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May I have the full name registered under the account, please, for me to check? How about the number registered? Phone number. Four zero four two eight six. Mhmm. Okay. Upon checking here, the current plan is 100 over 40 Mbps. Yeah. That's correct. Hang on. Let me just check. Next. They've already run as pizzas. And what is the result? May I know the result, please? Please do use the speedtest.net because that's have the accurate result. The Oak Club. Yeah. For the download? How about the upload? Sure. Okay. Let me just check here. Download is six, and upload is 70. Mhmm. Okay. I see. Is there multiple device connected right now at the same time? By running? And Wi Fi or via wired? Do you have LAN, Ethernet cable that we can, directly connect the laptop to the router? Yeah. Because sometimes there's a signal interference that may might be an issue that you're not getting the app speed. Next year is 250 over 50 MBPS. Yeah. Download is 250. Upload is 50. Let me just check. Just checking if you have a discounted price. Okay. For the price, it's $109.95 per month. Yeah. Your plan right now is 89. Right? Yeah. So, yeah, next to it is $109.95 per month. Yeah. Okay. We can upgrade this. Hang on a sec. Hello, Ome? Yes. Thank you for waiting. I have upgraded the service for it to take effect. Can we please, turn off then turn on the router? Like, reboot and the NTD box, the box mounted on your wall on where the router is connected? Yeah. Kindly turn it off as well then. Turn on. Yeah. Then let's try to run a speed test again. Let's see the result. Let's check. Let me just check. Yeah. Yeah. Can we run again another speed test, please? Because on our end, it's already two fifty over 50 Mbps. Maybe it's just not detected yet, the right upgraded speed. May I know what is the router you're using? The brand and model. Mhmm. T three a x 1,000 or what is the model? Tip and link. C 20. A Wi Fi six router or the Webvan router? Is it Archer 3,200? Three twenty only. Okay. Okay. Okay. I see. So upon checking here, the TP Link Archer c 20 will connect, but it cannot provide the full 250 Mbps. Its one LAN ports are limited to 100 Mbps only. So actual speed will usually max out around 90 to 95 Mbps. For two fifty Mbps plan, you should be using a x 1,500 or a x 1,800. I'm sorry? Yeah. With gigabit ports for it to detect the two fifty because that router is that router's maximum speed is only 100 Mbps. That's why it's only getting around 90 to 95, you said? Yeah. Mhmm. Yeah. So are we going to proceed with a a plan upgrade or we'll bring it back to 100 MBP? Okay. So we'll stick with the 200 50? Okay then. Your current plan right now is 250 over 50. K then. We'll stick to that one. Then yeah. That's correct. $109.95. So and if ever you'll be getting a new router and you need assistance in configuring it, just give us a callback. And message if ever. Yeah. Okay. Thank you. 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Good morning. This is Maureen from Airtel. How can I assist you? Can I have what is your concern, please?\n\nMay I know your concern? Okay. May I have the full name registered under the account, please, for me to check? How about the number registered? Phone number.\n\nFour zero four two eight six. Mhmm. Okay. Upon checking here, the current plan is 100 over 40 Mbps. Yeah.\n\nThat's correct. Hang on. Let me just check. Next. They've already run as pizzas.\n\nAnd what is the result? May I know the result, please? Please do use the speedtest.net because that's have the accurate result. The Oak Club. Yeah.\n\nFor the download? How about the upload? Sure. Okay. Let me just check here.\n\nDownload is six, and upload is 70. Mhmm. Okay. I see. Is there multiple device connected right now at the same time?\n\nBy running? And Wi Fi or via wired? Do you have LAN, Ethernet cable that we can, directly connect the laptop to the router? Yeah. Because sometimes there's a signal interference that may might be an issue that you're not getting the app speed.\n\nNext year is 250 over 50 MBPS. Yeah. Download is 250. Upload is 50. Let me just check.\n\nJust checking if you have a discounted price. Okay. For the price, it's $109.95 per month. Yeah. Your plan right now is 89.\n\nRight? Yeah. So, yeah, next to it is $109.95 per month. Yeah. Okay.\n\nWe can upgrade this. Hang on a sec. Hello, Ome? Yes. Thank you for waiting.\n\nI have upgraded the service for it to take effect. Can we please, turn off then turn on the router? Like, reboot and the NTD box, the box mounted on your wall on where the router is connected? Yeah. Kindly turn it off as well then.