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Or if you want, I can call you back later if you are currently driving. Do you want me to call? Okay. Well, I can call you back later who I don't wanna disturb you while driving. Can I call you back later instead? Okay. Okay. Alright. Who... Again, my name is Mary. I spoke with you yesterday regarding your account. Yes. Who... Here's what's actually happening. Well, yeah, I I I... We've... The system has already sent you the current invoice amounting $59.46. So that's for the October invoice for... With also the discounted amount, $59.46. Setting your expectation, who I know... I really understand that this is a prod... A sudden change price on the website. For next month, month of November, I do apologize, but we will be continuing the current price or the standard price on the new prices that was given to us by the network. So we're gradually moving everything... Let me just check here. Since there's, you know, there's been an increase in the cost involving the maintaining and providing the network services. And, also, other Internet service providers are also making similar pricing adjustment as it was coming from the from the Linham network itself. So we will be able to give you... Give consideration for this month, which we have already did, editing your October invoice to, the discounted same price from your previous plan for only $59.46. For the next month, that's going to be, follow the new prices with Linham... Linham network too. I've already make sure to exhaust my options here on my end, but since this is, you know, a broad changes from the Linham, we have to also make a small pricing adjustment on our end as well. Please understand who. Yeah. Sure. No worries. I will provide you all... I mean, provide you the current prices on our website. Okay? So this... Yeah. Mhmm. Yes. Yeah. I really understand where you're coming from. So the current price for the Linna would be... Or for the 25 MBP starting November is actually... It's actually 90%... I mean, $90 who please know that the increase is... Was also affected. But, yeah, I really under... The pricing notice is actually added on your account, which saying that prices might vary depending on Linham Networks. So the moment that you signed up with us, it's been also uploaded as document on your account, on your portal or customer portal, that prices may vary depending on Linham network, which is now the Neo Loop network. So that's why... That's one of those changes actually who... You know, we don't want to just have this price adjustment. Nobody wants that. However, since the Neo Loop has already made changes on their end, this... It's it's actually no longer Linham, but Neo Loop. So since there was a changes on their end, we also... Since... Please understand that this is a business, and we also need to follow their current pricing as well. So this is now the MioLoop who... That's one of the major changes, and I'm sure that actually other other ISP or other Internet service providers as as well are also making similar pricing adjustments. So this is not only with Airtel. This is within everyone or any Internet service providers who also app... Provides or service the Neo... The Linham network, which is now the Neo Loop network. So this is a, you know, major changes in the ISP industry or industry field. So that's why we have to make an adjustment to our pricing as well. And I really do apologize for that. But for now, mhmm. Go ahead. Sorry. The current price is $90. However, you still get to have your 15%. Let me just check until... Up until your 15% discount. Yeah. So the the discounted price is until this month, October, And your next month, which will be the current price of $25... 25 NDPS by Neo Loop is $90. That's going to be a $90. Right now, you get... No. No. No. No. Yes. $90. That's the... For now, from the Neo Loop, that's the current pricing. But I'm not seeing any, you know, additional price adjustment, but please know that still price may vary. But I'm hopefully... I'm hoping that this... The $90 for '25 MBPS will stay for a while because... Go ahead. Mhmm. Mhmm. Of course. Mhmm. Oh, sure. Sure. Here's what I'm going to add. Sure. Before we wrap up, who... These are the information that I'll be adding on the email so that you can... So that's going to be your... The the standard current price and also the current standard price. Okay? Alright. Thank you so... Mhmm. Yeah. Yeah. Yes. Yes. Yes. No worries. Yes. No worries, though, who... Thank you so much for your understanding and patience. I really appreciate you for that. Thank you. Have a great day for now, and take care. Thank you. Bye bye. Yes. I'll I'll make sure to drop it today. Thank you. Goodbye for now. 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Good morning. My name is Mary, and I'm calling from Airtel. May I speak with who? Hello who?\n\nYes. How are you doing today? Or if you want, I can call you back later if you are currently driving. Do you want me to call? Okay.\n\nWell, I can call you back later who I don't wanna disturb you while driving. Can I call you back later instead? Okay. Okay. Alright.\n\nWho... Again, my name is Mary. I spoke with you yesterday regarding your account. Yes. Who...\n\nHere's what's actually happening. Well, yeah, I I I... We've... The system has already sent you the current invoice amounting $59.46. So that's for the October invoice for...\n\nWith also the discounted amount, $59.46. Setting your expectation, who I know... I really understand that this is a prod... A sudden change price on the website. For next month, month of November, I do apologize, but we will be continuing the current price or the standard price on the new prices that was given to us by the network.\n\nSo we're gradually moving everything... Let me just check here. Since there's, you know, there's been an increase in the cost involving the maintaining and providing the network services. And, also, other Internet service providers are also making similar pricing adjustment as it was coming from the from the Linham network itself. So we will be able to give you...\n\nGive consideration for this month, which we have already did, editing your October invoice to, the discounted same price from your previous plan for only $59.46. For the next month, that's going to be, follow the new prices with Linham... Linham network too. I've already make sure to exhaust my options here on my end, but since this is, you know, a broad changes from the Linham, we have to also make a small pricing adjustment on our end as well. Please understand who.\n\nYeah. Sure. No worries. I will provide you all... I mean, provide you the current prices on our website.\n\nOkay? So this... Yeah. Mhmm. Yes.\n\nYeah. I really understand where you're coming from. So the current price for the Linna would be... Or for the 25 MBP starting November is actually... It's actually 90%...