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Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. For accounts receivable, please press 3. For return authority Please wait while we connect your call. Hello. Good afternoon. Thank you for calling Digit. This is Jen speaking. How can I help? Hi. I'm doing well. Thank you. How are you doing? Alright. Thank you so much. Please give me a moment. I'm trying to pull up some details here. Okay. Currently, we do not have any stocks available, and I'm just checking the ETA. Okay. Is it okay for me to call you back, Rose? I have to check with our team if they do have any ETA for the incoming stocks. How many units are you looking at, sir? Mhmm. Yeah. I'm still here. No problem. Mhmm. Yep. Sorry. You said M For Mary? Mhmm. Is it the port number? Mhmm. Okay. Alright. Let me just repeat that. It's N For Nancy, number 49. There are four zeros after the 9 or 5? Mhmm. K. Yep. Okay. Is that the Cambium PTP eight two zero lens? Alright. We currently have 10 trucks available. Okay. Currently, we only have 10 in Victoria Warehouse and six in Sydney. Okay. Will do. I'll give you a callback once I have further details. You're welcome. Have a good one. Yeah. Cheers. 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Binfotech. Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. For accounts receivable, please press 3. For return authority Please wait while we connect your call. Hello. Good afternoon.\n\nThank you for calling Digit. This is Jen speaking. How can I help? Hi. I'm doing well.\n\nThank you. How are you doing? Alright. Thank you so much. Please give me a moment.\n\nI'm trying to pull up some details here. Okay. Currently, we do not have any stocks available, and I'm just checking the ETA. Okay. Is it okay for me to call you back, Rose?\n\nI have to check with our team if they do have any ETA for the incoming stocks. How many units are you looking at, sir? Mhmm. Yeah. I'm still here.\n\nNo problem. Mhmm. Yep. Sorry. You said M For Mary?\n\nMhmm. Is it the port number? Mhmm. Okay. Alright.\n\nLet me just repeat that. It's N For Nancy, number 49. There are four zeros after the 9 or 5? Mhmm. K.\n\nYep. Okay. Is that the Cambium PTP eight two zero lens? Alright. We currently have 10 trucks available.\n\nOkay. Currently, we only have 10 in Victoria Warehouse and six in Sydney. Okay. Will do. I'll give you a callback once I have further details.\n\nYou're welcome. Have a good one. Yeah. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"To Binfotech.","start":0.39999998,"end":1.14,"sentiment":"neutral","sentiment_score":0.05162946879863739},{"text":"Thank you for calling.","start":1.4399999,"end":2.3999999,"sentiment":"positive","sentiment_score":0.4046572968363762},{"text":"If you know the extension of the person you are calling, please enter a now.","start":2.3999999,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.08162229458491008},{"text":"Otherwise, please select from the following six options.","start":6.3999996,"end":9.3,"sentiment":"neutral","sentiment_score":0.028538528131321073},{"text":"For sales, please press 1.","start":9.76,"end":11.679999,"sentiment":"neutral","sentiment_score":0.009641452133655548}],"sentiment":"neutral","sentiment_score":0.09478641263044932,"num_words":34,"start":0.39999998,"end":11.679999},{"sentences":[{"text":"For accounts payable, please press 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much.","start":70.695,"end":71.835,"sentiment":"positive","sentiment_score":0.43459076434373856},{"text":"Please give me a