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But have you received but can you see the Wi Fi network on your device? Okay. The pass Wi Fi password is written underneath your router. Can you please check? There should be a sticker there where the Wi Fi key is printed. Yes. Hello? Yeah. That's a different password. That's for the PPPoE credentials. Yeah. Can you see the Wi Fi password? Mhmm. Okay. Let me just check on our end. Yeah. Can we try the PIN number? Sure. Actually, either of the two will work. Yeah. The 2.4 g is for better coverage, especially farther from the router, while the five g is for faster speeds when you're closer to the router. Okay. Your Internet is working now? Can we double check? Okay. It's working. Thank you, sir. If you run into any issues or have more questions, yes, feel free to give us a call anytime. You're welcome. Okay. Do you have a laptop or computer that we can use for us to check if the PPPoE credentials is correct to the router's configuration? But is the router connected at the one port? W a n port at the back of your router? Is there where the cable connected? Okay. Yes. No worries. Yeah. W a n, port. Okay. How about the other end of the cable? May I know where it is connected? And there's only one port there. Correct? Okay. It's showing here as well that the service is now online. Can we double check again? Should have you should have access to the Internet now. Yeah. Can we try to browse something for us to check if the Internet is working? Because I can see here now that there's a session log. So but I can see here on our end that there's a session log. So it should be working fine now. It's working? Okay then. If we run into any issues, just give us a callback. You're welcome. Bye. 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Good afternoon. This is Marlene from Earth and Life support. How can I assist you? Okay.\n\nCan I have your full name, please, for me to check the account? Okay. But have you received but can you see the Wi Fi network on your device? Okay. The pass Wi Fi password is written underneath your router.\n\nCan you please check? There should be a sticker there where the Wi Fi key is printed. Yes. Hello? Yeah.\n\nThat's a different password. That's for the PPPoE credentials. Yeah. Can you see the Wi Fi password? Mhmm.\n\nOkay. Let me just check on our end. Yeah. Can we try the PIN number? Sure.\n\nActually, either of the two will work. Yeah. The 2.4 g is for better coverage, especially farther from the router, while the five g is for faster speeds when you're closer to the router. Okay. Your Internet is working now?\n\nCan we double check? Okay. It's working. Thank you, sir. If you run into any issues or have more questions, yes, feel free to give us a call anytime.\n\nYou're welcome. Okay. Do you have a laptop or computer that we can use for us to check if the PPPoE credentials is correct to the router's configuration? But is the router connected at the one port? W a n port at the back of your router?\n\nIs there where the cable connected? Okay. Yes. No worries. Yeah.\n\nW a n, port. Okay. How about the other end of the cable? May I know where it is connected? And there's only one port there.\n\nCorrect? Okay. It's showing here as well that the service is now online. Can we double check again? Should have you should have access to the Internet now.\n\nYeah. Can we try to browse something for us to check if the Internet is working? Because I can see here now that there's a session log. So but I can see here on our end that there's a session log. So it should be working fine now.\n\nIt's working? Okay then. If we run into any issues, just give us a callback. You're welcome. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.029096554964780807},{"text":"Good afternoon.","start":1.92,"end":2.56,"sentiment":"positive","sentiment_score":0.39519116282463074},{"text":"This is Marlene from Earth and Life support.","start":2.56,"end":4.74,"sentiment":"positive","sentiment_score":0.41650650277733803},{"text":"How can I assist you?","start":5.52,"end":6.8199997,"sentiment":"positive","sentiment_score":0.3735306918621063},{"text":"Okay.","start":18.875,"end":19.195,"sentiment":"neutral","sentiment_score":-0.01990700699388981}],"sentiment":"positive","sentiment_score":0.352898667949964,"num_words":17,"start":0.96,"end":19.195},{"sentences":[{"text":"Can I have your full name, please, for me to check the 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service is now online.","start":352.79,"end":355.75,"sentiment":"neutral","sentiment_score":0.2223694839260795},{"text":"Can we double check again?","start":355.75,"end":357.135,"sentiment":"neutral","sentiment_score":0.11566058546304703},{"text":"Should have you should have access to the Internet now.","start":361.77502,"end":364.995,"sentiment":"neutral","sentiment_score":0.2983953967690468}],"sentiment":"neutral","sentiment_score":0.2194697115836399,"num_words":28,"start":346.23,"end":364.995},{"sentences":[{"text":"Yeah.","start":403.09,"end":403.49,"sentiment":"neutral","sentiment_score":0.06063301116228104},{"text":"Can we try to browse something for us to check if the Internet is working?","start":403.49,"end":407.91,"sentiment":"neutral","sentiment_score":0.04492249314983686},{"text":"Because I can see here now that there's a session log.","start":431.52,"end":434.97998,"sentiment":"neutral","sentiment_score":-0.022075980478389698},{"text":"So but I can see here on our end that there's a session log.","start":436.615,"end":440.555,"sentiment":"neutral","sentiment_score":0.007877433339932136},{"text":"So it should be working fine now.","start":441.495,"end":443.755,"sentiment":"neutral","sentiment_score":0.17429090025169508}],"sentiment":"neutral","sentiment_score":0.03795739565975964,"num_words":48,"start":403.09,"end":443.755},{"sentences":[{"text":"It's working?","start":458.1,"end":458.82,"sentiment":"neutral","sentiment_score":0.2624020278453827},{"text":"Okay then.","start":458.82,"end":459.62,"sentiment":"neutral","sentiment_score":0.11623568087816238},{"text":"If we run into any issues, just give us