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Can I have your full name, please, to check the account? Atarva. Is that correct? Yeah. So upon checking here on our end, it's showing that your service is now up and running. It's not online. Can we try to use the Internet for us to double check? Mhmm. Mhmm. Mhmm. Mhmm. Okay. So you're using your own router right now? Mhmm. Okay. I see. Yeah. Kindly connect the router. Can you see the one port to the router? May I know what are the available ports? Okay. I'm gonna try to connect it to the last port, the fourth one. Yeah. Fourth. The last port. Mhmm. Sure. It's connected now? Okay. Mhmm. Let's just wait a few minutes for the the connection to stop to be established. Mhmm. You can see the IP address at the back of your router. Is it you wanted to change the password or the name of the Wi Fi? Yeah. You can just type in at the address bar the IP address, then use the username and password. At the back of your router as well, there's a speaker. Is that the default access? Yeah. That's correct. Can we check the Internet now? Because on our end, it's online now again. You can also see the password to the back of your router. It says Wi Fi key or WLAN key. Can you see this? Mhmm. There's no password or Wi Fi password? Yeah. Can you send me a picture of that one for me to also check? My email is mauraen, m o Mhmm. Okay. Or I'm going to email you instead right now. Okay. So upon checking, I emailed you Monday Setting the subject is setting Internet service to your router. Okay. Sure. Did you send it at marine@airtel.net.au? Okay. I was still waiting. Can we try to use the PIN number instead? Okay. Just let me know if it still doesn't work. Okay. Let me try to use the Internet. Let's just to double check if it's working. Okay. It's all good now. Password. Can we try the 10thewifi.com? The login address? Just search it on your browser, like Google, Safari. Sorry? Okay. Can we try the PIN number also? Because this is the only password that we have. Yeah. You can, yeah, you can see there change Wi Fi name or password. Just please do remember that one so we can access it in the future if ever. Yeah. Anything else now? Okay. Sure. So if you run into any issues or have more questions, feel free to give us a call anytime. Thank you. Bye. 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Good morning. This is Maureen from Erto tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. Can I have your full name, please, for me to check your account? Hello? Yes.\n\nCan I have your full name, please, to check the account? Atarva. Is that correct? Yeah. So upon checking here on our end, it's showing that your service is now up and running.\n\nIt's not online. Can we try to use the Internet for us to double check? Mhmm. Mhmm. Mhmm.\n\nMhmm. Okay. So you're using your own router right now? Mhmm. Okay.\n\nI see. Yeah. Kindly connect the router. Can you see the one port to the router? May I know what are the available ports?\n\nOkay. I'm gonna try to connect it to the last port, the fourth one. Yeah. Fourth. The last port.\n\nMhmm. Sure. It's connected now? Okay. Mhmm.\n\nLet's just wait a few minutes for the the connection to stop to be established. Mhmm. You can see the IP address at the back of your router. Is it you wanted to change the password or the name of the Wi Fi? Yeah.\n\nYou can just type in at the address bar the IP address, then use the username and password. At the back of your router as well, there's a speaker. Is that the default access? Yeah. That's correct.\n\nCan we check the Internet now? Because on our end, it's online now again. You can also see the password to the back of your router. It says Wi Fi key or WLAN key. Can you see this?\n\nMhmm. There's no password or Wi Fi password? Yeah. Can you send me a picture of that one for me to also check? My email is mauraen, m o Mhmm.\n\nOkay. Or I'm going to email you instead right now. Okay. So upon checking, I emailed you Monday Setting the subject is setting Internet service to your router. Okay.\n\nSure. Did you send it at marine@airtel.net.au? Okay. I was still waiting. Can we try to use the PIN number instead?\n\nOkay. Just let me know if it still doesn't work. Okay. Let me try to use the Internet. Let's just to double check if it's working.\n\nOkay. It's all good now. Password. Can we try the 10thewifi.com? The login address?\n\nJust search it on your browser, like Google, Safari. Sorry? Okay. Can we try the PIN number also? Because this is the only password that we have.\n\nYeah. You can, yeah, you can see there change Wi Fi name or password. Just please do remember that one so we can access it in the future if ever. Yeah. Anything else now?\n\nOkay. Sure. So if you run into any issues or have more questions, feel free to give us a call anytime. Thank you. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.1944877803325653},{"text":"Good morning.","start":0.79999995,"end":1.36,"sentiment":"positive","sentiment_score":0.48945508897304535},{"text":"This is Maureen from Erto tech support.","start":1.36,"end":3.6999998,"sentiment":"positive","sentiment_score":0.4136929384299687},{"text":"How can I assist you today?","start":4.3199997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.33104879160722095},{"text":"Mhmm.