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Just before I go any further, I just need to let you know our calls are recorded for quality and coaching purposes. Is that okay? Yes. Can you hear me? Or okay. That's alright. I will be as fast as I can. I just need to do three points of ID. Can you please provide your full name, date of birth, and address, please? Fantastic. Fantastic. Thank you for that, Steven. I'm just phoning today to see if you have enough time at the moment to book in a meeting for you to meet with Larissa to have your advice presentation completed. Is is there a preferred day of the week for you that you you like? Yeah. I Okay. It does. It does, doesn't it? Would you should we book something in preemptively and we can always if we need to reschedule, we can? Yeah? What is there any specific day this week that works for you? On a Tuesday or Okay. What about if we book something in for Thursday afternoon or even tomorrow afternoon if you like? Could do 4PM. Sorry? Yeah? Okay. So 4PM. Would that be okay? Yeah? Alright. Well, I'll put that in. Did did you want me to send you an invite through your email it pops through for you in your diary or calendar? Alright. No worries at all. I will book that in for tomorrow at four, and Larissa will give you a phone call. Fantastic. Thanks for taking the call, Steven. Enjoy your afternoon. 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Hi, Steve. Hello, Steven? Yeah. This is Jennifer from Oakview Financial.\n\nHow are you today? That's good. That's good. Just before I go any further, I just need to let you know our calls are recorded for quality and coaching purposes. Is that okay?\n\nYes. Can you hear me? Or okay. That's alright. I will be as fast as I can.\n\nI just need to do three points of ID. Can you please provide your full name, date of birth, and address, please? Fantastic. Fantastic. Thank you for that, Steven.\n\nI'm just phoning today to see if you have enough time at the moment to book in a meeting for you to meet with Larissa to have your advice presentation completed. Is is there a preferred day of the week for you that you you like? Yeah. I Okay. It does.\n\nIt does, doesn't it? Would you should we book something in preemptively and we can always if we need to reschedule, we can? Yeah? What is there any specific day this week that works for you? On a Tuesday or Okay.\n\nWhat about if we book something in for Thursday afternoon or even tomorrow afternoon if you like? Could do 4PM. Sorry? Yeah? Okay.\n\nSo 4PM. Would that be okay? Yeah? Alright. Well, I'll put that in.\n\nDid did you want me to send you an invite through your email it pops through for you in your diary or calendar? Alright. No worries at all. I will book that in for tomorrow at four, and Larissa will give you a phone call. Fantastic.\n\nThanks for taking the call, Steven. Enjoy your afternoon. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.038251541554927826},{"text":"Hi, Steve.","start":5.2799997,"end":6.18,"sentiment":"neutral","sentiment_score":0.1453443393111229},{"text":"Hello, Steven?","start":6.48,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.09890596941113472},{"text":"Yeah.","start":9.04,"end":9.36,"sentiment":"neutral","sentiment_score":0.17518356442451477},{"text":"This is Jennifer from Oakview Financial.","start":9.36,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.20519035557905832}],"sentiment":"neutral","sentiment_score":0.1610898214081923,"num_words":12,"start":3.76,"end":11.5199995},{"sentences":[{"text":"How are you today?","start":11.5199995,"end":12.5,"sentiment":"neutral","sentiment_score":0.2157091349363327},{"text":"That's good.","start":14.16,"end":14.88,"sentiment":"positive","sentiment_score":0.6777297854423523},{"text":"That's 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Fine. Yep. Yeah. Good. Yeah. Yeah. I was almost done, but I can't hear properly. I got a bit of stereo turned up quite as well as the phone. I don't know why it's good for it. So I can hear you, but I'm on Money Driven's part of the moment. I'll be once the traffic's paid up, I might not be able to hear anything. Yeah. Same road again. 261283 And 76 Street Western 231326, New South Wales. Yep. Not really. Because because of the way I work, it's just hard because I don't know when I'm work what what what job I'm doing when. But it's mainly because I because I do truck tires. Just whenever I whenever there's a job, it's hard. And then when it's been just it's because I'm using rattle gun stuff all the time. I just so I just want to answer the phone and stuff like that. It makes it makes it hard. Yep. It's all the same, are it? Yeah. The only the only time I have to block out would be Wednesday between eleven and twelve because, again, staying a financial counselor then. But any other time, I'll be either home or work, so just as much as I think you'd be out there. Yep. Yep. Yeah. The lighter being better. Yeah. Lighter it is, pulling the bed off. Yeah. Yeah. Yeah. Probably yeah. Yeah. Yeah. But that comes up and it should see. That's fine. 