a callback.","start":459.86,"end":462.52,"sentiment":"neutral","sentiment_score":0.0495254018089988},{"text":"You're welcome.","start":464.66,"end":465.38,"sentiment":"positive","sentiment_score":0.4050418734550476},{"text":"Bye.","start":465.38,"end":465.54,"sentiment":"positive","sentiment_score":0.3777890205383301}],"sentiment":"neutral","sentiment_score":0.13832931137747234,"num_words":18,"start":458.1,"end":465.54},{"sentences":[{"text":"Have a great day.","start":465.54,"end":466.52,"sentiment":"positive","sentiment_score":0.7769885957241058}],"sentiment":"positive","sentiment_score":0.7769885957241058,"num_words":4,"start":465.54,"end":466.52}]}}]},{"alternatives":[{"transcript":"Hello? Hi. How are you doing? I've just received my new modem. I've plugged it in and everything, and the password that I was given last week isn't working. My name is Skye, and the surname is Lemarseny, l e m a r s e n y. Yeah. Yeah. So I can see the Wi Fi network on my phone, and when I go to put the password in, it says it's wrong. I don't know. I don't know. I don't have my glasses on. It says dual band model. Serial number SSD. Doesn't seem to be password on it anyway. Hello? I received a text message last night when sorry, last week when it was being delivered, and it says for your reference, your username is this and your password is this. Oh, okay. No. As I said, it's just got the sticker on the back that says Tender dual band Wi Fi six router, model, login address, input. It doesn't say anything about a password. No. It's got MAC serial number, SSID, and a PIN number. Is it the PIN number that password? Hang on a 6. And then I am I choosing Airtel Australia five g or Airtel Australia 2.4 g? Okay. 834. Yep. That PIN number's worked. Thanks so much for your help. Yeah. It's saying that it's connected. Well, it's saying there's the Bluetooth connect connected on my phone. So if I have any other issues connecting my TV and things, I'll call you back. Thanks so much. Oh, hang on. Now it's saying, it needs it. No Internet connection. So it connected it as obviously the right pass word, but now in orange underneath that, when I'm in the Wi Fi on my phone, it says no Internet connections. If if this is your Wi Fi network, try restarting the modem or router or contact your ISP, It says now. No. I don't normally. Oh, no. I don't. Sorry. The light on the router is flashing. Oh, it was flashing red. Now it's flashing green. Now it's flashing red again. Let me have a look. It's very difficult to see things so small on the back of these things. Bear with me. So which one should it be plugged into? W a n? No. It's not plugged into that one. It's plugged into a bit of a moment. So yeah. I'm switching that over now. It's plugged into the Linux network box. Yep. Yep. Now we've got a green light on the router. I'll go back into the same. Seems to. There's the blue tick on next to it on my phone while I'm still in Wi Fi. The green light is on on the router. Okay. Probably no. Come here. Pardon me? Yeah. It looks to be just waiting for her website to load. It seems to be going very slow, though. Yeah. Okay. So, yeah, it's working. I'm trying to Thanks so much for your help. 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Hi. How are you doing? I've just received my new modem. I've plugged it in and everything, and the password that I was given last week isn't working.\n\nMy name is Skye, and the surname is Lemarseny, l e m a r s e n y. Yeah. Yeah. So I can see the Wi Fi network on my phone, and when I go to put the password in, it says it's wrong. I don't know.\n\nI don't know. I don't have my glasses on. It says dual band model. Serial number SSD. Doesn't seem to be password on it anyway.\n\nHello? I received a text message last night when sorry, last week when it was being delivered, and it says for your reference, your username is this and your password is this. Oh, okay. No. As I said, it's just got the sticker on the back that says Tender dual band Wi Fi six router, model, login address, input.\n\nIt doesn't say anything about a password. No. It's got MAC serial number, SSID, and a PIN number. Is it the PIN number that password? Hang on a 6.\n\nAnd then I am I choosing Airtel Australia five g or Airtel Australia 2.4 g? Okay. 834. Yep. That PIN number's worked.\n\nThanks so much for your help. Yeah. It's saying that it's connected. Well, it's saying there's the Bluetooth connect connected on my phone. So if I have any other issues connecting my TV and things, I'll call you back.\n\nThanks so much. Oh, hang on. Now it's saying, it needs it. No Internet connection. So it connected it as obviously the right pass word, but now in orange underneath that, when I'm in the Wi Fi on my phone, it says no Internet connections.\n\nIf if this is your Wi Fi network, try restarting the modem or router or contact your ISP, It says now. No. I don't normally. Oh, no. I don't.\n\nSorry. The light on the router is flashing. Oh, it was flashing red. Now it's flashing green. Now it's flashing red again.\n\nLet me have a look. It's very difficult to see things so small on the back of these things. Bear with me. So which one should it be plugged into? W a n?\n\nNo. It's not plugged into that one. It's plugged into a bit of a moment. So yeah. I'm switching that over now.\n\nIt's plugged into the Linux network box. Yep. Yep. Now we've got a green light on the router. I'll go back into the same.\n\nSeems to. There's the blue tick on next to it on my phone while I'm still in Wi Fi. The green light is on on the router. Okay. Probably no.\n\nCome here. Pardon me? Yeah. It looks to be just waiting for her website to load. It seems to be going very slow, though.\n\nYeah. Okay. So, yeah, it's working. I'm trying to Thanks so much for your help. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.0729333907365799},{"text":"Hi.","start":6.0,"end":6.3199997,"sentiment":"positive","sentiment_score":0.38287684321403503},{"text":"How are you doing?","start":6.3199997,"end":7.22,"sentiment":"neutral","sentiment_score":0.26374756172299385},{"text":"I've just received my new modem.","start":7.3599997,"end":9.36,"sentiment":"neutral","sentiment_score":-0.19855395052582026},{"text":"I've plugged it in and everything, and the password that I was given last week isn't working.","start":9.36,"end":17.045,"sentiment":"negative","sentiment_score":-0.3442045616752961}],"sentiment":"neutral","sentiment_score":-0.19075864726870223,"num_words":29,"start":1.5999999,"end":17.045},{"sentences":[{"text":"My name is Skye, and the surname is Lemarseny, l e m a r s e n y.","start":22.625,"end":28.14,"sentiment":"neutral","sentiment_score":0.02589575397885508},{"text":"Yeah.","start":36.04,"end":36.28,"sentiment":"neutral","sentiment_score":-0.004146787337958813},{"text":"Yeah.","start":36.28,"end":36.52,"sentiment":"neutral","sentiment_score":-0.03530009835958481},{"text":"So I can see the Wi Fi network on my phone, and when I go to put the password in, it says it's wrong.","start":36.52,"end":41.954998,"sentiment":"neutral","sentiment_score":-0.15449167601764202},{"text":"I don't know.","start":56.46,"end":58.937855,"sentiment":"neutral","sentiment_score":-0.19218395153681436}],"sentiment":"neutral","sentiment_score":-0.08207819985344689,"num_words":47,"start":22.625,"end":58.937855},{"sentences":[{"text":"I don't know.","start":59.426785,"end":61.904644,"sentiment":"neutral","sentiment_score":-0.17844014366467795},{"text":"I don't have my glasses on.","start":62.39357,"end":67.83821,"sentiment":"neutral","sentiment_score":-0.1845883180697759},{"text":"It says dual band model.","start":68.32714,"end":72.645,"sentiment":"neutral","sentiment_score":-0.07011013627052307},{"text":"Serial number SSD.","start":75.745,"end":79.525,"sentiment":"neutral","sentiment_score":-0.07129910091559093},{"text":"Doesn't seem to be password on it anyway.","start":80.545,"end":82.885,"sentiment":"neutral","sentiment_score":-0.22067102044820786}],"sentiment":"neutral","sentiment_score":-0.1589066594839096,"num_words":25,"start":59.426785,"end":82.885},{"sentences":[{"text":"Hello?","start":87.48,"end":87.98,"sentiment":"neutral","sentiment_score":-0.02078302949666977},{"text":"I received a text message last night when sorry, last week when it was being delivered, and it says for your reference, your username is this and your password is this.","start":89.880005,"end":98.380005,"sentiment":"neutral","sentiment_score":-0.12691737495122418},{"text":"Oh, okay.","start":103.785,"end":104.365005,"sentiment":"neutral","sentiment_score":-0.02494803164154291},{"text":"No.","start":109.625,"end":109.945,"sentiment":"neutral","sentiment_score":-0.22915390133857727},{"text":"As I said, it's just got the sticker on the back that says Tender dual band Wi Fi six router, model, login address, input.","start":109.945,"end":120.66,"sentiment":"neutral","sentiment_score":-0.12837724418689808}],"sentiment":"neutral","sentiment_score":-0.12398856742528536,"num_words":59,"start":87.48,"end":120.66},{"sentences":[{"text":"It doesn't say anything about a password.","start":121.200005,"end":123.22,"sentiment":"neutral","sentiment_score":-0.27317031366484507},{"text":"No.","start":123.36,"end":123.86,"sentiment":"neutral","sentiment_score":-0.15722325444221497},{"text":"It's got MAC serial number, SSID, and a PIN number.","start":134.225,"end":138.005,"sentiment":"neutral","sentiment_score":-0.030466526560485364},{"text":"Is it the PIN number that password?","start":138.065,"end":139.765,"sentiment":"neutral","sentiment_score":0.006010802329650947},{"text":"Hang on a 6.","start":142.945,"end":165.02501,"sentiment":"neutral","sentiment_score":0.023957960307598114}],"sentiment":"neutral","sentiment_score":-0.07710942269527707,"num_words":29,"start":121.200005,"end":165.02501},{"sentences":[{"text":"And then I am I choosing Airtel Australia five g or Airtel Australia 2.4 g?","start":165.645,"end":171.47,"sentiment":"neutral","sentiment_score":0.018332861674328644},{"text":"Okay.","start":175.21,"end":175.71,"sentiment":"neutral","sentiment_score":0.07215622812509537},{"text":"834.","start":180.57,"end":181.87001,"sentiment":"neutral","sentiment_score":0.041467998176813126},{"text":"Yep.","start":193.765,"end":194.085,"sentiment":"neutral","sentiment_score":0.22005586326122284},{"text":"That PIN number's worked.","start":194.085,"end":195.285,"sentiment":"neutral","sentiment_score":0.2971273362636566}],"sentiment":"neutral","sentiment_score":0.0816901072605767,"num_words":22,"start":165.645,"end":195.285},{"sentences":[{"text":"Thanks so much for your help.","start":195.285,"end":196.82501,"sentiment":"positive","sentiment_score":0.7508641878763834},{"text":"Yeah.","start":209.27,"end":209.59,"sentiment":"neutral","sentiment_score":0.06034192442893982},{"text":"It's saying that it's connected.","start":209.59,"end":211.21,"sentiment":"neutral","sentiment_score":0.05344672054052353},{"text":"Well, it's saying there's the Bluetooth connect connected on my phone.","start":216.655,"end":220.015,"sentiment":"neutral","sentiment_score":0.014253088468897411},{"text":"So if I have any other issues connecting my TV and things, I'll call you back.","start":220.015,"end":224.675,"sentiment":"neutral","sentiment_score":0.0446390169672668}],"sentiment":"neutral","sentiment_score":0.14625048459035894,"num_words":39,"start":195.285,"end":224.675},{"sentences":[{"text":"Thanks so much.","start":231.15001,"end":232.21,"sentiment":"positive","sentiment_score":0.5490986108779907},{"text":"Oh, hang on.","start":232.27,"end":232.83,"sentiment":"neutral","sentiment_score":0.10626622786124547},{"text":"Now it's saying, it needs it.","start":232.83,"end":234.51001,"sentiment":"neutral","sentiment_score":0.07428362655142944},{"text":"No Internet connection.","start":234.51001,"end":235.81,"sentiment":"neutral","sentiment_score":-0.12580718596776327},{"text":"So it connected it as obviously the right pass word, but now in orange underneath that, when I'm in the Wi Fi on my phone, it says no Internet connections.","start":238.19,"end":247.875,"sentiment":"neutral","sentiment_score":-0.09749495560924212}],"sentiment":"neutral","sentiment_score":-0.019788310014539293,"num_words":45,"start":231.15001,"end":247.875},{"sentences":[{"text":"If