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.025272905826568604}],"sentiment":"positive","sentiment_score":0.35769495192696066,"num_words":17,"start":0.24,"end":8.02},{"sentences":[{"text":"Mhmm.","start":13.36,"end":13.86,"sentiment":"neutral","sentiment_score":-0.016235165297985077},{"text":"Mhmm.","start":26.915,"end":27.415,"sentiment":"neutral","sentiment_score":-0.0948551744222641},{"text":"Can I have your full name, please, for me to check your account?","start":40.12,"end":42.78,"sentiment":"neutral","sentiment_score":-0.09978454646009666},{"text":"Hello?","start":46.095,"end":46.595,"sentiment":"neutral","sentiment_score":0.0012925704941153526},{"text":"Yes.","start":48.495,"end":48.995,"sentiment":"neutral","sentiment_score":0.033128540962934494}],"sentiment":"neutral","sentiment_score":-0.08081578424967387,"num_words":17,"start":13.36,"end":48.995},{"sentences":[{"text":"Can I have your full name, please, to check the account?","start":49.215,"end":53.155,"sentiment":"neutral","sentiment_score":0.02676733388480815},{"text":"Atarva.","start":55.775,"end":56.275,"sentiment":"neutral","sentiment_score":0.01769031211733818},{"text":"Is that correct?","start":58.335,"end":59.235,"sentiment":"neutral","sentiment_score":0.04210308566689491},{"text":"Yeah.","start":60.26,"end":60.76,"sentiment":"neutral","sentiment_score":0.051578834652900696},{"text":"So upon checking here on our end, it's showing that your service is now up and running.","start":61.14,"end":66.659996,"sentiment":"neutral","sentiment_score":0.15847603910986116}],"sentiment":"neutral","sentiment_score":0.09648823458701372,"num_words":33,"start":49.215,"end":66.659996},{"sentences":[{"text":"It's not online.","start":66.659996,"end":67.56,"sentiment":"neutral","sentiment_score":-0.16644757986068726},{"text":"Can we try to use the Internet for us to double 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now?","start":92.700005,"end":95.68,"sentiment":"neutral","sentiment_score":-0.04341055918484926},{"text":"Mhmm.","start":99.18,"end":99.68,"sentiment":"neutral","sentiment_score":-0.04580911993980408},{"text":"Okay.","start":101.494995,"end":101.814995,"sentiment":"neutral","sentiment_score":0.011824911460280418}],"sentiment":"neutral","sentiment_score":-0.034493940959994994,"num_words":12,"start":92.22,"end":101.814995},{"sentences":[{"text":"I see.","start":101.814995,"end":102.475,"sentiment":"neutral","sentiment_score":0.009526735171675682},{"text":"Yeah.","start":103.174995,"end":103.494995,"sentiment":"neutral","sentiment_score":0.03353814408183098},{"text":"Kindly connect the router.","start":103.494995,"end":105.354996,"sentiment":"neutral","sentiment_score":0.015732541680336},{"text":"Can you see the one port to the router?","start":105.494995,"end":107.515,"sentiment":"neutral","sentiment_score":-0.00535262707206938},{"text":"May I know what are the available 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established.","start":159.545,"end":164.36499,"sentiment":"neutral","sentiment_score":0.03467726930975914},{"text":"Mhmm.","start":167.08,"end":167.58,"sentiment":"neutral","sentiment_score":0.0725923627614975},{"text":"You can see the IP address at the back of your router.","start":173.0,"end":176.62,"sentiment":"neutral","sentiment_score":0.0697593033934633},{"text":"Is it you wanted to change the password or the name of the Wi Fi?","start":178.86499,"end":182.885,"sentiment":"neutral","sentiment_score":0.05561760440468788},{"text":"Yeah.","start":184.545,"end":185.045,"sentiment":"neutral","sentiment_score":0.12934866547584534}],"sentiment":"neutral","sentiment_score":0.0543971766971729,"num_words":44,"start":159.545,"end":185.045},{"sentences":[{"text":"You can just type in at the address bar the IP address, then use the username and password.","start":185.265,"end":192.51001,"sentiment":"neutral","sentiment_score":0.12292568344208929},{"text":"At the back of your router as well, there's a speaker.","start":198.57,"end":201.47,"sentiment":"neutral","sentiment_score":0.055290976031260056},{"text":"Is that the default access?","start":207.205,"end":208.985,"sentiment":"neutral","sentiment_score":0.008275987207889557},{"text":"Yeah.","start":217.365,"end":217.685,"sentiment":"neutral","sentiment_score":0.12852951884269714},{"text":"That's correct.","start":217.685,"end":218.585,"sentiment":"neutral","sentiment_score":0.22137075662612915}],"sentiment":"neutral","sentiment_score":0.09279767584961814,"num_words":37,"start":185.265,"end":218.585},{"sentences":[{"text":"Can we check the Internet now?","start":219.51,"end":221.45,"sentiment":"neutral","sentiment_score":0.15900388732552528},{"text":"Because on our end, it's online now again.","start":221.51,"end":224.32999,"sentiment":"neutral","sentiment_score":0.08649963373318315},{"text":"You can also see the password to the back of your 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email is mauraen, m o Mhmm.","start":277.78998,"end":285.16998,"sentiment":"neutral","sentiment_score":0.0071514863853475875}],"sentiment":"neutral","sentiment_score":-0.049698280007578435,"num_words":30,"start":257.01,"end":285.16998},{"sentences":[{"text":"Okay.","start":287.375,"end":287.875,"sentiment":"neutral","sentiment_score":0.014141582883894444},{"text":"Or