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The only one is potentially David Siri that I don't know about. But he sent me a message this morning that everyone else was rescheduled for next week. Mhmm. Mhmm. In April, not for a whole week. Yeah. Yep. Mhmm. No. And I don't think anyone told me about that. Mhmm. Mhmm. Mhmm. Yes. Mhmm. Okay. Okay. Mhmm. Mhmm. Is there anything I know is that he's been booked in next Wednesday for me to talk about just reconfirming the SOA? Because he was confused about his insurances that already lapsed, that he was happy about lapsing. That's all I know. Caden told me his insurances, everything else was sorted already. Yep. Yep. Yep. Yep. Yes. Let let me chat with Whitlam on how the call went because it was just basically like, hey. We'll touch base next week. Because and this is why it gets so messy, honestly, when other advisers gets involved and they don't leave call logs because it's like, I don't get told any of it. So, like, if Larissa told me to do something, they don't ever tell us. So I I know there's any call logs. So I don't know what on earth is ever happening, and I don't get told until it gets raised later, and the client's, like, angry. And I was like, hang on a minute. What happened here? So, obviously, the brochure is trying to help, but sometimes it's messy when they don't communicate because now I'm like, cool. He should've like, because in my mind, I was like, yeah. Sweet. He was sorted a long, long, long time ago. And the only thing to for me to touch base next week is just to reconfirm that, no, his insurances with Pestar, whoever was lapsed. And it was only a thousand dollars a month, and he's putting more himself into super. So if anything were to happen, he could very easily cover that until the waiting period on the astronaut kicks in. That was it. And I was under the assumption that everything else was sorted, which, obviously, it wasn't. Let me message Whitlam and see. Because if he just said, oh, yeah. Call Veronica. We'll give you a call next Wednesday. There's no point to you calling him today and confusing him more. Like but if Whitlam said, oh, yeah. You speak to Veronica next week, and Jack will give you a call tomorrow, then maybe just touch base and to but then it's kinda pointless. What time were you speaking to him? No. No. And then I have back to back literally from eleven to 07:30 today. Yeah. I would say probably don't even worry about it. Yeah. Let me think. Okay. Yep. Yes. And in the email, if you can say, like, hey, Ronica. Briefly flagged it with you today. I did speak to Larissa in regards to this application just because, like, I'll look at it and be like, cool. What happened? You've obviously told me now, but it's like, this is the first I've ever even heard about not doing anything. Do you know what I mean? Could have been It would have probably been because if I was way sick or something, because otherwise, you would have come to me. Okay. Yes. Yep. No worries. Thanks, Jack. 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hello? How are you? Good. How are you? Mhmm.\n\nYes. Wittlumptage. He did send me a message that everyone was rescheduled for next week. The only one is potentially David Siri that I don't know about. But he sent me a message this morning that everyone else was rescheduled for next week.\n\nMhmm. Mhmm. In April, not for a whole week. Yeah. Yep.\n\nMhmm. No. And I don't think anyone told me about that. Mhmm. Mhmm.\n\nMhmm. Yes. Mhmm. Okay. Okay.\n\nMhmm. Mhmm. Is there anything I know is that he's been booked in next Wednesday for me to talk about just reconfirming the SOA? Because he was confused about his insurances that already lapsed, that he was happy about lapsing. That's all I know.\n\nCaden told me his insurances, everything else was sorted already. Yep. Yep. Yep. Yep.\n\nYes. Let let me chat with Whitlam on how the call went because it was just basically like, hey. We'll touch base next week. Because and this is why it gets so messy, honestly, when other advisers gets involved and they don't leave call logs because it's like, I don't get told any of it. So, like, if Larissa told me to do something, they don't ever tell us.\n\nSo I I know there's any call logs. So I don't know what on earth is ever happening, and I don't get told until it gets raised later, and the client's, like, angry. And I was like, hang on a minute. What happened here? So, obviously, the brochure is trying to help, but sometimes it's messy when they don't communicate because now I'm like, cool.\n\nHe should've like, because in my mind, I was like, yeah. Sweet. He was sorted a long, long, long time ago. And the only thing to for me to touch base next week is just to reconfirm that, no, his insurances with Pestar, whoever was lapsed. And it was only a thousand dollars a month, and he's putting more himself into super.\n\nSo if anything were to happen, he could very easily cover that until the waiting period on the astronaut kicks in. That was it. And I was under the assumption that everything else was sorted, which, obviously, it wasn't. Let me message Whitlam and see. Because if he just said, oh, yeah.\n\nCall Veronica. We'll give you a call next Wednesday. There's no point to you calling him today and confusing him more. Like but if Whitlam said, oh, yeah. You speak to Veronica next week, and Jack will give you a call tomorrow, then maybe just touch base and to but then it's kinda pointless.\n\nWhat time were you speaking to him? No. No. And then I have back to back literally from eleven to 07:30 today. Yeah.\n\nI would say probably don't even worry about it. Yeah. Let me think. Okay. Yep.\n\nYes. And in the email, if you can say, like, hey, Ronica. Briefly flagged it with you today. I did speak to Larissa in regards to this application just because, like, I'll look at it and be like, cool. What happened?\n\nYou've obviously told me now, but it's like, this is the first I've ever even heard about not doing anything. Do you know what I mean? Could have been It would have probably been because if I was way sick or something, because otherwise, you would have come to me. Okay. Yes.\n\nYep. No worries. Thanks, Jack. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hello?","start":1.5999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.0355695728212595},{"text":"How are you?","start":4.3199997,"end":5.22,"sentiment":"neutral","sentiment_score":0.15692885220050812},{"text":"Good.","start":5.7599998,"end":6.16,"sentiment":"positive","sentiment_score":0.39351415634155273},{"text":"How are you?","start":6.16,"end":6.98,"sentiment":"neutral","sentiment_score":0.30315853158632916},{"text":"Mhmm.","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.08813251554965973}],"sentiment":"neutral","sentiment_score":0.17567829377949237,"num_words":10,"start":1.5999999,"end":13.299999},{"sentences":[{"text":"Yes.","start":15.465,"end":15.965,"sentiment":"neutral","sentiment_score":-0.19647054374217987},{"text":"Wittlumptage.","start":24.025,"end":24.525,"sentiment":"neutral","sentiment_score":-0.0324568971991539},{"text":"He did send me a message that everyone was rescheduled for next 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sorted a long, long, long time ago.","start":255.885,"end":257.905,"sentiment":"neutral","sentiment_score":0.006846857567628224},{"text":"And the only thing to for me to touch base next week is just to reconfirm that, no, his insurances with Pestar, whoever was lapsed.","start":258.22998,"end":265.21,"sentiment":"neutral","sentiment_score":-0.055722925812006},{"text":"And it was only a thousand dollars a month, and he's putting more himself into super.","start":265.99,"end":270.16998,"sentiment":"neutral","sentiment_score":-0.1438570972532034}],"sentiment":"neutral","sentiment_score":-0.046341331615563364,"num_words":62,"start":253.48499,"end":270.16998},{"sentences":[{"text":"So if anything were to happen, he could very easily cover that until the waiting period on the astronaut kicks in.","start":270.435,"end":276.055,"sentiment":"neutral","sentiment_score":-0.13331289234615507},{"text":"That was it.","start":276.915,"end":277.875,"sentiment":"neutral","sentiment_score":-0.22005829215049744},{"text":"And I was under the assumption that everything else was sorted, which, obviously, it wasn't.","start":277.875,"end":284.055,"sentiment":"neutral","sentiment_score":-0.2570056736469269},{"text":"Let me message Whitlam and see.","start":286.53,"end":289.00998,"sentiment":"neutral","sentiment_score":-0.11010510164002578},{"text":"Because if he just said, oh, yeah.","start":289.00998,"end":290.21,"sentiment":"neutral","sentiment_score":-0.12225377027477537}],"sentiment":"neutral","sentiment_score":-0.16983149465746605,"num_words":52,"start":270.435,"end":290.21},{"sentences":[{"text":"Call Veronica.","start":290.21,"end":290.77,"sentiment":"neutral","sentiment_score":-0.09043090417981148},{"text":"We'll give you a call next Wednesday.","start":290.77,"end":292.46997,"sentiment":"neutral","sentiment_score":-0.1043115955378328},{"text":"There's no point to you calling him today and confusing him more.","start":292.68997,"end":295.90997,"sentiment":"negative","sentiment_score":-0.537389799952507},{"text":"Like but if Whitlam said, oh, yeah.","start":296.28998,"end":300.07498,"sentiment":"neutral","sentiment_score":-0.23124544961111887},{"text":"You speak to Veronica next week, and Jack will give you a call tomorrow, then maybe just touch base and to but then it's kinda pointless.","start":300.07498,"end":309.835,"sentiment":"neutral","sentiment_score":-0.313699137706023}],"sentiment":"neutral","sentiment_score":-0.3173077093368327,"num_words":54,"start":290.21,"end":309.835},{"sentences":[{"text":"What time were you speaking to