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How are you? Yes. Can you hear me? Good.\n\nThank you. I was just wondering. I need to log in. I got the router yesterday, but what details do I use to log in? Yeah.\n\nAshley, a s h l e I g h. Service. Twenty eight fifty eight nineteen eighty 9. Thank you. I'm not actually at the house.\n\nYes. Okay. Thank you so very much. You too. Thank you.\n\nYou too. 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This is Heritel accounts. How may I help you today?\n\nChannel 1: Hi. How are\n\nChannel 0: Hi. Can\n\nChannel 1: you?\n\nChannel 0: you hear me?\n\nChannel 1: Yes. Can you hear me?\n\nChannel 0: I can hear you now. How are you?\n\nChannel 1: Good. Thank you. I was just wondering.\n\nChannel 0: Mhmm.\n\nChannel 1: I need to log in. I got the router yesterday, but what details do I use to log in?\n\nChannel 0: Okay. We appreciate your call today, and we're here to help you out. So I just need to pull out your account. In that way, our tech rep will be able to assist you. Alright?\n\nMay I have your full name, please?\n\nChannel 1: Yeah. Ashley, a s h l e I g h.\n\nChannel 0: Oh, nice to have you in the line, Ashley. One moment here. Ferguson. And may I have your birthday, please?\n\nChannel 1: Service. Twenty eight fifty eight nineteen eighty\n\nChannel 0: Thank you so much. Actually, I still have a minute or two. Please stay on the line. Let me check if our tech rep is available. In that way, I can transfer you, and then they could assist you real time.\n\nIs that okay?\n\nChannel 1: 9. Thank you. I'm not actually at the house.\n\nChannel 0: Oh, okay. So you're just getting the credentials for you to try later on?\n\nChannel 1: Yes.\n\nChannel 0: Okay. That's perfect. So I will just ask them to send you the details. In that way, you could be able to use those reference once you get home to try to get connected to the service. And then in case you still face any error or problem, just give us a call.\n\nWe're open until 6PM. But if it's after hours, you just need to send a message to the number that we will include to the message that our technical department will be sending to you after this call. I will ask\n\nChannel 1: Okay.\n\nChannel 0: them to send over. Alright?\n\nChannel 1: Thank you so very much.\n\nChannel 0: Mhmm. You're welcome, Ashley. Have a good one, and be safe.\n\nChannel 1: You too. Thank you. You too. Bye bye.\n\nChannel 0: Mhmm. 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you.","start":33.79,"end":37.07,"sentiment":"neutral","sentiment_score":0.2968240591386954},{"text":"Alright?","start":37.07,"end":37.39,"sentiment":"neutral","sentiment_score":0.16003671288490295}],"sentiment":"positive","sentiment_score":0.3735038885048458,"channel":0,"num_words":35,"start":29.07,"end":37.39},{"sentences":[{"text":"May I have your full name, please?","start":37.39,"end":38.985,"sentiment":"neutral","sentiment_score":0.0663407790873732}],"sentiment":"neutral","sentiment_score":0.0663407790873732,"channel":0,"num_words":7,"start":37.39,"end":38.985},{"sentences":[{"text":"Yeah.","start":39.57,"end":39.89,"sentiment":"neutral","sentiment_score":0.035460054874420166},{"text":"Ashley, a s h l e I g h.","start":39.89,"end":42.79,"sentiment":"neutral","sentiment_score":0.03282644889420933}],"sentiment":"neutral","sentiment_score":0.033089809492230414,"channel":1,"num_words":10,"start":39.57,"end":42.79},{"sentences":[{"text":"Oh, nice to have you in the line, Ashley.","start":43.465,"end":45.565002,"sentiment":"positive","sentiment_score":0.41636233859592015},{"text":"One moment here.","start":46.425,"end":47.805,"sentiment":"neutral","sentiment_score":0.2877714733282725},{"text":"Ferguson.","start":48.905,"end":49.405,"sentiment":"neutral","sentiment_score":0.12045620381832124},{"text":"And may I have your birthday, please?","start":50.985,"end":53.645,"sentiment":"neutral","sentiment_score":0.0735490449837276}],"sentiment":"neutral","sentiment_score":0.26229374930262567,"channel":0,"num_words":20,"start":43.465,"end":53.645},{"sentences":[{"text":"Service.","start":54.105,"end":54.585,"sentiment":"neutral","sentiment_score":0.029360728338360783},{"text":"Twenty eight fifty eight nineteen eighty","start":54.585,"end":56.364998,"sentiment":"neutral","sentiment_score":0.030229785479605198}],"sentiment":"neutral","sentiment_score":0.030105634459427426,"channel":1,"num_words":7,"start":54.105,"end":56.364998},{"sentences":[{"text":"Thank