I'm going to email you instead right now.","start":289.055,"end":294.035,"sentiment":"neutral","sentiment_score":0.007321419297820992},{"text":"Okay.","start":303.87,"end":304.11,"sentiment":"neutral","sentiment_score":0.02471675351262093},{"text":"So upon checking, I emailed you Monday Setting the subject is setting Internet service to your 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instead?","start":408.15,"end":410.72998,"sentiment":"neutral","sentiment_score":-0.03005983287261592}],"sentiment":"neutral","sentiment_score":-0.007682475837923232,"num_words":21,"start":341.935,"end":410.72998},{"sentences":[{"text":"Okay.","start":416.69498,"end":417.19498,"sentiment":"neutral","sentiment_score":-0.015198890119791033},{"text":"Just let me know if it still doesn't work.","start":426.15002,"end":428.41,"sentiment":"neutral","sentiment_score":-0.11894720503025585},{"text":"Okay.","start":440.95,"end":441.45,"sentiment":"neutral","sentiment_score":0.04584558308124542},{"text":"Let me try to use the Internet.","start":441.66498,"end":443.285,"sentiment":"neutral","sentiment_score":0.025100164647613252},{"text":"Let's just to double check if it's 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Google, Safari.","start":480.225,"end":487.72,"sentiment":"neutral","sentiment_score":0.025792941658033267},{"text":"Sorry?","start":498.39502,"end":498.89502,"sentiment":"neutral","sentiment_score":0.0032883044332265854},{"text":"Okay.","start":572.51,"end":573.01,"sentiment":"neutral","sentiment_score":0.024822145700454712},{"text":"Can we try the PIN number also?","start":574.43,"end":576.45,"sentiment":"neutral","sentiment_score":0.016364699761782373},{"text":"Because this is the only password that we have.","start":577.95,"end":580.515,"sentiment":"neutral","sentiment_score":-0.02454703590936131}],"sentiment":"neutral","sentiment_score":0.005699129637192797,"num_words":27,"start":480.225,"end":580.515},{"sentences":[{"text":"Yeah.","start":616.785,"end":617.25,"sentiment":"neutral","sentiment_score":0.05863141268491745},{"text":"You can, yeah, you can see there change Wi Fi name or password.","start":617.49,"end":624.55,"sentiment":"neutral","sentiment_score":0.0706186297421272},{"text":"Just please do remember that one so we can access it in the future if ever.","start":624.77,"end":630.07,"sentiment":"neutral","sentiment_score":0.0810819617472589},{"text":"Yeah.","start":632.235,"end":632.735,"sentiment":"neutral","sentiment_score":0.08978242427110672},{"text":"Anything else now?","start":633.275,"end":634.495,"sentiment":"neutral","sentiment_score":0.07303040474653244}],"sentiment":"neutral","sentiment_score":0.0759664301705711,"num_words":34,"start":616.785,"end":634.495},{"sentences":[{"text":"Okay.","start":636.875,"end":637.375,"sentiment":"neutral","sentiment_score":0.10092896968126296},{"text":"Sure.","start":637.435,"end":637.935,"sentiment":"neutral","sentiment_score":0.14209681749343872},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime.","start":637.995,"end":643.135,"sentiment":"neutral","sentiment_score":0.161984725610206},{"text":"Thank you.","start":646.66095,"end":647.30096,"sentiment":"positive","sentiment_score":0.47766269743442535},{"text":"Bye.","start":647.30096,"end":647.54095,"sentiment":"positive","sentiment_score":0.393578588962555}],"sentiment":"neutral","sentiment_score":0.1945683149000009,"num_words":24,"start":636.875,"end":647.54095},{"sentences":[{"text":"Have a great day.","start":647.54095,"end":648.60095,"sentiment":"positive","sentiment_score":0.567755900323391}],"sentiment":"positive","sentiment_score":0.567755900323391,"num_words":4,"start":647.54095,"end":648.60095}]}}]},{"alternatives":[{"transcript":"Hi, Mary. This is Atarva. I just got a router for I got a new Internet set up the other day, and I got the Intel router. So in your message that I got in the setup, it says from the n t d box port one, I need to connect to the WAN port. There is no WAN port on this router. There's only four Yellow colored ports. Is everything okay? Hello? Yeah. Octalva. Okay. M o g h e. Yeah. I'm okay. Yeah. Yes. It's up and running. It's the router that you guys sent from Airtel. That's the that's I'm trying to configure that. So the miss yeah. Which I disconnected and I'm trying to get this new one set up. There is no LAN port. One two three four. Power. What's one? Yep. One sec. Yep. Okay. Yes. There's a red light. No. It's green. Yeah. How do I sign in to the router to configure my Wi Fi? Yeah. There is login address, 10.wifi.com. Is that it? So I need to go to the standard one nine two dot one six eight dot one dot one. No. But how do I log in to does it I get two ATL, I don't know, Wi Fi, it's a two g and a two five g, but what's the password? So it says model number, login address, PIN number, SSID, serial number, and MAC ID. Nothing about a password. No. Where do they send email you? Yeah. I think I have a email from you. Give me a sec. You are you gonna email me right now? Yes. Yeah. I sent you the photo. Yes. Yep. Okay. It's connected. Yeah. I can use the Internet. But how do I get into the Wi Fi? One nine two. There's no IP address on the on the router. Yep. There's an app. There's an app for this. You can download the app. It says enter Admin password. Yes. Okay. I mean, I think I can change, yep, the Wi Fi name and password now. Yep. No. Thanks. Yep. No worries. 