{"metadata":{"transaction_key":"deprecated","request_id":"e47549ad-0ac9-4fb3-a811-26159fd760eb","sha256":"808afdc8730972d9d64ca2aeb04f7123b1443afdf23483f48b3f5c8fc26f37d9","created":"2026-03-02T04:05:17.913Z","duration":66.88794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":117,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":125,"output_tokens":125},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":125,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Other energy.","confidence":0.7353114,"words":[{"word":"other","start":0.39999998,"end":0.9,"confidence":0.46698207,"punctuated_word":"Other","sentiment":"neutral","sentiment_score":0.027190489694476128},{"word":"energy","start":2.6399999,"end":3.1399999,"confidence":0.7353114,"punctuated_word":"energy.","sentiment":"neutral","sentiment_score":0.018298693001270298}],"paragraphs":{"transcript":"\nOther energy.","paragraphs":[{"sentences":[{"text":"Other energy.","start":0.39999998,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.02274459134787321}],"sentiment":"neutral","sentiment_score":0.02274459134787321,"num_words":2,"start":0.39999998,"end":3.1399999}]}}]},{"alternatives":[{"transcript":"This is Tess, and I'm calling from the Australian Research Centre. Just a quick call to get a feel on how the increase in cost of living is affecting Australians' lifestyles. Your views are really important. It will only take a minute, and you will go into the draw to win $1,000. The first question is, are you over or 58? Press 1 for under and 2 for over. Are you over or 58? Press 1 for under and 2 for over. Are you over or 58? Press 1 for under and 2 for over.","confidence":0.9994931,"words":[{"word":"this","start":4.88,"end":5.12,"confidence":0.9985898,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.036661915481090546},{"word":"is","start":5.12,"end":5.3599997,"confidence":0.9998661,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04815872386097908},{"word":"tess","start":5.3599997,"end":5.52,"confidence":0.9671727,"punctuated_word":"Tess,","sentiment":"neutral","sentiment_score":0.04913172498345375},{"word":"and","start":5.52,"end":5.7599998,"confidence":0.9998654,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04812559485435486},{"word":"i'm","start":5.7599998,"end":5.92,"confidence":0.999978,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04858601093292236},{"word":"calling","start":5.92,"end":6.08,"confidence":0.99991596,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.03150476515293121},{"word":"from","start":6.08,"end":6.24,"confidence":0.9989104,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04382273927330971},{"word":"the","start":6.24,"end":6.3999996,"confidence":0.989907,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03767578303813934},{"word":"australian","start":6.3999996,"end":6.8799996,"confidence":0.9964495,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":0.05260242521762848},{"word":"research","start":6.8799996,"end":7.2,"confidence":0.990352,"punctuated_word":"Research","sentiment":"neutral","sentiment_score":0.025787649676203728},{"word":"centre","start":7.2,"end":7.7,"confidence":0.79806185,"punctuated_word":"Centre.","sentiment":"neutral","sentiment_score":0.03420419991016388},{"word":"just","start":7.8399997,"end":8.08,"confidence":0.9799334,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.002147816121578217},{"word":"a","start":8.08,"end":8.16,"confidence":0.9997079,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007698610424995422},{"word":"quick","start":8.16,"end":8.4,"confidence":0.99996877,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.06655274331569672},{"word":"call","start":8.4,"end":8.639999,"confidence":0.9989172,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0410919189453125},{"word":"to","start":8.639999,"end":8.8,"confidence":0.99302953,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0068498775362968445},{"word":"get","start":8.8,"end":8.96,"confidence":0.99979454,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.016395963728427887},{"word":"a","start":8.96,"end":9.04,"confidence":0.99961436,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02466557174921036},{"word":"feel","start":9.04,"end":9.2,"confidence":0.9911964,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":-0.024