{"metadata":{"transaction_key":"deprecated","request_id":"019f262a-cc95-7de3-acd6-175badd5d922","sha256":"b8f4a84b894a2021b5fc3be3d0b3815dbebba83538053832f1c1678c3380ba84","created":"2026-07-03T04:09:27.903Z","duration":27.575937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":69,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":78,"output_tokens":78},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":78,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling. I'm currently unable to take your call. Please leave your contact details and a brief message, and I will call you back shortly.","confidence":1.0,"words":[{"word":"thank","start":1.8399999,"end":2.08,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2693514823913574},{"word":"you","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23880304396152496},{"word":"for","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.28689807653427124},{"word":"calling","start":2.48,"end":2.8799999,"confidence":1.0,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.2627967596054077},{"word":"i'm","start":2.8799999,"end":3.1999998,"confidence":0.953125,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.44182321429252625},{"word":"currently","start":3.1999998,"end":3.6799998,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.5579543709754944},{"word":"unable","start":3.6799998,"end":4.08,"confidence":1.0,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.6281821727752686},{"word":"to","start":4.08,"end":4.16,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6539854407310486},{"word":"take","start":4.16,"end":4.4,"confidence":0.9614258,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7100660800933838},{"word":"your","start":4.4,"end":4.56,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6710503697395325},{"word":"call","start":4.56,"end":5.04,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.5648719072341919},{"word":"please","start":5.04,"end":5.44,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.43741723895072937},{"word":"leave","start":5.44,"end":5.68,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.34955868124961853},{"word":"your","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.33341267704963684},{"word":"contact","start":5.92,"end":6.3199997,"confidence":1.0,"punctuated_word":"contact","sentiment":"negative","sentiment_score":-0.3442588150501251},{"word":"details","start":6.3199997,"end":6.7999997,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.2967894375324249},{"word":"and","start":6.7999997,"end":7.04,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.3206719160079956},{"word":"a","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3517427444458008},{"word":"brief","start":7.2,"end":7.52,"confidence":0.99902344,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":-0.21534456312656405},{"word":"message","start":7.52,"end":8.02,"confidence":0.9604492,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.3066290318965912},{"word":"and","start":8.32,"end":8.559999,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.31452763080596924},{"word":"i","start":8.559999,"end":8.72,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3629237413406372},{"word":"will","start":8.72,"end":8.88,"confidence":0.9658203,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.2532814145088196},{"word":"call","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.24346904456615448},{"word":"you","start":9.12,"end":9.28,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.35369277000427246},{"word":"back","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.3302214741706848},{"word":"shortly","start":9.5199995,"end":10.0199995,"confidence":0.9995117,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":-0.25282564759254456}],"paragraphs":{"transcript":"\nThank you for calling. I'm currently unable to take your call. Please leave your contact details and a brief message, and I will call you back shortly.","paragraphs":[{"sentences":[{"text":"Thank you for calling.","start":1.8399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.26446234062314034},{"text":"I'm currently unable to take your call.","start":2.8799999,"end":5.04,"sentiment":"negative","sentiment_score":-0.6039905079773494},{"text":"Please leave your contact details and a brief message, and I will call you back