\n\nI mean, $90 who please know that the increase is... Was also affected. But, yeah, I really under... The pricing notice is actually added on your account, which saying that prices might vary depending on Linham Networks. So the moment that you signed up with us, it's been also uploaded as document on your account, on your portal or customer portal, that prices may vary depending on Linham network, which is now the Neo Loop network.\n\nSo that's why... That's one of those changes actually who... You know, we don't want to just have this price adjustment. Nobody wants that. However, since the Neo Loop has already made changes on their end, this...\n\nIt's it's actually no longer Linham, but Neo Loop. So since there was a changes on their end, we also... Since... Please understand that this is a business, and we also need to follow their current pricing as well. So this is now the MioLoop who...\n\nThat's one of the major changes, and I'm sure that actually other other ISP or other Internet service providers as as well are also making similar pricing adjustments. So this is not only with Airtel. This is within everyone or any Internet service providers who also app... Provides or service the Neo... The Linham network, which is now the Neo Loop network.\n\nSo this is a, you know, major changes in the ISP industry or industry field. So that's why we have to make an adjustment to our pricing as well. And I really do apologize for that. But for now, mhmm. Go ahead.\n\nSorry. The current price is $90. However, you still get to have your 15%. Let me just check until... Up until your 15% discount.\n\nYeah. So the the discounted price is until this month, October, And your next month, which will be the current price of $25... 25 NDPS by Neo Loop is $90. That's going to be a $90. Right now, you get...\n\nNo. No. No. No. Yes.\n\n$90. That's the... For now, from the Neo Loop, that's the current pricing. But I'm not seeing any, you know, additional price adjustment, but please know that still price may vary. But I'm hopefully...\n\nI'm hoping that this... The $90 for '25 MBPS will stay for a while because... Go ahead. Mhmm. Mhmm.\n\nOf course. Mhmm. Oh, sure. Sure. Here's what I'm going to add.\n\nSure. Before we wrap up, who... These are the information that I'll be adding on the email so that you can... So that's going to be your... The the standard current price and also the current standard price.\n\nOkay? Alright. Thank you so... Mhmm. Yeah.\n\nYeah. Yes. Yes. Yes. No worries.\n\nYes. No worries, though, who... Thank you so much for your understanding and patience. I really appreciate you for that. Thank you.\n\nHave a great day for now, and take care. Thank you. Bye bye. Yes. I'll I'll make sure to drop it today.\n\nThank you. Goodbye for now. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.12468786537647247},{"text":"Good morning.","start":2.96,"end":3.6799998,"sentiment":"positive","sentiment_score":0.3859958201646805},{"text":"My name is Mary, and I'm calling from Airtel.","start":3.6799998,"end":6.56,"sentiment":"neutral","sentiment_score":0.12726244495974648},{"text":"May I speak with who?","start":6.56,"end":8.66,"sentiment":"neutral","sentiment_score":0.06981885433197021},{"text":"Hello who?","start":10.16,"end":11.139999,"sentiment":"neutral","sentiment_score":0.009357384406030178}],"sentiment":"neutral","sentiment_score":0.12683423951660333,"num_words":19,"start":2.56,"end":11.139999},{"sentences":[{"text":"Yes.","start":12.8949995,"end":13.054999,"sentiment":"neutral","sentiment_score":0.27654123306274414},{"text":"How are you doing today?","start":13.054999,"end":14.434999,"sentiment":"positive","sentiment_score":0.3897335708141327},{"text":"Or if you want, I can call you back later if you are currently driving.","start":21.215,"end":24.994999,"sentiment":"neutral","sentiment_score":-0.05147871139148871},{"text":"Do you want me to call?","start":26.494999,"end":27.63,"sentiment":"neutral","sentiment_score":-0.04431000413993994},{"text":"Okay.","start":31.39,"end":31.47,"sentiment":"neutral","sentiment_score":0.010138185694813728}],"sentiment":"neutral","sentiment_score":0.04276094918272325,"num_words":28,"start":12.8949995,"end":31.47},{"sentences":[{"text":"Well, I can call you back later who I don't wanna disturb you while driving.","start":31.47,"end":35.649998,"sentiment":"neutral","sentiment_score":-0.029395462324221928},{"text":"Can I call you back later instead?","start":41.065002,"end":42.605,"sentiment":"neutral","sentiment_score":-0.00178346862750394},{"text":"Okay.","start":49.465,"end":49.945,"sentiment":"neutral","sentiment_score":0.02026781439781189},{"text":"Okay.","start":49.945,"end":50.445,"sentiment":"neutral","sentiment_score":0.026066146790981293},{"text":"Alright.","start":52.025,"end":52.525,"sentiment":"neutral","sentiment_score":0.04013937711715698}],"sentiment":"neutral","sentiment_score":-0.014677715077996254,"num_words":25,"start":31.47,"end":52.525},{"sentences":[{"text":"Who...","start":52.745003,"end":53.145,"sentiment":"neutral","sentiment_score":0.014371410012245178},{"text":"Again, my name is Mary.","start":53.145,"end":54.185,"sentiment":"neutral","sentiment_score":0.021001802012324332},{"text":"I spoke with you yesterday regarding your account.","start":54.185,"end":59.02,"sentiment":"neutral","sentiment_score":0.031160895247012377},{"text":"Yes.","start":60.04,"end":60.54,"sentiment":"neutral","sentiment_score":0.017803635448217392},{"text":"Who...","start":61.239998,"end":61.64,"sentiment":"neutral","sentiment_score":-0.009552176110446451}],"sentiment":"neutral","sentiment_score":0.02355744008673355,"num_words":16,"start":52.745003,"end":61.64},{"sentences":[{"text":"Here's what's actually happening.","start":61.64,"end":64.12,"sentiment":"neutral","sentiment_score":-0.04163102200254798},{"text":"Well, yeah, I I I...","start":64.12,"end":65.72,"sentiment":"neutral","sentiment_score":-0.023226380720734595},{"text":"We've...","start":65.72,"end":66.2,"sentiment":"neutral","sentiment_score":-0.02431451715528965},{"text":"The system has already sent you the current invoice amounting $59.46.","start":66.2,"end":72.875,"sentiment":"neutral","sentiment_score":-0.055972384458238426},{"text":"So that's for the October invoice for...","start":73.095,"end":76.235,"sentiment":"neutral","sentiment_score":-0.026519456612212316}],"sentiment":"neutral","sentiment_score":-0.03958224764625941,"num_words":28,"start":61.64,"end":76.235},{"sentences":[{"text":"With also the discounted amount, $59.46.","start":78.375,"end":83.15,"sentiment":"neutral","sentiment_score":-0.0302864999199907},{"text":"Setting your expectation, who I know...","start":83.69,"end":85.93,"sentiment":"neutral","sentiment_score":-0.12787999833623567},{"text":"I really understand that this is a prod...","start":85.93,"end":88.590004,"sentiment":"neutral","sentiment_score":-0.19128606375306845},{"text":"A sudden change price on the website.","start":89.130005,"end":91.23,"sentiment":"neutral","sentiment_score":-0.22126761717455729},{"text":"For next month, month of November, I do apologize, but we will be continuing the current price or the standard price on the new prices that was given to us by the network.","start":94.810005,"end":107.435,"sentiment":"neutral","sentiment_score":-0.18431146533200235}],"sentiment":"neutral","sentiment_score":-0.16850731959566473,"num_words":60,"start":78.375,"end":107.435},{"sentences":[{"text":"So