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And then the reason they want to do that is because they want to know where the Uber is and how far it is away from arriving at the facility. And then we'd have to pass that charge on to them. So, yes, it definitely would be an additional service because who's gonna pay for the Uber and who has the account with the Uber. So the irony is that it's it's probably not a bad idea. The cooler bar has cooler bar yeah. I think it's probably a reasonable thing. So if Coolabah has an Uber account and then the resident has the health agreement in place and they sign that to say yes, blah blah blah, and they then would know in advance how much the Uber is gonna be. So I'm just trying to think this through then. When they get a taxi, who pays for the taxi account? Yeah. I certainly want to give some thought to. It would. And then, I guess, what we need to do though is to know who has access to the Cooliva Uber account, who's authorized to make a booking. Otherwise, it'll be used for god knows what. Why we're not gonna solve this problem today. We're not gonna be able I was gonna say, do you wanna raise it as a PCI? What raising it is a PCI? May I write yourself a note? Okay. And you did you didn't come back to me with regards how many additional hours you were looking for? Okay. Okay. So you didn't want the half hour? Okay. Half hour it is then. Fantastic. Done. Alright. Okey dokes. 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Do what? So we have a resident who wants us to order them an Uber because they don't have an Uber account. And then the reason they want to do that is because they want to know where the Uber is and how far it is away from arriving at the facility. And then we'd have to pass that charge on to them.\n\nSo, yes, it definitely would be an additional service because who's gonna pay for the Uber and who has the account with the Uber. So the irony is that it's it's probably not a bad idea. The cooler bar has cooler bar yeah. I think it's probably a reasonable thing. So if Coolabah has an Uber account and then the resident has the health agreement in place and they sign that to say yes, blah blah blah, and they then would know in advance how much the Uber is gonna be.\n\nSo I'm just trying to think this through then. When they get a taxi, who pays for the taxi account? Yeah. I certainly want to give some thought to. 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Question. So we just had a resident at the desk asking about getting, like, an Uber, not Uber Eats, but, like, an Uber. And there's because you know how you you would know. You're pretty savvy. You can order Ubers for other people and track it. Now what they're suggesting is that we do that here at the front desk. So order an Uber for someone because, like, you can track where they are because they're sick of having to wait for taxis. But it almost feels like an additional service to me. Like, it's a bit yes. Correct. And then correct. Correct. Exactly. Yes. Yes. Yes. Yes. That's what I'm thinking. Yeah. No. No. No. That's why I that's why I jumped on that because it isn't that is a huge issue with the because I think, you know, there is hardly any taxis left, and we often have people sitting here waiting for, like, hours for a taxi. Mhmm. Yeah. Same I'm assuming they would just do it themselves if they've got, like, a, like, a bank card or whatever or cash, taxi vouchers, whatever they use. Yeah. I never thought of that. It's actually, like, it would be convenient, really, for everyone involved. But yeah. No. I was gonna say, would would you like me to put it in an email or leave it with you? Oh, yeah. But that's not gonna be done today either. Alright. Myself and I yep. I'll do that. PCI. Oh, I'm I'm literally about to at this stage, just Monday, really, and then go from there. Yeah. I'll take that. Hilarious. Yes. No. I shall I will reply to that email before I leave this afternoon. Alright. Thank you. 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Question. So we just had a resident at the desk asking about getting, like, an Uber, not Uber Eats, but, like, an Uber. And there's because you know how you you would know. You're pretty savvy.\n\nYou can order Ubers for other people and track it. Now what they're suggesting is that we do that here at the front desk. So order an Uber for someone because, like, you can track where they are because they're sick of having to wait for taxis. But it almost feels like an additional service to me. Like, it's a bit yes.\n\nCorrect. And then correct. Correct. Exactly. Yes.\n\nYes. Yes. Yes. That's what I'm thinking. Yeah.\n\nNo. No. No. That's why I that's why I jumped on that because it isn't that is a huge issue with the because I think, you know, there is hardly any taxis left, and we often have people sitting here waiting for, like, hours for a taxi. Mhmm.\n\nYeah. Same I'm assuming they would just do it themselves if they've got, like, a, like, a bank card or whatever or cash, taxi vouchers, whatever they use. Yeah. I never thought of that. It's actually, like, it would be convenient, really, for everyone involved.\n\nBut yeah. No. I was gonna say, would would you like me to put it in an email or leave it with you? Oh, yeah. But that's not gonna be done today either.