moment.","start":72.375,"end":73.494995,"sentiment":"neutral","sentiment_score":0.06464794054627418}],"sentiment":"neutral","sentiment_score":0.2759912258479744,"num_words":16,"start":53.525,"end":73.494995},{"sentences":[{"text":"I'm trying to pull up some details here.","start":73.494995,"end":75.515,"sentiment":"neutral","sentiment_score":0.04195725149475038},{"text":"Okay.","start":79.41499,"end":79.814995,"sentiment":"neutral","sentiment_score":-0.0390394926071167},{"text":"Currently, we do not have any stocks available, and I'm just checking the ETA.","start":79.814995,"end":86.0,"sentiment":"neutral","sentiment_score":-0.22531711842332566},{"text":"Okay.","start":111.025,"end":111.525,"sentiment":"neutral","sentiment_score":-0.04157725349068642},{"text":"Is it okay for me to call you back, Rose?","start":111.825,"end":114.325,"sentiment":"neutral","sentiment_score":0.006159083172678948}],"sentiment":"neutral","sentiment_score":-0.08346492824528147,"num_words":34,"start":73.494995,"end":114.325},{"sentences":[{"text":"I have to check with our team if they do have any ETA for the incoming stocks.","start":114.47,"end":118.89,"sentiment":"neutral","sentiment_score":-0.05090403250035118},{"text":"How many units are you looking at, sir?","start":119.11,"end":121.93,"sentiment":"neutral","sentiment_score":-0.006746924598701298},{"text":"Mhmm.","start":133.025,"end":133.525,"sentiment":"neutral","sentiment_score":-0.00241992250084877},{"text":"Yeah.","start":143.03,"end":143.35,"sentiment":"neutral","sentiment_score":0.017075054347515106},{"text":"I'm still here.","start":143.35,"end":149.19,"sentiment":"neutral","sentiment_score":0.013423868454992771}],"sentiment":"neutral","sentiment_score":-0.028813907069464524,"num_words":30,"start":114.47,"end":149.19},{"sentences":[{"text":"No problem.","start":149.19,"end":150.01,"sentiment":"neutral","sentiment_score":0.09806915745139122},{"text":"Mhmm.","start":179.355,"end":179.855,"sentiment":"neutral","sentiment_score":0.017224015668034554},{"text":"Yep.","start":182.715,"end":183.215,"sentiment":"neutral","sentiment_score":0.00019478052854537964},{"text":"Sorry.","start":188.39499,"end":188.875,"sentiment":"neutral","sentiment_score":-0.03071738593280315},{"text":"You said M For Mary?","start":188.875,"end":191.215,"sentiment":"neutral","sentiment_score":-0.016409824974834918}],"sentiment":"neutral","sentiment_score":0.010079060029238463,"num_words":10,"start":149.19,"end":191.215},{"sentences":[{"text":"Mhmm.","start":195.24,"end":195.74,"sentiment":"neutral","sentiment_score":0.0004972756141796708},{"text":"Is it the port number?","start":216.965,"end":218.325,"sentiment":"neutral","sentiment_score":0.0005747308954596519},{"text":"Mhmm.","start":218.325,"end":218.825,"sentiment":"neutral","sentiment_score":0.003792284056544304},{"text":"Okay.","start":229.23001,"end":229.73001,"sentiment":"neutral","sentiment_score":0.009305023588240148},{"text":"Alright.","start":243.235,"end":243.735,"sentiment":"neutral","sentiment_score":0.02734070084989071}],"sentiment":"neutral","sentiment_score":0.004867659842905899,"num_words":9,"start":195.24,"end":243.735},{"sentences":[{"text":"Let me just repeat that.","start":244.99501,"end":246.43501,"sentiment":"neutral","sentiment_score":0.011207105033099652},{"text":"It's N For Nancy, number 49.","start":246.43501,"end":252.24,"sentiment":"neutral","sentiment_score":0.0038278672533730664},{"text":"There are four zeros after the 9 or 