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Hello? Oh, yeah. I I was actually trying to reach Steve Pratt. Oh, no.\n\nNo. Steve Pratt. Oh, yes. That's right. Wow.\n\nIt's... That's strange. I was able... We we were able to talk to him, like, twenty days ago, and we send him a proposal. And I I was just following up and see if, he already made a decision after that, demo with him.\n\nOh, I well, I'm really sorry to disturb you, mate. If it's okay with you, I I would like to check on Oh, yeah. I'm ready, mate. Thank you. Alright.\n\nMhmm. That's 0439 019405. Alright. Oh, I... Again, I really apologize.\n\nBut, yeah, I'm I'm just going to reach out to Steve. Alright. Well, you have a great day. You take care.","paragraphs":[{"sentences":[{"text":"Oh, hi, Steve?","start":9.12,"end":10.58,"sentiment":"neutral","sentiment_score":0.01652797218412161},{"text":"Hello?","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":0.010056767612695694},{"text":"Oh, yeah.","start":16.015,"end":16.654999,"sentiment":"neutral","sentiment_score":0.006492905085906386},{"text":"I I was actually trying to reach Steve Pratt.","start":16.654999,"end":20.115,"sentiment":"neutral","sentiment_score":-0.003788020151356856},{"text":"Oh, no.","start":24.575,"end":24.895,"sentiment":"neutral","sentiment_score":-0.08406059071421623}],"sentiment":"neutral","sentiment_score":-0.007622756967868875,"num_words":17,"start":9.12,"end":24.895},{"sentences":[{"text":"No.","start":24.895,"end":25.134998,"sentiment":"neutral","sentiment_score":-0.0983072966337204},{"text":"Steve Pratt.","start":25.134998,"end":26.435,"sentiment":"neutral","sentiment_score":-0.06387368217110634},{"text":"Oh, yes.","start":39.63,"end":40.370003,"sentiment":"neutral","sentiment_score":-0.029943332076072693},{"text":"That's right.","start":40.99,"end":41.81,"sentiment":"neutral","sentiment_score":-0.04350237548351288},{"text":"Wow.","start":43.364998,"end":43.684998,"sentiment":"neutral","sentiment_score":-0.08411012589931488}],"sentiment":"neutral","sentiment_score":-0.05713202524930239,"num_words":8,"start":24.895,"end":43.684998},{"sentences":[{"text":"It's...","start":43.684998,"end":44.184998,"sentiment":"neutral","sentiment_score":-0.08096764981746674},{"text":"That's strange.","start":44.245,"end":45.065,"sentiment":"neutral","sentiment_score":-0.2991410493850708},{"text":"I was able...","start":45.125,"end":45.844997,"sentiment":"neutral","sentiment_score":-0.1412762925028801},{"text":"We we were able to talk to him, like, twenty days ago, and we send him a proposal.","start":45.844997,"end":51.785,"sentiment":"neutral","sentiment_score":-0.008437714125547145},{"text":"And I I was just following up and see if, he already made a decision after that, demo with him.","start":51.925,"end":59.399998,"sentiment":"neutral","sentiment_score":-0.020850926451385022}],"sentiment":"neutral","sentiment_score":-0.03799945475872268,"num_words":44,"start":43.684998,"end":59.399998},{"sentences":[{"text":"Oh, I well, I'm really sorry to disturb you, mate.","start":69.14,"end":72.295,"sentiment":"neutral","sentiment_score":-0.1913057744503021},{"text":"If it's okay with you, I I would like to check on Oh, yeah.","start":72.295,"end":95.46,"sentiment":"neutral","sentiment_score":0.009118876419961452},{"text":"I'm ready, mate.","start":95.46,"end":96.34,"sentiment":"neutral","sentiment_score":0.1620525966087977},{"text":"Thank