135.935,"sentiment":"neutral","sentiment_score":0.031631150655448435},{"text":"Yeah.","start":138.155,"end":138.655,"sentiment":"neutral","sentiment_score":0.03345455974340439},{"text":"Cloud solution IT, Daniel, we are a managed service provider.","start":139.54001,"end":143.56,"sentiment":"neutral","sentiment_score":0.0638495035469532}],"sentiment":"neutral","sentiment_score":0.033315593957320436,"num_words":77,"start":112.270004,"end":143.56},{"sentences":[{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start":144.02,"end":156.045,"sentiment":"neutral","sentiment_score":0.11110808558762074},{"text":"And reason for my call today, Daniel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":156.50499,"end":167.245,"sentiment":"neutral","sentiment_score":0.11706284576406081},{"text":"And we're hoping that you have an available time next month, maybe on first or second week of July.","start":167.94,"end":173.0,"sentiment":"neutral","sentiment_score":0.10053323562207975},{"text":"Sorry?","start":176.66,"end":177.16,"sentiment":"neutral","sentiment_score":-0.08921395987272263},{"text":"Okay.","start":178.34,"end":178.84,"sentiment":"neutral","sentiment_score":-0.04103872552514076}],"sentiment":"neutral","sentiment_score":0.10617718821097362,"num_words":76,"start":144.02,"end":178.84},{"sentences":[{"text":"Mhmm.","start":180.42,"end":180.92,"sentiment":"neutral","sentiment_score":-0.06287021189928055},{"text":"Mhmm.","start":191.675,"end":191.91501,"sentiment":"neutral","sentiment_score":-0.03210771456360817},{"text":"Yeah.","start":191.91501,"end":192.235,"sentiment":"neutral","sentiment_score":-0.009452387690544128},{"text":"I did, sir.","start":192.235,"end":193.27501,"sentiment":"neutral","sentiment_score":-0.003319690159211556},{"text":"We we we did.","start":193.27501,"end":194.255,"sentiment":"neutral","sentiment_score":-0.0036468468606472015}],"sentiment":"neutral","sentiment_score":-0.012897677207365631,"num_words":10,"start":180.42,"end":194.255},{"sentences":[{"text":"Actually, we were able to set up an introductory meeting last year, but I think you were not able to attend that meeting.","start":194.395,"end":202.27,"sentiment":"neutral","sentiment_score":-0.12796997829623843},{"text":"Yes, sir.","start":212.175,"end":212.91501,"sentiment":"neutral","sentiment_score":0.13482850044965744},{"text":"Mhmm.","start":218.735,"end":219.235,"sentiment":"neutral","sentiment_score":-0.11834653466939926},{"text":"Alright.","start":222.095,"end":222.595,"sentiment":"neutral","sentiment_score":0.026008959859609604},{"text":"Okay.","start":222.79694,"end":223.11693,"sentiment":"neutral","sentiment_score":0.0052499305456876755}],"sentiment":"neutral","sentiment_score":-0.09859786229208112,"num_words":28,"start":194.395,"end":223.11693},{"sentences":[{"text":"No.","start":223.11693,"end":223.19693,"sentiment":"neutral","sentiment_score":-0.03980912268161774},{"text":"That that would be fine, Daniel.","start":223.19693,"end":224.63693,"sentiment":"neutral","sentiment_score":0.0655357576906681},{"text":"But thank you so much for answering my call again.","start":224.63693,"end":226.89693,"sentiment":"positive","sentiment_score":0.41207469552755355},{"text":"Alright.","start":228.15694,"end":228.63693,"sentiment":"positive","sentiment_score":0.4084058701992035},{"text":"Thank you, Daniel.","start":228.63693,"end":229.43694,"sentiment":"positive","sentiment_score":0.8220387697219849}],"sentiment":"positive","sentiment_score":0.3499368837191945,"num_words":21,"start":223.11693,"end":229.43694},{"sentences":[{"text":"Have a good day.","start":229.43694,"end":230.33693,"sentiment":"positive","sentiment_score":0.5535227078944445}],"sentiment":"positive","sentiment_score":0.5535227078944445,"num_words":4,"start":229.43694,"end":230.33693}]}}]},{"alternatives":[{"transcript":"Welcome to MSF Sugar. In order to direct your call, please select from the following options. Press 1 for Cane Transport and Traffic Office. Press 2 for Cane Services. Press 3 for accounts payable. Press 4 for procurement. Press 5 for recruitment. Press 6 for information technology. Press 7 for all other inquiries. MSF Sugar. Good morning. Marissa speaking. Okay. Who can I ask who's calling? From which solution IT? Sorry. I missed the first word. Cloud solution IT. Okay. Just a moment. Hey, Marissa. Hello. Dan speaking. Have a good day. Mhmm. Yeah. I'll have to get back to you about that. We're just starting a mill at the moment. So, yeah, I'm just trying to look at I'm not really looking at that changing hosting with that at the moment. So, yeah. If you guys sent me an email before, I'm guessing. Yeah. I'm just saying, but if you're just sending a a cold call email to serve a meeting, I'm busy. I just don't usually get the same. I get heaps of these every day. That's all. Yeah. Cool. Okay. Yeah. So yeah. I I'm just gonna pass from that new way at the moment. Thanks. We're not we're not looking at moving stuff in that area at the moment with the managed service. Okay. Have okay. Have a good day. See you. Bye.","confidence":0.9790039,"words":[{"word":"welcome","start":0.39999998,"end":0.71999997,"confidence":0.9980469,"punctuated_word":"Welcome","sentiment":"positive","sentiment_score":0.3635933101177216},{"word":"to","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4169705808162689},{"word":"msf","start":0.96,"end":1.36,"confidence":0.9831543,"punctuated_word":"MSF","sentiment":"neutral","sentiment_score":0.2585378587245941},{"word":"sugar","start":1.36,"end":1.8399999,"confidence":0.98217773,"punctuated_word":"Sugar.","sentiment":"neutral","sentiment_score":0.32656025886535645},{"word":"in","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.24986466765403748},{"word":"order","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.21407724916934967},{"word":"to","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15996387600898743},{"word":"direct","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.14371611177921295},{"word":"your","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1420113444328308},{"word":"call","start":3.04,"end":3.4399998,"confidence":1.0,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.10709872841835022},{"word":"please","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.06550891697406769},{"word":"select","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.0931769534945488},{"word":"from","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1106019765138626},{"word":"the","start":4.24,"end":4.3199997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09844940900802612},{"word":"following","start":4.3199997,"end":4.72,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.07711773365736008},{"word":"options","start":4.72,"end":5.22,"confidence":0.9980469,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.08220386505126953},{"word":"press","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.038880374282598495},{"word":"1","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.04340176656842232},{"word":"for","start":6.16,"end":6.3999996,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04568442702293396},{"word":"cane","start":6.3999996,"end":6.7999997,"confidence":0.7089844,"punctuated_word":"Cane","sentiment":"neutral","sentiment_score":0.05667956173419952},{"word":"transport","start":6.7999997,"end":7.2,"confidence":0.97314453,"punctuated_word":"Transport","sentiment":"neutral","sentiment_score":0.06008163094520569},{"word":"and","start":7.2,"end":7.3599997,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.060436490923166275},{"word":"traffic","start":7.3599997,"end":7.7599998,"confidence":0.7675781,"punctuated_word":"Traffic","sentiment":"neutral","sentiment_score":0.055659230798482895},{"word":"office","start":7.7599998,"end":8.26,"confidence":0.96069336,"punctuated_word":"Office.","sentiment":"neutral","sentiment_score":0.07388155907392502},{"word":"press","start":8.4,"end":8.72,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.04589845985174179},{"word":"2","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.05239304527640343},{"word":"for","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04753215238451958},{"word":"cane","start":9.2,"end":9.5199995,"confidence":0.9946289,"punctuated_word":"Cane","sentiment":"neutral","sentiment_score":0.04562781751155853},{"word":"services","start":9.5199995,"end":10.0199995,"confidence":0.9770508,"punctuated_word":"Services.","sentiment":"neutral","sentiment_score":0.034396328032016754},{"word":"press","start":10.48,"end":10.8,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.032518401741981506},{"word":"3","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.042954299598932266},{"word":"for","start":11.04,"end":11.28,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04093773