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Could I speak to Alana, please? It's Mike Burns calling from Coolabah Care. Thank you. Alana, hi.\n\nIt's Mike Firms calling from Cooler Bar Care over in WA. How are you going? Good. We spoke a few days ago about this upcoming training that we've gotta have with you guys. And, ultimately, I said, can we arrange it so you send us the invoice, and we'll prepare that out of what is now last financial year.\n\nSo when the invoice has come through, it's dated the July 1. That's because it that's because it didn't come through to us. It didn't come through to us in time for us to sign it. It came through late. We then sent it back on the thirtieth, I believe.\n\nWell, because it because it because it didn't come through to us, and I did call back to say, where is it? But it hasn't happened. So I've now got a problem, and I've got a $5 bill out of the wrong financial year. Yeah. Sure.\n\nIf you got my direct oh, let me give you my mobile number. That's probably easiest. Mobile number is 0434 923078. And, yeah, if you can change the date to the thirtieth, that would be incredibly helpful. Lovely.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":10.559999,"end":10.88,"sentiment":"neutral","sentiment_score":0.034520599991083145},{"text":"Could I speak to Alana, please?","start":10.88,"end":13.86,"sentiment":"neutral","sentiment_score":0.018207276860872906},{"text":"It's Mike Burns calling from Coolabah Care.","start":15.775,"end":18.195,"sentiment":"neutral","sentiment_score":0.045418416016868184},{"text":"Thank you.","start":21.215,"end":21.955,"sentiment":"positive","sentiment_score":0.5190852582454681},{"text":"Alana, hi.","start":117.04,"end":117.600006,"sentiment":"neutral","sentiment_score":0.10400287434458733}],"sentiment":"neutral","sentiment_score":0.09488163546969493,"num_words":18,"start":10.559999,"end":117.600006},{"sentences":[{"text":"It's Mike Firms calling from Cooler Bar Care over in WA.","start":117.600006,"end":120.740005,"sentiment":"neutral","sentiment_score":0.10351063785227863},{"text":"How are you going?","start":120.8,"end":121.700005,"sentiment":"neutral","sentiment_score":0.19269847869873047},{"text":"Good.","start":123.704994,"end":124.204994,"sentiment":"neutral","sentiment_score":0.33182406425476074},{"text":"We spoke a few days ago about this upcoming training that we've gotta have with you guys.","start":124.66499,"end":129.72499,"sentiment":"neutral","sentiment_score":0.13239245292018442},{"text":"And, ultimately, I said, can we arrange it so you send us the invoice, and we'll prepare that out of what is now last financial year.","start":130.985,"end":140.48,"sentiment":"neutral","sentiment_score":0.08609401620924473}],"sentiment":"neutral","sentiment_score":0.11407374773742789,"num_words":59,"start":117.600006,"end":140.48},{"sentences":[{"text":"So when the invoice has come through, it's dated the July 1.","start":142.86,"end":146.16,"sentiment":"neutral","sentiment_score":-0.024651327015211184},{"text":"That's because it that's because it didn't come through to us.","start":153.82501,"end":156.46501,"sentiment":"neutral","sentiment_score":-0.23246698081493378},{"text":"It didn't come through to us in time for us to sign it.","start":156.46501,"end":158.625,"sentiment":"neutral","sentiment_score":-0.28865300806669086},{"text":"It came through late.","start":158.625,"end":159.74501,"sentiment":"neutral","sentiment_score":-0.17895404994487762},{"text":"We then sent it back on the thirtieth, I believe.","start":159.74501,"end":164.085,"sentiment":"neutral","sentiment_score":-0.09904960244894027}],"sentiment":"neutral","sentiment_score":-0.166235080845654,"num_words":50,"start":142.86,"end":164.085},{"sentences":[{"text":"Well, because it because it because it didn't come through to us, and I did call back to say, where is it?","start":169.12,"end":174.26,"sentiment":"neutral","sentiment_score":-0.1881115778603337},{"text":"But it hasn't happened.","start":175.68,"end":177.2,"sentiment":"negative","sentiment_score":-0.3737144470214844},{"text":"So I've now got a problem, and I've got a $5 bill out of the wrong financial