him?","start":309.835,"end":311.455,"sentiment":"neutral","sentiment_score":-0.09726794170481819},{"text":"No.","start":315.43,"end":315.93,"sentiment":"negative","sentiment_score":-0.4840981364250183},{"text":"No.","start":316.87,"end":317.35,"sentiment":"neutral","sentiment_score":-0.20318444073200223},{"text":"And then I have back to back literally from eleven to 07:30 today.","start":317.35,"end":321.45,"sentiment":"neutral","sentiment_score":-0.11558291889153995},{"text":"Yeah.","start":325.19,"end":325.59,"sentiment":"neutral","sentiment_score":-0.10580643266439438}],"sentiment":"neutral","sentiment_score":-0.1294148933628331,"num_words":23,"start":309.835,"end":325.59},{"sentences":[{"text":"I would say probably don't even worry about it.","start":325.59,"end":330.285,"sentiment":"neutral","sentiment_score":-0.20538282725546095},{"text":"Yeah.","start":330.905,"end":331.405,"sentiment":"neutral","sentiment_score":0.010246092453598976},{"text":"Let me 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cool.","start":360.015,"end":366.035,"sentiment":"neutral","sentiment_score":0.06229070485347793},{"text":"What happened?","start":366.095,"end":366.73502,"sentiment":"neutral","sentiment_score":-0.11541035026311874}],"sentiment":"neutral","sentiment_score":0.06652870129157858,"num_words":41,"start":353.53,"end":366.73502},{"sentences":[{"text":"You've obviously told me now, but it's like, this is the first I've ever even heard about not doing anything.","start":366.73502,"end":373.04,"sentiment":"neutral","sentiment_score":-0.33030083402991295},{"text":"Do you know what I mean?","start":373.1,"end":374.08,"sentiment":"neutral","sentiment_score":-0.19464527567227682},{"text":"Could have been It would have probably been because if I was way sick or something, because otherwise, you would have come to me.","start":379.18,"end":389.61502,"sentiment":"negative","sentiment_score":-0.5587410827477773},{"text":"Okay.","start":397.32,"end":397.82,"sentiment":"neutral","sentiment_score":-0.15287815034389496},{"text":"Yes.","start":400.91998,"end":401.41998,"sentiment":"neutral","sentiment_score":0.13605263829231262}],"sentiment":"negative","sentiment_score":-0.40770191985827225,"num_words":52,"start":366.73502,"end":401.41998},{"sentences":[{"text":"Yep.","start":403.32,"end":403.82,"sentiment":"positive","sentiment_score":0.6460947394371033},{"text":"No worries.","start":403.96,"end":404.52,"sentiment":"positive","sentiment_score":0.4499848932027817},{"text":"Thanks, Jack.","start":404.52,"end":405.34,"sentiment":"positive","sentiment_score":0.6714297831058502},{"text":"Bye.","start":405.56,"end":406.06,"sentiment":"neutral","sentiment_score":-0.08640441298484802}],"sentiment":"positive","sentiment_score":0.4670866131782532,"num_words":6,"start":403.32,"end":406.06}]}}]},{"alternatives":[{"transcript":"Hello. Hello. Hello. How are you? Very good. Thanks. I just wanted to quickly chat. I'm about to send you and Larissa an email. Now you were sick yesterday, obviously. I don't know if anyone fixed up your calendar for you because I know I didn't, but I'm hoping someone did. You had okay. Cool. Okay. Perfect. Yeah. You had Rod Flynn. Okay. That's good. But, like, the Rod Flynn, he's a bit of a mess. So, basically, we April. I'm this person's got April 7. Now were you sick for a week? Oh, okay. So for some reason, when I did his personal statement, he disclosed he disclosed a whole bunch of stuff, including shoulder reconstruction surgery three weeks before that personal statement, and he'd been off work for three and a half months, right, which we which we didn't know about. No. So what's happened there, I've gone straight to Larissa because she heard me doing the personal statement, and she said, come talk to me after. So I've gone to her. I've let her know I've let her know everything. He was also saying he was like, yeah. I wish I wish I had some income protection. I thought that's what you guys were doing. We weren't applying for income protection because he has Asteron income protection. So the poor bloke doesn't actually know. I'm sure you explained it to him. I'm sure you went through the s but he has no idea what's going on. He also isn't very tech savvy. He doesn't know what's going on. So I think at that point, what I've done, I have escalated that to Larissa because I just felt that could have potentially been a Larissa phone call with him, which she did. But there's no there's no call log. Now Yeah. Yeah. Correct. No. No. No. No. No. No. No. So what happened as well, I I didn't leave my personal statement call log purely because I'd spoken to Larissa about it, but that's that's on me. I I I sometimes think I'm the only one checking those things, you know. People don't even check the projects. So but in what he's done, he's gone he's gone in and saw that personal statement required, so he's booked him in for his personal statement today, which is already being completed. I've done I'm just sending you an email now. I've attached the application summary for you to have a look at. What I'll do, I've I've got a personal statement straight before it. I can call him after and the problem is Whitlam probably spoke to him yesterday. So maybe we can just run that he now thinks those calls are happening next week. But what what do you think? Should should I still give him a call? I mean, Whitlam spoke to him yesterday and re and and re for next week. So I don't know. I just don't know what your thoughts are there. Yep. Yep. Yeah. For sure. No. No. Yep. Yeah. For sure. For sure. 11:30, but it's pointless. I've got nothing to say, and I don't wanna confuse him more. I just think it's weird. Okay. Whit oh, hang on. Fifth end of May. Okay. So Kaden spoke with him fifth end of May and booked him in today. Okay. So Whitlam didn't leave his bloody call log. What's he doing there? That's okay. I've got a personal statement very soon. If you can just chat with Whitlam and then just teams me, I'm still gonna send this email to you and Larissa just so it's on paper. We can have a look at the application summary as well so you've got it there. Yep. Yeah. I just have this I have this weird feeling you might have been away that day because this I'm I'm really trying to remember I'm really trying to remember why I would have gone straight to Larissa, but I'm I I really do think yeah. I would have. It makes no sense. Or it's because Larissa has literally said, hey. Come talk to me because that sounded intense. One of the two things there. But that's alright. I'll mention it in the email. Okay. Cool. I'll send this now, but I'll chat to you soon, Dave. Thanks for the call. 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Hello. Hello. How are you? Very good.\n\nThanks. I just wanted to quickly chat. I'm about to send you and Larissa an email. Now you were sick yesterday, obviously. I don't know if anyone fixed up your calendar for you because I know I didn't, but I'm hoping someone did.\n\nYou had okay. Cool. Okay. Perfect. Yeah.\n\nYou had Rod Flynn. Okay. That's good. But, like, the Rod Flynn, he's a bit of a mess. So, basically, we April.\n\nI'm this person's got April 7. Now were you sick for a week? Oh, okay. So for some reason, when I did his personal statement, he disclosed he disclosed a whole bunch of stuff, including shoulder reconstruction surgery three weeks before that personal statement, and he'd been off work for three and a half months, right, which we which we didn't know about. No.\n\nSo what's happened there, I've gone straight to Larissa because she heard me doing the personal statement, and she said, come talk to me after. So I've gone to her. I've let her know I've let her know everything. He was also saying he was like, yeah. I wish I wish I had some income protection.\n\nI thought that's what you guys were doing. We weren't applying for income protection because he has Asteron income protection. So the poor bloke doesn't actually know. I'm sure you explained it to him. I'm sure you went through the s but he has no idea what's going on.\n\nHe also isn't very tech savvy. He doesn't know what's going on. So I think at that point, what I've done, I have escalated that to Larissa because I just felt that could have potentially been a Larissa phone call with him, which she did. But there's no there's no call log. Now Yeah.\n\nYeah. Correct. No. No. No.\n\nNo. No. No. No. So what happened as well, I I didn't leave my personal statement call log purely because I'd spoken to Larissa about it, but that's that's on me.\n\nI I I sometimes think I'm the only one checking those things, you know. People don't even check the projects. So but in what he's done, he's gone he's gone in and saw that personal statement required, so he's booked him in for his personal statement today, which is already being completed. I've done I'm just sending you an email now. I've attached the application summary for you to have a look at.\n\nWhat I'll do, I've I've got a personal statement straight before it. I can call him after and the problem is Whitlam probably spoke to him yesterday. So maybe we can just run that he now thinks those calls are happening next week. But what what do you think? Should should I still give him a call?\n\nI mean, Whitlam spoke to him yesterday and re and and re for next week. So I don't know. I just don't know what your thoughts are there. Yep. Yep.\n\nYeah. For sure. No. No. Yep.\n\nYeah. For sure. For sure. 11:30, but it's pointless. I've got nothing to say, and I don't wanna confuse him more.\n\nI just think it's weird. Okay. Whit oh, hang on. Fifth end of May. Okay.\n\nSo Kaden spoke with him fifth end of May and booked him in today. Okay. So Whitlam didn't leave his bloody call log. What's he doing there? That's okay.\n\nI've got a personal statement very soon. If you can just chat with Whitlam and then just teams me, I'm still gonna send this email to you and Larissa just so it's on paper. We can have a look at the application summary as well so you've got it there. Yep. Yeah.