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off?","start":38.718937,"end":40.538937,"sentiment":"negative","sentiment_score":-0.38936028480529783}],"sentiment":"neutral","sentiment_score":-0.2955302283167839,"channel":0,"num_words":10,"start":37.238937,"end":40.538937},{"sentences":[{"text":"Hello?","start":43.288876,"end":43.788876,"sentiment":"neutral","sentiment_score":-0.12529854476451874}],"sentiment":"neutral","sentiment_score":-0.12529854476451874,"channel":1,"num_words":1,"start":43.288876,"end":43.788876},{"sentences":[{"text":"Erwin?","start":43.718937,"end":44.218937,"sentiment":"neutral","sentiment_score":-0.07978874444961548}],"sentiment":"neutral","sentiment_score":-0.07978874444961548,"channel":0,"num_words":1,"start":43.718937,"end":44.218937}]},"summary":{"result":"success","short":"An agent from cost security company, AISOC, is trying to connect with someone named Erwin but is having trouble hearing the customer. The agent explains that they run an AISOC operation that plugs into the customer's IT stack and is trying to connect them to a cybersecurity company. The call ends abruptly when the agent realizes they are still cutting off."},"intents":{"segments":[{"text":"This is Andrew from Vigilance AI. Am I talking to Erwin? Yes. Speaking.","start_word":3,"end_word":15,"intents":[{"intent":"Confirm identity","confidence_score":0.04397211}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Am I talking to Erwin? Yes. Speaking. Oh, hi, Erwin. Just a quick one. We are a cybersecurity company that runs an AISOC operation that plugs into Hello? your whole IT stack.","start_word":0,"end_word":40,"sentiment":"neutral","sentiment_score":0.054317500442266464},{"text":"You're cutting off? Oh, I'm sorry. I could Did not did hear you you hear what I said?","start_word":41,"end_word":58,"sentiment":"negative","sentiment_score":-0.4506824314594269},{"text":"properly. Oh, You're Erwin, cutting off? I can hear you fine.","start_word":59,"end_word":69,"sentiment":"neutral","sentiment_score":-0.2432738095521927},{"text":"Am I still cutting off?","start_word":70,"end_word":74,"sentiment":"negative","sentiment_score":-0.38582199811935425},{"text":"Hello? Erwin?","start_word":75,"end_word":76,"sentiment":"neutral","sentiment_score":-0.11142417043447496}],"average":{"sentiment":"neutral","sentiment_score":-0.13268903523933986}}}}