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Who's this who's calling? What was it in relation to? I'm I'm at I'm actually at school doing things. So what was the the call in relation to? I just don't recognize this number, and I had declined the calls earlier. Who's Dana? No. No. I'm not I'm not changing my phone. Is this about my phone? What's it? My what IP. What IP what review? No. I've got no I've never spoken to a Daniel. I know nothing about an IP review. Sorry. It's this is a this is not something I wanna talk about. I'm not changing it. I'm not interested. Thank you very much for the call. 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Who's this who's calling? What was it in relation to? I'm I'm at I'm actually at school doing things. So what was the the call in relation to?\n\nI just don't recognize this number, and I had declined the calls earlier. Who's Dana? No. No. I'm not I'm not changing my phone.\n\nIs this about my phone? What's it? My what IP. What IP what review? No.\n\nI've got no I've never spoken to a Daniel. I know nothing about an IP review. Sorry. It's this is a this is not something I wanna talk about. I'm not changing it.\n\nI'm not interested. Thank you very much for the call. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":-0.01268107071518898},{"text":"Who's this who's calling?","start":4.48,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.025981850922107697},{"text":"What was it in relation to?","start":13.12,"end":14.559999,"sentiment":"neutral","sentiment_score":-0.0033940554906924567},{"text":"I'm I'm at I'm actually at school doing things.","start":14.559999,"end":17.785,"sentiment":"neutral","sentiment_score":-0.011055839454962147},{"text":"So what was the the call in relation to?","start":17.785,"end":19.945,"sentiment":"neutral","sentiment_score":-0.008459881155027283}],"sentiment":"neutral","sentiment_score":-0.010779803201299289,"num_words":29,"start":3.9199998,"end":19.945},{"sentences":[{"text":"I just don't recognize this number, and I had declined the calls earlier.","start":19.945,"end":24.205,"sentiment":"neutral","sentiment_score":-0.10834336366790992},{"text":"Who's Dana?","start":29.064999,"end":29.965,"sentiment":"neutral","sentiment_score":-0.0031916267471387982},{"text":"No.","start":43.58,"end":43.98,"sentiment":"neutral","sentiment_score":-0.24930547177791595},{"text":"No.","start":43.98,"end":44.3,"sentiment":"neutral","sentiment_score":-0.29738137125968933},{"text":"I'm not I'm not changing my phone.","start":44.3,"end":46.059998,"sentiment":"negative","sentiment_score":-0.36598814385277884}],"sentiment":"neutral","sentiment_score":-0.18847711796600683,"num_words":24,"start":19.945,"end":46.059998},{"sentences":[{"text":"Is this about my phone?","start":46.059998,"end":47.475,"sentiment":"neutral","sentiment_score":-0.12644115686416627},{"text":"What's it?","start":50.995,"end":54.195,"sentiment":"neutral","sentiment_score":-0.03251124545931816},{"text":"My what IP.","start":54.195,"end":55.795,"sentiment":"neutral","sentiment_score":-0.02798937012751897},{"text":"What IP what review?","start":55.795,"end":57.254997,"sentiment":"neutral","sentiment_score":-0.023322608787566423},{"text":"No.","start":66.0,"end":66.4,"sentiment":"neutral","sentiment_score":-0.17243033647537231}],"sentiment":"neutral","sentiment_score":-0.06979447714984417,"num_words":15,"start":46.059998,"end":66.4},{"sentences":[{"text":"I've got no I've never spoken to a Daniel.","start":66.4,"end":68.82,"sentiment":"neutral","sentiment_score":-0.23442712095048693},{"text":"I know nothing about an IP review.","start":69.119995,"end":71.7,"sentiment":"neutral","sentiment_score":-0.2782256475516728},{"text":"Sorry.","start":72.32,"end":72.799995,"sentiment":"negative","sentiment_score":-0.33384332060813904},{"text":"It's this is a this is not something I wanna talk about.","start":72.799995,"end":76.555,"sentiment":"negative","sentiment_score":-0.4791572218139966},{"text":"I'm not