\n\nI just have this I have this weird feeling you might have been away that day because this I'm I'm really trying to remember I'm really trying to remember why I would have gone straight to Larissa, but I'm I I really do think yeah. I would have. It makes no sense. Or it's because Larissa has literally said, hey. Come talk to me because that sounded intense.\n\nOne of the two things there. But that's alright. I'll mention it in the email. Okay. Cool.\n\nI'll send this now, but I'll chat to you soon, Dave. Thanks for the call. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.03763139620423317},{"text":"Hello.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.05288761854171753},{"text":"Hello.","start":4.24,"end":4.72,"sentiment":"neutral","sentiment_score":0.09010979533195496},{"text":"How are you?","start":4.72,"end":5.54,"sentiment":"neutral","sentiment_score":0.19019274413585663},{"text":"Very good.","start":7.2799997,"end":8.18,"sentiment":"positive","sentiment_score":0.6441483199596405}],"sentiment":"neutral","sentiment_score":0.25493796030059457,"num_words":8,"start":3.1999998,"end":8.18},{"sentences":[{"text":"Thanks.","start":8.559999,"end":9.04,"sentiment":"positive","sentiment_score":0.5470576286315918},{"text":"I just wanted to quickly chat.","start":9.04,"end":10.4,"sentiment":"neutral","sentiment_score":0.1431121677160263},{"text":"I'm about to send you and Larissa an email.","start":10.4,"end":12.5,"sentiment":"neutral","sentiment_score":0.04905022887720002},{"text":"Now you were sick yesterday, obviously.","start":13.995,"end":15.775,"sentiment":"negative","sentiment_score":-0.33653418719768524},{"text":"I don't know if anyone fixed up your calendar for you because I know I didn't, but I'm hoping someone did.","start":16.715,"end":23.615,"sentiment":"neutral","sentiment_score":-0.16922481996672495}],"sentiment":"neutral","sentiment_score":-0.08664520110848338,"num_words":43,"start":8.559999,"end":23.615},{"sentences":[{"text":"You had okay.","start":24.395,"end":34.89,"sentiment":"neutral","sentiment_score":0.003527267836034298},{"text":"Cool.","start":34.89,"end":35.39,"sentiment":"neutral","sentiment_score":0.08852910995483398},{"text":"Okay.","start":39.305,"end":39.545,"sentiment":"neutral","sentiment_score":0.11404535174369812},{"text":"Perfect.","start":39.545,"end":40.025,"sentiment":"neutral","sentiment_score":0.2104373425245285},{"text":"Yeah.","start":40.025,"end":40.185,"sentiment":"neutral","sentiment_score":0.07149140536785126}],"sentiment":"neutral","sentiment_score":0.0707264304427164,"num_words":7,"start":24.395,"end":40.185},{"sentences":[{"text":"You had Rod Flynn.","start":40.185,"end":41.225,"sentiment":"neutral","sentiment_score":0.05643579922616482},{"text":"Okay.","start":41.225,"end":41.465,"sentiment":"neutral","sentiment_score":0.12011602520942688},{"text":"That's good.","start":41.465,"end":41.864998,"sentiment":"neutral","sentiment_score":0.17646484076976776},{"text":"But, like, the Rod Flynn, he's a bit of a mess.","start":41.864998,"end":44.605,"sentiment":"negative","sentiment_score":-0.5909454172307794},{"text":"So, basically, we April.","start":46.345,"end":48.925,"sentiment":"neutral","sentiment_score":-0.15935248881578445}],"sentiment":"neutral","sentiment_score":-0.2926827564158223,"num_words":22,"start":40.185,"end":48.925},{"sentences":[{"text":"I'm this person's got April 7.","start":49.225,"end":51.225,"sentiment":"neutral","sentiment_score":-0.08632725601394971},{"text":"Now were you sick for a week?","start":51.225,"end":53.76,"sentiment":"neutral","sentiment_score":-0.1311184519103595},{"text":"Oh, okay.","start":58.16,"end":58.559998,"sentiment":"neutral","sentiment_score":-0.09585120528936386},{"text":"So for some reason, when I did his personal statement, he disclosed he disclosed a whole bunch of stuff, including shoulder reconstruction surgery three weeks before that personal statement, and he'd been off work for three and a half months, right, which we which we didn't know about.","start":58.559998,"end":77.475,"sentiment":"neutral","sentiment_score":-0.13303336749474207},{"text":"No.","start":80.99,"end":81.31,"sentiment":"neutral","sentiment_score":-0.1541026383638382}],"sentiment":"neutral","sentiment_score":-0.1276124904397875,"num_words":64,"start":49.225,"end":81.31},{"sentences":[{"text":"So what's happened there, I've gone straight to Larissa because she heard me doing the personal statement, and she said, come talk to me after.","start":81.31,"end":88.270004,"sentiment":"neutral","sentiment_score":-0.12263839542865754},{"text":"So I've gone to her.","start":88.270004,"end":89.57,"sentiment":"neutral","sentiment_score":-0.10964695364236832},{"text":"I've let her know I've let her know everything.","start":89.885,"end":92.385,"sentiment":"neutral","sentiment_score":-0.08277860366635853},{"text":"He was also saying he was like, yeah.","start":92.445,"end":95.405,"sentiment":"neutral","sentiment_score":-0.14376300852745771},{"text":"I wish I wish I had some income protection.","start":95.405,"end":97.325,"sentiment":"neutral","sentiment_score":-0.24786198967032963}],"sentiment":"neutral","sentiment_score":-0.1382154296817524,"num_words":56,"start":81.31,"end":97.325},{"sentences":[{"text":"I thought that's what you guys were doing.","start":97.325,"end":99.265,"sentiment":"neutral","sentiment_score":-0.1973116174340248},{"text":"We weren't applying for income protection because he has Asteron income protection.","start":99.485,"end":104.305,"sentiment":"neutral","sentiment_score":-0.15955126533905664},{"text":"So the poor bloke doesn't actually know.","start":104.365,"end":106.600006,"sentiment":"neutral","sentiment_score":-0.256655467408044},{"text":"I'm sure you explained it to him.","start":106.82,"end":108.18,"sentiment":"neutral","sentiment_score":-0.12106707692146301},{"text":"I'm sure you went through the s but he has no idea what's going on.","start":108.18,"end":111.78001,"sentiment":"neutral","sentiment_score":-0.3068323038518429}],"sentiment":"neutral","sentiment_score":-0.2191765406454096,"num_words":49,"start":97.325,"end":111.78001},{"sentences":[{"text":"He also isn't very tech savvy.","start":111.78001,"end":113.86,"sentiment":"negative","sentiment_score":-0.4225778381029765},{"text":"He doesn't know what's going on.","start":113.86,"end":115.4,"sentiment":"negative","sentiment_score":-0.4623994727929433},{"text":"So I think at that point, what I've done, I have escalated that to Larissa because I just felt that could have potentially been a Larissa phone call with him, which she did.","start":115.46001,"end":125.325,"sentiment":"neutral","sentiment_score":-0.24691163635615146},{"text":"But there's no there's no call log.","start":125.704994,"end":128.125,"sentiment":"negative","sentiment_score":-0.37272659157003674},{"text":"Now Yeah.","start":130.50499,"end":146.055,"sentiment":"neutral","sentiment_score":-0.06346014700829983}],"sentiment":"neutral","sentiment_score":-0.29988804259509955,"num_words":54,"start":111.78001,"end":146.055},{"sentences":[{"text":"Yeah.","start":146.055,"end":146.375,"sentiment":"neutral","sentiment_score":0.01397794857621193},{"text":"Correct.","start":146.375,"end":146.875,"sentiment":"neutral","sentiment_score":0.050677575170993805},{"text":"No.","start":149.815,"end":150.295,"sentiment":"neutral","sentiment_score":-0.21929101645946503},{"text":"No.","start":150.295,"end":150.455,"sentiment":"neutral","sentiment_score":-0.2503882050514221},{"text":"No.","start":150.455,"end":150.69499,"sentiment":"neutral","sentiment_score":-0.27003011107444763}],"sentiment":"neutral","sentiment_score":-0.1350107617676258,"num_words":5,"start":146.055,"end":150.69499},{"sentences":[{"text":"No.","start":150.69499,"end":150.775,"sentiment":"neutral","sentiment_score":-0.3129314184188843},{"text":"No.","start":150.775,"end":150.855,"sentiment":"neutral","sentiment_score":-0.32000279426574707},{"text":"No.","start":150.855,"end":151.135,"sentiment":"neutral","sentiment_score":-0.31959068775177},{"text":"No.","start":151.135,"end":151.415,"sentiment":"neutral","sentiment_score":-0.2876596450805664},{"text":"So what happened as well, I I didn't leave my personal statement call log purely because I'd spoken to Larissa about it, but that's that's on me.","start":151.415,"end":161.51,"sentiment":"neutral","sentiment_score":-0.30209751813500013}],"sentiment":"neutral","sentiment_score":-0.3031231462955475,"num_words":31,"start":150.69499,"end":161.51},{"sentences":[{"text":"I I I sometimes think I'm the only one checking those things, you know.","start":161.51,"end":164.39,"sentiment":"neutral","sentiment_score":-0.25433140248060226},{"text":"People don't even check the projects.","start":164.39,"end":165.75,"sentiment":"neutral","sentiment_score":-0.233088048795859},{"text":"So but in what he's done, he's gone he's gone in and saw that personal statement required, so he's booked him in for his personal statement today, which is already being completed.","start":165.75,"end":177.665,"sentiment":"neutral","sentiment_score":-0.14036636077798903},{"text":"I've done I'm just sending you an email now.","start":177.665,"end":179.42499,"sentiment":"neutral","sentiment_score":0.021454049481285944},{"text":"I've attached the application summary for you to have a look at.","start":179.42499,"end":183.045,"sentiment":"neutral","sentiment_score":0.05952077188218633}],"sentiment":"neutral","sentiment_score":-0.1170350104723483,"num_words":73,"start":161.51,"end":183.045},{"sentences":[{"text":"What I'll do, I've I've got a personal statement straight before it.","start":185.08,"end":189.26001,"sentiment":"neutral","sentiment_score":-0.04000148922204971},{"text":"I can call him after and the problem is Whitlam probably spoke to him yesterday.","start":189.8,"end":194.70001,"sentiment":"neutral","sentiment_score":-0.102835946281751},{"text":"So maybe we can just run that he now thinks those calls are happening next