shortly.","start":5.04,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.31667292676866055}],"sentiment":"neutral","sentiment_score":-0.30506855635731306,"num_words":27,"start":1.8399999,"end":10.0199995}]}}]},{"alternatives":[{"transcript":"Hello. I just missed a call from you. It's Craig Lee. Yeah. I've got the phone beside me now. Ring back. Thank you. 0414319055. Thank you.","confidence":0.99902344,"words":[{"word":"hello","start":12.255,"end":12.755,"confidence":0.9243164,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.018464695662260056},{"word":"i","start":12.815001,"end":12.975,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11322325468063354},{"word":"just","start":12.975,"end":13.215,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06032012403011322},{"word":"missed","start":13.215,"end":13.535,"confidence":0.9970703,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.12899355590343475},{"word":"a","start":13.535,"end":13.615,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07876622676849365},{"word":"call","start":13.615,"end":13.935,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04551447927951813},{"word":"from","start":13.935,"end":14.175,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.09447676688432692},{"word":"you","start":14.175,"end":14.495001,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1004108339548111},{"word":"it's","start":14.495001,"end":14.975,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.02123435959219933},{"word":"craig","start":14.975,"end":15.375,"confidence":0.9873047,"punctuated_word":"Craig","sentiment":"neutral","sentiment_score":-0.003931969404220581},{"word":"lee","start":15.375,"end":15.875,"confidence":0.97924805,"punctuated_word":"Lee.","sentiment":"neutral","sentiment_score":0.0023391228169202805},{"word":"yeah","start":17.375,"end":17.695,"confidence":0.95874023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10818757116794586},{"word":"i've","start":17.695,"end":17.935001,"confidence":0.9682617,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.12906435132026672},{"word":"got","start":17.935001,"end":18.095001,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.15784962475299835},{"word":"the","start":18.095001,"end":18.175,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12090522795915604},{"word":"phone","start":18.175,"end":18.495,"confidence":0.97802734,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.05733560770750046},{"word":"beside","start":18.495,"end":18.815,"confidence":0.9892578,"punctuated_word":"beside","sentiment":"neutral","sentiment_score":0.05833750963211059},{"word":"me","start":18.815,"end":18.975,"confidence":0.9863281,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01275894045829773},{"word":"now","start":18.975,"end":19.215,"confidence":0.99365234,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.03122265264391899},{"word":"ring","start":19.215,"end":19.535,"confidence":0.9604492,"punctuated_word":"Ring","sentiment":"neutral","sentiment_score":0.008641257882118225},{"word":"back","start":19.535,"end":19.935,"confidence":0.9863281,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.03224068880081177},{"word":"thank","start":19.935,"end":20.255001,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.46648257970809937},{"word":"you","start":20.255001,"end":20.755001,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39357542991638184},{"word":"0414319055","start":20.895,"end":25.295,"confidence":0.9896973,"punctuated_word":"0414319055.","sentiment":"neutral","sentiment_score":0.1413387507200241},{"word":"thank","start":25.295,"end":25.615,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.46028512716293335},{"word":"you","start":25.615,"end":26.115,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2706277370452881}],"paragraphs":{"transcript":"\nHello. I just missed a call from you. It's Craig Lee. Yeah. I've got the phone beside me now.\n\nRing back. Thank you. 0414319055. