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Can I have the full address, please, to for me to check on your end? Mhmm. Ninety four. Mhmm. S o n. Mhmm. Is it Parramatta, N S W? Okay. Is it okay if I check the address first? Yeah. Okay. Hang on. Let me just put you on hold. Hello? Yeah. So thank you for waiting. Let me just confirm again the address. It's Flat 15 Slash 24 Tennyson Street, Woodford 3184. Is that correct? Yeah. So first, to activate the service as ever under Airtel, we will be needing a proof of occupancy document, like utility bill, insurance document that it specified the address or certificate of the title of the land or assigned lease agreement, yeah, before we proceed. Because I think MPN will install an NDT box first before we establish a connection. So we will be yeah. Okay. But we'll need to mhmm. Okay. But, yeah, upon checking with the NBN, we can't we cannot the address is not visible yet. So I think there's need to be an installation that should be done under NBN first. Yeah. But yeah. But if ever you'll be signing up, we'll be needing a proof of occupancy document first before we activate the service. Not yet. Yeah. I'm not sure about it yet because the address is not yet visible at the portal. Because if the NDT box is working, it should be visible on our portal and ready to be activated. But in this case, NBN is asking us an proof of occupancy document. Sure. Yeah. Mhmm. Yeah. We can activate the service, but we will be needing an proof of occupancy document first if ever. But, yeah, we can proceed with the activation. You said We can do it via email. But this is well, mhmm. We'll we can process the order once we receive an sign up from our website first to its number. Mhmm. Yeah. Then after we receive yeah. After we receive the order, once it notified us, yeah, we'll then proceed with the activation and request a POD. Yeah. Yeah. You mean they're out there? Yeah. If ever you'll be needing a new one, we can provide you a new one. Yeah. But it has you need to set a onetime payment for it for the price of the router if ever. Yeah. So we need you first to place an order. Then once the order, yeah, is placed, we are the one who will email you regarding the POD. Okay. You're welcome. Bye. 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Good afternoon. This is Maureen from Erto tech support. How can I assist you today? Mhmm.\n\nOkay. I see. So there's currently an other Internet ISP at the address? Mhmm. Can I have the full address, please, to for me to check on your end?\n\nMhmm. Ninety four. Mhmm. S o n. Mhmm.\n\nIs it Parramatta, N S W? Okay. Is it okay if I check the address first? Yeah. Okay.\n\nHang on. Let me just put you on hold. Hello? Yeah. So thank you for waiting.\n\nLet me just confirm again the address. It's Flat 15 Slash 24 Tennyson Street, Woodford 3184. Is that correct? Yeah. So first, to activate the service as ever under Airtel, we will be needing a proof of occupancy document, like utility bill, insurance document that it specified the address or certificate of the title of the land or assigned lease agreement, yeah, before we proceed.\n\nBecause I think MPN will install an NDT box first before we establish a connection. So we will be yeah. Okay. But we'll need to mhmm. Okay.\n\nBut, yeah, upon checking with the NBN, we can't we cannot the address is not visible yet. So I think there's need to be an installation that should be done under NBN first. Yeah. But yeah. But if ever you'll be signing up, we'll be needing a proof of occupancy document first before we activate the service.\n\nNot yet. Yeah. I'm not sure about it yet because the address is not yet visible at the portal. Because if the NDT box is working, it should be visible on our portal and ready to be activated. But in this case, NBN is asking us an proof of occupancy document.\n\nSure. Yeah. Mhmm. Yeah. We can activate the service, but we will be needing an proof of occupancy document first if ever.\n\nBut, yeah, we can proceed with the activation. You said We can do it via email. But this is well, mhmm. We'll we can process the order once we receive an sign up from our website first to its number. Mhmm.\n\nYeah. Then after we receive yeah. After we receive the order, once it notified us, yeah, we'll then proceed with the activation and request a POD. Yeah. Yeah.\n\nYou mean they're out there? Yeah. If ever you'll be needing a new one, we can provide you a new one. Yeah. But it has you need to set a onetime payment for it for the price of the router if ever.\n\nYeah. So we need you first to place an order. Then once the order, yeah, is placed, we are the one who will email you regarding the POD. Okay. You're welcome.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.27588337659835815},{"text":"Good afternoon.","start":1.76,"end":2.58,"sentiment":"positive","sentiment_score":0.5172490477561951},{"text":"This is Maureen from Erto tech support.","start":2.6399999,"end":4.9,"sentiment":"positive","sentiment_score":0.46249125259263174},{"text":"How can I assist you today?","start":5.3599997,"end":6.74,"sentiment":"positive","sentiment_score":0.4529870996872584},{"text":"Mhmm.","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.007040034048259258}],"sentiment":"positive","sentiment_score":0.4278107572018224,"num_words":17,"start":1.04,"end":9.3},{"sentences":[{"text":"Okay.","start":62.55,"end":62.87,"sentiment":"neutral","sentiment_score":-0.034895144402980804},{"text":"I see.","start":62.87,"end":63.61,"sentiment":"neutral","sentiment_score":-0.03886132873594761},{"text":"So there's currently an other Internet ISP at the address?","start":63.829998,"end":70.01,"sentiment":"neutral","sentiment_score":-0.07673674598336219},{"text":"Mhmm.","start":81.615,"end":82.115,"sentiment":"neutral","sentiment_score":-0.011052688583731651},{"text":"Can I have the full address, please, to for me to check on your end?","start":83.009995,"end":86.71,"sentiment":"neutral","sentiment_score":-0.01639851505557696}],"sentiment":"neutral","sentiment_score":-0.03920743710778911,"num_words":29,"start":62.55,"end":86.71},{"sentences":[{"text":"Mhmm.","start":89.17,"end":89.67,"sentiment":"neutral","sentiment_score":0.0035330418031662703},{"text":"Ninety four.","start":90.53,"end":91.25,"sentiment":"neutral","sentiment_score":0.002350760973058641},{"text":"Mhmm.","start":91.25,"end":91.75,"sentiment":"neutral","sentiment_score":0.006225062999874353},{"text":"S o n.","start":97.665,"end":98.545,"sentiment":"neutral","sentiment_score":-0.004940299627681573},{"text":"Mhmm.","start":98.545,"end":99.045,"sentiment":"neutral","sentiment_score":0.0005753915756940842}],"sentiment":"neutral","sentiment_score":0.000026764930225908756,"num_words":8,"start":89.17,"end":99.045},{"sentences":[{"text":"Is it Parramatta, N S