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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yes.\n\nMay I know your full name, please, for me to pull out your account? Mhmm. Okay. Okay. So the number is registered from India Ertel India?\n\nYes. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Yeah. Unfortunately, we are unable to resolve this issue for you.\n\nActually, we do not actually, we do not have their customer support number also because we're not affiliated with them. Airtel Australia is a different company. Yeah. You're welcome. Thank you.\n\nHave a great day. 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My name is Akila. Is this number to call when I have when I need support for Airtel Mobile Internet services? Yeah. My name is Akila Balan, and I have an Indian number.\n\nAnd I'm not able to use Internet or to make or receive calls. Yes. Yes. Oh, okay. Okay.\n\nOkay. Yeah. Do you have any other number for which I can contact them since I'm not able to get any help from the Apple app? Okay. Okay.\n\nSorry. Okay. Thanks for not letting me know that. Thank you. Yeah.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":0.04875041544437408},{"text":"My name is Akila.","start":8.4,"end":9.46,"sentiment":"neutral","sentiment_score":0.04941433481872082},{"text":"Is this number to call when I have when I need support for Airtel Mobile Internet services?","start":10.16,"end":23.275,"sentiment":"neutral","sentiment_score":0.04907850263749852},{"text":"Yeah.","start":23.935,"end":24.415,"sentiment":"neutral","sentiment_score":-0.008827256970107555},{"text":"My name is Akila Balan, and I have an Indian number.","start":24.415,"end":29.314999,"sentiment":"neutral","sentiment_score":-0.010223256043073807}],"sentiment":"neutral","sentiment_score":0.028219389003318024,"num_words":34,"start":8.0,"end":29.314999},{"sentences":[{"text":"And I'm not able to use Internet or to make or receive calls.","start":29.619999,"end":34.199997,"sentiment":"neutral","sentiment_score":0.001074319203885702},{"text":"Yes.","start":40.18,"end":40.42,"sentiment":"neutral","sentiment_score":0.029726091772317886},{"text":"Yes.","start":40.42,"end":40.92,"sentiment":"neutral","sentiment_score":0.04497268795967102},{"text":"Oh, okay.","start":48.165,"end":48.965,"sentiment":"neutral","sentiment_score":-0.027727690525352955},{"text":"Okay.","start":48.965,"end":49.465,"sentiment":"neutral","sentiment_score":-0.03821004927158356}],"sentiment":"neutral","sentiment_score":-0.000277805607765913,"num_words":18,"start":29.619999,"end":49.465},{"sentences":[{"text":"Okay.","start":49.925,"end":50.425,"sentiment":"neutral","sentiment_score":-0.1404898762702942},{"text":"Yeah.","start":51.205,"end":51.605,"sentiment":"neutral","sentiment_score":-0.08190760016441345},{"text":"Do you have any other number for which I can contact them since I'm not able to get any help from the Apple app?","start":51.605,"end":61.600002,"sentiment":"neutral","sentiment_score":-0.16243970828751722},{"text":"Okay.","start":69.74,"end":70.24,"sentiment":"neutral","sentiment_score":-0.1405828595161438},{"text":"Okay.","start":72.765,"end":73.265,"sentiment":"neutral","sentiment_score":-0.09824282675981522}],"sentiment":"neutral","sentiment_score":-0.15570629148611,"num_words":28,"start":49.925,"end":73.265},{"sentences":[{"text":"Sorry.","start":73.325005,"end":73.825005,"sentiment":"neutral","sentiment_score":-0.14434871077537537},{"text":"Okay.","start":74.205,"end":74.685,"sentiment":"neutral","sentiment_score":-0.08864525705575943},{"text":"Thanks for not letting me know that.","start":74.685,"end":76.625,"sentiment":"neutral","sentiment_score":-0.03130301088094711},{"text":"Thank you.","start":77.245,"end":77.985,"sentiment":"neutral","sentiment_score":0.26987411081790924},{"text":"Yeah.","start":78.925,"end":79.425,"sentiment":"positive","sentiment_score":0.3712775707244873}],"sentiment":"neutral","sentiment_score":0.0382425623635451,"num_words":12,"start":73.325005,"end":79.425}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. My name is Akila. Is this number to call when I have when I need support for Airtel\n\nChannel 0: Yes.\n\nChannel 1: Mobile\n\nChannel 0: May I know\n\nChannel 1: Internet\n\nChannel 0: your full name, please, for me\n\nChannel 1: services?\n\nChannel 0: to pull out your account?