5?","start":252.7,"end":255.92,"sentiment":"neutral","sentiment_score":-0.0000900924981882175},{"text":"Mhmm.","start":261.945,"end":262.445,"sentiment":"neutral","sentiment_score":0.0008224522462114692},{"text":"K.","start":272.185,"end":272.685,"sentiment":"neutral","sentiment_score":0.0023015649057924747}],"sentiment":"neutral","sentiment_score":0.0036961778797293928,"num_words":22,"start":244.99501,"end":272.685},{"sentences":[{"text":"Yep.","start":287.15002,"end":287.65002,"sentiment":"neutral","sentiment_score":0.013093292713165283},{"text":"Okay.","start":318.935,"end":319.255,"sentiment":"neutral","sentiment_score":0.020962443202733994},{"text":"Is that the Cambium PTP eight two zero lens?","start":319.255,"end":323.515,"sentiment":"neutral","sentiment_score":0.012680295647846328},{"text":"Alright.","start":327.255,"end":327.755,"sentiment":"neutral","sentiment_score":0.015388007275760174},{"text":"We currently have 10 trucks available.","start":328.61,"end":330.87,"sentiment":"neutral","sentiment_score":-0.004425099274764459}],"sentiment":"neutral","sentiment_score":0.007611989354093869,"num_words":18,"start":287.15002,"end":330.87},{"sentences":[{"text":"Okay.","start":337.01,"end":337.51,"sentiment":"neutral","sentiment_score":-0.002507859840989113},{"text":"Currently, we only have 10 in Victoria Warehouse and six in Sydney.","start":337.88998,"end":344.73502,"sentiment":"neutral","sentiment_score":-0.009435375531514486},{"text":"Okay.","start":361.15997,"end":361.56,"sentiment":"neutral","sentiment_score":0.10724722594022752},{"text":"Will do.","start":361.56,"end":362.3,"sentiment":"neutral","sentiment_score":0.11595425754785538},{"text":"I'll give you a callback once I have further details.","start":363.08,"end":365.74,"sentiment":"neutral","sentiment_score":0.11970585249364377}],"sentiment":"neutral","sentiment_score":0.05463391922127742,"num_words":26,"start":337.01,"end":365.74},{"sentences":[{"text":"You're welcome.","start":365.78693,"end":366.18692,"sentiment":"positive","sentiment_score":0.4688669741153717},{"text":"Have a good one.","start":366.18692,"end":367.80692,"sentiment":"positive","sentiment_score":0.6295633316040039},{"text":"Yeah.","start":369.46692,"end":369.70694,"sentiment":"neutral","sentiment_score":0.13920152187347412},{"text":"Cheers.","start":369.70694,"end":370.10693,"sentiment":"positive","sentiment_score":0.6742780208587646},{"text":"Bye.","start":370.10693,"end":370.60693,"sentiment":"neutral","sentiment_score":-0.08605761080980301}],"sentiment":"positive","sentiment_score":0.46482324517435497,"num_words":9,"start":365.78693,"end":370.60693}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To Binfotech. Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. For accounts receivable, please press 3. For return authority Please wait while we connect your call. Hello. Good afternoon.\n\nThank you for calling Digit. This is Jen speaking. How can I help?\n\nChannel 0: Hey. Good afternoon,\n\nChannel 1: Hi.\n\nChannel 0: Janet. This is Ross with Techcom. How are you?\n\nChannel 1: I'm doing well. Thank you. How are you doing?\n\nChannel 0: Doing really well. Tell me, actually, I was just giving you a call regarding an inquiry. We got one customer who is after the following SQ. E630HX.\n\nChannel 1: Alright. Thank you so much. Please give me a moment. I'm trying to pull up some details here.\n\nChannel 0: Yep.\n\nChannel 1: Okay. Currently, we do not have any stocks available, and I'm just checking the ETA.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Is it okay for me to call you back, Rose? I have to check with our team if they do have any ETA for the incoming stocks. How many units are you looking at, sir?