{"metadata":{"transaction_key":"deprecated","request_id":"01a0f0bd-65aa-7ff2-a902-1479c2a61f83","sha256":"84fc11f96dbb3ea844db6843495d30235ea7a7a136249eeccfa18ab0b9938f45","created":"2026-09-30T05:15:40.899Z","duration":58.751938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":143,"output_tokens":74},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":165,"output_tokens":165},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":165,"output_tokens":36}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Adam Jobins. Yes. Hi. Good afternoon, Adam. Yeah. Adam, good evening to you. My name is Mary, and I'm calling from Vigilance API. I hope you're doing well. Just a quick yeah. We are a cybersecurity company, so we connect with your existing team. And security tools use the agentic platform to investigate. And without replacing I","confidence":0.9980469,"words":[{"word":"i'm","start":6.3999996,"end":6.72,"confidence":0.87475586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.006932872347533703},{"word":"looking","start":6.72,"end":7.04,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.008247997611761093},{"word":"for","start":7.04,"end":7.3599997,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004364555235952139},{"word":"adam","start":7.3599997,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"Adam","sentiment":"neutral","sentiment_score":0.012801277451217176},{"word":"jobins","start":7.8399997,"end":8.34,"confidence":0.6000163,"punctuated_word":"Jobins.","sentiment":"neutral","sentiment_score":0.016177523881196976},{"word":"yes","start":28.199999,"end":28.439999,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08089719712734222},{"word":"hi","start":28.439999,"end":28.839998,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.16536805033683777},{"word":"good","start":28.839998,"end":29.0,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.31103262305259705},{"word":"afternoon","start":29.0,"end":29.5,"confidence":0.9260254,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.26997193694114685},{"word":"adam","start":29.8,"end":30.3,"confidence":0.9680176,"punctuated_word":"Adam.","sentiment":"neutral","sentiment_score":0.242973193526268},{"word":"yeah","start":33.239998,"end":33.64,"confidence":0.7739258,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13742011785507202},{"word":"adam","start":33.64,"end":33.96,"confidence":0.99658203,"punctuated_word":"Adam,","sentiment":"neutral","sentiment_score":0.28910040855407715},{"word":"good","start":33.96,"end":34.199997,"confidence":0.9902344,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.423518031835556},{"word":"evening","start":34.199997,"end":34.36,"confidence":0.37402344,"punctuated_word":"evening","sentiment":"positive","sentiment_score":0.42617785930633545},{"word":"to","start":34.36,"end":34.44,"confidence":0.9970703,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.43050724267959595},{"word":"you","start":34.44,"end":34.6,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.34342288970947266},{"word":"my","start":34.6,"end":34.76,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.2252887785434723},{"word":"name","start":34.76,"end":34.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.20912505686283112},{"word":"is","start":34.92,"end":35.079998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2468742877244949},{"word":"mary","start":35.079998,"end":35.399998,"confidence":0.98950195,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.25104743242263794},{"word":"and","start":35.399998,"end":35.64,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.24045437574386597},{"word":"i'm","start":35.64,"end":35.8,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.23201271891593933},{"word":"calling","start":35.8,"end":36.199997,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.19470879435539248},{"word":"from","start":36.199997,"end":36.699997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2431664913892746},{"word":"vigilance","start":36.76,"end":37.26,"confidence":0.8461914,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.23326048254966736},{"word":"api","start":38.199997,"end":38.68,"confidence":0.97021484,"punctuated_word":"API.","sentiment":"neutral","sentiment_score":0.25034499168395996},{"word":"i","start":38.68,"end":38.76,"confidence":0.99609375,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.47412145137786865},{"word":"hope","start":38.76,"end":39.0,"confidence":0.9863281,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.5099858045578003},{"word":"you're","start":39.0,"end":39.239998,"confidence":0.9980469,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.4112509191036224},{"word":"doing","start":39.239998,"end":39.48,"confidence":0.9980469,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.3711515665054322},{"word":"well","start":39.48,"end":39.98,"confidence":1.0,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.37117433547973633},{"word":"just","start":41.395,"end":41.635,"confidence":0.9741211,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.009196309372782707},{"word":"a","start":41.635,"end":41.715,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0357326865196228},{"word":"quick","start":41.715,"end":42.215,