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I've got a missed call from you. Who who are you after? Who are you looking for? Oh, a what review?\n\nI don't know I don't know where you got that information from, but it's not correct. Okay. I have to go. 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Good afternoon. Techno One.\n\nChannel 1: Good day. I've got a missed call from you.\n\nChannel 0: Oh, hi, sir. What is the name?\n\nChannel 1: Who who are you after? Who are you looking for?\n\nChannel 0: This\n\nChannel 1: Oh,\n\nChannel 0: this is Abby, sir, from Techno one in Springfield, Brisbane. We just have a note here that you're coming up for an IT review towards the middle of this year.\n\nChannel 1: a what review?\n\nChannel 0: An IT review. IT\n\nChannel 1: I don't know I\n\nChannel 0: review.\n\nChannel 1: don't know where you got that information from, but it's not correct.\n\nChannel 0: You're so so far so good. Because we work with companies on improving workflows and\n\nChannel 1: Okay.\n\nChannel 0: reducing\n\nChannel 1: I have to go. I have to go.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.01759514771401882},{"text":"Good afternoon.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.19767530262470245},{"text":"Techno One.","start":1.4399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.13348212838172913}],"sentiment":"neutral","sentiment_score":0.1359820019453764,"channel":0,"num_words":5,"start":0.08,"end":2.34},{"sentences":[{"text":"Good day.","start":3.9199998,"end":4.64,"sentiment":"neutral","sentiment_score":0.2668560966849327},{"text":"I've got a missed call from you.","start":4.64,"end":6.5,"sentiment":"neutral","sentiment_score":0.06642867837633405}],"sentiment":"neutral","sentiment_score":0.11096810466713375,"channel":1,"num_words":9,"start":3.9199998,"end":6.5},{"sentences":[{"text":"Oh, hi, sir.","start":7.52,"end":8.48,"sentiment":"neutral","sentiment_score":0.008825616911053658},{"text":"What is the name?","start":8.48,"end":9.46,"sentiment":"neutral","sentiment_score":-0.00725423963740468}],"sentiment":"neutral","sentiment_score":-0.0003628725452082498,"channel":0,"num_words":7,"start":7.52,"end":9.46},{"sentences":[{"text":"Who who are you after?","start":12.559999,"end":13.679999,"sentiment":"neutral","sentiment_score":-0.014840039424598217},{"text":"Who are you looking for?","start":13.679999,"end":14.835,"sentiment":"neutral","sentiment_score":-0.01010962575674057}],"sentiment":"neutral","sentiment_score":-0.012474832590669394,"channel":1,"num_words":10,"start":12.559999,"end":14.835},{"sentences":[{"text":"This","start":14.585,"end":15.085,"sentiment":"neutral","sentiment_score":0.0017487211152911186}],"sentiment":"neutral","sentiment_score":0.0017487211152911186,"channel":0,"num_words":1,"start":14.585,"end":15.085},{"sentences":[{"text":"Oh,","start":14.835,"end":15.335,"sentiment":"neutral","sentiment_score":0.009259646758437157}],"sentiment":"neutral","sentiment_score":0.009259646758437157,"channel":1,"num_words":1,"start":14.835,"end":15.335},{"sentences":[{"text":"this is Abby, sir, from Techno one in Springfield, Brisbane.","start":15.305,"end":18.285,"sentiment":"neutral","sentiment_score":0.026918645296245814},{"text":"We just have a note here that you're coming up for an IT review towards the middle of this year.","start":18.825,"end":24.685001,"sentiment":"neutral","sentiment_score":-0.016465433593839406}],"sentiment":"neutral","sentiment_score":-0.0020040739638109996,"channel":0,"num_words":30,"start":15.305,"end":24.685001},{"sentences":[{"text":"a what review?","start":24.994999,"end":25.895,"sentiment":"neutral","sentiment_score":-0.030178296690185864}],"sentiment":"neutral","sentiment_score":-0.030178296690185864,"channel":1,"num_words":3,"start":24.994999,"end":25.895},{"sentences":[{"text":"An IT review.","start":26.744999,"end":27.9,"sentiment":"neutral","sentiment_score":-0.09198008726040523},{"text":"IT","start":28.46,"end":28.96,"sentiment":"neutral","sentiment_score":-0.23729556798934937}],"sentiment":"neutral","sentiment_score":-0.12830895744264126,"channel":0,"num_words":4,"start":26.744999,"end":28.96},{"sentences":[{"text":"I