week.","start":195.0,"end":201.835,"sentiment":"neutral","sentiment_score":-0.06314305402338505},{"text":"But what what do you think?","start":203.49501,"end":204.77501,"sentiment":"neutral","sentiment_score":-0.23963477462530136},{"text":"Should should I still give him a call?","start":204.77501,"end":206.455,"sentiment":"neutral","sentiment_score":-0.2786247655749321}],"sentiment":"neutral","sentiment_score":-0.11753776669502258,"num_words":57,"start":185.08,"end":206.455},{"sentences":[{"text":"I mean, Whitlam spoke to him yesterday and re and and re for next week.","start":206.455,"end":210.695,"sentiment":"neutral","sentiment_score":-0.23386346499125163},{"text":"So I don't know.","start":210.695,"end":211.595,"sentiment":"neutral","sentiment_score":-0.26798417419195175},{"text":"I just don't know what your thoughts are there.","start":211.815,"end":213.73,"sentiment":"neutral","sentiment_score":-0.25971752736303544},{"text":"Yep.","start":221.23,"end":221.73,"sentiment":"neutral","sentiment_score":-0.07956281304359436},{"text":"Yep.","start":229.805,"end":230.305,"sentiment":"neutral","sentiment_score":-0.2203727960586548}],"sentiment":"neutral","sentiment_score":-0.24057606756687164,"num_words":30,"start":206.455,"end":230.305},{"sentences":[{"text":"Yeah.","start":251.915,"end":252.155,"sentiment":"neutral","sentiment_score":-0.05332670360803604},{"text":"For sure.","start":252.155,"end":252.89499,"sentiment":"neutral","sentiment_score":0.029190734028816216},{"text":"No.","start":276.905,"end":277.405,"sentiment":"neutral","sentiment_score":-0.24318408966064453},{"text":"No.","start":285.80002,"end":286.30002,"sentiment":"neutral","sentiment_score":-0.1946202516555786},{"text":"Yep.","start":296.455,"end":296.775,"sentiment":"neutral","sentiment_score":-0.13630065321922302}],"sentiment":"neutral","sentiment_score":-0.09484170501430829,"num_words":6,"start":251.915,"end":296.775},{"sentences":[{"text":"Yeah.","start":296.775,"end":297.095,"sentiment":"neutral","sentiment_score":-0.08092409372329712},{"text":"For sure.","start":297.095,"end":297.655,"sentiment":"neutral","sentiment_score":-0.0885491892695427},{"text":"For sure.","start":297.655,"end":298.395,"sentiment":"neutral","sentiment_score":-0.08901973068714142},{"text":"11:30, but it's pointless.","start":312.07,"end":313.83002,"sentiment":"negative","sentiment_score":-0.5364172458648682},{"text":"I've got nothing to say, and I don't wanna confuse him more.","start":313.83002,"end":316.65,"sentiment":"negative","sentiment_score":-0.5073203667998314}],"sentiment":"negative","sentiment_score":-0.41283691993781496,"num_words":21,"start":296.775,"end":316.65},{"sentences":[{"text":"I just think it's weird.","start":328.72498,"end":330.10498,"sentiment":"neutral","sentiment_score":-0.31342658400535583},{"text":"Okay.","start":330.485,"end":330.965,"sentiment":"neutral","sentiment_score":0.004590718075633049},{"text":"Whit oh, hang on.","start":330.965,"end":331.76498,"sentiment":"neutral","sentiment_score":0.018382023088634014},{"text":"Fifth end of May.","start":331.76498,"end":332.565,"sentiment":"neutral","sentiment_score":0.0294785862788558},{"text":"Okay.","start":332.565,"end":332.805,"sentiment":"neutral","sentiment_score":0.04750308766961098}],"sentiment":"neutral","sentiment_score":-0.08823977845410506,"num_words":15,"start":328.72498,"end":332.805},{"sentences":[{"text":"So Kaden spoke with him fifth end of May and booked him in today.","start":332.805,"end":335.91998,"sentiment":"neutral","sentiment_score":0.0987284082387175},{"text":"Okay.","start":335.91998,"end":336.41998,"sentiment":"neutral","sentiment_score":0.015243137255311012},{"text":"So Whitlam didn't leave his bloody call log.","start":336.47998,"end":338.56,"sentiment":"neutral","sentiment_score":-0.08026747265830636},{"text":"What's he doing there?","start":338.56,"end":339.53998,"sentiment":"neutral","sentiment_score":-0.03957912418991327},{"text":"That's okay.","start":341.03998,"end":341.84,"sentiment":"neutral","sentiment_score":0.00832751439884305}],"sentiment":"neutral","sentiment_score":0.021159986323066825,"num_words":29,"start":332.805,"end":341.84},{"sentences":[{"text":"I've got a personal statement very soon.","start":341.84,"end":343.52,"sentiment":"neutral","sentiment_score":0.05192795715161732},{"text":"If you can just chat with Whitlam and then just teams me, I'm still gonna send this email to you and Larissa just so it's on paper.","start":343.52,"end":349.545,"sentiment":"neutral","sentiment_score":0.07879283720696414},{"text":"We can have a look at the application summary as well so you've got it there.","start":349.545,"end":353.085,"sentiment":"neutral","sentiment_score":0.18252703314647079},{"text":"Yep.","start":364.03998,"end":364.53998,"sentiment":"neutral","sentiment_score":0.03558211401104927},{"text":"Yeah.","start":373.335,"end":373.835,"sentiment":"neutral","sentiment_score":-0.2349609732627869}],"sentiment":"neutral","sentiment_score":0.1002299226104067,"num_words":52,"start":341.84,"end":373.835},{"sentences":[{"text":"I just have this I have this weird feeling you might have been away that day because this I'm I'm really trying to remember I'm really trying to remember why I would have gone straight to Larissa, but I'm I I really do think yeah.","start":373.975,"end":390.09,"sentiment":"negative","sentiment_score":-0.5051845543914371},{"text":"I would have.","start":390.09,"end":390.57,"sentiment":"negative","sentiment_score":-0.527935783068339},{"text":"It makes no sense.","start":390.57,"end":391.69,"sentiment":"negative","sentiment_score":-0.7290065288543701},{"text":"Or it's because Larissa has literally said, hey.","start":391.69,"end":394.49,"sentiment":"negative","sentiment_score":-0.4781382344663143},{"text":"Come talk to me because that sounded intense.","start":394.49,"end":396.51,"sentiment":"negative","sentiment_score":-0.5016244128346443}],"sentiment":"negative","sentiment_score":-0.5157535233918358,"num_words":68,"start":373.975,"end":396.51},{"sentences":[{"text":"One of the two things there.","start":396.89,"end":398.48093,"sentiment":"neutral","sentiment_score":-0.18103346973657608},{"text":"But that's alright.","start":398.5609,"end":398.96094,"sentiment":"neutral","sentiment_score":-0.07529265309373538},{"text":"I'll mention it in the email.","start":398.96094,"end":400.48093,"sentiment":"neutral","sentiment_score":0.041584921379884086},{"text":"Okay.","start":400.64093,"end":400.96094,"sentiment":"neutral","sentiment_score":0.07285220921039581},{"text":"Cool.","start":400.96094,"end":401.20093,"sentiment":"neutral","sentiment_score":0.2299567610025406}],"sentiment":"neutral","sentiment_score":-0.04469178112990716,"num_words":17,"start":396.89,"end":401.20093},{"sentences":[{"text":"I'll send this now, but I'll chat to you soon, Dave.","start":401.20093,"end":402.88092,"sentiment":"neutral","sentiment_score":0.11770760352638635},{"text":"Thanks for the call.","start":402.88092,"end":403.86093,"sentiment":"positive","sentiment_score":0.8296711295843124},{"text":"Bye.","start":405.20093,"end":405.70093,"sentiment":"positive","sentiment_score":0.5429447889328003}],"sentiment":"neutral","sentiment_score":0.32227580912876874,"num_words":16,"start":401.20093,"end":405.70093}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Oh, hello?\n\nChannel 1: Hello. Hello. Hello.\n\nChannel 0: How are\n\nChannel 1: How\n\nChannel 0: you?\n\nChannel 1: are you?\n\nChannel 0: Good. How are you?\n\nChannel 1: Very good. Thanks. I just wanted to quickly chat. I'm about to send you and Larissa an email.\n\nChannel 0: Mhmm.\n\nChannel 1: Now you were sick yesterday, obviously.\n\nChannel 0: Yes.\n\nChannel 1: I don't know if anyone fixed up your calendar for you because I know I didn't, but I'm hoping someone did.\n\nChannel 0: Wittlumptage.\n\nChannel 1: You had\n\nChannel 0: He did send me a message that everyone was rescheduled for next week. The only one is potentially David Siri that I don't know about. But\n\nChannel 1: okay.\n\nChannel 0: he sent me\n\nChannel 1: Cool.\n\nChannel 0: a message this morning that everyone else was rescheduled for next week.\n\nChannel 1: Okay. Perfect. Yeah. You had Rod Flynn. Okay.\n\nThat's good. But, like, the Rod Flynn, he's a bit of a mess. So, basically, we April. I'm\n\nChannel 0: Mhmm.\n\nChannel 1: this person's got April 7. Now\n\nChannel 0: Mhmm.\n\nChannel 1: were you sick for a week?\n\nChannel 0: In April, not for a whole week.\n\nChannel 1: Oh, okay. So for some reason, when I did his personal statement,\n\nChannel 0: Yeah.\n\nChannel 1: he disclosed he disclosed a whole bunch of stuff, including\n\nChannel 0: Yep.\n\nChannel 1: shoulder reconstruction surgery three weeks before that personal statement, and he'd been off work for three and a half months, right,\n\nChannel 0: Mhmm.\n\nChannel 1: which we which we didn't know about.\n\nChannel 0: No. And I don't think anyone told me about that. Mhmm.\n\nChannel 1: No. So what's happened there, I've gone straight to Larissa because she heard me doing the personal statement, and she said, come talk to me after. So I've gone to her.\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: I've let her know I've let her know everything. He was also saying he was like, yeah. I wish I wish I had some income protection. I thought that's what you guys were doing. We weren't applying for income protection because he has Asteron income protection.\n\nSo the poor\n\nChannel 0: Yes.\n\nChannel 1: bloke doesn't actually know. I'm sure you explained it to him. I'm sure you went through\n\nChannel 0: Mhmm.\n\nChannel 1: the s but he has no idea what's going on. He also\n\nChannel 0: Okay.\n\nChannel 1: isn't very tech savvy. He doesn't know what's going on. So\n\nChannel 0: Okay.\n\nChannel 1: I think at that point, what I've done, I have escalated that to Larissa because I just felt that could have potentially been a Larissa phone call with him, which she\n\nChannel 0: Mhmm.