\n\nChannel 0: Just one. And, also, can I like, last Friday, I gave an inquiry?\n\nChannel 1: Mhmm.\n\nChannel 0: Hello?\n\nChannel 1: Yeah. I'm still\n\nChannel 0: One moment, Janet. Last\n\nChannel 1: here. No problem.\n\nChannel 0: Friday, I mentioned an inquiry for Cambium product. I'm getting SKU for you. Yep. I got the SKU.\n\nChannel 1: Mhmm.\n\nChannel 0: Hello? It's n\n\nChannel 1: Yep.\n\nChannel 0: four times zero\n\nChannel 1: Sorry. You said M For Mary?\n\nChannel 0: And N For N For Nyla.\n\nChannel 1: Mhmm.\n\nChannel 0: Four times zero zero zero zero zero. You there?\n\nChannel 1: Is it the port number? Mhmm.\n\nChannel 0: Yep. N4Times082\n\nChannel 1: Okay.\n\nChannel 0: L014LForLiam014A.\n\nChannel 1: Alright. Let me just repeat\n\nChannel 0: It's\n\nChannel 1: that.\n\nChannel 0: a\n\nChannel 1: It's\n\nChannel 0: Cambium. Mhmm.\n\nChannel 1: N For Nancy, number 49. There are four zeros after the 9 or 5?\n\nChannel 0: NFor9. Right?\n\nChannel 1: Mhmm.\n\nChannel 0: 940. 10203040. 4. 82.\n\nChannel 1: K.\n\nChannel 0: 82.\n\nChannel 1: Yep.\n\nChannel 0: LLForLiamLion.\n\nChannel 1: Okay. Is that the Cambium PTP eight two zero lens? Alright. We currently\n\nChannel 0: Right.\n\nChannel 1: have\n\nChannel 0: I believe\n\nChannel 1: 10\n\nChannel 0: we got one\n\nChannel 1: trucks\n\nChannel 0: more time.\n\nChannel 1: available.\n\nChannel 0: He was after he was after 28 units.\n\nChannel 1: Okay. Currently, we only have 10 in Victoria Warehouse and six in Sydney.\n\nChannel 0: Okay. Alright. Got you. No worries, Chanet. Thank you.\n\nAnd please let me know the ETA for the giga set.\n\nChannel 1: Okay. Will do.\n\nChannel 0: Right?\n\nChannel 1: I'll give you a\n\nChannel 0: Yep.\n\nChannel 1: callback\n\nChannel 0: Thank\n\nChannel 1: once\n\nChannel 0: you.\n\nChannel 1: I have further details. You're welcome.\n\nChannel 0: Sure.\n\nChannel 1: Have a good one.\n\nChannel 0: Alright. I appreciate that. Yep.\n\nChannel 1: Yeah. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"To Binfotech.","start":0.39999998,"end":1.14,"sentiment":"neutral","sentiment_score":0.05162946879863739},{"text":"Thank you for calling.","start":1.4399999,"end":2.3999999,"sentiment":"positive","sentiment_score":0.4046572968363762},{"text":"If you know the extension of the person you are calling, please enter a now.","start":2.3999999,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.08162229458491008},{"text":"Otherwise, please select from the following six options.","start":6.3999996,"end":9.3,"sentiment":"neutral","sentiment_score":0.028538528131321073},{"text":"For sales, please press 1.","start":9.76,"end":11.679999,"sentiment":"neutral","sentiment_score":0.009641452133655548}],"sentiment":"neutral","sentiment_score":0.09478641263044932,"channel":1,"num_words":34,"start":0.39999998,"end":11.679999},{"sentences":[{"text":"For accounts payable, please press 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sir?","start":119.11,"end":121.93,"sentiment":"neutral","sentiment_score":-0.006746924598701298}],"sentiment":"neutral","sentiment_score":-0.02498139919609659,"channel":1,"num_words":36,"start":111.025,"end":121.93},{"sentences":[{"text":"Just one.","start":124.215004,"end":125.115005,"sentiment":"neutral","sentiment_score":0.0055432748049497604},{"text":"And, also, can I like, last Friday, I gave an