\n\nTurn on. Yeah. Then let's try to run a speed test again. Let's see the result. Let's check.\n\nLet me just check. Yeah. Yeah. Can we run again another speed test, please? Because on our end, it's already two fifty over 50 Mbps.\n\nMaybe it's just not detected yet, the right upgraded speed. May I know what is the router you're using? The brand and model. Mhmm. T three a x 1,000 or what is the model?\n\nTip and link. C 20. A Wi Fi six router or the Webvan router? Is it Archer 3,200? Three twenty only.\n\nOkay. Okay. Okay. I see. So upon checking here, the TP Link Archer c 20 will connect, but it cannot provide the full 250 Mbps.\n\nIts one LAN ports are limited to 100 Mbps only. So actual speed will usually max out around 90 to 95 Mbps. For two fifty Mbps plan, you should be using a x 1,500 or a x 1,800. I'm sorry? Yeah.\n\nWith gigabit ports for it to detect the two fifty because that router is that router's maximum speed is only 100 Mbps. That's why it's only getting around 90 to 95, you said? Yeah. Mhmm. Yeah.\n\nSo are we going to proceed with a a plan upgrade or we'll bring it back to 100 MBP? Okay. So we'll stick with the 200 50? Okay then. Your current plan right now is 250 over 50.\n\nK then. We'll stick to that one. Then yeah. That's correct. $109.95.\n\nSo and if ever you'll be getting a new router and you need assistance in configuring it, just give us a callback. And message if ever. Yeah. Okay. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.1442737579345703},{"text":"Good morning.","start":1.8399999,"end":2.3999999,"sentiment":"positive","sentiment_score":0.36554664373397827},{"text":"This is Maureen from Airtel.","start":2.3999999,"end":4.02,"sentiment":"neutral","sentiment_score":0.3287721276283264},{"text":"How can I assist you?","start":4.24,"end":5.54,"sentiment":"neutral","sentiment_score":0.3148134291172028},{"text":"Can I have what is your concern, please?","start":14.465,"end":16.705,"sentiment":"neutral","sentiment_score":0.03174033132381737}],"sentiment":"neutral","sentiment_score":0.20701035617717675,"num_words":21,"start":1.36,"end":16.705},{"sentences":[{"text":"May I know your 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running?","start":189.495,"end":190.155,"sentiment":"neutral","sentiment_score":-0.014487246982753277},{"text":"And Wi Fi or via wired?","start":193.815,"end":195.835,"sentiment":"neutral","sentiment_score":-0.004539374572535356},{"text":"Do you have LAN, Ethernet cable that we can, directly connect the laptop to the router?","start":198.55,"end":205.05,"sentiment":"neutral","sentiment_score":-0.05447340989485383},{"text":"Yeah.","start":211.03,"end":211.53,"sentiment":"neutral","sentiment_score":-0.1027372106909752},{"text":"Because sometimes there's a signal interference that may might be an issue that you're not getting the app speed.","start":211.715,"end":220.295,"sentiment":"negative","sentiment_score":-0.37533472007826757}],"sentiment":"neutral","sentiment_score":-0.1854973225431009,"num_words":44,"start":189.495,"end":220.295},{"sentences":[{"text":"Next year is 250 over 50 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check.","start":661.775,"end":662.655,"sentiment":"neutral","sentiment_score":-0.020689824130386114},{"text":"Yeah.","start":662.655,"end":663.155,"sentiment":"neutral","sentiment_score":-0.0031404923647642136},{"text":"Yeah.","start":704.74,"end":705.14,"sentiment":"neutral","sentiment_score":0.005801431834697723},{"text":"Can we run again another speed test, please?","start":705.14,"end":707.22,"sentiment":"neutral","sentiment_score":0.003188162110745907},{"text":"Because on our end, it's already two fifty over 50 Mbps.","start":707.22,"end":711.485,"sentiment":"neutral","sentiment_score":-0.07227163287726315}],"sentiment":"neutral","sentiment_score":-0.033983240872621535,"num_words":25,"start":661.775,"end":711.485},{"sentences":[{"text":"Maybe it's just not detected yet, the right upgraded speed.","start":714.34503,"end":720.605,"sentiment":"neutral","sentiment_score":-0.1308248795568943},{"text":"May I know what is the router you're using?","start":733.995,"end":736.175,"sentiment":"neutral","sentiment_score":-0.024601555636359587},{"text":"The brand and model.","start":736.395,"end":737.695,"sentiment":"neutral","sentiment_score":-0.004077948164194822},{"text":"Mhmm.","start":739.515,"end":740.015,"sentiment":"neutral","sentiment_score":-0.0015825959853827951},{"text":"T three a x 1,000 or what is the model?","start":741.835,"end":748.09503,"sentiment":"neutral","sentiment_score":0.0012609157245606184}],"sentiment":"neutral","sentiment_score":-0.04514553022625692,"num_words":34,"start":714.34503,"end":748.09503},{"sentences":[{"text":"Tip and