\n\nAlright. Myself and I yep. I'll do that. PCI. Oh, I'm I'm literally about to at this stage, just Monday, really, and then go from there.\n\nYeah. I'll take that. Hilarious. Yes. No.\n\nI shall I will reply to that email before I leave this afternoon. Alright. Thank you. 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Question. So we just had a resident at the desk asking about getting, like, an Uber, not Uber Eats, but, like, an Uber. And there's because you know how you you would know. You're pretty savvy.\n\nYou can order Ubers for other people and track it. Now what they're suggesting is that we do that here at the front desk.\n\nChannel 0: Do what?\n\nChannel 1: So order an Uber for someone because, like, you can track where they are because they're sick of having to wait for taxis. But it almost feels like an additional service to me.\n\nChannel 0: So we have\n\nChannel 1: Like,\n\nChannel 0: a\n\nChannel 1: it's\n\nChannel 0: resident\n\nChannel 1: a bit yes.\n\nChannel 0: who wants us to order them an Uber because they don't have an Uber account.\n\nChannel 1: Correct.\n\nChannel 0: And then the reason\n\nChannel 1: And\n\nChannel 0: they\n\nChannel 1: then\n\nChannel 0: want to do that is because they want to know where the Uber is and how far it is away from arriving at the facility.\n\nChannel 1: correct.\n\nChannel 0: And then we'd have to pass that charge on to them.\n\nChannel 1: Correct.\n\nChannel 0: So, yes, it definitely would be an additional service because who's gonna pay for the Uber\n\nChannel 1: Exactly. Yes.\n\nChannel 0: and\n\nChannel 1: Yes.\n\nChannel 0: who has the account with the Uber.\n\nChannel 1: Yes. Yes. That's what I'm thinking.\n\nChannel 0: So the irony is that it's it's probably not a bad idea.\n\nChannel 1: Yeah. No. No. No.\n\nChannel 0: The\n\nChannel 1: That's\n\nChannel 0: cooler\n\nChannel 1: why I\n\nChannel 0: bar\n\nChannel 1: that's\n\nChannel 0: has\n\nChannel 1: why I jumped on that because\n\nChannel 0: cooler\n\nChannel 1: it isn't\n\nChannel 0: bar\n\nChannel 1: that is a huge issue with the because I think, you know, there is hardly any taxis left, and we often have people sitting here waiting for, like, hours for a taxi.\n\nChannel 0: yeah. I think it's probably a reasonable thing. So if Coolabah has an Uber account and then the resident has the health agreement in place and they sign that to say yes, blah blah blah, and they then would know in advance\n\nChannel 1: Mhmm.\n\nChannel 0: how much the Uber is gonna be.\n\nChannel 1: Yeah.\n\nChannel 0: So I'm just trying to think this through then. When they get a taxi, who pays for the taxi account?\n\nChannel 1: Same I'm assuming they would just do it themselves if they've got, like, a, like, a bank card or whatever or cash, taxi vouchers, whatever they use.\n\nChannel 0: Yeah. I certainly want to give some thought to.\n\nChannel 1: Yeah. I never thought of that. It's actually, like, it would be convenient, really, for everyone involved.\n\nChannel 0: It would. And then, I guess, what we need to do though is to know who has access to the Cooliva Uber account, who's authorized to make a booking. Otherwise, it'll be used for god knows what.\n\nChannel 1: But yeah.\n\nChannel 0: Why we're not gonna solve this problem today.\n\nChannel 1: No. I\n\nChannel 0: We're\n\nChannel 1: was gonna\n\nChannel 0: not\n\nChannel 1: say,\n\nChannel 0: gonna\n\nChannel 1: would\n\nChannel 0: be able\n\nChannel 1: would you like me to put it in an email or leave it with you?\n\nChannel 0: I was gonna say, do you wanna raise it as a PCI?\n\nChannel 1: Oh, yeah. But that's not gonna be done today either.\n\nChannel 0: What raising\n\nChannel 1: Alright.\n\nChannel 0: it is\n\nChannel 1: Myself\n\nChannel 0: a PCI?\n\nChannel 1: and I\n\nChannel 0: May I write yourself a note? Okay.\n\nChannel 1: yep. I'll do\n\nChannel 0: And\n\nChannel 1: that.\n\nChannel 0: you did\n\nChannel 1: PCI.\n\nChannel 0: you didn't come back to me with regards how many\n\nChannel 1: Oh,\n\nChannel 0: additional\n\nChannel 1: I'm I'm\n\nChannel 0: hours\n\nChannel 1: literally\n\nChannel 0: you were\n\nChannel 1: about\n\nChannel 0: looking for?\n\nChannel 1: to at this stage, just Monday, really,\n\nChannel 0: Okay.\n\nChannel 1: and then go from there.\n\nChannel 0: Okay. So you didn't want the half hour?\n\nChannel 1: Yeah. I'll take that.\n\nChannel 0: Okay. Half hour it is then. Fantastic. Done.\n\nChannel 1: Hilarious. Yes. No. I shall I will reply to that email before I leave this afternoon.\n\nChannel 0: Alright. Okey\n\nChannel 1: Alright. Thank you.\n\nChannel 0: dokes.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.0197618268430233}],"sentiment":"neutral","sentiment_score":0.0197618268430233,"channel":0,"num_words":1,"start":4.7999997,"end":5.2999997},{"sentences":[{"text":"Hi.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.023727338761091232},{"text":"Question.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.024021189659833908},{"text":"So we just had a resident at the desk asking about getting, like, an Uber, not Uber Eats, but, like, an Uber.","start":9.84,"end":20.645,"sentiment":"neutral","sentiment_score":0.07150407406416806},{"text":"And there's because you know how you you would know.","start":21.985,"end":26.16,"sentiment":"neutral","sentiment_score":0.12768286615610122},{"text":"You're pretty 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asking the agent about getting Uber service for someone who is sick of waiting for taxis. The customer suggests that they order Uber for someone to track the ride and get an additional service. The customer is concerned about raising the incident as it is not convenient for everyone involved. The agent suggests raising the incident as a PCI and the customer agrees to respond to the email."