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Fine.\n\nChannel 0: Hi, Steve. Hello, Steven?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. This is Jennifer from Oakview Financial. How are you today?\n\nChannel 1: Yeah. Good.\n\nChannel 0: That's good. That's good. Just before I go any further, I just need to let you know our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Yeah. Yeah. I was almost done,\n\nChannel 0: Yes.\n\nChannel 1: but I can't hear properly. I got a bit of stereo turned up quite as well as the phone. I don't know why it's good for it.\n\nChannel 0: Can you hear me?\n\nChannel 1: So I can hear you, but I'm on Money Driven's part of the moment. I'll be\n\nChannel 0: Or\n\nChannel 1: once the traffic's paid up, I might not be able to hear anything.\n\nChannel 0: okay. That's alright. I will be as fast as I can. I just need to do three points of ID. Can you please provide your full name, date of birth, and address, please?\n\nChannel 1: Yeah. Same road again. 261283 And 76 Street Western 231326, New South Wales.\n\nChannel 0: Fantastic. Fantastic. Thank you for that, Steven. I'm just phoning today to see if you have enough time at the moment to book in a meeting for you to meet with Larissa to have your advice\n\nChannel 1: Yep.\n\nChannel 0: presentation completed. Is is there a preferred day of the week for you that you you like?\n\nChannel 1: Not really. Because because of the way I work, it's just hard because I don't know when I'm work what what what job I'm doing when. But it's mainly because I because I do truck tires. Just whenever I whenever\n\nChannel 0: Yeah.\n\nChannel 1: there's a job, it's hard. And then when\n\nChannel 0: I\n\nChannel 1: it's been just it's because I'm using rattle gun stuff all the time. I just so I just want to answer the phone and stuff like that.\n\nChannel 0: Okay.\n\nChannel 1: It makes it makes it hard.\n\nChannel 0: It does. It does, doesn't it? Would you should we book something in preemptively and we can always if we need to reschedule, we can?\n\nChannel 1: Yep.\n\nChannel 0: Yeah? What is there any specific day this week that works for you? On\n\nChannel 1: It's\n\nChannel 0: a Tuesday\n\nChannel 1: all the same,\n\nChannel 0: or\n\nChannel 1: are it? Yeah. The only the only time I have to block out would be Wednesday between eleven and twelve because, again, staying a financial counselor then. But any other time, I'll be either home or work, so just as much as I think you'd be out there.\n\nChannel 0: Okay. What about if we book something in for Thursday afternoon or\n\nChannel 1: Yep.\n\nChannel 0: even tomorrow afternoon if you like?\n\nChannel 1: Yep.\n\nChannel 0: Could do 4PM.\n\nChannel 1: Yeah. The lighter being better. Yeah.\n\nChannel 0: Sorry?\n\nChannel 1: Lighter it is, pulling the bed off.\n\nChannel 0: Yeah? Okay. So 4PM. Would that be okay?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah? Alright. Well, I'll put that in. Did\n\nChannel 1: Yeah.\n\nChannel 0: did you want me to send you an invite through your email\n\nChannel 1: Yeah.\n\nChannel 0: it pops through for you in your diary\n\nChannel 1: Probably\n\nChannel 0: or calendar?\n\nChannel 1: yeah. Yeah. Yeah. But that comes up and it should see. That's fine.\n\nChannel 0: Alright. No worries at all. I will book that in for tomorrow at four, and Larissa will give you a phone call.\n\nChannel 1: Okay.\n\nChannel 0: Fantastic. Thanks for taking the call, Steven. Enjoy your afternoon. Bye.","paragraphs":[{"sentences":[{"text":"Alright.","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.04425222426652908}],"sentiment":"neutral","sentiment_score":0.04425222426652908,"channel":1,"num_words":1,"start":1.52,"end":2.02},{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.038251541554927826}],"sentiment":"neutral","sentiment_score":0.038251541554927826,"channel":0,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Fine.