if this is your Wi Fi network, try restarting the modem or router or contact your ISP, It says now.","start":249.69499,"end":259.76,"sentiment":"neutral","sentiment_score":-0.04882506015045302},{"text":"No.","start":261.5,"end":261.9,"sentiment":"neutral","sentiment_score":-0.09060356020927428},{"text":"I don't normally.","start":261.9,"end":262.88,"sentiment":"neutral","sentiment_score":-0.09471139560143153},{"text":"Oh, no.","start":271.815,"end":272.135,"sentiment":"neutral","sentiment_score":-0.09532946720719337},{"text":"I don't.","start":272.135,"end":272.535,"sentiment":"neutral","sentiment_score":-0.11020725220441818}],"sentiment":"neutral","sentiment_score":-0.06245301548263122,"num_words":29,"start":249.69499,"end":272.535},{"sentences":[{"text":"Sorry.","start":272.535,"end":273.035,"sentiment":"neutral","sentiment_score":-0.13323330879211426},{"text":"The light on the router is flashing.","start":275.095,"end":278.315,"sentiment":"neutral","sentiment_score":-0.17703438230923244},{"text":"Oh, it was flashing red.","start":279.095,"end":281.335,"sentiment":"neutral","sentiment_score":-0.10907842516899109},{"text":"Now it's flashing green.","start":281.335,"end":282.79498,"sentiment":"neutral","sentiment_score":-0.08127897419035435},{"text":"Now it's flashing red again.","start":283.3,"end":284.84,"sentiment":"neutral","sentiment_score":-0.07607438415288925}],"sentiment":"neutral","sentiment_score":-0.11924336037852547,"num_words":22,"start":272.535,"end":284.84},{"sentences":[{"text":"Let me have a look.","start":298.23502,"end":299.45502,"sentiment":"neutral","sentiment_score":-0.01910259500145912},{"text":"It's very difficult to see things so small on the back of these things.","start":303.275,"end":307.215,"sentiment":"negative","sentiment_score":-0.36639568848269327},{"text":"Bear with me.","start":307.61002,"end":308.51,"sentiment":"neutral","sentiment_score":-0.10381191968917847},{"text":"So which one should it be plugged into?","start":318.17,"end":320.01,"sentiment":"neutral","sentiment_score":0.012052182457409799},{"text":"W a n?","start":320.01,"end":321.15,"sentiment":"neutral","sentiment_score":-0.0009638901877527436}],"sentiment":"neutral","sentiment_score":-0.16493826011322776,"num_words":33,"start":298.23502,"end":321.15},{"sentences":[{"text":"No.","start":324.035,"end":324.275,"sentiment":"neutral","sentiment_score":-0.0776522159576416},{"text":"It's not plugged into that one.","start":324.275,"end":325.955,"sentiment":"neutral","sentiment_score":-0.11363264173269272},{"text":"It's plugged into a bit of a moment.","start":325.955,"end":327.655,"sentiment":"neutral","sentiment_score":-0.06669316766783595},{"text":"So yeah.","start":327.79498,"end":331.715,"sentiment":"neutral","sentiment_score":0.0010704128071665773},{"text":"I'm switching that over now.","start":331.715,"end":333.335,"sentiment":"neutral","sentiment_score":0.02799758017063141}],"sentiment":"neutral","sentiment_score":-0.052312030964954334,"num_words":22,"start":324.035,"end":333.335},{"sentences":[{"text":"It's plugged into the Linux network box.","start":338.84,"end":342.22,"sentiment":"neutral","sentiment_score":0.011705436145088502},{"text":"Yep.","start":346.6,"end":347.1,"sentiment":"neutral","sentiment_score":0.05474858731031418},{"text":"Yep.","start":347.40002,"end":347.90002,"sentiment":"neutral","sentiment_score":0.07361529022455215},{"text":"Now we've got a green light on the router.","start":348.52002,"end":350.7,"sentiment":"neutral","sentiment_score":0.20146583517392477},{"text":"I'll go back into the same.","start":360.245,"end":362.025,"sentiment":"neutral","sentiment_score":0.15189180771509805}],"sentiment":"neutral","sentiment_score":0.12228522055859987,"num_words":24,"start":338.84,"end":362.025},{"sentences":[{"text":"Seems to.","start":388.835,"end":389.57498,"sentiment":"neutral","sentiment_score":0.10191591829061508},{"text":"There's the blue tick on next to it on my phone while I'm still in Wi Fi.","start":392.275,"end":397.18002,"sentiment":"neutral","sentiment_score":0.04628443772740224},{"text":"The green light is on on the router.","start":397.80002,"end":400.30002,"sentiment":"neutral","sentiment_score":0.03137323446571827},{"text":"Okay.","start":408.63498,"end":409.13498,"sentiment":"neutral","sentiment_score":-0.003799213096499443},{"text":"Probably no.","start":418.81,"end":419.63,"sentiment":"neutral","sentiment_score":-0.06604382395744324}],"sentiment":"neutral","sentiment_score":0.03685887642204762,"num_words":30,"start":388.835,"end":419.63},{"sentences":[{"text":"Come here.","start":425.93,"end":426.75,"sentiment":"neutral","sentiment_score":-0.06068192794919014},{"text":"Pardon me?","start":435.80502,"end":436.545,"sentiment":"neutral","sentiment_score":-0.043573301285505295},{"text":"Yeah.","start":442.045,"end":442.545,"sentiment":"neutral","sentiment_score":0.09783880412578584},{"text":"It looks to be just waiting for her website to load.","start":444.36502,"end":449.30002,"sentiment":"neutral","sentiment_score":-0.0643939118493687},{"text":"It seems to be going very slow, though.","start":449.30002,"end":451.4,"sentiment":"negative","sentiment_score":-0.37701691314578056}],"sentiment":"neutral","sentiment_score":-0.15979749957720438,"num_words":24,"start":425.93,"end":451.4},{"sentences":[{"text":"Yeah.","start":455.79694,"end":455.87695,"sentiment":"neutral","sentiment_score":0.02465818077325821},{"text":"Okay.","start":455.87695,"end":455.95694,"sentiment":"neutral","sentiment_score":0.0706622302532196},{"text":"So, yeah, it's working.","start":455.95694,"end":457.81693,"sentiment":"neutral","sentiment_score":0.2140582576394081},{"text":"I'm trying to Thanks so much for your help.","start":460.27695,"end":464.37692,"sentiment":"positive","sentiment_score":0.4527995532585515},{"text":"Bye.","start":466.75693,"end":467.25693,"sentiment":"neutral","sentiment_score":-0.08444199711084366}],"sentiment":"neutral","sentiment_score":0.3088942139875144,"num_words":16,"start":455.79694,"end":467.25693}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Good afternoon. This is Marlene from Earth and Life support. How can I\n\nChannel 1: Hi.