W?","start":102.865,"end":105.365005,"sentiment":"neutral","sentiment_score":-0.008169579785317183},{"text":"Okay.","start":109.985,"end":110.43,"sentiment":"neutral","sentiment_score":0.005971362814307213},{"text":"Is it okay if I check the address first?","start":116.75,"end":119.65,"sentiment":"neutral","sentiment_score":0.006221031563149558},{"text":"Yeah.","start":121.31,"end":121.63,"sentiment":"neutral","sentiment_score":0.09104767441749571},{"text":"Okay.","start":121.63,"end":121.87,"sentiment":"neutral","sentiment_score":0.0818202793598175}],"sentiment":"neutral","sentiment_score":0.010322840108225742,"num_words":18,"start":102.865,"end":121.87},{"sentences":[{"text":"Hang on.","start":121.87,"end":122.270004,"sentiment":"neutral","sentiment_score":0.04875444062054157},{"text":"Let me just put you on hold.","start":122.270004,"end":123.65,"sentiment":"neutral","sentiment_score":0.061619063041039875},{"text":"Hello?","start":352.16,"end":352.66,"sentiment":"neutral","sentiment_score":0.06435678154230118},{"text":"Yeah.","start":355.215,"end":355.715,"sentiment":"neutral","sentiment_score":0.18046040832996368},{"text":"So thank you for waiting.","start":355.935,"end":357.955,"sentiment":"positive","sentiment_score":0.4281578719615936}],"sentiment":"neutral","sentiment_score":0.1821530545130372,"num_words":16,"start":121.87,"end":357.955},{"sentences":[{"text":"Let me just confirm again the address.","start":358.25497,"end":360.09497,"sentiment":"neutral","sentiment_score":0.1754614476646696},{"text":"It's Flat 15 Slash 24 Tennyson Street, Woodford 3184.","start":360.09497,"end":365.955,"sentiment":"neutral","sentiment_score":0.08984167128801346},{"text":"Is that correct?","start":366.01498,"end":366.91498,"sentiment":"neutral","sentiment_score":0.10775635143121083},{"text":"Yeah.","start":367.55,"end":367.87,"sentiment":"neutral","sentiment_score":-0.009788579307496548},{"text":"So first, to activate the service as ever under Airtel, we will be needing a proof of occupancy document, like utility bill, insurance document that it specified the address or certificate of the title of the land or assigned lease agreement, yeah, before we proceed.","start":367.87,"end":389.10498,"sentiment":"neutral","sentiment_score":0.06516177583899763}],"sentiment":"neutral","sentiment_score":0.08127023943055134,"num_words":65,"start":358.25497,"end":389.10498},{"sentences":[{"text":"Because I think MPN will install an NDT box first before we establish a connection.","start":389.245,"end":396.58,"sentiment":"neutral","sentiment_score":0.04520551897585392},{"text":"So we will be yeah.","start":397.91998,"end":400.41998,"sentiment":"neutral","sentiment_score":0.01993071809411049},{"text":"Okay.","start":406.72,"end":407.175,"sentiment":"neutral","sentiment_score":0.016730522736907005},{"text":"But we'll need to mhmm.","start":407.25497,"end":410.95502,"sentiment":"neutral","sentiment_score":-0.002928207069635391},{"text":"Okay.","start":411.815,"end":412.29498,"sentiment":"neutral","sentiment_score":-0.005034656263887882}],"sentiment":"neutral","sentiment_score":0.028695970601229755,"num_words":27,"start":389.245,"end":412.29498},{"sentences":[{"text":"But, yeah, upon checking with the NBN, we can't we cannot the address is not visible yet.","start":412.29498,"end":418.955,"sentiment":"neutral","sentiment_score":-0.21754078479374156},{"text":"So I think there's need to be an installation that should be done under NBN first.","start":419.175,"end":425.49,"sentiment":"neutral","sentiment_score":-0.10831029084511101},{"text":"Yeah.","start":438.405,"end":438.725,"sentiment":"neutral","sentiment_score":-0.11497889459133148},{"text":"But yeah.","start":438.725,"end":441.445,"sentiment":"neutral","sentiment_score":-0.09863204509019852},{"text":"But if ever you'll be signing up, we'll be needing a proof of occupancy document first before we activate the service.","start":441.445,"end":449.625,"sentiment":"neutral","sentiment_score":-0.09376076183148793}],"sentiment":"neutral","sentiment_score":-0.13530485926751504,"num_words":57,"start":412.29498,"end":449.625},{"sentences":[{"text":"Not yet.","start":455.96002,"end":456.86002,"sentiment":"neutral","sentiment_score":-0.11333384364843369},{"text":"Yeah.","start":459.16,"end":459.66,"sentiment":"neutral","sentiment_score":-0.06861841678619385},{"text":"I'm not sure about it yet because the address is not yet visible at the portal.","start":460.12003,"end":465.18002,"sentiment":"neutral","sentiment_score":-0.14621789753437042},{"text":"Because if the NDT box is working, it should be visible on our portal and ready to be activated.","start":465.555,"end":473.015,"sentiment":"neutral","sentiment_score":0.010855018406322128},{"text":"But in this case, NBN is asking us an proof of occupancy document.","start":475.155,"end":482.26,"sentiment":"neutral","sentiment_score":-0.1163131852562611}],"sentiment":"neutral","sentiment_score":-0.0772666377106718,"num_words":51,"start":455.96002,"end":482.26},{"sentences":[{"text":"Sure.","start":482.26,"end":482.76,"sentiment":"neutral","sentiment_score":-0.11342870444059372},{"text":"Yeah.","start":490.74002,"end":491.24002,"sentiment":"neutral","sentiment_score":-0.08320481330156326},{"text":"Mhmm.","start":503.165,"end":503.665,"sentiment":"neutral","sentiment_score":-0.05850624293088913},{"text":"Yeah.","start":503.885,"end":504.365,"sentiment":"neutral","sentiment_score":0.013646520674228668},{"text":"We can activate the service, but we will be needing an proof of occupancy document first if ever.","start":504.365,"end":511.56,"sentiment":"neutral","sentiment_score":-0.01695299790137344}],"sentiment":"neutral","sentiment_score":-0.02484760010106997,"num_words":22,"start":482.26,"end":511.56},{"sentences":[{"text":"But, yeah, we can proceed with the activation.","start":512.34,"end":514.52,"sentiment":"neutral","sentiment_score":0.18882381403818727},{"text":"You said We can do it via email.","start":516.5,"end":527.53503,"sentiment":"neutral","sentiment_score":0.06425608322024345},{"text":"But this is well, mhmm.","start":529.275,"end":531.215,"sentiment":"neutral","sentiment_score":0.11673223823308945},{"text":"We'll we can process the order once we receive an sign up from our website first to its number.","start":532.315,"end":540.8,"sentiment":"neutral","sentiment_score":0.1590518976904844},{"text":"Mhmm.","start":545.98,"end":546.48,"sentiment":"neutral","sentiment_score":0.03450264781713486}],"sentiment":"neutral","sentiment_score":0.13816558715046906,"num_words":41,"start":512.34,"end":546.48},{"sentences":[{"text":"Yeah.","start":546.62,"end":547.12,"sentiment":"neutral","sentiment_score":0.05182880163192749},{"text":"Then after we receive yeah.","start":547.74,"end":549.5,"sentiment":"neutral","sentiment_score":0.05278715193271637},{"text":"After we receive the order, once it notified us, yeah, we'll then proceed with the activation and request a