we're gradually moving everything...","start":108.240005,"end":110.58,"sentiment":"neutral","sentiment_score":-0.1110454484820366},{"text":"Let me just check here.","start":113.36,"end":114.98,"sentiment":"neutral","sentiment_score":-0.0915364995598793},{"text":"Since there's, you know, there's been an increase in the cost involving the maintaining and providing the network services.","start":120.925,"end":128.045,"sentiment":"neutral","sentiment_score":-0.18374276631756833},{"text":"And, also, other Internet service providers are also making similar pricing adjustment as it was coming from the from the Linham network itself.","start":128.045,"end":137.25,"sentiment":"neutral","sentiment_score":-0.13050907591114874},{"text":"So we will be able to give 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understand where you're coming from.","start":230.42,"end":232.92,"sentiment":"neutral","sentiment_score":-0.04654049447604588},{"text":"So the current price for the Linna would be...","start":234.275,"end":237.635,"sentiment":"neutral","sentiment_score":-0.03871795514391528},{"text":"Or for the 25 MBP starting November is actually...","start":237.635,"end":243.815,"sentiment":"neutral","sentiment_score":-0.038698556936449476},{"text":"It's actually 90%...","start":244.755,"end":246.455,"sentiment":"neutral","sentiment_score":-0.05584343274434408}],"sentiment":"neutral","sentiment_score":-0.04207958460881792,"num_words":29,"start":229.3,"end":246.455},{"sentences":[{"text":"I mean, $90 who please know that the increase is...","start":246.915,"end":256.83002,"sentiment":"neutral","sentiment_score":-0.06227741912007332},{"text":"Was also affected.","start":257.77002,"end":258.99002,"sentiment":"neutral","sentiment_score":-0.0745123103260994},{"text":"But, yeah, I really under...","start":284.88,"end":286.34003,"sentiment":"neutral","sentiment_score":-0.03452563285827637},{"text":"The pricing notice is actually added on your account, which saying that prices might vary depending on Linham Networks.","start":288.80002,"end":297.965,"sentiment":"neutral","sentiment_score":-0.047295581745473964},{"text":"So the moment that you signed up with us, it's been also uploaded as document on your account, on your portal or customer portal, that prices may vary depending on Linham network, which is now the Neo Loop network.","start":299.145,"end":316.19998,"sentiment":"neutral","sentiment_score":0.001334064634134754}],"sentiment":"neutral","sentiment_score":-0.024546405511883723,"num_words":76,"start":246.915,"end":316.19998},{"sentences":[{"text":"So that's why...","start":317.53998,"end":318.6,"sentiment":"neutral","sentiment_score":-0.024557614078124363},{"text":"That's one of those changes actually who...","start":318.74,"end":321.63998,"sentiment":"neutral","sentiment_score":-0.09231284367186683},{"text":"You know, we don't want to just have this price adjustment.","start":321.81497,"end":326.235,"sentiment":"negative","sentiment_score":-0.42845066569068213},{"text":"Nobody wants that.","start":326.29498,"end":327.75497,"sentiment":"negative","sentiment_score":-0.5039775470892588},{"text":"However, since the Neo Loop has already made changes on their end, this...","start":327.81497,"end":334.455,"sentiment":"neutral","sentiment_score":-0.14464872043866378}],"sentiment":"neutral","sentiment_score":-0.23851854263527975,"num_words":37,"start":317.53998,"end":334.455},{"sentences":[{"text":"It's it's actually no longer Linham, but Neo Loop.","start":334.455,"end":337.5,"sentiment":"neutral","sentiment_score":-0.12966962075895733},{"text":"So since there was a changes on their end, we 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well.","start":396.83,"end":401.00998,"sentiment":"neutral","sentiment_score":-0.25203495898417067},{"text":"And I really do apologize for that.","start":401.15,"end":403.41,"sentiment":"negative","sentiment_score":-0.5061868727207184},{"text":"But for now, mhmm.","start":405.94998,"end":408.16498,"sentiment":"neutral","sentiment_score":-0.09971772693097591},{"text":"Go ahead.","start":408.16498,"end":408.72498,"sentiment":"neutral","sentiment_score":-0.03469449281692505}],"sentiment":"neutral","sentiment_score":-0.23000059010727064,"num_words":42,"start":389.04498,"end":408.72498},{"sentences":[{"text":"Sorry.","start":408.72498,"end":409.22498,"sentiment":"neutral","sentiment_score":-0.12053001672029497},{"text":"The current price is $90.","start":416.245,"end":418.50497,"sentiment":"neutral","sentiment_score":-0.06784966886043549},{"text":"However, you still get to have your 15%.","start":418.56497,"end":421.625,"sentiment":"neutral","sentiment_score":-0.01023975107818842},{"text":"Let me just check until...","start":421.925,"end":423.57,"sentiment":"neutral","sentiment_score":-0.022752585262060164},{"text":"Up until your 15% discount.","start":424.27002,"end":428.29,"sentiment":"neutral","sentiment_score":-0.008209529519081115}],"sentiment":"neutral","sentiment_score":-0.029021122648070257,"num_words":24,"start":408.72498,"end":428.29},{"sentences":[{"text":"Yeah.","start":428.59003,"end":429.09003,"sentiment":"neutral","sentiment_score":0.043329618871212006},{"text":"So the the discounted price is until this month, October, And your next month, which will be the current price of $25...","start":429.31003,"end":442.555,"sentiment":"neutral","sentiment_score":0.01773991080170328},{"text":"25 NDPS by Neo Loop is $90.","start":442.935,"end":446.235,"sentiment":"neutral","sentiment_score":0.020476390474608967},{"text":"That's going to be a $90.","start":452.57,"end":454.65,"sentiment":"neutral","sentiment_score":0.01787251668671767},{"text":"Right now, you get...","start":454.65,"end":458.35,"sentiment":"neutral","sentiment_score":-0.019771387334913015}],"sentiment":"neutral","sentiment_score":0.015127298515290022,"num_words":40,"start":428.59003,"end":458.35},{"sentences":[{"text":"No.","start":466.705,"end":466.785,"sentiment":"neutral","sentiment_score":-0.1622321903705597},{"text":"No.","start":466.785,"end":467.025,"sentiment":"neutral","sentiment_score":-0.32792115211486816},{"text":"No.","start":467.025,"end":467.26498,"sentiment":"negative","sentiment_score":-0.3693154752254486},{"text":"No.","start":467.26498,"end":467.76498,"sentiment":"neutral","sentiment_score":-0.2070535272359848},{"text":"Yes.","start":468.54498,"end":468.945,"sentiment":"neutral","sentiment_score":-0.08066672831773758}],"sentiment":"neutral","sentiment_score":-0.22943781465291976,"num_words":5,"start":466.705,"end":468.945},{"sentences":[{"text":"$90.","start":468.945,"end":469.745,"sentiment":"neutral","sentiment_score":-0.07277175784111023},{"text":"That's the...","start":469.745,"end":470.465,"sentiment":"neutral","sentiment_score":-0.0647670328617096},{"text":"For now, from the Neo Loop, that's the current pricing.","start":470.465,"end":474.485,"sentiment":"neutral","sentiment_score":-0.09678673595190049},{"text":"But I'm not seeing any, you know, additional price adjustment, but please know that still price may