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Mary. This is Atarva. I just got a router for I got a new Internet set up the other day, and I got the Intel router. So in your message that I got in the setup, it says from the n t d box port one, I need to connect to the WAN port. There is no WAN port on this router.\n\nThere's only four Yellow colored ports. Is everything okay? Hello? Yeah. Octalva.\n\nOkay. M o g h e. Yeah. I'm okay. Yeah.\n\nYes. It's up and running. It's the router that you guys sent from Airtel. That's the that's I'm trying to configure that. So the miss yeah.\n\nWhich I disconnected and I'm trying to get this new one set up. There is no LAN port. One two three four. Power. What's one?\n\nYep. One sec. Yep. Okay. Yes.\n\nThere's a red light. No. It's green. Yeah. How do I sign in to the router to configure my Wi Fi?\n\nYeah. There is login address, 10.wifi.com. Is that it? So I need to go to the standard one nine two dot one six eight dot one dot one. No.\n\nBut how do I log in to does it I get two ATL, I don't know, Wi Fi, it's a two g and a two five g, but what's the password? So it says model number, login address, PIN number, SSID, serial number, and MAC ID. Nothing about a password. No. Where do they send email you?\n\nYeah. I think I have a email from you. Give me a sec. You are you gonna email me right now? Yes.\n\nYeah. I sent you the photo. Yes. Yep. Okay.\n\nIt's connected. Yeah. I can use the Internet. But how do I get into the Wi Fi? One nine two.\n\nThere's no IP address on the on the router. Yep. There's an app. There's an app for this. You can download the app.\n\nIt says enter Admin password. Yes. Okay. I mean, I think I can change, yep, the Wi Fi name and password now. Yep.\n\nNo. Thanks. Yep. No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":4.96,"end":5.52,"sentiment":"neutral","sentiment_score":0.27308377623558044},{"text":"This is Atarva.","start":5.52,"end":6.5,"sentiment":"neutral","sentiment_score":0.06367807711164157},{"text":"I just got a router for I got a new Internet set up the other day, and I got the Intel router.","start":7.9199996,"end":15.78,"sentiment":"neutral","sentiment_score":-0.004067300395532088},{"text":"So in your message that I got in the setup, it says from the n t d box port one, I need to connect to the WAN port.","start":16.175,"end":26.035,"sentiment":"neutral","sentiment_score":-0.09673932953072446},{"text":"There is no WAN port on this router.","start":27.855,"end":29.695,"sentiment":"negative","sentiment_score":-0.3424433693289757}],"sentiment":"neutral","sentiment_score":-0.0761988413712335,"num_words":63,"start":4.96,"end":29.695},{"sentences":[{"text":"There's only four Yellow colored 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e.","start":52.685,"end":53.905003,"sentiment":"neutral","sentiment_score":0.009479845874011517},{"text":"Yeah.","start":58.05,"end":58.55,"sentiment":"neutral","sentiment_score":0.04343261942267418},{"text":"I'm okay.","start":62.04375,"end":66.5375,"sentiment":"neutral","sentiment_score":0.1551147922873497},{"text":"Yeah.","start":70.03125,"end":70.53125,"sentiment":"neutral","sentiment_score":-0.018687762320041656}],"sentiment":"neutral","sentiment_score":0.03903465941548347,"num_words":10,"start":52.285,"end":70.53125},{"sentences":[{"text":"Yes.","start":74.265,"end":74.765,"sentiment":"neutral","sentiment_score":0.10553326457738876},{"text":"It's up and running.","start":74.905,"end":75.965004,"sentiment":"neutral","sentiment_score":0.18971439823508263},{"text":"It's the router that you guys sent from Airtel.","start":77.945,"end":81.565,"sentiment":"neutral","sentiment_score":0.00923352481590377},{"text":"That's the that's I'm trying to configure that.","start":83.705,"end":88.31,"sentiment":"neutral","sentiment_score":-0.040442789904773235},{"text":"So the miss yeah.","start":92.45,"end":96.87,"sentiment":"neutral","sentiment_score":-0.050100256223231554}],"sentiment":"neutral","sentiment_score":0.016290355258836195,"num_words":26,"start":74.265,"end":96.87},{"sentences":[{"text":"Which I disconnected and I'm trying to get this new one set up.","start":97.01,"end":100.815,"sentiment":"neutral","sentiment_score":-0.0617930877667207},{"text":"There is no LAN port.","start":108.815,"end":110.435005,"sentiment":"neutral","sentiment_score":-0.1827099144458771},{"text":"One two three four.","start":117.24,"end":118.380005,"sentiment":"neutral","sentiment_score":-0.021682219114154577},{"text":"Power.","start":118.76,"end":119.26,"sentiment":"neutral","sentiment_score":-0.014373786747455595},{"text":"What's one?","start":125.32,"end":125.985,"sentiment":"neutral","sentiment_score":0.015480070374906063}],"sentiment":"neutral","sentiment_score":-0.07148008942604064,"num_words":25,"start":97.01,"end":125.985},{"sentences":[{"text":"Yep.","start":132.865,"end":133.365,"sentiment":"neutral","sentiment_score":0.0770181342959404},{"text":"One