changing it.","start":76.695,"end":77.895004,"sentiment":"negative","sentiment_score":-0.3927605152130127}],"sentiment":"negative","sentiment_score":-0.35491502014073456,"num_words":33,"start":66.4,"end":77.895004},{"sentences":[{"text":"I'm not interested.","start":77.895004,"end":78.875,"sentiment":"negative","sentiment_score":-0.583884616692861},{"text":"Thank you very much for the call.","start":78.935,"end":80.455,"sentiment":"neutral","sentiment_score":-0.3251278081110546},{"text":"Bye bye.","start":80.455,"end":81.115,"sentiment":"neutral","sentiment_score":0.018646009266376495}],"sentiment":"neutral","sentiment_score":-0.3325213740269343,"num_words":12,"start":77.895004,"end":81.115}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello? Who's this who's calling?\n\nChannel 0: Hi. Hi. This is Abby, ma'am. I'm calling from TechnoOne. I wanted to make sure that I'm calling the right person.\n\nChannel 1: What was it in relation to? I'm I'm at I'm actually at school doing things. So what was the the call in relation to? I just don't recognize this number, and I\n\nChannel 0: Yeah.\n\nChannel 1: had\n\nChannel 0: Yeah.\n\nChannel 1: declined the\n\nChannel 0: Daniel\n\nChannel 1: calls earlier.\n\nChannel 0: of course. Daniel asked me to reach out to you, ma'am, and I wanted to\n\nChannel 1: Who's Dana?\n\nChannel 0: confirm Danielle from TechnoOne. So I've haven't we've spoken with you in the past, and I have a note here that says that you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: No. No. I'm not I'm not changing my phone. Is this about my phone?\n\nChannel 0: No, ma'am. For\n\nChannel 1: What's\n\nChannel 0: your like, for an IT review. IT.\n\nChannel 1: it? My what IP. What IP what review?\n\nChannel 0: IT review. IT issues, recurring IT issues, IT concerns.\n\nChannel 1: No. I've got no I've never\n\nChannel 0: No.\n\nChannel 1: spoken to a Daniel. I know nothing about an IP review. Sorry. It's this is a this is not something I wanna talk about. I'm not changing\n\nChannel 0: Okay.\n\nChannel 1: it.\n\nChannel 0: Okay.\n\nChannel 1: I'm not interested. Thank you very much for the call.\n\nChannel 0: Of\n\nChannel 1: Bye\n\nChannel 0: course.\n\nChannel 1: bye.\n\nChannel 0: Thank you. Take care.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":-0.009486175142228603}],"sentiment":"neutral","sentiment_score":-0.009486175142228603,"channel":0,"num_words":1,"start":2.1599998,"end":2.6599998},{"sentences":[{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":-0.01268107071518898},{"text":"Who's this who's calling?","start":4.48,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.025981850922107697}],"sentiment":"neutral","sentiment_score":-0.023321694880723953,"channel":1,"num_words":5,"start":3.9199998,"end":5.8599997},{"sentences":[{"text":"Hi.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.006524980533868074},{"text":"Hi.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.014741037972271442},{"text":"This is Abby, ma'am.","start":7.2,"end":8.16,"sentiment":"neutral","sentiment_score":0.027477488620206714},{"text":"I'm calling from TechnoOne.","start":8.16,"end":9.54,"sentiment":"neutral","sentiment_score":0.025824343785643578},{"text":"I wanted to make sure that I'm calling the right person.","start":9.76,"end":12.74,"sentiment":"neutral","sentiment_score":0.01170385628938675}],"sentiment":"neutral","sentiment_score":0.0172959889196569,"channel":0,"num_words":21,"start":5.52,"end":12.74},{"sentences":[{"text":"What was it in relation to?","start":13.12,"end":14.559999,"sentiment":"neutral","sentiment_score":-0.0033940554906924567},{"text":"I'm I'm at I'm actually at school doing things.","start":14.559999,"end":17.785,"sentiment":"neutral","sentiment_score":-0.011055839454962147},{"text":"So what was the the call in relation to?","start":17.785,"end":19.945,"sentiment":"neutral","sentiment_score":-0.008459881155027283},{"text":"I just don't recognize this number, and