\n\nChannel 1: did. But\n\nChannel 0: Mhmm.\n\nChannel 1: there's no there's no call log.\n\nChannel 0: Is there anything\n\nChannel 1: Now\n\nChannel 0: I know is that he's been booked in next Wednesday for me to talk about just reconfirming the SOA? Because he was confused about his insurances that already lapsed, that he was happy about lapsing. That's all I know.\n\nChannel 1: Yeah.\n\nChannel 0: Caden\n\nChannel 1: Yeah.\n\nChannel 0: told me\n\nChannel 1: Correct.\n\nChannel 0: his insurances, everything else was sorted already.\n\nChannel 1: No. No. No. No. No.\n\nNo. No. So what happened as well, I I didn't leave my personal statement call log purely because I'd spoken to Larissa about it, but that's that's on me. I I I sometimes think I'm the only one checking those things, you know. People don't even check the projects.\n\nSo but in what he's done, he's gone he's gone in and saw that personal statement required, so he's booked him in for his personal statement today, which is already being completed. I've done I'm just sending you an email now. I've attached the\n\nChannel 0: Yep.\n\nChannel 1: application summary for you to have\n\nChannel 0: Yep.\n\nChannel 1: a look at.\n\nChannel 0: Yep.\n\nChannel 1: What I'll do, I've I've got a personal statement straight before it.\n\nChannel 0: Yep.\n\nChannel 1: I can call him after and the problem is Whitlam probably spoke to him yesterday. So\n\nChannel 0: Yes.\n\nChannel 1: maybe we can just run that he now thinks those calls are happening next week. But what what do you think? Should should I still give him a call? I mean, Whitlam spoke to him yesterday and re and and re for next week. So I don't know.\n\nI just don't know what your thoughts are there.\n\nChannel 0: Let let me chat with Whitlam on how the call went because it was just basically like, hey. We'll touch base next week.\n\nChannel 1: Yep.\n\nChannel 0: Because and this is why it gets so messy, honestly, when other advisers gets involved and they don't leave call logs because it's like, I don't get told any of it. So, like, if\n\nChannel 1: Yep.\n\nChannel 0: Larissa told me to do something, they don't ever tell us. So I I know there's any call logs. So I don't know what on earth is ever happening, and I don't get told until it gets raised later, and the client's, like, angry. And I was like, hang on a minute. What happened here?\n\nSo, obviously, the brochure is trying to help, but sometimes it's messy when they don't communicate because now\n\nChannel 1: Yeah.\n\nChannel 0: I'm\n\nChannel 1: For\n\nChannel 0: like,\n\nChannel 1: sure.\n\nChannel 0: cool. He should've like, because in my mind, I was like, yeah. Sweet. He was sorted a long, long, long time ago. And the only thing to for me to touch base next week is just to reconfirm that, no, his insurances with Pestar, whoever was lapsed.\n\nAnd it was only a thousand dollars a month, and he's putting more himself into super. So if anything were to happen, he could very easily cover that until the waiting period on the astronaut kicks in.\n\nChannel 1: No.\n\nChannel 0: That was it. And I was under the assumption that everything else was sorted, which, obviously, it wasn't.\n\nChannel 1: No.\n\nChannel 0: Let me message Whitlam and see. Because if he just said, oh, yeah. Call Veronica. We'll give you a call next Wednesday. There's no point to you calling him today and confusing him more.\n\nLike\n\nChannel 1: Yep. Yeah. For sure. For sure.\n\nChannel 0: but if Whitlam said, oh, yeah. You speak to Veronica next week, and Jack will give you a call tomorrow, then maybe just touch base and to but then it's kinda pointless. What time were you speaking to him?\n\nChannel 1: 11:30, but it's pointless. I've got nothing to say, and I don't wanna\n\nChannel 0: No.\n\nChannel 1: confuse him more.\n\nChannel 0: No. And then I have back to back literally from eleven to 07:30 today. Yeah. I would say probably don't even\n\nChannel 1: I just\n\nChannel 0: worry\n\nChannel 1: think it's\n\nChannel 0: about\n\nChannel 1: weird.\n\nChannel 0: it.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Whit oh, hang on. Fifth end of May. Okay. So Kaden spoke with him fifth end of May and booked him in today. Okay.\n\nSo Whitlam didn't leave his bloody call log. What's he doing there? That's\n\nChannel 0: Let\n\nChannel 1: okay.\n\nChannel 0: me think.\n\nChannel 1: I've got a personal statement very soon. If you can just chat with\n\nChannel 0: Okay.\n\nChannel 1: Whitlam and then just teams\n\nChannel 0: Yep.\n\nChannel 1: me, I'm still gonna send this email to you and Larissa just so it's on paper. We can have a look at the application summary as well so you've got it there.\n\nChannel 0: Yes. And in the email, if you can say, like, hey, Ronica. Briefly flagged it with you today. I did speak to Larissa in regards to this application just because, like,\n\nChannel 1: Yep.\n\nChannel 0: I'll look at it and be like, cool. What happened? You've obviously told me now, but it's like, this is the first I've ever even heard about not doing anything. Do you know\n\nChannel 1: Yeah.\n\nChannel 0: what I mean?\n\nChannel 1: I just have this I have this weird feeling you might have been away that day because this\n\nChannel 0: Could\n\nChannel 1: I'm\n\nChannel 0: have been\n\nChannel 1: I'm really trying to remember I'm really trying to remember why I would have gone straight to Larissa, but I'm I I really do\n\nChannel 0: It\n\nChannel 1: think\n\nChannel 0: would have probably been because if I was way sick or something, because otherwise, you would have come to me.\n\nChannel 1: yeah. I would have. It makes no sense. Or it's because Larissa has literally said, hey. Come talk to me because that sounded intense.\n\nOne of the\n\nChannel 0: Okay.\n\nChannel 1: two things there. But that's alright. I'll mention it in the email. Okay.\n\nChannel 0: Yes.\n\nChannel 1: Cool. I'll send this now, but I'll chat to you soon, Dave. Thanks for the\n\nChannel 0: Yep.\n\nChannel 1: call.\n\nChannel 0: No worries. Thanks, Jack.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Oh, hello?","start":1.5999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.0355695728212595}],"sentiment":"neutral","sentiment_score":0.0355695728212595,"channel":0,"num_words":2,"start":1.5999999,"end":2.34},{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.03763139620423317},{"text":"Hello.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.05288761854171753},{"text":"Hello.","start":4.24,"end":4.72,"sentiment":"neutral","sentiment_score":0.09010979533195496}],"sentiment":"neutral","sentiment_score":0.06020960335930189,"channel":1,"num_words":3,"start":3.1999998,"end":4.72},{"sentences":[{"text":"How 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you?","start":4.88,"end":5.54,"sentiment":"neutral","sentiment_score":0.18084760755300522}],"sentiment":"neutral","sentiment_score":0.18084760755300522,"channel":1,"num_words":2,"start":4.88,"end":5.54},{"sentences":[{"text":"Good.","start":5.7599998,"end":6.16,"sentiment":"positive","sentiment_score":0.39351415634155273},{"text":"How are you?","start":6.16,"end":6.98,"sentiment":"neutral","sentiment_score":0.30315853158632916}],"sentiment":"neutral","sentiment_score":0.32574743777513504,"channel":0,"num_words":4,"start":5.7599998,"end":6.98},{"sentences":[{"text":"Very good.","start":7.2799997,"end":8.18,"sentiment":"positive","sentiment_score":0.6441483199596405},{"text":"Thanks.","start":8.559999,"end":9.04,"sentiment":"positive","sentiment_score":0.5470576286315918},{"text":"I just wanted to quickly chat.","start":9.04,"end":10.4,"sentiment":"neutral","sentiment_score":0.1431121677160263},{"text":"I'm about to send you and Larissa an 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know if anyone fixed up your calendar for you because I know I didn't, but I'm hoping someone did.","start":16.715,"end":23.615,"sentiment":"neutral","sentiment_score":-0.16922481996672495}],"sentiment":"neutral","sentiment_score":-0.16922481996672495,"channel":1,"num_words":21,"start":16.715,"end":23.615},{"sentences":[{"text":"Wittlumptage.","start":24.025,"end":24.525,"sentiment":"neutral","sentiment_score":-0.0324568971991539}],"sentiment":"neutral","sentiment_score":-0.0324568971991539,"channel":0,"num_words":1,"start":24.025,"end":24.525},{"sentences":[{"text":"You had","start":24.395,"end":25.055,"sentiment":"neutral","sentiment_score":-0.012336989399045706}],"sentiment":"neutral","sentiment_score":-0.012336989399045706,"channel":1,"num_words":2,"start":24.395,"end":25.055},{"sentences":[{"text":"He did send me a message that everyone was rescheduled for next week.","start":25.305,"end":29.485,"sentiment":"neutral","sentiment_score":-0.04415223331978688},{"text":"The only one is potentially David Siri that I don't know about.","start":29.84,"end":34.1,"sentiment":"neutral","sentiment_score":-0.082084896042943},{"text":"But","start":34.32,"end":34.48,"sentiment":"neutral","sentiment_score":-0.007242295891046524}],"sentiment":"neutral","sentiment_score":-0.06024000313706123,"channel":0,"num_words":26,"start":25.305,"end":34.48},{"sentences":[{"text":"okay.","start":34.41,"end":34.89,"sentiment":"neutral","sentiment_score":0.035255782306194305}],"sentiment":"neutral","sentiment_score":0.035255782306194305,"channel":1,"num_words":1,"start":34.41,"end":34.89},{"sentences":[{"text":"he sent me","start":34.48,"end":34.96,"sentiment":"neutral","sentiment_score":0.03640100980798403}],"sentiment":"neutral","sentiment_score":0.03640100980798403,"channel":0,"num_words":3,"start":34.48,"end":34.96},{"sentences":[{"text":"Cool.","start":34.89,"end":35.39,"sentiment":"neutral","sentiment_score":0.08852910995483398}],"sentiment":"neutral","sentiment_score":0.08852910995483398,"channel":1,"num_words":1,"start":34.89,"end":35.39},{"sentences":[{"text":"a message this morning that everyone else was rescheduled for next