sec.","start":133.985,"end":134.645,"sentiment":"neutral","sentiment_score":0.04107967671006918},{"text":"Yep.","start":137.025,"end":137.525,"sentiment":"neutral","sentiment_score":0.1666204035282135},{"text":"Okay.","start":143.39,"end":143.89,"sentiment":"neutral","sentiment_score":0.19168347120285031},{"text":"Yes.","start":148.83,"end":149.33,"sentiment":"neutral","sentiment_score":0.1449078619480133}],"sentiment":"neutral","sentiment_score":0.11039820406585932,"num_words":6,"start":132.865,"end":149.33},{"sentences":[{"text":"There's a red light.","start":152.11,"end":153.435,"sentiment":"neutral","sentiment_score":0.0007030856795608997},{"text":"No.","start":155.355,"end":155.515,"sentiment":"neutral","sentiment_score":-0.20324741303920743},{"text":"It's green.","start":155.515,"end":156.255,"sentiment":"neutral","sentiment_score":-0.10052663832902908},{"text":"Yeah.","start":165.83499,"end":166.315,"sentiment":"neutral","sentiment_score":0.07907815277576447},{"text":"How do I sign in to the router to configure my Wi Fi?","start":166.315,"end":171.01,"sentiment":"neutral","sentiment_score":0.08246186604866615}],"sentiment":"neutral","sentiment_score":0.03569495544901916,"num_words":21,"start":152.11,"end":171.01},{"sentences":[{"text":"Yeah.","start":183.47,"end":183.855,"sentiment":"neutral","sentiment_score":0.10946385562419891},{"text":"There is login address, 10.wifi.com.","start":200.47,"end":203.93001,"sentiment":"neutral","sentiment_score":0.03410288840532303},{"text":"Is that it?","start":205.51,"end":206.41,"sentiment":"neutral","sentiment_score":0.048983183378974594},{"text":"So I need to go to the standard one nine two dot one six eight dot one dot one.","start":212.545,"end":217.045,"sentiment":"neutral","sentiment_score":0.004741185491806583},{"text":"No.","start":224.545,"end":224.785,"sentiment":"neutral","sentiment_score":-0.03676754981279373}],"sentiment":"neutral","sentiment_score":0.01656009732135411,"num_words":29,"start":183.47,"end":224.785},{"sentences":[{"text":"But how do I log in to does it I get two ATL, I don't know, Wi Fi, it's a two g and a two five g, but what's the password?","start":224.785,"end":234.54001,"sentiment":"neutral","sentiment_score":-0.01084703279118384},{"text":"So it says model number, login address, PIN number, SSID, serial number, and MAC ID.","start":250.745,"end":257.79,"sentiment":"neutral","sentiment_score":0.005229196914782127},{"text":"Nothing about a 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Fi?","start":449.64502,"end":453.25,"sentiment":"neutral","sentiment_score":0.12025575215617816},{"text":"One nine two.","start":454.91,"end":456.13,"sentiment":"neutral","sentiment_score":0.013822564234336218}],"sentiment":"neutral","sentiment_score":0.07419577548280358,"num_words":20,"start":436.37,"end":456.13},{"sentences":[{"text":"There's no IP address on the on the router.","start":464.83002,"end":469.475,"sentiment":"neutral","sentiment_score":-0.02109146076771948},{"text":"Yep.","start":485.74,"end":486.24,"sentiment":"neutral","sentiment_score":0.03516581654548645},{"text":"There's an app.","start":495.145,"end":496.20502,"sentiment":"neutral","sentiment_score":0.0059825653831164045},{"text":"There's an app for this.","start":499.545,"end":501.325,"sentiment":"neutral","sentiment_score":0.036435157805681226},{"text":"You can download the app.","start":503.625,"end":506.125,"sentiment":"neutral","sentiment_score":0.04591421708464623}],"sentiment":"neutral","sentiment_score":0.011958140879869461,"num_words":23,"start":464.83002,"end":506.125},{"sentences":[{"text":"It says enter Admin password.","start":558.455,"end":561.195,"sentiment":"neutral","sentiment_score":-0.0012216743081808093},{"text":"Yes.","start":578.31,"end":578.685,"sentiment":"neutral","sentiment_score":0.004490789026021957},{"text":"Okay.","start":612.09503,"end":612.575,"sentiment":"neutral","sentiment_score":0.038465097546577454},{"text":"I mean, I think I can change, yep, the Wi Fi name and password now.","start":612.575,"end":618.9,"sentiment":"neutral","sentiment_score":0.042405116744339465},{"text":"Yep.","start":630.9,"end":631.4,"sentiment":"neutral","sentiment_score":0.10908177495002748}],"sentiment":"neutral","sentiment_score":0.034000262658557164,"num_words":23,"start":558.455,"end":631.4},{"sentences":[{"text":"No.","start":635.245,"end":635.745,"sentiment":"neutral","sentiment_score":0.04353194683790207},{"text":"Thanks.","start":640.685,"end":641.185,"sentiment":"positive","sentiment_score":0.39908093214035034},{"text":"Yep.","start":644.685,"end":645.005,"sentiment":"neutral","sentiment_score":0.20240432024002075},{"text":"No worries.","start":645.005,"end":645.485,"sentiment":"positive","sentiment_score":0.36664676666259766},{"text":"Thank you.","start":645.485,"end":646.01086,"sentiment":"positive","sentiment_score":0.5502686202526093}],"sentiment":"positive","sentiment_score":0.3541211390069553,"num_words":7,"start":635.245,"end":646.01086}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. How can I assist\n\nChannel 1: Hi,\n\nChannel 0: you\n\nChannel 1: Mary.\n\nChannel 0: today?\n\nChannel 1: This is Atarva.\n\nChannel 0: Mhmm.\n\nChannel 1: I just got a router for I got a new Internet set up the other day,\n\nChannel 0: Mhmm.\n\nChannel 1: and I got the Intel router. So in your message that I got in the setup, it says from the n t d box port one, I need to connect to the WAN port.\n\nChannel 0: Mhmm.