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This is Daniel. Good. How are you? That would probably have come from Troy at Tronic.\n\nWould that ring a bell? Gotcha. So what that's just in line with SMS sender ID compliance, something that ACMA has rolled out to try and stop all those scammy texts that a lot of people are getting quite frustrated by. So nope. You're all good.\n\n100% better to do your own due diligence rather than kind of click next on any kind of email like that as well. So all good. Yeah. There are. Champion.\n\nSounds good. Have a great day. And, yeah, if there's any questions or anything, I guess, feel free to go back to Troy, and that'll make its way back to us as well. Lovely. Have a good day.\n\nSee you. 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Hi, Daniel. Sean calling from The Equipment Co. How are you going? Yeah.\n\nYeah. Good. Thank you. I was just giving you a quick call. I've just received this email from ACMA that apparently Comstock has registered the following sender, which is the equipment co.\n\nThat would ring a bell. Okay. Mhmm. Yep. Yep.\n\nNo. That's fine. I just had not heard of Comstock and just thought I better ask the question. I generally don't I hate I hate clicking those things without knowing what I'm clicking. There's lots of them.\n\nEasy done. I will I'll get that sorted shortly. Try. Yep. Easy done.\n\nNo worries. Thanks a lot. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":1.28,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.04953576624393463},{"text":"Hi, Daniel.","start":1.5999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.11816027387976646},{"text":"Sean calling from The Equipment Co.","start":2.6399999,"end":4.88,"sentiment":"neutral","sentiment_score":0.11927541966239612},{"text":"How are you going?","start":4.88,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.20229768007993698},{"text":"Yeah.","start":6.96,"end":7.2,"sentiment":"neutral","sentiment_score":0.16419914364814758}],"sentiment":"neutral","sentiment_score":0.14106419256755284,"num_words":14,"start":1.28,"end":7.2},{"sentences":[{"text":"Yeah.","start":7.2,"end":7.44,"sentiment":"neutral","sentiment_score":0.22688737511634827},{"text":"Good.","start":7.44,"end":7.68,"sentiment":"positive","sentiment_score":0.48066943883895874},{"text":"Thank you.","start":7.68,"end":8.34,"sentiment":"positive","sentiment_score":0.5822380781173706},{"text":"I was just giving you a quick call.","start":9.5199995,"end":11.46,"sentiment":"neutral","sentiment_score":0.09416942577809095},{"text":"I've just received this email from ACMA that apparently Comstock has registered the following sender, which is the equipment co.","start":11.5199995,"end":25.775,"sentiment":"neutral","sentiment_score":0.0008224722812883555}],"sentiment":"neutral","sentiment_score":0.08255743193876697,"num_words":32,"start":7.2,"end":25.775},{"sentences":[{"text":"That would ring a bell.","start":30.72,"end":38.085716,"sentiment":"neutral","sentiment_score":-0.00935923308134079},{"text":"Okay.","start":39.302143,"end":39.802143,"sentiment":"neutral","sentiment_score":-0.00461112754419446},{"text":"Mhmm.","start":41.01857,"end":41.51857,"sentiment":"neutral","sentiment_score":-0.02175796404480934},{"text":"Yep.","start":47.615,"end":48.115,"sentiment":"neutral","sentiment_score":-0.13120505213737488},{"text":"Yep.","start":49.375,"end":49.875,"sentiment":"neutral","sentiment_score":-0.03899895399808884}],"sentiment":"neutral","sentiment_score":-0.02704102923679683,"num_words":9,"start":30.72,"end":49.875},{"sentences":[{"text":"No.","start":50.015,"end":50.255,"sentiment":"neutral","sentiment_score":-0.051166802644729614},{"text":"That's fine.","start":50.255,"end":51.055,"sentiment":"neutral","sentiment_score":0.016898521222174168},{"text":"I just had not heard of Comstock and just thought I better ask the question.","start":51.055,"end":57.475,"sentiment":"neutral","sentiment_score":-0.0985040749112765},{"text":"I generally don't I hate I hate clicking those things