year.","start":177.2,"end":181.475,"sentiment":"negative","sentiment_score":-0.538505517774158},{"text":"Yeah.","start":208.975,"end":209.295,"sentiment":"neutral","sentiment_score":0.06636636704206467},{"text":"Sure.","start":209.295,"end":209.535,"sentiment":"neutral","sentiment_score":0.10908199101686478}],"sentiment":"neutral","sentiment_score":-0.32936877093237377,"num_words":46,"start":169.12,"end":209.535},{"sentences":[{"text":"If you got my direct oh, let me give you my mobile number.","start":209.535,"end":212.175,"sentiment":"neutral","sentiment_score":0.09940841794013977},{"text":"That's probably easiest.","start":212.175,"end":213.235,"sentiment":"neutral","sentiment_score":0.14077466229597727},{"text":"Mobile number is 0434 923078.","start":215.135,"end":221.58,"sentiment":"neutral","sentiment_score":0.06561510041356086},{"text":"And, yeah, if you can change the date to the thirtieth, that would be incredibly helpful.","start":221.74,"end":225.92,"sentiment":"neutral","sentiment_score":0.2582754725590348},{"text":"Lovely.","start":231.26,"end":231.74,"sentiment":"positive","sentiment_score":0.3713483214378357}],"sentiment":"neutral","sentiment_score":0.1722753895936828,"num_words":38,"start":209.535,"end":231.74},{"sentences":[{"text":"Thank you.","start":231.74,"end":232.48,"sentiment":"positive","sentiment_score":0.7990581393241882}],"sentiment":"positive","sentiment_score":0.7990581393241882,"num_words":2,"start":231.74,"end":232.48}]}}]},{"alternatives":[{"transcript":"Welcome to MECS maintenance software. Here at MECS Welcome to MECS. This is Brooke. Yeah. Can I ask who's calling? Too easy. I'll say she's ready. Just one second. We specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks, processing plants, and wineries, just to name a few. Jump on to www.mex.com.au for a comprehensive view of our company and clients, or ask how we can tailor a package specifically for you when we return. MEX recognizes that support is a vital component in any IT chain. Trying to navigate software without it can be like walking a tightrope without a safety net. That's why our support team are on hand from 07:30AM right through to close of business at 5PM Australian Eastern Standard Time. This service is available to all customers through the MEX annual maintenance agreement. You can also email your request through to support@MEX.com.au. Hello. Amanda speaking. Thank you. How are you? Yes. Yeah. Mhmm. Yeah. Because it didn't get processed until that day. We didn't receive the signed documents until after business hours. Yeah. So that came back, yeah, about 06:30 on the thirtieth. Look. I I mean, I can talk to our account and see what we can do, but it was definitely sent on the twenty ninth. But we just didn't receive anything until the thirtieth after business hours. So it wouldn't have been able to get processed until yesterday. But let me talk to our accounts and see if we are able to change the date back a day, and then I'll just give you a callback if that's alright. Yes, please. Yes. Not a problem. Leave that room with me for a few moments, and I'll give you a callback. Thanks. 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to MECS maintenance software. Here at MECS Welcome to MECS. This is Brooke. Yeah. Can I ask who's calling?\n\nToo easy. I'll say she's ready. Just one second. We specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks, processing plants, and wineries, just to name a few.\n\nJump on to www.mex.com.au for a comprehensive view of our company and clients, or ask how we can tailor a package specifically for you when we return. MEX recognizes that support is a vital component in any IT chain. Trying to navigate software without it can be like walking a tightrope without a safety net. That's why our support team are on hand from 07:30AM right through to close of business at 5PM Australian Eastern Standard Time. This service is available to all customers through the MEX annual maintenance agreement.\n\nYou can also email your request through to support@MEX.com.au. Hello. Amanda speaking. Thank you. How are you?\n\nYes. Yeah. Mhmm. Yeah. Because it didn't get processed until that day.\n\nWe didn't receive the signed documents until after business hours. Yeah. So that came back, yeah, about 06:30 on the thirtieth. Look. I I mean, I can talk to our account and see what we can do, but it was definitely sent on the twenty ninth.