504415690898895},{"word":"on","start":9.2,"end":9.36,"confidence":0.9399643,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06644323468208313},{"word":"how","start":9.36,"end":9.5199995,"confidence":0.99957484,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.07556924223899841},{"word":"the","start":9.5199995,"end":9.679999,"confidence":0.99850285,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24095779657363892},{"word":"increase","start":9.679999,"end":10.0,"confidence":0.9671929,"punctuated_word":"increase","sentiment":"negative","sentiment_score":-0.4292486310005188},{"word":"in","start":10.0,"end":10.16,"confidence":0.99910814,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4485577344894409},{"word":"cost","start":10.16,"end":10.4,"confidence":0.99647224,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":-0.2202553153038025},{"word":"of","start":10.4,"end":10.559999,"confidence":0.99982435,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.35891640186309814},{"word":"living","start":10.559999,"end":10.88,"confidence":0.9997534,"punctuated_word":"living","sentiment":"negative","sentiment_score":-0.3568629026412964},{"word":"is","start":10.88,"end":11.04,"confidence":0.9995396,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.34372150897979736},{"word":"affecting","start":11.04,"end":11.44,"confidence":0.9994931,"punctuated_word":"affecting","sentiment":"neutral","sentiment_score":-0.3076820373535156},{"word":"australians'","start":11.44,"end":11.94,"confidence":0.7664149,"punctuated_word":"Australians'","sentiment":"neutral","sentiment_score":-0.1623745709657669},{"word":"lifestyles","start":12.0,"end":12.5,"confidence":0.9948144,"punctuated_word":"lifestyles.","sentiment":"neutral","sentiment_score":-0.1570955216884613},{"word":"your","start":12.974999,"end":13.134999,"confidence":0.9972511,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.1088467538356781},{"word":"views","start":13.134999,"end":13.295,"confidence":0.9984674,"punctuated_word":"views","sentiment":"neutral","sentiment_score":-0.059294939041137695},{"word":"are","start":13.295,"end":13.455,"confidence":0.99980265,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.25082600116729736},{"word":"really","start":13.455,"end":13.775,"confidence":0.9998697,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.3584862947463989},{"word":"important","start":13.775,"end":14.254999,"confidence":0.95454156,"punctuated_word":"important.","sentiment":"neutral","sentiment_score":0.30826982855796814},{"word":"it","start":14.254999,"end":14.415,"confidence":0.9620942,"punctuated_word":"It","sentiment":"positive","sentiment_score":0.4637361168861389},{"word":"will","start":14.415,"end":14.575,"confidence":0.9912526,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.4514184594154358},{"word":"only","start":14.575,"end":14.815,"confidence":0.99975055,"punctuated_word":"only","sentiment":"positive","sentiment_score":0.47258061170578},{"word":"take","start":14.815,"end":15.054999,"confidence":0.9997764,"punctuated_word":"take","sentiment":"positive","sentiment_score":0.5317424535751343},{"word":"a","start":15.054999,"end":15.134999,"confidence":0.9993349,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5012614727020264},{"word":"minute","start":15.134999,"end":15.535,"confidence":0.9774554,"punctuated_word":"minute,","sentiment":"positive","sentiment_score":0.47193098068237305},{"word":"and","start":15.535,"end":15.695,"confidence":0.9998435,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5174211859703064},{"word":"you","start":15.695,"end":15.855,"confidence":0.9996138,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5537402629852295},{"word":"will","start":15.855,"end":16.015,"confidence":0.7742306,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.5750938653945923},{"word":"go","start":16.015,"end":16.095,"confidence":0.99737453,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.578284502029419},{"word":"into","start":16.095,"end":16.335,"confidence":0.9971222,"punctuated_word":"into","sentiment":"positive","sentiment_score":0.518201470375061},{"word":"the","start":16.335,"end":16.494999,"confidence":0.9956518,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4448298215866089},{"word":"draw","start":16.494999,"end":16.735,"confidence":0.91401