\n\nChannel 0: assist\n\nChannel 1: How\n\nChannel 0: you?\n\nChannel 1: are you doing? I've just received my new modem. I've plugged it in and everything, and the password that I was given last week isn't working.\n\nChannel 0: Okay. Can I have your full name, please, for me to check the account?\n\nChannel 1: My name is Skye, and the surname is Lemarseny, l e m a r s e n y.\n\nChannel 0: Okay. But have you received but can you see the Wi Fi network on your\n\nChannel 1: Yeah.\n\nChannel 0: device?\n\nChannel 1: Yeah. So I can see the Wi Fi network on my phone, and when I go to put the password in, it says it's wrong.\n\nChannel 0: Okay. The pass Wi Fi password is written underneath your router. Can you please check? There should be a sticker there where the Wi Fi key is printed.\n\nChannel 1: I don't know. I don't know. I don't have my glasses on. It says dual band model. Serial number SSD.\n\nDoesn't seem to be password on it anyway. Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: I received a text message last night when sorry, last week when it was being delivered, and it says for your reference, your username is this and your password is this.\n\nChannel 0: Yeah. That's a different password. That's for the PPPoE credentials.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah. Can you see the Wi Fi password?\n\nChannel 1: No. As I said, it's just got the sticker\n\nChannel 0: Mhmm.\n\nChannel 1: on the back that says Tender dual band Wi Fi six router, model, login address, input. It doesn't say anything about a password. No.\n\nChannel 0: Okay. Let me just check on our\n\nChannel 1: It's got MAC serial number, SSID, and a PIN number. Is it the PIN number\n\nChannel 0: end.\n\nChannel 1: that password?\n\nChannel 0: Yeah. Can we try the PIN number?\n\nChannel 1: Hang on a\n\nChannel 0: Sure.\n\nChannel 1: 6. And then I am I choosing Airtel Australia five g or Airtel Australia 2.4 g?\n\nChannel 0: Actually, either of the two will work.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: 834.\n\nChannel 0: The 2.4 g is for better coverage, especially farther from the router, while the five g is for faster speeds when you're closer to the router.\n\nChannel 1: Yep. That PIN number's worked. Thanks so much for your help.\n\nChannel 0: Okay. Your Internet is working now? Can we double check?\n\nChannel 1: Yeah. It's saying that it's connected.\n\nChannel 0: Okay. It's working.\n\nChannel 1: Well, it's saying there's the Bluetooth connect connected on my phone. So if I have any other issues connecting my TV and things, I'll call you back.\n\nChannel 0: Thank you, sir. If you run into any issues or have more questions, yes, feel free to give us a call anytime.\n\nChannel 1: Thanks so much. Oh, hang on. Now\n\nChannel 0: You're\n\nChannel 1: it's\n\nChannel 0: welcome.\n\nChannel 1: saying, it needs it. No Internet connection. So it connected it as obviously the right pass word, but now in orange underneath that, when I'm in the Wi Fi on my phone, it says no Internet connections. If if this is your Wi Fi network, try restarting the modem or router or contact your ISP, It says\n\nChannel 0: Okay. Do you have a laptop\n\nChannel 1: now.\n\nChannel 0: or computer\n\nChannel 1: No. I don't normally.\n\nChannel 0: that we can use for us to check if the PPPoE credentials is correct to the router's configuration?\n\nChannel 1: Oh, no. I don't. Sorry. The light on the router is flashing. Oh, it was flashing red.\n\nNow it's flashing green. Now it's flashing red again.\n\nChannel 0: But is the router connected at the one port? W a n port at the back of your router? Is there where the cable connected?\n\nChannel 1: Let me have a look. It's very difficult to see things so small on the back of these things. Bear with me.\n\nChannel 0: Okay. Yes. No worries.\n\nChannel 1: So which one should it be plugged into? W a n?\n\nChannel 0: Yeah. W a n, port.\n\nChannel 1: No. It's not plugged into that one. It's plugged into a bit of a moment. So\n\nChannel 0: Okay.\n\nChannel 1: yeah. I'm switching that over now.\n\nChannel 0: How about the other end of the cable? May I know where it is connected?\n\nChannel 1: It's plugged into the Linux network box.\n\nChannel 0: And there's only one port there. Correct?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay.\n\nChannel 1: Now we've got a green light on the router.\n\nChannel 0: It's showing here as well that the service is now online. Can we double check again?\n\nChannel 1: I'll go back into the same.\n\nChannel 0: Should have you should have access to the Internet now.\n\nChannel 1: Seems to. There's the blue tick on next to it on my phone while I'm still in Wi Fi. The green light is on on the router.\n\nChannel 0: Yeah. Can we try to browse something for us to check if the Internet is working?\n\nChannel 1: Okay. Probably no. Come here.\n\nChannel 0: Because I can see here now that there's a session log.\n\nChannel 1: Pardon me?\n\nChannel 0: So but I can see here on our end that there's a session log. So it\n\nChannel 1: Yeah.\n\nChannel 0: should be working fine now.\n\nChannel 1: It looks to be just waiting for her website to load. It seems to be going very slow, though. Yeah. Okay. So, yeah, it's working.\n\nChannel 0: It's working? Okay then. If we run\n\nChannel 1: I'm\n\nChannel 0: into any\n\nChannel 1: trying\n\nChannel 0: issues,\n\nChannel 1: to\n\nChannel 0: just give us a callback.\n\nChannel 1: Thanks so much for your help.