link.","start":776.525,"end":777.585,"sentiment":"neutral","sentiment_score":0.009970675222575665},{"text":"C 20.","start":783.1,"end":783.92,"sentiment":"neutral","sentiment_score":0.01080149132758379},{"text":"A Wi Fi six router or the Webvan router?","start":786.94,"end":790.96,"sentiment":"neutral","sentiment_score":0.015216821390721533},{"text":"Is it Archer 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Mbps.","start":884.52,"end":892.46,"sentiment":"neutral","sentiment_score":-0.08636721633374692}],"sentiment":"neutral","sentiment_score":-0.07010305957868695,"num_words":25,"start":853.675,"end":892.46},{"sentences":[{"text":"Its one LAN ports are limited to 100 Mbps only.","start":893.32,"end":898.06006,"sentiment":"neutral","sentiment_score":-0.11554503217339515},{"text":"So actual speed will usually max out around 90 to 95 Mbps.","start":898.565,"end":903.225,"sentiment":"neutral","sentiment_score":-0.04425066740562519},{"text":"For two fifty Mbps plan, you should be using a x 1,500 or a x 1,800.","start":904.40497,"end":915.10004,"sentiment":"neutral","sentiment_score":-0.0028032680274918675},{"text":"I'm 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correct.","start":986.38995,"end":987.20996,"sentiment":"neutral","sentiment_score":0.09826245531439781},{"text":"$109.95.","start":987.98505,"end":990.245,"sentiment":"neutral","sentiment_score":0.06676262617111206}],"sentiment":"neutral","sentiment_score":0.05913202573234836,"num_words":12,"start":978.94995,"end":990.245},{"sentences":[{"text":"So and if ever you'll be getting a new router and you need assistance in configuring it, just give us a callback.","start":990.945,"end":997.125,"sentiment":"neutral","sentiment_score":0.10474816506559198},{"text":"And message if ever.","start":998.52496,"end":999.64496,"sentiment":"neutral","sentiment_score":0.08291868679225445},{"text":"Yeah.","start":999.64496,"end":999.96497,"sentiment":"neutral","sentiment_score":0.11667382717132568},{"text":"Okay.","start":999.96497,"end":1000.46497,"sentiment":"neutral","sentiment_score":0.1915358006954193},{"text":"Thank you.","start":1001.00494,"end":1001.64496,"sentiment":"positive","sentiment_score":0.7999020516872406}],"sentiment":"neutral","sentiment_score":0.1514716036617756,"num_words":30,"start":990.945,"end":1001.64496},{"sentences":[{"text":"Bye.","start":1001.64496,"end":1002.14496,"sentiment":"neutral","sentiment_score":-0.08185689151287079}],"sentiment":"neutral","sentiment_score":-0.08185689151287079,"num_words":1,"start":1001.64496,"end":1002.14496}]}}]},{"alternatives":[{"transcript":"Yeah. Good morning. You have my details or you need anything related to my subscription? Yeah. My Internet is very slow. Just I wanted to check what is the current plan I have and whether I I need to upgrade it or how is it? Yeah. I I'll say my wife's name. It is on my wife's name. Her name is Umme Salma, u m m e s a l m a. Yeah. 0428604286 74468. Okay. $81. Right? Yeah. It feels very slow. I'm not sure. What is the next other best to plan? Any anything other option is this so that I can upgrade it? Do you see any issues with that with that? Because the the net is very slow. Yeah. One second. I'll log in, run it. Yes. Yeah. That is what that is what I used. Yeah. It's it's currently running. One second. It says 70 Mbps. Yeah. For the download. Happening. One second. It's 68 Mbps. Seventy. The download is 70. Upload is 68Point94 something. No. Only laptop. Only laptop that is on Wi Fi. Wi Fi. Wi Fi. No. I have to check. What is the next best plan I have? Download is two fifty Mbps? How much? Right? $181. Yeah. One $119.09. Right? Yeah. Can you please upgrade it? Yeah. Yeah. Sure. Yeah. I'll do that. You want me to do right now? Okay. Okay. I'm not sure. Still the it's showing seventy two seventy two Mbps. Hello? Yeah. Yeah. Please check. T TP Link. TP Link router. Yeah. Archer c 20, a r c h e r. C 20, a r c h e r. Archer c 20. Right. Epilink Archer. It's a dual band router. Now the speed has come to 95 Mbps. No. Awesome. Three twenty. C c 20. Different order? I need to use different routers to get the maximum. Okay. Yeah. Yeah. Yes. Right. Okay. I will upgrade it. Yes. Yeah. Let it be one higher same upgraded plan only. Two 50 mbps. Yeah. Yeah. One $0.09. Right? Yeah. Sure. Sure. No problem. Yeah. I will do. Yeah. Thanks a lot. 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Good morning. You have my details or you need anything related to my subscription? Yeah. My Internet is very slow.\n\nJust I wanted to check what is the current plan I have and whether I I need to upgrade it or how is it? Yeah. I I'll say my wife's name. It is on my wife's name. Her name is Umme Salma, u m m e s a l m a.\n\nYeah. 