005,"punctuated_word":"draw","sentiment":"positive","sentiment_score":0.4342905580997467},{"word":"to","start":16.735,"end":16.814999,"confidence":0.99259454,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4468313455581665},{"word":"win","start":16.814999,"end":17.055,"confidence":0.99278486,"punctuated_word":"win","sentiment":"positive","sentiment_score":0.38328298926353455},{"word":"$1,000","start":17.055,"end":18.035,"confidence":0.9957725,"punctuated_word":"$1,000.","sentiment":"positive","sentiment_score":0.3719356656074524},{"word":"the","start":18.095,"end":18.255,"confidence":0.9996107,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.006858736276626587},{"word":"first","start":18.255,"end":18.494999,"confidence":0.9997507,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.01590149849653244},{"word":"question","start":18.494999,"end":18.895,"confidence":0.9998394,"punctuated_word":"question","sentiment":"neutral","sentiment_score":0.008202269673347473},{"word":"is","start":18.895,"end":19.395,"confidence":0.92761517,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.03145882487297058},{"word":"are","start":19.775,"end":19.935,"confidence":0.999193,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05758311599493027},{"word":"you","start":19.935,"end":20.175,"confidence":0.99985707,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0584719218313694},{"word":"over","start":20.175,"end":20.494999,"confidence":0.9996617,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.0444515161216259},{"word":"or","start":20.494999,"end":20.814999,"confidence":0.9980738,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05913755297660827},{"word":"58","start":20.814999,"end":21.875,"confidence":0.99868244,"punctuated_word":"58?","sentiment":"neutral","sentiment_score":-0.04197406768798828},{"word":"press","start":22.095,"end":22.414999,"confidence":0.9996172,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.03993143513798714},{"word":"1","start":22.414999,"end":22.735,"confidence":0.9995403,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.04797136038541794},{"word":"for","start":22.735,"end":22.974998,"confidence":0.9979876,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03354285657405853},{"word":"under","start":22.974998,"end":23.454998,"confidence":0.99989855,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.012560829520225523},{"word":"and","start":23.454998,"end":23.695,"confidence":0.9627586,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.035855114459991455},{"word":"2","start":23.695,"end":23.935,"confidence":0.9999279,"punctuated_word":"2","sentiment":"neutral","sentiment_score":-0.035047661513090134},{"word":"for","start":23.935,"end":24.175,"confidence":0.9997229,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014942143112421036},{"word":"over","start":24.175,"end":24.675,"confidence":0.99985373,"punctuated_word":"over.","sentiment":"neutral","sentiment_score":-0.017694663256406784},{"word":"are","start":35.43,"end":35.67,"confidence":0.9989581,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.04413166642189026},{"word":"you","start":35.67,"end":35.91,"confidence":0.99995863,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04143202304840088},{"word":"over","start":35.91,"end":36.31,"confidence":0.9999511,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.030235208570957184},{"word":"or","start":36.31,"end":36.55,"confidence":0.9962276,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.043128833174705505},{"word":"58","start":36.55,"end":37.77,"confidence":0.9994467,"punctuated_word":"58?","sentiment":"neutral","sentiment_score":-0.020230449736118317},{"word":"press","start":37.91,"end":38.23,"confidence":0.99995947,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.01664673164486885},{"word":"1","start":38.23,"end":38.47,"confidence":0.9998976,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.02394755929708481},{"word":"for","start":38.47,"end":38.71,"confidence":0.99914074,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.020066531375050545},{"word":"under","start":38.71,"end":39.190002,"confidence":0.9999671,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.0035113394260406494},{"word":"and","start":39.190002,"end":39.43,"confidence":0.98622304,