290514946},{"word":"accounts","start":11.28,"end":11.679999,"confidence":0.984375,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.022636324167251587},{"word":"payable","start":11.679999,"end":12.179999,"confidence":0.99902344,"punctuated_word":"payable.","sentiment":"neutral","sentiment_score":0.036567602306604385},{"word":"press","start":12.695,"end":13.014999,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.03415513038635254},{"word":"4","start":13.014999,"end":13.295,"confidence":1.0,"punctuated_word":"4","sentiment":"neutral","sentiment_score":0.04264209046959877},{"word":"for","start":13.295,"end":13.575,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04667983949184418},{"word":"procurement","start":13.575,"end":14.075,"confidence":0.9995117,"punctuated_word":"procurement.","sentiment":"neutral","sentiment_score":0.04041159898042679},{"word":"press","start":14.615,"end":14.934999,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.0331268347799778},{"word":"5","start":14.934999,"end":15.254999,"confidence":1.0,"punctuated_word":"5","sentiment":"neutral","sentiment_score":0.04810050129890442},{"word":"for","start":15.254999,"end":15.495,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.043483152985572815},{"word":"recruitment","start":15.495,"end":15.995,"confidence":0.9975586,"punctuated_word":"recruitment.","sentiment":"neutral","sentiment_score":0.03759070485830307},{"word":"press","start":16.375,"end":16.615,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.03663689270615578},{"word":"6","start":16.615,"end":16.935,"confidence":1.0,"punctuated_word":"6","sentiment":"neutral","sentiment_score":0.048550691455602646},{"word":"for","start":16.935,"end":17.175,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05165843665599823},{"word":"information","start":17.175,"end":17.675,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.049485012888908386},{"word":"technology","start":17.814999,"end":18.314999,"confidence":0.99902344,"punctuated_word":"technology.","sentiment":"neutral","sentiment_score":0.05806885659694672},{"word":"press","start":19.015,"end":19.255,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.04751595854759216},{"word":"7","start":19.255,"end":19.575,"confidence":1.0,"punctuated_word":"7","sentiment":"neutral","sentiment_score":0.0646030381321907},{"word":"for","start":19.575,"end":19.814999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05773306265473366},{"word":"all","start":19.814999,"end":19.974998,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.07099544256925583},{"word":"other","start":19.974998,"end":20.295,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.06919360160827637},{"word":"inquiries","start":20.295,"end":20.795,"confidence":0.9946289,"punctuated_word":"inquiries.","sentiment":"neutral","sentiment_score":0.05558127164840698},{"word":"msf","start":31.259998,"end":31.74,"confidence":0.8149414,"punctuated_word":"MSF","sentiment":"neutral","sentiment_score":0.08367293328046799},{"word":"sugar","start":31.74,"end":32.059998,"confidence":0.59747314,"punctuated_word":"Sugar.","sentiment":"neutral","sentiment_score":0.0948205143213272},{"word":"good","start":32.059998,"end":32.219997,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3385079801082611},{"word":"morning","start":32.219997,"end":32.46,"confidence":0.99853516,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2820742130279541},{"word":"marissa","start":32.46,"end":32.86,"confidence":0.8359375,"punctuated_word":"Marissa","sentiment":"neutral","sentiment_score":0.18470272421836853},{"word":"speaking","start":32.86,"end":33.36,"confidence":1.0,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.22817498445510864},{"word":"okay","start":39.82,"end":40.3,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.007755348458886147},{"word":"who","start":40.3,"end":40.379997,"confidence":0.96435547,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.047343671321868896},{"word":"can","start":40.379997,"end":40.5,"confidence":0.8173828,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.016280408948659897},{"word":"i","start":40.5,"end":40.62,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.025413956493139267},{"word":"ask","start":40.62,"end":40.78,"confidence":0.78222656,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.02728872001171112},{"word":"who's","start":40.78,"end":41.019997,"confidence":0.97143555,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":-0.02530699037015438},{"word":"calling","start":41.019997,"end":41.519997,"confidence":1.0,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":0.004758358001708984},{"word":"from","start":46.745003,"end":47.065002,"confidence":0.97509766,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.009255222976207731},{"word":"which","start":47.065002,"end":47.225002,"confidence":0.87158203,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.013642188161611555},{"word":"solution","start":47.225002,"end":47.725002,"confidence":0.6538086,"punctuated_word":"solution","sentiment":"neutral","sentiment_score":-0.010751338675618172},{"word":"it","start":47.785,"end":48.105,"confidence":0.8129883,"punctuated_word":"IT?","sentiment":"neutral","sentiment_score":-0.010912581346929072},{"word":"sorry","start":48.105,"end":48.225,"confidence":0.8745117,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.17313826084136963},{"word":"i","start":48.225,"end":48.345,"confidence":0.51708984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2562813460826874},{"word":"missed","start":48.345,"end":48.665,"confidence":0.5307617,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.24473826587200165},{"word":"the","start":48.665,"end":48.825,"confidence":0.51220703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22326743602752688},{"word":"first","start":48.825,"end":49.145,"confidence":0.9980469,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.15646596252918243},{"word":"word","start":49.145,"end":49.645,"confidence":0.6269531,"punctuated_word":"word.","sentiment":"neutral","sentiment_score":-0.08575396239757538},{"word":"cloud","start":52.025,"end":52.425003,"confidence":0.6723633,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":-0.014073057100176811},{"word":"solution","start":52.425003,"end":52.925003,"confidence":0.921875,"punctuated_word":"solution","sentiment":"neutral","sentiment_score":-0.02372700534760952},{"word":"it","start":52.985,"end":53.485,"confidence":0.953125,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":-0.017631202936172485},{"word":"okay","start":53.545002,"end":53.865,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009904405102133753},{"word":"just","start":53.865,"end":54.105,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.01253649964928627},{"word":"a","start":54.105,"end":54.185,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03562694787979126},{"word":"moment","start":54.185,"end":54.685,"confidence":0.9970703,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.0734725072979927},{"word":"hey","start":96.770004,"end":97.09,"confidence":0.7236328,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.13284103572368622},{"word":"marissa","start":97.09,"end":97.59,"confidence":0.9480794,"punctuated_word":"Marissa.","sentiment":"neutral","sentiment_score":0.1376928687095642},{"word":"hello","start":99.17,"end":99.49,"confidence":0.9650879,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.07608187198638916},{"word":"dan","start":99.49,"end":99.729996,"confidence":0.9902344,"punctuated_word":"Dan","sentiment":"neutral","sentiment_score":0.071221724152565},{"word":"speaking","start":99.729996,"end":100.229996,"confidence":0.9980469,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.05745508149266243},{"word":"have","start":108.905,"end":109.145,"confidence":0.40185547,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5067340135574341},{"word":"a","start":109.145,"end":109.225,"confidence":0.609375,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4792865514755249},{"word":"good","start":109.225,"end":109.384995,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4232921600341797},{"word":"day","start":109.384995,"end":109.884995,"confidence":0.94677734,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.36848533153533936},{"word":"mhmm","start":136.595,"end":137.095,"confidence":0.91345215,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.002473730593919754},{"word":"yeah","start":173.54,"end":174.04,"confidence":0.8000488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0134843522682786},{"word":"i'll","start":174.18,"end":174.42,"confidence":0.7158203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.003017917275428772},{"word":"have","start":174.42,"end":174.58,"confidence":0.60839844,