without knowing what I'm clicking.","start":64.78,"end":69.58,"sentiment":"neutral","sentiment_score":-0.1712189018726349},{"text":"There's lots of them.","start":69.58,"end":70.880005,"sentiment":"neutral","sentiment_score":-0.11457817628979683}],"sentiment":"neutral","sentiment_score":-0.12220343559779026,"num_words":37,"start":50.015,"end":70.880005},{"sentences":[{"text":"Easy done.","start":71.69501,"end":72.33501,"sentiment":"neutral","sentiment_score":0.08704943582415581},{"text":"I will I'll get that sorted shortly.","start":72.33501,"end":75.955,"sentiment":"neutral","sentiment_score":0.11905196628400258},{"text":"Try.","start":82.575005,"end":83.075005,"sentiment":"neutral","sentiment_score":0.10524380207061768},{"text":"Yep.","start":84.255005,"end":84.65501,"sentiment":"neutral","sentiment_score":0.12753228843212128},{"text":"Easy done.","start":84.65501,"end":85.215004,"sentiment":"neutral","sentiment_score":0.2676669657230377}],"sentiment":"neutral","sentiment_score":0.13658251212193415,"num_words":13,"start":71.69501,"end":85.215004},{"sentences":[{"text":"No worries.","start":85.215004,"end":85.76688,"sentiment":"neutral","sentiment_score":0.25602153688669205},{"text":"Thanks a lot.","start":86.406876,"end":87.20688,"sentiment":"positive","sentiment_score":0.5056407252947489},{"text":"Okay.","start":87.20688,"end":87.44688,"sentiment":"neutral","sentiment_score":0.17389458417892456},{"text":"Bye.","start":87.44688,"end":87.94688,"sentiment":"neutral","sentiment_score":0.1806156635284424}],"sentiment":"positive","sentiment_score":0.34049649962357115,"num_words":7,"start":85.215004,"end":87.94688}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. This is Daniel.\n\nChannel 1: Yeah. Hi, Daniel. Sean calling from The Equipment Co. How are you going?\n\nChannel 0: Good. How are you?\n\nChannel 1: Yeah. Yeah. Good. Thank you. I was just giving you a quick call.\n\nI've just received this email from ACMA that apparently Comstock has registered the following sender, which is the equipment co.\n\nChannel 0: That would probably have come from\n\nChannel 1: That\n\nChannel 0: Troy at Tronic. Would that ring\n\nChannel 1: would\n\nChannel 0: a bell?\n\nChannel 1: ring\n\nChannel 0: Gotcha. So\n\nChannel 1: a\n\nChannel 0: what that's just in line\n\nChannel 1: bell.\n\nChannel 0: with SMS\n\nChannel 1: Okay.\n\nChannel 0: sender ID compliance,\n\nChannel 1: Mhmm.\n\nChannel 0: something that ACMA has rolled out to try and stop all those scammy texts that a lot of people are\n\nChannel 1: Yep.\n\nChannel 0: getting quite frustrated by.\n\nChannel 1: Yep. No. That's\n\nChannel 0: So\n\nChannel 1: fine. I just had not heard of Comstock and\n\nChannel 0: nope.\n\nChannel 1: just thought\n\nChannel 0: You're\n\nChannel 1: I better\n\nChannel 0: all good.\n\nChannel 1: ask the question.\n\nChannel 0: 100% better to do your own due diligence rather than kind of click next on any kind of email like that as well. So all\n\nChannel 1: I\n\nChannel 0: good.\n\nChannel 1: generally don't I hate I hate clicking those things without knowing what I'm clicking. There's lots of them.\n\nChannel 0: Yeah.\n\nChannel 1: Easy\n\nChannel 0: There\n\nChannel 1: done.\n\nChannel 0: are.\n\nChannel 1: I will I'll get that sorted shortly.\n\nChannel 0: Champion. Sounds good. Have a great day. And, yeah, if there's any questions or anything, I guess, feel free to go back to Troy, and that'll\n\nChannel 1: Try.\n\nChannel 0: make its way back to us as well.\n\nChannel 1: Yep. Easy done. No worries.\n\nChannel 0: Lovely.\n\nChannel 1: Thanks\n\nChannel 0: Have\n\nChannel 1: a\n\nChannel 0: a good\n\nChannel 1: lot.\n\nChannel 0: day.\n\nChannel 1: Okay. Bye.