vary.","start":475.425,"end":482.9,"sentiment":"neutral","sentiment_score":-0.22474965453147888},{"text":"But I'm hopefully...","start":482.9,"end":483.80002,"sentiment":"neutral","sentiment_score":-0.09192076573769252}],"sentiment":"neutral","sentiment_score":-0.16151262534891858,"num_words":34,"start":468.945,"end":483.80002},{"sentences":[{"text":"I'm hoping that this...","start":485.38,"end":488.2,"sentiment":"neutral","sentiment_score":-0.028616233728826046},{"text":"The $90 for '25 MBPS will stay for a while 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sure.","start":521.06,"end":521.7,"sentiment":"neutral","sentiment_score":0.05126447603106499},{"text":"Sure.","start":521.7,"end":522.02,"sentiment":"neutral","sentiment_score":0.06005585193634033},{"text":"Here's what I'm going to add.","start":522.02,"end":523.8,"sentiment":"neutral","sentiment_score":0.022775662131607533}],"sentiment":"neutral","sentiment_score":0.03391878151645263,"num_words":12,"start":507.485,"end":523.8},{"sentences":[{"text":"Sure.","start":524.26,"end":524.715,"sentiment":"neutral","sentiment_score":0.01432138215750456},{"text":"Before we wrap up, who...","start":524.955,"end":527.05505,"sentiment":"neutral","sentiment_score":0.0008561848662793636},{"text":"These are the information that I'll be adding on the email so that you can...","start":527.35504,"end":530.97504,"sentiment":"neutral","sentiment_score":0.015180385236938794},{"text":"So that's going to be your...","start":534.79504,"end":536.715,"sentiment":"neutral","sentiment_score":-0.002420818869723007},{"text":"The the standard current price and also the current standard price.","start":536.715,"end":542.39996,"sentiment":"neutral","sentiment_score":-0.010703671935268423}],"sentiment":"neutral","sentiment_score":0.0030011258035971735,"num_words":38,"start":524.26,"end":542.39996},{"sentences":[{"text":"Okay?","start":542.39996,"end":542.89996,"sentiment":"neutral","sentiment_score":0.0026694461703300476},{"text":"Alright.","start":544.8,"end":545.3,"sentiment":"neutral","sentiment_score":0.040896184742450714},{"text":"Thank you so...","start":545.6,"end":546.66,"sentiment":"neutral","sentiment_score":0.1181892603635788},{"text":"Mhmm.","start":548.32,"end":548.82,"sentiment":"neutral","sentiment_score":0.04746780544519424},{"text":"Yeah.","start":549.92,"end":550.42,"sentiment":"neutral","sentiment_score":0.017112091183662415}],"sentiment":"neutral","sentiment_score":0.06610190123319626,"num_words":7,"start":542.39996,"end":550.42},{"sentences":[{"text":"Yeah.","start":555.205,"end":555.525,"sentiment":"neutral","sentiment_score":0.01672336831688881},{"text":"Yes.","start":555.525,"end":555.925,"sentiment":"neutral","sentiment_score":0.03305422514677048},{"text":"Yes.","start":555.925,"end":556.425,"sentiment":"neutral","sentiment_score":0.05664457008242607},{"text":"Yes.","start":558.72504,"end":558.885,"sentiment":"neutral","sentiment_score":0.04217705875635147},{"text":"No worries.","start":558.885,"end":559.625,"sentiment":"neutral","sentiment_score":0.06172016263008118}],"sentiment":"neutral","sentiment_score":0.04533992459376653,"num_words":6,"start":555.205,"end":559.625},{"sentences":[{"text":"Yes.","start":559.925,"end":560.325,"sentiment":"neutral","sentiment_score":0.136124849319458},{"text":"No worries, though, who...","start":560.325,"end":562.185,"sentiment":"neutral","sentiment_score":0.04751969501376152},{"text":"Thank you so much for your understanding and patience.","start":562.325,"end":564.985,"sentiment":"neutral","sentiment_score":0.3231358793046739},{"text":"I really appreciate you for that.","start":566.17,"end":568.19,"sentiment":"positive","sentiment_score":0.397583544254303},{"text":"Thank you.","start":568.25,"end":568.99,"sentiment":"positive","sentiment_score":0.43840837478637695}],"sentiment":"neutral","sentiment_score":0.29530657082796097,"num_words":22,"start":559.925,"end":568.99},{"sentences":[{"text":"Have a great day for now, and take care.","start":569.93,"end":572.02997,"sentiment":"positive","sentiment_score":0.4212501446406047},{"text":"Thank you.","start":573.61,"end":574.17,"sentiment":"neutral","sentiment_score":0.26693709194660187},{"text":"Bye bye.","start":574.17,"end":574.82996,"sentiment":"neutral","sentiment_score":0.20681990683078766},{"text":"Yes.","start":582.525,"end":582.84503,"sentiment":"neutral","sentiment_score":0.21750208735466003},{"text":"I'll I'll make sure to drop it today.","start":582.84503,"end":585.825,"sentiment":"neutral","sentiment_score":0.2805590368807316}],"sentiment":"neutral","sentiment_score":0.32730634916912427,"num_words":22,"start":569.93,"end":585.825},{"sentences":[{"text":"Thank you.","start":588.125,"end":588.945,"sentiment":"positive","sentiment_score":0.5364169776439667},{"text":"Goodbye for now.","start":589.16504,"end":590.1929,"sentiment":"neutral","sentiment_score":0.12305876115957896},{"text":"Bye 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Hello? Hello? Yeah. Yeah. Hang on. I have to stop the car before I answer the the phone. Okay. Give me a minute. Give me a minute. Because because I'm driving. Okay now. Yeah. Yeah. I I can recognize your voice. Yeah. So you you you make adjustment. Now the price go up. How much the the price goes up? I want to know. Yeah. I don't want any... And and I don't want any price goes up. I I just keep the same price. That's why I signed a contract with you with the income for two years. Stay on that price, $60 a month. I don't want to I don't want to increase anymore. That's it. That's why I chose Linham. Otherwise, I already chose another company rather than go to Linham. You know what I mean? At sales. So I did not try I did not try the contract for $90. I tried... You got to remember, it take the... This cash to to court, Linham, we will lose... Lost the cash in in court because I signed a contract for $59 only. You should remember that. That's what the paper, black and white, sell everything. Clear? I hope you know understand that. So... Yeah. You tell me you tell me the current the current price is how much? And then after that, automate pay loads. Yeah. Yeah. I do understand that right now is is $50 per month. But in the future in the future, it it will go up to 90 dollars. Can you, Mary, could you please send all the information with all the prices you're talking about to my email? I sit down. I check and have a look everything. I I want to make sure to see if it it is clear. So... And then and then I will I will make the the decision from there. Okay? Yeah. Please can. Okay. Everything... All the details we were talking about from yesterday and today sent to my email. I sit down. I look at... Go through every every detail, and then I I I will make decision on there. Okay? Thank you. Thank you. K. Okay. Thank you. Thank you. Yes. Okay. Thank you. Ten... Yeah. Okay. Thank you. Ten... Yeah. Okay. Thank you. Ten ten ten it now. When I get home, I can I can? I have time and sit down and look... I I go through everything. Okay? Okay. Thank you very much. Okay. Bye bye. You're right, Mary. You're okay. Bye. 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Hello? Hello? Yeah. Yeah.