\n\nBut we just didn't receive anything until the thirtieth after business hours. So it wouldn't have been able to get processed until yesterday. But let me talk to our accounts and see if we are able to change the date back a day, and then I'll just give you a callback if that's alright. Yes, please. Yes.\n\nNot a problem. Leave that room with me for a few moments, and I'll give you a callback. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to MECS maintenance software.","start":2.8799999,"end":4.98,"sentiment":"neutral","sentiment_score":0.13323639333248138},{"text":"Here at MECS Welcome to MECS.","start":5.44,"end":9.12,"sentiment":"neutral","sentiment_score":0.10675938427448273},{"text":"This is Brooke.","start":9.12,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.10163917392492294},{"text":"Yeah.","start":14.135,"end":14.455,"sentiment":"neutral","sentiment_score":0.0035447184927761555},{"text":"Can I ask who's calling?","start":14.455,"end":15.595,"sentiment":"neutral","sentiment_score":-0.007018542475998401}],"sentiment":"neutral","sentiment_score":0.07900539000984282,"num_words":20,"start":2.8799999,"end":15.595},{"sentences":[{"text":"Too easy.","start":18.695,"end":19.255,"sentiment":"neutral","sentiment_score":0.1456172615289688},{"text":"I'll say she's 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Here at MECS Welcome to MECS. This is Brooke.\n\nChannel 0: Hi. Could I speak to Alana, please?\n\nChannel 1: Yeah. Can I ask who's calling?\n\nChannel 0: It's Mike Burns calling from Coolabah Care.\n\nChannel 1: Too easy. I'll say she's ready. Just one second.\n\nChannel 0: Thank you.\n\nChannel 1: We specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks, processing plants, and wineries, just to name a few. Jump on to www.mex.com.au for a comprehensive view of our company and clients, or ask how we can tailor a package specifically for you when we return. MEX recognizes that support is a vital component in any IT chain. Trying to navigate software without it can be like walking a tightrope without a safety net.\n\nThat's why our support team are on hand from 07:30AM right through to close of business at 5PM Australian Eastern Standard Time. This service is available to all customers through the MEX annual maintenance agreement. You can also email your request through to support@MEX.com.au. Hello. Amanda speaking.\n\nChannel 0: Alana, hi. It's Mike Firms calling from Cooler Bar Care over in WA. How are you going?\n\nChannel 1: Thank you. How are you?\n\nChannel 0: Good.\n\nChannel 1: Yes.\n\nChannel 0: We spoke a few days ago about this upcoming training that we've gotta have with you guys. And, ultimately, I said, can we arrange it so you send us the invoice, and we'll prepare that out\n\nChannel 1: Yeah.\n\nChannel 0: of what is now last financial year. So when the invoice has come through, it's dated the July 1.\n\nChannel 1: Mhmm. Yeah. Because it didn't get processed until that day. We didn't receive the signed documents until\n\nChannel 0: That's because\n\nChannel 1: after\n\nChannel 0: it that's because\n\nChannel 1: business\n\nChannel 0: it didn't\n\nChannel 1: hours.\n\nChannel 0: come through to us. It didn't come through to us in time for us to sign it. It came through late. We then sent it back on the thirtieth, I believe.\n\nChannel 1: Yeah. So that came back, yeah, about 06:30 on\n\nChannel 0: Well, because\n\nChannel 1: the\n\nChannel 0: it\n\nChannel 1: thirtieth.\n\nChannel 0: because it because it didn't come through to us, and I did call back to say, where is it? But it hasn't happened. So I've now got a problem, and I've got a $5 bill out of the wrong financial year.\n\nChannel 1: Look. I I mean, I can talk to our account and see what we can do, but it was definitely sent on the twenty ninth. But we just didn't receive anything until the thirtieth after business hours. So it wouldn't have been able to get processed until yesterday. But let me talk to our accounts and see if we are able to change the date back a day, and then I'll just give you a callback if that's alright.\n\nChannel 0: Yeah. Sure. If you got my direct oh, let me give you my mobile number. That's probably easiest.\n\nChannel 1: Yes, please.\n\nChannel 0: Mobile number is 0434\n\nChannel 1: Yes.