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afternoon. Intel. Thanks for calling. Yes. How are you?\n\nGood. Thank you. How can I help you? Sorry? Cancellation day for what?\n\nOkay. Who did you speak to? Do you know? Okay. Well, she's on lunch at the moment.\n\nShe'll be back shortly. But for any cancellations, you'll need to get in contact also with not just with tech support but also with the accounts department. They're the ones that handle all the processing and all that. Yeah. Any reason why you're canceling?\n\nI mean okay. Did you want a connection done at the new address? Or okay. Well, you've come across the tech support, so you'll need to call back in about you should be back in about one minute or more. She'll answer the call then if she's spoken to Moraine.\n\nOtherwise, you'll need to also get in contact with the accounts team. She's on lunch. That's what I'm saying. She'll be back in about about a minute if she called back. What was your name again?\n\nHang on a sec. How do you spell your name? Yep. Yep. 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Hi. My name is Adya. Yeah. Good. Thanks. How are you? Yeah. Actually, I I I called in the afternoon regarding the cancellation date. I called in the afternoon regarding the cancellation date for the Internet a telethernet. One second. More capital small m. No. No. I think she emailed me. That's the reason I'm calling you. Yeah. I'm I'm moving somewhere. No. No. No. Actually, I have late room and put it out. Okay. He said, can I know how to get in touch with him? Okay. So you'll be calling back me? Raja, r a j a. R for Romeo, a for alpha, j for Juliet, a for alpha, d for delta, u for uniform, g for golf, g for golf, g for golf, u for uniform, m for Mike, p for papa, u for uniform, t for tango, and I for India. Yeah. Yeah. Sure. 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Hi. My name is Adya. Yeah. Good.\n\nThanks. How are you? Yeah. Actually, I I I called in the afternoon regarding the cancellation date. I called in the afternoon regarding the cancellation date for the Internet a telethernet.\n\nOne second. More capital small m. No. No. I think she emailed me.\n\nThat's the reason I'm calling you. Yeah. I'm I'm moving somewhere. No. No.\n\nNo. Actually, I have late room and put it out. Okay. He said, can I know how to get in touch with him? Okay.\n\nSo you'll be calling back me? Raja, r a j a. R for Romeo, a for alpha, j for Juliet, a for alpha, d for delta, u for uniform, g for golf, g for golf, g for golf, u for uniform, m for Mike, p for papa, u for uniform, t for tango, and I for India. Yeah. Yeah.\n\nSure. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.2193428725004196},{"text":"Hi.","start":3.76,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.2111729234457016},{"text":"My name is Adya.","start":3.9199998,"end":4.98,"sentiment":"neutral","sentiment_score":0.19113102182745934},{"text":"Yeah.","start":7.2,"end":7.52,"sentiment":"neutral","sentiment_score":0.2509894073009491},{"text":"Good.","start":7.52,"end":7.7599998,"sentiment":"positive","sentiment_score":0.5725018978118896}],"sentiment":"neutral","sentiment_score":0.25231639854609966,"num_words":8,"start":3.4399998,"end":7.7599998},{"sentences":[{"text":"Thanks.","start":7.7599998,"end":8.0,"sentiment":"positive","sentiment_score":0.5901786684989929},{"text":"How are you?","start":8.0,"end":8.66,"sentiment":"positive","sentiment_score":0.33986732363700867},{"text":"Yeah.","start":10.639999,"end":10.96,"sentiment":"neutral","sentiment_score":-0.01630859635770321},{"text":"Actually, I I I called in the afternoon regarding the cancellation date.","start":10.96,"end":15.495,"sentiment":"neutral","sentiment_score":-0.13111750843624273},{"text":"I called in the afternoon regarding the cancellation date for the Internet a telethernet.","start":18.375,"end":26.154999,"sentiment":"neutral","sentiment_score":-0.08770594825702054}],"sentiment":"neutral","sentiment_score":-0.038961978509060795,"num_words":31,"start":7.7599998,"end":26.154999},{"sentences":[{"text":"One second.","start":32.81,"end":33.55,"sentiment":"neutral","sentiment_score":-0.03229234553873539},{"text":"More capital small