{"metadata":{"transaction_key":"deprecated","request_id":"01a084d9-9d1f-7e42-9817-9a711a969b0e","sha256":"43ee7d312e7a1b04b415eb3e8ab983caeb3b6351c07aee1aa650c81ebc652dea","created":"2026-09-09T06:27:30.771Z","duration":32.68794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Richard.","confidence":0.99902344,"words":[{"word":"i'm","start":8.32,"end":8.559999,"confidence":0.8483887,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01406329683959484},{"word":"looking","start":8.559999,"end":8.96,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.006048474460840225},{"word":"for","start":8.96,"end":9.28,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0019851326942443848},{"word":"richard","start":9.28,"end":9.78,"confidence":0.9926758,"punctuated_word":"Richard.","sentiment":"neutral","sentiment_score":0.04226101562380791}],"paragraphs":{"transcript":"\nI'm looking for Richard.","paragraphs":[{"sentences":[{"text":"I'm looking for Richard.","start":8.32,"end":9.78,"sentiment":"neutral","sentiment_score":0.006033594254404306}],"sentiment":"neutral","sentiment_score":0.006033594254404306,"num_words":4,"start":8.32,"end":9.78}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Richard. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.48,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04768696427345276},{"word":"if","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0132388174533844},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007753845304250717},{"word":"record","start":0.96,"end":1.28,"confidence":0.9970703,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.01782047376036644},{"word":"your","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0027154646813869476},{"word":"name","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.01579981856048107},{"word":"and","start":1.8399999,"end":2.0,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.017761066555976868},{"word":"reason","start":2.0,"end":2.32,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.028213199228048325},{"word":"for","start":2.32,"end":2.56,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02221548557281494},{"word":"calling","start":2.56,"end":3.04,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.03214573115110397},{"word":"i'll","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.006869964301586151},{"word":"see","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.006923917680978775},{"word":"if","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.017021840438246727},{"word":"this","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02124021947383881},{"word":"person","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.01945769041776657},{"word":"is","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02707281894981861},{"word":"available","start":4.4,"end":4.9,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.022064944729208943},{"word":"thanks","start":15.184999,"end":15.504999,"confidence":0.9916992,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.7363237142562866},{"word":"richard","start":15.504999,"end":16.005,"confidence":1.0,"punctuated_word":"Richard.","sentiment":"positive","sentiment_score":0.5803662538528442},{"word":"please","start":16.225,"end":16.545,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.04779115319252014},{"word":"stay","start":16.545,"end":16.785,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.06074322760105133},{"word":"on","start":16.785,"end":16.945,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.12482862174510956},{"word":"the","start":16.945,"end":17.025,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2897265553474426},{"word":"line","start":17.025,"end":17.525,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.03376387432217598}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Richard. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.04768696427345276},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":-0.015739853959530592},{"text":"Thanks, Richard.","start":15.184999,"end":16.005,"sentiment":"positive","sentiment_score":0.6583449840545654},{"text":"Please stay on the line.","start":16.225,"end":17.525,"sentiment":"neutral","sentiment_score":0.09225422516465187}],"sentiment":"neutral","sentiment_score":0.06557543311888973,"num_words":24,"start":0.24,"end":17.525}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Richard.\n\nChannel 1: Thanks, Richard. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.04768696427345276},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":-0.015739853959530592}],"sentiment":"neutral","sentiment_score":-0.012008864651708043,"channel":1,"num_words":17,"start":0.24,"end":4.9},{"sentences":[{"text":"I'm looking for Richard.","start":8.32,"end":9.78,"sentiment":"neutral","sentiment_score":0.006033594254404306}],"sentiment":"neutral","sentiment_score":0.006033594254404306,"channel":0,"num_words":4,"start":8.32,"end":9.78},{"sentences":[{"text":"Thanks, Richard.","start":15.184999,"end":16.005,"sentiment":"positive","sentiment_score":0.6583449840545654},{"text":"Please stay on the line.","start":16.225,"end":17.525,"sentiment":"neutral","sentiment_score":0.09225422516465187}],"sentiment":"neutral","sentiment_score":0.25399444199034144,"channel":1,"num_words":7,"start":15.184999,"end":17.525}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Richard. Thanks, Richard. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":23,"end_word":27,"intents":[{"intent":"Record calls and show availability","confidence_score":0.000019737943}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Richard.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":-0.006772246211767197},{"text":"Thanks, Richard.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.6583449840545654},{"text":"Please stay on the line.","start_word":23,"end_word":27,"sentiment":"neutral","sentiment_score":0.08944975584745407}],"average":{"sentiment":"neutral","sentiment_score":0.07417278289794922}}}}