{"metadata":{"transaction_key":"deprecated","request_id":"019f014b-aae4-7840-8a54-7b62b5c6ac83","sha256":"9c7f2b85532826e542950f288221dc08eec8278401fb3119cfe8c63a188e8d6c","created":"2026-06-26T00:19:25.065Z","duration":21.887938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.82910156,"words":[{"word":"ronald","start":5.92,"end":6.42,"confidence":0.82910156,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.07037077844142914}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.07037077844142914}],"sentiment":"neutral","sentiment_score":0.07037077844142914,"num_words":1,"start":5.92,"end":6.42}]}}]},{"alternatives":[{"transcript":"To record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"to","start":0.08,"end":0.24,"confidence":0.65185547,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.02934318035840988},{"word":"record","start":0.24,"end":0.56,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.04863934963941574},{"word":"your","start":0.56,"end":0.79999995,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02426158636808395},{"word":"name","start":0.79999995,"end":1.12,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.04709623008966446},{"word":"and","start":1.12,"end":1.36,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05666731670498848},{"word":"reason","start":1.36,"end":1.68,"confidence":0.5463867,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.06174742430448532},{"word":"for","start":1.68,"end":1.8399999,"confidence":0.9873047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.045347318053245544},{"word":"calling","start":1.8399999,"end":2.32,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.059835851192474365},{"word":"i'll","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03567354753613472},{"word":"see","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.031861867755651474},{"word":"if","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03362389653921127},{"word":"this","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03425781428813934},{"word":"person","start":3.12,"end":3.52,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.04037432745099068},{"word":"is","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.032731637358665466},{"word":"available","start":3.6799998,"end":4.18,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.04938137158751488},{"word":"thanks","start":12.639999,"end":13.139999,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6228728294372559},{"word":"please","start":13.562938,"end":13.8029375,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.1245703399181366},{"word":"stay","start":13.8029375,"end":14.042938,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.049251049757003784},{"word":"on","start":14.042938,"end":14.202938,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0798460841178894},{"word":"the","start":14.202938,"end":14.362938,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2310379445552826},{"word":"line","start":14.362938,"end":14.862938,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.09164848178625108}],"paragraphs":{"transcript":"\nTo record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.18,"sentiment":"neutral","sentiment_score":-0.042056181281805036},{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"positive","sentiment_score":0.6228728294372559},{"text":"Please stay on the line.","start":13.562938,"end":14.862938,"sentiment":"neutral","sentiment_score":0.06544264405965805}],"sentiment":"neutral","sentiment_score":0.015202063357546217,"num_words":21,"start":0.08,"end":14.862938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.18,"sentiment":"neutral","sentiment_score":-0.042056181281805036}],"sentiment":"neutral","sentiment_score":-0.042056181281805036,"channel":1,"num_words":15,"start":0.08,"end":4.18},{"sentences":[{"text":"Ronald.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.07037077844142914}],"sentiment":"neutral","sentiment_score":0.07037077844142914,"channel":0,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"positive","sentiment_score":0.6228728294372559},{"text":"Please stay on the line.","start":13.562938,"end":14.862938,"sentiment":"neutral","sentiment_score":0.06544264405965805}],"sentiment":"neutral","sentiment_score":0.15834767495592436,"channel":1,"num_words":6,"start":12.639999,"end":14.862938}]},"summary":{"result":"success","short":"To record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Thanks. Please stay on the line.","start_word":16,"end_word":21,"intents":[{"intent":"Record caller's name and reason","confidence_score":0.024121942}]}]},"sentiments":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":-0.03201315551996231},{"text":"Thanks.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.6228728294372559},{"text":"Please stay on the line.","start_word":17,"end_word":21,"sentiment":"neutral","sentiment_score":0.0866113230586052}],"average":{"sentiment":"neutral","sentiment_score":0.035370802879333495}}}}