\n\nChannel 1: There is no WAN port on this router. There's only four Yellow colored ports.\n\nChannel 0: Can I have your full name, please, for me to check your account?\n\nChannel 1: Is everything okay?\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Can I have your full name, please,\n\nChannel 1: Yeah. Octalva.\n\nChannel 0: to check\n\nChannel 1: Okay.\n\nChannel 0: the account?\n\nChannel 1: M o g h e.\n\nChannel 0: Atarva.\n\nChannel 1: Yeah.\n\nChannel 0: Is that correct? Yeah. So upon checking\n\nChannel 1: I'm\n\nChannel 0: here on our end, it's showing that your service is now up and\n\nChannel 1: okay.\n\nChannel 0: running. It's not online. Can we try to use the Internet for us to double\n\nChannel 1: Yeah.\n\nChannel 0: check?\n\nChannel 1: Yes. It's up and running.\n\nChannel 0: Mhmm.\n\nChannel 1: It's the router that you guys sent from Airtel.\n\nChannel 0: Mhmm.\n\nChannel 1: That's the that's I'm trying to configure that.\n\nChannel 0: Mhmm. Mhmm. Okay.\n\nChannel 1: So the\n\nChannel 0: So\n\nChannel 1: miss\n\nChannel 0: you're using your own router right now?\n\nChannel 1: yeah. Which I disconnected and I'm trying to\n\nChannel 0: Mhmm.\n\nChannel 1: get this new one set up.\n\nChannel 0: Okay. I see. Yeah. Kindly connect the router. Can you see the one port to the router?\n\nChannel 1: There is no LAN port.\n\nChannel 0: May I know what are the available ports?\n\nChannel 1: One two three four. Power.\n\nChannel 0: Okay. I'm gonna try to connect it to the last port, the fourth one.\n\nChannel 1: What's one?\n\nChannel 0: Yeah. Fourth. The last port.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: One sec.\n\nChannel 0: Sure.\n\nChannel 1: Yep. Okay.\n\nChannel 0: It's connected now?\n\nChannel 1: Yes.\n\nChannel 0: Okay.\n\nChannel 1: There's a red light. No. It's green.\n\nChannel 0: Mhmm. Let's just wait a few minutes for the the connection to stop to be established.\n\nChannel 1: Yeah. How do I sign\n\nChannel 0: Mhmm.\n\nChannel 1: in to the router to configure my Wi Fi?\n\nChannel 0: You can see the IP address at the back of your router. Is it you wanted to change the password or the name of the Wi Fi?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. You can just type in at the address bar the IP address, then use the username and password. At the back of your router as well, there's\n\nChannel 1: There is\n\nChannel 0: a\n\nChannel 1: login\n\nChannel 0: speaker.\n\nChannel 1: address, 10.wifi.com. Is that it?\n\nChannel 0: Is that the default access?\n\nChannel 1: So I need to go to the standard one nine two dot one six eight dot one dot one.\n\nChannel 0: Yeah. That's correct. Can we check the Internet now? Because on our end, it's online now again.\n\nChannel 1: No. But how do I log in to does it I get two ATL, I don't know, Wi Fi, it's a two g and a two five g, but what's the password?\n\nChannel 0: You can also see the password to the back of your router. It says Wi Fi key or WLAN\n\nChannel 1: So it says\n\nChannel 0: key.\n\nChannel 1: model number,\n\nChannel 0: Can\n\nChannel 1: login\n\nChannel 0: you see\n\nChannel 1: address,\n\nChannel 0: this?\n\nChannel 1: PIN number, SSID, serial number, and\n\nChannel 0: Mhmm.\n\nChannel 1: MAC ID. Nothing about a password.\n\nChannel 0: There's no password or Wi Fi password?\n\nChannel 1: No.\n\nChannel 0: Yeah. Can you send me a picture of that one for me to also check?\n\nChannel 1: Where do they send email you?\n\nChannel 0: My email is mauraen, m o\n\nChannel 1: Yeah. I think I have a email from\n\nChannel 0: Mhmm.\n\nChannel 1: you. Give me a sec.\n\nChannel 0: Okay. Or I'm going to email you instead right now.\n\nChannel 1: You are you gonna email me right now?\n\nChannel 0: Okay. So upon checking, I emailed you Monday\n\nChannel 1: Yes.\n\nChannel 0: Setting the subject is setting Internet service to your router.\n\nChannel 1: Yeah. I sent you the photo.\n\nChannel 0: Okay. Sure. Did you send it at marine@airtel.net.au?\n\nChannel 1: Yes.\n\nChannel 0: Okay. I was still waiting. Can we try to use the PIN number instead?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Just let me know if it still doesn't work.\n\nChannel 1: Okay. It's connected.\n\nChannel 0: Okay. Let me try to use the Internet. Let's just to double\n\nChannel 1: Yeah.\n\nChannel 0: check if\n\nChannel 1: I\n\nChannel 0: it's\n\nChannel 1: can\n\nChannel 0: working.\n\nChannel 1: use the Internet.\n\nChannel 0: Okay.\n\nChannel 1: But how do I\n\nChannel 0: It's all good\n\nChannel 1: get into\n\nChannel 0: now.\n\nChannel 1: the Wi Fi? One nine two.\n\nChannel 0: Password.\n\nChannel 1: There's no IP address on the on\n\nChannel 0: Can\n\nChannel 1: the\n\nChannel 0: we\n\nChannel 1: router.\n\nChannel 0: try the 10thewifi.com? The login address? Just search it on your browser, like\n\nChannel 1: Yep.\n\nChannel 0: Google, Safari.\n\nChannel 1: There's an app.\n\nChannel 0: Sorry?\n\nChannel 1: There's an app for this. You can download the app. It says enter Admin password.\n\nChannel 0: Okay. Can we try the PIN number also? Because\n\nChannel 1: Yes.\n\nChannel 0: this is the only password that we have.\n\nChannel 1: Okay. I mean, I think I can change, yep,\n\nChannel 0: Yeah.\n\nChannel 1: the Wi Fi\n\nChannel 0: You\n\nChannel 1: name\n\nChannel 0: can,\n\nChannel 1: and password now.