\n\nHang on. I have to stop the car before I answer the the phone. Okay. Give me a minute. Give me a minute.\n\nBecause because I'm driving. Okay now. Yeah. Yeah. I I can recognize your voice.\n\nYeah. So you you you make adjustment. Now the price go up. How much the the price goes up? I want to know.\n\nYeah. I don't want any... And and I don't want any price goes up. I I just keep the same price. That's why I signed a contract with you with the income for two years.\n\nStay on that price, $60 a month. I don't want to I don't want to increase anymore. That's it. That's why I chose Linham. Otherwise, I already chose another company rather than go to Linham.\n\nYou know what I mean? At sales. So I did not try I did not try the contract for $90. I tried... You got to remember, it take the...\n\nThis cash to to court, Linham, we will lose... Lost the cash in in court because I signed a contract for $59 only. You should remember that. That's what the paper, black and white, sell everything. Clear?\n\nI hope you know understand that. So... Yeah. You tell me you tell me the current the current price is how much? And then after that, automate pay loads.\n\nYeah. Yeah. I do understand that right now is is $50 per month. But in the future in the future, it it will go up to 90 dollars. Can you, Mary, could you please send all the information with all the prices you're talking about to my email?\n\nI sit down. I check and have a look everything. I I want to make sure to see if it it is clear. So... And then and then I will I will make the the decision from there.\n\nOkay? Yeah. Please can. Okay. Everything...\n\nAll the details we were talking about from yesterday and today sent to my email. I sit down. I look at... Go through every every detail, and then I I I will make decision on there. Okay?\n\nThank you. Thank you. K. Okay. Thank you.\n\nThank you. Yes. Okay. Thank you. Ten...\n\nYeah. Okay. Thank you. Ten... 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to to court, Linham, we will lose...","start":264.945,"end":269.045,"sentiment":"neutral","sentiment_score":-0.2050965196556515},{"text":"Lost the cash in in court because I signed a contract for $59 only.","start":269.265,"end":275.285,"sentiment":"neutral","sentiment_score":-0.23679041010992868},{"text":"You should remember that.","start":276.38998,"end":277.75,"sentiment":"neutral","sentiment_score":-0.07659847103059292},{"text":"That's what the paper, black and white, sell everything.","start":277.75,"end":281.28998,"sentiment":"neutral","sentiment_score":-0.048217025895913444},{"text":"Clear?","start":281.43,"end":281.93,"sentiment":"neutral","sentiment_score":-0.03384742513298988}],"sentiment":"neutral","sentiment_score":-0.1604088908313094,"num_words":37,"start":264.945,"end":281.93},{"sentences":[{"text":"I hope you know understand that.","start":284.78998,"end":286.65,"sentiment":"neutral","sentiment_score":-0.03816542277733485},{"text":"So...","start":405.58002,"end":406.08002,"sentiment":"neutral","sentiment_score":-0.19829419255256653},{"text":"Yeah.","start":409.34,"end":409.82,"sentiment":"neutral","sentiment_score":-0.04497038573026657},{"text":"You tell me you tell me the current the current price is how much?","start":409.82,"end":415.36002,"sentiment":"neutral","sentiment_score":-0.07721480780414172},{"text":"And then after that, automate pay loads.","start":448.225,"end":450.325,"sentiment":"neutral","sentiment_score":0.027294362229960307}],"sentiment":"neutral","sentiment_score":-0.0469725478825898,"num_words":29,"start":284.78998,"end":450.325},{"sentences":[{"text":"Yeah.","start":457.06998,"end":457.22998,"sentiment":"neutral","sentiment_score":0.013480443507432938},{"text":"Yeah.","start":457.22998,"end":457.38998,"sentiment":"neutral","sentiment_score":0.009708749130368233},{"text":"I do understand that right now is is $50 per month.","start":457.38998,"end":461.47,"sentiment":"neutral","sentiment_score":-0.05380860749970783},{"text":"But in the future in the future, it it will go up to 90 dollars.","start":461.47,"end":467.65,"sentiment":"neutral","sentiment_score":-0.14265089035034179},{"text":"Can you, Mary, could you please send all the information with all the prices you're talking about to my email?","start":494.53998,"end":506.595,"sentiment":"neutral","sentiment_score":0.01002477933652699}],"sentiment":"neutral","sentiment_score":-0.05224944288299108,"num_words":48,"start":457.06998,"end":506.595},{"sentences":[{"text":"I sit down.","start":506.97498,"end":507.775,"sentiment":"neutral","sentiment_score":0.01693160894016425},{"text":"I check and have a look everything.","start":507.775,"end":509.615,"sentiment":"neutral","sentiment_score":0.04262780025601387},{"text":"I I want to make sure to see if it it is clear.","start":509.615,"end":513.02997,"sentiment":"neutral","sentiment_score":0.04261126799079088},{"text":"So...","start":513.64996,"end":514.14996,"sentiment":"neutral","sentiment_score":0.024164659902453423},{"text":"And then and then I will I will make the the decision from there.","start":514.52997,"end":520.07,"sentiment":"neutral","sentiment_score":0.0451413822759475}],"sentiment":"neutral","sentiment_score":0.04103368221733131,"num_words":38,"start":506.97498,"end":520.07},{"sentences":[{"text":"Okay?","start":520.37,"end":520.87,"sentiment":"neutral","sentiment_score":0.03842516988515854},{"text":"Yeah.","start":522.13,"end":522.45,"sentiment":"neutral","sentiment_score":0.027348827570676804},{"text":"Please can.","start":522.45,"end":523.275,"sentiment":"neutral","sentiment_score":0.020749804563820362},{"text":"Okay.","start":543.42,"end":543.92,"sentiment":"neutral","sentiment_score":0.005142218433320522},{"text":"Everything...","start":543.98,"end":544.48,"sentiment":"neutral","sentiment_score":0.0035145962610840797}],"sentiment":"neutral","sentiment_score":0.019321736879646778,"num_words":6,"start":520.37,"end":544.48},{"sentences":[{"text":"All the details we were talking about from yesterday and today sent to my email.","start":545.1,"end":550.655,"sentiment":"neutral","sentiment_score":0.07609128144880135},{"text":"I sit down.","start":550.655,"end":551.555,"sentiment":"neutral","sentiment_score":0.021306523432334263},{"text":"I look at...","start":551.615,"end":552.495,"sentiment":"neutral","sentiment_score":0.020975191456576187},{"text":"Go through every every detail, and then I I I will make decision on there.","start":552.495,"end":558.575,"sentiment":"neutral","sentiment_score":0.03875982264677683},{"text":"Okay?","start":558.575,"end":559.075,"sentiment":"neutral","sentiment_score":0.04245932400226593}],"sentiment":"neutral","sentiment_score":0.05113705486763973,"num_words":37,"start":545.1,"end":559.075},{"sentences":[{"text":"Thank you.","start":559.615,"end":560.435,"sentiment":"neutral","sentiment_score":0.13146884739398956},{"text":"Thank you.","start":561.135,"end":561.855,"sentiment":"neutral","sentiment_score":0.13269956409931183},{"text":"K.","start":561.855,"end":562.29,"sentiment":"neutral","sentiment_score":0.07111431658267975},{"text":"Okay.","start":562.37,"end":562.87,"sentiment":"neutral","sentiment_score":0.2233617603778839},{"text":"Thank