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Yes. Good morning. Evan, it's Ronald from Cloud Solution IT. How are you doing today?\n\nAlright. Okay. That's wonderful. Evan, I hope you still remember the company, because the last time that we touch base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, Evan, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And, reason for my call today, Evan, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on second or third week of this month.\n\nMhmm. Mhmm. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello?\n\nYeah. Sorry. I'm yeah. I've changed jobs since then, so I'm not currently not interested. Yeah.\n\nYeah. That's what's on my LinkedIn. Yeah. But, yep. Yeah.\n\nNo. Thanks for your call, but, yeah, just probably not not interested at this time. Yeah. I'm not interested. Yeah.\n\nThank you. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. Hello?\n\nChannel 0: Yes. Good morning. Evan, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Evan, I hope you still remember the company, because the last time that we touch base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Evan, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. 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sir.","start":126.3,"end":127.200005,"sentiment":"neutral","sentiment_score":-0.013993963599205017},{"text":"Mhmm.","start":128.54001,"end":129.04001,"sentiment":"neutral","sentiment_score":-0.02738324925303459}],"sentiment":"neutral","sentiment_score":-0.01845705881714821,"channel":0,"num_words":3,"start":126.3,"end":129.04001},{"sentences":[{"text":"yep.","start":128.66,"end":129.14,"sentiment":"neutral","sentiment_score":-0.032918255776166916},{"text":"Yeah.","start":129.14,"end":129.46,"sentiment":"neutral","sentiment_score":-0.05478595942258835},{"text":"No.","start":129.46,"end":129.7,"sentiment":"neutral","sentiment_score":-0.18287718296051023},{"text":"Thanks for your call, but, yeah, just probably not not interested at this time.","start":129.7,"end":134.12001,"sentiment":"neutral","sentiment_score":-0.2943917236157826}],"sentiment":"neutral","sentiment_score":-0.2583567958106013,"channel":1,"num_words":17,"start":128.66,"end":134.12001},{"sentences":[{"text":"Our when do you think it's the best time I can call you back?","start":134.865,"end":136.945,"sentiment":"neutral","sentiment_score":-0.1725950464606285},{"text":"So just for short introductory meeting.","start":136.945,"end":139.045,"sentiment":"neutral","sentiment_score":-0.11561407273014386}],"sentiment":"neutral","sentiment_score":-0.1555007543414831,"channel":0,"num_words":20,"start":134.865,"end":139.045},{"sentences":[{"text":"Yeah.","start":139.22,"end":139.46,"sentiment":"neutral","sentiment_score":-0.26883265376091003},{"text":"I'm not interested.","start":139.46,"end":140.36,"sentiment":"negative","sentiment_score":-0.4587740401426951},{"text":"Yeah.","start":140.66,"end":141.16,"sentiment":"neutral","sentiment_score":-0.16448184847831726}],"sentiment":"negative","sentiment_score":-0.36192732453346255,"channel":1,"num_words":5,"start":139.22,"end":141.16},{"sentences":[{"text":"Alright.","start":142.145,"end":142.545,"sentiment":"neutral","sentiment_score":-0.04077637568116188},{"text":"Okay.","start":142.545,"end":142.865,"sentiment":"neutral","sentiment_score":0.02624034509062767},{"text":"That that would be fine.","start":142.865,"end":144.145,"sentiment":"neutral","sentiment_score":0.07040059417486191},{"text":"Thank you.","start":144.145,"end":144.805,"sentiment":"neutral","sentiment_score":0.19422884285449982}],"sentiment":"neutral","sentiment_score":0.08065829177697499,"channel":0,"num_words":9,"start":142.145,"end":144.805},{"sentences":[{"text":"Thank you.","start":145.03693,"end":145.59694,"sentiment":"neutral","sentiment_score":0.19216793030500412},{"text":"Bye.","start":145.59694,"end":146.09694,"sentiment":"neutral","sentiment_score":0.08744864165782928}],"sentiment":"neutral","sentiment_score":0.15726150075594583,"channel":1,"num_words":3,"start":145.03693,"end":146.09694},{"sentences":[{"text":"Alright.","start":146.545,"end":147.045,"sentiment":"neutral","sentiment_score":0.02883983589708805}],"sentiment":"neutral","sentiment_score":0.02883983589708805,"channel":0,"num_words":1,"start":146.545,"end":147.045}]},"summary":{"result":"success","short":"The customer, Ronald, is calling Cloud Solutions IT to schedule an introductory meeting with his CTO, Baljit Singh. He explains that he is a managed service provider and Microsoft trusted partner, and is hoping to arrange the meeting on the second or third week of the current month. He also tells the agent that he is not currently interested in the meeting. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"And, reason for my call today, Evan, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on second or third week of Yeah.","start_word":136,"end_word":185,"intents":[{"intent":"Arrange introductory meeting","confidence_score":0.0074837864}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. Hello? Yes.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.06724381446838379},{"text":"Good morning.","start_word":26,"end_word":27,"sentiment":"positive","sentiment_score":0.34288835525512695},{"text":"Evan, it's Ronald from Cloud Solution IT. How are you doing today? Alright.","start_word":28,"end_word":40,"sentiment":"neutral","sentiment_score":0.24719353020191193},{"text":"Okay. That's wonderful.","start_word":41,"end_word":43,"sentiment":"positive","sentiment_score":0.5936239361763},{"text":"Evan, I hope you still remember the company, because the last time that we touch base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Evan, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And, reason for my call today, Evan, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on second or third week of Yeah. Sorry. I'm yeah.","start_word":44,"end_word":188,"sentiment":"neutral","sentiment_score":0.056074272841215134},{"text":"I've changed jobs since then, so I'm not currently not interested.","start_word":189,"end_word":199,"sentiment":"negative","sentiment_score":-0.3630754351615906},{"text":"this month. Yeah. Mhmm. Mhmm. Sir, but I understand you still work as a cyber operation manager for Ramsey Healthcare, sir. Yeah. That's what's on my LinkedIn. Yeah. But, Yes, sir. Mhmm. yep. Yeah. No. Thanks for your call, but, yeah, just probably not not interested at this time. Our when do you think it's the best time I can call you back? So just for short introductory meeting. Yeah.","start_word":200,"end_word":269,"sentiment":"neutral","sentiment_score":-0.11920305341482162},{"text":"I'm not interested.","start_word":270,"end_word":272,"sentiment":"negative","sentiment_score":-0.4499648511409759},{"text":"Yeah. Alright. Okay. That that would be fine. Thank you. Thank you. Bye. Alright.","start_word":273,"end_word":286,"sentiment":"neutral","sentiment_score":0.06014229729771614}],"average":{"sentiment":"neutral","sentiment_score":0.005575553728983953}}}}