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.029096554964780807}],"sentiment":"neutral","sentiment_score":0.029096554964780807,"channel":0,"num_words":1,"start":0.96,"end":1.46},{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.0729333907365799}],"sentiment":"neutral","sentiment_score":0.0729333907365799,"channel":1,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Good afternoon.","start":1.92,"end":2.56,"sentiment":"positive","sentiment_score":0.39519116282463074},{"text":"This is Marlene from Earth and Life support.","start":2.56,"end":4.74,"sentiment":"positive","sentiment_score":0.41650650277733803},{"text":"How can I","start":5.52,"end":6.0,"sentiment":"positive","sentiment_score":0.4006780783335368}],"sentiment":"positive","sentiment_score":0.4095745063745059,"channel":0,"num_words":13,"start":1.92,"end":6.0},{"sentences":[{"text":"Hi.","start":6.0,"end":6.3199997,"sentiment":"positive","sentiment_score":0.38287684321403503}],"sentiment":"positive","sentiment_score":0.38287684321403503,"channel":1,"num_words":1,"start":6.0,"end":6.3199997},{"sentences":[{"text":"assist","start":6.0,"end":6.3199997,"sentiment":"positive","sentiment_score":0.3425150513648987}],"sentiment":"positive","sentiment_score":0.3425150513648987,"channel":0,"num_words":1,"start":6.0,"end":6.3199997},{"sentences":[{"text":"How","start":6.3199997,"end":6.48,"sentiment":"positive","sentiment_score":0.34161508083343506}],"sentiment":"positive","sentiment_score":0.34161508083343506,"channel":1,"num_words":1,"start":6.3199997,"end":6.48},{"sentences":[{"text":"you?","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.3231041729450226}],"sentiment":"neutral","sentiment_score":0.3231041729450226,"channel":0,"num_words":1,"start":6.3199997,"end":6.8199997},{"sentences":[{"text":"are you doing?","start":6.48,"end":7.22,"sentiment":"neutral","sentiment_score":0.23779172201951346},{"text":"I've just received my new modem.","start":7.3599997,"end":9.36,"sentiment":"neutral","sentiment_score":-0.19855395052582026},{"text":"I've plugged it in and everything, and the password that I was given last week isn't working.","start":9.36,"end":17.045,"sentiment":"negative","sentiment_score":-0.3442045616752961}],"sentiment":"neutral","sentiment_score":-0.24343946482986212,"channel":1,"num_words":26,"start":6.48,"end":17.045},{"sentences":[{"text":"Okay.","start":18.875,"end":19.195,"sentiment":"neutral","sentiment_score":-0.01990700699388981},{"text":"Can I have your full name, please, for me to check the account?","start":19.195,"end":21.855,"sentiment":"neutral","sentiment_score":0.04680971829937054}],"sentiment":"neutral","sentiment_score":0.04204423792128052,"channel":0,"num_words":14,"start":18.875,"end":21.855},{"sentences":[{"text":"My name is Skye, and the surname is Lemarseny, l e m a r s e n y.","start":22.625,"end":28.14,"sentiment":"neutral","sentiment_score":0.02589575397885508}],"sentiment":"neutral","sentiment_score":0.02589575397885508,"channel":1,"num_words":18,"start":22.625,"end":28.14},{"sentences":[{"text":"Okay.","start":29.035,"end":29.535,"sentiment":"neutral","sentiment_score":0.02786252647638321},{"text":"But have you received but can you see the Wi Fi network on 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there.","start":343.75,"end":346.01,"sentiment":"neutral","sentiment_score":0.0010427830275148153},{"text":"Correct?","start":346.23,"end":346.73,"sentiment":"neutral","sentiment_score":0.025219161063432693}],"sentiment":"neutral","sentiment_score":0.004496551318360227,"channel":0,"num_words":7,"start":343.75,"end":346.73},{"sentences":[{"text":"Yep.","start":346.6,"end":347.1,"sentiment":"neutral","sentiment_score":0.05474858731031418},{"text":"Yep.","start":347.40002,"end":347.90002,"sentiment":"neutral","sentiment_score":0.07361529022455215}],"sentiment":"neutral","sentiment_score":0.06418193876743317,"channel":1,"num_words":2,"start":346.6,"end":347.90002},{"sentences":[{"text":"Okay.","start":347.67,"end":348.17,"sentiment":"neutral","sentiment_score":0.11161154508590698}],"sentiment":"neutral","sentiment_score":0.11161154508590698,"channel":0,"num_words":1,"start":347.67,"end":348.17},{"sentences":[{"text":"Now we've got a green light on the router.","start":348.52002,"end":350.7,"sentiment":"neutral","sentiment_score":0.20146583517392477}],"sentiment":"neutral","sentiment_score":0.20146583517392477,"channel":1,"num_words":9,"start":348.52002,"end":350.7},{"sentences":[{"text":"It's showing here as well that the service is now online.","start":352.79,"end":355.75,"sentiment":"neutral","sentiment_score":0.2223694839260795},{"text":"Can we double check again?","start":355.75,"end":357.135,"sentiment":"neutral","sentiment_score":0.11566058546304703}],"sentiment":"neutral","sentiment_score":0.18902295315638185,"channel":0,"num_words":16,"start":352.79,"end":357.135},{"sentences":[{"text":"I'll go back into the same.","start":360.245,"end":362.025,"sentiment":"neutral","sentiment_score":0.15189180771509805}],"sentiment":"neutral","sentiment_score":0.15189180771509805,"channel":1,"num_words":6,"start":360.245,"end":362.025},{"sentences":[{"text":"Should have you should have access to the Internet now.","start":361.77502,"end":364.995,"sentiment":"neutral","sentiment_score":0.2983953967690468}],"sentiment":"neutral","sentiment_score":0.2983953967690468,"channel":0,"num_words":10,"start":361.77502,"end":364.995},{"sentences":[{"text":"Seems to.","start":388.835,"end":389.57498,"sentiment":"neutral","sentiment_score":0.10191591829061508},{"text":"There's the blue tick on next to it on my phone while I'm still in Wi Fi.","start":392.275,"end":397.18002,"sentiment":"neutral","sentiment_score":0.04628443772740224},{"text":"The green light is on on the router.","start":397.80002,"end":400.30002,"sentiment":"neutral","sentiment_score":0.03137323446571827}],"sentiment":"neutral","sentiment_score":0.04598715383973387,"channel":1,"num_words":27,"start":388.835,"end":400.30002},{"sentences":[{"text":"Yeah.","start":403.09,"end":403.49,"sentiment":"neutral","sentiment_score":0.06063301116228104},{"text":"Can we try to browse something for us to check if the Internet is 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it","start":441.495,"end":442.055,"sentiment":"neutral","sentiment_score":0.030401574447751045}],"sentiment":"neutral","sentiment_score":0.010692950978409499,"channel":0,"num_words":16,"start":436.615,"end":442.055},{"sentences":[{"text":"Yeah.","start":442.045,"end":442.545,"sentiment":"neutral","sentiment_score":0.09783880412578584}],"sentiment":"neutral","sentiment_score":0.09783880412578584,"channel":1,"num_words":1,"start":442.045,"end":442.545},{"sentences":[{"text":"should