you.","start":565.81,"end":566.20996,"sentiment":"positive","sentiment_score":0.37439922988414764}],"sentiment":"neutral","sentiment_score":0.19645141996443272,"num_words":8,"start":559.615,"end":566.20996},{"sentences":[{"text":"Thank you.","start":566.20996,"end":566.61,"sentiment":"positive","sentiment_score":0.36291322112083435},{"text":"Yes.","start":566.61,"end":566.93,"sentiment":"neutral","sentiment_score":0.28744709491729736},{"text":"Okay.","start":566.93,"end":567.43,"sentiment":"positive","sentiment_score":0.37605857849121094},{"text":"Thank you.","start":569.88995,"end":570.63,"sentiment":"positive","sentiment_score":0.42283795773983},{"text":"Ten...","start":570.76996,"end":571.26996,"sentiment":"positive","sentiment_score":0.3783259391784668}],"sentiment":"positive","sentiment_score":0.3733334243297577,"num_words":7,"start":566.20996,"end":571.26996},{"sentences":[{"text":"Yeah.","start":571.32996,"end":571.82996,"sentiment":"neutral","sentiment_score":0.19012144207954407},{"text":"Okay.","start":572.05,"end":572.37,"sentiment":"neutral","sentiment_score":0.20568770170211792},{"text":"Thank you.","start":572.37,"end":572.4767,"sentiment":"neutral","sentiment_score":0.24845245480537415},{"text":"Ten...","start":572.4767,"end":572.53,"sentiment":"neutral","sentiment_score":0.07887936383485794},{"text":"Yeah.","start":572.53,"end":572.5833,"sentiment":"neutral","sentiment_score":0.1319771707057953}],"sentiment":"neutral","sentiment_score":0.18392843132217726,"num_words":6,"start":571.32996,"end":572.5833},{"sentences":[{"text":"Okay.","start":572.5833,"end":572.63666,"sentiment":"neutral","sentiment_score":0.17101263999938965},{"text":"Thank you.","start":572.63666,"end":573.19,"sentiment":"neutral","sentiment_score":0.23453564941883087},{"text":"Ten ten ten it now.","start":573.32996,"end":574.94995,"sentiment":"neutral","sentiment_score":0.20829764604568482},{"text":"When I get home, I can I can?","start":575.10504,"end":577.34503,"sentiment":"neutral","sentiment_score":0.1307269223034382},{"text":"I have time and sit down and look...","start":577.34503,"end":579.28503,"sentiment":"neutral","sentiment_score":0.12828304711729288}],"sentiment":"neutral","sentiment_score":0.15640216351797184,"num_words":24,"start":572.5833,"end":579.28503},{"sentences":[{"text":"I I go through everything.","start":579.825,"end":581.025,"sentiment":"neutral","sentiment_score":0.1414971485733986},{"text":"Okay?","start":581.025,"end":581.525,"sentiment":"neutral","sentiment_score":0.14721614122390747},{"text":"Okay.","start":586.145,"end":586.54504,"sentiment":"positive","sentiment_score":0.35420775413513184},{"text":"Thank you very much.","start":586.54504,"end":587.64294,"sentiment":"positive","sentiment_score":0.6275989413261414},{"text":"Okay.","start":588.923,"end":589.32294,"sentiment":"neutral","sentiment_score":0.08375189453363419}],"sentiment":"neutral","sentiment_score":0.3169214415053527,"num_words":12,"start":579.825,"end":589.32294},{"sentences":[{"text":"Bye bye.","start":589.32294,"end":589.72296,"sentiment":"neutral","sentiment_score":0.11280970275402069},{"text":"You're right, Mary.","start":589.72296,"end":590.3629,"sentiment":"neutral","sentiment_score":0.2400824874639511},{"text":"You're okay.","start":590.3629,"end":590.84296,"sentiment":"positive","sentiment_score":0.35883836448192596},{"text":"Bye.","start":590.84296,"end":591.08295,"sentiment":"neutral","sentiment_score":0.17482957243919373},{"text":"Yeah.","start":591.08295,"end":591.58295,"sentiment":"neutral","sentiment_score":0.16496816277503967}],"sentiment":"neutral","sentiment_score":0.22259348134199777,"num_words":9,"start":589.32294,"end":591.58295}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good morning.\n\nChannel 1: Hello?\n\nChannel 0: My name is Mary, and I'm calling from Airtel. May I speak with who? Hello who?\n\nChannel 1: Hello? Yeah.\n\nChannel 0: Yes. How are you doing today?\n\nChannel 1: Yeah. Hang on. I have to stop the car before I answer the the phone.\n\nChannel 0: Or if you want, I can call you back\n\nChannel 1: Okay.\n\nChannel 0: later\n\nChannel 1: Give me\n\nChannel 0: if\n\nChannel 1: a\n\nChannel 0: you\n\nChannel 1: minute.\n\nChannel 0: are currently driving.\n\nChannel 1: Give me a minute.\n\nChannel 0: Do you want me to\n\nChannel 1: Because\n\nChannel 0: call?\n\nChannel 1: because I'm driving.\n\nChannel 0: Okay. Well, I can call you back later who I don't wanna disturb you while driving. Can I call you back later instead?\n\nChannel 1: Okay now.\n\nChannel 0: Okay. Okay. Alright. Who... Again, my name is Mary.\n\nI spoke with you yesterday regarding\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: your\n\nChannel 1: I I can recognize your voice.\n\nChannel 0: account.\n\nChannel 1: Yeah.\n\nChannel 0: Yes. Who... Here's what's actually happening. Well, yeah, I I I... We've...\n\nThe system has already sent you the current invoice amounting $59.46. So that's for the October invoice for... With also the discounted amount, $59.46. Setting your expectation, who I know... I really understand that this is a prod...\n\nA sudden change price on the website. For next month, month of November, I do apologize, but we will be continuing the current price or the standard price on the new prices that was given to us by the network. So we're gradually moving everything... Let me just check here. Since there's, you know, there's been an increase in the cost involving the maintaining and providing the network services.\n\nAnd, also, other Internet service providers are also making similar pricing adjustment as it was coming from the from the Linham network itself. So we will be able to give you... Give consideration for this month, which we have already did, editing your October invoice to, the discounted same price from your previous plan for only $59.46. For the next month, that's going to be, follow the new prices with Linham... Linham network too.\n\nI've already make sure to exhaust my options here on my end, but since this is, you know, a broad changes from the Linham, we have to also make a small pricing adjustment on our end as well. Please understand who.\n\nChannel 1: So you you you make adjustment. Now the price go up. How much the the price goes up? I want to\n\nChannel 0: Yeah. Sure. No worries. I will provide you all... I mean, provide you the current\n\nChannel 1: know.\n\nChannel 0: prices on our website. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: So this...\n\nChannel 1: I don't want\n\nChannel 0: Yeah.\n\nChannel 1: any... And and I don't want any price goes\n\nChannel 0: Mhmm.\n\nChannel 1: up. I I just keep the same price. That's why I signed a contract with you with the income for two years.\n\nChannel 0: Yes.\n\nChannel 1: Stay on that price, $60 a month. I don't want to I don't want to increase anymore. That's it. That's why I chose Linham. Otherwise, I already chose another company rather than go to Linham.\n\nYou know what I mean? At sales.