},"intents":{"segments":[{"text":"So we just had a resident at the desk asking about getting, like, an Uber, not Uber Eats, but, like, an Uber. And there's because you know how you you would know. You're pretty savvy. You can order Ubers for other people and track it. Now what they're suggesting is that we do that here at the front desk. Do what?","start_word":3,"end_word":63,"intents":[{"intent":"Order uber","confidence_score":0.41472676},{"intent":"Clarify information","confidence_score":0.00028489548}]},{"text":"So order an Uber for someone because, like, you can track where they are because they're sick of having to wait for taxis.","start_word":64,"end_word":86,"intents":[{"intent":"Track location","confidence_score":0.07394414}]},{"text":"And then the reason And they then want to do that is because they want to know where the Uber is and how far it is away from arriving at the facility. correct.","start_word":123,"end_word":155,"intents":[{"intent":"Express uncertainty with location","confidence_score":1.3154977e-7}]},{"text":"And then we'd have to pass that charge on to them. Correct.","start_word":156,"end_word":167,"intents":[{"intent":"Pass charge","confidence_score":0.9179657}]},{"text":"So, yes, it definitely would be an additional service because who's gonna pay for the Uber Exactly. Yes. and Yes.","start_word":168,"end_word":187,"intents":[{"intent":"Provide clarification","confidence_score":0.0020936928}]},{"text":"No. The That's cooler why I bar that's has why I jumped on that because cooler it isn't bar that is a huge issue with the because I think, you know, there is hardly any taxis left, and we often have people sitting here waiting for, like, hours for a taxi. yeah.","start_word":216,"end_word":267,"intents":[{"intent":"Understand inconvenience","confidence_score":0.00091558386}]},{"text":"And then, I guess, what we need to do though is to know who has access to the Cooliva Uber account, who's authorized to make a booking. Otherwise, it'll be used for god knows what. 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You can order Ubers for other people and track it.","start_word":35,"end_word":47,"sentiment":"positive","sentiment_score":0.3826069235801697},{"text":"Now what they're suggesting is that we do that here at the front desk. Do what? So order an Uber for someone because, like, you can track where they are because they're sick of having to wait for taxis. But it almost feels like an additional service to me. So we have Like, a it's resident a bit yes. who wants us to order them an Uber because they don't have an Uber account. Correct. And then the reason And they then want to do that is because they want to know where the Uber is and how far it is away from arriving at the facility. correct. And then we'd have to pass that charge on to them. Correct. So, yes, it definitely would be an additional service because who's gonna pay for the Uber Exactly. Yes. and Yes. who has the account with the Uber. Yes. Yes. That's what I'm thinking. So the irony is that it's it's probably not a bad idea. Yeah. No. No. No. The That's cooler why I bar that's has why I jumped on that because cooler it isn't bar that is a huge issue with the because I think, you know, there is hardly any taxis left, and we often have people sitting here waiting for, like, hours for a taxi. yeah.","start_word":48,"end_word":267,"sentiment":"neutral","sentiment_score":0.029104864224791527},{"text":"I think it's probably a reasonable thing.","start_word":268,"end_word":274,"sentiment":"positive","sentiment_score":0.3379044532775879},{"text":"So if Coolabah has an Uber account and then the resident has the health agreement in place and they sign that to say yes, blah blah blah, and they then would know in advance Mhmm. how much the Uber is gonna be. Yeah. So I'm just trying to think this through then. When they get a taxi, who pays for the taxi account? Same I'm assuming they would just do it themselves if they've got, like, a, like, a bank card or whatever or cash, taxi vouchers, whatever they use. Yeah. I certainly want to give some thought to. Yeah. I never thought of that. It's actually, like, it would be convenient, really, for everyone involved. It would. And then, I guess, what we need to do though is to know who has access to the Cooliva Uber account, who's authorized to make a booking. Otherwise, it'll be used for god knows what. But yeah.","start_word":275,"end_word":429,"sentiment":"neutral","sentiment_score":0.07095149159431458},{"text":"Why we're not gonna solve this problem today.","start_word":430,"end_word":437,"sentiment":"negative","sentiment_score":-0.5113865733146667},{"text":"No. I We're was gonna not say, gonna would be able would you like me to put it in an email or leave it with you? I was gonna say, do you wanna raise it as a PCI? Oh, yeah. But that's not gonna be done today either. What raising Alright. it is Myself a PCI? and I May I write yourself a note? Okay. yep. 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