be working fine now.","start":442.055,"end":443.755,"sentiment":"neutral","sentiment_score":0.2318466305732727}],"sentiment":"neutral","sentiment_score":0.2318466305732727,"channel":0,"num_words":5,"start":442.055,"end":443.755},{"sentences":[{"text":"It looks to be just waiting for her website to load.","start":444.36502,"end":449.30002,"sentiment":"neutral","sentiment_score":-0.0643939118493687},{"text":"It seems to be going very slow, though.","start":449.30002,"end":451.4,"sentiment":"negative","sentiment_score":-0.37701691314578056},{"text":"Yeah.","start":455.79694,"end":455.87695,"sentiment":"neutral","sentiment_score":0.02465818077325821},{"text":"Okay.","start":455.87695,"end":455.95694,"sentiment":"neutral","sentiment_score":0.0706622302532196},{"text":"So, yeah, it's working.","start":455.95694,"end":457.81693,"sentiment":"neutral","sentiment_score":0.2140582576394081}],"sentiment":"neutral","sentiment_score":-0.1109165957570076,"channel":1,"num_words":25,"start":444.36502,"end":457.81693},{"sentences":[{"text":"It's working?","start":458.1,"end":458.82,"sentiment":"neutral","sentiment_score":0.2624020278453827},{"text":"Okay then.","start":458.82,"end":459.62,"sentiment":"neutral","sentiment_score":0.11623568087816238},{"text":"If we run","start":459.86,"end":460.34,"sentiment":"neutral","sentiment_score":0.05997334917386373}],"sentiment":"neutral","sentiment_score":0.13388506642409734,"channel":0,"num_words":7,"start":458.1,"end":460.34},{"sentences":[{"text":"I'm","start":460.27695,"end":460.59692,"sentiment":"neutral","sentiment_score":0.024905946105718613}],"sentiment":"neutral","sentiment_score":0.024905946105718613,"channel":1,"num_words":1,"start":460.27695,"end":460.59692},{"sentences":[{"text":"into any","start":460.34,"end":460.82,"sentiment":"neutral","sentiment_score":0.00904090702533722}],"sentiment":"neutral","sentiment_score":0.00904090702533722,"channel":0,"num_words":2,"start":460.34,"end":460.82},{"sentences":[{"text":"trying","start":460.59692,"end":460.91693,"sentiment":"neutral","sentiment_score":-0.02818993479013443}],"sentiment":"neutral","sentiment_score":-0.02818993479013443,"channel":1,"num_words":1,"start":460.59692,"end":460.91693},{"sentences":[{"text":"issues,","start":460.82,"end":461.22,"sentiment":"neutral","sentiment_score":0.04058085009455681}],"sentiment":"neutral","sentiment_score":0.04058085009455681,"channel":0,"num_words":1,"start":460.82,"end":461.22},{"sentences":[{"text":"to","start":460.91693,"end":461.41693,"sentiment":"neutral","sentiment_score":0.04653247445821762}],"sentiment":"neutral","sentiment_score":0.04653247445821762,"channel":1,"num_words":1,"start":460.91693,"end":461.41693},{"sentences":[{"text":"just give us a callback.","start":461.22,"end":462.52,"sentiment":"neutral","sentiment_score":0.061239341646432875}],"sentiment":"neutral","sentiment_score":0.061239341646432875,"channel":0,"num_words":5,"start":461.22,"end":462.52},{"sentences":[{"text":"Thanks so much for your help.","start":462.99692,"end":464.37692,"sentiment":"positive","sentiment_score":0.671991248925527}],"sentiment":"positive","sentiment_score":0.671991248925527,"channel":1,"num_words":6,"start":462.99692,"end":464.37692},{"sentences":[{"text":"You're welcome.","start":464.66,"end":465.38,"sentiment":"positive","sentiment_score":0.4050418734550476},{"text":"Bye.","start":465.38,"end":465.54,"sentiment":"positive","sentiment_score":0.3777890205383301},{"text":"Have a great day.","start":465.54,"end":466.52,"sentiment":"positive","sentiment_score":0.7769885957241058}],"sentiment":"positive","sentiment_score":0.6136895929064069,"channel":0,"num_words":7,"start":464.66,"end":466.52},{"sentences":[{"text":"Bye.","start":466.75693,"end":467.25693,"sentiment":"neutral","sentiment_score":-0.08444199711084366}],"sentiment":"neutral","sentiment_score":-0.08444199711084366,"channel":1,"num_words":1,"start":466.75693,"end":467.25693}]},"summary":{"result":"success","short":"A customer named Skye called Earth and Life support because her modem and router were not working. The representative, Marlene, checked the account and found that the customer's WiFi network was not working. They also checked the modem and router and found that the customer's router was not connecting to the internet. The representative also checked the modem and router and found that the customer's session log was not working."},"intents":{"segments":[{"text":"I've just received my new modem. I've plugged it in and everything, and the password that I was given last week isn't working. Okay.","start_word":22,"end_word":45,"intents":[{"intent":"Assist with modem","confidence_score":0.05066974}]},{"text":"Can I have your full name, please, for me to check the account?","start_word":46,"end_word":58,"intents":[{"intent":"Check account","confidence_score":0.8576534},{"intent":"Check username","confidence_score":0.0005886606}]},{"text":"But have you received but can you see the Wi Fi network on your Yeah. device?","start_word":78,"end_word":93,"intents":[{"intent":"Check wi fi network","confidence_score":0.33016092}]},{"text":"Let me just check on our It's got MAC serial number, SSID, and a PIN number.","start_word":264,"end_word":279,"intents":[{"intent":"Check pin number","confidence_score":0.284718}]},{"text":"Your Internet is working now? Can we double check? Yeah.","start_word":363,"end_word":372,"intents":[{"intent":"Check internet connection","confidence_score":0.0033373798}]},{"text":"Now we've got a green light on the router. It's showing here as well that the service is now online. Can we double check again?","start_word":676,"end_word":700,"intents":[{"intent":"Check router status","confidence_score":0.013124699}]},{"text":"Can we try to browse something for us to check if the Internet is working? Okay.","start_word":745,"end_word":760,"intents":[{"intent":"Check internet access","confidence_score":0.0071857744}]},{"text":"If we run I'm into any trying issues, to just give us a callback. Thanks so much for your help.","start_word":829,"end_word":848,"intents":[{"intent":"Offer