0428604286 74468. Okay. $81. Right?\n\nYeah. It feels very slow. I'm not sure. What is the next other best to plan? Any anything other option is this so that I can upgrade it?\n\nDo you see any issues with that with that? Because the the net is very slow. Yeah. One second. I'll log in, run it.\n\nYes. Yeah. That is what that is what I used. Yeah. It's it's currently running.\n\nOne second. It says 70 Mbps. Yeah. For the download. Happening.\n\nOne second. It's 68 Mbps. Seventy. The download is 70. Upload is 68Point94 something.\n\nNo. Only laptop. Only laptop that is on Wi Fi. Wi Fi. Wi Fi.\n\nNo. I have to check. What is the next best plan I have? Download is two fifty Mbps? How much?\n\nRight? $181. Yeah. One $119.09. Right?\n\nYeah. Can you please upgrade it? Yeah. Yeah. Sure.\n\nYeah. I'll do that. You want me to do right now? Okay. Okay.\n\nI'm not sure. Still the it's showing seventy two seventy two Mbps. Hello? Yeah. Yeah.\n\nPlease check. T TP Link. TP Link router. Yeah. Archer c 20, a r c h e r.\n\nC 20, a r c h e r. Archer c 20. Right. Epilink Archer. It's a dual band router.\n\nNow the speed has come to 95 Mbps. No. Awesome. Three twenty. C c 20.\n\nDifferent order? I need to use different routers to get the maximum. Okay. Yeah. Yeah.\n\nYes. Right. Okay. I will upgrade it. Yes.\n\nYeah. Let it be one higher same upgraded plan only. Two 50 mbps. Yeah. Yeah.\n\nOne $0.09. Right? Yeah. Sure. Sure.\n\nNo problem. Yeah. I will do. Yeah. Thanks a lot.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.12795710563659668},{"text":"Good morning.","start":6.16,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.23706045746803284},{"text":"You have my details or you need anything related to my subscription?","start":7.8399997,"end":11.219999,"sentiment":"neutral","sentiment_score":0.10132429065803687},{"text":"Yeah.","start":18.045,"end":18.525,"sentiment":"neutral","sentiment_score":-0.18825118243694303},{"text":"My Internet is very slow.","start":18.525,"end":20.045,"sentiment":"negative","sentiment_score":-0.6452187061309814}],"sentiment":"neutral","sentiment_score":-0.0760178668867974,"num_words":21,"start":5.92,"end":20.045},{"sentences":[{"text":"Just I wanted to check what is the current plan I have and whether I I need to upgrade it or how is 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Good morning. This is Maureen from Airtel. How can I assist you?\n\nChannel 1: Yeah. Good morning. You have my details or you need anything related to my subscription?\n\nChannel 0: Can I have what is your concern, please? May I know your concern?\n\nChannel 1: Yeah. My Internet is very slow. Just I wanted to check what is the current plan I have and whether I I need to upgrade it or how is it?\n\nChannel 0: Okay. May I have the full name registered under the account, please, for me to check?\n\nChannel 1: Yeah. I I'll say my wife's name. It is on my wife's name. Her name is Umme Salma, u m m e s a l m\n\nChannel 0: How about the number registered? Phone number.\n\nChannel 1: a. Yeah. 0428604286\n\nChannel 0: Four zero four two eight six. Mhmm.\n\nChannel 1: 74468.\n\nChannel 0: Okay. Upon checking here, the current plan is 100 over 40 Mbps.\n\nChannel 1: Okay. $81. Right?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Yeah. It feels very slow. I'm not sure. What is the next other best to plan? Any anything other option is this so that I can upgrade it?\n\nChannel 0: Hang on. Let me just check.\n\nChannel 1: Do you see any issues with that\n\nChannel 0: Next.\n\nChannel 1: with that? Because the the net is very slow. Yeah.\n\nChannel 0: They've already run as pizzas. And what is the result? May I know the result, please?\n\nChannel 1: One second. I'll log in, run it.\n\nChannel 0: Please do use the speedtest.net because that's\n\nChannel 1: Yes. Yeah.\n\nChannel 0: have\n\nChannel 1: That\n\nChannel 0: the accurate\n\nChannel 1: is what\n\nChannel 0: result.\n\nChannel 1: that is what\n\nChannel 0: The\n\nChannel 1: I\n\nChannel 0: Oak\n\nChannel 1: used.\n\nChannel 0: Club. Yeah.\n\nChannel 1: Yeah. It's it's currently running. One second. It says 70 Mbps.\n\nChannel 0: For the download?\n\nChannel 1: Yeah. For the download.\n\nChannel 0: How about the upload?\n\nChannel 1: Happening. One second.\n\nChannel 0: Sure.\n\nChannel 1: It's 68 Mbps.\n\nChannel 0: Okay. Let me just check here. Download is six, and\n\nChannel 1: Seventy.\n\nChannel 0: upload is 70.\n\nChannel 1: The download is 70. Upload is 68Point94 something.\n\nChannel 0: Mhmm. Okay. I see. Is there multiple device connected right now at the same time?\n\nChannel 1: No.\n\nChannel 0: By\n\nChannel 1: Only\n\nChannel 0: running?