you.","start":96.34,"end":97.08,"sentiment":"neutral","sentiment_score":0.23374268412590027},{"text":"Alright.","start":103.604996,"end":104.104996,"sentiment":"neutral","sentiment_score":0.03258634731173515}],"sentiment":"neutral","sentiment_score":-0.026638798974454404,"num_words":30,"start":69.14,"end":104.104996},{"sentences":[{"text":"Mhmm.","start":108.725,"end":109.225,"sentiment":"neutral","sentiment_score":0.010165272280573843},{"text":"That's 0439 019405.","start":113.524994,"end":118.7,"sentiment":"neutral","sentiment_score":0.014325897519787153},{"text":"Alright.","start":121.64,"end":122.14,"sentiment":"neutral","sentiment_score":0.06397935748100281},{"text":"Oh, I...","start":123.0,"end":123.479996,"sentiment":"neutral","sentiment_score":0.016701783053576946},{"text":"Again, I really apologize.","start":123.479996,"end":124.86,"sentiment":"neutral","sentiment_score":-0.09435380669310689}],"sentiment":"neutral","sentiment_score":-0.020626303485848686,"num_words":11,"start":108.725,"end":124.86},{"sentences":[{"text":"But, yeah, I'm I'm just going to reach out to Steve.","start":125.56,"end":128.295,"sentiment":"neutral","sentiment_score":0.04669429124756293},{"text":"Alright.","start":132.135,"end":132.635,"sentiment":"neutral","sentiment_score":0.3325214385986328},{"text":"Well, you have a great day.","start":132.69499,"end":133.815,"sentiment":"positive","sentiment_score":0.6419996917247772},{"text":"You take care.","start":133.815,"end":134.715,"sentiment":"positive","sentiment_score":0.5552836259206136}],"sentiment":"neutral","sentiment_score":0.30304798430630137,"num_words":21,"start":125.56,"end":134.715}]}}]},{"alternatives":[{"transcript":"Hello. Luke speaking. Hello? It's Luke here. Steve Pattendon? Oh, Steve Pratt. I may... Yeah. This is the wrong number. You... I'll send through his mobile number if you like. Is this is this the mobile you're ringing me off? Yeah. I'm not too sure, mate. I I can send you Steve Pratt's number and... Yeah. Because this isn't his number. That's all. Oh, that's alright. Yeah. Yeah. That's that's fine. Actually, if you stay on the line now, I can I can see if I've got his number in my phone, and I can just read it out to you? Here we go. So have you got a pen there? 0439 019 40 five. That's correct, mate. No. That's fine, mate. No dramas at all. You too, buddy. See you, mate. 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Luke speaking. Hello? It's Luke here. Steve Pattendon?\n\nOh, Steve Pratt. I may... Yeah. This is the wrong number. You...\n\nI'll send through his mobile number if you like. Is this is this the mobile you're ringing me off? Yeah. I'm not too sure, mate. I I can send you Steve Pratt's number and...\n\nYeah. Because this isn't his number. That's all. Oh, that's alright. Yeah.\n\nYeah. That's that's fine. Actually, if you stay on the line now, I can I can see if I've got his number in my phone, and I can just read it out to you? Here we go. So have you got a pen there?\n\n0439 019 40 five. That's correct, mate. No. That's fine, mate. No dramas at all.\n\nYou too, buddy. See you, mate. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.0113799050450325},{"text":"Luke speaking.","start":6.7999997,"end":7.54,"sentiment":"neutral","sentiment_score":0.005401074420660734},{"text":"Hello?","start":13.12,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.011114641092717648},{"text":"It's Luke here.","start":13.5199995,"end":14.445,"sentiment":"neutral","sentiment_score":0.009854245154807964},{"text":"Steve