you so much.","start":57.27,"end":58.489998,"sentiment":"positive","sentiment_score":0.45188407599925995},{"text":"Actually, I still have a minute or two.","start":58.87,"end":61.129997,"sentiment":"neutral","sentiment_score":0.10839460510760546},{"text":"Please stay on the line.","start":61.35,"end":62.469997,"sentiment":"neutral","sentiment_score":0.08291785717010498},{"text":"Let me check if our tech rep is available.","start":62.469997,"end":64.97,"sentiment":"neutral","sentiment_score":0.09139504283666611},{"text":"In that way, I can transfer you, and then they could assist you real time.","start":65.03,"end":68.31,"sentiment":"neutral","sentiment_score":0.17719248235225676}],"sentiment":"neutral","sentiment_score":0.16023719637859157,"channel":0,"num_words":41,"start":57.27,"end":68.31},{"sentences":[{"text":"Is that okay?","start":68.31,"end":69.195,"sentiment":"neutral","sentiment_score":0.1040772298971812}],"sentiment":"neutral","sentiment_score":0.1040772298971812,"channel":0,"num_words":3,"start":68.31,"end":69.195},{"sentences":[{"text":"9.","start":68.72,"end":68.96,"sentiment":"neutral","sentiment_score":0.017003420740365982},{"text":"Thank you.","start":68.96,"end":69.6,"sentiment":"neutral","sentiment_score":0.037681493908166885},{"text":"I'm not actually at the house.","start":69.6,"end":71.265,"sentiment":"neutral","sentiment_score":-0.05975438033541044}],"sentiment":"neutral","sentiment_score":-0.02957331927286254,"channel":1,"num_words":9,"start":68.72,"end":71.265},{"sentences":[{"text":"Oh, okay.","start":71.835,"end":72.555,"sentiment":"neutral","sentiment_score":0.008007711730897427},{"text":"So you're just getting the credentials for you to try later 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service.","start":84.72,"end":92.58,"sentiment":"neutral","sentiment_score":0.2475357684104339},{"text":"And then in case you still face any error or problem, just give us a call.","start":92.8,"end":101.095,"sentiment":"neutral","sentiment_score":0.10836480604484677}],"sentiment":"neutral","sentiment_score":0.21093713407808878,"channel":0,"num_words":53,"start":78.315,"end":101.095},{"sentences":[{"text":"We're open until 6PM.","start":101.095,"end":102.875,"sentiment":"neutral","sentiment_score":0.10415302775800228},{"text":"But if it's after hours, you just need to send a message to the number that we will include to the message that our technical department will be sending to you after this call.","start":102.935,"end":113.034996,"sentiment":"neutral","sentiment_score":0.07581135433386355},{"text":"I will ask","start":113.12,"end":113.840004,"sentiment":"neutral","sentiment_score":0.036989561592539154}],"sentiment":"neutral","sentiment_score":0.07573577666246309,"channel":0,"num_words":41,"start":101.095,"end":113.840004},{"sentences":[{"text":"Okay.","start":113.72,"end":114.22,"sentiment":"neutral","sentiment_score":0.02684289589524269}],"sentiment":"neutral","sentiment_score":0.02684289589524269,"channel":1,"num_words":1,"start":113.72,"end":114.22},{"sentences":[{"text":"them to send over.","start":113.840004,"end":115.04,"sentiment":"neutral","sentiment_score":0.0217010835185647},{"text":"Alright?","start":115.04,"end":115.54,"sentiment":"neutral","sentiment_score":0.07305286824703217}],"sentiment":"neutral","sentiment_score":0.03197144046425819,"channel":0,"num_words":5,"start":113.840004,"end":115.54},{"sentences":[{"text":"Thank you so very much.","start":116.12,"end":117.66,"sentiment":"neutral","sentiment_score":0.3108783781528473}],"sentiment":"neutral","sentiment_score":0.3108783781528473,"channel":1,"num_words":5,"start":116.12,"end":117.66},{"sentences":[{"text":"Mhmm.","start":117.6,"end":118.1,"sentiment":"neutral","sentiment_score":0.18983298540115356},{"text":"You're welcome, Ashley.","start":118.16,"end":119.46,"sentiment":"positive","sentiment_score":0.46268312136332196},{"text":"Have a good one, and be safe.","start":119.520004,"end":121.38,"sentiment":"positive","sentiment_score":0.5313270773206439}],"sentiment":"positive","sentiment_score":0.481561080975966,"channel":0,"num_words":11,"start":117.6,"end":121.38},{"sentences":[{"text":"You too.","start":120.92,"end":121.66,"sentiment":"neutral","sentiment_score":0.28296583890914917},{"text":"Thank you.","start":121.72,"end":122.12,"sentiment":"positive","sentiment_score":0.3657383769750595},{"text":"You 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The agent asks for the customer's name and birthday and transfers them to a tech representative. The tech representative asks for more details and confirms that the customer will receive a call after the call. The call ends with the agent reminding the customer to call if they face any problems and to report any error message to the technical department."