\n\nChannel 0: 923078. And, yeah, if you can change the date to the thirtieth, that would be incredibly helpful.\n\nChannel 1: Not a problem. Leave that room with me for a few moments, and I'll give you a callback.\n\nChannel 0: Lovely. Thank you.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to MECS maintenance software.","start":2.8799999,"end":4.98,"sentiment":"neutral","sentiment_score":0.13323639333248138},{"text":"Here at MECS Welcome to MECS.","start":5.44,"end":9.12,"sentiment":"neutral","sentiment_score":0.10675938427448273},{"text":"This is Brooke.","start":9.12,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.10163917392492294}],"sentiment":"neutral","sentiment_score":0.11511827100600515,"channel":1,"num_words":14,"start":2.8799999,"end":10.0199995},{"sentences":[{"text":"Hi.","start":10.559999,"end":10.88,"sentiment":"neutral","sentiment_score":0.034520599991083145},{"text":"Could I speak to Alana, 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0434","start":215.135,"end":217.635,"sentiment":"neutral","sentiment_score":0.06548513565212488}],"sentiment":"neutral","sentiment_score":0.06548513565212488,"channel":0,"num_words":4,"start":215.135,"end":217.635},{"sentences":[{"text":"Yes.","start":218.175,"end":218.675,"sentiment":"neutral","sentiment_score":0.04541901126503944}],"sentiment":"neutral","sentiment_score":0.04541901126503944,"channel":1,"num_words":1,"start":218.175,"end":218.675},{"sentences":[{"text":"923078.","start":219.135,"end":221.58,"sentiment":"neutral","sentiment_score":0.06613495945930481},{"text":"And, yeah, if you can change the date to the thirtieth, that would be incredibly helpful.","start":221.74,"end":225.92,"sentiment":"neutral","sentiment_score":0.2582754725590348}],"sentiment":"neutral","sentiment_score":0.2469730894355213,"channel":0,"num_words":17,"start":219.135,"end":225.92},{"sentences":[{"text":"Not a problem.","start":226.54999,"end":227.45,"sentiment":"neutral","sentiment_score":0.29389933745066327},{"text":"Leave that room with me for a few moments, and I'll give you a callback.","start":227.90999,"end":230.89,"sentiment":"neutral","sentiment_score":0.15155632297197977}],"sentiment":"neutral","sentiment_score":0.17528015871842703,"channel":1,"num_words":18,"start":226.54999,"end":230.89},{"sentences":[{"text":"Lovely.","start":231.26,"end":231.74,"sentiment":"positive","sentiment_score":0.3713483214378357},{"text":"Thank you.","start":231.74,"end":232.48,"sentiment":"positive","sentiment_score":0.7990581393241882}],"sentiment":"positive","sentiment_score":0.6564882000287374,"channel":0,"num_words":3,"start":231.26,"end":232.48},{"sentences":[{"text":"Thanks.","start":232.39,"end":232.89,"sentiment":"positive","sentiment_score":0.7544354796409607},{"text":"Bye.","start":232.95,"end":233.45,"sentiment":"neutral","sentiment_score":-0.08049684762954712}],"sentiment":"positive","sentiment_score":0.3369693160057068,"channel":1,"num_words":2,"start":232.39,"end":233.45}]},"summary":{"result":"success","short":"A customer named Mike Burns from CoolGeneration Care calls MECS for help with tracking assets and managing workload through their computerized maintenance management system. He explains that they specialize in assisting asset intensive companies to track assets, parts, labor, and managing workload, and offers support from McMex.com. The customer and agent discuss a training and a $5 bill that was sent out late, but the agent will call back to see if they can change the date back a day and provide an invoice."},"intents":{"segments":[{"text":"Could I speak to Alana, please? Yeah.","start_word":15,"end_word":21,"intents":[{"intent":"Speak to alana","confidence_score":0.13675103}]},{"text":"MEX recognizes that support is a vital component in any IT chain. Trying to navigate software without it can be like walking a tightrope without a safety net. That's why our support team are on hand from 07:30AM right through to close of business at 5PM Australian Eastern Standard Time. This service is available to all customers through the MEX annual maintenance agreement. You can also email your request through to support@MEX.com.au. Hello.","start_word":133,"end_word":205,"intents":[{"intent":"Provide support","confidence_score":0.11869942}]},{"text":"This service is available to all customers through the MEX annual maintenance