Pattendon?","start":21.404999,"end":22.305,"sentiment":"neutral","sentiment_score":-0.004626321839168668}],"sentiment":"neutral","sentiment_score":0.005956309640573131,"num_words":9,"start":6.3999996,"end":22.305},{"sentences":[{"text":"Oh, Steve Pratt.","start":27.869999,"end":28.85,"sentiment":"neutral","sentiment_score":-0.03147074207663536},{"text":"I may...","start":30.83,"end":31.47,"sentiment":"neutral","sentiment_score":-0.04903056100010872},{"text":"Yeah.","start":31.47,"end":31.79,"sentiment":"neutral","sentiment_score":-0.15831202268600464},{"text":"This is the wrong number.","start":31.79,"end":32.75,"sentiment":"negative","sentiment_score":-0.3840595006942749},{"text":"You...","start":32.75,"end":33.07,"sentiment":"neutral","sentiment_score":-0.232435405254364}],"sentiment":"neutral","sentiment_score":-0.20862652330348888,"num_words":12,"start":27.869999,"end":33.07},{"sentences":[{"text":"I'll send through his mobile number if you like.","start":33.07,"end":35.71,"sentiment":"neutral","sentiment_score":-0.12040463917785221},{"text":"Is this is this the mobile you're ringing me off?","start":35.71,"end":38.05,"sentiment":"neutral","sentiment_score":-0.11680804267525673},{"text":"Yeah.","start":59.769997,"end":60.089996,"sentiment":"neutral","sentiment_score":-0.03550362586975098},{"text":"I'm not too sure, mate.","start":60.089996,"end":61.289997,"sentiment":"neutral","sentiment_score":-0.09799733012914658},{"text":"I I can send you Steve Pratt's number and...","start":61.289997,"end":64.59,"sentiment":"neutral","sentiment_score":-0.03314469464951091}],"sentiment":"neutral","sentiment_score":-0.09045631493277409,"num_words":34,"start":33.07,"end":64.59},{"sentences":[{"text":"Yeah.","start":64.81,"end":65.049995,"sentiment":"neutral","sentiment_score":-0.06709183752536774},{"text":"Because this isn't his number.","start":65.049995,"end":66.25,"sentiment":"neutral","sentiment_score":-0.14418767392635345},{"text":"That's all.","start":66.25,"end":66.99,"sentiment":"neutral","sentiment_score":-0.11819487437605858},{"text":"Oh, that's alright.","start":73.185,"end":74.165,"sentiment":"neutral","sentiment_score":0.008534675464034082},{"text":"Yeah.","start":74.625,"end":74.784996,"sentiment":"neutral","sentiment_score":0.0011410489678382874}],"sentiment":"neutral","sentiment_score":-0.08313957337910931,"num_words":12,"start":64.81,"end":74.784996},{"sentences":[{"text":"Yeah.","start":74.784996,"end":75.024994,"sentiment":"neutral","sentiment_score":0.03826826065778732},{"text":"That's that's fine.","start":75.024994,"end":76.325,"sentiment":"neutral","sentiment_score":0.11262836555639903},{"text":"Actually, if you stay on the line now, I can I can see if I've got his number in my phone, and I can just read it out to you?","start":77.024994,"end":84.54,"sentiment":"neutral","sentiment_score":0.04177069372187058},{"text":"Here we go.","start":90.920006,"end":91.82001,"sentiment":"neutral","sentiment_score":0.01738102175295353},{"text":"So have you got a pen there?","start":92.520004,"end":94.3,"sentiment":"neutral","sentiment_score":0.014560366980731487}],"sentiment":"neutral","sentiment_score":0.040530450070615516,"num_words":44,"start":74.784996,"end":94.3},{"sentences":[{"text":"0439 019 40 five.","start":97.595,"end":115.92,"sentiment":"neutral","sentiment_score":0.012649225303903222},{"text":"That's correct, mate.","start":119.34,"end":120.399994,"sentiment":"neutral","sentiment_score":0.10771027207374573},{"text":"No.","start":125.595,"end":126.095,"sentiment":"neutral","sentiment_score":-0.04283735156059265},{"text":"That's