\n\nChannel 1: laptop. Only laptop that is on Wi Fi.\n\nChannel 0: And Wi Fi or via wired?\n\nChannel 1: Wi Fi. Wi Fi.\n\nChannel 0: Do you have LAN, Ethernet cable that\n\nChannel 1: No.\n\nChannel 0: we can, directly connect the laptop to the router?\n\nChannel 1: I have to check.\n\nChannel 0: Yeah. Because sometimes there's a signal interference that may might be an issue that you're not getting the app speed.\n\nChannel 1: What is the next best plan I have?\n\nChannel 0: Next year is 250 over 50 MBPS.\n\nChannel 1: Download is two fifty Mbps?\n\nChannel 0: Yeah. Download is 250. Upload is 50.\n\nChannel 1: How much?\n\nChannel 0: Let me just check.\n\nChannel 1: Right?\n\nChannel 0: Just checking if you have a discounted price. Okay. For the price, it's $109.95 per month.\n\nChannel 1: $181.\n\nChannel 0: Yeah. Your plan right now is 89. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So, yeah, next to it is $109.95\n\nChannel 1: One\n\nChannel 0: per month.\n\nChannel 1: $119.09. Right?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Can you please upgrade it?\n\nChannel 0: Okay. We can upgrade this. Hang on a sec. Hello, Ome?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yes. Thank you for waiting. I have upgraded the service for it to take effect. Can we please, turn off then turn on the router? Like,\n\nChannel 1: Sure.\n\nChannel 0: reboot and the NTD box, the box mounted on your wall on where the router is connected?\n\nChannel 1: Yeah. I'll do that.\n\nChannel 0: Yeah. Kindly turn it off as well then. Turn on.\n\nChannel 1: You want me to do right now?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Then let's try to run a speed test again. Let's see the result. Let's check.\n\nChannel 1: Okay. I'm not sure. Still the it's showing seventy two seventy two Mbps. Hello?\n\nChannel 0: Let me just check. Yeah.\n\nChannel 1: Yeah. Yeah. Please check.\n\nChannel 0: Yeah. Can we run again another speed test, please? Because on our end, it's already two fifty over 50 Mbps. Maybe it's just not detected yet, the right upgraded speed. May I know what is the router you're using?\n\nThe brand and model.\n\nChannel 1: T TP\n\nChannel 0: Mhmm.\n\nChannel 1: Link. TP Link\n\nChannel 0: T\n\nChannel 1: router.\n\nChannel 0: three a\n\nChannel 1: Yeah.\n\nChannel 0: x 1,000 or what is the model?\n\nChannel 1: Archer c 20, a r c h e r.\n\nChannel 0: Tip and link.\n\nChannel 1: C 20, a r c h e r. Archer c 20. Right.\n\nChannel 0: C 20.\n\nChannel 1: Epilink\n\nChannel 0: A\n\nChannel 1: Archer.\n\nChannel 0: Wi Fi six router or the Webvan router?\n\nChannel 1: It's a dual band router. Now the speed has come to 95 Mbps.\n\nChannel 0: Is it Archer 3,200?\n\nChannel 1: No. Awesome. Three twenty.\n\nChannel 0: Three twenty only.\n\nChannel 1: C\n\nChannel 0: Okay.\n\nChannel 1: c 20.\n\nChannel 0: Okay. Okay. I see. So upon checking here, the TP Link Archer c 20 will connect, but it cannot provide the full 250 Mbps. Its one LAN ports are limited to 100 Mbps only.\n\nSo actual speed will usually max out around 90 to 95 Mbps. For two fifty Mbps plan, you should be using a x 1,500 or a x 1,800.\n\nChannel 1: Different order?\n\nChannel 0: I'm sorry?\n\nChannel 1: I need to use different routers to get the\n\nChannel 0: Yeah.\n\nChannel 1: maximum. Okay.\n\nChannel 0: With gigabit ports for it to detect the two fifty because that router is that router's maximum speed is only 100 Mbps. That's why it's only getting around 90 to 95, you said?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yes. Right.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. I will upgrade it.\n\nChannel 0: Yeah. So are we going to proceed with a a plan upgrade or we'll bring it back to 100 MBP?\n\nChannel 1: Yes. Yeah. Let it be one higher same upgraded plan only.\n\nChannel 0: Okay. So\n\nChannel 1: Two\n\nChannel 0: we'll stick\n\nChannel 1: 50\n\nChannel 0: with the 200\n\nChannel 1: mbps.\n\nChannel 0: 50? Okay then. Your current plan right now is 250 over 50. K then. We'll stick to that one.\n\nChannel 1: Yeah. Yeah. One\n\nChannel 0: Then\n\nChannel 1: $0.09. Right?\n\nChannel 0: yeah. That's correct. $109.95.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: So\n\nChannel 1: Sure.\n\nChannel 0: and\n\nChannel 1: No problem.\n\nChannel 0: if ever you'll be getting a new router and you need assistance in configuring it, just give us a callback.\n\nChannel 1: Yeah. I will do.\n\nChannel 0: And message if ever. Yeah. Okay.\n\nChannel 1: Yeah. Thanks a lot.