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01926708035171032},{"word":"2","start":39.43,"end":39.75,"confidence":0.9999554,"punctuated_word":"2","sentiment":"neutral","sentiment_score":-0.018728720024228096},{"word":"for","start":39.75,"end":39.989998,"confidence":0.99984515,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.010432183742523192},{"word":"over","start":39.989998,"end":40.489998,"confidence":0.99990445,"punctuated_word":"over.","sentiment":"neutral","sentiment_score":-0.017645256593823433},{"word":"are","start":51.195,"end":51.435,"confidence":0.99895763,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.03271472081542015},{"word":"you","start":51.435,"end":51.675003,"confidence":0.9999585,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.032999034970998764},{"word":"over","start":51.675003,"end":52.075,"confidence":0.9999503,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.02447463572025299},{"word":"or","start":52.075,"end":52.315002,"confidence":0.99564135,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.033421918749809265},{"word":"58","start":52.315002,"end":53.535004,"confidence":0.9994409,"punctuated_word":"58?","sentiment":"neutral","sentiment_score":-0.012325838208198547},{"word":"press","start":53.675003,"end":53.995003,"confidence":0.9999573,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.01047716848552227},{"word":"1","start":53.995003,"end":54.235,"confidence":0.9998846,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.010358085855841637},{"word":"for","start":54.235,"end":54.475002,"confidence":0.9993303,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.007623961195349693},{"word":"under","start":54.475002,"end":54.955,"confidence":0.99996793,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.018135275691747665},{"word":"and","start":54.955,"end":55.195,"confidence":0.9843072,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.00964454747736454},{"word":"2","start":55.195,"end":55.515,"confidence":0.99994576,"punctuated_word":"2","sentiment":"neutral","sentiment_score":-0.006163949146866798},{"word":"for","start":55.515,"end":55.755,"confidence":0.9997814,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.003131238743662834},{"word":"over","start":55.755,"end":56.255,"confidence":0.9999041,"punctuated_word":"over.","sentiment":"neutral","sentiment_score":-0.01023709774017334}],"paragraphs":{"transcript":"\nThis is Tess, and I'm calling from the Australian Research Centre. Just a quick call to get a feel on how the increase in cost of living is affecting Australians' lifestyles. Your views are really important. It will only take a minute, and you will go into the draw to win $1,000. The first question is, are you over or 58?\n\nPress 1 for under and 2 for over. Are you over or 58? Press 1 for under and 2 for over. Are you over or 58? Press 1 for under and 2 for over.","paragraphs":[{"sentences":[{"text":"This is Tess, and I'm calling from the Australian Research Centre.","start":4.88,"end":7.7,"sentiment":"neutral","sentiment_score":0.04147832112556154},{"text":"Just a quick call to get a feel on how the increase in cost of living is affecting Australians' lifestyles.","start":7.8399997,"end":12.5,"sentiment":"neutral","sentiment_score":-0.15613048188388348},{"text":"Your views are really important.","start":12.974999,"end":14.254999,"sentiment":"neutral","sentiment_score":0.19342678785324097},{"text":"It will only take a minute, and you will go into the draw to win $1,000.","start":14.254999,"end":18.035,"sentiment":"positive","sentiment_score":0.48228636011481285},{"text":"The first question is, are you over or 58?","start":18.095,"end":21.875,"sentiment":"neutral","sentiment_score":-0.029123832782109577}],"sentiment":"neutral","sentiment_score":0.0943484114879956,"num_words":61,"start":4.88,"end":21.875},{"sentences":[{"text":"Press 1 for under and 2 for over.","start":22.095,"end":24.675,"sentiment":"neutral","sentiment_score":-0.029693257994949818},{"text":"Are you over or 58?","start":35.43,"end":37.77,"sentiment":"neutral","sentiment_score":-0.03583163619041443},{"text":"Press 1 for under and 2 for over.","start":37.91,"end":40.489998,"sentiment":"neutral","sentiment_score":-0.015402840450406075},{"text":"Are you over or 58?","start":51.195,"end":53.535004,"sentiment":"neutral","sentiment_score":-0.027187229692935945},{"text":"Press 1 for under and 2 for over.","start":53.675003,"end":56.255,"sentiment":"neutral","sentiment_score":-0.004937596619129181}],"sentiment":"neutral","sentiment_score":-0.021040114409783307,"num_words":34,"start":22.095,"end":56.255}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Other energy.