POD.","start":549.5,"end":558.225,"sentiment":"neutral","sentiment_score":0.12107217758893966},{"text":"Yeah.","start":558.285,"end":558.785,"sentiment":"neutral","sentiment_score":0.014023344032466412},{"text":"Yeah.","start":564.605,"end":565.105,"sentiment":"neutral","sentiment_score":0.024547439068555832}],"sentiment":"neutral","sentiment_score":0.09913496057769018,"num_words":28,"start":546.62,"end":565.105},{"sentences":[{"text":"You mean they're out there?","start":572.75,"end":574.13,"sentiment":"neutral","sentiment_score":-0.007417954690754414},{"text":"Yeah.","start":590.645,"end":591.145,"sentiment":"neutral","sentiment_score":-0.04891972243785858},{"text":"If ever you'll be needing a new one, we can provide you a new one.","start":591.60504,"end":596.2,"sentiment":"neutral","sentiment_score":-0.030243297293782233},{"text":"Yeah.","start":597.86005,"end":598.18,"sentiment":"neutral","sentiment_score":0.006952174007892609},{"text":"But it has you need to set a onetime payment for it for the price of the router if ever.","start":598.18,"end":605.24005,"sentiment":"neutral","sentiment_score":-0.024978766310960056}],"sentiment":"neutral","sentiment_score":-0.024578145416896967,"num_words":42,"start":572.75,"end":605.24005},{"sentences":[{"text":"Yeah.","start":623.07996,"end":623.57996,"sentiment":"neutral","sentiment_score":0.1444744169712067},{"text":"So we need you first to place an order.","start":623.72,"end":626.94,"sentiment":"neutral","sentiment_score":0.1289533724387487},{"text":"Then once the order, yeah, is placed, we are the one who will email you regarding the POD.","start":627.48,"end":633.5749,"sentiment":"neutral","sentiment_score":0.1588610936370161},{"text":"Okay.","start":636.67487,"end":637.17487,"sentiment":"neutral","sentiment_score":0.29325273633003235},{"text":"You're welcome.","start":638.1949,"end":638.9949,"sentiment":"positive","sentiment_score":0.7369808852672577}],"sentiment":"neutral","sentiment_score":0.19134738584679942,"num_words":31,"start":623.07996,"end":638.9949},{"sentences":[{"text":"Bye.","start":638.9949,"end":639.10986,"sentiment":"positive","sentiment_score":0.5841202139854431},{"text":"Have a great day.","start":639.10986,"end":640.21484,"sentiment":"positive","sentiment_score":0.5791472345590591}],"sentiment":"positive","sentiment_score":0.580141830444336,"num_words":5,"start":638.9949,"end":640.21484}]}}]},{"alternatives":[{"transcript":"Hi, Marie. My name is Sam. I'm an electrician. I'm just at a a lady's house I'm working for, and she she thought that she had MBN to her house, and I'm here to connect her modem up and stuff. But I've obviously looked down at where the MBN connection is, and it's not MBN. It's fiber. It's a Digitech fiber. I did try and call Digitech, but they said I have to call a retailer. So basically, I haven't I need a there's no optic fiber cord from the Digitech port to the to, like, the to, like, the what's it called? Like, the Digitech, like, module that sits next to it. Do I do they does the customer need to go instead of like, cancel the other retailer and then, obviously, everything goes through you guys? So right now, they've got they've obviously got a where's this modem from? This is a Optus modem, but it's obviously just working off four g backup at the minute. But yeah. It's 15 Slash 24 Tennyson, T E, N N, Y S 0 N, Street in Elwood. No. Elwood in Victoria. That's fine. Yeah. Yep. Okay. Yep. Yep. Yep. Yep. N b n needed Right. What do you mean? MBN needs to install box. There's already one on the wall here. It's got fiber. It's got fiber here. I don't think you can get, like, NBN. Yeah. Because it's like an apartment block. You know what I mean? Like, I don't know. I can't I wouldn't know how you would get it there. Yeah. So this so this fiber on the wall is not activated yet, but you can't you can't tell. Okay. I don't think it's it's got nothing to do with NBN because it looks obviously through a DigiTest. Do you understand? It's done through Digitec. So I don't even think NBN because obviously it's done through fiber. And I've got a number on the Digitec box saying to call to connect. Yep. Yep. How did you how did you want us to send you a proof of oxen occurement fee certificate? Or yep. Can you just Yeah. So they need it so they need to go through they need to go through, like, you guys as a retailer and set up a plan and stuff like that. Yeah. Yeah. So it's obvious yeah. Could you will you will you send out a with your because you obviously have your own modem. Is that correct? Yeah. You'll send out a modem. Will you send out a patch lead for optical fiber? No. So, obviously, the router, like or have it like, obviously, you'll give us a new modem, but then we'll because I need a patch lead from the Digitech module to the to the actual wall plug. There's not one here. Yep. Yeah. Okay. Alright. Okay. No worries. Thank you. I'll let the customer know, and I'll get them to can you just do you know what email am I sending? What email do you wanna send the proof of occupancy? Oh, they can do it all through. I'll let them do it all. That's fine. Alright. Place the order. Yep. Yep. Okay. And there she goes. Alright. Thank you. 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Marie. My name is Sam. I'm an electrician. I'm just at a a lady's house I'm working for, and she she thought that she had MBN to her house, and I'm here to connect her modem up and stuff. But I've obviously looked down at where the MBN connection is, and it's not MBN.\n\nIt's fiber. It's a Digitech fiber. I did try and call Digitech, but they said I have to call a retailer. So basically, I haven't I need a there's no optic fiber cord from the Digitech port to the to, like, the to, like, the what's it called? Like, the Digitech, like, module that sits next to it.\n\nDo I do they does the customer need to go instead of like, cancel the other retailer and then, obviously, everything goes through you guys? So right now, they've got they've obviously got a where's this modem from? This is a Optus modem, but it's obviously just working off four g backup at the minute. But yeah. It's 15 Slash 24 Tennyson, T E, N N, Y S 0 N, Street in Elwood.\n\nNo. Elwood in Victoria. That's fine. Yeah. Yep.\n\nOkay. Yep. Yep. Yep. Yep.\n\nN b n needed Right. What do you mean? MBN needs to install box. There's already one on the wall here. It's got fiber.\n\nIt's got fiber here. I don't think you can get, like, NBN. Yeah. Because it's like an apartment block. You know what I mean?\n\nLike, I don't know. I can't I wouldn't know how you would get it there. Yeah. So this so this fiber on the wall is not activated yet, but you can't you can't tell. Okay.\n\nI don't think it's it's got nothing to do with NBN because it looks obviously through a DigiTest. Do you understand? It's done through Digitec. So I don't even think NBN because obviously it's done through fiber. And I've got a number on the Digitec box saying to call to connect.