fine, mate.","start":129.435,"end":130.075,"sentiment":"neutral","sentiment_score":0.23301183183987936},{"text":"No dramas at all.","start":130.075,"end":131.375,"sentiment":"neutral","sentiment_score":0.005329715088009831}],"sentiment":"neutral","sentiment_score":0.07008298144986232,"num_words":15,"start":97.595,"end":131.375},{"sentences":[{"text":"You too, buddy.","start":135.275,"end":135.91501,"sentiment":"positive","sentiment_score":0.38763458530108136},{"text":"See you, mate.","start":135.91501,"end":136.475,"sentiment":"neutral","sentiment_score":0.3263138035933177},{"text":"Bye.","start":136.475,"end":136.975,"sentiment":"neutral","sentiment_score":0.1363697499036789}],"sentiment":"neutral","sentiment_score":0.3254592737981251,"num_words":7,"start":135.275,"end":136.975}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Luke speaking.\n\nChannel 0: Oh, hi, Steve?\n\nChannel 1: Hello? It's Luke\n\nChannel 0: Hello?\n\nChannel 1: here.\n\nChannel 0: Oh, yeah. I I was actually trying to reach Steve Pratt.\n\nChannel 1: Steve Pattendon?\n\nChannel 0: Oh, no. No. Steve Pratt.\n\nChannel 1: Oh, Steve Pratt. I may... Yeah. This is the wrong number. You...\n\nI'll send through his mobile number if you like. Is this is this the mobile you're ringing me off?\n\nChannel 0: Oh, yes. That's right. Wow. It's... That's strange.\n\nI was able... We we were able to talk to him, like, twenty days ago, and we send him a proposal. And I I was just following up and see if, he already made a decision after that, demo with him.\n\nChannel 1: Yeah. I'm not too sure, mate. I I can send you Steve Pratt's number and... Yeah. Because this isn't his number.\n\nThat's all.\n\nChannel 0: Oh, I well, I'm really sorry to disturb you, mate. If it's okay with you,\n\nChannel 1: Oh, that's\n\nChannel 0: I I\n\nChannel 1: alright.\n\nChannel 0: would like to check\n\nChannel 1: Yeah.\n\nChannel 0: on\n\nChannel 1: Yeah. That's that's fine. Actually, if you stay on the line now, I can I can see if I've got his number in my phone, and I can just read it out to you? Here we go. So have you got a pen there?\n\nChannel 0: Oh, yeah. I'm ready, mate. Thank you.\n\nChannel 1: 0439\n\nChannel 0: Alright.\n\nChannel 1: 019\n\nChannel 0: Mhmm.\n\nChannel 1: 40\n\nChannel 0: That's 0439\n\nChannel 1: five.\n\nChannel 0: 019405.\n\nChannel 1: That's correct, mate.\n\nChannel 0: Alright. Oh, I... Again, I really apologize. But,\n\nChannel 1: No.\n\nChannel 0: yeah, I'm I'm just going to reach out to Steve.\n\nChannel 1: That's fine, mate. No dramas at all.\n\nChannel 0: Alright. Well, you have a great day. You take care.\n\nChannel 1: You too, buddy. See you, mate. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.0113799050450325},{"text":"Luke speaking.","start":6.7999997,"end":7.54,"sentiment":"neutral","sentiment_score":0.005401074420660734}],"sentiment":"neutral","sentiment_score":0.00739401796211799,"channel":1,"num_words":3,"start":6.3999996,"end":7.54},{"sentences":[{"text":"Oh, hi, Steve?","start":9.12,"end":10.58,"sentiment":"neutral","sentiment_score":0.01652797218412161}],"sentiment":"neutral","sentiment_score":0.01652797218412161,"channel":0,"num_words":3,"start":9.12,"end":10.58},{"sentences":[{"text":"Hello?","start":13.12,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.011114641092717648},{"text":"It's 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able...","start":45.125,"end":45.844997,"sentiment":"neutral","sentiment_score":-0.1412762925028801},{"text":"We we were able to talk to him, like, twenty days ago, and we send him a