{"metadata":{"transaction_key":"deprecated","request_id":"019edd5d-5d8e-74a0-a8aa-3ed7043db708","sha256":"0089a3efc46ec35cd9f1d27bb4272f20a2a2d638349c87b487ed11bc39241529","created":"2026-06-19T00:52:25.495Z","duration":40.53594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":46},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":19}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.9794922,"words":[{"word":"ronald","start":6.08,"end":6.58,"confidence":0.9794922,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.06864121556282043}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.06864121556282043}],"sentiment":"neutral","sentiment_score":0.06864121556282043,"num_words":1,"start":6.08,"end":6.58}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like","confidence":1.0,"words":[{"word":"if","start":0.24,"end":0.39999998,"confidence":0.9819336,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.007887836545705795},{"word":"you","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.020614417269825935},{"word":"record","start":0.48,"end":0.88,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.02319763600826263},{"word":"your","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.014898087829351423},{"word":"name","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.013734713196754456},{"word":"and","start":1.36,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0174886342138052},{"word":"reason","start":1.5999999,"end":1.92,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.002365613356232643},{"word":"for","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01101061888039112},{"word":"calling","start":2.1599998,"end":2.6599998,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.01356368139386177},{"word":"i'll","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0003444235771894455},{"word":"see","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0019751302897930145},{"word":"if","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.003764868713915348},{"word":"this","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.006658017635345459},{"word":"person","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.009296201169490814},{"word":"is","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010543339885771276},{"word":"available","start":4.08,"end":4.58,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.016354111954569817},{"word":"thanks","start":12.96,"end":13.46,"confidence":0.9951172,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.46909335255622864},{"word":"please","start":13.985,"end":14.385,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.1436355710029602},{"word":"stay","start":14.385,"end":14.705,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.10959674417972563},{"word":"on","start":14.705,"end":14.865,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08411460369825363},{"word":"the","start":14.865,"end":15.105,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00991550087928772},{"word":"line","start":15.105,"end":15.605,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.01921725273132324},{"word":"i'm","start":37.04,"end":37.36,"confidence":0.78564453,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.49737781286239624},{"word":"sorry","start":37.36,"end":37.84,"confidence":0.9785156,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.5003609657287598},{"word":"this","start":37.84,"end":38.08,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.7345916032791138},{"word":"person","start":38.08,"end":38.48,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6505025029182434},{"word":"is","start":38.48,"end":38.64,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6197404265403748},{"word":"not","start":38.64,"end":38.88,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5775880813598633},{"word":"available","start":38.88,"end":39.38,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5177953839302063},{"word":"if","start":39.760002,"end":39.92,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.10076209902763368},{"word":"you","start":39.92,"end":40.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05947449058294296},{"word":"would","start":40.08,"end":40.239998,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.06692783534526825},{"word":"like","start":40.239998,"end":40.53594,"confidence":0.9941406,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.07456426322460175}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.58,"sentiment":"neutral","sentiment_score":-0.010813030297867954},{"text":"Thanks.","start":12.96,"end":13.46,"sentiment":"positive","sentiment_score":0.46909335255622864},{"text":"Please stay on the line.","start":13.985,"end":15.605,"sentiment":"neutral","sentiment_score":-0.069329734146595},{"text":"I'm sorry.","start":37.04,"end":37.84,"sentiment":"negative","sentiment_score":-0.498869389295578},{"text":"This person is not available.","start":37.84,"end":39.38,"sentiment":"negative","sentiment_score":-0.6200435996055603}],"sentiment":"neutral","sentiment_score":-0.1430524337779859,"num_words":29,"start":0.24,"end":39.38},{"sentences":[{"text":"If you would like","start":39.760002,"end":40.53594,"sentiment":"neutral","sentiment_score":-0.07543217204511166}],"sentiment":"neutral","sentiment_score":-0.07543217204511166,"num_words":4,"start":39.760002,"end":40.53594}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.58,"sentiment":"neutral","sentiment_score":-0.010813030297867954}],"sentiment":"neutral","sentiment_score":-0.010813030297867954,"channel":1,"num_words":16,"start":0.24,"end":4.58},{"sentences":[{"text":"Ronald.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.06864121556282043}],"sentiment":"neutral","sentiment_score":0.06864121556282043,"channel":0,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"Thanks.","start":12.96,"end":13.46,"sentiment":"positive","sentiment_score":0.46909335255622864},{"text":"Please stay on the line.","start":13.985,"end":15.605,"sentiment":"neutral","sentiment_score":-0.069329734146595},{"text":"I'm sorry.","start":37.04,"end":37.84,"sentiment":"negative","sentiment_score":-0.498869389295578},{"text":"This person is not available.","start":37.84,"end":39.38,"sentiment":"negative","sentiment_score":-0.6200435996055603},{"text":"If you would like","start":39.760002,"end":40.53594,"sentiment":"neutral","sentiment_score":-0.07543217204511166}],"sentiment":"neutral","sentiment_score":-0.2516023989985971,"channel":1,"num_words":17,"start":12.96,"end":40.53594}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like"},"intents":{"segments":[{"text":"Thanks.","start_word":17,"end_word":17,"intents":[{"intent":"Record name and reason","confidence_score":0.049277242},{"intent":"Record name","confidence_score":0.07293455}]},{"text":"I'm sorry.","start_word":23,"end_word":24,"intents":[{"intent":"Stay on line","confidence_score":0.14561613}]},{"text":"This person is not available.","start_word":25,"end_word":29,"intents":[{"intent":"Record reason","confidence_score":0.16196448},{"intent":"End call","confidence_score":0.01771937}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":-0.00298781949095428},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.46909335255622864},{"text":"Please stay on the line.","start_word":18,"end_word":22,"sentiment":"neutral","sentiment_score":-0.06097765266895294},{"text":"I'm sorry. This person is not available.","start_word":23,"end_word":29,"sentiment":"negative","sentiment_score":-0.5555335283279419},{"text":"If you would like","start_word":30,"end_word":33,"sentiment":"neutral","sentiment_score":-0.09095817804336548}],"average":{"sentiment":"neutral","sentiment_score":-0.12980652892071268}}}}