\n\nYep. Yep. How did you how did you want us to send you a proof of oxen occurement fee certificate? Or yep. Can you just Yeah.\n\nSo they need it so they need to go through they need to go through, like, you guys as a retailer and set up a plan and stuff like that. Yeah. Yeah. So it's obvious yeah. Could you will you will you send out a with your because you obviously have your own modem.\n\nIs that correct? Yeah. You'll send out a modem. Will you send out a patch lead for optical fiber? No.\n\nSo, obviously, the router, like or have it like, obviously, you'll give us a new modem, but then we'll because I need a patch lead from the Digitech module to the to the actual wall plug. There's not one here. Yep. Yeah. Okay.\n\nAlright. Okay. No worries. Thank you. I'll let the customer know, and I'll get them to can you just do you know what email am I sending?\n\nWhat email do you wanna send the proof of occupancy? Oh, they can do it all through. I'll let them do it all. That's fine. Alright.\n\nPlace the order. Yep. Yep. Okay. And there she goes.\n\nAlright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Marie.","start":7.52,"end":8.0,"sentiment":"neutral","sentiment_score":0.05243259109556675},{"text":"My name is Sam.","start":8.0,"end":8.9,"sentiment":"neutral","sentiment_score":0.04137623496353626},{"text":"I'm an electrician.","start":9.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.00002303244158004721},{"text":"I'm just at a a lady's house I'm working for, and she she thought that she had MBN to her house, and I'm here to connect her modem up and stuff.","start":10.16,"end":20.115,"sentiment":"neutral","sentiment_score":-0.03428489602200927},{"text":"But I've obviously looked down at where the MBN connection is, and it's not MBN.","start":20.115,"end":24.515,"sentiment":"neutral","sentiment_score":-0.2102022926012675}],"sentiment":"neutral","sentiment_score":-0.07173754801783203,"num_words":55,"start":7.52,"end":24.515},{"sentences":[{"text":"It's fiber.","start":24.515,"end":25.654999,"sentiment":"neutral","sentiment_score":-0.13601697981357574},{"text":"It's a Digitech fiber.","start":25.955,"end":28.55,"sentiment":"neutral","sentiment_score":-0.08369084820151329},{"text":"I did try and call Digitech, but they said I have to call a retailer.","start":29.57,"end":32.87,"sentiment":"neutral","sentiment_score":-0.21964697688817977},{"text":"So basically, I haven't I need a there's no optic fiber cord from the Digitech port to the to, like, the to, like, the what's it called?","start":35.01,"end":46.445,"sentiment":"neutral","sentiment_score":-0.16411736869701632},{"text":"Like, the Digitech, like, module that sits next to it.","start":46.445,"end":51.585,"sentiment":"neutral","sentiment_score":-0.08639405146241189}],"sentiment":"neutral","sentiment_score":-0.1585622668137838,"num_words":58,"start":24.515,"end":51.585},{"sentences":[{"text":"Do I do they does the customer need to go instead of like, cancel the other retailer and then, obviously, everything goes through you guys?","start":53.245003,"end":60.15,"sentiment":"neutral","sentiment_score":-0.1562828679382801},{"text":"So right now, they've got they've obviously got a where's this modem from?","start":71.284996,"end":75.545,"sentiment":"neutral","sentiment_score":-0.07766673971827213},{"text":"This is a Optus modem, but it's obviously just working off four g backup at the minute.","start":76.085,"end":80.985,"sentiment":"neutral","sentiment_score":-0.11630640967803843},{"text":"But yeah.","start":83.045,"end":87.26,"sentiment":"neutral","sentiment_score":-0.011191240046173332},{"text":"It's 15 Slash 24 Tennyson, T E, N N, Y S 0 N, Street in 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b n needed Right.","start":398.03998,"end":400.875,"sentiment":"neutral","sentiment_score":0.020776151120662688},{"text":"What do you mean?","start":400.875,"end":401.51498,"sentiment":"neutral","sentiment_score":0.0006753639318048954},{"text":"MBN needs to install box.","start":401.51498,"end":402.875,"sentiment":"neutral","sentiment_score":-0.0028831180185079574},{"text":"There's already one on the wall here.","start":402.875,"end":404.335,"sentiment":"neutral","sentiment_score":0.003009714452283723},{"text":"It's got fiber.","start":407.675,"end":408.475,"sentiment":"neutral","sentiment_score":0.003809898470838865}],"sentiment":"neutral","sentiment_score":0.005194346575687329,"num_words":24,"start":398.03998,"end":408.475},{"sentences":[{"text":"It's got fiber here.","start":408.475,"end":409.855,"sentiment":"neutral","sentiment_score":-0.00668042860343121},{"text":"I don't think you can get, like, NBN.","start":426.09,"end":428.405,"sentiment":"neutral","sentiment_score":-0.2630994562059641},{"text":"Yeah.","start":428.625,"end":428.865,"sentiment":"neutral","sentiment_score":-0.1622512936592102},{"text":"Because it's like an apartment block.","start":428.865,"end":430.145,"sentiment":"neutral","sentiment_score":-0.12681857496500015},{"text":"You know what I mean?","start":430.145,"end":430.705,"sentiment":"neutral","sentiment_score":-0.11336616426706314}],"sentiment":"neutral","sentiment_score":-0.15089628870191518,"num_words":24,"start":408.475,"end":430.705},{"sentences":[{"text":"Like, I don't know.","start":430.705,"end":434.485,"sentiment":"neutral","sentiment_score":-0.15024416893720627},{"text":"I can't I wouldn't know how you would get it there.","start":437.66498,"end":440.00497,"sentiment":"neutral","sentiment_score":-0.1419229033318433},{"text":"Yeah.","start":450.81,"end":451.13,"sentiment":"neutral","sentiment_score":-0.04689893871545792},{"text":"So this so this fiber on the wall is not activated yet, but you can't you can't tell.","start":451.13,"end":458.405,"sentiment":"neutral","sentiment_score":-0.08128788322210312},{"text":"Okay.","start":481.08,"end":481.16,"sentiment":"neutral","sentiment_score":-0.16834351420402527}],"sentiment":"neutral","sentiment_score":-0.10973008466618402,"num_words":35,"start":430.705,"end":481.16},{"sentences":[{"text":"I don't think it's it's got nothing to do with NBN because it looks obviously through a DigiTest.","start":481.16,"end":485.1,"sentiment":"neutral","sentiment_score":-0.1783315928445922},{"text":"Do you understand?","start":488.98502,"end":489.725,"sentiment":"neutral","sentiment_score":-0.0901222676038742},{"text":"It's done through Digitec.","start":491.70502,"end":492.98502,"sentiment":"neutral","sentiment_score":-0.10872338525950909},{"text":"So I don't even think NBN because obviously it's done through fiber.","start":492.98502,"end":496.045,"sentiment":"neutral","sentiment_score":-0.1863130989174048},{"text":"And I've got a number on the Digitec box saying to call to