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That's great to hear. So today, we're processing your due August invoice. And as you are aware, we upgraded your plan. So from this month onwards, it will be $125. Are you going to use your Visa or your Mastercard? Okay. Thank you. All good to your Internet service? Oh, okay. Got it. Let me know this yeah. Yeah. Fox TV, is that a TV channel? Uh-uh. Mm-mm. Mm-mm. You know, it might be the problem on their end since your services, the speed, we're all good and we're able to use it to another application or subscription asides with them Foxtail. Oh, okay. That's so sad. And you do have, like, a subscription to them? Mm-mm. Okay. Sure. So let me take note of this just to make sure. In that way, I could endorse it early to our tech rep. Okay? So we'll be processing the upgraded plan 01/25 today and then next month, September 1. That way, you will need to pay double for the plan. I'll ask them to put back it to the original plan you have, which is $89.95. Okay. Sure. Not a problem. Let me note here first. You're welcome. $89.95. Okay. So let me just go back to the page where I will be processing your payment. Just give me one second. Mastercard. Alright. May I have your card number, please? Mhmm. Thank you. 5163610234864534. Expiration date, please? 10/27. Okay. Security code, please? 361. Let me just submit. Alright. The payment has been processed successfully, and you will receive your official payment receipt shortly to your email address. And once your request to put back your original plan to eighty nine ninety five by September 1, we'll also send you a a notification just for your reference to let you know that it was completed. Okay? You're welcome. Anything else that I may help you? Perfect. I appreciate your time today, and be safe always. Have a good one. Thank you. 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accounts. How may I help you today? Oh, sure. I would love to assist you today. May I have your full name, please?\n\nOh, nice to have you in the line, mister Matthew. How are you today? That's great to hear. So today, we're processing your due August invoice. And as you are aware, we upgraded your plan.\n\nSo from this month onwards, it will be $125. Are you going to use your Visa or your Mastercard? Okay. Thank you. All good to your Internet service?\n\nOh, okay. Got it. Let me know this yeah. Yeah. Fox TV, is that a TV channel?\n\nUh-uh. Mm-mm. Mm-mm. You know, it might be the problem on their end since your services, the speed, we're all good and we're able to use it to another application or subscription asides with them Foxtail. Oh, okay.\n\nThat's so sad. And you do have, like, a subscription to them? Mm-mm. Okay. Sure.\n\nSo let me take note of this just to make sure. In that way, I could endorse it early to our tech rep. Okay? So we'll be processing the upgraded plan 01/25 today and then next month, September 1. That way, you will need to pay double for the plan.\n\nI'll ask them to put back it to the original plan you have, which is $89.95. Okay. Sure. Not a problem. Let me note here first.\n\nYou're welcome. $89.95. Okay. So let me just go back to the page where I will be processing your payment. Just give me one second.\n\nMastercard. Alright. May I have your card number, please? Mhmm. Thank you.\n\n5163610234864534. Expiration date, please? 10/27. Okay. Security code, please?\n\n361. Let me just submit. Alright. The payment has been processed successfully, and you will receive your official payment receipt shortly to your email address. And once your request to put back your original plan to eighty nine ninety five by September 1, we'll also send you a a notification just for your reference to let you know that it was completed.\n\nOkay? You're welcome. Anything else that I may help you? Perfect. I appreciate your time today, and be safe always.\n\nHave a good one. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"ClearTel accounts.","start":0.24,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.07240461558103561},{"text":"How may I help you today?","start":1.1999999,"end":2.5,"sentiment":"neutral","sentiment_score":0.12747007235884666},{"text":"Oh, sure.","start":6.64,"end":7.2,"sentiment":"neutral","sentiment_score":0.17351074516773224},{"text":"I would love to assist you today.","start":7.2,"end":8.72,"sentiment":"positive","sentiment_score":0.4503980960164751},{"text":"May I have your full name, please?","start":8.72,"end":10.58,"sentiment":"neutral","sentiment_score":0.17635404425007956}],"sentiment":"neutral","sentiment_score":0.23516317239652076,"num_words":24,"start":0.24,"end":10.58},{"sentences":[{"text":"Oh, nice to have you in the line, mister Matthew.","start":13.465,"end":15.885,"sentiment":"positive","sentiment_score":0.4925694137811661},{"text":"How are you 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I need to pay my Internet bill. Matthew m Schilling. Good thing. Good. Mastercard. Yeah. The Internet's good, but it didn't make any difference to the Foxtel. Yeah. It stops and stops. It's not the end it's it's I don't know what it is, but the the next the TV is fine. The Internet's fast when I on my computer, which is okay, but I probably don't even need this new fast one that that didn't make a scrap. It it it was sort of worse, really, with the foxtail. It it stops. It it, like, buffering. It stops. I'm gonna get rid of it. I can't handle watching, you know, paying for something, you know, and that's the there. Yeah. Yeah. So I probably probably just put it back. I'll pay you, like, whatever it is this month, but next month, put it back to just what I whatever I had. Yeah. Didn't didn't make a difference. Yeah. Yeah. Yeah. Okay. Yes. Thank you. Yeah. Thanks for that. It's Matthew m Schilling 5163610234864534. 10/27. 361. Thanks for that. Thank you. That's all. That's all. Thanks. Thanks. Bye. 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I need to pay my Internet bill. Matthew m Schilling. Good thing. Good.\n\nMastercard. Yeah. The Internet's good, but it didn't make any difference to the Foxtel. Yeah. It stops and stops.\n\nIt's not the end it's it's I don't know what it is, but the the next the TV is fine. The Internet's fast when I on my computer, which is okay, but I probably don't even need this new fast one that that didn't make a scrap. It it it was sort of worse, really, with the foxtail. It it stops. It it, like, buffering.\n\nIt stops. I'm gonna get rid of it. I can't handle watching, you know, paying for something, you know, and that's the there. Yeah. Yeah.\n\nSo I probably probably just put it back. I'll pay you, like, whatever it is this month, but next month, put it back to just what I whatever I had. Yeah. Didn't didn't make a difference. Yeah.\n\nYeah. Yeah. Okay. Yes. Thank you.\n\nYeah. Thanks for that. It's Matthew m Schilling 5163610234864534. 10/27. 361.\n\nThanks for that. Thank you. That's all. 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How may I help you today?\n\nChannel 1: Yes. I need to pay my Internet bill.\n\nChannel 0: Oh, sure. I would love to assist you today. May I have your full name, please?\n\nChannel 1: Matthew m Schilling.\n\nChannel 0: Oh, nice to have you in the line, mister Matthew. How are you today?\n\nChannel 1: Good thing.\n\nChannel 0: That's great\n\nChannel 1: Good.\n\nChannel 0: to hear. So today, we're processing your due August invoice. And as you are aware, we upgraded your plan. So from this month onwards, it will be $125. Are you going to use your Visa or your Mastercard?\n\nOkay. Thank you. All good to your Internet\n\nChannel 1: Mastercard.\n\nChannel 0: service?\n\nChannel 1: Yeah. The Internet's good, but it didn't make any difference to the Foxtel.\n\nChannel 0: Oh, okay. Got\n\nChannel 1: Yeah.\n\nChannel 0: it.\n\nChannel 1: It\n\nChannel 0: Let\n\nChannel 1: stops\n\nChannel 0: me know\n\nChannel 1: and\n\nChannel 0: this\n\nChannel 1: stops.\n\nChannel 0: yeah.\n\nChannel 1: It's not the end it's it's I don't know what it is, but\n\nChannel 0: Yeah. Fox\n\nChannel 1: the\n\nChannel 0: TV,\n\nChannel 1: the\n\nChannel 0: is\n\nChannel 1: next\n\nChannel 0: that a TV channel?\n\nChannel 1: the TV is fine. The Internet's fast\n\nChannel 0: Uh-uh.\n\nChannel 1: when I on my computer,\n\nChannel 0: Mm-mm.\n\nChannel 1: which is okay, but I probably don't even need this new fast one that that didn't make a scrap. It it it was sort of worse, really, with the foxtail. It it stops. It it, like, buffering.\n\nChannel 0: Mm-mm.\n\nChannel 1: It stops. I'm gonna get rid of it. I can't handle watching, you know, paying for something, you know, and\n\nChannel 0: You\n\nChannel 1: that's\n\nChannel 0: know,\n\nChannel 1: the\n\nChannel 0: it might be\n\nChannel 1: there.