proposal.","start":45.844997,"end":51.785,"sentiment":"neutral","sentiment_score":-0.008437714125547145},{"text":"And I I was just following up and see if, he already made a decision after that, demo with him.","start":51.925,"end":59.399998,"sentiment":"neutral","sentiment_score":-0.020850926451385022}],"sentiment":"neutral","sentiment_score":-0.02421283562917535,"channel":0,"num_words":41,"start":45.125,"end":59.399998},{"sentences":[{"text":"Yeah.","start":59.769997,"end":60.089996,"sentiment":"neutral","sentiment_score":-0.03550362586975098},{"text":"I'm not too sure, mate.","start":60.089996,"end":61.289997,"sentiment":"neutral","sentiment_score":-0.09799733012914658},{"text":"I I can send you Steve Pratt's number and...","start":61.289997,"end":64.59,"sentiment":"neutral","sentiment_score":-0.03314469464951091},{"text":"Yeah.","start":64.81,"end":65.049995,"sentiment":"neutral","sentiment_score":-0.06709183752536774},{"text":"Because this isn't his number.","start":65.049995,"end":66.25,"sentiment":"neutral","sentiment_score":-0.14418767392635345}],"sentiment":"neutral","sentiment_score":-0.07675346359610558,"channel":1,"num_words":21,"start":59.769997,"end":66.25},{"sentences":[{"text":"That's all.","start":66.25,"end":66.99,"sentiment":"neutral","sentiment_score":-0.11819487437605858}],"sentiment":"neutral","sentiment_score":-0.11819487437605858,"channel":1,"num_words":2,"start":66.25,"end":66.99},{"sentences":[{"text":"Oh, I well, I'm really sorry to disturb you, mate.","start":69.14,"end":72.295,"sentiment":"neutral","sentiment_score":-0.1913057744503021},{"text":"If it's okay with you,","start":72.295,"end":73.415,"sentiment":"neutral","sentiment_score":-0.01011684536933899}],"sentiment":"neutral","sentiment_score":-0.13090946475664775,"channel":0,"num_words":15,"start":69.14,"end":73.415},{"sentences":[{"text":"Oh, that's","start":73.185,"end":73.665,"sentiment":"neutral","sentiment_score":0.0011046398431062698}],"sentiment":"neutral","sentiment_score":0.0011046398431062698,"channel":1,"num_words":2,"start":73.185,"end":73.665},{"sentences":[{"text":"I I","start":73.415,"end":73.735,"sentiment":"neutral","sentiment_score":-0.010477259755134583}],"sentiment":"neutral","sentiment_score":-0.010477259755134583,"channel":0,"num_words":2,"start":73.415,"end":73.735},{"sentences":[{"text":"alright.","start":73.665,"end":74.165,"sentiment":"neutral","sentiment_score":0.023394746705889705}],"sentiment":"neutral","sentiment_score":0.023394746705889705,"channel":1,"num_words":1,"start":73.665,"end":74.165},{"sentences":[{"text":"would like to 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see if I've got his number in my phone, and I can just read it out to you?","start":77.024994,"end":84.54,"sentiment":"neutral","sentiment_score":0.04177069372187058},{"text":"Here we go.","start":90.920006,"end":91.82001,"sentiment":"neutral","sentiment_score":0.01738102175295353},{"text":"So have you got a pen there?","start":92.520004,"end":94.3,"sentiment":"neutral","sentiment_score":0.014560366980731487}],"sentiment":"neutral","sentiment_score":0.040530450070615516,"channel":1,"num_words":44,"start":74.784996,"end":94.3},{"sentences":[{"text":"Oh, yeah.","start":95.22,"end":95.46,"sentiment":"neutral","sentiment_score":0.08821483328938484},{"text":"I'm ready, mate.","start":95.46,"end":96.34,"sentiment":"neutral","sentiment_score":0.1620525966087977},{"text":"Thank