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.019705213606357574},{"word":"to","start":174.58,"end":174.74,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01426047831773758},{"word":"get","start":174.74,"end":174.9,"confidence":0.7060547,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.02680674754083157},{"word":"back","start":174.9,"end":175.06,"confidence":0.9760742,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.013164358213543892},{"word":"to","start":175.06,"end":175.14,"confidence":0.64453125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02231132611632347},{"word":"you","start":175.14,"end":175.22,"confidence":0.84228516,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02327839657664299},{"word":"about","start":175.22,"end":175.38,"confidence":0.73339844,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.02289479784667492},{"word":"that","start":175.38,"end":175.88,"confidence":0.607666,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.039488039910793304},{"word":"we're","start":176.02,"end":176.34,"confidence":0.90844727,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.051470935344696045},{"word":"just","start":176.34,"end":176.5,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.049225859344005585},{"word":"starting","start":176.5,"end":176.82,"confidence":0.93603516,"punctuated_word":"starting","sentiment":"neutral","sentiment_score":-0.0509473979473114},{"word":"a","start":176.82,"end":176.9,"confidence":0.6953125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12589024007320404},{"word":"mill","start":176.9,"end":177.00667,"confidence":0.6738281,"punctuated_word":"mill","sentiment":"neutral","sentiment_score":-0.15091082453727722},{"word":"at","start":177.00667,"end":177.11333,"confidence":0.6015625,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.145840123295784},{"word":"the","start":177.11333,"end":177.22,"confidence":0.9589844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1261846274137497},{"word":"moment","start":177.22,"end":177.72,"confidence":0.9211426,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.1033135950565338},{"word":"so","start":177.86,"end":178.36,"confidence":0.7426758,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.03978251665830612},{"word":"yeah","start":179.7,"end":180.02,"confidence":0.7570801,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.05172295868396759},{"word":"i'm","start":180.02,"end":180.18,"confidence":0.9880371,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06485707312822342},{"word":"just","start":180.18,"end":180.34,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0700569897890091},{"word":"trying","start":180.34,"end":180.58,"confidence":0.9838867,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.06847339123487473},{"word":"to","start":180.58,"end":180.66,"confidence":0.97802734,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08067608624696732},{"word":"look","start":180.66,"end":180.74,"confidence":0.56591797,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.06550251692533493},{"word":"at","start":180.74,"end":180.82,"confidence":0.7973633,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08171156793832779},{"word":"i'm","start":180.9,"end":181.06,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13453489542007446},{"word":"not","start":181.06,"end":181.22,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13584381341934204},{"word":"really","start":181.22,"end":181.46,"confidence":0.99902344,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.16299444437026978},{"word":"looking","start":181.46,"end":181.78,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.12522238492965698},{"word":"at","start":181.78,"end":182.26,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.16015096008777618},{"word":"that","start":182.26,"end":182.76,"confidence":0.85498047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16405071318149567},{"word":"changing","start":183.3,"end":183.8,"confidence":0.9902344,"punctuated_word":"changing","sentiment":"neutral","sentiment_score":-0.14453814923763275},{"word":"hosting","start":184.5,"end":184.98,"confidence":0.6586914,"punctuated_word":"hosting","sentiment":"neutral","sentiment_score":-0.12094322592020036},{"word":"with","start":184.98,"end":185.14,"confidence":0.7988281,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.14455196261405945},{"word":"that","start":185.14,"end":185.3,"confidence":0.7133789,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15232519805431366},{"word":"at","start":185.3,"end":185.46,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.14147637784481049},{"word":"the","start":185.46,"end":185.62,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12812726199626925},{"word":"moment","start":185.62,"end":186.1,"confidence":0.9597168,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.12939555943012238},{"word":"so","start":186.1,"end":186.6,"confidence":0.8503418,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.06492741405963898},{"word":"yeah","start":188.095,"end":188.595,"confidence":0.798584,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.05426913499832153},{"word":"if","start":188.655,"end":188.97499,"confidence":0.39941406,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0643175020813942},{"word":"you","start":188.97499,"end":189.055,"confidence":0.90234375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06502972543239594},{"word":"guys","start":189.055,"end":189.215,"confidence":0.95703125,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.07201285660266876},{"word":"sent","start":189.215,"end":189.455,"confidence":0.84472656,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.059765949845314026},{"word":"me","start":189.455,"end":189.535,"confidence":0.9951172,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06319092959165573},{"word":"an","start":189.535,"end":189.61499,"confidence":0.9838867,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.043659187853336334},{"word":"email","start":189.61499,"end":189.935,"confidence":0.9970703,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.05067039281129837},{"word":"before","start":189.935,"end":190.415,"confidence":0.93847656,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":-0.05350679159164429},{"word":"i'm","start":190.415,"end":190.655,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05180120468139648},{"word":"guessing","start":190.655,"end":191.155,"confidence":0.9375,"punctuated_word":"guessing.","sentiment":"neutral","sentiment_score":-0.05481205880641937},{"word":"yeah","start":203.62999,"end":203.95,"confidence":0.8383789,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.14155152440071106},{"word":"i'm","start":203.95,"end":204.03,"confidence":0.9165039,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.18277035653591156},{"word":"just","start":204.03,"end":204.19,"confidence":0.66552734,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21307267248630524},{"word":"saying","start":204.19,"end":204.34999,"confidence":0.5794678,"punctuated_word":"saying,","sentiment":"neutral","sentiment_score":-0.19265075027942655},{"word":"but","start":204.34999,"end":204.51,"confidence":0.44140625,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1725536733865738},{"word":"if","start":204.51,"end":204.67,"confidence":0.69677734,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.23218874633312225},{"word":"you're","start":204.67,"end":204.75,"confidence":0.9753418,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.23687243461608887},{"word":"just","start":204.75,"end":204.83,"confidence":0.734375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2787500321865082},{"word":"sending","start":204.83,"end":205.15,"confidence":0.9980469,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.3003608286380768},{"word":"a","start":205.15,"end":205.31,"confidence":0.8178711,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2701140344142914},{"word":"a","start":205.31,"end":205.39,"confidence":0.7998047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.31930625438690186},{"word":"cold","start":205.39,"end":205.70999,"confidence":0.8984375,"punctuated_word":"cold","sentiment":"neutral","sentiment_score":-0.30047276616096497},{"word":"call","start":205.70999,"end":205.87,"confidence":0.9838867,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.3261195421218872},{"word":"email","start":205.87,"end":206.19,"confidence":0.9716797,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.25057268142700195},{"word":"to","start":206.19,"end":206.26999,"confidence":0.59375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3159884810447693},{"word":"serve","start":206.26999,"end":206.51,"confidence":0.5444336,"punctuated_word":"serve","sentiment":