I","start":19.945,"end":22.505,"sentiment":"neutral","sentiment_score":-0.1337795602157712}],"sentiment":"neutral","sentiment_score":-0.03957007188000716,"channel":1,"num_words":32,"start":13.12,"end":22.505},{"sentences":[{"text":"Yeah.","start":22.425,"end":22.664999,"sentiment":"neutral","sentiment_score":-0.035685814917087555}],"sentiment":"neutral","sentiment_score":-0.035685814917087555,"channel":0,"num_words":1,"start":22.425,"end":22.664999},{"sentences":[{"text":"had","start":22.505,"end":22.744999,"sentiment":"neutral","sentiment_score":-0.018489163368940353}],"sentiment":"neutral","sentiment_score":-0.018489163368940353,"channel":1,"num_words":1,"start":22.505,"end":22.744999},{"sentences":[{"text":"Yeah.","start":22.664999,"end":23.145,"sentiment":"neutral","sentiment_score":-0.03717701882123947}],"sentiment":"neutral","sentiment_score":-0.03717701882123947,"channel":0,"num_words":1,"start":22.664999,"end":23.145},{"sentences":[{"text":"declined the","start":22.744999,"end":23.305,"sentiment":"neutral","sentiment_score":-0.07630734518170357}],"sentiment":"neutral","sentiment_score":-0.07630734518170357,"channel":1,"num_words":2,"start":22.744999,"end":23.305},{"sentences":[{"text":"Daniel","start":23.145,"end":23.645,"sentiment":"neutral","sentiment_score":-0.0787644311785698}],"sentiment":"neutral","sentiment_score":-0.0787644311785698,"channel":0,"num_words":1,"start":23.145,"end":23.645},{"sentences":[{"text":"calls earlier.","start":23.305,"end":24.205,"sentiment":"neutral","sentiment_score":-0.08356169611215591}],"sentiment":"neutral","sentiment_score":-0.08356169611215591,"channel":1,"num_words":2,"start":23.305,"end":24.205},{"sentences":[{"text":"of course.","start":25.224998,"end":25.704998,"sentiment":"neutral","sentiment_score":-0.033427074551582336},{"text":"Daniel asked me to reach out to you, ma'am, and I wanted to","start":25.704998,"end":28.765,"sentiment":"neutral","sentiment_score":0.00021038662928801315}],"sentiment":"neutral","sentiment_score":-0.004274608194828033,"channel":0,"num_words":15,"start":25.224998,"end":28.765},{"sentences":[{"text":"Who's Dana?","start":29.064999,"end":29.965,"sentiment":"neutral","sentiment_score":-0.0031916267471387982}],"sentiment":"neutral","sentiment_score":-0.0031916267471387982,"channel":1,"num_words":2,"start":29.064999,"end":29.965},{"sentences":[{"text":"confirm Danielle from TechnoOne.","start":30.230001,"end":32.65,"sentiment":"neutral","sentiment_score":-0.0009080903837457299},{"text":"So I've haven't we've spoken with you in the past, and I have a note here that says that you're coming up for an IT review towards the middle of this year.","start":33.03,"end":42.07,"sentiment":"neutral","sentiment_score":-0.029326377320103347},{"text":"Is that correct?","start":42.07,"end":42.825,"sentiment":"neutral","sentiment_score":-0.021594751626253128}],"sentiment":"neutral","sentiment_score":-0.02581694078607819,"channel":0,"num_words":39,"start":30.230001,"end":42.825},{"sentences":[{"text":"No.","start":43.58,"end":43.98,"sentiment":"neutral","sentiment_score":-0.24930547177791595},{"text":"No.","start":43.98,"end":44.3,"sentiment":"neutral","sentiment_score":-0.29738137125968933},{"text":"I'm not I'm not changing my phone.","start":44.3,"end":46.059998,"sentiment":"negative","sentiment_score":-0.36598814385277884},{"text":"Is this about my phone?","start":46.059998,"end":47.475,"sentiment":"neutral","sentiment_score":-0.12644115686416627}],"sentiment":"neutral","sentiment_score":-0.26720068816627773,"channel":1,"num_words":14,"start":43.58,"end":47.475},{"sentences":[{"text":"No, ma'am.","start":49.625,"end":50.445,"sentiment":"neutral","sentiment_score":-0.14181523025035858},{"text":"For","start":50.745,"end":51.065002,"sentiment":"neutral","sentiment_score":-0.046766817569732666}],"sentiment":"neutral","sentiment_score":-0.11013242602348328,"channel":0,"num_words":3,"start":49.625,"end":51.065002},{"sentences":[{"text":"What's","start":50.995,"end":51.495,"sentiment":"neutral","sentiment_score":-0.03511808067560196}],"sentiment":"neutral","sentiment_score":-0.03511808067560196,"channel":1,"num_words":1,"start":50.995,"end":51.495},{"sentences":[{"text":"your