connect.","start":496.905,"end":510.53,"sentiment":"neutral","sentiment_score":-0.08173063450625964}],"sentiment":"neutral","sentiment_score":-0.14304343304213354,"num_words":51,"start":481.16,"end":510.53},{"sentences":[{"text":"Yep.","start":512.35,"end":512.85,"sentiment":"neutral","sentiment_score":-0.02039645053446293},{"text":"Yep.","start":515.775,"end":516.275,"sentiment":"neutral","sentiment_score":0.1589885950088501},{"text":"How did you how did you want us to send you a proof of oxen occurement fee certificate?","start":518.335,"end":523.075,"sentiment":"neutral","sentiment_score":0.07237651861376232},{"text":"Or yep.","start":523.375,"end":528.93005,"sentiment":"neutral","sentiment_score":0.05270809680223465},{"text":"Can you just Yeah.","start":529.39,"end":539.33496,"sentiment":"neutral","sentiment_score":0.08967808820307255}],"sentiment":"neutral","sentiment_score":0.0732883856130334,"num_words":26,"start":512.35,"end":539.33496},{"sentences":[{"text":"So they need it so they need to go through they need to go through, like, you guys as a retailer and set up a plan and stuff like that.","start":539.33496,"end":545.51495,"sentiment":"neutral","sentiment_score":0.04400670199344556},{"text":"Yeah.","start":547.01495,"end":547.33496,"sentiment":"neutral","sentiment_score":0.05616534501314163},{"text":"Yeah.","start":547.33496,"end":547.57495,"sentiment":"neutral","sentiment_score":0.05943503975868225},{"text":"So it's obvious yeah.","start":547.57495,"end":548.95496,"sentiment":"neutral","sentiment_score":0.05025560408830643},{"text":"Could you will you will you send out a with your because you obviously have your own modem.","start":557.05005,"end":562.99,"sentiment":"neutral","sentiment_score":0.004319887711770005}],"sentiment":"neutral","sentiment_score":0.03175151555074586,"num_words":54,"start":539.33496,"end":562.99},{"sentences":[{"text":"Is that correct?","start":563.05005,"end":563.79004,"sentiment":"neutral","sentiment_score":0.027816201870640118},{"text":"Yeah.","start":565.29004,"end":565.61005,"sentiment":"neutral","sentiment_score":0.029920272529125217},{"text":"You'll send out a modem.","start":565.61005,"end":566.65,"sentiment":"neutral","sentiment_score":0.026921042054891587},{"text":"Will you send out a patch lead for optical fiber?","start":566.65,"end":569.85504,"sentiment":"neutral","sentiment_score":0.010085107944905757},{"text":"No.","start":574.79504,"end":575.11505,"sentiment":"neutral","sentiment_score":-0.07088184356689453}],"sentiment":"neutral","sentiment_score":0.013897166214883327,"num_words":20,"start":563.05005,"end":575.11505},{"sentences":[{"text":"So, obviously, the router, like or have it like, obviously, you'll give us a new modem, but then we'll because I need a patch lead from the Digitech module to the to the actual wall plug.","start":575.11505,"end":586.93,"sentiment":"neutral","sentiment_score":-0.04754402612646421},{"text":"There's not one here.","start":588.11005,"end":589.25,"sentiment":"neutral","sentiment_score":-0.14021101593971252},{"text":"Yep.","start":597.015,"end":597.515,"sentiment":"neutral","sentiment_score":0.02474146895110607},{"text":"Yeah.","start":606.215,"end":606.61505,"sentiment":"neutral","sentiment_score":0.04216643422842026},{"text":"Okay.","start":606.61505,"end":607.015,"sentiment":"neutral","sentiment_score":0.06524267792701721}],"sentiment":"neutral","sentiment_score":-0.04977391681872135,"num_words":43,"start":575.11505,"end":607.015},{"sentences":[{"text":"Alright.","start":607.015,"end":607.515,"sentiment":"neutral","sentiment_score":0.11207076162099838},{"text":"Okay.","start":609.64,"end":610.12006,"sentiment":"neutral","sentiment_score":0.1365843117237091},{"text":"No worries.","start":610.12006,"end":610.86005,"sentiment":"neutral","sentiment_score":0.22681381553411484},{"text":"Thank you.","start":611.08,"end":611.64,"sentiment":"positive","sentiment_score":0.4143909513950348},{"text":"I'll let the customer know, and I'll get them to can you just do you know what email am I sending?","start":611.64,"end":616.76,"sentiment":"neutral","sentiment_score":0.1715360287399519}],"sentiment":"neutral","sentiment_score":0.19012300780525915,"num_words":27,"start":607.015,"end":616.76},{"sentences":[{"text":"What email do you wanna send the proof of occupancy?","start":616.76,"end":618.78,"sentiment":"neutral","sentiment_score":0.05054964907467365},{"text":"Oh, they can do it all through.","start":619.48004,"end":620.52,"sentiment":"neutral","sentiment_score":0.20721264609268733},{"text":"I'll let them do it all.","start":620.52,"end":621.98004,"sentiment":"neutral","sentiment_score":0.2103616644938787},{"text":"That's fine.","start":622.665,"end":623.485,"sentiment":"neutral","sentiment_score":0.25355643033981323},{"text":"Alright.","start":627.785,"end":627.945,"sentiment":"neutral","sentiment_score":0.10462616384029388}],"sentiment":"neutral","sentiment_score":0.14730361634149,"num_words":26,"start":616.76,"end":627.945},{"sentences":[{"text":"Place the order.","start":627.945,"end":628.585,"sentiment":"neutral","sentiment_score":0.11608822147051494},{"text":"Yep.","start":628.585,"end":629.085,"sentiment":"neutral","sentiment_score":0.15195930004119873},{"text":"Yep.","start":634.105,"end":634.345,"sentiment":"neutral","sentiment_score":0.1036248654127121},{"text":"Okay.","start":634.345,"end":634.665,"sentiment":"neutral","sentiment_score":0.12399217486381532},{"text":"And there she goes.","start":634.665,"end":635.2949,"sentiment":"neutral","sentiment_score":0.14310926385223866}],"sentiment":"neutral","sentiment_score":0.13002780601382255,"num_words":10,"start":627.945,"end":635.2949},{"sentences":[{"text":"Alright.","start":636.6549,"end":636.9749,"sentiment":"neutral","sentiment_score":0.20139752328395844},{"text":"Thank you.","start":636.9749,"end":637.7149,"sentiment":"positive","sentiment_score":0.402640700340271},{"text":"Bye.","start":638.1749,"end":638.6749,"sentiment":"neutral","sentiment_score":0.3157084584236145}],"sentiment":"neutral","sentiment_score":0.33059684559702873,"num_words":4,"start":636.6549,"end":638.6749}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi, Marie. My name is Sam.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm an electrician. I'm just at a a lady's house I'm working for, and she she thought that she had MBN to her house, and I'm here to connect her modem up and stuff. But I've obviously looked down at where the MBN connection is, and it's not MBN. It's fiber. It's a Digitech fiber.\n\nI did try and call Digitech, but they said I have to call a retailer. So basically, I haven't I need a there's no optic fiber cord from the Digitech port to the to, like, the to, like, the what's it called? Like, the Digitech, like, module that sits next to it. Do I do they does the customer need to go instead of like, cancel the other retailer and then, obviously, everything goes through you guys?\n\nChannel 0: Okay. I see. So there's currently an other Internet ISP at the address?\n\nChannel 1: So right now, they've got they've obviously got a where's this modem from? This is a Optus modem, but it's obviously just working off four g backup at the minute.