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If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.026940133422613144},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.010194260685238987},{"text":"Thanks, Aileen.","start":16.815,"end":17.955,"sentiment":"positive","sentiment_score":0.5156919956207275},{"text":"Please stay on the line.","start":18.255001,"end":19.875,"sentiment":"neutral","sentiment_score":0.05062839090824127},{"text":"I'm sorry.","start":41.344997,"end":42.164997,"sentiment":"neutral","sentiment_score":-0.1380116194486618}],"sentiment":"neutral","sentiment_score":0.046098115818145186,"num_words":26,"start":0.16,"end":42.164997},{"sentences":[{"text":"This person is not available.","start":42.225,"end":43.684998,"sentiment":"neutral","sentiment_score":-0.19154455959796907},{"text":"If you would like to leave an additional message, please reply after the tone.","start":44.144997,"end":48.085,"sentiment":"neutral","sentiment_score":-0.07056782048727785}],"sentiment":"neutral","sentiment_score":-0.10240380446377553,"num_words":19,"start":42.225,"end":48.085}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. Good afternoon. Absa. This is Arlene again from Direct Green Force.\n\nChannel 1: Thanks, Aileen. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: I sent to your email. And if everything looks good and you're happy with the quote, we can go ahead and process your booking. So what day would you like us to come out and do the cleaning service? If you receive this call, can you please call me back? Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.026940133422613144},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.010194260685238987}],"sentiment":"neutral","sentiment_score":0.011179312022731584,"channel":1,"num_words":17,"start":0.16,"end":4.98},{"sentences":[{"text":"Hi.","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.16971337795257568},{"text":"Good afternoon.","start":6.8799996,"end":7.62,"sentiment":"neutral","sentiment_score":0.2995120882987976},{"text":"Absa.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.22802752256393433},{"text":"This is Arlene again from Direct Green Force.","start":8.24,"end":10.98,"sentiment":"neutral","sentiment_score":0.26523383893072605}],"sentiment":"neutral","sentiment_score":0.25988631571332615,"channel":0,"num_words":12,"start":6.48,"end":10.98},{"sentences":[{"text":"Thanks, Aileen.","start":16.815,"end":17.955,"sentiment":"positive","sentiment_score":0.5156919956207275},{"text":"Please stay on the line.","start":18.255001,"end":19.875,"sentiment":"neutral","sentiment_score":0.05062839090824127},{"text":"I'm sorry.","start":41.344997,"end":42.164997,"sentiment":"neutral","sentiment_score":-0.1380116194486618},{"text":"This person is not available.","start":42.225,"end":43.684998,"sentiment":"neutral","sentiment_score":-0.19154455959796907},{"text":"If you would like to leave an additional message, please reply after the tone.","start":44.144997,"end":48.085,"sentiment":"neutral","sentiment_score":-0.07056782048727785}],"sentiment":"neutral","sentiment_score":-0.0334703420687999,"channel":1,"num_words":28,"start":16.815,"end":48.085},{"sentences":[{"text":"I sent to your email.","start":57.765,"end":59.144997,"sentiment":"neutral","sentiment_score":0.06335629224777221},{"text":"And if everything looks good and you're happy with the quote, we can go ahead and process your booking.","start":59.684998,"end":65.12,"sentiment":"positive","sentiment_score":0.48411742009614644},{"text":"So what day would you like us to come out and do the cleaning service?","start":65.26,"end":68.64,"sentiment":"neutral","sentiment_score":0.09099199573198954},{"text":"If you receive this call, can you please call me back?","start":69.1,"end":71.66,"sentiment":"neutral","sentiment_score":0.018085654147646645},{"text":"Thank you.","start":71.66,"end":72.56,"sentiment":"neutral","sentiment_score":0.28498487174510956}],"sentiment":"neutral","sentiment_score":0.2240154676569196,"channel":0,"num_words":52,"start":57.765,"end":72.56}]},"summary":{"result":"success","short":"An agent from Absa called a customer named Aileen to offer a quote for a cleaning service. The agent was unable to reach the customer's intended person and instead sent an email with instructions for leaving a message. The agent asked the customer to call back if they received the email and confirmed their preferred date for the cleaning service."},"intents":{"segments":[{"text":"So what day would you like us to come out and do the cleaning service? If you receive this call, can you please call me back? Thank you.","start_word":81,"end_word":108,"intents":[{"intent":"Schedule cleaning service","confidence_score":0.16096735}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi. Good afternoon. Absa. This is Arlene again from Direct Green Force.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.11667264997959136},{"text":"Thanks, Aileen.","start_word":29,"end_word":30,"sentiment":"positive","sentiment_score":0.4982134997844696},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. I sent to your email.","start_word":31,"end_word":61,"sentiment":"neutral","sentiment_score":-0.05792965739965439},{"text":"And if everything looks good and you're happy with the quote, we can go ahead and process your booking.","start_word":62,"end_word":80,"sentiment":"positive","sentiment_score":0.48377904295921326},{"text":"So what day would you like us to come out and do the cleaning service? If you receive this call, can you please call me back? Thank you.","start_word":81,"end_word":108,"sentiment":"neutral","sentiment_score":0.08176155388355255}],"average":{"sentiment":"neutral","sentiment_score":0.13901882440271512}}}}