like, for an IT review.","start":51.065002,"end":53.085,"sentiment":"neutral","sentiment_score":-0.0407007010653615},{"text":"IT.","start":53.945,"end":54.445,"sentiment":"neutral","sentiment_score":-0.03133545070886612}],"sentiment":"neutral","sentiment_score":-0.03936280815729073,"channel":0,"num_words":7,"start":51.065002,"end":54.445},{"sentences":[{"text":"it?","start":53.954998,"end":54.195,"sentiment":"neutral","sentiment_score":-0.029904410243034363},{"text":"My what IP.","start":54.195,"end":55.795,"sentiment":"neutral","sentiment_score":-0.02798937012751897},{"text":"What IP what review?","start":55.795,"end":57.254997,"sentiment":"neutral","sentiment_score":-0.023322608787566423}],"sentiment":"neutral","sentiment_score":-0.02589536947198212,"channel":1,"num_words":8,"start":53.954998,"end":57.254997},{"sentences":[{"text":"IT review.","start":58.74,"end":59.4,"sentiment":"neutral","sentiment_score":-0.03722410276532173},{"text":"IT issues, recurring IT issues, IT concerns.","start":60.18,"end":64.92,"sentiment":"neutral","sentiment_score":-0.06168818420597485}],"sentiment":"neutral","sentiment_score":-0.05625172166360749,"channel":0,"num_words":9,"start":58.74,"end":64.92},{"sentences":[{"text":"No.","start":66.0,"end":66.4,"sentiment":"neutral","sentiment_score":-0.17243033647537231},{"text":"I've got no I've never","start":66.4,"end":67.68,"sentiment":"neutral","sentiment_score":-0.21053529679775237}],"sentiment":"neutral","sentiment_score":-0.2041844700773557,"channel":1,"num_words":6,"start":66.0,"end":67.68},{"sentences":[{"text":"No.","start":67.62,"end":68.12,"sentiment":"neutral","sentiment_score":-0.2667035758495331}],"sentiment":"neutral","sentiment_score":-0.2667035758495331,"channel":0,"num_words":1,"start":67.62,"end":68.12},{"sentences":[{"text":"spoken to a Daniel.","start":67.68,"end":68.82,"sentiment":"neutral","sentiment_score":-0.2642919011414051},{"text":"I know nothing about an IP review.","start":69.119995,"end":71.7,"sentiment":"neutral","sentiment_score":-0.2782256475516728},{"text":"Sorry.","start":72.32,"end":72.799995,"sentiment":"negative","sentiment_score":-0.33384332060813904},{"text":"It's this is a this is not something I wanna talk about.","start":72.799995,"end":76.555,"sentiment":"negative","sentiment_score":-0.4791572218139966},{"text":"I'm not changing","start":76.695,"end":77.575005,"sentiment":"negative","sentiment_score":-0.42462851603825885}],"sentiment":"negative","sentiment_score":-0.3837912099228965,"channel":1,"num_words":27,"start":67.68,"end":77.575005},{"sentences":[{"text":"Okay.","start":77.435,"end":77.675,"sentiment":"neutral","sentiment_score":-0.3194311857223511}],"sentiment":"neutral","sentiment_score":-0.3194311857223511,"channel":0,"num_words":1,"start":77.435,"end":77.675},{"sentences":[{"text":"it.","start":77.575005,"end":77.895004,"sentiment":"neutral","sentiment_score":-0.29715651273727417}],"sentiment":"neutral","sentiment_score":-0.29715651273727417,"channel":1,"num_words":1,"start":77.575005,"end":77.895004},{"sentences":[{"text":"Okay.","start":77.675,"end":78.175,"sentiment":"negative","sentiment_score":-0.3500632047653198}],"sentiment":"negative","sentiment_score":-0.3500632047653198,"channel":0,"num_words":1,"start":77.675,"end":78.175},{"sentences":[{"text":"I'm not interested.","start":77.895004,"end":78.875,"sentiment":"negative","sentiment_score":-0.583884616692861},{"text":"Thank you very much for the