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But before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Are you okay with that? Oh, beautiful. Terry, can you please just confirm your full name, date of birth, and address, please? Yes, please. Fantastic. Thanks for that, Carrie. I appreciate it. As you're probably aware, I'm just phoning to make a time to book you in for your annual review. Do you have a couple of minutes now to book that in? Yeah. Is there any specific day that works for you? Week. Yeah. Okay. I have two availabilities next week, and then the following week, I have a fair bit of availability. So if if you tell me a day that you is better for you, I can see what availability and what I can move around. We allow an hour, but, realistically, probably about thirty minutes. A little bit longer if you've got if we if you've got any significant questions. So I allow an hour, but, realistically, it probably will not take that long. Yes. That's okay. Oh, gosh. Mhmm. Okay. Wednesday through Friday. I'm just having a look. I've got I could do Thursday the third at 04:00. That's okay? Yeah. Beautiful. Yep. I can do that. Did you want me to send you a calendar invite so it's in your calendar? Absolutely fine. Absolutely fine. I completely understand. Alright. Well, I will get that booked in, and I'll send you through a calendar invite. And I look forward to speaking with you then. You no. That's fine, Carrie. You're absolutely welcome. Happy to. And I will speak to you next week. Enjoy your weekend. Thanks. 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Is this Carrie? Carrie, it's Jenna Heath phoning from OC Financial. How are you today? No.\n\nYou're absolutely fine. But before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Are you okay with that? Oh, beautiful. Terry, can you please just confirm your full name, date of birth, and address, please?\n\nYes, please. Fantastic. Thanks for that, Carrie. I appreciate it. As you're probably aware, I'm just phoning to make a time to book you in for your annual review.\n\nDo you have a couple of minutes now to book that in? Yeah. Is there any specific day that works for you? Week. Yeah.\n\nOkay. I have two availabilities next week, and then the following week, I have a fair bit of availability. So if if you tell me a day that you is better for you, I can see what availability and what I can move around. We allow an hour, but, realistically, probably about thirty minutes. A little bit longer if you've got if we if you've got any significant questions.\n\nSo I allow an hour, but, realistically, it probably will not take that long. Yes. That's okay. Oh, gosh. Mhmm.\n\nOkay. Wednesday through Friday. I'm just having a look. I've got I could do Thursday the third at 04:00. That's okay?\n\nYeah. Beautiful. Yep. I can do that. Did you want me to send you a calendar invite so it's in your calendar?\n\nAbsolutely fine. Absolutely fine. I completely understand. Alright. Well, I will get that booked in, and I'll send you through a calendar invite.\n\nAnd I look forward to speaking with you then. You no. That's fine, Carrie. You're absolutely welcome. Happy to.\n\nAnd I will speak to you next week. Enjoy your weekend. Thanks. 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Is this Carrie?\n\nChannel 1: Yeah.\n\nChannel 0: Carrie, it's Jenna Heath phoning from OC Financial. How are you today?\n\nChannel 1: Oh, good. Thank you. How are you? Sorry. That reminds me.\n\nChannel 0: No.\n\nChannel 1: I need to reply to your email.\n\nChannel 0: You're absolutely fine. But before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Are you okay with that?\n\nChannel 1: Yeah. Sure. Thanks.\n\nChannel 0: Oh, beautiful. Terry, can you please just confirm your full name, date of birth, and address, please?\n\nChannel 1: Carrie Capa. 09/1276. And did you say address?\n\nChannel 0: Yes, please.\n\nChannel 1: 62 Valley Circuit, Kirby.\n\nChannel 0: Fantastic. Thanks for that, Carrie. I appreciate it. As you're probably aware, I'm just phoning to make a time to book you in for your annual review. Do you\n\nChannel 1: Yep.\n\nChannel 0: have a couple of minutes now to book that in?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Yeah. Is there any specific day that works for you?\n\nChannel 1: When are you looking at booking it in? Is it next week or\n\nChannel 0: Week.\n\nChannel 1: some?\n\nChannel 0: Yeah. Okay. I have two availabilities next week, and then the following week, I have a fair bit of availability. So if if you tell me a day that you is better for you, I can see what availability and what I can move around.\n\nChannel 1: Okay. And how long will the appointment take?\n\nChannel 0: We allow an hour, but, realistically, probably about thirty minutes. A little bit longer if you've got if we if you've got any significant questions. So I allow an hour, but, realistically, it probably will not take that long.\n\nChannel 1: Okay. Okay. Alright. Work is full on at the moment, so I can't\n\nChannel 0: Yes.\n\nChannel 1: do it during work hours.\n\nChannel 0: That's okay.\n\nChannel 1: And from the seventh, I'm covering two roles. So\n\nChannel 0: Oh, gosh.\n\nChannel 1: yeah. So it depends on the day. Next week, I will be working from home. Should be Wednesday through Friday. So anytime after\n\nChannel 0: Mhmm.\n\nChannel 1: 04:00 suits me.\n\nChannel 0: Okay. Wednesday through Friday. I'm just having a look. I've got I could do Thursday the third\n\nChannel 1: Yep.