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.1442737579345703},{"text":"Good morning.","start":1.8399999,"end":2.3999999,"sentiment":"positive","sentiment_score":0.36554664373397827},{"text":"This is Maureen from Airtel.","start":2.3999999,"end":4.02,"sentiment":"neutral","sentiment_score":0.3287721276283264},{"text":"How can I assist you?","start":4.24,"end":5.54,"sentiment":"neutral","sentiment_score":0.3148134291172028}],"sentiment":"neutral","sentiment_score":0.3148688330100133,"channel":0,"num_words":13,"start":1.36,"end":5.54},{"sentences":[{"text":"Yeah.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.12795710563659668},{"text":"Good morning.","start":6.16,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.23706045746803284},{"text":"You have my details or you need anything related to my 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one.","start":979.35,"end":980.97,"sentiment":"neutral","sentiment_score":0.055658869445323944}],"sentiment":"neutral","sentiment_score":0.026803612561994476,"channel":0,"num_words":19,"start":971.005,"end":980.97},{"sentences":[{"text":"Yeah.","start":981.765,"end":982.085,"sentiment":"neutral","sentiment_score":0.0634775161743164},{"text":"Yeah.","start":982.085,"end":982.585,"sentiment":"neutral","sentiment_score":0.05965102463960648},{"text":"One","start":983.25995,"end":983.5,"sentiment":"neutral","sentiment_score":0.04632016643881798}],"sentiment":"neutral","sentiment_score":0.056482902417580284,"channel":1,"num_words":3,"start":981.765,"end":983.5},{"sentences":[{"text":"Then","start":983.26996,"end":983.76996,"sentiment":"neutral","sentiment_score":0.042663246393203735}],"sentiment":"neutral","sentiment_score":0.042663246393203735,"channel":0,"num_words":1,"start":983.26996,"end":983.76996},{"sentences":[{"text":"$0.09.","start":983.5,"end":984.06,"sentiment":"neutral","sentiment_score":0.04121747612953186},{"text":"Right?","start":984.06,"end":984.56,"sentiment":"neutral","sentiment_score":0.051868632435798645}],"sentiment":"neutral","sentiment_score":0.04654305428266525,"channel":1,"num_words":2,"start":983.5,"end":984.56},{"sentences":[{"text":"yeah.","start":986.07,"end":986.38995,"sentiment":"neutral","sentiment_score":0.06432618200778961},{"text":"That's correct.","start":986.38995,"end":987.20996,"sentiment":"neutral","sentiment_score":0.09826245531439781},{"text":"$109.95.","start":987.98505,"end":990.245,"sentiment":"neutral","sentiment_score":0.06676262617111206}],"sentiment":"neutral","sentiment_score":0.08190342970192432,"channel":0,"num_words":4,"start":986.07,"end":990.245},{"sentences":[{"text":"Yeah.","start":989.98,"end":990.48,"sentiment":"neutral","sentiment_score":0.10925492644309998},{"text":"Sure.","start":990.86,"end":991.01996,"sentiment":"neutral","sentiment_score":0.15257927775382996}],"sentiment":"neutral","sentiment_score":0.13091710209846497,"channel":1,"num_words":2,"start":989.98,"end":991.01996},{"sentences":[{"text":"So","start":990.945,"end":991.105,"sentiment":"neutral","sentiment_score":0.14823579788208008}],"sentiment":"neutral","sentiment_score":0.14823579788208008,"channel":0,"num_words":1,"start":990.945,"end":991.105},{"sentences":[{"text":"Sure.","start":991.01996,"end":991.33997,"sentiment":"neutral","sentiment_score":0.15021733939647677}],"sentiment":"neutral","sentiment_score":0.15021733939647677,"channel":1,"num_words":1,"start":991.01996,"end":991.33997},{"sentences":[{"text":"and","start":991.265,"end":991.585,"sentiment":"neutral","sentiment_score":0.1365165114402771}],"sentiment":"neutral","sentiment_score":0.1365165114402771,"channel":0,"num_words":1,"start":991.265,"end":991.585},{"sentences":[{"text":"No problem.","start":991.33997,"end":992.07996,"sentiment":"neutral","sentiment_score":0.21066147834062576}],"sentiment":"neutral","sentiment_score":0.21066147834062576,"channel":1,"num_words":2,"start":991.33997,"end":992.07996},{"sentences":[{"text":"if ever you'll be getting a new router and you need assistance in configuring it, just give us a callback.","start":991.585,"end":997.125,"sentiment":"neutral","sentiment_score":0.10098536610603333}],"sentiment":"neutral","sentiment_score":0.10098536610603333,"channel":0,"num_words":20,"start":991.585,"end":997.125},{"sentences":[{"text":"Yeah.","start":997.7649,"end":998.0849,"sentiment":"neutral","sentiment_score":0.118965744972229},{"text":"I will do.","start":998.0849,"end":998.9049,"sentiment":"neutral","sentiment_score":0.13335015873114267}],"sentiment":"neutral","sentiment_score":0.12975405529141426,"channel":1,"num_words":4,"start":997.7649,"end":998.9049},{"sentences":[{"text":"And message if