call.","start":78.935,"end":80.455,"sentiment":"neutral","sentiment_score":-0.3251278081110546}],"sentiment":"negative","sentiment_score":-0.40275485068559647,"channel":1,"num_words":10,"start":77.895004,"end":80.455},{"sentences":[{"text":"Of","start":80.235,"end":80.475,"sentiment":"neutral","sentiment_score":-0.010417476296424866}],"sentiment":"neutral","sentiment_score":-0.010417476296424866,"channel":0,"num_words":1,"start":80.235,"end":80.475},{"sentences":[{"text":"Bye","start":80.455,"end":80.615,"sentiment":"neutral","sentiment_score":0.0031633153557777405}],"sentiment":"neutral","sentiment_score":0.0031633153557777405,"channel":1,"num_words":1,"start":80.455,"end":80.615},{"sentences":[{"text":"course.","start":80.475,"end":80.975,"sentiment":"neutral","sentiment_score":-0.010046474635601044}],"sentiment":"neutral","sentiment_score":-0.010046474635601044,"channel":0,"num_words":1,"start":80.475,"end":80.975},{"sentences":[{"text":"bye.","start":80.615,"end":81.115,"sentiment":"neutral","sentiment_score":0.03412870317697525}],"sentiment":"neutral","sentiment_score":0.03412870317697525,"channel":1,"num_words":1,"start":80.615,"end":81.115},{"sentences":[{"text":"Thank you.","start":81.835,"end":82.395,"sentiment":"neutral","sentiment_score":0.16734211891889572},{"text":"Take care.","start":82.395,"end":83.135,"sentiment":"neutral","sentiment_score":0.11986969038844109}],"sentiment":"neutral","sentiment_score":0.1436059046536684,"channel":0,"num_words":4,"start":81.835,"end":83.135}]},"summary":{"result":"success","short":"Abby from TechnoOne calls a customer to confirm if they are the right person. The customer denies being the right person and is confused about the call in relation to an IT review. The customer is not interested in discussing the issue and ends the call."},"intents":{"segments":[{"text":"This is Abby, ma'am. I'm calling from TechnoOne. I wanted to make sure that I'm calling the right person. What was it in relation to?","start_word":8,"end_word":32,"intents":[{"intent":"Confirm caller name","confidence_score":0.0022027942}]},{"text":"I just don't recognize this number, and I Yeah.","start_word":51,"end_word":59,"intents":[{"intent":"Express confusion","confidence_score":0.00021336929}]},{"text":"Of Bye course. bye. Thank you. Take care.","start_word":212,"end_word":219,"intents":[{"intent":"End conversation","confidence_score":0.0019282376}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Who's this who's calling? Hi. Hi. This is Abby, ma'am. I'm calling from TechnoOne. I wanted to make sure that I'm calling the right person. What was it in relation to? I'm I'm at I'm actually at school doing things. So what was the the call in relation to? I just don't recognize this number, and I Yeah. had Yeah. declined Daniel the calls earlier. of course. Daniel asked me to reach out to you, ma'am, and I wanted to Who's Dana? confirm Danielle from TechnoOne. So I've haven't we've spoken with you in the past, and I have a note here that says that you're coming up for an IT review towards the middle of this year. Is that correct? No. No.","start_word":0,"end_word":124,"sentiment":"neutral","sentiment_score":-0.024458203464746475},{"text":"I'm not I'm not changing my phone.","start_word":125,"end_word":131,"sentiment":"negative","sentiment_score":-0.35632213950157166},{"text":"Is this about my phone? No, ma'am. For What's your like, for an IT review. IT. it? My what IP. What IP what review? IT review. IT issues, recurring IT issues, IT concerns. No. I've got no I've never No. spoken to a Daniel. I know nothing about an IP review.","start_word":132,"end_word":182,"sentiment":"neutral","sentiment_score":-0.1249142438173294},{"text":"Sorry. It's this is a this is not something I wanna talk about. I'm not changing Okay.","start_word":183,"end_word":199,"sentiment":"negative","sentiment_score":-0.4342515170574188},{"text":"it.","start_word":200,"end_word":200,"sentiment":"neutral","sentiment_score":-0.29715651273727417},{"text":"Okay. I'm not interested.","start_word":201,"end_word":204,"sentiment":"negative","sentiment_score":-0.5154311656951904},{"text":"Thank you very much for the call. Of Bye course. bye. Thank you. Take care.","start_word":205,"end_word":219,"sentiment":"neutral","sentiment_score":-0.06044406816363335}],"average":{"sentiment":"neutral","sentiment_score":-0.1068188255355203}}}}