week.","start":34.96,"end":38.5,"sentiment":"neutral","sentiment_score":0.04205256421118975}],"sentiment":"neutral","sentiment_score":0.04205256421118975,"channel":0,"num_words":12,"start":34.96,"end":38.5},{"sentences":[{"text":"Okay.","start":39.305,"end":39.545,"sentiment":"neutral","sentiment_score":0.11404535174369812},{"text":"Perfect.","start":39.545,"end":40.025,"sentiment":"neutral","sentiment_score":0.2104373425245285},{"text":"Yeah.","start":40.025,"end":40.185,"sentiment":"neutral","sentiment_score":0.07149140536785126},{"text":"You had Rod Flynn.","start":40.185,"end":41.225,"sentiment":"neutral","sentiment_score":0.05643579922616482},{"text":"Okay.","start":41.225,"end":41.465,"sentiment":"neutral","sentiment_score":0.12011602520942688}],"sentiment":"neutral","sentiment_score":0.0927291652187705,"channel":1,"num_words":8,"start":39.305,"end":41.465},{"sentences":[{"text":"That's good.","start":41.465,"end":41.864998,"sentiment":"neutral","sentiment_score":0.17646484076976776},{"text":"But, like, the Rod Flynn, he's a bit of a mess.","start":41.864998,"end":44.605,"sentiment":"negative","sentiment_score":-0.5909454172307794},{"text":"So, basically, we April.","start":46.345,"end":48.925,"sentiment":"neutral","sentiment_score":-0.15935248881578445},{"text":"I'm","start":49.225,"end":49.305,"sentiment":"neutral","sentiment_score":-0.09975624084472656}],"sentiment":"negative","sentiment_score":-0.3824797835614946,"channel":1,"num_words":18,"start":41.465,"end":49.305},{"sentences":[{"text":"Mhmm.","start":49.455,"end":49.955,"sentiment":"neutral","sentiment_score":-0.07263210415840149}],"sentiment":"neutral","sentiment_score":-0.07263210415840149,"channel":0,"num_words":1,"start":49.455,"end":49.955},{"sentences":[{"text":"this person's got April 7.","start":49.465,"end":51.225,"sentiment":"neutral","sentiment_score":-0.08364145904779434},{"text":"Now","start":51.225,"end":51.545,"sentiment":"neutral","sentiment_score":-0.08045993745326996}],"sentiment":"neutral","sentiment_score":-0.08311120544870694,"channel":1,"num_words":6,"start":49.465,"end":51.545},{"sentences":[{"text":"Mhmm.","start":51.535004,"end":52.035004,"sentiment":"neutral","sentiment_score":-0.10027474910020828}],"sentiment":"neutral","sentiment_score":-0.10027474910020828,"channel":0,"num_words":1,"start":51.535004,"end":52.035004},{"sentences":[{"text":"were you sick for a week?","start":51.545,"end":53.76,"sentiment":"neutral","sentiment_score":-0.13956153765320778}],"sentiment":"neutral","sentiment_score":-0.13956153765320778,"channel":1,"num_words":6,"start":51.545,"end":53.76},{"sentences":[{"text":"In April, not for a whole week.","start":55.47,"end":57.65,"sentiment":"neutral","sentiment_score":-0.16119991668633052}],"sentiment":"neutral","sentiment_score":-0.16119991668633052,"channel":0,"num_words":7,"start":55.47,"end":57.65},{"sentences":[{"text":"Oh, okay.","start":58.16,"end":58.559998,"sentiment":"neutral","sentiment_score":-0.09585120528936386},{"text":"So for some reason, when I did his personal statement,","start":58.559998,"end":61.379997,"sentiment":"neutral","sentiment_score":-0.10141538977622985}],"sentiment":"neutral","sentiment_score":-0.10048802569508553,"channel":1,"num_words":12,"start":58.16,"end":61.379997},{"sentences":[{"text":"Yeah.","start":61.870003,"end":62.370003,"sentiment":"neutral","sentiment_score":-0.08675824105739594}],"sentiment":"neutral","sentiment_score":-0.08675824105739594,"channel":0,"num_words":1,"start":61.870003,"end":62.370003},{"sentences":[{"text":"he disclosed he disclosed a whole bunch of stuff, including","start":62.0,"end":65.14,"sentiment":"neutral","sentiment_score":-0.14826358631253242}],"sentiment":"neutral","sentiment_score":-0.14826358631253242,"channel":1,"num_words":10,"start":62.0,"end":65.14},{"sentences":[{"text":"Yep.","start":64.83,"end":65.33,"sentiment":"neutral","sentiment_score":-0.1013363003730774}],"sentiment":"neutral","sentiment_score":-0.1013363003730774,"channel":0,"num_words":1,"start":64.83,"end":65.33},{"sentences":[{"text":"shoulder reconstruction surgery three weeks before that personal statement, and he'd been off work for three and a half months, right,","start":66.335,"end":74.275,"sentiment":"neutral","sentiment_score":-0.1444584730835188}],"sentiment":"neutral","sentiment_score":-0.1444584730835188,"channel":1,"num_words":21,"start":66.335,"end":74.275},{"sentences":[{"text":"Mhmm.","start":75.215,"end":75.715,"sentiment":"neutral","sentiment_score":-0.09191514551639555}],"sentiment":"neutral","sentiment_score":-0.09191514551639555,"channel":0,"num_words":1,"start":75.215,"end":75.715},{"sentences":[{"text":"which we which we didn't know about.","start":75.295,"end":77.475,"sentiment":"neutral","sentiment_score":-0.12216913487230029}],"sentiment":"neutral","sentiment_score":-0.12216913487230029,"channel":1,"num_words":7,"start":75.295,"end":77.475},{"sentences":[{"text":"No.","start":78.095,"end":78.335,"sentiment":"neutral","sentiment_score":-0.23536279797554016},{"text":"And I don't think anyone told me about 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no there's no call log.","start":125.945,"end":128.125,"sentiment":"negative","sentiment_score":-0.41031811634699505}],"sentiment":"negative","sentiment_score":-0.41031811634699505,"channel":1,"num_words":6,"start":125.945,"end":128.125},{"sentences":[{"text":"Is there anything","start":130.04001,"end":130.76001,"sentiment":"neutral","sentiment_score":-0.1274289314945539}],"sentiment":"neutral","sentiment_score":-0.1274289314945539,"channel":0,"num_words":3,"start":130.04001,"end":130.76001},{"sentences":[{"text":"Now","start":130.50499,"end":131.00499,"sentiment":"neutral","sentiment_score":-0.12222819030284882}],"sentiment":"neutral","sentiment_score":-0.12222819030284882,"channel":1,"num_words":1,"start":130.50499,"end":131.00499},{"sentences":[{"text":"I know is that he's been booked in next Wednesday for me to talk about just reconfirming the SOA?","start":130.76001,"end":137.74,"sentiment":"neutral","sentiment_score":-0.054935476889735775},{"text":"Because he was confused about his insurances that already lapsed, that he was happy about lapsing.","start":137.8,"end":143.90001,"sentiment":"negative","sentiment_score":-0.3922103848308325},{"text":"That's all I 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he could very easily cover that until the waiting period on the astronaut kicks in.","start":270.435,"end":276.055,"sentiment":"neutral","sentiment_score":-0.13331289234615507}],"sentiment":"neutral","sentiment_score":-0.13787254852217598,"channel":0,"num_words":37,"start":265.99,"end":276.055},{"sentences":[{"text":"No.","start":276.905,"end":277.405,"sentiment":"neutral","sentiment_score":-0.24318408966064453}],"sentiment":"neutral","sentiment_score":-0.24318408966064453,"channel":1,"num_words":1,"start":276.905,"end":277.405},{"sentences":[{"text":"That was it.","start":276.915,"end":277.875,"sentiment":"neutral","sentiment_score":-0.22005829215049744},{"text":"And I was under the assumption that everything else was sorted, which, obviously, it 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teams","start":344.47998,"end":345.68,"sentiment":"neutral","sentiment_score":0.0364405058324337}],"sentiment":"neutral","sentiment_score":0.0364405058324337,"channel":1,"num_words":5,"start":344.47998,"end":345.68},{"sentences":[{"text":"Yep.","start":345.37,"end":345.87,"sentiment":"neutral","sentiment_score":0.051232051104307175}],"sentiment":"neutral","sentiment_score":0.051232051104307175,"channel":0,"num_words":1,"start":345.37,"end":345.87},{"sentences":[{"text":"me, I'm still gonna send this email to you and Larissa just so it's on paper.","start":345.68,"end":349.545,"sentiment":"neutral","sentiment_score":0.10209139715880156},{"text":"We can have a look at the application summary as well so you've got it there.","start":349.545,"end":353.085,"sentiment":"neutral","sentiment_score":0.18252703314647079}],"sentiment":"neutral","sentiment_score":0.14230921515263617,"channel":1,"num_words":32,"start":345.68,"end":353.085},{"sentences":[{"text":"Yes.","start":353.53,"end":353.93,"sentiment":"neutral","sentiment_score":0.08934610337018967},{"text":"And in the email, if you can say, like, hey, Ronica.","start":353.93,"end":357.155,"sentiment":"neutral","sentiment_score":0.0741631801832806},{"text":"Briefly flagged it with you today.","start":357.45502,"end":359.475,"sentiment":"neutral","sentiment_score":0.12420859436194102},{"text":"I did speak to Larissa in regards to this application just because, like,","start":360.015,"end":364.255,"sentiment":"neutral","sentiment_score":0.06966954355056469}],"sentiment":"neutral","sentiment_score":0.08245473282952462,"channel":0,"num_words":31,"start":353.53,"end":364.255},{"sentences":[{"text":"Yep.","start":364.03998,"end":364.53998,"sentiment":"neutral","sentiment_score":0.03558211401104927}],"sentiment":"neutral","sentiment_score":0.03558211401104927,"channel":1,"num_words":1,"start":364.03998,"end":364.53998},{"sentences":[{"text":"I'll look at it and be like, cool.","start":364.255,"end":366.035,"sentiment":"neutral","sentiment_score":0.050300091970711946},{"text":"What happened?","start":366.095,"end":366.73502,"sentiment":"neutral","sentiment_score":-0.11541035026311874},{"text":"You've obviously told me now, but it's like, this is the first I've ever even heard about not doing anything.","start":366.73502,"end":373.04,"sentiment":"neutral","sentiment_score":-0.33030083402991295},{"text":"Do you know","start":373.1,"end":373.41998,"sentiment":"neutral","sentiment_score":-0.15222483376661936}],"sentiment":"neutral","sentiment_score":-0.20882154989874724,"channel":0,"num_words":33,"start":364.255,"end":373.41998},{"sentences":[{"text":"Yeah.","start":373.335,"end":373.835,"sentiment":"neutral","sentiment_score":-0.2349609732627869}],"sentiment":"neutral","sentiment_score":-0.2349609732627869,"channel":1,"num_words":1,"start":373.335,"end":373.835},{"sentences":[{"text":"what