\n\nChannel 0: the problem on their end since your services, the speed, we're all good and we're able to use it to another application or subscription asides with them Foxtail. Oh, okay. That's\n\nChannel 1: Yeah.\n\nChannel 0: so\n\nChannel 1: Yeah.\n\nChannel 0: sad. And\n\nChannel 1: So\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: do\n\nChannel 1: probably\n\nChannel 0: have, like, a subscription\n\nChannel 1: probably\n\nChannel 0: to them?\n\nChannel 1: just put it back. I'll pay you, like, whatever it is this month, but next\n\nChannel 0: Mm-mm.\n\nChannel 1: month, put it back to just what I whatever I had. Yeah. Didn't didn't make a difference.\n\nChannel 0: Okay. Sure. So\n\nChannel 1: Yeah.\n\nChannel 0: let me take note of this just to make\n\nChannel 1: Yeah.\n\nChannel 0: sure. In that way, I could endorse it early\n\nChannel 1: Yeah.\n\nChannel 0: to our tech rep. Okay? So\n\nChannel 1: Okay.\n\nChannel 0: we'll be processing the upgraded plan 01/25 today and then next month, September 1. That way, you will need to pay double for the plan. I'll ask them to put back it to the original plan you have, which is $89.95.\n\nChannel 1: Yes. Thank you.\n\nChannel 0: Okay. Sure. Not a\n\nChannel 1: Yeah.\n\nChannel 0: problem. Let\n\nChannel 1: Thanks\n\nChannel 0: me note\n\nChannel 1: for\n\nChannel 0: here\n\nChannel 1: that.\n\nChannel 0: first. You're welcome. $89.95. Okay. So let me just go back to the page where I will be processing your payment.\n\nJust give me one second. Mastercard. Alright. May I have your card number, please?\n\nChannel 1: It's Matthew m Schilling\n\nChannel 0: Mhmm.\n\nChannel 1: 5163610234864534.\n\nChannel 0: Thank you. 5163610234864534. Expiration date, please?\n\nChannel 1: 10/27.\n\nChannel 0: 10/27. Okay. Security code, please?\n\nChannel 1: 361.\n\nChannel 0: 361. Let me just submit. Alright. The payment has been processed successfully, and you will receive your official payment receipt shortly to your email address. And once your request to put back your original plan to eighty nine ninety five by September 1, we'll also send you a a notification just for your reference to let you know that it was completed.\n\nOkay?\n\nChannel 1: Thanks for that. Thank you.\n\nChannel 0: You're welcome. Anything else that I may\n\nChannel 1: That's\n\nChannel 0: help you?\n\nChannel 1: all. That's all.\n\nChannel 0: Perfect.\n\nChannel 1: Thanks.\n\nChannel 0: I appreciate your time today, and be safe always. Have a\n\nChannel 1: Thanks.\n\nChannel 0: good one.\n\nChannel 1: Bye.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"ClearTel accounts.","start":0.24,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.07240461558103561},{"text":"How may I help you today?","start":1.1999999,"end":2.5,"sentiment":"neutral","sentiment_score":0.12747007235884666}],"sentiment":"neutral","sentiment_score":0.1137037081643939,"channel":0,"num_words":8,"start":0.24,"end":2.5},{"sentences":[{"text":"Yes.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.006661889608949423},{"text":"I need to pay my Internet bill.","start":4.0,"end":6.18,"sentiment":"neutral","sentiment_score":-0.00393685485635485}],"sentiment":"neutral","sentiment_score":-0.0026120117981918156,"channel":1,"num_words":8,"start":3.36,"end":6.18},{"sentences":[{"text":"Oh, 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The customer had issues with their TV and internet speed, but was able to use their new plan. The agent helped the customer process their payment and informed them that they will receive their payment receipt soon."},"intents":{"segments":[{"text":"I need to pay my Internet bill. Oh, sure.","start_word":9,"end_word":17,"intents":[{"intent":"Pay internet bill","confidence_score":0.7893208}]},{"text":"So today, we're processing your due August invoice. And as you are aware, we upgraded your plan. So from this month onwards, it will be $125. Are you going to use your Visa or your Mastercard? Okay.","start_word":56,"end_word":92,"intents":[{"intent":"Upgrade plan","confidence_score":0.78110355}]},{"text":"Are you going to use your Visa or your Mastercard? Okay. 