{"metadata":{"transaction_key":"deprecated","request_id":"019db7b6-50a3-71e2-8af8-e0bd442ab025","sha256":"8becad0410834716a2479221436443305c073a50d9a722c7c8b72d14529331eb","created":"2026-04-23T00:21:13.180Z","duration":15.983937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":57,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":66,"output_tokens":66},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":66,"output_tokens":29}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"The person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged. Standard call charges apply if you proceed. Your number 6","confidence":1.0,"words":[{"word":"the","start":1.68,"end":1.92,"confidence":0.50341797,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5650832653045654},{"word":"person","start":1.92,"end":2.24,"confidence":0.99902344,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5281141996383667},{"word":"you've","start":2.24,"end":2.56,"confidence":0.8215332,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.4587472081184387},{"word":"called","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.5167352557182312},{"word":"is","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6222671866416931},{"word":"not","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.626641035079956},{"word":"available","start":3.1999998,"end":3.6999998,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.599556028842926},{"word":"i","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10104455053806304},{"word":"can","start":4.0,"end":4.16,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.062964528799057},{"word":"let","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.05326813459396362},{"word":"them","start":4.4,"end":4.56,"confidence":0.99902344,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.04319731891155243},{"word":"know","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06701767444610596},{"word":"you","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06576542556285858},{"word":"called","start":4.88,"end":5.12,"confidence":0.7661133,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.14712408185005188},{"word":"by","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.12213915586471558},{"word":"sending","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.19491463899612427},{"word":"a","start":5.6,"end":5.7599998,"confidence":0.96972656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05501789599657059},{"word":"text","start":5.7599998,"end":6.0,"confidence":0.99902344,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.09088839590549468},{"word":"message","start":6.0,"end":6.3199997,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.02979971468448639},{"word":"with","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17419728636741638},{"word":"your","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0819903165102005},{"word":"phone","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.09543070942163467},{"word":"number","start":6.8799996,"end":7.3599997,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.15880879759788513},{"word":"if","start":7.3599997,"end":7.6,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.10340754687786102},{"word":"you","start":7.6,"end":7.68,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06020760536193848},{"word":"don't","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.0576326809823513},{"word":"want","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.04123160243034363},{"word":"to","start":8.16,"end":8.24,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10620617866516112},{"word":"send","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.15486054122447968},{"word":"a","start":8.48,"end":8.559999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2551746070384979},{"word":"text","start":8.559999,"end":8.96,"confidence":0.9995117,"punctuated_word":"text,","sentiment":"neutral","sentiment_score":-0.297871470451355},{"word":"hang","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.26151540875434875},{"word":"up","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.1982584148645401},{"word":"before","start":9.36,"end":9.679999,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.2673911452293396},{"word":"the","start":9.679999,"end":9.76,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16107964515686035},{"word":"tone","start":9.76,"end":10.08,"confidence":0.8544922,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.15287867188453674},{"word":"and","start":10.08,"end":10.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05004589259624481},{"word":"you","start":10.24,"end":10.4,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17037053406238556},{"word":"won't","start":10.4,"end":10.639999,"confidence":1.0,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.05240438878536224},{"word":"be","start":10.639999,"end":10.8,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.3199315071105957},{"word":"charged","start":10.8,"end":11.3,"confidence":1.0,"punctuated_word":"charged.","sentiment":"neutral","sentiment_score":-0.26118558645248413},{"word":"standard","start":11.36,"end":11.759999,"confidence":0.99902344,"punctuated_word":"Standard","sentiment":"neutral","sentiment_score":-0.3189474940299988},{"word":"call","start":11.759999,"end":12.0,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.30697953701019287},{"word":"charges","start":12.0,"end":12.4,"confidence":0.9970703,"punctuated_word":"charges","sentiment":"neutral","sentiment_score":-0.3244120180606842},{"word":"apply","start":12.4,"end":12.799999,"confidence":0.99902344,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":-0.13256007432937622},{"word":"if","start":12.799999,"end":12.96,"confidence":0.9838867,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05237524211406708},{"word":"you","start":12.96,"end":13.12,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08591936528682709},{"word":"proceed","start":13.12,"end":13.62,"confidence":1.0,"punctuated_word":"proceed.","sentiment":"neutral","sentiment_score":-0.12967172265052795},{"word":"your","start":14.32,"end":14.639999,"confidence":0.95410156,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.01850195787847042},{"word":"number","start":14.639999,"end":15.139999,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.016377583146095276},{"word":"6","start":15.28,"end":15.78,"confidence":0.6201172,"punctuated_word":"6","sentiment":"neutral","sentiment_score":0.0064258817583322525}],"paragraphs":{"transcript":"\nThe person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged. Standard call charges apply if you proceed. Your number 6","paragraphs":[{"sentences":[{"text":"The person you've called is not available.","start":1.68,"end":3.6999998,"sentiment":"negative","sentiment_score":-0.5595920256205967},{"text":"I can let them know you called by sending a text message with your phone number.","start":3.84,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.06759469490498304},{"text":"If you don't want to send a text, hang up before the tone, and you won't be charged.","start":7.3599997,"end":11.3,"sentiment":"neutral","sentiment_score":-0.14050876452691025},{"text":"Standard call charges apply if you proceed.","start":11.36,"end":13.62,"sentiment":"neutral","sentiment_score":-0.1929807790688106},{"text":"Your number 6","start":14.32,"end":15.78,"sentiment":"neutral","sentiment_score":-0.009484553088744482}],"sentiment":"neutral","sentiment_score":-0.13223737127640667,"num_words":51,"start":1.68,"end":15.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged. Standard call charges apply if you proceed. Your number 6","paragraphs":[{"sentences":[{"text":"The person you've called is not available.","start":1.68,"end":3.6999998,"sentiment":"negative","sentiment_score":-0.5595920256205967},{"text":"I can let them know you called by sending a text message with your phone number.","start":3.84,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.06759469490498304},{"text":"If you don't want to send a text, hang up before the tone, and you won't be charged.","start":7.3599997,"end":11.3,"sentiment":"neutral","sentiment_score":-0.14050876452691025},{"text":"Standard call charges apply if you proceed.","start":11.36,"end":13.62,"sentiment":"neutral","sentiment_score":-0.1929807790688106},{"text":"Your number 6","start":14.32,"end":15.78,"sentiment":"neutral","sentiment_score":-0.009484553088744482}],"sentiment":"neutral","sentiment_score":-0.13223737127640667,"channel":1,"num_words":51,"start":1.68,"end":15.78}]},"summary":{"result":"success","short":"The caller reaches a voice mail message stating that the person they are trying to reach is not available and they can send a text message with their phone number. The message also informs them of the standard call charges if they do not want to be charged and advises them to hang up before they receive a charge."},"intents":{"segments":[{"text":"Standard call charges apply if you proceed.","start_word":41,"end_word":47,"intents":[{"intent":"Notify caller of absence","confidence_score":0.08938165},{"intent":"Share text message","confidence_score":0.00025772335},{"intent":"Inform caller of absence","confidence_score":0.16210952},{"intent":"Offer notification of call charges","confidence_score":0.00001688848},{"intent":"Clarify phone number","confidence_score":0.00017928997}]}]},"sentiments":{"segments":[{"text":"The person you've called is not available.","start_word":0,"end_word":6,"sentiment":"negative","sentiment_score":-0.5434194803237915},{"text":"I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged. Standard call charges apply if you proceed. Your number 6","start_word":7,"end_word":50,"sentiment":"neutral","sentiment_score":-0.06675082445144653}],"average":{"sentiment":"neutral","sentiment_score":-0.13897335168087122}}}}