\n\nChannel 0: yeah, you can see there change Wi Fi name or password. Just please do remember that one so we can access it in the future if ever.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Anything else now?\n\nChannel 1: No.\n\nChannel 0: Okay. Sure. So if you run into any issues or have more questions,\n\nChannel 1: Thanks.\n\nChannel 0: feel free to give us a call anytime.\n\nChannel 1: Yep. No worries. Thank you.\n\nChannel 0: Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.1944877803325653},{"text":"Good morning.","start":0.79999995,"end":1.36,"sentiment":"positive","sentiment_score":0.48945508897304535},{"text":"This is Maureen from Erto tech support.","start":1.36,"end":3.6999998,"sentiment":"positive","sentiment_score":0.4136929384299687},{"text":"How can I 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is Atarva.","start":5.52,"end":6.5,"sentiment":"neutral","sentiment_score":0.06367807711164157}],"sentiment":"neutral","sentiment_score":0.06367807711164157,"channel":1,"num_words":3,"start":5.52,"end":6.5},{"sentences":[{"text":"Mhmm.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.025272905826568604}],"sentiment":"neutral","sentiment_score":0.025272905826568604,"channel":0,"num_words":1,"start":7.52,"end":8.02},{"sentences":[{"text":"I just got a router for I got a new Internet set up the other day,","start":7.9199996,"end":13.139999,"sentiment":"neutral","sentiment_score":0.008973194984719157}],"sentiment":"neutral","sentiment_score":0.008973194984719157,"channel":1,"num_words":16,"start":7.9199996,"end":13.139999},{"sentences":[{"text":"Mhmm.","start":13.36,"end":13.86,"sentiment":"neutral","sentiment_score":-0.016235165297985077}],"sentiment":"neutral","sentiment_score":-0.016235165297985077,"channel":0,"num_words":1,"start":13.36,"end":13.86},{"sentences":[{"text":"and I got the Intel router.","start":14.08,"end":15.78,"sentiment":"neutral","sentiment_score":-0.038841954742868744},{"text":"So in your message that I got in the setup, it says from the n t d box port one, I need to connect to the WAN port.","start":16.175,"end":26.035,"sentiment":"neutral","sentiment_score":-0.09673932953072446}],"sentiment":"neutral","sentiment_score":-0.08652214574463227,"channel":1,"num_words":34,"start":14.08,"end":26.035},{"sentences":[{"text":"Mhmm.","start":26.915,"end":27.415,"sentiment":"neutral","sentiment_score":-0.0948551744222641}],"sentiment":"neutral","sentiment_score":-0.0948551744222641,"channel":0,"num_words":1,"start":26.915,"end":27.415},{"sentences":[{"text":"There is no WAN port on this router.","start":27.855,"end":29.695,"sentiment":"negative","sentiment_score":-0.3424433693289757},{"text":"There's only four Yellow colored ports.","start":29.695,"end":34.21,"sentiment":"neutral","sentiment_score":-0.17744716753562292}],"sentiment":"neutral","sentiment_score":-0.2717307114175388,"channel":1,"num_words":14,"start":27.855,"end":34.21},{"sentences":[{"text":"Can I have your full name, please, for me to check your account?","start":40.12,"end":42.78,"sentiment":"neutral","sentiment_score":-0.09978454646009666}],"sentiment":"neutral","sentiment_score":-0.09978454646009666,"channel":0,"num_words":13,"start":40.12,"end":42.78},{"sentences":[{"text":"Is everything 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The agent, Maureen, checked Mary's account and confirmed that her service is up and running. Maureen then helped Mary set up her router and helped her log in to the internet service."},"intents":{"segments":[{"text":"I just got a router for I got a new Internet set up the other day, Mhmm. and I got the Intel router. So in your message that I got in the setup, it says from the n t d box port one, I need to connect to the WAN port. Mhmm.","start_word":22,"end_word":73,"intents":[{"intent":"Connect router to WAN port","confidence_score":0.1588416}]},{"text":"in to the router to configure my Wi Fi?","start_word":317,"end_word":325,"intents":[{"intent":"Configure wi fi","confidence_score":0.2136078}]},{"text":"Setting the subject is setting Internet service to your router. Yeah.","start_word":585,"end_word":595,"intents":[{"intent":"Set up internet service","confidence_score":0.13427372}]},{"text":"I sent you the photo. Okay.","start_word":596,"end_word":601,"intents":[{"intent":"Send photo","confidence_score":0.09229956}]},{"text":"Did you send it at marine@airtel.net.au? Yes. Okay.","start_word":603,"end_word":610,"intents":[{"intent":"Get information","confidence_score":0.0009444669}]},{"text":"Can we try to use the PIN number instead? Yep. Okay.","start_word":615,"end_word":625,"intents":[{"intent":"Use pin number","confidence_score":0.8545912}]},{"text":"the Wi Fi?","start_word":671,"end_word":673,"intents":[{"intent":"Access wi fi","confidence_score":0.44642353}]},{"text":"There's an app for this. You can download the app. It says enter Admin password. Okay.","start_word":709,"end_word":724,"intents":[{"intent":"Download app","confidence_score":0.005286474}]},{"text":"I mean, I think I can change, yep, Yeah. the Wi Fi You name can, and password now. yeah, you can see there change Wi Fi name or password. Just please do remember that one so we can access it in the future if