\n\nChannel 0: at 04:00. That's okay?\n\nChannel 1: Perfect. Yep. Perfect.\n\nChannel 0: Yeah.\n\nChannel 1: Can we log\n\nChannel 0: Beautiful.\n\nChannel 1: that one in?\n\nChannel 0: Yep. I can do that. Did you want me to send you a calendar invite so it's in your calendar?\n\nChannel 1: That would be amazing. Thank you. Just with everything going on, it's I just\n\nChannel 0: Absolutely\n\nChannel 1: need a reminder.\n\nChannel 0: fine. Absolutely fine. I completely understand. Alright. Well, I will get that booked in, and I'll send you through a calendar invite.\n\nAnd I look forward to speaking with you then.\n\nChannel 1: Perfect. Thank you so much for that, and thank you for following\n\nChannel 0: You\n\nChannel 1: up.\n\nChannel 0: no. That's fine, Carrie. You're absolutely welcome. Happy to. And I will speak to you next week.\n\nEnjoy your weekend.\n\nChannel 1: Yeah. You too. Thank you.\n\nChannel 0: Thanks.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.021821171045303345}],"sentiment":"neutral","sentiment_score":0.021821171045303345,"channel":1,"num_words":1,"start":2.08,"end":2.58},{"sentences":[{"text":"Hi.","start":3.6,"end":4.0,"sentiment":"neutral","sentiment_score":0.04705524072051048},{"text":"Is this Carrie?","start":4.0,"end":4.98,"sentiment":"neutral","sentiment_score":0.04376974329352379}],"sentiment":"neutral","sentiment_score":0.04459111765027046,"channel":0,"num_words":4,"start":3.6,"end":4.98},{"sentences":[{"text":"Yeah.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.11523282527923584}],"sentiment":"neutral","sentiment_score":0.11523282527923584,"channel":1,"num_words":1,"start":5.12,"end":5.62},{"sentences":[{"text":"Carrie, it's Jenna Heath phoning from OC 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representative from BC Financial calls a customer named Carrie to book her for an annual review. The representative confirms her personal information and asks about her availability for the appointment. They also discuss the length of the appointment and the possibility of a longer time if there are any significant questions. The representative sends a calendar invite and reminds the customer to remind them."},"intents":{"segments":[{"text":"Thanks for that, Carrie. I appreciate it. As you're probably aware, I'm just phoning to make a time to book you in for your annual review. Do you Yep.","start_word":103,"end_word":131,"intents":[{"intent":"Book review","confidence_score":0.35597822}]},{"text":"I have two availabilities next week, and then the following week, I have a fair bit of availability. So if if you tell me a day that you is better for you, I can see what availability and what I can move around. Okay.","start_word":171,"end_word":214,"intents":[{"intent":"Request availability","confidence_score":0.0029893734}]},{"text":"We allow an hour, but, realistically, probably about thirty minutes.","start_word":222,"end_word":231,"intents":[{"intent":"Confirm appointment time","confidence_score":0.092779025}]},{"text":"A little bit longer if you've got if we if you've got any significant questions. So I allow an hour, but, realistically, it probably will not take that long. Okay. Okay.","start_word":233,"end_word":263,"intents":[{"intent":"Schedule a meeting","confidence_score":0.010991178}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Is this Carrie? Yeah. Carrie, it's Jenna Heath phoning from OC Financial. How are you today?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.11971374601125716},{"text":"Oh, good. Thank you.","start_word":18,"end_word":21,"sentiment":"positive","sentiment_score":0.44033390283584595},{"text":"How are you? Sorry. That reminds me. No. I need to reply to your email. You're absolutely fine. But before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Are you okay with that? Yeah. Sure. Thanks. Oh, beautiful. Terry, can you please just confirm your full name, date of birth, and address, please? Carrie Capa. 09/1276. And did you say address? Yes, please. 62 Valley Circuit, Kirby.","start_word":22,"end_word":101,"sentiment":"neutral","sentiment_score":0.04007389023900032},{"text":"Fantastic. Thanks for that, Carrie. I appreciate it.","start_word":102,"end_word":109,"sentiment":"positive","sentiment_score":0.6971115469932556},{"text":"As you're probably aware, I'm just phoning to make a time to book you in for your annual review. Do you Yep. have a couple of minutes now to book that in? Yeah. Sure. Yeah. Is there any specific day that works for you? When are you looking at booking it in? Is it next week or Week. some? Yeah. Okay. I have two availabilities next week, and then the following week, I have a fair bit of availability. So if if you tell me a day that you is better for you, I can see what availability and what I can move around. Okay. And how long will the appointment take? We allow an hour, but, realistically, probably about thirty minutes. A little bit longer if you've got if we if you've got any significant questions. So I allow an hour, but, realistically, it probably will not take that long. Okay. Okay. Alright. Work is full on at the moment, so I can't Yes. do it during work hours. That's okay. And from the seventh, I'm covering two roles. So Oh, gosh. yeah. So it depends on the day. Next week, I will be working from home. Should be Wednesday through Friday. So anytime Mhmm. after 04:00 suits me. Okay. Wednesday through Friday. I'm just having a look. I've got I could do Thursday the third Yep. at 04:00. 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