\n\nChannel 0: See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.08,"end":0.24,"sentiment":"neutral","sentiment_score":0.037912771105766296},{"text":"This is Daniel.","start":0.24,"end":0.98,"sentiment":"neutral","sentiment_score":0.03156046010553837}],"sentiment":"neutral","sentiment_score":0.03314853785559535,"channel":0,"num_words":4,"start":0.08,"end":0.98},{"sentences":[{"text":"Yeah.","start":1.28,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.04953576624393463},{"text":"Hi, Daniel.","start":1.5999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.11816027387976646},{"text":"Sean calling from The Equipment Co.","start":2.6399999,"end":4.88,"sentiment":"neutral","sentiment_score":0.11927541966239612},{"text":"How are you 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you.","start":87.796936,"end":88.19694,"sentiment":"neutral","sentiment_score":0.1973540484905243},{"text":"Bye.","start":88.19694,"end":88.69694,"sentiment":"neutral","sentiment_score":0.10459821671247482}],"sentiment":"neutral","sentiment_score":0.16643543789784113,"channel":0,"num_words":3,"start":87.796936,"end":88.69694}]},"summary":{"result":"success","short":"An employee from The Equipment Co. called a customer named Daniel to inform him that Comstock has registered a sender, possibly from a scammer. Daniel asked if the email from ACMA had come from a scammer and the employee said he would take care of it. The employee also informed Daniel that the equipment co. feature is rolled out to prevent scammy text messages."},"intents":{"segments":[{"text":"This is Daniel. Yeah. Hi, Daniel. Sean calling from The Equipment Co. How are you going? Good.","start_word":1,"end_word":17,"intents":[{"intent":"Provide information","confidence_score":0.023033878}]},{"text":"And, yeah, if there's any questions or anything, I guess, feel free to go back to Troy, and that'll Try. make its way back to us as well. Yep.","start_word":200,"end_word":228,"intents":[{"intent":"Request clarification","confidence_score":0.00467535},{"intent":"Offer assistance","confidence_score":0.025726754}]}]},"sentiments":{"segments":[{"text":"Hello. This is Daniel. Yeah. Hi, Daniel. Sean calling from The Equipment Co. How are you going?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.11007975786924362},{"text":"Good.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.3965974450111389},{"text":"How are you? Yeah. Yeah.","start_word":18,"end_word":22,"sentiment":"neutral","sentiment_score":0.22642795741558075},{"text":"Good. Thank you.","start_word":23,"end_word":25,"sentiment":"positive","sentiment_score":0.5282740592956543},{"text":"I was just giving you a quick call. I've just received this email from ACMA that apparently Comstock has registered the following sender, which is the equipment co. That would probably have come from That Troy at Tronic. Would that ring would a bell? ring Gotcha. So a what that's just in line bell. with SMS Okay. sender ID compliance, Mhmm. something that ACMA has rolled out to try and stop all those scammy texts that a lot of people are Yep. getting quite frustrated by. Yep. No. That's So fine. I just had not heard of Comstock and nope. just thought You're I better all good. ask the question. 100% better to do your own due diligence rather than kind of click next on any kind of email like that as well. So all I good. generally don't I hate I hate clicking those things without knowing what I'm clicking. There's lots of them. Yeah. Easy There done. are. I will I'll get that sorted shortly. Champion.","start_word":26,"end_word":193,"sentiment":"neutral","sentiment_score":-0.033497653901576996},{"text":"Sounds good. Have a great day.","start_word":194,"end_word":199,"sentiment":"positive","sentiment_score":0.46139806509017944},{"text":"And, yeah, if there's any questions or anything, I guess, feel free to go back to Troy, and that'll Try. make its way back to us as well. Yep. Easy done. No worries.","start_word":200,"end_word":232,"sentiment":"neutral","sentiment_score":0.1491093635559082},{"text":"Lovely. Thanks Have a a good lot.","start_word":233,"end_word":239,"sentiment":"positive","sentiment_score":0.4978375434875488},{"text":"day. Okay. Bye. See you. Bye.","start_word":240,"end_word":245,"sentiment":"neutral","sentiment_score":0.1850041002035141}],"average":{"sentiment":"neutral","sentiment_score":0.05486767978991492}}}}