don't know I","start":29.3,"end":29.94,"sentiment":"negative","sentiment_score":-0.3334897607564926}],"sentiment":"negative","sentiment_score":-0.3334897607564926,"channel":1,"num_words":4,"start":29.3,"end":29.94},{"sentences":[{"text":"review.","start":29.82,"end":30.32,"sentiment":"neutral","sentiment_score":-0.2776244878768921}],"sentiment":"neutral","sentiment_score":-0.2776244878768921,"channel":0,"num_words":1,"start":29.82,"end":30.32},{"sentences":[{"text":"don't know where you got that information from, but it's not correct.","start":29.94,"end":33.16,"sentiment":"negative","sentiment_score":-0.40673857430617016}],"sentiment":"negative","sentiment_score":-0.40673857430617016,"channel":1,"num_words":12,"start":29.94,"end":33.16},{"sentences":[{"text":"You're so so far so good.","start":34.55894,"end":36.15894,"sentiment":"neutral","sentiment_score":0.32315219938755035},{"text":"Because we work with companies on improving workflows and","start":36.15894,"end":40.238937,"sentiment":"neutral","sentiment_score":0.22453494287199444}],"sentiment":"neutral","sentiment_score":0.2639818454782168,"channel":0,"num_words":15,"start":34.55894,"end":40.238937},{"sentences":[{"text":"Okay.","start":40.18,"end":40.66,"sentiment":"neutral","sentiment_score":-0.005074391141533852}],"sentiment":"neutral","sentiment_score":-0.005074391141533852,"channel":1,"num_words":1,"start":40.18,"end":40.66},{"sentences":[{"text":"reducing","start":40.238937,"end":40.738937,"sentiment":"neutral","sentiment_score":-0.2296188473701477}],"sentiment":"neutral","sentiment_score":-0.2296188473701477,"channel":0,"num_words":1,"start":40.238937,"end":40.738937},{"sentences":[{"text":"I have to go.","start":40.66,"end":41.3,"sentiment":"neutral","sentiment_score":-0.2939481735229492},{"text":"I have to go.","start":41.3,"end":42.36,"sentiment":"neutral","sentiment_score":-0.1614387445151806}],"sentiment":"neutral","sentiment_score":-0.2276934590190649,"channel":1,"num_words":8,"start":40.66,"end":42.36}]},"summary":{"result":"success","short":"The Techno One representative, Abby, calls a customer who had a missed call and asks for their name and the name of their company. She explains that the customer is coming up for an IT review and that it's not the right time for the review. The customer is so far so good and can't go."},"intents":{"segments":[{"text":"We just have a note here that you're coming up for an IT review towards the middle of this year. a what review?","start_word":43,"end_word":65,"intents":[{"intent":"Discuss it review","confidence_score":0.009009514}]},{"text":"don't know where you got that information from, but it's not correct.","start_word":75,"end_word":86,"intents":[{"intent":"Clarify information","confidence_score":0.35753724}]},{"text":"reducing I have to go. I have to go.","start_word":103,"end_word":111,"intents":[{"intent":"Reducing workloads","confidence_score":0.0386368}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. Techno One. Good day. I've got a missed call from you. Oh, hi, sir. What is the name? Who who are you after? Who are you looking for? This Oh, this is Abby, sir, from Techno one in Springfield, Brisbane. We just have a note here that you're coming up for an IT review towards the middle of this year. a what review? An IT review. IT I don't know I review.","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":-0.008376301266252995},{"text":"don't know where you got that information from, but it's not correct.","start_word":75,"end_word":86,"sentiment":"negative","sentiment_score":-0.4168168306350708},{"text":"You're so so far so good. Because we work with companies on improving workflows and Okay. reducing I have to go. I have to go.","start_word":87,"end_word":111,"sentiment":"neutral","sentiment_score":0.07068928331136703}],"average":{"sentiment":"neutral","sentiment_score":-0.03839379322679737}}}}