ever. Yep.","start_word":743,"end_word":788,"intents":[{"intent":"Change password","confidence_score":0.10454082}]},{"text":"So if you run into any issues or have more questions, Thanks. feel free to give us a call anytime. Yep.","start_word":796,"end_word":816,"intents":[{"intent":"Answer questions","confidence_score":0.15460306}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1944877803325653},{"text":"Good morning. This is Maureen from Erto tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.43734559416770935},{"text":"How can I assist Hi, you Mary. today? This is Atarva. Mhmm. I just got a router for I got a new Internet set up the other day, Mhmm. and I got the Intel router. So in your message that I got in the setup, it says from the n t d box port one, I need to connect to the WAN port. Mhmm.","start_word":10,"end_word":73,"sentiment":"neutral","sentiment_score":-0.002605835674330592},{"text":"There is no WAN port on this router.","start_word":74,"end_word":81,"sentiment":"negative","sentiment_score":-0.335099458694458},{"text":"There's only four Yellow colored ports. Can I have your full name, please, for me to check your account? Is everything okay? Hello? Hello? Yes. Can I have your full name, please, Yeah. Octalva. to check Okay. the account? M o g h e. Atarva. Yeah. Is that correct? Yeah. So upon checking I'm here on our end, it's showing that your service is now up and okay. running. It's not online. Can we try to use the Internet for us to double Yeah. check? Yes. It's up and running. Mhmm. It's the router that you guys sent from Airtel. Mhmm. That's the that's I'm trying to configure that. Mhmm. Mhmm. Okay. So the So miss you're using your own router right now? yeah. Which I disconnected and I'm trying to Mhmm. get this new one set up. Okay. I see. Yeah. Kindly connect the router. Can you see the one port to the router? There is no LAN port. May I know what are the available ports? One two three four. Power. Okay. I'm gonna try to connect it to the last port, the fourth one. What's one? Yeah. Fourth. The last port. Yep. Mhmm. One sec. Sure. Yep. Okay. It's connected now? Yes. Okay. There's a red light. No. It's green. Mhmm. Let's just wait a few minutes for the the connection to stop to be established. Yeah. How do I sign Mhmm. in to the router to configure my Wi Fi? You can see the IP address at the back of your router. Is it you wanted to change the password or the name of the Wi Fi? Yeah. Yeah. You can just type in at the address bar the IP address, then use the username and password. At the back of your router as well, there's There is a login speaker. address, 10.wifi.com. Is that it? Is that the default access? So I need to go to the standard one nine two dot one six eight dot one dot one. Yeah. That's correct. Can we check the Internet now? Because on our end, it's online now again. No. But how do I log in to does it I get two ATL, I don't know, Wi Fi, it's a two g and a two five g, but what's the password? You can also see the password to the back of your router. It says Wi Fi key or WLAN So it says key. model number, Can login you see address, this? PIN number, SSID, serial number, and Mhmm. MAC ID.","start_word":82,"end_word":504,"sentiment":"neutral","sentiment_score":0.020737125390775095},{"text":"Nothing about a password.","start_word":505,"end_word":508,"sentiment":"negative","sentiment_score":-0.3634285926818848},{"text":"There's no password or Wi Fi password? No. Yeah. Can you send me a picture of that one for me to also check? Where do they send email you? My email is mauraen, m o Yeah. I think I have a email from Mhmm. you. Give me a sec. Okay. Or I'm going to email you instead right now. You are you gonna email me right now? Okay. So upon checking, I emailed you Monday Yes. Setting the subject is setting Internet service to your router. Yeah. I sent you the photo. Okay. Sure. Did you send it at marine@airtel.net.au? Yes. Okay. I was still waiting. Can we try to use the PIN number instead? Yep. Okay. Just let me know if it still doesn't work. Okay. It's connected. Okay. Let me try to use the Internet. Let's just to double Yeah. check if I it's can working. use the Internet. Okay. But how do I It's all good get into now. the Wi Fi? One nine two. Password. There's no IP address on the on Can the we router. try the 10thewifi.com? The login address? Just search it on your browser, like Yep. Google, Safari. There's an app. Sorry? There's an app for this. You can download the app. It says enter Admin password. Okay. Can we try the PIN number also? Because Yes. this is the only password that we have. Okay. I mean, I think I can change, yep, Yeah. the Wi Fi You name can, and password now. yeah, you can see there change Wi Fi name or password. Just please do remember that one so we can access it in the future if ever. Yep. Yeah. Anything else now? No. Okay. Sure. So if you run into any issues or have more questions, Thanks. feel free to give us a call anytime. Yep.","start_word":509,"end_word":816,"sentiment":"neutral","sentiment_score":0.029820352502457508},{"text":"No worries. Thank you. Thank you. Bye. Have a great day.","start_word":817,"end_word":827,"sentiment":"positive","sentiment_score":0.5652348886836659}],"average":{"sentiment":"neutral","sentiment_score":0.030563182518130443}}}}