{"metadata":{"transaction_key":"deprecated","request_id":"019eb417-3e76-7e73-89c7-71fa13f5b22e","sha256":"35663580300c3cd6f68ab854bd8327cd8a0c2a71f2684112282746e9733671fc","created":"2026-06-11T00:31:23.971Z","duration":10.511937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Rob Aiken. I can't take your call at the moment. Please leave a message. Thanks.","confidence":1.0,"words":[{"word":"hi","start":0.79999995,"end":1.12,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04426988214254379},{"word":"you've","start":1.12,"end":1.36,"confidence":0.9892578,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.014654921367764471},{"word":"reached","start":1.36,"end":1.5999999,"confidence":0.9970703,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.023281611502170563},{"word":"rob","start":1.5999999,"end":1.8399999,"confidence":0.9291992,"punctuated_word":"Rob","sentiment":"neutral","sentiment_score":0.03254907950758934},{"word":"aiken","start":1.8399999,"end":2.24,"confidence":0.77734375,"punctuated_word":"Aiken.","sentiment":"neutral","sentiment_score":0.028406623750925064},{"word":"i","start":2.24,"end":2.32,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5674155950546265},{"word":"can't","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6552497148513794},{"word":"take","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7031537890434265},{"word":"your","start":2.8,"end":2.96,"confidence":0.89990234,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7052647471427917},{"word":"call","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7352907061576843},{"word":"at","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6472504734992981},{"word":"the","start":3.36,"end":3.4399998,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6625974178314209},{"word":"moment","start":3.4399998,"end":3.9399998,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5537033677101135},{"word":"please","start":4.0,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4812514781951904},{"word":"leave","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.38725781440734863},{"word":"a","start":4.48,"end":4.56,"confidence":0.99609375,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3638143539428711},{"word":"message","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.3910219669342041},{"word":"thanks","start":5.2,"end":5.7,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.06069425866007805}],"paragraphs":{"transcript":"\nHi. You've reached Rob Aiken. I can't take your call at the moment. Please leave a message. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.04426988214254379},{"text":"You've reached Rob Aiken.","start":1.12,"end":2.24,"sentiment":"neutral","sentiment_score":0.013082253281027079},{"text":"I can't take your call at the moment.","start":2.24,"end":3.9399998,"sentiment":"negative","sentiment_score":-0.6537407264113426},{"text":"Please leave a message.","start":4.0,"end":5.06,"sentiment":"negative","sentiment_score":-0.40583640336990356},{"text":"Thanks.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.06069425866007805}],"sentiment":"negative","sentiment_score":-0.3719987928246458,"num_words":18,"start":0.79999995,"end":5.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Rob Aiken. I can't take your call at the moment. Please leave a message. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.04426988214254379},{"text":"You've reached Rob Aiken.","start":1.12,"end":2.24,"sentiment":"neutral","sentiment_score":0.013082253281027079},{"text":"I can't take your call at the moment.","start":2.24,"end":3.9399998,"sentiment":"negative","sentiment_score":-0.6537407264113426},{"text":"Please leave a message.","start":4.0,"end":5.06,"sentiment":"negative","sentiment_score":-0.40583640336990356},{"text":"Thanks.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.06069425866007805}],"sentiment":"negative","sentiment_score":-0.3719987928246458,"channel":1,"num_words":18,"start":0.79999995,"end":5.7}]},"summary":{"result":"success","short":"Hi. You've reached Rob Aiken. I can't take your call at the moment. Please leave a message. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":17,"end_word":17,"intents":[{"intent":"Leave message","confidence_score":0.7907004}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Rob Aiken.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.02321804501116276},{"text":"I can't take your call at the moment. Please leave a message.","start_word":5,"end_word":16,"sentiment":"negative","sentiment_score":-0.557194709777832},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"neutral","sentiment_score":0.09547745436429976}],"average":{"sentiment":"neutral","sentiment_score":-0.3008652369181315}}}}