"neutral","sentiment_score":-0.2631254196166992},{"word":"a","start":206.51,"end":206.59,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.24427688121795657},{"word":"meeting","start":206.59,"end":206.83,"confidence":0.9194336,"punctuated_word":"meeting,","sentiment":"neutral","sentiment_score":-0.2619439363479614},{"word":"i'm","start":206.83,"end":207.15,"confidence":0.94262695,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.42865943908691406},{"word":"busy","start":207.15,"end":207.47,"confidence":0.9577637,"punctuated_word":"busy.","sentiment":"negative","sentiment_score":-0.3777978420257568},{"word":"i","start":207.47,"end":207.54999,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33973097801208496},{"word":"just","start":207.54999,"end":207.70999,"confidence":0.90478516,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.3114134669303894},{"word":"don't","start":207.70999,"end":207.87,"confidence":0.8498535,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.3176795244216919},{"word":"usually","start":207.87,"end":208.26999,"confidence":0.9448242,"punctuated_word":"usually","sentiment":"negative","sentiment_score":-0.34310656785964966},{"word":"get","start":208.26999,"end":208.43,"confidence":0.48486328,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.37225183844566345},{"word":"the","start":208.43,"end":208.51,"confidence":0.7739258,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35653451085090637},{"word":"same","start":208.51,"end":208.90999,"confidence":0.9128418,"punctuated_word":"same.","sentiment":"negative","sentiment_score":-0.33765333890914917},{"word":"i","start":208.90999,"end":208.98999,"confidence":0.8642578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3151089549064636},{"word":"get","start":208.98999,"end":209.39,"confidence":0.9472656,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.3365589380264282},{"word":"heaps","start":209.39,"end":209.87,"confidence":0.6727295,"punctuated_word":"heaps","sentiment":"neutral","sentiment_score":-0.26495110988616943},{"word":"of","start":209.87,"end":210.11,"confidence":0.91503906,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.27363690733909607},{"word":"these","start":210.11,"end":210.34999,"confidence":0.91015625,"punctuated_word":"these","sentiment":"negative","sentiment_score":-0.35270819067955017},{"word":"every","start":210.34999,"end":210.59,"confidence":0.6713867,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.2618969976902008},{"word":"day","start":210.59,"end":210.75,"confidence":0.9482422,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.26453226804733276},{"word":"that's","start":210.75,"end":210.98999,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1455603837966919},{"word":"all","start":210.98999,"end":211.245,"confidence":0.9970703,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.12365752458572388},{"word":"yeah","start":211.72499,"end":212.205,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006235003471374512},{"word":"cool","start":212.205,"end":212.525,"confidence":0.9980469,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.19201043248176575},{"word":"okay","start":212.525,"end":213.025,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0770883709192276},{"word":"yeah","start":213.08499,"end":213.405,"confidence":0.984375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.048485904932022095},{"word":"so","start":213.405,"end":213.905,"confidence":0.98535156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.022090736776590347},{"word":"yeah","start":214.045,"end":214.36499,"confidence":0.9790039,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.023823440074920654},{"word":"i","start":214.36499,"end":214.44499,"confidence":0.8378906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013816356658935549},{"word":"i'm","start":214.525,"end":214.765,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.026230458170175552},{"word":"just","start":214.765,"end":214.92499,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.012698352336883543},{"word":"gonna","start":214.92499,"end":215.08499,"confidence":0.9838867,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.008998259902000427},{"word":"pass","start":215.08499,"end":215.325,"confidence":0.91748047,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":0.02444534003734589},{"word":"from","start":215.325,"end":215.405,"confidence":0.49414062,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.007540084421634674},{"word":"that","start":215.405,"end":215.565,"confidence":0.9394531,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.006302103400230408},{"word":"new","start":215.565,"end":215.72499,"confidence":0.44091797,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.002673596143722534},{"word":"way","start":215.72499,"end":215.885,"confidence":0.79833984,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.027022480964660645},{"word":"at","start":215.885,"end":215.965,"confidence":0.9873047,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03748283535242081},{"word":"the","start":215.965,"end":216.045,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006294369697570801},{"word":"moment","start":216.045,"end":216.28499,"confidence":0.9946289,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.017827577888965607},{"word":"thanks","start":216.28499,"end":216.605,"confidence":0.98706055,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.16864922642707825},{"word":"we're","start":216.605,"end":216.765,"confidence":0.97680664,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.08155060559511185},{"word":"not","start":216.765,"end":217.00499,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10641583800315856},{"word":"we're","start":217.00499,"end":217.325,"confidence":0.8022461,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.13741211593151093},{"word":"not","start":217.325,"end":217.485,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16695237159729004},{"word":"looking","start":217.485,"end":217.985,"confidence":0.9970703,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.13393905758857727},{"word":"at","start":218.36499,"end":218.605,"confidence":0.9951172,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.19595521688461304},{"word":"moving","start":218.605,"end":219.105,"confidence":0.86865234,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.1746658831834793},{"word":"stuff","start":219.165,"end":219.325,"confidence":0.7089844,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.11472059786319733},{"word":"in","start":219.325,"end":219.485,"confidence":0.45996094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1285609006881714},{"word":"that","start":219.485,"end":219.64499,"confidence":0.98535156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1664414256811142},{"word":"area","start":219.64499,"end":219.885,"confidence":0.99902344,"punctuated_word":"area","sentiment":"neutral","sentiment_score":-0.10772594809532166},{"word":"at","start":219.885,"end":219.965,"confidence":0.9902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.14810529351234436},{"word":"the","start":219.965,"end":220.125,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.147825226187706},{"word":"moment","start":220.125,"end":220.36499,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.18175449967384336},{"word":"with","start":220.36499,"end":220.525,"confidence":0.98535156,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1783638447523117},{"word":"the","start":220.525,"end":220.605,"confidence":0.5136719,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1027274951338768},{"word":"managed","start":220.605,"end":220.92499,"confidence":0.9013672,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":-0.04371869936585426},{"word":"service","start":220.92499,"end":221.42499,"confidence":0.98535156,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.08221781253814697},{"word":"okay","start":225.02695,"end":225.26694,"confidence":0.7624512,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2637457847595215},{"word":"have","start":225.26694,"end":225.76694,"confidence":0.86621094,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.43567588925361633},{"word":"okay","start":226.86694,"end":227.18694,"confidence":0.97924805,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.3954611122608185},{"word":"have","start":227.18694,"end":227.34694,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5329298377037048},{"word":"a","start":227.34694,"end":227.42694,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5563250780105591},{"word":"good","start":227.42694,"end":227.58694,"confidence":0.99902344,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.48815256357192993},{"word":"day","start":227.58694,"end":227.82693,"confidence":0.9975586,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.30068886280059814},{"word":"see","start":227.82693,"end":227.98694,"confidence":0.97314453,"punctuated_word":"See","sentiment":"positive","sentiment_score":0.3677695095539093},{"word":"you","start":227.98694,"end":228.14694,"confidence":0.9941406,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36493268609046936},{"word":"bye","start":228.14694,"end":228.64694,"confidence":0.99365234,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.24704861640930176}],"paragraphs":{"transcript":"\nWelcome to MSF Sugar. In order to direct your call, please select from the following options. Press 1 for Cane Transport and Traffic Office. Press 2 for Cane Services. Press 3 for accounts payable.