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Thanks for calling Pete's Pizzas. What can we get you started with today? You'd like 10 large pepperoni pizzas with anchovies, all cooked well done. Am I right?\n\nLet me break that down into two separate orders since the anchovies are extras. Let's start with one part. How many of the 10 would you like with anchovies? Got it. 10 large pepperoni pizzas, all with anchovies, and cooked well done.\n\nWould you like anything else with that? Alright. The total for your order comes to $265. Would you like this order for pickup or delivery? Perfect.\n\nI'll just need your name and a phone number, please. Thanks, Daniel. Let me confirm your order. 10 large pepperoni pizzas with anchovies, all cooked well done for pickup. 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Thanks for calling Pete's Pizzas. What can we get you started with today?\n\nChannel 0: Can I get 10 pepperoni pizzas with anchovies? Can I get them all well done?\n\nChannel 1: You'd like 10 large pepperoni pizzas with anchovies, all cooked well done. Am I right? Let me break that down into two separate orders since the anchovies are extras. Let's start with one part. How many of the 10 would you like with anchovies?\n\nChannel 0: All of them.\n\nChannel 1: Got it. 10 large pepperoni pizzas, all with anchovies, and cooked well done. Would you like anything else with that?\n\nChannel 0: Okay. So\n\nChannel 1: Alright. The total for your order comes to $265. Would you like this order for pickup or delivery?\n\nChannel 0: Pickup.\n\nChannel 1: Perfect. I'll just need your name and a phone number, please.\n\nChannel 0: No problem. Order's for Daniel. Phone number is 0424724429.\n\nChannel 1: Thanks, Daniel. 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that?","start":35.58,"end":37.36,"sentiment":"neutral","sentiment_score":0.12859761927809035}],"sentiment":"neutral","sentiment_score":0.24863912761211396,"channel":1,"num_words":20,"start":30.94,"end":37.36},{"sentences":[{"text":"Okay.","start":37.92,"end":38.16,"sentiment":"neutral","sentiment_score":0.06342605501413345},{"text":"So","start":38.16,"end":38.48,"sentiment":"neutral","sentiment_score":0.04156532883644104}],"sentiment":"neutral","sentiment_score":0.05249569192528725,"channel":0,"num_words":2,"start":37.92,"end":38.48},{"sentences":[{"text":"Alright.","start":47.115,"end":47.595,"sentiment":"neutral","sentiment_score":0.08609016984701157},{"text":"The total for your order comes to $265.","start":47.595,"end":50.895,"sentiment":"neutral","sentiment_score":0.10427228128537536},{"text":"Would you like this order for pickup or delivery?","start":51.275,"end":53.455,"sentiment":"neutral","sentiment_score":0.11043920450740391}],"sentiment":"neutral","sentiment_score":0.10634562559425831,"channel":1,"num_words":18,"start":47.115,"end":53.455},{"sentences":[{"text":"Pickup.","start":55.89,"end":56.39,"sentiment":"neutral","sentiment_score":0.14057661592960358}],"sentiment":"neutral","sentiment_score":0.14057661592960358,"channel":0,"num_words":1,"start":55.89,"end":56.39},{"sentences":[{"text":"Perfect.","start":66.575005,"end":67.055,"sentiment":"positive","sentiment_score":0.4552503526210785},{"text":"I'll just need your name and a phone number, please.","start":67.055,"end":69.395004,"sentiment":"neutral","sentiment_score":0.16876219883561133}],"sentiment":"neutral","sentiment_score":0.19480657645247199,"channel":1,"num_words":11,"start":66.575005,"end":69.395004},{"sentences":[{"text":"No problem.","start":70.135,"end":70.615005,"sentiment":"neutral","sentiment_score":0.21544519066810608},{"text":"Order's for Daniel.","start":70.615005,"end":71.655,"sentiment":"neutral","sentiment_score":0.1035418560107549},{"text":"Phone number is 0424724429.","start":71.655,"end":75.755005,"sentiment":"neutral","sentiment_score":0.10696060955524445}],"sentiment":"neutral","sentiment_score":0.12992870973216164,"channel":0,"num_words":9,"start":70.135,"end":75.755005},{"sentences":[{"text":"Thanks, Daniel.","start":84.99,"end":85.81,"sentiment":"positive","sentiment_score":0.5108789503574371},{"text":"Let me confirm your order.","start":86.03,"end":87.55,"sentiment":"positive","sentiment_score":0.3747871458530426},{"text":"10 large pepperoni pizzas with anchovies, all cooked well done for pickup.","start":87.55,"end":91.81,"sentiment":"positive","sentiment_score":0.4200325844188531},{"text":"Your","start":91.95,"end":92.45,"sentiment":"neutral","sentiment_score":0.08671429753303528}],"sentiment":"positive","sentiment_score":0.401139947026968,"channel":1,"num_words":20,"start":84.99,"end":92.45}]},"summary":{"result":"success","short":"The customer calls Pete's Pizzas and orders 10 pepperoni pizzas with anchovies, all well done. The agent confirms the order and asks for the customer's name and phone number. The customer gives their information and the order is for pickup."},"intents":{"segments":[{"text":"Can I get 10 pepperoni pizzas with anchovies?","start_word":15,"end_word":22,"intents":[{"intent":"Order pepperoni pizzas","confidence_score":0.053333834}]},{"text":"Let me confirm your order. 10 large pepperoni pizzas with anchovies, all cooked well done for pickup.","start_word":140,"end_word":156,"intents":[{"intent":"Confirm order","confidence_score":0.2974031}]}]},"sentiments":{"segments":[{"text":"Hi there. Thanks for calling Pete's Pizzas. What can we get you started with today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6170704364776611},{"text":"Can I get 10 pepperoni pizzas with anchovies? Can I get them all well done?","start_word":15,"end_word":29,"sentiment":"neutral","sentiment_score":0.23514126241207123},{"text":"You'd like 10 large pepperoni pizzas with anchovies, all cooked well done.","start_word":30,"end_word":41,"sentiment":"positive","sentiment_score":0.3550613522529602},{"text":"Am I right? Let me break that down into two separate orders since the anchovies are extras. Let's start with one part. How many of the 10 would you like with anchovies? All of them. Got it. 10 large pepperoni pizzas, all with anchovies, and cooked well done. Would you like anything else with that? Okay. So Alright. The total for your order comes to $265. Would you like this order for pickup or delivery? Pickup.","start_word":42,"end_word":117,"sentiment":"neutral","sentiment_score":0.13043533265590668},{"text":"Perfect.","start_word":118,"end_word":118,"sentiment":"positive","sentiment_score":0.4552503526210785},{"text":"I'll just need your name and a phone number, please. No problem. Order's for Daniel. Phone number is 0424724429.","start_word":119,"end_word":137,"sentiment":"neutral","sentiment_score":0.15246522426605225},{"text":"Thanks, Daniel. Let me confirm your order. 10 large pepperoni pizzas with anchovies, all cooked well done for pickup.","start_word":138,"end_word":156,"sentiment":"positive","sentiment_score":0.4182634651660919},{"text":"Your","start_word":157,"end_word":157,"sentiment":"neutral","sentiment_score":0.17328259348869324}],"average":{"sentiment":"neutral","sentiment_score":0.24505627897270488}}}}