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.13712917268276217}],"sentiment":"neutral","sentiment_score":0.13712917268276217,"channel":1,"num_words":1,"start":5.12,"end":5.62},{"sentences":[{"text":"Hi, Steve.","start":5.2799997,"end":6.18,"sentiment":"neutral","sentiment_score":0.1453443393111229},{"text":"Hello, 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better.","start":160.995,"end":161.955,"sentiment":"neutral","sentiment_score":0.08603594824671745},{"text":"Yeah.","start":161.955,"end":162.455,"sentiment":"neutral","sentiment_score":0.04938894137740135}],"sentiment":"neutral","sentiment_score":0.07637598551809788,"channel":1,"num_words":6,"start":160.515,"end":162.455},{"sentences":[{"text":"Sorry?","start":162.98999,"end":163.395,"sentiment":"neutral","sentiment_score":0.03913811594247818}],"sentiment":"neutral","sentiment_score":0.03913811594247818,"channel":0,"num_words":1,"start":162.98999,"end":163.395},{"sentences":[{"text":"Lighter it is, pulling the bed 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okay?","start":168.27501,"end":169.335,"sentiment":"neutral","sentiment_score":0.06919677648693323}],"sentiment":"neutral","sentiment_score":0.05220351368188858,"channel":0,"num_words":8,"start":166.35501,"end":169.335},{"sentences":[{"text":"Yeah.","start":169.98999,"end":170.48999,"sentiment":"neutral","sentiment_score":0.03691966086626053}],"sentiment":"neutral","sentiment_score":0.03691966086626053,"channel":1,"num_words":1,"start":169.98999,"end":170.48999},{"sentences":[{"text":"Yeah?","start":170.91501,"end":171.315,"sentiment":"neutral","sentiment_score":0.040027763694524765},{"text":"Alright.","start":171.315,"end":171.715,"sentiment":"neutral","sentiment_score":0.07425316423177719},{"text":"Well, I'll put that in.","start":171.715,"end":172.595,"sentiment":"neutral","sentiment_score":0.07801888212561607},{"text":"Did","start":172.595,"end":172.835,"sentiment":"neutral","sentiment_score":0.044156432151794434}],"sentiment":"neutral","sentiment_score":0.0685664713382721,"channel":0,"num_words":8,"start":170.91501,"end":172.835},{"sentences":[{"text":"Yeah.","start":172.76332,"end":173.26332,"sentiment":"neutral","sentiment_score":0.050340842455625534}],"sentiment":"neutral","sentiment_score":0.050340842455625534,"channel":1,"num_words":1,"start":172.76332,"end":173.26332},{"sentences":[{"text":"did you want me to send you an invite through your email","start":172.835,"end":175.49501,"sentiment":"neutral","sentiment_score":0.05121145878608028}],"sentiment":"neutral","sentiment_score":0.05121145878608028,"channel":0,"num_words":12,"start":172.835,"end":175.49501},{"sentences":[{"text":"Yeah.","start":175.53667,"end":176.03667,"sentiment":"neutral","sentiment_score":0.06054336577653885}],"sentiment":"neutral","sentiment_score":0.06054336577653885,"channel":1,"num_words":1,"start":175.53667,"end":176.03667},{"sentences":[{"text":"it pops through for you in your diary","start":175.69,"end":178.49,"sentiment":"neutral","sentiment_score":0.06012336444109678}],"sentiment":"neutral","sentiment_score":0.06012336444109678,"channel":0,"num_words":8,"start":175.69,"end":178.49},{"sentences":[{"text":"Probably","start":178.31,"end":178.81,"sentiment":"neutral","sentiment_score":0.02729356288909912}],"sentiment":"neutral","sentiment_score":0.02729356288909912,"channel":1,"num_words":1,"start":178.31,"end":178.81},{"sentences":[{"text":"or calendar?","start":178.49,"end":179.31,"sentiment":"neutral","sentiment_score":0.029132910072803497}],"sentiment":"neutral","sentiment_score":0.029132910072803497,"channel":0,"num_words":2,"start":178.49,"end":179.31},{"sentences":[{"text":"yeah.","start":180.15,"end":180.65,"sentiment":"neutral","sentiment_score":0.043354131281375885},{"text":"Yeah.","start":181.295,"end":181.375,"sentiment":"neutral","sentiment_score":0.057964734733104706},{"text":"Yeah.","start":181.375,"end":181.535,"sentiment":"neutral","sentiment_score":0.06507429480552673},{"text":"But that comes up and it should see.","start":181.535,"end":183.215,"sentiment":"neutral","sentiment_score":0.103005675598979},{"text":"That's fine.","start":183.215,"end":183.875,"sentiment":"neutral","sentiment_score":0.17900124192237854}],"sentiment":"neutral","sentiment_score":0.10372623457358433,"channel":1,"num_words":13,"start":180.15,"end":183.875},{"sentences":[{"text":"Alright.","start":184.49,"end":184.99,"sentiment":"neutral","sentiment_score":0.1621316373348236},{"text":"No worries at all.","start":185.13,"end":186.17,"sentiment":"neutral","sentiment_score":0.197064857929945},{"text":"I will book that in for tomorrow at four, and Larissa will give you a phone call.","start":186.17,"end":191.045,"sentiment":"neutral","sentiment_score":0.233053677222308}],"sentiment":"neutral","sentiment_score":0.2232865264469927,"channel":0,"num_words":22,"start":184.49,"end":191.045},{"sentences":[{"text":"Okay.","start":191.375,"end":191.875,"sentiment":"positive","sentiment_score":0.3936034440994262}],"sentiment":"positive","sentiment_score":0.3936034440994262,"channel":1,"num_words":1,"start":191.375,"end":191.875},{"sentences":[{"text":"Fantastic.","start":192.625,"end":193.125,"sentiment":"positive","sentiment_score":0.6944862604141235},{"text":"Thanks for taking the call, Steven.","start":193.265,"end":194.88501,"sentiment":"positive","sentiment_score":0.7395837108294169},{"text":"Enjoy your afternoon.","start":196.545,"end":197.52501,"sentiment":"positive","sentiment_score":0.5429171125094095},{"text":"Bye.","start":199.505,"end":200.005,"sentiment":"neutral","sentiment_score":-0.07607503235340118}],"sentiment":"positive","sentiment_score":0.6076968027786775,"channel":0,"num_words":11,"start":192.625,"end":200.005}]},"summary":{"result":"success","short":"A representative from Oakview Financial calls Steven to schedule a meeting with Larissa for a presentation. They discuss the details of the meeting and schedule a time for the next day. The representative also asks for Steven's personal information and sends him an invite."