\n\nChannel 0: Yeah. I really understand\n\nChannel 1: So\n\nChannel 0: where you're coming from. So the current price for the Linna would be... Or for the 25 MBP starting November is actually... It's actually 90%... I mean, $90 who please know that the increase is...\n\nWas\n\nChannel 1: I did\n\nChannel 0: also\n\nChannel 1: not\n\nChannel 0: affected.\n\nChannel 1: try I did not try the contract for $90. I tried... You got to remember, it take the... This cash to to court, Linham, we will lose... Lost the cash in in court because I signed a contract for $59 only.\n\nYou should remember that. That's what the paper, black and white, sell everything. Clear? I\n\nChannel 0: But,\n\nChannel 1: hope\n\nChannel 0: yeah,\n\nChannel 1: you know\n\nChannel 0: I really\n\nChannel 1: understand\n\nChannel 0: under...\n\nChannel 1: that.\n\nChannel 0: The pricing notice is actually added on your account, which saying that prices might vary depending on Linham Networks. So the moment that you signed up with us, it's been also uploaded as document on your account, on your portal or customer portal, that prices may vary depending on Linham network, which is now the Neo Loop network. So that's why... That's one of those changes actually who... You know, we don't want to just have this price adjustment.\n\nNobody wants that. However, since the Neo Loop has already made changes on their end, this... It's it's actually no longer Linham, but Neo Loop. So since there was a changes on their end, we also... Since...\n\nPlease understand that this is a business, and we also need to follow their current pricing as well. So this is now the MioLoop who... That's one of the major changes, and I'm sure that actually other other ISP or other Internet service providers as as well are also making similar pricing adjustments. So this is not only with Airtel. This is within everyone or any Internet service providers who also app...\n\nProvides or service the Neo... The Linham network, which is now the Neo Loop network. So this is a, you know, major changes in the ISP industry or industry field. So that's why we have to make an adjustment to our pricing as well. And I really do apologize for that.\n\nChannel 1: So...\n\nChannel 0: But for now, mhmm. Go ahead. Sorry.\n\nChannel 1: Yeah. You tell me you tell me the current the current price is how much?\n\nChannel 0: The current price is $90. However, you still get to have your 15%. Let me just check until... Up until your 15% discount. Yeah.\n\nSo the the discounted price is until this month, October, And your next month, which will be the current price of $25... 25 NDPS by Neo Loop is $90.\n\nChannel 1: And then after that, automate pay loads.\n\nChannel 0: That's going to be a $90. Right now,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: you\n\nChannel 1: I do understand\n\nChannel 0: get...\n\nChannel 1: that right now is is $50 per month. But in the future in the future, it it will go up to\n\nChannel 0: No.\n\nChannel 1: 90\n\nChannel 0: No. No.\n\nChannel 1: dollars.\n\nChannel 0: No. Yes. $90. That's the... For now, from the Neo Loop, that's the current pricing.\n\nBut I'm not seeing any, you know, additional price adjustment, but please know that still price may vary. But I'm hopefully... I'm hoping that this... The $90 for '25 MBPS will stay for a while because...\n\nChannel 1: Can you, Mary,\n\nChannel 0: Go ahead.\n\nChannel 1: could\n\nChannel 0: Mhmm.\n\nChannel 1: you please send all the information with all the prices you're talking about\n\nChannel 0: Mhmm.\n\nChannel 1: to my email? I sit down.\n\nChannel 0: Of course.\n\nChannel 1: I check and have a look everything. I I want to make sure to see if it it is clear. So... And then and then I will I will make the the decision from there. Okay?\n\nChannel 0: Mhmm. Oh, sure. Sure. Here's\n\nChannel 1: Yeah.\n\nChannel 0: what\n\nChannel 1: Please\n\nChannel 0: I'm going\n\nChannel 1: can.\n\nChannel 0: to add. Sure. Before we wrap up, who... These are the information that I'll be adding on the email so that you can... So that's going to be your...\n\nThe the standard current price and also the current standard price. Okay?\n\nChannel 1: Okay. Everything...\n\nChannel 0: Alright.\n\nChannel 1: All the\n\nChannel 0: Thank\n\nChannel 1: details\n\nChannel 0: you\n\nChannel 1: we\n\nChannel 0: so...\n\nChannel 1: were talking about from yesterday and today\n\nChannel 0: Mhmm.\n\nChannel 1: sent to\n\nChannel 0: Yeah.\n\nChannel 1: my email. I sit down. I look at... Go through every every detail, and\n\nChannel 0: Yeah.\n\nChannel 1: then\n\nChannel 0: Yes.\n\nChannel 1: I\n\nChannel 0: Yes.\n\nChannel 1: I I will make decision on there. Okay?\n\nChannel 0: Yes. No worries.\n\nChannel 1: Thank\n\nChannel 0: Yes.\n\nChannel 1: you.\n\nChannel 0: No worries, though,\n\nChannel 1: Thank you.\n\nChannel 0: who...\n\nChannel 1: K.\n\nChannel 0: Thank\n\nChannel 1: Okay.\n\nChannel 0: you so much for your understanding and patience.\n\nChannel 1: Thank you.\n\nChannel 0: I\n\nChannel 1: Thank\n\nChannel 0: really\n\nChannel 1: you. Yes.\n\nChannel 0: appreciate\n\nChannel 1: Okay.\n\nChannel 0: you for that. Thank you.\n\nChannel 1: Thank\n\nChannel 0: Have\n\nChannel 1: you.\n\nChannel 0: a great day for\n\nChannel 1: Ten...\n\nChannel 0: now, and take\n\nChannel 1: Yeah.\n\nChannel 0: care.\n\nChannel 1: Okay. Thank you. Ten... Yeah. Okay.\n\nThank you. Ten\n\nChannel 0: Thank\n\nChannel 1: ten\n\nChannel 0: you.\n\nChannel 1: ten\n\nChannel 0: Bye\n\nChannel 1: it\n\nChannel 0: bye.\n\nChannel 1: now. When I get home, I can I can? I have time and sit down and look... I I go through everything. Okay?\n\nChannel 0: Yes. I'll I'll make sure to drop it today.\n\nChannel 1: Okay. Thank you very much.\n\nChannel 0: Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Goodbye\n\nChannel 1: Bye bye.\n\nChannel 0: for\n\nChannel 1: You're\n\nChannel 0: now.\n\nChannel 1: right, Mary. You're okay. Bye. Yeah.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.027912860736250877}],"sentiment":"neutral","sentiment_score":0.027912860736250877,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hello.