you.","start":96.34,"end":97.08,"sentiment":"neutral","sentiment_score":0.23374268412590027}],"sentiment":"neutral","sentiment_score":0.16143897495099477,"channel":0,"num_words":7,"start":95.22,"end":97.08},{"sentences":[{"text":"0439","start":97.595,"end":99.135,"sentiment":"neutral","sentiment_score":0.023276254534721375}],"sentiment":"neutral","sentiment_score":0.023276254534721375,"channel":1,"num_words":1,"start":97.595,"end":99.135},{"sentences":[{"text":"Alright.","start":103.604996,"end":104.104996,"sentiment":"neutral","sentiment_score":0.03258634731173515}],"sentiment":"neutral","sentiment_score":0.03258634731173515,"channel":0,"num_words":1,"start":103.604996,"end":104.104996},{"sentences":[{"text":"019","start":105.355,"end":106.495,"sentiment":"neutral","sentiment_score":0.009401480667293072}],"sentiment":"neutral","sentiment_score":0.009401480667293072,"channel":1,"num_words":1,"start":105.355,"end":106.495},{"sentences":[{"text":"Mhmm.","start":108.725,"end":109.225,"sentiment":"neutral","sentiment_score":0.010165272280573843}],"sentiment":"neutral","sentiment_score":0.010165272280573843,"channel":0,"num_words":1,"start":108.725,"end":109.225},{"sentences":[{"text":"40","start":110.06,"end":110.799995,"sentiment":"neutral","sentiment_score":0.005835922434926033}],"sentiment":"neutral","sentiment_score":0.005835922434926033,"channel":1,"num_words":1,"start":110.06,"end":110.799995},{"sentences":[{"text":"That's 0439","start":113.524994,"end":115.579994,"sentiment":"neutral","sentiment_score":0.013324473984539509}],"sentiment":"neutral","sentiment_score":0.013324473984539509,"channel":0,"num_words":2,"start":113.524994,"end":115.579994},{"sentences":[{"text":"five.","start":115.42,"end":115.92,"sentiment":"neutral","sentiment_score":0.012083243578672407}],"sentiment":"neutral","sentiment_score":0.012083243578672407,"channel":1,"num_words":1,"start":115.42,"end":115.92},{"sentences":[{"text":"019405.","start":116.439995,"end":118.7,"sentiment":"neutral","sentiment_score":0.01632874459028244}],"sentiment":"neutral","sentiment_score":0.01632874459028244,"channel":0,"num_words":1,"start":116.439995,"end":118.7},{"sentences":[{"text":"That's correct, mate.","start":119.34,"end":120.399994,"sentiment":"neutral","sentiment_score":0.10771027207374573}],"sentiment":"neutral","sentiment_score":0.10771027207374573,"channel":1,"num_words":3,"start":119.34,"end":120.399994},{"sentences":[{"text":"Alright.","start":121.64,"end":122.14,"sentiment":"neutral","sentiment_score":0.06397935748100281},{"text":"Oh, I...","start":123.0,"end":123.479996,"sentiment":"neutral","sentiment_score":0.016701783053576946},{"text":"Again, I really apologize.","start":123.479996,"end":124.86,"sentiment":"neutral","sentiment_score":-0.09435380669310689},{"text":"But,","start":125.56,"end":125.799995,"sentiment":"neutral","sentiment_score":-0.03907763212919235}],"sentiment":"neutral","sentiment_score":-0.0398887419141829,"channel":0,"num_words":8,"start":121.64,"end":125.799995},{"sentences":[{"text":"No.","start":125.595,"end":126.095,"sentiment":"neutral","sentiment_score":-0.04283735156059265}],"sentiment":"neutral","sentiment_score":-0.04283735156059265,"channel":1,"num_words":1,"start":125.595,"end":126.095},{"sentences":[{"text":"yeah, I'm I'm just going to reach out to Steve.","start":125.799995,"end":128.295,"sentiment":"neutral","sentiment_score":0.05527148358523846}],"sentiment":"neutral","sentiment_score":0.05527148358523846,"channel":0,"num_words":10,"start":125.799995,"end":128.295},{"sentences":[{"text":"That's fine, 