},"intents":{"segments":[{"text":"Thank you for that, Steven. I'm just phoning today to see if you have enough time at the moment to book in a meeting for you to meet with Larissa to have your advice Yep. presentation completed.","start_word":166,"end_word":202,"intents":[{"intent":"Book a meeting with larissa for advice","confidence_score":0.0072540124}]},{"text":"What about if we book something in for Thursday afternoon or Yep. even tomorrow afternoon if you like? Yep.","start_word":398,"end_word":416,"intents":[{"intent":"Book appointment","confidence_score":0.5365152}]}]},"sentiments":{"segments":[{"text":"Alright. Hello? Fine. Hi, Steve. Hello, Steven? Yep. Yeah. This is Jennifer from Oakview Financial. How are you today? Yeah.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.15342940390110016},{"text":"Good. That's good. That's good.","start_word":20,"end_word":24,"sentiment":"positive","sentiment_score":0.651928722858429},{"text":"Just before I go any further, I just need to let you know our calls are recorded for quality and coaching purposes. Is that okay? Yeah. Yeah. I was almost Yes. done, but I can't hear properly. I got a bit of stereo turned up quite as well as the phone. I don't know why it's good for it. Can you hear me? So I can hear you, but I'm on Money Driven's part of the moment. I'll be Or once the traffic's paid up, I might not be able to hear anything. okay. That's alright. I will be as fast as I can. I just need to do three points of ID. Can you please provide your full name, date of birth, and address, please? Yeah. Same road again. 261283 And 76 Street Western 231326, New South Wales.","start_word":25,"end_word":163,"sentiment":"neutral","sentiment_score":-0.03454393520951271},{"text":"Fantastic. Fantastic. Thank you for that, Steven.","start_word":164,"end_word":170,"sentiment":"positive","sentiment_score":0.5594717264175415},{"text":"I'm just phoning today to see if you have enough time at the moment to book in a meeting for you to meet with Larissa to have your advice Yep. presentation completed. Is is there a preferred day of the week for you that you you like? Not really. Because because of the way I work, it's just hard because I don't know when I'm work what what what job I'm doing when. But it's mainly because I because I do truck tires. Just whenever I whenever Yeah. there's a job, it's hard. And then when I it's been just it's because I'm using rattle gun stuff all the time. I just so I just want to answer the phone and stuff like that. Okay. It makes it makes it hard. It does. It does, doesn't it? Would you should we book something in preemptively and we can always if we need to reschedule, we can? Yep. Yeah? What is there any specific day this week that works for you? On It's a Tuesday all the same, or are it? Yeah. The only the only time I have to block out would be Wednesday between eleven and twelve because, again, staying a financial counselor then. But any other time, I'll be either home or work, so just as much as I think you'd be out there. Okay. What about if we book something in for Thursday afternoon or Yep. even tomorrow afternoon if you like? Yep. Could do 4PM. Yeah. The lighter being better. Yeah. Sorry? Lighter it is, pulling the bed off. Yeah? Okay. So 4PM. Would that be okay? Yeah. Yeah? Alright. Well, I'll put that in. Did Yeah. did you want me to send you an invite through your email Yeah. it pops through for you in your diary Probably or calendar? yeah. Yeah. Yeah. But that comes up and it should see. That's fine. Alright. No worries at all. I will book that in for tomorrow at four, and Larissa will give you a phone call.","start_word":171,"end_word":510,"sentiment":"neutral","sentiment_score":0.02107676683979876},{"text":"Okay. Fantastic. Thanks for taking the call, Steven. Enjoy your afternoon.","start_word":511,"end_word":521,"sentiment":"positive","sentiment_score":0.6544201374053955},{"text":"Bye.","start_word":522,"end_word":522,"sentiment":"neutral","sentiment_score":0.12143707275390624}],"average":{"sentiment":"neutral","sentiment_score":0.045135919617192766}}}}