m.","start":37.13,"end":39.705,"sentiment":"neutral","sentiment_score":-0.03211090853437781},{"text":"No.","start":56.149998,"end":56.23,"sentiment":"neutral","sentiment_score":-0.24929141998291016},{"text":"No.","start":56.23,"end":56.39,"sentiment":"neutral","sentiment_score":-0.2771790325641632},{"text":"I think she emailed me.","start":56.39,"end":58.649998,"sentiment":"neutral","sentiment_score":-0.26171415448188784}],"sentiment":"neutral","sentiment_score":-0.15600535001319188,"num_words":13,"start":32.81,"end":58.649998},{"sentences":[{"text":"That's the reason I'm calling you.","start":59.11,"end":60.97,"sentiment":"neutral","sentiment_score":-0.09076131011048953},{"text":"Yeah.","start":63.35,"end":63.59,"sentiment":"neutral","sentiment_score":-0.15805234014987946},{"text":"I'm I'm moving somewhere.","start":63.59,"end":65.05,"sentiment":"neutral","sentiment_score":-0.1923755593597889},{"text":"No.","start":69.11,"end":69.35,"sentiment":"neutral","sentiment_score":-0.25951215624809265},{"text":"No.","start":69.35,"end":69.645,"sentiment":"neutral","sentiment_score":-0.28953951597213745}],"sentiment":"neutral","sentiment_score":-0.15547493157478479,"num_words":13,"start":59.11,"end":69.645},{"sentences":[{"text":"No.","start":69.725,"end":69.884995,"sentiment":"neutral","sentiment_score":-0.29175499081611633},{"text":"Actually, I have late room and put it out.","start":69.884995,"end":72.625,"sentiment":"neutral","sentiment_score":-0.3123609655433231},{"text":"Okay.","start":89.24,"end":89.74,"sentiment":"neutral","sentiment_score":0.016275273635983467},{"text":"He said, can I know how to get in touch with him?","start":89.88,"end":95.34,"sentiment":"neutral","sentiment_score":0.012840229707459608},{"text":"Okay.","start":101.235,"end":101.634995,"sentiment":"neutral","sentiment_score":0.013795793056488035}],"sentiment":"neutral","sentiment_score":-0.12161874406350155,"num_words":24,"start":69.725,"end":101.634995},{"sentences":[{"text":"So you'll be calling back me?","start":101.634995,"end":103.174995,"sentiment":"neutral","sentiment_score":-0.01651767920702696},{"text":"Raja, r a j a.","start":105.475,"end":107.09499,"sentiment":"neutral","sentiment_score":-0.011213257908821106},{"text":"R for Romeo, a for alpha, j for Juliet, a for alpha, d for delta, u for uniform, g for golf, g for golf, g for golf, u for uniform, m for Mike, p for papa, u for uniform, t for tango, and I for India.","start":113.700005,"end":150.53094,"sentiment":"neutral","sentiment_score":0.004234998429993815},{"text":"Yeah.","start":156.77095,"end":157.09094,"sentiment":"neutral","sentiment_score":0.16412438452243805},{"text":"Yeah.","start":157.09094,"end":157.33095,"sentiment":"neutral","sentiment_score":0.19408942759037015}],"sentiment":"neutral","sentiment_score":0.006743243645868754,"num_words":59,"start":101.634995,"end":157.33095},{"sentences":[{"text":"Sure.","start":157.33095,"end":157.57094,"sentiment":"positive","sentiment_score":0.38151198625564575},{"text":"Thank you.","start":157.57094,"end":158.31094,"sentiment":"positive","sentiment_score":0.7303178012371063}],"sentiment":"positive","sentiment_score":0.6140491962432861,"num_words":3,"start":157.33095,"end":158.31094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Intel. Thanks for calling.\n\nChannel 1: Hello. Hi. My name is Adya.\n\nChannel 0: Yes. How are you?\n\nChannel 1: Yeah. Good. Thanks. How are you?\n\nChannel 0: Good. Thank you. How can I help you?\n\nChannel 1: Yeah. Actually, I I I called in the afternoon regarding the cancellation date.\n\nChannel 0: Sorry?\n\nChannel 1: I called in the afternoon regarding the cancellation date\n\nChannel 0: Cancellation day for what?\n\nChannel 1: for the Internet a telethernet.\n\nChannel 0: Okay. Who did you speak to? Do you know?\n\nChannel 1: One second. More capital small m.\n\nChannel 0: Okay. Well, she's on lunch at the moment. She'll be back shortly. But for any cancellations, you'll need to get in contact also with not just with tech support but also with the accounts department. They're the ones that handle all the processing and all that.\n\nChannel 1: No. No. I think she emailed me. That's\n\nChannel 0: Yeah.\n\nChannel 1: the reason I'm calling\n\nChannel 0: Any\n\nChannel 1: you.