\n\nChannel 1: Yeah. My name is Akila Balan, and I have an Indian number. And I'm not\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: able to use Internet or to make or receive calls.\n\nChannel 0: Okay. So the number is registered from India Ertel India?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yes. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers.\n\nChannel 1: Oh, okay. Okay.\n\nChannel 0: Yeah. Unfortunately,\n\nChannel 1: Okay.\n\nChannel 0: we are unable\n\nChannel 1: Yeah.\n\nChannel 0: to resolve\n\nChannel 1: Do you\n\nChannel 0: this\n\nChannel 1: have any other number for which\n\nChannel 0: issue for\n\nChannel 1: I can contact them\n\nChannel 0: you.\n\nChannel 1: since\n\nChannel 0: Actually,\n\nChannel 1: I'm\n\nChannel 0: we\n\nChannel 1: not\n\nChannel 0: do\n\nChannel 1: able\n\nChannel 0: not\n\nChannel 1: to get any help from the Apple app?\n\nChannel 0: actually, we do not have their customer support number also because we're not affiliated with them.\n\nChannel 1: Okay.\n\nChannel 0: Airtel Australia is a different company.\n\nChannel 1: Okay. Sorry. Okay. Thanks for not letting me know that.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Thank\n\nChannel 1: Yeah.\n\nChannel 0: you. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.08,"end":2.48,"sentiment":"neutral","sentiment_score":0.1940644383430481},{"text":"Good afternoon.","start":2.48,"end":3.22,"sentiment":"positive","sentiment_score":0.3982086628675461},{"text":"This is Maureen from Airtel tech support.","start":3.28,"end":5.7799997,"sentiment":"positive","sentiment_score":0.3704824617930821},{"text":"How can I assist you today?","start":5.8399997,"end":7.22,"sentiment":"positive","sentiment_score":0.3997828811407089}],"sentiment":"positive","sentiment_score":0.37390976771712303,"channel":0,"num_words":16,"start":2.08,"end":7.22},{"sentences":[{"text":"Hi.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":0.04875041544437408},{"text":"My name is Akila.","start":8.4,"end":9.46,"sentiment":"neutral","sentiment_score":0.04941433481872082},{"text":"Is this number to call when I have when I need support for 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Maureen confirms Akila's name and asks for her internet full name, but Akila explains that they only service Australian phone numbers. Maureen informs Akila that they are unable to resolve her issue with the Airtel app and provides her with a different company's phone number for customer support."},"intents":{"segments":[{"text":"My name is Akila. Is this number to call when I have when I need support for Airtel Yes.","start_word":17,"end_word":35,"intents":[{"intent":"Resolve airtel support issue","confidence_score":0.00008220296}]},{"text":"Since we are Airtel Australia, we only service Australian phone numbers. Oh, okay. Okay.","start_word":97,"end_word":110,"intents":[{"intent":"Check phone number","confidence_score":0.00054546614}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1940644383430481},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3807523846626282},{"text":"Hi. My name is Akila. Is this number to call when I have when I need support for Airtel Yes. Mobile May I know your Internet full name, please, for me services? to pull out your account? Yeah. My name is Akila Balan, and I have an Indian number. And I'm not Mhmm. Okay. able to use Internet or to make or receive calls. Okay. So the number is registered from India Ertel India? Yes. Yes. Yes. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Oh, okay. Okay. Yeah. Unfortunately, Okay. we are unable Yeah. to resolve Do you this have any other number for which issue for I can contact them you. since Actually, I'm we not do able not to get any help from the Apple app? actually, we do not have their customer support number also because we're not affiliated with them. Okay. Airtel Australia is a different company. Okay. Sorry. Okay. Thanks for not letting me know that. Yeah. Thank You're you.","start_word":16,"end_word":188,"sentiment":"neutral","sentiment_score":-0.04297467693686485},{"text":"welcome. Thank Yeah. you. Have a great day.","start_word":189,"end_word":196,"sentiment":"positive","sentiment_score":0.4514825940132141},{"text":"Bye.","start_word":197,"end_word":197,"sentiment":"neutral","sentiment_score":0.21732372045516968}],"average":{"sentiment":"neutral","sentiment_score":0.016456098112154177}}}}