agreement. You can also email your request through to support@MEX.com.au.","start_word":183,"end_word":204,"intents":[{"intent":"Provide services","confidence_score":0.0009810658}]},{"text":"You can also email your request through to support@MEX.com.au. Hello. Amanda speaking.","start_word":196,"end_word":207,"intents":[{"intent":"Provide updates","confidence_score":0.0002219311}]},{"text":"But let me talk to our accounts and see if we are able to change the date back a day, and then I'll just give you a callback if that's alright. Yeah.","start_word":449,"end_word":480,"intents":[{"intent":"Change invoice date","confidence_score":0.16588594}]}]},"sentiments":{"segments":[{"text":"Welcome to MECS maintenance software. Here at MECS Welcome to MECS. This is Brooke. Hi. Could I speak to Alana, please? Yeah. Can I ask who's calling? It's Mike Burns calling from Coolabah Care. Too easy. I'll say she's ready. Just one second.","start_word":0,"end_word":42,"sentiment":"neutral","sentiment_score":0.062082745134830475},{"text":"Thank you.","start_word":43,"end_word":44,"sentiment":"positive","sentiment_score":0.4986090660095215},{"text":"We specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks, processing plants, and wineries, just to name a few. Jump on to www.mex.com.au for a comprehensive view of our company and clients, or ask how we can tailor a package specifically for you when we return. MEX recognizes that support is a vital component in any IT chain. Trying to navigate software without it can be like walking a tightrope without a safety net. That's why our support team are on hand from 07:30AM right through to close of business at 5PM Australian Eastern Standard Time. This service is available to all customers through the MEX annual maintenance agreement. You can also email your request through to support@MEX.com.au. Hello. Amanda speaking. Alana, hi. It's Mike Firms calling from Cooler Bar Care over in WA. How are you going?","start_word":45,"end_word":224,"sentiment":"neutral","sentiment_score":0.1718282252550125},{"text":"Thank you.","start_word":225,"end_word":226,"sentiment":"positive","sentiment_score":0.34419676661491394},{"text":"How are you? Good. Yes. We spoke a few days ago about this upcoming training that we've gotta have with you guys. And, ultimately, I said, can we arrange it so you send us the invoice, and we'll prepare that out Yeah. of what is now last financial year. So when the invoice has come through, it's dated the July 1. Mhmm. Yeah. Because it didn't get processed until that day. We didn't receive the signed documents until That's because after it that's because business it didn't hours. come through to us. It didn't come through to us in time for us to sign it. It came through late. We then sent it back on the thirtieth, I believe. Yeah. So that came back, yeah, about 06:30 on Well, because the it thirtieth. because it because it didn't come through to us, and I did call back to say, where is it?","start_word":227,"end_word":378,"sentiment":"neutral","sentiment_score":-0.06800153204484989},{"text":"But it hasn't happened. So I've now got a problem, and I've got a $5 bill out of the wrong financial year.","start_word":379,"end_word":400,"sentiment":"negative","sentiment_score":-0.5022388100624084},{"text":"Look. I I mean, I can talk to our account and see what we can do, but it was definitely sent on the twenty ninth. But we just didn't receive anything until the thirtieth after business hours. So it wouldn't have been able to get processed until yesterday. But let me talk to our accounts and see if we are able to change the date back a day, and then I'll just give you a callback if that's alright. Yeah. Sure. If you got my direct oh, let me give you my mobile number. That's probably easiest. Yes, please. Mobile number is 0434 Yes. 923078. And, yeah, if you can change the date to the thirtieth, that would be incredibly helpful. Not a problem. Leave that room with me for a few moments, and I'll give you a callback.","start_word":401,"end_word":539,"sentiment":"neutral","sentiment_score":0.01084949355572462},{"text":"Lovely. Thank you. Thanks. Bye.","start_word":540,"end_word":544,"sentiment":"positive","sentiment_score":0.6544797420501709}],"average":{"sentiment":"neutral","sentiment_score":0.03403640882617931}}}}