\n\nChannel 0: reason why you're canceling? I mean\n\nChannel 1: Yeah. I'm I'm moving somewhere.\n\nChannel 0: okay. Did you want a connection done at the new address? Or\n\nChannel 1: No. No. No. Actually, I have late room and put it out.\n\nChannel 0: okay. Well, you've come across the tech support, so you'll need to call back in about you should be back in about one minute or more. She'll answer the call then if she's spoken to Moraine. Otherwise, you'll need to also get in contact with the accounts team.\n\nChannel 1: Okay. He said, can I know how to get in touch with him?\n\nChannel 0: She's on lunch. That's what I'm saying. She'll be back in about about a minute if she called back.\n\nChannel 1: Okay. So you'll be calling back me?\n\nChannel 0: What was your name again?\n\nChannel 1: Raja, r a j a.\n\nChannel 0: Hang on a sec. 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The agent informs the customer that they need to contact the accounts department and that the customer will need to call back in a minute. The agent takes down the customer's name and promises to pass on the message to Moraine and Gibson."},"intents":{"segments":[{"text":"Actually, I I I called in the afternoon regarding the cancellation date. Sorry?","start_word":31,"end_word":43,"intents":[{"intent":"Call about cancellation","confidence_score":0.003912663}]},{"text":"She'll answer the call then if she's spoken to Moraine. Otherwise, you'll need to also get in contact with the accounts team. Okay.","start_word":199,"end_word":221,"intents":[{"intent":"Contact moraine","confidence_score":0.020186476}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.418590635061264},{"text":"Intel.","start_word":2,"end_word":2,"sentiment":"neutral","sentiment_score":0.32258814573287964},{"text":"Thanks for calling.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.5950736999511719},{"text":"Hello. Hi. My name is Adya. Yes. How are you? Yeah.","start_word":6,"end_word":16,"sentiment":"neutral","sentiment_score":0.2172463536262512},{"text":"Good. Thanks. How are you? Good. Thank you.","start_word":17,"end_word":24,"sentiment":"positive","sentiment_score":0.5000690221786499},{"text":"How can I help you? Yeah. Actually, I I I called in the afternoon regarding the cancellation date. Sorry? I called in the afternoon regarding the cancellation date Cancellation day for what? for the Internet a telethernet. Okay. Who did you speak to? Do you know? One second. More capital small m. Okay. Well, she's on lunch at the moment. She'll be back shortly. But for any cancellations, you'll need to get in contact also with not just with tech support but also with the accounts department. They're the ones that handle all the processing and all that. No. No. I think she emailed me. That's Yeah. the reason I'm calling Any you. reason why you're canceling? I mean Yeah. I'm I'm moving somewhere. okay. Did you want a connection done at the new address? Or No. No. No. Actually, I have late room and put it out. okay. Well, you've come across the tech support, so you'll need to call back in about you should be back in about one minute or more. She'll answer the call then if she's spoken to Moraine. Otherwise, you'll need to also get in contact with the accounts team. Okay. He said, can I know how to get in touch with him? She's on lunch. That's what I'm saying. She'll be back in about about a minute if she called back. Okay. So you'll be calling back me? What was your name again? Raja, r a j a. Hang on a sec. How do R you spell for your Romeo, name? Yep. a for alpha, Yep. j for Juliet, Yep. a for alpha, What's your name? d for delta, Mhmm. u for uniform, Mhmm. g for golf, Sorry? g for golf, Yep. g for golf, Yep. u for uniform, Yep. m for Mike, p Yep. for papa, Yep. u for uniform, Yep. t for tango, Yep. and I for India. Okay. I'll pass this over to Moraine and Gibson. Give you a call. Yeah. Yeah.","start_word":25,"end_word":356,"sentiment":"neutral","sentiment_score":-0.05650888274547206},{"text":"Sure. Thank you. Okay. Thank you. Bye.","start_word":357,"end_word":363,"sentiment":"positive","sentiment_score":0.5513181686401367}],"average":{"sentiment":"neutral","sentiment_score":-0.010601802494214928}}}}