ever.","start":998.52496,"end":999.64496,"sentiment":"neutral","sentiment_score":0.08291868679225445},{"text":"Yeah.","start":999.64496,"end":999.96497,"sentiment":"neutral","sentiment_score":0.11667382717132568},{"text":"Okay.","start":999.96497,"end":1000.46497,"sentiment":"neutral","sentiment_score":0.1915358006954193}],"sentiment":"neutral","sentiment_score":0.1066473958392938,"channel":0,"num_words":6,"start":998.52496,"end":1000.46497},{"sentences":[{"text":"Yeah.","start":1000.3249,"end":1000.6449,"sentiment":"neutral","sentiment_score":0.3057402968406677},{"text":"Thanks a lot.","start":1000.6449,"end":1001.2849,"sentiment":"positive","sentiment_score":0.5234992702802023}],"sentiment":"positive","sentiment_score":0.4690595269203186,"channel":1,"num_words":4,"start":1000.3249,"end":1001.2849},{"sentences":[{"text":"Thank you.","start":1001.00494,"end":1001.64496,"sentiment":"positive","sentiment_score":0.7999020516872406}],"sentiment":"positive","sentiment_score":0.7999020516872406,"channel":0,"num_words":2,"start":1001.00494,"end":1001.64496},{"sentences":[{"text":"Bye.","start":1001.2849,"end":1001.7849,"sentiment":"positive","sentiment_score":0.4726455211639404}],"sentiment":"positive","sentiment_score":0.4726455211639404,"channel":1,"num_words":1,"start":1001.2849,"end":1001.7849},{"sentences":[{"text":"Bye.","start":1001.64496,"end":1002.14496,"sentiment":"neutral","sentiment_score":-0.08185689151287079}],"sentiment":"neutral","sentiment_score":-0.08185689151287079,"channel":0,"num_words":1,"start":1001.64496,"end":1002.14496}]},"summary":{"result":"success","short":"A customer calls Airtel to inquire about their internet connection and whether they need to upgrade their plan. The representative asks for the customer's information and checks their internet speed, recommending a speed test and a plan upgrade. The customer is advised to use a different router and the call ends with the representative offering assistance for configuring it if needed."},"intents":{"segments":[{"text":"My Internet is very slow. Just I wanted to check what is the current plan I have and whether I I need to upgrade it or how is it? Okay.","start_word":42,"end_word":71,"intents":[{"intent":"Check plan","confidence_score":0.43868273},{"intent":"Upgrade plan","confidence_score":0.103465624}]},{"text":"Only laptop that is on Wi Fi. And Wi Fi or via wired? Wi Fi. Wi Fi. Do you have LAN, Ethernet cable that we No. can, directly connect the laptop to the router? I have to check.","start_word":320,"end_word":357,"intents":[{"intent":"Help with wi fi connection","confidence_score":0.0000025561615}]},{"text":"What is the next best plan I have?","start_word":378,"end_word":385,"intents":[{"intent":"Check tariff plan","confidence_score":0.00010540854}]},{"text":"Can you please upgrade it? Okay.","start_word":453,"end_word":458,"intents":[{"intent":"Upgrade router","confidence_score":0.79770714}]},{"text":"Then let's try to run a speed test again. Let's see the result.","start_word":538,"end_word":550,"intents":[{"intent":"Run speed test","confidence_score":0.42762917}]},{"text":"May I know what is the router you're using? The brand and model.","start_word":606,"end_word":618,"intents":[{"intent":"Confirm router model","confidence_score":0.012585603}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1442737579345703},{"text":"Good morning. This is Maureen from Airtel.","start_word":1,"end_word":7,"sentiment":"positive","sentiment_score":0.34168633818626404},{"text":"How can I assist you? Yeah. Good morning. You have my details or you need anything related to my subscription? Can I have what is your concern, please? May I know your concern? Yeah.","start_word":8,"end_word":41,"sentiment":"neutral","sentiment_score":0.0968141108751297},{"text":"My Internet is very slow.","start_word":42,"end_word":46,"sentiment":"negative","sentiment_score":-0.636766791343689},{"text":"Just I wanted to check what is the current plan I have and whether I I need to upgrade it or how is it? Okay. May I have the full name registered under the account, please, for me to check? Yeah. I I'll say my wife's name. It is on my wife's name. Her name is Umme Salma, u m m e s a l m How about the number registered? Phone number. a. Yeah. 0428604286 Four zero four two eight six. Mhmm. 74468. Okay. Upon checking here, the current plan is 100 over 40 Mbps. Okay. $81. Right? Yeah. That's correct. Yeah.","start_word":47,"end_word":149,"sentiment":"neutral","sentiment_score":-0.02410002425312996},{"text":"It feels very slow. I'm not sure.","start_word":150,"end_word":156,"sentiment":"negative","sentiment_score":-0.3995021879673004},{"text":"What is the next other best to plan? Any anything other option is this so that I can upgrade it? Hang on. Let me just check. Do you see any issues with that Next. with that?","start_word":157,"end_word":192,"sentiment":"neutral","sentiment_score":-0.08974871039390564},{"text":"Because the the net is