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customer called to ask the agent about milk requirements at the facility. The customer asked about a green rain and whether they needed milk, but ultimately decided not to top up the fridge and instead bought coffee. The customer also asked about a blue cup and the agent clarified that it was expired. The call ended with the customer thanking the agent."},"intents":{"segments":[{"text":"I meant to check-in the fridge before I came over to the facility just to see if we need any more milk. Sure.","start_word":14,"end_word":36,"intents":[{"intent":"Check-in fridge","confidence_score":0.60039335}]},{"text":"You need a cup.","start_word":75,"end_word":78,"intents":[{"intent":"Have coffee","confidence_score":0.00029945432}]},{"text":"So just blue? Okay. Just blue. Yeah. Just blue.","start_word":125,"end_word":133,"intents":[{"intent":"Provide color","confidence_score":0.005630952}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. How are you?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.12897133827209473},{"text":"Hi. Good. 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