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":12.255,"end":12.755,"sentiment":"neutral","sentiment_score":0.018464695662260056},{"text":"I just missed a call from you.","start":12.815001,"end":14.495001,"sentiment":"neutral","sentiment_score":-0.0888150345001902},{"text":"It's Craig Lee.","start":14.495001,"end":15.875,"sentiment":"neutral","sentiment_score":0.00654717100163301},{"text":"Yeah.","start":17.375,"end":17.695,"sentiment":"neutral","sentiment_score":0.10818757116794586},{"text":"I've got the phone beside me now.","start":17.695,"end":19.215,"sentiment":"neutral","sentiment_score":0.08106770206774984}],"sentiment":"neutral","sentiment_score":0.004845392253053815,"num_words":19,"start":12.255,"end":19.215},{"sentences":[{"text":"Ring back.","start":19.215,"end":19.935,"sentiment":"neutral","sentiment_score":0.020440973341464996},{"text":"Thank you.","start":19.935,"end":20.755001,"sentiment":"positive","sentiment_score":0.4300290048122406},{"text":"0414319055.","start":20.895,"end":25.295,"sentiment":"neutral","sentiment_score":0.1413387507200241},{"text":"Thank you.","start":25.295,"end":26.115,"sentiment":"positive","sentiment_score":0.3654564321041107}],"sentiment":"neutral","sentiment_score":0.2533130816050938,"num_words":7,"start":19.215,"end":26.115}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling. I'm currently unable to take your call. Please leave your contact details and a brief message, and I will call you back shortly.\n\nChannel 1: Hello. I just missed a call from you. It's Craig Lee. Yeah. I've got the phone beside me now.\n\nRing back. Thank you. 0414319055. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling.","start":1.8399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.26446234062314034},{"text":"I'm currently unable to take your call.","start":2.8799999,"end":5.04,"sentiment":"negative","sentiment_score":-0.6039905079773494},{"text":"Please leave your contact details and a brief message, and I will call you back shortly.","start":5.04,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.31667292676866055}],"sentiment":"neutral","sentiment_score":-0.30506855635731306,"channel":0,"num_words":27,"start":1.8399999,"end":10.0199995},{"sentences":[{"text":"Hello.","start":12.255,"end":12.755,"sentiment":"neutral","sentiment_score":0.018464695662260056},{"text":"I just missed a call from you.","start":12.815001,"end":14.495001,"sentiment":"neutral","sentiment_score":-0.0888150345001902},{"text":"It's Craig Lee.","start":14.495001,"end":15.875,"sentiment":"neutral","sentiment_score":0.00654717100163301},{"text":"Yeah.","start":17.375,"end":17.695,"sentiment":"neutral","sentiment_score":0.10818757116794586},{"text":"I've got the phone beside me now.","start":17.695,"end":19.215,"sentiment":"neutral","sentiment_score":0.08106770206774984}],"sentiment":"neutral","sentiment_score":0.004845392253053815,"channel":1,"num_words":19,"start":12.255,"end":19.215},{"sentences":[{"text":"Ring back.","start":19.215,"end":19.935,"sentiment":"neutral","sentiment_score":0.020440973341464996},{"text":"Thank you.","start":19.935,"end":20.755001,"sentiment":"positive","sentiment_score":0.4300290048122406},{"text":"0414319055.","start":20.895,"end":25.295,"sentiment":"neutral","sentiment_score":0.1413387507200241},{"text":"Thank you.","start":25.295,"end":26.115,"sentiment":"positive","sentiment_score":0.3654564321041107}],"sentiment":"neutral","sentiment_score":0.2533130816050938,"channel":1,"num_words":7,"start":19.215,"end":26.115}]},"summary":{"result":"success","short":"The customer calls and reaches the voicemail of the agent. The agent is unable to take the call and requests the customer to leave their contact details and a brief message. The customer leaves a message with their phone number and is instructed to call back."},"intents":{"segments":[{"text":"Hello. I just missed a call from you. It's Craig Lee. Yeah. I've got the phone beside me now. Ring back. Thank you. 0414319055. Thank you.","start_word":27,"end_word":52,"intents":[{"intent":"Request a call back","confidence_score":0.007596401}]}]},"sentiments":{"segments":[{"text":"Thank you for calling.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.2641292214393616},{"text":"I'm currently unable to take your call.","start_word":4,"end_word":10,"sentiment":"negative","sentiment_score":-0.5731485486030579},{"text":"Please leave your contact details and a brief message, and I will call you back shortly. Hello. I just missed a call from you. It's Craig Lee. Yeah. I've got the phone beside me now. Ring back.","start_word":11,"end_word":47,"sentiment":"neutral","sentiment_score":-0.10845383256673811},{"text":"Thank you.","start_word":48,"end_word":49,"sentiment":"positive","sentiment_score":0.41787785291671753},{"text":"0414319055.","start_word":50,"end_word":50,"sentiment":"neutral","sentiment_score":0.1413387507200241},{"text":"Thank you.","start_word":51,"end_word":52,"sentiment":"positive","sentiment_score":0.4247909188270569}],"average":{"sentiment":"neutral","sentiment_score":-0.0933388807834723}}}}