inquiry?","start":125.255005,"end":131.435,"sentiment":"neutral","sentiment_score":0.0012014242397113278}],"sentiment":"neutral","sentiment_score":0.00186940124974801,"channel":0,"num_words":13,"start":124.215004,"end":131.435},{"sentences":[{"text":"Mhmm.","start":133.025,"end":133.525,"sentiment":"neutral","sentiment_score":-0.00241992250084877}],"sentiment":"neutral","sentiment_score":-0.00241992250084877,"channel":1,"num_words":1,"start":133.025,"end":133.525},{"sentences":[{"text":"Hello?","start":141.31,"end":141.81,"sentiment":"neutral","sentiment_score":0.0037674717605113983}],"sentiment":"neutral","sentiment_score":0.0037674717605113983,"channel":0,"num_words":1,"start":141.31,"end":141.81},{"sentences":[{"text":"Yeah.","start":143.03,"end":143.35,"sentiment":"neutral","sentiment_score":0.017075054347515106},{"text":"I'm still","start":143.35,"end":143.93001,"sentiment":"neutral","sentiment_score":0.007155132945626974}],"sentiment":"neutral","sentiment_score":0.010461773412923018,"channel":1,"num_words":3,"start":143.03,"end":143.93001},{"sentences":[{"text":"One moment, Janet.","start":146.03,"end":147.48999,"sentiment":"neutral","sentiment_score":0.017149292553464573},{"text":"Last","start":147.685,"end":148.185,"sentiment":"neutral","sentiment_score":0.017112310975790024}],"sentiment":"neutral","sentiment_score":0.017140047159045935,"channel":0,"num_words":4,"start":146.03,"end":148.185},{"sentences":[{"text":"here.","start":148.95,"end":149.19,"sentiment":"neutral","sentiment_score":0.025961339473724365},{"text":"No problem.","start":149.19,"end":150.01,"sentiment":"neutral","sentiment_score":0.09806915745139122}],"sentiment":"neutral","sentiment_score":0.07403321812550227,"channel":1,"num_words":3,"start":148.95,"end":150.01},{"sentences":[{"text":"Friday, I mentioned an inquiry for Cambium 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n","start":182.155,"end":183.05501,"sentiment":"neutral","sentiment_score":0.0028965392848476768}],"sentiment":"neutral","sentiment_score":0.004822748014703393,"channel":0,"num_words":3,"start":180.875,"end":183.05501},{"sentences":[{"text":"Yep.","start":182.715,"end":183.215,"sentiment":"neutral","sentiment_score":0.00019478052854537964}],"sentiment":"neutral","sentiment_score":0.00019478052854537964,"channel":1,"num_words":1,"start":182.715,"end":183.215},{"sentences":[{"text":"four times zero","start":185.595,"end":186.735,"sentiment":"neutral","sentiment_score":-0.00451467124124368}],"sentiment":"neutral","sentiment_score":-0.00451467124124368,"channel":0,"num_words":3,"start":185.595,"end":186.735},{"sentences":[{"text":"Sorry.","start":188.39499,"end":188.875,"sentiment":"neutral","sentiment_score":-0.03071738593280315},{"text":"You said M For Mary?","start":188.875,"end":191.215,"sentiment":"neutral","sentiment_score":-0.016409824974834918}],"sentiment":"neutral","sentiment_score":-0.018794418467829626,"channel":1,"num_words":6,"start":188.39499,"end":191.215},{"sentences":[{"text":"And N For N For Nyla.","start":191.71,"end":193.65001,"sentiment":"neutral","sentiment_score":-0.004369408590719104}],"sentiment":"neutral","sentiment_score":-0.004369408590719104,"channel":0,"num_words":6,"start":191.71,"end":193.65001},{"sentences":[{"text":"Mhmm.","start":195.24,"end":195.74,"sentiment":"neutral","sentiment_score":0.0004972756141796708}],"sentiment":"neutral","sentiment_score":0.0004972756141796708,"channel":1,"num_words":1,"start":195.24,"end":195.74},{"sentences":[{"text":"Four times zero zero zero zero zero.","start":197.55,"end":201.57,"sentiment":"neutral","sentiment_score":-0.0030591883696615696},{"text":"You 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The customer service representative informs the customer that they do not have any stock available at the moment and will call back with an ETA. The customer also inquires about a specific SKU for a port and provides the necessary details for the representative to call back with an update."