\n\nPress 4 for procurement. Press 5 for recruitment. Press 6 for information technology. Press 7 for all other inquiries. MSF Sugar.\n\nGood morning. Marissa speaking. Okay. Who can I ask who's calling? From which solution IT?\n\nSorry. I missed the first word. Cloud solution IT. Okay. Just a moment.\n\nHey, Marissa. Hello. Dan speaking. Have a good day. Mhmm.\n\nYeah. I'll have to get back to you about that. We're just starting a mill at the moment. So, yeah, I'm just trying to look at I'm not really looking at that changing hosting with that at the moment. So, yeah.\n\nIf you guys sent me an email before, I'm guessing. Yeah. I'm just saying, but if you're just sending a a cold call email to serve a meeting, I'm busy. I just don't usually get the same. I get heaps of these every day.\n\nThat's all. Yeah. Cool. Okay. Yeah.\n\nSo yeah. I I'm just gonna pass from that new way at the moment. Thanks. We're not we're not looking at moving stuff in that area at the moment with the managed service. Okay.\n\nHave okay. Have a good day. See you. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to MSF Sugar.","start":0.39999998,"end":1.8399999,"sentiment":"positive","sentiment_score":0.34141550213098526},{"text":"In order to direct your call, please select from the following options.","start":1.8399999,"end":5.22,"sentiment":"neutral","sentiment_score":0.12864923601349196},{"text":"Press 1 for Cane Transport and Traffic Office.","start":5.68,"end":8.26,"sentiment":"neutral","sentiment_score":0.05433813016861677},{"text":"Press 2 for Cane Services.","start":8.4,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.045169560611248015},{"text":"Press 3 for accounts payable.","start":10.48,"end":12.179999,"sentiment":"neutral","sentiment_score":0.03512287214398384}],"sentiment":"neutral","sentiment_score":0.11016529546502758,"num_words":34,"start":0.39999998,"end":12.179999},{"sentences":[{"text":"Press 4 for procurement.","start":12.695,"end":14.075,"sentiment":"neutral","sentiment_score":0.04097216483205557},{"text":"Press 5 for recruitment.","start":14.615,"end":15.995,"sentiment":"neutral","sentiment_score":0.040575298480689526},{"text":"Press 6 for information technology.","start":16.375,"end":18.314999,"sentiment":"neutral","sentiment_score":0.04887997806072235},{"text":"Press 7 for all other inquiries.","start":19.015,"end":20.795,"sentiment":"neutral","sentiment_score":0.060937062526742615},{"text":"MSF Sugar.","start":31.259998,"end":32.059998,"sentiment":"neutral","sentiment_score":0.0892467238008976}],"sentiment":"neutral","sentiment_score":0.05308121744365919,"num_words":21,"start":12.695,"end":32.059998},{"sentences":[{"text":"Good morning.","start":32.059998,"end":32.46,"sentiment":"neutral","sentiment_score":0.3102910965681076},{"text":"Marissa speaking.","start":32.46,"end":33.36,"sentiment":"neutral","sentiment_score":0.2064388543367386},{"text":"Okay.","start":39.82,"end":40.3,"sentiment":"neutral","sentiment_score":-0.007755348458886147},{"text":"Who can I ask who's calling?","start":40.3,"end":41.519997,"sentiment":"neutral","sentiment_score":-0.022812564857304096},{"text":"From which solution IT?","start":46.745003,"end":48.105,"sentiment":"neutral","sentiment_score":-0.011140332790091634}],"sentiment":"neutral","sentiment_score":0.05628452220310767,"num_words":15,"start":32.059998,"end":48.105},{"sentences":[{"text":"Sorry.","start":48.105,"end":48.225,"sentiment":"neutral","sentiment_score":-0.17313826084136963},{"text":"I missed the first word.","start":48.225,"end":49.645,"sentiment":"neutral","sentiment_score":-0.19330139458179474},{"text":"Cloud solution IT.","start":52.025,"end":53.485,"sentiment":"neutral","sentiment_score":-0.018477088461319607},{"text":"Okay.","start":53.545002,"end":53.865,"sentiment":"neutral","sentiment_score":0.009904405102133753},{"text":"Just a moment.","start":53.865,"end":54.685,"sentiment":"neutral","sentiment_score":0.04054531827569008}],"sentiment":"neutral","sentiment_score":-0.08181047224654601,"num_words":13,"start":48.105,"end":54.685},{"sentences":[{"text":"Hey, Marissa.","start":96.770004,"end":97.59,"sentiment":"neutral","sentiment_score":0.1352669522166252},{"text":"Hello.","start":99.17,"end":99.49,"sentiment":"neutral","sentiment_score":0.07608187198638916},{"text":"Dan speaking.","start":99.49,"end":100.229996,"sentiment":"neutral","sentiment_score":0.06433840282261372},{"text":"Have a good day.","start":108.905,"end":109.884995,"sentiment":"positive","sentiment_score":0.4444495141506195},{"text":"Mhmm.","start":136.595,"end":137.095,"sentiment":"neutral","sentiment_score":0.002473730593919754}],"sentiment":"neutral","sentiment_score":0.22555643692612648,"num_words":10,"start":96.770004,"end":137.095},{"sentences":[{"text":"Yeah.","start":173.54,"end":174.04,"sentiment":"neutral","sentiment_score":0.0134843522682786},{"text":"I'll have to get back to you about that.","start":174.18,"end":175.88,"sentiment":"neutral","sentiment_score":-0.020547475044926006},{"text":"We're just starting a mill at the moment.","start":176.02,"end":177.72,"sentiment":"neutral","sentiment_score":-0.10047295037657022},{"text":"So, yeah, I'm just trying to look at I'm not really looking at that changing hosting with that at the moment.","start":177.86,"end":186.1,"sentiment":"neutral","sentiment_score":-0.11271133557671592},{"text":"So, yeah.","start":186.1,"end":188.595,"sentiment":"neutral","sentiment_score":-0.059598274528980255}],"sentiment":"neutral","sentiment_score":-0.08442344200774664,"num_words":41,"start":173.54,"end":188.595},{"sentences":[{"text":"If you guys sent me an email before, I'm guessing.","start":188.655,"end":191.155,"sentiment":"neutral","sentiment_score":-0.05787665992975235},{"text":"Yeah.","start":203.62999,"end":203.95,"sentiment":"neutral","sentiment_score":-0.14155152440071106},{"text":"I'm just saying, but if you're just sending a a cold call email to serve a meeting, I'm busy.","start":203.95,"end":207.47,"sentiment":"neutral","sentiment_score":-0.2719787774901641},{"text":"I just don't usually get the same.","start":207.47,"end":208.90999,"sentiment":"negative","sentiment_score":-0.3397671750613621},{"text":"I get heaps of these every day.","start":208.90999,"end":210.75,"sentiment":"neutral","sentiment_score":-0.295627623796463}],"sentiment":"neutral","sentiment_score":-0.23490178381854837,"num_words":44,"start":188.655,"end":210.75},{"sentences":[{"text":"That's all.","start":210.75,"end":211.245,"sentiment":"neutral","sentiment_score":-0.13460895419120789},{"text":"Yeah.","start":211.72499,"end":212.205,"sentiment":"neutral","sentiment_score":0.006235003471374512},{"text":"Cool.","start":212.205,"end":212.525,"sentiment":"neutral","sentiment_score":0.19201043248176575},{"text":"Okay.","start":212.525,"end":213.025,"sentiment":"neutral","sentiment_score":0.0770883709192276},{"text":"Yeah.","start":213.08499,"end":213.405,"sentiment":"neutral","sentiment_score":0.048485904932022095}],"sentiment":"neutral","sentiment_score":0.009100300570329031,"num_words":6,"start":210.75,"end":213.405},{"sentences":[{"text":"So yeah.","start":213.405,"end":214.36499,"sentiment":"neutral","sentiment_score":0.0229570884257555},{"text":"I I'm just gonna pass from that new way at the moment.","start":214.36499,"end":216.28499,"sentiment":"neutral","sentiment_score":-0.008453232236206532},{"text":"Thanks.","start":216.28499,"end":216.605,"sentiment":"neutral","sentiment_score":0.16864922642707825},{"text":"We're not we're not looking at moving stuff in that area at the moment with the managed service.","start":216.605,"end":221.42499,"sentiment":"neutral","sentiment_score":-0.13328071290420163},{"text":"Okay.","start":225.02695,"end":225.26694,"sentiment":"neutral","sentiment_score":0.2637457847595215}],"sentiment":"neutral","sentiment_score":-0.05947595385505872,"num_words":34,"start":213.405,"end":225.26694},{"sentences":[{"text":"Have okay.","start":225.26694,"end":227.18694,"sentiment":"positive","sentiment_score":0.4155685007572174},{"text":"Have a good day.","start":227.18694,"end":227.82693,"sentiment":"positive","sentiment_score":0.469524085521698},{"text":"See you.","start":227.82693,"end":228.14694,"sentiment":"positive","sentiment_score":0.36635109782218933},{"text":"Bye.","start":228.14694,"end":228.64694,"sentiment":"neutral","sentiment_score":0.24704861640930176}],"sentiment":"positive","sentiment_score":0.4098871284061008,"num_words":9,"start":225.26694,"end":228.64694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to MSF Sugar. In order to direct your call, please select from the following options. Press 1 for Cane Transport and Traffic Office. Press 2 for Cane Services. Press 3 for accounts payable.