very slow.","start_word":193,"end_word":199,"sentiment":"negative","sentiment_score":-0.40523114800453186},{"text":"Yeah. They've already run as pizzas. And what is the result? May I know the result, please? One second. I'll log in, run it. Please do use the speedtest.net because that's Yes. Yeah. have That the accurate is what result. that is what The I Oak used. Club. Yeah. Yeah. It's it's currently running. One second. It says 70 Mbps. For the download? Yeah. For the download. How about the upload? Happening. One second. Sure. It's 68 Mbps. Okay. Let me just check here. Download is six, and Seventy. upload is 70. The download is 70. Upload is 68Point94 something. Mhmm. Okay. I see. Is there multiple device connected right now at the same time? No. By Only running? laptop. Only laptop that is on Wi Fi. And Wi Fi or via wired? Wi Fi. Wi Fi. Do you have LAN, Ethernet cable that we No. can, directly connect the laptop to the router? I have to check. Yeah.","start_word":200,"end_word":358,"sentiment":"neutral","sentiment_score":-0.009008858997210769},{"text":"Because sometimes there's a signal interference that may might be an issue that you're not getting the app speed.","start_word":359,"end_word":377,"sentiment":"negative","sentiment_score":-0.3694382309913635},{"text":"What is the next best plan I have? Next year is 250 over 50 MBPS. Download is two fifty Mbps? Yeah. Download is 250. Upload is 50. How much? Let me just check. Right? Just checking if you have a discounted price. Okay. For the price, it's $109.95 per month. $181. Yeah. Your plan right now is 89. Right? Yeah. Yeah. So, yeah, next to it is $109.95 One per month. $119.09. Right? Yeah. Yeah. Can you please upgrade it? Okay. We can upgrade this. Hang on a sec. Hello, Ome? Yeah. Yeah. Yes.","start_word":378,"end_word":471,"sentiment":"neutral","sentiment_score":0.03563731536269188},{"text":"Thank you for waiting. I have upgraded the service for it to take effect.","start_word":472,"end_word":485,"sentiment":"positive","sentiment_score":0.4285967350006103},{"text":"Can we please, turn off then turn on the router? Like, Sure. reboot and the NTD box, the box mounted on your wall on where the router is connected? Yeah. I'll do that. Yeah. Kindly turn it off as well then. Turn on. You want me to do right now? Yeah. Okay. Then let's try to run a speed test again. Let's see the result. Let's check. Okay. I'm not sure. Still the it's showing seventy two seventy two Mbps. Hello? Let me just check. Yeah. Yeah. Yeah. Please check. Yeah. Can we run again another speed test, please? Because on our end, it's already two fifty over 50 Mbps. Maybe it's just not detected yet, the right upgraded speed. May I know what is the router you're using? The brand and model. T TP Mhmm. Link. TP Link T router. three a Yeah. x 1,000 or what is the model? Archer c 20, a r c h e r. Tip and link. C 20, a r c h e r. Archer c 20. Right. C 20. Epilink A Archer. Wi Fi six router or the Webvan router? It's a dual band router. Now the speed has come to 95 Mbps. Is it Archer 3,200? No. Awesome. Three twenty. Three twenty only. C Okay. c 20. Okay. Okay. I see. So upon checking here, the TP Link Archer c 20 will connect, but it cannot provide the full 250 Mbps. Its one LAN ports are limited to 100 Mbps only. So actual speed will usually max out around 90 to 95 Mbps. For two fifty Mbps plan, you should be using a x 1,500 or a x 1,800. Different order? I'm sorry? I need to use different routers to get the Yeah. maximum. Okay. With gigabit ports for it to detect the two fifty because that router is that router's maximum speed is only 100 Mbps. That's why it's only getting around 90 to 95, you said? Yeah. Yeah. Yeah. Yes. Right. Mhmm. Okay. I will upgrade it. Yeah. So are we going to proceed with a a plan upgrade or we'll bring it back to 100 MBP? Yes. Yeah. Let it be one higher same upgraded plan only. Okay. So Two we'll stick 50 with the 200 mbps. 50? Okay then. Your current plan right now is 250 over 50. K then. We'll stick to that one. Yeah. Yeah. One Then $0.09. Right? yeah. That's correct. $109.95. Yeah. Sure. So Sure. and No problem. if ever you'll be getting a new router and you need assistance in configuring it, just give us a callback. Yeah. I will do. And message if ever. Yeah. Okay. Yeah.","start_word":486,"end_word":931,"sentiment":"neutral","sentiment_score":0.006643646592984285},{"text":"Thanks a lot. Thank you. Bye.","start_word":932,"end_word":937,"sentiment":"positive","sentiment_score":0.6043709218502045},{"text":"Bye.","start_word":938,"end_word":938,"sentiment":"neutral","sentiment_score":0.28666090965270996}],"average":{"sentiment":"neutral","sentiment_score":0.0017048137577352004}}}}