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mate.","start":135.91501,"end":136.475,"sentiment":"neutral","sentiment_score":0.3263138035933177},{"text":"Bye.","start":136.475,"end":136.975,"sentiment":"neutral","sentiment_score":0.1363697499036789}],"sentiment":"neutral","sentiment_score":0.3254592737981251,"channel":1,"num_words":7,"start":135.275,"end":136.975}]},"summary":{"result":"success","short":"The customer is trying to reach Steve Pratt but realizes they have the wrong number. The agent apologizes and offers to send the customer Steve's mobile number to try again. The customer thanks the agent and apologizes again for the misunderstanding."},"intents":{"segments":[{"text":"I I was actually trying to reach Steve Pratt. Steve Pattendon?","start_word":13,"end_word":23,"intents":[{"intent":"Reach steve pratt","confidence_score":0.2402198},{"intent":"Reach out to steve","confidence_score":0.19320308}]},{"text":"And I I was just following up and see if, he already made a decision after that, demo with him. Yeah.","start_word":89,"end_word":109,"intents":[{"intent":"Follow up on proposal","confidence_score":0.22424309}]},{"text":"I'm not too sure, mate. I I can send you Steve Pratt's number and... Yeah. Because this isn't his number. That's all. Oh, I well, I'm really sorry to disturb you, mate. If it's okay with you, Oh, that's I I alright. would like to check Yeah. on Yeah.","start_word":110,"end_word":158,"intents":[{"intent":"Check number","confidence_score":0.11138679}]},{"text":"So have you got a pen there? Oh, yeah.","start_word":195,"end_word":203,"intents":[{"intent":"Provide pen","confidence_score":0.007814844}]}]},"sentiments":{"segments":[{"text":"Hello. Luke speaking. Oh, hi, Steve? Hello? It's Luke Hello? here. Oh, yeah. I I was actually trying to reach Steve Pratt. Steve Pattendon? Oh, no. No. Steve Pratt. Oh, Steve Pratt. I may... Yeah.","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":-0.021529462188482285},{"text":"This is the wrong number.","start_word":35,"end_word":39,"sentiment":"negative","sentiment_score":-0.3818405568599701},{"text":"You... I'll send through his mobile number if you like. Is this is this the mobile you're ringing me off? Oh, yes. That's right. Wow. It's... That's strange. I was able... We we were able to talk to him, like, twenty days ago, and we send him a proposal. And I I was just following up and see if, he already made a decision after that, demo with him. Yeah. I'm not too sure, mate. I I can send you Steve Pratt's number and... Yeah. Because this isn't his number. That's all. Oh, I well, I'm really sorry to disturb you, mate. If it's okay with you, Oh, that's I I alright. would like to check Yeah. on Yeah. That's that's fine. Actually, if you stay on the line now, I can I can see if I've got his number in my phone, and I can just read it out to you? Here we go. So have you got a pen there? Oh, yeah. I'm ready, mate. Thank you. 0439 Alright. 019 Mhmm. 40 That's 0439 five. 019405. That's correct, mate. Alright. Oh, I... Again, I really apologize. But, No. yeah, I'm I'm just going to reach out to Steve. That's fine, mate. No dramas at all. Alright.","start_word":40,"end_word":247,"sentiment":"neutral","sentiment_score":-0.013841683976352217},{"text":"Well, you have a great day. You take care. You too, buddy.","start_word":248,"end_word":259,"sentiment":"positive","sentiment_score":0.5446531772613525},{"text":"See you, mate. Bye.","start_word":260,"end_word":263,"sentiment":"neutral","sentiment_score":0.27753952145576477}],"average":{"sentiment":"neutral","sentiment_score":0.008557503946711509}}}}