{"metadata":{"transaction_key":"deprecated","request_id":"01a0a2fe-9130-7823-8361-28dd8dde3a28","sha256":"7aa12a8d35f411aeb95b4bef4f8014db6ae0ad33a67da31d5f96c29e93c3f1bd","created":"2026-09-15T02:56:28.128Z","duration":7.1279373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":27},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I can't take your call. Please leave a message, and I will get back to you. Thank you.","confidence":0.9980469,"words":[{"word":"sorry","start":0.96,"end":1.1999999,"confidence":0.6726074,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.45658931136131287},{"word":"i","start":1.1999999,"end":1.36,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6190274357795715},{"word":"can't","start":1.36,"end":1.5999999,"confidence":0.98217773,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.643433690071106},{"word":"take","start":1.5999999,"end":1.8399999,"confidence":0.9921875,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7397699356079102},{"word":"your","start":1.8399999,"end":2.08,"confidence":0.9658203,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7056915760040283},{"word":"call","start":2.08,"end":2.32,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.6316875219345093},{"word":"please","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4066399931907654},{"word":"leave","start":2.6399999,"end":2.8799999,"confidence":0.9970703,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.22691300511360168},{"word":"a","start":2.8799999,"end":2.96,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2248117029666901},{"word":"message","start":2.96,"end":3.4399998,"confidence":0.84375,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.10416020452976228},{"word":"and","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.005886465311050415},{"word":"i","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0004063546657562256},{"word":"will","start":3.76,"end":4.0,"confidence":0.69921875,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.06317771971225739},{"word":"get","start":4.0,"end":4.08,"confidence":0.92578125,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.13147954642772677},{"word":"back","start":4.08,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.14657101035118103},{"word":"to","start":4.3199997,"end":4.4,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.060012027621269226},{"word":"you","start":4.4,"end":4.72,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.03956446051597595},{"word":"thank","start":4.72,"end":4.88,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5707275867462158},{"word":"you","start":4.88,"end":5.38,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2485576570034027}],"paragraphs":{"transcript":"\nSorry. I can't take your call. Please leave a message, and I will get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.96,"end":1.1999999,"sentiment":"negative","sentiment_score":-0.45658931136131287},{"text":"I can't take your call.","start":1.1999999,"end":2.32,"sentiment":"negative","sentiment_score":-0.667922031879425},{"text":"Please leave a message, and I will get back to you.","start":2.32,"end":4.72,"sentiment":"neutral","sentiment_score":-0.12807361646132034},{"text":"Thank you.","start":4.72,"end":5.38,"sentiment":"positive","sentiment_score":0.40964262187480927}],"sentiment":"neutral","sentiment_score":-0.23082757937280754,"num_words":19,"start":0.96,"end":5.38}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I can't take your call. Please leave a message, and I will get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.96,"end":1.1999999,"sentiment":"negative","sentiment_score":-0.45658931136131287},{"text":"I can't take your call.","start":1.1999999,"end":2.32,"sentiment":"negative","sentiment_score":-0.667922031879425},{"text":"Please leave a message, and I will get back to you.","start":2.32,"end":4.72,"sentiment":"neutral","sentiment_score":-0.12807361646132034},{"text":"Thank you.","start":4.72,"end":5.38,"sentiment":"positive","sentiment_score":0.40964262187480927}],"sentiment":"neutral","sentiment_score":-0.23082757937280754,"channel":1,"num_words":19,"start":0.96,"end":5.38}]},"summary":{"result":"success","short":"Sorry. I can't take your call. Please leave a message, and I will get back to you. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":17,"end_word":18,"intents":[{"intent":"Notify of unavailability","confidence_score":0.00027256575},{"intent":"Request message","confidence_score":0.61231583},{"intent":"Offer to return call","confidence_score":0.028803688}]}]},"sentiments":{"segments":[{"text":"Sorry. I can't take your call.","start_word":0,"end_word":5,"sentiment":"negative","sentiment_score":-0.6171343922615051},{"text":"Please leave a message, and I will get back to you.","start_word":6,"end_word":16,"sentiment":"neutral","sentiment_score":-0.12695330381393433},{"text":"Thank you.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.4401426911354065}],"average":{"sentiment":"neutral","sentiment_score":-0.24549116911711516}}}}