},"intents":{"segments":[{"text":"We got one customer who is after the following SQ. E630HX. Alright.","start_word":110,"end_word":121,"intents":[{"intent":"Provide customer's details","confidence_score":0.006731189}]},{"text":"Is it okay for me to call you back, Rose? I have to check with our team if they do have any ETA for the incoming stocks. How many units are you looking at, sir? Just one.","start_word":157,"end_word":193,"intents":[{"intent":"Confirm caller's number","confidence_score":0.0000022760573},{"intent":"Provide order confirmation","confidence_score":0.000017573439}]},{"text":"I have further details. You're welcome.","start_word":390,"end_word":395,"intents":[{"intent":"Request details","confidence_score":0.0012863881}]}]},"sentiments":{"segments":[{"text":"To Binfotech.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.05307341739535332},{"text":"Thank you for calling.","start_word":2,"end_word":5,"sentiment":"positive","sentiment_score":0.40913572907447815},{"text":"If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. For accounts receivable, please press 3. For return authority Please wait while we connect your call. Hello. Good afternoon.","start_word":6,"end_word":58,"sentiment":"neutral","sentiment_score":0.04547606408596039},{"text":"Thank you for calling Digit. This is Jen speaking. How can I help?","start_word":59,"end_word":71,"sentiment":"positive","sentiment_score":0.43830406665802},{"text":"Hey. Good afternoon, Hi. Janet. This is Ross with Techcom. How are you?","start_word":72,"end_word":84,"sentiment":"neutral","sentiment_score":0.22939066588878632},{"text":"I'm doing well. Thank you.","start_word":85,"end_word":89,"sentiment":"positive","sentiment_score":0.4851239621639252},{"text":"How are you doing?","start_word":90,"end_word":93,"sentiment":"neutral","sentiment_score":0.2932840883731842},{"text":"Doing really well.","start_word":94,"end_word":96,"sentiment":"positive","sentiment_score":0.3880402743816376},{"text":"Tell me, actually, I was just giving you a call regarding an inquiry. We got one customer who is after the following SQ. E630HX. Alright.","start_word":97,"end_word":121,"sentiment":"neutral","sentiment_score":0.03529879450798035},{"text":"Thank you so much.","start_word":122,"end_word":125,"sentiment":"positive","sentiment_score":0.4265331327915192},{"text":"Please give me a moment. I'm trying to pull up some details here. Yep. Okay. Currently, we do not have any stocks available, and I'm just checking the ETA. Mhmm. Okay. Is it okay for me to call you back, Rose? I have to check with our team if they do have any ETA for the incoming stocks. How many units are you looking at, sir? Just one. And, also, can I like, last Friday, I gave an inquiry? Mhmm. Hello? Yeah. I'm still One moment, Janet. Last here. No problem. Friday, I mentioned an inquiry for Cambium product. I'm getting SKU for you. Yep. I got the SKU. Mhmm. Hello? It's n Yep. four times zero Sorry. You said M For Mary? And N For N For Nyla. Mhmm. Four times zero zero zero zero zero. You there? Is it the port number? Mhmm. Yep. N4Times082 Okay. L014LForLiam014A. Alright. Let me just repeat It's that. a It's Cambium. Mhmm. N For Nancy, number 49. There are four zeros after the 9 or 5? NFor9. Right? Mhmm. 940. 10203040. 4. 82. K. 82. Yep. LLForLiamLion. Okay. Is that the Cambium PTP eight two zero lens? Alright. 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