\n\nPress 4 for procurement. Press 5 for recruitment. Press 6 for information technology. Press 7 for all other inquiries. MSF Sugar.\n\nGood morning. Marissa speaking.\n\nChannel 0: Yeah. Good morning. May I speak with Daniel Daniel MacArthur?\n\nChannel 1: Okay. Who can I ask who's calling?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: From which solution IT? Sorry. I missed the\n\nChannel 0: Sorry.\n\nChannel 1: first word.\n\nChannel 0: Cloud. Cloud Solution IT.\n\nChannel 1: Cloud solution IT. Okay. Just a moment.\n\nChannel 0: Thank you.\n\nChannel 1: Hey, Marissa. Hello. Dan speaking.\n\nChannel 0: Yeah. Good morning. Daniel, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Have a good day.\n\nChannel 0: Alright. Okay. Wonderful. Daniel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bhagit Singh, to introduce our company and our services.\n\nName of the company again, Daniel, it's Cloud Solution IT.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. Cloud solution IT, Daniel, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Daniel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of July.\n\nChannel 1: Yeah. I'll have to get back to you about that. We're just starting\n\nChannel 0: Sorry?\n\nChannel 1: a mill at the moment. So,\n\nChannel 0: Okay.\n\nChannel 1: yeah, I'm just trying\n\nChannel 0: Mhmm.\n\nChannel 1: to look at I'm not really looking at that changing hosting with that at the moment. So, yeah. If you guys sent me an email before, I'm guessing.\n\nChannel 0: Mhmm. Yeah. I did, sir. We we we did. Actually, we were able to set up an introductory meeting last year, but I think you were not able to attend that meeting.\n\nChannel 1: Yeah. I'm just saying, but if you're just sending a a cold call email to serve a meeting, I'm busy. I just don't usually get the same. I get heaps of these every day. That's all.\n\nYeah.\n\nChannel 0: Yes,\n\nChannel 1: Cool.\n\nChannel 0: sir.\n\nChannel 1: Okay. Yeah. So yeah. I I'm just gonna pass from that new way at the moment. Thanks.\n\nWe're not we're not looking at moving\n\nChannel 0: Mhmm.\n\nChannel 1: stuff in that area at the moment with the managed service.\n\nChannel 0: Alright. Okay. No. That that would be fine, Daniel. But thank\n\nChannel 1: Okay.\n\nChannel 0: you so\n\nChannel 1: Have\n\nChannel 0: much for answering my call again.\n\nChannel 1: okay. Have a good day. See you. Bye.\n\nChannel 0: Alright. Thank you, Daniel. Have a good day.","paragraphs":[{"sentences":[{"text":"Welcome to MSF Sugar.","start":0.39999998,"end":1.8399999,"sentiment":"positive","sentiment_score":0.34141550213098526},{"text":"In order to direct your call, please select from the following options.","start":1.8399999,"end":5.22,"sentiment":"neutral","sentiment_score":0.12864923601349196},{"text":"Press 1 for Cane Transport and Traffic Office.","start":5.68,"end":8.26,"sentiment":"neutral","sentiment_score":0.05433813016861677},{"text":"Press 2 for Cane Services.","start":8.4,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.045169560611248015},{"text":"Press 3 for accounts payable.","start":10.48,"end":12.179999,"sentiment":"neutral","sentiment_score":0.03512287214398384}],"sentiment":"neutral","sentiment_score":0.11016529546502758,"channel":1,"num_words":34,"start":0.39999998,"end":12.179999},{"sentences":[{"text":"Press 4 for procurement.","start":12.695,"end":14.075,"sentiment":"neutral","sentiment_score":0.04097216483205557},{"text":"Press 5 for recruitment.","start":14.615,"end":15.995,"sentiment":"neutral","sentiment_score":0.040575298480689526},{"text":"Press 6 for information technology.","start":16.375,"end":18.314999,"sentiment":"neutral","sentiment_score":0.04887997806072235},{"text":"Press 7 for all other inquiries.","start":19.015,"end":20.795,"sentiment":"neutral","sentiment_score":0.060937062526742615},{"text":"MSF Sugar.","start":31.259998,"end":32.059998,"sentiment":"neutral","sentiment_score":0.0892467238008976}],"sentiment":"neutral","sentiment_score":0.05308121744365919,"channel":1,"num_words":21,"start":12.695,"end":32.059998},{"sentences":[{"text":"Good morning.","start":32.059998,"end":32.46,"sentiment":"neutral","sentiment_score":0.3102910965681076},{"text":"Marissa speaking.","start":32.46,"end":33.36,"sentiment":"neutral","sentiment_score":0.2064388543367386}],"sentiment":"neutral","sentiment_score":0.2583649754524231,"channel":1,"num_words":4,"start":32.059998,"end":33.36},{"sentences":[{"text":"Yeah.","start":34.379997,"end":34.699997,"sentiment":"neutral","sentiment_score":0.167400062084198},{"text":"Good morning.","start":34.699997,"end":35.42,"sentiment":"neutral","sentiment_score":0.26018786430358887},{"text":"May I speak with Daniel Daniel MacArthur?","start":35.42,"end":38.32,"sentiment":"neutral","sentiment_score":0.08524214423128537}],"sentiment":"neutral","sentiment_score":0.12844708003103733,"channel":0,"num_words":10,"start":34.379997,"end":38.32},{"sentences":[{"text":"Okay.","start":39.82,"end":40.3,"sentiment":"neutral","sentiment_score":-0.007755348458886147},{"text":"Who can I ask who's calling?","start":40.3,"end":41.519997,"sentiment":"neutral","sentiment_score":-0.022812564857304096}],"sentiment":"neutral","sentiment_score":-0.020661533943244388,"channel":1,"num_words":7,"start":39.82,"end":41.519997},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":42.575,"end":44.995,"sentiment":"neutral","sentiment_score":0.01097465343773365}],"sentiment":"neutral","sentiment_score":0.01097465343773365,"channel":0,"num_words":5,"start":42.575,"end":44.995},{"sentences":[{"text":"From which solution IT?","start":46.745003,"end":48.105,"sentiment":"neutral","sentiment_score":-0.011140332790091634},{"text":"Sorry.","start":48.105,"end":48.225,"sentiment":"neutral","sentiment_score":-0.17313826084136963},{"text":"I missed the","start":48.225,"end":48.825,"sentiment":"neutral","sentiment_score":-0.24142901599407196}],"sentiment":"neutral","sentiment_score":-0.117748329997994,"channel":1,"num_words":8,"start":46.745003,"end":48.825},{"sentences":[{"text":"Sorry.","start":48.815,"end":49.215,"sentiment":"neutral","sentiment_score":-0.18999254703521729}],"sentiment":"neutral","sentiment_score":-0.18999254703521729,"channel":0,"num_words":1,"start":48.815,"end":49.215},{"sentences":[{"text":"first word.","start":48.825,"end":49.645,"sentiment":"neutral","sentiment_score":-0.1211099624633789}],"sentiment":"neutral","sentiment_score":-0.1211099624633789,"channel":1,"num_words":2,"start":48.825,"end":49.645},{"sentences":[{"text":"Cloud.","start":49.215,"end":49.715,"sentiment":"neutral","sentiment_score":-0.03296944126486778},{"text":"Cloud Solution IT.","start":50.335,"end":51.795,"sentiment":"neutral","sentiment_score":-0.0164961830402414}],"sentiment":"neutral","sentiment_score":-0.020614497596397996,"channel":0,"num_words":4,"start":49.215,"end":51.795},{"sentences":[{"text":"Cloud solution IT.","start":52.025,"end":53.485,"sentiment":"neutral","sentiment_score":-0.018477088461319607},{"text":"Okay.","start":53.545002,"end":53.865,"sentiment":"neutral","sentiment_score":0.009904405102133753},{"text":"Just a moment.","start":53.865,"end":54.685,"sentiment":"neutral","sentiment_score":0.04054531827569008}],"sentiment":"neutral","sentiment_score":0.010872727792177881,"channel":1,"num_words":7,"start":52.025,"end":54.685},{"sentences":[{"text":"Thank you.","start":55.57,"end":56.309998,"sentiment":"neutral","sentiment_score":0.2817854583263397}],"sentiment":"neutral","sentiment_score":0.2817854583263397,"channel":0,"num_words":2,"start":55.57,"end":56.309998},{"sentences":[{"text":"Hey, Marissa.","start":96.770004,"end":97.59,"sentiment":"neutral","sentiment_score":0.1352669522166252},{"text":"Hello.","start":99.17,"end":99.49,"sentiment":"neutral","sentiment_score":0.07608187198638916},{"text":"Dan speaking.","start":99.49,"end":100.229996,"sentiment":"neutral","sentiment_score":0.06433840282261372}],"sentiment":"neutral","sentiment_score":0.0950585164129734,"channel":1,"num_words":5,"start":96.770004,"end":100.229996},{"sentences":[{"text":"Yeah.","start":101.104996,"end":101.424995,"sentiment":"neutral","sentiment_score":0.15566623210906982},{"text":"Good