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Yes.","start_word":345,"end_word":386,"intents":[{"intent":"Process plan","confidence_score":0.09266296}]},{"text":"The payment has been processed successfully, and you will receive your official payment receipt shortly to your email address. And once your request to put back your original plan to eighty nine ninety five by September 1, we'll also send you a a notification just for your reference to let you know that it was completed. Okay? Thanks for that.","start_word":462,"end_word":521,"intents":[{"intent":"Receive notification","confidence_score":0.051383406}]}]},"sentiments":{"segments":[{"text":"ClearTel accounts. How may I help you today? Yes. I need to pay my Internet bill. Oh, sure.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.07339471578598022},{"text":"I would love to assist you today.","start_word":18,"end_word":24,"sentiment":"positive","sentiment_score":0.4537733197212219},{"text":"May I have your full name, please? Matthew m Schilling.","start_word":25,"end_word":34,"sentiment":"neutral","sentiment_score":0.121498703956604},{"text":"Oh, nice to have you in the line, mister Matthew.","start_word":35,"end_word":44,"sentiment":"positive","sentiment_score":0.4761334955692291},{"text":"How are you today?","start_word":45,"end_word":48,"sentiment":"neutral","sentiment_score":0.3155457675457001},{"text":"Good thing. That's great Good. to hear.","start_word":49,"end_word":55,"sentiment":"positive","sentiment_score":0.5655509233474731},{"text":"So today, we're processing your due August invoice. And as you are aware, we upgraded your plan. So from this month onwards, it will be $125. Are you going to use your Visa or your Mastercard? Okay. Thank you.","start_word":56,"end_word":94,"sentiment":"neutral","sentiment_score":0.09911952912807465},{"text":"All good to your Internet Mastercard.","start_word":95,"end_word":100,"sentiment":"positive","sentiment_score":0.38158535957336426},{"text":"service? Yeah. The Internet's good, but it didn't make any difference to the Foxtel. Oh, okay. Got Yeah. it. It Let stops me know and this stops. yeah. It's not the end it's it's I don't know what it is, but Yeah. Fox the TV, the is next that a TV channel? the TV is fine. The Internet's fast Uh-uh. when I on my computer, Mm-mm. which is okay, but I probably don't even need this new fast one that that didn't make a scrap. It it it was sort of worse, really, with the foxtail. It it stops. It it, like, buffering. Mm-mm. It stops. I'm gonna get rid of it. I can't handle watching, you know, paying for something, you know, and You that's know, the it might be there. the problem on their end since your services, the speed, we're all good and we're able to use it to another application or subscription asides with them Foxtail. Oh, okay. That's Yeah. so Yeah. sad. And So you I do probably have, like, a subscription probably to them? just put it back. I'll pay you, like, whatever it is this month, but next Mm-mm. month, put it back to just what I whatever I had. Yeah. Didn't didn't make a difference. Okay. Sure. So Yeah. let me take note of this just to make Yeah. sure. In that way, I could endorse it early Yeah. to our tech rep. Okay? So Okay. we'll be processing the upgraded plan 01/25 today and then next month, September 1. That way, you will need to pay double for the plan. I'll ask them to put back it to the original plan you have, which is $89.95. Yes. Thank you. Okay. Sure. Not a Yeah. problem. Let Thanks me note for here that. first. You're welcome. $89.95. Okay. So let me just go back to the page where I will be processing your payment. Just give me one second. Mastercard. Alright. May I have your card number, please? It's Matthew m Schilling Mhmm. 5163610234864534. Thank you. 5163610234864534. Expiration date, please? 10/27. 10/27. Okay. Security code, please? 361. 361. Let me just submit. 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I appreciate your time today, and be safe always. Have a Thanks. good one.","start_word":537,"end_word":552,"sentiment":"positive","sentiment_score":0.5832406282424927},{"text":"Bye.","start_word":553,"end_word":553,"sentiment":"neutral","sentiment_score":0.32360729575157166},{"text":"Thank you.","start_word":554,"end_word":555,"sentiment":"positive","sentiment_score":0.41073986887931824},{"text":"Bye. Bye.","start_word":556,"end_word":557,"sentiment":"neutral","sentiment_score":0.18726524710655212}],"average":{"sentiment":"neutral","sentiment_score":0.06380908825784957}}}}