\n\nChannel 0: Mhmm. Can\n\nChannel 1: But\n\nChannel 0: I have the full address, please, to for me to check on your end?\n\nChannel 1: yeah. It's 15 Slash\n\nChannel 0: Mhmm.\n\nChannel 1: 24\n\nChannel 0: Ninety four. Mhmm.\n\nChannel 1: Tennyson, T E, N N, Y S 0 N,\n\nChannel 0: S o n. Mhmm.\n\nChannel 1: Street in Elwood.\n\nChannel 0: Is it Parramatta, N S W?\n\nChannel 1: No. Elwood in Victoria.\n\nChannel 0: Okay. Is it okay if I check the address first?\n\nChannel 1: That's fine.\n\nChannel 0: Yeah. Okay. Hang on. Let me just put you on hold. Hello?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So thank you for waiting. Let me just confirm again the address. It's Flat 15 Slash 24 Tennyson Street, Woodford 3184. Is that\n\nChannel 1: Yep.\n\nChannel 0: correct? Yeah. So first, to activate the service as ever under Airtel, we will be needing a proof of occupancy document,\n\nChannel 1: Okay.\n\nChannel 0: like utility bill,\n\nChannel 1: Yep.\n\nChannel 0: insurance document that it specified the address or certificate of the title of the land or assigned lease\n\nChannel 1: Yep.\n\nChannel 0: agreement, yeah, before\n\nChannel 1: Yep.\n\nChannel 0: we proceed. Because I think MPN will install an\n\nChannel 1: Yep.\n\nChannel 0: NDT box first before we establish a connection. So\n\nChannel 1: N\n\nChannel 0: we\n\nChannel 1: b n\n\nChannel 0: will\n\nChannel 1: needed\n\nChannel 0: be yeah.\n\nChannel 1: Right. What do you mean? MBN needs to install box. There's already one on the wall here.\n\nChannel 0: Okay. But\n\nChannel 1: It's got\n\nChannel 0: we'll\n\nChannel 1: fiber. It's\n\nChannel 0: need\n\nChannel 1: got\n\nChannel 0: to\n\nChannel 1: fiber here.\n\nChannel 0: mhmm. Okay. But, yeah, upon checking with the NBN, we can't we cannot the address is not visible yet. So I think there's need to be an installation that should be done under NBN first.\n\nChannel 1: I don't think you can get, like, NBN. Yeah. Because it's like an apartment block. You know what I mean? Like, I don't know.\n\nI can't I wouldn't\n\nChannel 0: Yeah.\n\nChannel 1: know how\n\nChannel 0: But\n\nChannel 1: you would get it there.\n\nChannel 0: yeah. But if ever you'll be signing up, we'll be needing a proof of occupancy document first before we activate the service.\n\nChannel 1: Yeah. So this so this fiber on the wall is not activated yet, but\n\nChannel 0: Not yet.\n\nChannel 1: you can't you can't tell.\n\nChannel 0: Yeah. I'm not sure about it yet because the address is not yet visible at the portal. Because if the NDT box is working, it should be visible on our portal and ready to be activated. But in this case, NBN is asking us an proof of occupancy\n\nChannel 1: Okay. I don't think it's it's\n\nChannel 0: document.\n\nChannel 1: got\n\nChannel 0: Sure.\n\nChannel 1: nothing to do with NBN because it looks obviously through a DigiTest. Do you understand?\n\nChannel 0: Yeah.\n\nChannel 1: It's done through Digitec. So I don't even think NBN because obviously it's done through fiber. And I've got a number on the Digitec box saying to call to\n\nChannel 0: Mhmm. Yeah. We can activate the service, but we will be needing an proof of occupancy document\n\nChannel 1: connect.\n\nChannel 0: first if ever. But,\n\nChannel 1: Yep.\n\nChannel 0: yeah, we can proceed with the activation.\n\nChannel 1: Yep.\n\nChannel 0: You said\n\nChannel 1: How did you how did you want us to send you a proof of oxen occurement fee certificate? Or\n\nChannel 0: We can do it via email.\n\nChannel 1: yep.\n\nChannel 0: But\n\nChannel 1: Can you just\n\nChannel 0: this is well, mhmm. We'll we can process the order once we receive an sign up from our website\n\nChannel 1: Yeah.\n\nChannel 0: first\n\nChannel 1: So they need it\n\nChannel 0: to\n\nChannel 1: so they\n\nChannel 0: its\n\nChannel 1: need\n\nChannel 0: number.\n\nChannel 1: to go through they need to go through, like, you guys as a retailer and set up a plan and stuff like that.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Yeah. Yeah. So\n\nChannel 0: Then\n\nChannel 1: it's obvious\n\nChannel 0: after\n\nChannel 1: yeah.\n\nChannel 0: we receive yeah. After we receive the order, once it notified us, yeah, we'll then proceed with the activation and request\n\nChannel 1: Could you\n\nChannel 0: a POD.\n\nChannel 1: will you\n\nChannel 0: Yeah.\n\nChannel 1: will you send out a with your because you obviously have your own modem. Is that correct?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. You'll send out a modem. Will you send out a patch lead for optical fiber?\n\nChannel 0: You mean they're out there?\n\nChannel 1: No. So, obviously, the router, like or have it like, obviously, you'll give us a new modem, but then we'll because I need a patch lead from the Digitech module to the to the actual wall plug. There's not one here.\n\nChannel 0: Yeah. If ever you'll be needing a new one, we can provide you a new one.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. But it has you need to set a onetime payment for it for the price of the router if ever.\n\nChannel 1: Yeah. Okay. Alright. Okay. No worries.\n\nThank you. I'll let the customer know, and I'll get them to can you just do you know what email am I sending? What email do you wanna send the proof of occupancy? Oh, they can do it all through. I'll let them do it all.\n\nThat's fine.\n\nChannel 0: Yeah. So we need you first to place an order. Then\n\nChannel 1: Alright.\n\nChannel 0: once\n\nChannel 1: Place the order. Yep.\n\nChannel 0: the order, yeah, is placed, we are the one who will email you regarding the POD.\n\nChannel 1: Yep. Okay. And there she goes. Alright.\n\nChannel 0: Okay.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.27588337659835815},{"text":"Good afternoon.","start":1.76,"end":2.58,"sentiment":"positive","sentiment_score":0.5172490477561951},{"text":"This is Maureen from Erto tech support.","start":2.6399999,"end":4.9,"sentiment":"positive","sentiment_score":0.46249125259263174},{"text":"How can I assist you today?","start":5.3599997,"end":6.74,"sentiment":"positive","sentiment_score":0.4529870996872584}],"sentiment":"positive","sentiment_score":0.45410892739892006,"channel":0,"num_words":16,"start":1.04,"end":6.74},{"sentences":[{"text":"Hi, Marie.","start":7.52,"end":8.0,"sentiment":"neutral","sentiment_score":0.05243259109556675},{"text":"My name is Sam.","start":8.0,"end":8.9,"sentiment":"neutral","sentiment_score":0.04137623496353626}],"sentiment":"neutral","sentiment_score":0.045061687007546425,"channel":1,"num_words":6,"start":7.52,"end":8.9},{"sentences":[{"text":"Mhmm.","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.007040034048259258}],"sentiment":"neutral","sentiment_score":0.007040034048259258,"channel":0,"num_words":1,"start":8.8,"end":9.3},{"sentences":[{"text":"I'm an electrician.","start":9.