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.12468786537647247},{"text":"Good morning.","start":2.96,"end":3.6799998,"sentiment":"positive","sentiment_score":0.3859958201646805}],"sentiment":"neutral","sentiment_score":0.29889316856861115,"channel":0,"num_words":3,"start":2.56,"end":3.6799998},{"sentences":[{"text":"Hello?","start":3.52,"end":4.02,"sentiment":"neutral","sentiment_score":0.1811372935771942}],"sentiment":"neutral","sentiment_score":0.1811372935771942,"channel":1,"num_words":1,"start":3.52,"end":4.02},{"sentences":[{"text":"My name is Mary, and I'm calling from Airtel.","start":3.6799998,"end":6.56,"sentiment":"neutral","sentiment_score":0.12726244495974648},{"text":"May I speak with who?","start":6.56,"end":8.66,"sentiment":"neutral","sentiment_score":0.06981885433197021},{"text":"Hello who?","start":10.16,"end":11.139999,"sentiment":"neutral","sentiment_score":0.009357384406030178}],"sentiment":"neutral","sentiment_score":0.09457319031935185,"channel":0,"num_words":16,"start":3.6799998,"end":11.139999},{"sentences":[{"text":"Hello?","start":11.12,"end":11.599999,"sentiment":"neutral","sentiment_score":0.04516294598579407},{"text":"Yeah.","start":11.599999,"end":12.099999,"sentiment":"neutral","sentiment_score":0.1469094455242157}],"sentiment":"neutral","sentiment_score":0.09603619575500488,"channel":1,"num_words":2,"start":11.12,"end":12.099999},{"sentences":[{"text":"Yes.","start":12.8949995,"end":13.054999,"sentiment":"neutral","sentiment_score":0.27654123306274414},{"text":"How are you doing 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Stay on that price, $60 a month.","start_word":29,"end_word":451,"sentiment":"neutral","sentiment_score":-0.0674814713797389},{"text":"I don't want to I don't want to increase anymore. That's it.","start_word":452,"end_word":463,"sentiment":"negative","sentiment_score":-0.4120611250400543},{"text":"That's why I chose Linham.","start_word":464,"end_word":468,"sentiment":"neutral","sentiment_score":-0.19145946204662323},{"text":"Otherwise, I already chose another company rather than go to Linham.","start_word":469,"end_word":479,"sentiment":"negative","sentiment_score":-0.33517977595329285},{"text":"You know what I mean? At sales. Yeah. I really understand So where you're coming from. So the current price for the Linna would be... Or for the 25 MBP starting November is actually... It's actually 90%... I mean, $90 who please know that the increase is... Was I did also not affected. try I did not try the contract for $90. I tried... You got to remember, it take the... This cash to to court, Linham, we will lose... Lost the cash in in court because I signed a contract for $59 only. You should remember that. That's what the paper, black and white, sell everything. Clear? I But, hope yeah, you know I really understand under... that. The pricing notice is actually added on your account, which saying that prices might vary depending on Linham Networks. So the moment that you signed up with us, it's been also uploaded as document on your account, on your portal or customer portal, that prices may vary depending on Linham network, which is now the Neo Loop network. So that's why... That's one of those changes actually who... You know, we don't want to just have this price adjustment.","start_word":480,"end_word":677,"sentiment":"neutral","sentiment_score":-0.08283439030249913},{"text":"Nobody wants that.","start_word":678,"end_word":680,"sentiment":"negative","sentiment_score":-0.4894394278526306},{"text":"However, since the Neo Loop has already made changes on their end, this... It's it's actually no longer Linham, but Neo Loop. So since there was a changes on their end, we also... Since... Please understand that this is a business, and we also need to follow their current pricing as well. So this is now the MioLoop who... That's one of the major changes, and I'm sure that actually other other ISP or other Internet service providers as as well are also making similar pricing adjustments. So this is not only with Airtel. This is within everyone or any Internet service providers who also app... Provides or service the Neo... The Linham network, which is now the Neo Loop network. So this is a, you know, major changes in the ISP industry or industry field. So that's why we have to make an adjustment to our pricing as well.","start_word":681,"end_word":830,"sentiment":"neutral","sentiment_score":-0.0981290563941002},{"text":"And I really do apologize for that.","start_word":831,"end_word":837,"sentiment":"negative","sentiment_score":-0.5120996236801147},{"text":"So... But for now, mhmm. Go ahead. Sorry. Yeah. You tell me you tell me the current the current price is how much? The current price is $90. However, you still get to have your 15%. Let me just check until... Up until your 15% discount. Yeah. So the the discounted price is until this month, October, And your next month, which will be the current price of $25... 25 NDPS by Neo Loop is $90. And then after that, automate pay loads. That's going to be a $90. Right now, Yeah. Yeah. you I do understand get... that right now is is $50 per month. But in the future in the future, it it will go up to No. 90 No.","start_word":838,"end_word":959,"sentiment":"neutral","sentiment_score":-0.03682977706193924},{"text":"No.","start_word":960,"end_word":960,"sentiment":"negative","sentiment_score":-0.3693154752254486},{"text":"dollars. No. Yes. $90. That's the... For now, from the Neo Loop, that's the current pricing. But I'm not seeing any, you know, additional price adjustment, but please know that still price may vary. But I'm hopefully... I'm hoping that this... The $90 for '25 MBPS will stay for a while because... Can you, Mary, Go ahead. could Mhmm. you please send all the information with all the prices you're talking about Mhmm. to my email? I sit down. Of course. I check and have a look everything. I I want to make sure to see if it it is clear. So... And then and then I will I will make the the decision from there. Okay? Mhmm. Oh, sure. Sure. Here's Yeah. what Please I'm going can. to add. Sure. Before we wrap up, who... These are the information that I'll be adding on the email so that you can... So that's going to be your... The the standard current price and also the current standard price. Okay? Okay. Everything... Alright. All the Thank details you we so... were talking about from yesterday and today Mhmm. sent to Yeah. my email. I sit down. I look at... Go through every every detail, and Yeah. then Yes. I Yes. I I will make decision on there. Okay? Yes. No worries. Thank Yes. you. No worries, though, Thank you. who... K. Thank Okay. you so much for your understanding and patience.","start_word":961,"end_word":1200,"sentiment":"neutral","sentiment_score":0.00891479179263115},{"text":"Thank you. I Thank really you.","start_word":1201,"end_word":1206,"sentiment":"positive","sentiment_score":0.35879960656166077},{"text":"Yes.","start_word":1207,"end_word":1207,"sentiment":"neutral","sentiment_score":0.28744709491729736},{"text":"appreciate Okay. you for that. Thank you. Thank Have you. a great day for Ten... now, and take Yeah.","start_word":1208,"end_word":1226,"sentiment":"positive","sentiment_score":0.40987396240234375},{"text":"care. Okay. Thank you. Ten... Yeah. Okay. Thank you. Ten Thank ten you. ten Bye it bye. now. When I get home, I can I can? I have time and sit down and look... I I go through everything. Okay? Yes. I'll I'll make sure to drop it today.","start_word":1227,"end_word":1275,"sentiment":"neutral","sentiment_score":0.19297832250595093},{"text":"Okay. Thank you very much. Thank you.","start_word":1276,"end_word":1282,"sentiment":"positive","sentiment_score":0.5407359004020691},{"text":"Okay. Goodbye Bye bye. for You're now. right, Mary.","start_word":1283,"end_word":1291,"sentiment":"neutral","sentiment_score":0.17382499078909555},{"text":"You're okay.","start_word":1292,"end_word":1293,"sentiment":"positive","sentiment_score":0.3613339960575104},{"text":"Bye. Yeah. Bye bye.","start_word":1294,"end_word":1297,"sentiment":"neutral","sentiment_score":0.14288538694381714}],"average":{"sentiment":"neutral","sentiment_score":-0.03150898241424986}}}}