I mean?","start":373.41998,"end":374.08,"sentiment":"neutral","sentiment_score":-0.23706571757793427}],"sentiment":"neutral","sentiment_score":-0.23706571757793427,"channel":0,"num_words":3,"start":373.41998,"end":374.08},{"sentences":[{"text":"I just have this I have this weird feeling you might have been away that day because this","start":373.975,"end":378.555,"sentiment":"negative","sentiment_score":-0.5340353548526764}],"sentiment":"negative","sentiment_score":-0.5340353548526764,"channel":1,"num_words":18,"start":373.975,"end":378.555},{"sentences":[{"text":"Could","start":379.18,"end":379.41998,"sentiment":"negative","sentiment_score":-0.4436805248260498}],"sentiment":"negative","sentiment_score":-0.4436805248260498,"channel":0,"num_words":1,"start":379.18,"end":379.41998},{"sentences":[{"text":"I'm","start":379.335,"end":379.835,"sentiment":"negative","sentiment_score":-0.523198664188385}],"sentiment":"negative","sentiment_score":-0.523198664188385,"channel":1,"num_words":1,"start":379.335,"end":379.835},{"sentences":[{"text":"have been","start":379.41998,"end":380.08,"sentiment":"negative","sentiment_score":-0.47707599401474}],"sentiment":"negative","sentiment_score":-0.47707599401474,"channel":0,"num_words":2,"start":379.41998,"end":380.08},{"sentences":[{"text":"I'm really trying to remember I'm really trying to remember why I would have gone straight to Larissa, but I'm I I really do","start":379.975,"end":385.335,"sentiment":"negative","sentiment_score":-0.48196948940555256}],"sentiment":"negative","sentiment_score":-0.48196948940555256,"channel":1,"num_words":24,"start":379.975,"end":385.335},{"sentences":[{"text":"It","start":385.11502,"end":385.355,"sentiment":"negative","sentiment_score":-0.3627156913280487}],"sentiment":"negative","sentiment_score":-0.3627156913280487,"channel":0,"num_words":1,"start":385.11502,"end":385.355},{"sentences":[{"text":"think","start":385.335,"end":385.835,"sentiment":"negative","sentiment_score":-0.6355389356613159}],"sentiment":"negative","sentiment_score":-0.6355389356613159,"channel":1,"num_words":1,"start":385.335,"end":385.835},{"sentences":[{"text":"would have probably been because if I was way sick or something, because otherwise, you would have come to me.","start":385.355,"end":389.61502,"sentiment":"negative","sentiment_score":-0.5824618890881539}],"sentiment":"negative","sentiment_score":-0.5824618890881539,"channel":0,"num_words":20,"start":385.355,"end":389.61502},{"sentences":[{"text":"yeah.","start":389.85,"end":390.09,"sentiment":"negative","sentiment_score":-0.3946632146835327},{"text":"I would have.","start":390.09,"end":390.57,"sentiment":"negative","sentiment_score":-0.527935783068339},{"text":"It makes no sense.","start":390.57,"end":391.69,"sentiment":"negative","sentiment_score":-0.7290065288543701},{"text":"Or it's because Larissa has literally said, hey.","start":391.69,"end":394.49,"sentiment":"negative","sentiment_score":-0.4781382344663143},{"text":"Come talk to me because that sounded intense.","start":394.49,"end":396.51,"sentiment":"negative","sentiment_score":-0.5016244128346443}],"sentiment":"negative","sentiment_score":-0.5305249107380708,"channel":1,"num_words":24,"start":389.85,"end":396.51},{"sentences":[{"text":"One of the","start":396.89,"end":397.37,"sentiment":"neutral","sentiment_score":-0.19903512795766196}],"sentiment":"neutral","sentiment_score":-0.19903512795766196,"channel":1,"num_words":3,"start":396.89,"end":397.37},{"sentences":[{"text":"Okay.","start":397.32,"end":397.82,"sentiment":"neutral","sentiment_score":-0.15287815034389496}],"sentiment":"neutral","sentiment_score":-0.15287815034389496,"channel":0,"num_words":1,"start":397.32,"end":397.82},{"sentences":[{"text":"two things there.","start":397.37,"end":398.48093,"sentiment":"neutral","sentiment_score":-0.1630318115154902},{"text":"But that's alright.","start":398.5609,"end":398.96094,"sentiment":"neutral","sentiment_score":-0.07529265309373538},{"text":"I'll mention it in the email.","start":398.96094,"end":400.48093,"sentiment":"neutral","sentiment_score":0.041584921379884086},{"text":"Okay.","start":400.64093,"end":400.96094,"sentiment":"neutral","sentiment_score":0.07285220921039581}],"sentiment":"neutral","sentiment_score":-0.030200896641382806,"channel":1,"num_words":13,"start":397.37,"end":400.96094},{"sentences":[{"text":"Yes.","start":400.91998,"end":401.41998,"sentiment":"neutral","sentiment_score":0.13605263829231262}],"sentiment":"neutral","sentiment_score":0.13605263829231262,"channel":0,"num_words":1,"start":400.91998,"end":401.41998},{"sentences":[{"text":"Cool.","start":400.96094,"end":401.20093,"sentiment":"neutral","sentiment_score":0.2299567610025406},{"text":"I'll send this now, but I'll chat to you soon, Dave.","start":401.20093,"end":402.88092,"sentiment":"neutral","sentiment_score":0.11770760352638635},{"text":"Thanks for the","start":402.88092,"end":403.36093,"sentiment":"positive","sentiment_score":0.8498789270718893}],"sentiment":"neutral","sentiment_score":0.27162514540056387,"channel":1,"num_words":15,"start":400.96094,"end":403.36093},{"sentences":[{"text":"Yep.","start":403.32,"end":403.82,"sentiment":"positive","sentiment_score":0.6460947394371033}],"sentiment":"positive","sentiment_score":0.6460947394371033,"channel":0,"num_words":1,"start":403.32,"end":403.82},{"sentences":[{"text":"call.","start":403.36093,"end":403.86093,"sentiment":"positive","sentiment_score":0.769047737121582}],"sentiment":"positive","sentiment_score":0.769047737121582,"channel":1,"num_words":1,"start":403.36093,"end":403.86093},{"sentences":[{"text":"No worries.","start":403.96,"end":404.52,"sentiment":"positive","sentiment_score":0.4499848932027817},{"text":"Thanks, Jack.","start":404.52,"end":405.34,"sentiment":"positive","sentiment_score":0.6714297831058502}],"sentiment":"positive","sentiment_score":0.560707338154316,"channel":0,"num_words":4,"start":403.96,"end":405.34},{"sentences":[{"text":"Bye.","start":405.20093,"end":405.70093,"sentiment":"positive","sentiment_score":0.5429447889328003}],"sentiment":"positive","sentiment_score":0.5429447889328003,"channel":1,"num_words":1,"start":405.20093,"end":405.70093},{"sentences":[{"text":"Bye.","start":405.56,"end":406.06,"sentiment":"neutral","sentiment_score":-0.08640441298484802}],"sentiment":"neutral","sentiment_score":-0.08640441298484802,"channel":0,"num_words":1,"start":405.56,"end":406.06}]},"summary":{"result":"success","short":"The customer has recently had a illness and rescheduling appointments. The representative provides information about the customer's personal statement and suggests calling Whitlam to discuss the SOA. The conversation becomes complicated when the speaker discusses a potential phone call with someone named Larissa. The speaker also discusses the struggles of advising clients on insurances and the need for communication, including a meeting with someone named Kaden and plans to send an email to the other person."},"intents":{"segments":[{"text":"I just wanted to quickly chat. I'm about to send you and Larissa an email. Mhmm. Now you were sick yesterday, obviously. Yes. I don't know if anyone fixed up your calendar for you because I know I didn't, but I'm hoping someone did. Wittlumptage.","start_word":18,"end_word":62,"intents":[{"intent":"Express frustration","confidence_score":0.0018322266}]},{"text":"I'm about to send you and Larissa an email.","start_word":24,"end_word":32,"intents":[{"intent":"Request email","confidence_score":0.003908496}]},{"text":"I don't know if anyone fixed up your calendar for you because I know I didn't, but I'm hoping someone did. Wittlumptage.","start_word":41,"end_word":62,"intents":[{"intent":"Suggest rescheduling","confidence_score":0.00003671842}]},{"text":"So for some reason, when I did his personal statement, Yeah. he disclosed he disclosed a whole bunch of stuff, including Yep. shoulder reconstruction surgery three weeks before that personal statement, and he'd been off work for three and a half months, right, Mhmm. which we which we didn't know about. No.","start_word":157,"end_word":208,"intents":[{"intent":"Mention personal statement","confidence_score":0.0044616354}]},{"text":"Is there anything Now I know is that he's been booked in next Wednesday for me to talk about just reconfirming the SOA?","start_word":385,"end_word":407,"intents":[{"intent":"Confirm soa","confidence_score":0.31187367}]},{"text":"Because he was confused about his insurances that already lapsed, that he was happy about lapsing. That's all I know.","start_word":408,"end_word":427,"intents":[{"intent":"Resolve insurance issue","confidence_score":0.0022339413}]},{"text":"So, obviously, the brochure is trying to help, but sometimes it's messy when they don't communicate because now Yeah.","start_word":752,"end_word":770,"intents":[{"intent":"Communicate","confidence_score":0.054007072}]},{"text":"And the only thing to for me to touch base next week is just to reconfirm that, no, his insurances with Pestar, whoever was lapsed. And it was only a thousand dollars a month, and he's putting more himself into super. So if anything were to happen, he could very easily cover that until the waiting period on the astronaut kicks in. No.","start_word":797,"end_word":859,"intents":[{"intent":"Confirm","confidence_score":0.70839286},{"intent":"Confirm","confidence_score":0.30525342},{"intent":"Confirm","confidence_score":0.08041587}]},{"text":"So Kaden spoke with him fifth end of May and booked him in today. Okay.","start_word":1016,"end_word":1030,"intents":[{"intent":"Schedule call with larissa","confidence_score":0.0076971976}]}]},"sentiments":{"segments":[{"text":"Oh, hello? Hello. Hello. Hello. How are you? How are you?