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.00002303244158004721},{"text":"I'm just at a a lady's house I'm working for, and she she thought that she had MBN to her house, and I'm here to connect her modem up and stuff.","start":10.16,"end":20.115,"sentiment":"neutral","sentiment_score":-0.03428489602200927},{"text":"But I've obviously looked down at where the MBN connection is, and it's not MBN.","start":20.115,"end":24.515,"sentiment":"neutral","sentiment_score":-0.2102022926012675},{"text":"It's fiber.","start":24.515,"end":25.654999,"sentiment":"neutral","sentiment_score":-0.13601697981357574},{"text":"It's a Digitech fiber.","start":25.955,"end":28.55,"sentiment":"neutral","sentiment_score":-0.08369084820151329}],"sentiment":"neutral","sentiment_score":-0.08768604755380445,"channel":1,"num_words":55,"start":9.2,"end":28.55},{"sentences":[{"text":"I did try and call Digitech, but they said I have to call a retailer.","start":29.57,"end":32.87,"sentiment":"neutral","sentiment_score":-0.21964697688817977},{"text":"So basically, I haven't I need a there's no optic fiber cord from the Digitech port to the to, like, the to, like, the what's it called?","start":35.01,"end":46.445,"sentiment":"neutral","sentiment_score":-0.16411736869701632},{"text":"Like, the Digitech, like, module that sits next to it.","start":46.445,"end":51.585,"sentiment":"neutral","sentiment_score":-0.08639405146241189},{"text":"Do I do they does the customer need to go instead of like, cancel the other retailer and then, obviously, everything goes through you guys?","start":53.245003,"end":60.15,"sentiment":"neutral","sentiment_score":-0.1562828679382801}],"sentiment":"neutral","sentiment_score":-0.1622972184574449,"channel":1,"num_words":77,"start":29.57,"end":60.15},{"sentences":[{"text":"Okay.","start":62.55,"end":62.87,"sentiment":"neutral","sentiment_score":-0.034895144402980804},{"text":"I see.","start":62.87,"end":63.61,"sentiment":"neutral","sentiment_score":-0.03886132873594761},{"text":"So there's currently an other Internet ISP at the address?","start":63.829998,"end":70.01,"sentiment":"neutral","sentiment_score":-0.07673674598336219}],"sentiment":"neutral","sentiment_score":-0.06769117397757676,"channel":0,"num_words":13,"start":62.55,"end":70.01},{"sentences":[{"text":"So right now, they've got they've obviously got a where's this modem from?","start":71.284996,"end":75.545,"sentiment":"neutral","sentiment_score":-0.07766673971827213},{"text":"This is a Optus modem, but it's obviously just working off four g backup at the minute.","start":76.085,"end":80.985,"sentiment":"neutral","sentiment_score":-0.11630640967803843}],"sentiment":"neutral","sentiment_score":-0.09956255269547304,"channel":1,"num_words":30,"start":71.284996,"end":80.985},{"sentences":[{"text":"Mhmm.","start":81.615,"end":82.115,"sentiment":"neutral","sentiment_score":-0.011052688583731651},{"text":"Can","start":83.009995,"end":83.25,"sentiment":"neutral","sentiment_score":-0.02372031658887863}],"sentiment":"neutral","sentiment_score":-0.01738650258630514,"channel":0,"num_words":2,"start":81.615,"end":83.25},{"sentences":[{"text":"But","start":83.045,"end":83.545,"sentiment":"neutral","sentiment_score":-0.023611880838871}],"sentiment":"neutral","sentiment_score":-0.023611880838871,"channel":1,"num_words":1,"start":83.045,"end":83.545},{"sentences":[{"text":"I have the full address, please, to for me to check on your end?","start":83.25,"end":86.71,"sentiment":"neutral","sentiment_score":-0.015875529231769697}],"sentiment":"neutral","sentiment_score":-0.015875529231769697,"channel":0,"num_words":14,"start":83.25,"end":86.71},{"sentences":[{"text":"yeah.","start":87.020004,"end":87.26,"sentiment":"neutral","sentiment_score":0.001229400746524334},{"text":"It's 15 Slash","start":87.26,"end":88.96,"sentiment":"neutral","sentiment_score":-0.000305219825046758}],"sentiment":"neutral","sentiment_score":0.00007843531784601499,"channel":1,"num_words":4,"start":87.020004,"end":88.96},{"sentences":[{"text":"Mhmm.","start":89.17,"end":89.67,"sentiment":"neutral","sentiment_score":0.0035330418031662703}],"sentiment":"neutral","sentiment_score":0.0035330418031662703,"channel":0,"num_words":1,"start":89.17,"end":89.67},{"sentences":[{"text":"24","start":89.18,"end":90.0,"sentiment":"neutral","sentiment_score":0.005385040305554867}],"sentiment":"neutral","sentiment_score":0.005385040305554867,"channel":1,"num_words":1,"start":89.18,"end":90.0},{"sentences":[{"text":"Ninety four.","start":90.53,"end":91.25,"sentiment":"neutral","sentiment_score":0.002350760973058641},{"text":"Mhmm.","start":91.25,"end":91.75,"sentiment":"neutral","sentiment_score":0.006225062999874353}],"sentiment":"neutral","sentiment_score":0.003642194981997212,"channel":0,"num_words":3,"start":90.53,"end":91.75},{"sentences":[{"text":"Tennyson, T E, N N, Y S 0 N,","start":91.98,"end":96.72,"sentiment":"neutral","sentiment_score":0.00019593601528969075}],"sentiment":"neutral","sentiment_score":0.00019593601528969075,"channel":1,"num_words":9,"start":91.98,"end":96.72},{"sentences":[{"text":"S o n.","start":97.665,"end":98.545,"sentiment":"neutral","sentiment_score":-0.004940299627681573},{"text":"Mhmm.","start":98.545,"end":99.045,"sentiment":"neutral","sentiment_score":0.0005753915756940842}],"sentiment":"neutral","sentiment_score":-0.003561376826837659,"channel":0,"num_words":4,"start":97.665,"end":99.045},{"sentences":[{"text":"Street in 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The representative explains that they need a proof of occupancy document and a utility bill, insurance document, and a certificate of the title of the land or assigned lease. The customer is instructed to complete the activation and send a proof of occupancy certificate via email."},"intents":{"segments":[{"text":"I'm just at a a lady's house I'm working for, and she she thought that she had MBN to her house, and I'm here to connect her modem up and stuff.","start_word":26,"end_word":56,"intents":[{"intent":"Connect modem","confidence_score":0.5100766}]},{"text":"Is it Parramatta, N S W? No. Elwood in Victoria. Okay. Is it okay if I check the address first? That's fine. Yeah. Okay. Hang on. Let me just put you on hold. Hello? Yeah. Yeah. So thank you for waiting. Let me just confirm again the address. It's Flat 15 Slash 24 Tennyson Street, Woodford 3184. Is that Yep. correct? Yeah.","start_word":240,"end_word":301,"intents":[{"intent":"Confirm address","confidence_score":0.3725209}]},{"text":"So first, to activate the service as ever under Airtel, we will be needing a proof of occupancy document, Okay.","start_word":303,"end_word":322,"intents":[{"intent":"Activate service","confidence_score":0.5663218},{"intent":"Provide proof of occupancy","confidence_score":0.26921064}]},{"text":"Because I think MPN will install an Yep. NDT box first before we establish a connection.","start_word":351,"end_word":366,"intents":[{"intent":"Install yep box","confidence_score":0.58389395},{"intent":"Connect ndt box","confidence_score":0.25585887}]},{"text":"So N we b n will needed be yeah. Right.","start_word":367,"end_word":376,"intents":[{"intent":"Check nbn","confidence_score":0.23855962},{"intent":"Verify nbn","confidence_score":0.05535384}]},{"text":"But, yeah, upon checking with the NBN, we can't we cannot the address is not visible yet.","start_word":407,"end_word":423,"intents":[{"intent":"Verify address","confidence_score":0.09957025}]},{"text":"We'll we can process the order once we receive an sign up from our website Yeah.","start_word":689,"end_word":704,"intents":[{"intent":"Process order","confidence_score":0.2783885}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.27588337659835815},{"text":"Good afternoon. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.46483153104782104},{"text":"Hi, Marie. My name is Sam. Mhmm. I'm an electrician. I'm just at a a lady's house I'm working for, and she she thought that she had MBN to her house, and I'm here to connect her modem up and stuff. But I've obviously looked down at where the MBN connection is, and it's not MBN. It's fiber. It's a Digitech fiber. I did try and call Digitech, but they said I have to call a retailer. So basically, I haven't I need a there's no optic fiber cord from the Digitech port to the to, like, the to, like, the what's it called? Like, the Digitech, like, module that sits next to it. Do I do they does the customer need to go instead of like, cancel the other retailer and then, obviously, everything goes through you guys? Okay. I see. So there's currently an other Internet ISP at the address? So right now, they've got they've obviously got a where's this modem from? This is a Optus modem, but it's obviously just working off four g backup at the minute. Mhmm. Can But I have the full address, please, to for me to check on your end? yeah. It's 15 Slash Mhmm. 24 Ninety four. Mhmm. Tennyson, T E, N N, Y S 0 N, S o n. Mhmm. Street in Elwood. Is it Parramatta, N S W? No. Elwood in Victoria. Okay. Is it okay if I check the address first? That's fine. Yeah. Okay. Hang on. Let me just put you on hold. Hello? Yeah. Yeah.","start_word":16,"end_word":275,"sentiment":"neutral","sentiment_score":-0.06858818233013153},{"text":"So thank you for waiting.","start_word":276,"end_word":280,"sentiment":"positive","sentiment_score":0.4330210685729981},{"text":"Let me just confirm again the address. It's Flat 15 Slash 24 Tennyson Street, Woodford 3184. Is that Yep. correct? Yeah. So first, to activate the service as ever under Airtel, we will be needing a proof of occupancy document, Okay. like utility bill, Yep. insurance document that it specified the address or certificate of the title of the land or assigned lease Yep. agreement, yeah, before Yep. we proceed. Because I think MPN will install an Yep. NDT box first before we establish a connection. So N we b n will needed be yeah. Right. What do you mean? MBN needs to install box. There's already one on the wall here. Okay. But It's got we'll fiber. It's need got to fiber here. mhmm. Okay. But, yeah, upon checking with the NBN, we can't we cannot the address is not visible yet. So I think there's need to be an installation that should be done under NBN first. I don't think you can get, like, NBN. Yeah. Because it's like an apartment block. You know what I mean? Like, I don't know. I can't I wouldn't Yeah. know how But you would get it there. yeah. But if ever you'll be signing up, we'll be needing a proof of occupancy document first before we activate the service. Yeah. So this so this fiber on the wall is not activated yet, but Not yet. you can't you can't tell. Yeah. I'm not sure about it yet because the address is not yet visible at the portal. Because if the NDT box is working, it should be visible on our portal and ready to be activated. But in this case, NBN is asking us an proof of occupancy Okay. I don't think it's it's document. got Sure. nothing to do with NBN because it looks obviously through a DigiTest. Do you understand? Yeah. It's done through Digitec. So I don't even think NBN because obviously it's done through fiber. And I've got a number on the Digitec box saying to call to Mhmm. Yeah. We can activate the service, but we will be needing an proof of occupancy document connect. first if ever. But, Yep. yeah, we can proceed with the activation. Yep. You said How did you how did you want us to send you a proof of oxen occurement fee certificate? Or We can do it via email. yep. But Can you just this is well, mhmm. We'll we can process the order once we receive an sign up from our website Yeah. first So they need it to so they its need number. to go through they need to go through, like, you guys as a retailer and set up a plan and stuff like that. Mhmm. Yeah. Yeah. Yeah. So Then it's obvious after yeah. we receive yeah. After we receive the order, once it notified us, yeah, we'll then proceed with the activation and request Could you a POD. will you Yeah. will you send out a with your because you obviously have your own modem. Is that correct? Yeah. Yeah. You'll send out a modem. Will you send out a patch lead for optical fiber? You mean they're out there? No. So, obviously, the router, like or have it like, obviously, you'll give us a new modem, but then we'll because I need a patch lead from the Digitech module to the to the actual wall plug. There's not one here. Yeah. If ever you'll be needing a new one, we can provide you a new one. Yep. Yeah. But it has you need to set a onetime payment for it for the price of the router if ever. Yeah. Okay. Alright. Okay. No worries.","start_word":281,"end_word":900,"sentiment":"neutral","sentiment_score":-0.018819978737062024},{"text":"Thank you.","start_word":901,"end_word":902,"sentiment":"positive","sentiment_score":0.41949933767318726},{"text":"I'll let the customer know, and I'll get them to can you just do you know what email am I sending? What email do you wanna send the proof of occupancy? Oh, they can do it all through. I'll let them do it all. That's fine. Yeah. So we need you first to place an order. Then Alright. once Place the order. Yep. the order, yeah, is placed, we are the one who will email you regarding the POD. Yep. Okay. And there she goes. Alright. Okay.","start_word":903,"end_word":989,"sentiment":"neutral","sentiment_score":0.15917834639549255},{"text":"Thank you.","start_word":990,"end_word":991,"sentiment":"positive","sentiment_score":0.4676997661590576},{"text":"Bye.","start_word":992,"end_word":992,"sentiment":"neutral","sentiment_score":0.3157084584236145},{"text":"You're welcome. Bye. Have a great day.","start_word":993,"end_word":999,"sentiment":"positive","sentiment_score":0.7165079712867737}],"average":{"sentiment":"neutral","sentiment_score":0.0011272879660851542}}}}