morning.","start":101.424995,"end":102.165,"sentiment":"positive","sentiment_score":0.36897002160549164},{"text":"Daniel, it's Ronald from Cloud Solution IT.","start":102.784996,"end":106.725,"sentiment":"positive","sentiment_score":0.3380338336740221},{"text":"How are you doing today?","start":107.345,"end":108.565,"sentiment":"positive","sentiment_score":0.39238592982292175}],"sentiment":"positive","sentiment_score":0.3481181840101878,"channel":0,"num_words":15,"start":101.104996,"end":108.565},{"sentences":[{"text":"Have a good day.","start":108.905,"end":109.884995,"sentiment":"positive","sentiment_score":0.4444495141506195}],"sentiment":"positive","sentiment_score":0.4444495141506195,"channel":1,"num_words":4,"start":108.905,"end":109.884995},{"sentences":[{"text":"Alright.","start":110.305,"end":110.705,"sentiment":"neutral","sentiment_score":0.22820806503295896},{"text":"Okay.","start":110.705,"end":111.104996,"sentiment":"neutral","sentiment_score":0.3246714770793915},{"text":"Wonderful.","start":111.104996,"end":111.604996,"sentiment":"positive","sentiment_score":0.4123406410217285},{"text":"Daniel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year.","start":112.270004,"end":120.61,"sentiment":"neutral","sentiment_score":-0.007405678388373605},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bhagit Singh, to introduce our company and our services.","start":121.23,"end":131.535,"sentiment":"neutral","sentiment_score":0.06636312245218842}],"sentiment":"neutral","sentiment_score":0.04308914942509037,"channel":0,"num_words":59,"start":110.305,"end":131.535},{"sentences":[{"text":"Name of the company again, Daniel, it's Cloud Solution IT.","start":132.635,"end":135.935,"sentiment":"neutral","sentiment_score":0.031631150655448435}],"sentiment":"neutral","sentiment_score":0.031631150655448435,"channel":0,"num_words":10,"start":132.635,"end":135.935},{"sentences":[{"text":"Mhmm.","start":136.595,"end":137.095,"sentiment":"neutral","sentiment_score":0.002473730593919754}],"sentiment":"neutral","sentiment_score":0.002473730593919754,"channel":1,"num_words":1,"start":136.595,"end":137.095},{"sentences":[{"text":"Yeah.","start":138.155,"end":138.655,"sentiment":"neutral","sentiment_score":0.03345455974340439},{"text":"Cloud solution IT, Daniel, we are a managed service provider.","start":139.54001,"end":143.56,"sentiment":"neutral","sentiment_score":0.0638495035469532},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start":144.02,"end":156.045,"sentiment":"neutral","sentiment_score":0.11110808558762074},{"text":"And reason for my call today, Daniel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":156.50499,"end":167.245,"sentiment":"neutral","sentiment_score":0.11706284576406081},{"text":"And we're hoping that you have an available time next month, maybe on first or second week of July.","start":167.94,"end":173.0,"sentiment":"neutral","sentiment_score":0.10053323562207975}],"sentiment":"neutral","sentiment_score":0.10437257158405641,"channel":0,"num_words":85,"start":138.155,"end":173.0},{"sentences":[{"text":"Yeah.","start":173.54,"end":174.04,"sentiment":"neutral","sentiment_score":0.0134843522682786},{"text":"I'll have to get back to you about that.","start":174.18,"end":175.88,"sentiment":"neutral","sentiment_score":-0.020547475044926006},{"text":"We're just starting","start":176.02,"end":176.82,"sentiment":"neutral","sentiment_score":-0.05054806421200434}],"sentiment":"neutral","sentiment_score":-0.024852855059389885,"channel":1,"num_words":13,"start":173.54,"end":176.82},{"sentences":[{"text":"Sorry?","start":176.66,"end":177.16,"sentiment":"neutral","sentiment_score":-0.08921395987272263}],"sentiment":"neutral","sentiment_score":-0.08921395987272263,"channel":0,"num_words":1,"start":176.66,"end":177.16},{"sentences":[{"text":"a mill at the moment.","start":176.82,"end":177.72,"sentiment":"neutral","sentiment_score":-0.13042788207530975},{"text":"So,","start":177.86,"end":178.36,"sentiment":"neutral","sentiment_score":-0.03978251665830612}],"sentiment":"neutral","sentiment_score":-0.11532032117247581,"channel":1,"num_words":6,"start":176.82,"end":178.36},{"sentences":[{"text":"Okay.","start":178.34,"end":178.84,"sentiment":"neutral","sentiment_score":-0.04103872552514076}],"sentiment":"neutral","sentiment_score":-0.04103872552514076,"channel":0,"num_words":1,"start":178.34,"end":178.84},{"sentences":[{"text":"yeah, I'm just trying","start":179.7,"end":180.58,"sentiment":"neutral","sentiment_score":-0.06377760320901871}],"sentiment":"neutral","sentiment_score":-0.06377760320901871,"channel":1,"num_words":4,"start":179.7,"end":180.58},{"sentences":[{"text":"Mhmm.","start":180.42,"end":180.92,"sentiment":"neutral","sentiment_score":-0.06287021189928055}],"sentiment":"neutral","sentiment_score":-0.06287021189928055,"channel":0,"num_words":1,"start":180.42,"end":180.92},{"sentences":[{"text":"to look at I'm not really looking at that changing hosting with that at the moment.","start":180.58,"end":186.1,"sentiment":"neutral","sentiment_score":-0.12950281985104084},{"text":"So, yeah.","start":186.1,"end":188.595,"sentiment":"neutral","sentiment_score":-0.059598274528980255},{"text":"If you guys sent me an email before, I'm guessing.","start":188.655,"end":191.155,"sentiment":"neutral","sentiment_score":-0.05787665992975235}],"sentiment":"neutral","sentiment_score":-0.09892886664186205,"channel":1,"num_words":28,"start":180.58,"end":191.155},{"sentences":[{"text":"Mhmm.","start":191.675,"end":191.91501,"sentiment":"neutral","sentiment_score":-0.03210771456360817},{"text":"Yeah.","start":191.91501,"end":192.235,"sentiment":"neutral","sentiment_score":-0.009452387690544128},{"text":"I did, sir.","start":192.235,"end":193.27501,"sentiment":"neutral","sentiment_score":-0.003319690159211556},{"text":"We we we did.","start":193.27501,"end":194.255,"sentiment":"neutral","sentiment_score":-0.0036468468606472015},{"text":"Actually, we were able to set up an introductory meeting last year, but I think you were not able to attend that meeting.","start":194.395,"end":202.27,"sentiment":"neutral","sentiment_score":-0.12796997829623843}],"sentiment":"neutral","sentiment_score":-0.09404425190587062,"channel":0,"num_words":32,"start":191.675,"end":202.27},{"sentences":[{"text":"Yeah.","start":203.62999,"end":203.95,"sentiment":"neutral","sentiment_score":-0.14155152440071106},{"text":"I'm just saying, but if you're just sending a a cold call email to serve a meeting, I'm busy.","start":203.95,"end":207.47,"sentiment":"neutral","sentiment_score":-0.2719787774901641},{"text":"I just don't usually get the same.","start":207.47,"end":208.90999,"sentiment":"negative","sentiment_score":-0.3397671750613621},{"text":"I get heaps of these every day.","start":208.90999,"end":210.75,"sentiment":"neutral","sentiment_score":-0.295627623796463},{"text":"That's all.","start":210.75,"end":211.245,"sentiment":"neutral","sentiment_score":-0.13460895419120789}],"sentiment":"neutral","sentiment_score":-0.27850360547502834,"channel":1,"num_words":36,"start":203.62999,"end":211.245},{"sentences":[{"text":"Yeah.","start":211.72499,"end":212.205,"sentiment":"neutral","sentiment_score":0.006235003471374512}],"sentiment":"neutral","sentiment_score":0.006235003471374512,"channel":1,"num_words":1,"start":211.72499,"end":212.205},{"sentences":[{"text":"Yes,","start":212.175,"end":212.41501,"sentiment":"neutral","sentiment_score":0.11230979859828948}],"sentiment":"neutral","sentiment_score":0.11230979859828948,"channel":0,"num_words":1,"start":212.175,"end":212.41501},{"sentences":[{"text":"Cool.","start":212.205,"end":212.525,"sentiment":"neutral","sentiment_score":0.19201043248176575}],"sentiment":"neutral","sentiment_score":0.19201043248176575,"channel":1,"num_words":1,"start":212.205,"end":212.525},{"sentences":[{"text":"sir.","start":212.41501,"end":212.91501,"sentiment":"neutral","sentiment_score":0.1573472023010254}],"sentiment":"neutral","sentiment_score":0.1573472023010254,"channel":0,"num_words":1,"start":212.41501,"end":212.91501},{"sentences":[{"text":"Okay.","start":212.525,"end":213.025,"sentiment":"neutral","sentiment_score":0.0770883709192276},{"text":"Yeah.","start":213.08499,"end":213.405,"sentiment":"neutral","sentiment_score":0.048485904932022095},{"text":"So yeah.","start":213.405,"end":214.36499,"sentiment":"neutral","sentiment_score":0.0229570884257555},{"text":"I I'm just gonna pass from that new way at the moment.","start":214.36499,"end":216.28499,"sentiment":"neutral","sentiment_score":-0.008453232236206532},{"text":"Thanks.","start":216.28499,"end":216.605,"sentiment":"neutral","sentiment_score":0.16864922642707825}],"sentiment":"neutral","sentiment_score":0.014041111311491798,"channel":1,"num_words":17,"start":212.525,"end":216.605},{"sentences":[{"text":"We're