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.10542871057987212},{"text":"Good.","start_word":11,"end_word":11,"sentiment":"positive","sentiment_score":0.39351415634155273},{"text":"How are you?","start_word":12,"end_word":14,"sentiment":"neutral","sentiment_score":0.30845752358436584},{"text":"Very good. Thanks.","start_word":15,"end_word":17,"sentiment":"positive","sentiment_score":0.5986916422843933},{"text":"I just wanted to quickly chat. I'm about to send you and Larissa an email. Mhmm.","start_word":18,"end_word":33,"sentiment":"neutral","sentiment_score":0.0527583509683609},{"text":"Now you were sick yesterday, obviously.","start_word":34,"end_word":39,"sentiment":"negative","sentiment_score":-0.33583593368530273},{"text":"Yes. I don't know if anyone fixed up your calendar for you because I know I didn't, but I'm hoping someone did. Wittlumptage. You had He did send me a message that everyone was rescheduled for next week. The only one is potentially David Siri that I don't know about. But okay. he sent me Cool. a message this morning that everyone else was rescheduled for next week. Okay. Perfect. Yeah. You had Rod Flynn. Okay. That's good.","start_word":40,"end_word":117,"sentiment":"neutral","sentiment_score":-0.03724881261587143},{"text":"But, like, the Rod Flynn, he's a bit of a mess.","start_word":118,"end_word":128,"sentiment":"negative","sentiment_score":-0.5922698378562927},{"text":"So, basically, we April. I'm Mhmm. this person's got April 7. Now Mhmm. were you sick for a week? In April, not for a whole week. Oh, okay. So for some reason, when I did his personal statement, Yeah. he disclosed he disclosed a whole bunch of stuff, including Yep. shoulder reconstruction surgery three weeks before that personal statement, and he'd been off work for three and a half months, right, Mhmm. which we which we didn't know about. No. And I don't think anyone told me about that. Mhmm. No. So what's happened there, I've gone straight to Larissa because she heard me doing the personal statement, and she said, come talk to me after. So I've gone to her. Mhmm. Mhmm. I've let her know I've let her know everything. He was also saying he was like, yeah. I wish I wish I had some income protection. I thought that's what you guys were doing. We weren't applying for income protection because he has Asteron income protection. So the poor Yes. bloke doesn't actually know. I'm sure you explained it to him. I'm sure you went through Mhmm.","start_word":129,"end_word":318,"sentiment":"neutral","sentiment_score":-0.14222880358758724},{"text":"the s but he has no idea what's going on.","start_word":319,"end_word":328,"sentiment":"negative","sentiment_score":-0.4140486717224121},{"text":"He also Okay.","start_word":329,"end_word":331,"sentiment":"neutral","sentiment_score":-0.29182732105255127},{"text":"isn't very tech savvy. He doesn't know what's going on.","start_word":332,"end_word":341,"sentiment":"negative","sentiment_score":-0.477488249540329},{"text":"So Okay. I think at that point, what I've done, I have escalated that to Larissa because I just felt that could have potentially been a Larissa phone call with him, which she Mhmm. did. But Mhmm.","start_word":342,"end_word":378,"sentiment":"neutral","sentiment_score":-0.22039154171943665},{"text":"there's no there's no call log.","start_word":379,"end_word":384,"sentiment":"negative","sentiment_score":-0.4092804789543152},{"text":"Is there anything Now I know is that he's been booked in next Wednesday for me to talk about just reconfirming the SOA?","start_word":385,"end_word":407,"sentiment":"neutral","sentiment_score":-0.06549069285392761},{"text":"Because he was confused about his insurances that already lapsed, that he was happy about lapsing.","start_word":408,"end_word":423,"sentiment":"negative","sentiment_score":-0.3769572377204895},{"text":"That's all I know. Yeah. Caden Yeah. told me Correct. his insurances, everything else was sorted already. No. No. No. No. No. No. No. So what happened as well, I I didn't leave my personal statement call log purely because I'd spoken to Larissa about it, but that's that's on me. I I I sometimes think I'm the only one checking those things, you know. People don't even check the projects. So but in what he's done, he's gone he's gone in and saw that personal statement required, so he's booked him in for his personal statement today, which is already being completed. I've done I'm just sending you an email now. I've attached the Yep. application summary for you to have Yep. a look at. Yep. What I'll do, I've I've got a personal statement straight before it. Yep. I can call him after and the problem is Whitlam probably spoke to him yesterday. So Yes. maybe we can just run that he now thinks those calls are happening next week. But what what do you think? Should should I still give him a call? I mean, Whitlam spoke to him yesterday and re and and re for next week. So I don't know. I just don't know what your thoughts are there. Let let me chat with Whitlam on how the call went because it was just basically like, hey. We'll touch base next week. Yep.","start_word":424,"end_word":661,"sentiment":"neutral","sentiment_score":-0.13691593451472392},{"text":"Because and this is why it gets so messy, honestly, when other advisers gets involved and they don't leave call logs because it's like, I don't get told any of it.","start_word":662,"end_word":692,"sentiment":"negative","sentiment_score":-0.3978632986545563},{"text":"So, like, if Yep. Larissa told me to do something, they don't ever tell us. So I I know there's any call logs.","start_word":693,"end_word":715,"sentiment":"neutral","sentiment_score":-0.3029918372631073},{"text":"So I don't know what on earth is ever happening, and I don't get told until it gets raised later, and the client's, like, angry.","start_word":716,"end_word":740,"sentiment":"negative","sentiment_score":-0.4604212343692779},{"text":"And I was like, hang on a minute. What happened here? So, obviously, the brochure is trying to help, but sometimes it's messy when they don't communicate because now Yeah. I'm For like, sure. cool. He should've like, because in my mind, I was like, yeah. Sweet. He was sorted a long, long, long time ago. And the only thing to for me to touch base next week is just to reconfirm that, no, his insurances with Pestar, whoever was lapsed. And it was only a thousand dollars a month, and he's putting more himself into super. So if anything were to happen, he could very easily cover that until the waiting period on the astronaut kicks in. No. That was it. And I was under the assumption that everything else was sorted, which, obviously, it wasn't. No. Let me message Whitlam and see. Because if he just said, oh, yeah. Call Veronica. We'll give you a call next Wednesday.","start_word":741,"end_word":900,"sentiment":"neutral","sentiment_score":-0.11781510710716248},{"text":"There's no point to you calling him today and confusing him more.","start_word":901,"end_word":912,"sentiment":"negative","sentiment_score":-0.5228472352027893},{"text":"Like Yep. Yeah. For sure. For sure. but if Whitlam said, oh, yeah.","start_word":913,"end_word":925,"sentiment":"neutral","sentiment_score":-0.1821034997701645},{"text":"You speak to Veronica next week, and Jack will give you a call tomorrow, then maybe just touch base and to but then it's kinda pointless.","start_word":926,"end_word":951,"sentiment":"negative","sentiment_score":-0.3488566279411316},{"text":"What time were you speaking to him?","start_word":952,"end_word":958,"sentiment":"neutral","sentiment_score":-0.10108774155378342},{"text":"11:30, but it's pointless. I've got nothing to say, and I don't wanna No. confuse him more.","start_word":959,"end_word":975,"sentiment":"negative","sentiment_score":-0.5298347473144531},{"text":"No. And then I have back to back literally from eleven to 07:30 today. Yeah. I would say probably don't even I just worry think it's about weird. it. Okay. Yeah. Whit oh, hang on. Fifth end of May. Okay. So Kaden spoke with him fifth end of May and booked him in today. Okay. So Whitlam didn't leave his bloody call log. What's he doing there? That's Let okay. me think. I've got a personal statement very soon. If you can just chat with Okay. Whitlam and then just teams Yep. me, I'm still gonna send this email to you and Larissa just so it's on paper. We can have a look at the application summary as well so you've got it there. Yes. And in the email, if you can say, like, hey, Ronica. Briefly flagged it with you today. I did speak to Larissa in regards to this application just because, like, Yep. I'll look at it and be like, cool. What happened? You've obviously told me now, but it's like, this is the first I've ever even heard about not doing anything. Do you know Yeah. what I mean?","start_word":976,"end_word":1168,"sentiment":"neutral","sentiment_score":-0.022150058299303055},{"text":"I just have this I have this weird feeling you might have been away that day because this Could I'm have been I'm really trying to remember I'm really trying to remember why I would have gone straight to Larissa, but I'm I I really do It think would have probably been because if I was way sick or something, because otherwise, you would have come to me. yeah. I would have. It makes no sense. Or it's because Larissa has literally said, hey. Come talk to me because that sounded intense.","start_word":1169,"end_word":1260,"sentiment":"negative","sentiment_score":-0.5181099772453308},{"text":"One of the Okay. two things there. But that's alright. I'll mention it in the email. Okay. Yes. Cool. I'll send this now, but I'll chat to you soon, Dave.","start_word":1261,"end_word":1290,"sentiment":"neutral","sentiment_score":0.028256727382540703},{"text":"Thanks for the Yep. call. No worries. Thanks, Jack. Bye.","start_word":1291,"end_word":1300,"sentiment":"positive","sentiment_score":0.64997398853302},{"text":"Bye.","start_word":1301,"end_word":1301,"sentiment":"neutral","sentiment_score":0.29399240016937256}],"average":{"sentiment":"neutral","sentiment_score":-0.16154344399035375}}}}