},"intents":{"segments":[{"text":"I need to log in. I got the router yesterday, but what details do I use to log in? Okay.","start_word":41,"end_word":60,"intents":[{"intent":"Help with login","confidence_score":0.013425793}]},{"text":"Actually, I still have a minute or two. Please stay on the line. Let me check if our tech rep is available. In that way, I can transfer you, and then they could assist you real time. Is that okay? 9. Thank you.","start_word":143,"end_word":185,"intents":[{"intent":"Transfer call","confidence_score":0.47999382}]},{"text":"That's perfect. So I will just ask them to send you the details. In that way, you could be able to use those reference once you get home to try to get connected to the service.","start_word":208,"end_word":243,"intents":[{"intent":"Send details","confidence_score":0.34886906}]},{"text":"Bye bye. Mhmm.","start_word":329,"end_word":331,"intents":[{"intent":"End call","confidence_score":0.012458999}]}]},"sentiments":{"segments":[{"text":"Hi. This is Heritel accounts. How may I help you today? Hi. How are Hi. Can you? you hear me? Yes. Can you hear me? I can hear you now. How are you?","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":0.08887102454900742},{"text":"Good. Thank you.","start_word":33,"end_word":35,"sentiment":"positive","sentiment_score":0.4191391170024872},{"text":"I was just wondering. Mhmm. I need to log in. I got the router yesterday, but what details do I use to log in? Okay.","start_word":36,"end_word":60,"sentiment":"neutral","sentiment_score":0.026689637452363968},{"text":"We appreciate your call today, and we're here to help you out.","start_word":61,"end_word":72,"sentiment":"positive","sentiment_score":0.5585606098175049},{"text":"So I just need to pull out your account. In that way, our tech rep will be able to assist you. Alright? May I have your full name, please? Yeah. Ashley, a s h l e I g h.","start_word":73,"end_word":111,"sentiment":"neutral","sentiment_score":0.15907160937786102},{"text":"Oh, nice to have you in the line, Ashley.","start_word":112,"end_word":120,"sentiment":"positive","sentiment_score":0.40929242968559265},{"text":"One moment here. Ferguson. And may I have your birthday, please? Service. Twenty eight fifty eight nineteen eighty Thank you so much. Actually, I still have a minute or two. Please stay on the line. Let me check if our tech rep is available. In that way, I can transfer you, and then they could assist you real time. Is that okay? 9. Thank you. I'm not actually at the house. Oh, okay. So you're just getting the credentials for you to try later on? Yes. Okay.","start_word":121,"end_word":207,"sentiment":"neutral","sentiment_score":0.09933821856975555},{"text":"That's perfect.","start_word":208,"end_word":209,"sentiment":"positive","sentiment_score":0.3744533956050873},{"text":"So I will just ask them to send you the details. In that way, you could be able to use those reference once you get home to try to get connected to the service. And then in case you still face any error or problem, just give us a call. We're open until 6PM. But if it's after hours, you just need to send a message to the number that we will include to the message that our technical department will be sending to you after this call. I will ask Okay. them to send over. Alright? Thank you so very much. Mhmm.","start_word":210,"end_word":312,"sentiment":"neutral","sentiment_score":0.1438646763563156},{"text":"You're welcome, Ashley. Have a good one, and be safe.","start_word":313,"end_word":322,"sentiment":"positive","sentiment_score":0.4959155917167664},{"text":"You too.","start_word":323,"end_word":324,"sentiment":"neutral","sentiment_score":0.2834956645965576},{"text":"Thank you.","start_word":325,"end_word":326,"sentiment":"positive","sentiment_score":0.362332820892334},{"text":"You too. Bye bye. Mhmm. Bye bye.","start_word":327,"end_word":333,"sentiment":"neutral","sentiment_score":0.14272229373455048}],"average":{"sentiment":"neutral","sentiment_score":0.16271008593324482}}}}