\n\nChannel 1: This is Tess, and I'm calling from the Australian Research Centre. Just a quick call to get a feel on how the increase in cost of living is affecting Australians' lifestyles. Your views are really important. It will only take a minute, and you will go into the draw to win $1,000. The first question is, are you over or 58?\n\nPress 1 for under and 2 for over. Are you over or 58? Press 1 for under and 2 for over. Are you over or 58? Press 1 for under and 2 for over.","paragraphs":[{"sentences":[{"text":"Other energy.","start":0.39999998,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.02274459134787321}],"sentiment":"neutral","sentiment_score":0.02274459134787321,"channel":0,"num_words":2,"start":0.39999998,"end":3.1399999},{"sentences":[{"text":"This is Tess, and I'm calling from the Australian Research Centre.","start":4.88,"end":7.7,"sentiment":"neutral","sentiment_score":0.04147832112556154},{"text":"Just a quick call to get a feel on how the increase in cost of living is affecting Australians' lifestyles.","start":7.8399997,"end":12.5,"sentiment":"neutral","sentiment_score":-0.15613048188388348},{"text":"Your views are really important.","start":12.974999,"end":14.254999,"sentiment":"neutral","sentiment_score":0.19342678785324097},{"text":"It will only take a minute, and you will go into the draw to win $1,000.","start":14.254999,"end":18.035,"sentiment":"positive","sentiment_score":0.48228636011481285},{"text":"The first question is, are you over or 58?","start":18.095,"end":21.875,"sentiment":"neutral","sentiment_score":-0.029123832782109577}],"sentiment":"neutral","sentiment_score":0.0943484114879956,"channel":1,"num_words":61,"start":4.88,"end":21.875},{"sentences":[{"text":"Press 1 for under and 2 for over.","start":22.095,"end":24.675,"sentiment":"neutral","sentiment_score":-0.029693257994949818},{"text":"Are you over or 58?","start":35.43,"end":37.77,"sentiment":"neutral","sentiment_score":-0.03583163619041443},{"text":"Press 1 for under and 2 for over.","start":37.91,"end":40.489998,"sentiment":"neutral","sentiment_score":-0.015402840450406075},{"text":"Are you over or 58?","start":51.195,"end":53.535004,"sentiment":"neutral","sentiment_score":-0.027187229692935945},{"text":"Press 1 for under and 2 for over.","start":53.675003,"end":56.255,"sentiment":"neutral","sentiment_score":-0.004937596619129181}],"sentiment":"neutral","sentiment_score":-0.021040114409783307,"channel":1,"num_words":34,"start":22.095,"end":56.255}]},"summary":{"result":"success","short":"A representative from the Australian Research Centre calls to ask a customer about the cost of living in Australia and whether they are over or under the age of 58. The customer is asked to press 1 for under and 2 for over if they are over or 58. The representative provides a draw for winning a $1,000 prize."},"intents":{"segments":[{"text":"Just a quick call to get a feel on how the increase in cost of living is affecting Australians' lifestyles.","start_word":13,"end_word":32,"intents":[{"intent":"Evaluate cost of living impact","confidence_score":0.013671593}]}]},"sentiments":{"segments":[{"text":"Other energy. This is Tess, and I'm calling from the Australian Research Centre. Just a quick call to get a feel on how the increase in cost of living is affecting Australians' lifestyles. Your views are really important.","start_word":0,"end_word":37,"sentiment":"neutral","sentiment_score":-0.03796178102493286},{"text":"It will only take a minute, and you will go into the draw to win $1,000.","start_word":38,"end_word":53,"sentiment":"positive","sentiment_score":0.4769321382045746},{"text":"The first question is, are you over or 58? Press 1 for under and 2 for over. Are you over or 58? Press 1 for under and 2 for over. Are you over or 58? Press 1 for under and 2 for over.","start_word":54,"end_word":96,"sentiment":"neutral","sentiment_score":-0.022746872156858444}],"average":{"sentiment":"neutral","sentiment_score":0.04675321197509766}}}}