assistance","confidence_score":0.004184982}]}]},"sentiments":{"segments":[{"text":"Hello? Hello?","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.0510149747133255},{"text":"Good afternoon. This is Marlene from Earth and Life support. How can I assist Hi.","start_word":2,"end_word":16,"sentiment":"positive","sentiment_score":0.4015967547893524},{"text":"you? How are you doing? I've just received my new modem.","start_word":17,"end_word":27,"sentiment":"neutral","sentiment_score":0.010399186983704569},{"text":"I've plugged it in and everything, and the password that I was given last week isn't working.","start_word":28,"end_word":44,"sentiment":"negative","sentiment_score":-0.3408607840538025},{"text":"Okay. Can I have your full name, please, for me to check the account? My name is Skye, and the surname is Lemarseny, l e m a r s e n y. Okay. But have you received but can you see the Wi Fi network on your Yeah. device? Yeah. So I can see the Wi Fi network on my phone, and when I go to put the password in, it says it's wrong. Okay. The pass Wi Fi password is written underneath your router. Can you please check? There should be a sticker there where the Wi Fi key is printed. I don't know. I don't know. I don't have my glasses on. It says dual band model. Serial number SSD. Doesn't seem to be password on it anyway. Hello? Yes. Hello? I received a text message last night when sorry, last week when it was being delivered, and it says for your reference, your username is this and your password is this. Yeah. That's a different password. That's for the PPPoE credentials. Oh, okay. Yeah. Can you see the Wi Fi password? No. As I said, it's just got the sticker Mhmm. on the back that says Tender dual band Wi Fi six router, model, login address, input. It doesn't say anything about a password. No. Okay. Let me just check on our It's got MAC serial number, SSID, and a PIN number. Is it the PIN number end. that password? Yeah. Can we try the PIN number? Hang on a Sure. 6. And then I am I choosing Airtel Australia five g or Airtel Australia 2.4 g? Actually, either of the two will work. Okay. Yeah. 834. The 2.4 g is for better coverage, especially farther from the router, while the five g is for faster speeds when you're closer to the router. Yep. That PIN number's worked.","start_word":45,"end_word":355,"sentiment":"neutral","sentiment_score":-0.043574182454412774},{"text":"Thanks so much for your help.","start_word":356,"end_word":361,"sentiment":"positive","sentiment_score":0.7403640151023865},{"text":"Okay. Your Internet is working now? Can we double check? Yeah. It's saying that it's connected. Okay. It's working. Well, it's saying there's the Bluetooth connect connected on my phone. So if I have any other issues connecting my TV and things, I'll call you back.","start_word":362,"end_word":407,"sentiment":"neutral","sentiment_score":0.08396438509225845},{"text":"Thank you, sir.","start_word":408,"end_word":410,"sentiment":"positive","sentiment_score":0.4851544499397278},{"text":"If you run into any issues or have more questions, yes, feel free to give us a call anytime.","start_word":411,"end_word":429,"sentiment":"neutral","sentiment_score":0.2331871837377548},{"text":"Thanks so much.","start_word":430,"end_word":432,"sentiment":"positive","sentiment_score":0.5286686420440674},{"text":"Oh, hang on. Now You're it's welcome. saying, it needs it. No Internet connection. So it connected it as obviously the right pass word, but now in orange underneath that, when I'm in the Wi Fi on my phone, it says no Internet connections. If if this is your Wi Fi network, try restarting the modem or router or contact your ISP, It says Okay. Do you have a laptop now. or computer No. I don't normally. that we can use for us to check if the PPPoE credentials is correct to the router's configuration? Oh, no. I don't. Sorry. The light on the router is flashing. Oh, it was flashing red. Now it's flashing green. Now it's flashing red again. But is the router connected at the one port? W a n port at the back of your router? Is there where the cable connected? Let me have a look.","start_word":433,"end_word":583,"sentiment":"neutral","sentiment_score":-0.04908244447807306},{"text":"It's very difficult to see things so small on the back of these things.","start_word":584,"end_word":597,"sentiment":"negative","sentiment_score":-0.35629159212112427},{"text":"Bear with me. Okay. Yes. No worries. So which one should it be plugged into? W a n? Yeah. W a n, port. No. It's not plugged into that one. It's plugged into a bit of a moment. So Okay. yeah. I'm switching that over now. How about the other end of the cable? May I know where it is connected? It's plugged into the Linux network box. And there's only one port there. Correct? Yep. Yep. Okay. Now we've got a green light on the router. It's showing here as well that the service is now online. Can we double check again? I'll go back into the same. Should have you should have access to the Internet now. Seems to. There's the blue tick on next to it on my phone while I'm still in Wi Fi. The green light is on on the router. Yeah. Can we try to browse something for us to check if the Internet is working? Okay. Probably no. Come here. Because I can see here now that there's a session log. Pardon me? So but I can see here on our end that there's a session log. So it Yeah. should be working fine now. It looks to be just waiting for her website to load.","start_word":598,"end_word":810,"sentiment":"neutral","sentiment_score":0.0421297587454319},{"text":"It seems to be going very slow, though.","start_word":811,"end_word":818,"sentiment":"negative","sentiment_score":-0.3753688335418701},{"text":"Yeah. Okay. So, yeah, it's working. It's working? Okay then. If we run I'm into any trying issues, to just give us a callback.","start_word":819,"end_word":842,"sentiment":"neutral","sentiment_score":0.11640889942646028},{"text":"Thanks so much for your help. You're welcome. Bye. Have a great day. Bye.","start_word":843,"end_word":856,"sentiment":"positive","sentiment_score":0.58754905632564}],"average":{"sentiment":"neutral","sentiment_score":0.010338449361942146}}}}