not we're not looking at moving","start":216.605,"end":219.105,"sentiment":"neutral","sentiment_score":-0.14241301268339157}],"sentiment":"neutral","sentiment_score":-0.14241301268339157,"channel":1,"num_words":7,"start":216.605,"end":219.105},{"sentences":[{"text":"Mhmm.","start":218.735,"end":219.235,"sentiment":"neutral","sentiment_score":-0.11834653466939926}],"sentiment":"neutral","sentiment_score":-0.11834653466939926,"channel":0,"num_words":1,"start":218.735,"end":219.235},{"sentences":[{"text":"stuff in that area at the moment with the managed service.","start":219.165,"end":221.42499,"sentiment":"neutral","sentiment_score":-0.12746924940835347}],"sentiment":"neutral","sentiment_score":-0.12746924940835347,"channel":1,"num_words":11,"start":219.165,"end":221.42499},{"sentences":[{"text":"Alright.","start":222.095,"end":222.595,"sentiment":"neutral","sentiment_score":0.026008959859609604},{"text":"Okay.","start":222.79694,"end":223.11693,"sentiment":"neutral","sentiment_score":0.0052499305456876755},{"text":"No.","start":223.11693,"end":223.19693,"sentiment":"neutral","sentiment_score":-0.03980912268161774},{"text":"That that would be fine, Daniel.","start":223.19693,"end":224.63693,"sentiment":"neutral","sentiment_score":0.0655357576906681},{"text":"But thank","start":224.63693,"end":225.03694,"sentiment":"neutral","sentiment_score":0.2364198938012123}],"sentiment":"neutral","sentiment_score":0.0779549183154648,"channel":0,"num_words":11,"start":222.095,"end":225.03694},{"sentences":[{"text":"Okay.","start":225.02695,"end":225.26694,"sentiment":"neutral","sentiment_score":0.2637457847595215}],"sentiment":"neutral","sentiment_score":0.2637457847595215,"channel":1,"num_words":1,"start":225.02695,"end":225.26694},{"sentences":[{"text":"you so","start":225.03694,"end":225.27693,"sentiment":"neutral","sentiment_score":0.2946723997592926}],"sentiment":"neutral","sentiment_score":0.2946723997592926,"channel":0,"num_words":2,"start":225.03694,"end":225.27693},{"sentences":[{"text":"Have","start":225.26694,"end":225.76694,"sentiment":"positive","sentiment_score":0.43567588925361633}],"sentiment":"positive","sentiment_score":0.43567588925361633,"channel":1,"num_words":1,"start":225.26694,"end":225.76694},{"sentences":[{"text":"much for answering my call again.","start":225.27693,"end":226.89693,"sentiment":"positive","sentiment_score":0.509760394692421}],"sentiment":"positive","sentiment_score":0.509760394692421,"channel":0,"num_words":6,"start":225.27693,"end":226.89693},{"sentences":[{"text":"okay.","start":226.86694,"end":227.18694,"sentiment":"positive","sentiment_score":0.3954611122608185},{"text":"Have a good day.","start":227.18694,"end":227.82693,"sentiment":"positive","sentiment_score":0.469524085521698},{"text":"See you.","start":227.82693,"end":228.14694,"sentiment":"positive","sentiment_score":0.36635109782218933},{"text":"Bye.","start":228.14694,"end":228.64694,"sentiment":"neutral","sentiment_score":0.24704861640930176}],"sentiment":"positive","sentiment_score":0.40666353330016136,"channel":1,"num_words":8,"start":226.86694,"end":228.64694},{"sentences":[{"text":"Alright.","start":228.15694,"end":228.63693,"sentiment":"positive","sentiment_score":0.4084058701992035},{"text":"Thank you, Daniel.","start":228.63693,"end":229.43694,"sentiment":"positive","sentiment_score":0.8220387697219849},{"text":"Have a good day.","start":229.43694,"end":230.33693,"sentiment":"positive","sentiment_score":0.5535227078944445}],"sentiment":"positive","sentiment_score":0.636076626367867,"channel":0,"num_words":8,"start":228.15694,"end":230.33693}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT calls Marissa to arrange an introductory meeting with her CTO, Mr. Bh acknowledge Singh. The meeting was set up last year, but the representative informs Marissa that they are starting a new process and they are not interested in hosting any changes at the moment. The call ends with the representative thanking Marissa and saying goodbye."},"intents":{"segments":[{"text":"In order to direct your call, please select from the following options.","start_word":4,"end_word":15,"intents":[{"intent":"Direct call","confidence_score":0.8847594}]},{"text":"Press 1 for Cane Transport and Traffic Office. Press 2 for Cane Services. Press 3 for accounts payable. Press 4 for procurement. Press 5 for recruitment. Press 6 for information technology. Press 7 for all other inquiries. MSF Sugar.","start_word":16,"end_word":54,"intents":[{"intent":"Provide services","confidence_score":0.190405}]},{"text":"May I speak with Daniel Daniel MacArthur? Okay.","start_word":62,"end_word":69,"intents":[{"intent":"Speak with daniel daniel macarthur","confidence_score":0.32274744}]},{"text":"Daniel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bhagit Singh, to introduce our company and our services.","start_word":132,"end_word":187,"intents":[{"intent":"Introduce company","confidence_score":0.08728419},{"intent":"Arrange meeting with cto","confidence_score":0.17522635},{"intent":"Introduce company","confidence_score":0.12081343}]},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start_word":210,"end_word":234,"intents":[{"intent":"Manage cybersecurity","confidence_score":0.0042990297}]},{"text":"And reason for my call today, Daniel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of July. Yeah.","start_word":236,"end_word":285,"intents":[{"intent":"Create introductory meeting","confidence_score":0.00032035986}]}]},"sentiments":{"segments":[{"text":"Welcome to MSF Sugar. In order to direct your call, please select from the following options. Press 1 for Cane Transport and Traffic Office. Press 2 for Cane Services. Press 3 for accounts payable. Press 4 for procurement. Press 5 for recruitment. Press 6 for information technology. Press 7 for all other inquiries. MSF Sugar. Good morning. Marissa speaking. Yeah. Good morning. May I speak with Daniel Daniel MacArthur? Okay. Who can I ask who's calling? Ronald from Cloud Solution IT. From which solution IT? Sorry. I missed the Sorry. first word. Cloud. Cloud Solution IT. Cloud solution IT. Okay. Just a moment. Thank you. Hey, Marissa. Hello. Dan speaking. Yeah.","start_word":0,"end_word":110,"sentiment":"neutral","sentiment_score":0.06476102769374847},{"text":"Good morning. Daniel, it's Ronald from Cloud Solution IT. How are you doing today? Have a good day.","start_word":111,"end_word":128,"sentiment":"positive","sentiment_score":0.38042202591896057},{"text":"Alright. Okay.","start_word":129,"end_word":130,"sentiment":"neutral","sentiment_score":0.26679345965385437},{"text":"Wonderful.","start_word":131,"end_word":131,"sentiment":"positive","sentiment_score":0.4123406410217285},{"text":"Daniel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bhagit Singh, to introduce our company and our services. Name of the company again, Daniel, it's Cloud Solution IT. Mhmm. Yeah. Cloud solution IT, Daniel, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Daniel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of July. Yeah. I'll have to get back to you about that. We're just starting Sorry? a mill at the moment. So, Okay. yeah, I'm just trying Mhmm. to look at I'm not really looking at that changing hosting with that at the moment. So, yeah. If you guys sent me an email before, I'm guessing. Mhmm. Yeah. I did, sir. We we we did. Actually, we were able to set up an introductory meeting last year, but I think you were not able to attend that meeting. Yeah. I'm just saying, but if you're just sending a a cold call email to serve a meeting, I'm busy.","start_word":132,"end_word":389,"sentiment":"neutral","sentiment_score":-0.011771613558711008},{"text":"I just don't usually get the same.","start_word":390,"end_word":396,"sentiment":"negative","sentiment_score":-0.3351382911205292},{"text":"I get heaps of these every day. That's all. Yeah. Yes, Cool. sir. Okay. Yeah. So yeah. I I'm just gonna pass from that new way at the moment. Thanks. We're not we're not looking at moving Mhmm. stuff in that area at the moment with the managed service. Alright. Okay. No. That that would be fine, Daniel. But thank Okay.","start_word":397,"end_word":457,"sentiment":"neutral","sentiment_score":-0.0374334417283535},{"text":"you so Have much for answering my call again. okay. Have a good day. See you.","start_word":458,"end_word":473,"sentiment":"positive","sentiment_score":0.45450856536626816},{"text":"Bye.","start_word":474,"end_word":474,"sentiment":"neutral","sentiment_score":0.24704861640930176},{"text":"Alright. Thank you, Daniel. Have a good day.","start_word":475,"end_word":482,"sentiment":"positive","sentiment_score":0.6981483697891235}],"average":{"sentiment":"neutral","sentiment_score":0.044044934148373814}}}}