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":-0.01976672373712063},{"word":"yeah","start":43.075,"end":43.575,"confidence":0.98461914,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.013867327012121676},{"word":"we","start":43.715,"end":44.195,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.042452070862054825},{"word":"are","start":44.195,"end":44.434998,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.014010325074195862},{"word":"a","start":44.434998,"end":44.675,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.005197596736252308},{"word":"cybersecurity","start":44.675,"end":45.175,"confidence":0.96435547,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.006158929318189621},{"word":"company","start":45.555,"end":46.035,"confidence":0.8286133,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":-0.0045323967933654785},{"word":"so","start":46.035,"end":46.274998,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.005778895691037178},{"word":"we","start":46.274998,"end":46.434998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.005048064514994621},{"word":"connect","start":46.434998,"end":46.754997,"confidence":0.99902344,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.010484367609024048},{"word":"with","start":46.754997,"end":46.995,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.020128611475229263},{"word":"your","start":46.995,"end":47.395,"confidence":0.984375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0001920834183692932},{"word":"existing","start":47.395,"end":47.895,"confidence":0.9790039,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":0.016295041888952255},{"word":"team","start":48.195,"end":48.695,"confidence":0.7314453,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.018418196588754657},{"word":"and","start":49.246876,"end":49.566875,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.008219307288527489},{"word":"security","start":49.566875,"end":50.066875,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.004069777205586433},{"word":"tools","start":50.366875,"end":50.766876,"confidence":0.9921875,"punctuated_word":"tools","sentiment":"neutral","sentiment_score":0.008039653301239014},{"word":"use","start":50.766876,"end":51.166878,"confidence":0.97802734,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.00878637284040451},{"word":"the","start":51.166878,"end":51.486877,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002097688615322113},{"word":"agentic","start":51.486877,"end":51.966877,"confidence":0.588501,"punctuated_word":"agentic","sentiment":"neutral","sentiment_score":0.012464337050914764},{"word":"platform","start":51.966877,"end":52.446877,"confidence":0.99902344,"punctuated_word":"platform","sentiment":"neutral","sentiment_score":0.011559691280126572},{"word":"to","start":52.446877,"end":52.686874,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006133396178483963},{"word":"investigate","start":52.686874,"end":53.186874,"confidence":0.8833008,"punctuated_word":"investigate.","sentiment":"neutral","sentiment_score":0.0010167406871914864},{"word":"and","start":53.966877,"end":54.466877,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04799528419971466},{"word":"without","start":54.766876,"end":55.166878,"confidence":0.6557617,"punctuated_word":"without","sentiment":"negative","sentiment_score":-0.48646265268325806},{"word":"replacing","start":55.166878,"end":55.666878,"confidence":0.73291016,"punctuated_word":"replacing","sentiment":"negative","sentiment_score":-0.460052102804184},{"word":"i","start":58.286877,"end":58.751938,"confidence":0.29003906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1505737006664276}],"paragraphs":{"transcript":"\nI'm looking for Adam Jobins. Yes. Hi. Good afternoon, Adam. Yeah.\n\nAdam, good evening to you. My name is Mary, and I'm calling from Vigilance API. I hope you're doing well. Just a quick yeah. We are a cybersecurity company, so we connect with your existing team.\n\nAnd security tools use the agentic platform to investigate. And without replacing I","paragraphs":[{"sentences":[{"text":"I'm looking for Adam Jobins.","start":6.3999996,"end":8.34,"sentiment":"neutral","sentiment_score":0.009704845305532218},{"text":"Yes.","start":28.199999,"end":28.439999,"sentiment":"neutral","sentiment_score":0.08089719712734222},{"text":"Hi.","start":28.439999,"end":28.839998,"sentiment":"neutral","sentiment_score":0.16536805033683777},{"text":"Good afternoon, Adam.","start":28.839998,"end":30.3,"sentiment":"neutral","sentiment_score":0.2746592511733373},{"text":"Yeah.","start":33.239998,"end":33.64,"sentiment":"neutral","sentiment_score":0.13742011785507202}],"sentiment":"neutral","sentiment_score":0.11419884957881137,"num_words":11,"start":6.3999996,"end":33.64},{"sentences":[{"text":"Adam, good evening to you.","start":33.64,"end":34.6,"sentiment":"positive","sentiment_score":0.38254528641700747},{"text":"My name is Mary, and I'm calling from Vigilance API.","start":34.6,"end":38.68,"sentiment":"neutral","sentiment_score":0.23262834101915358},{"text":"I hope you're doing well.","start":38.68,"end":39.98,"sentiment":"positive","sentiment_score":0.42753681540489197},{"text":"Just a quick yeah.","start":41.395,"end":43.575,"sentiment":"neutral","sentiment_score":-0.019640761660411954},{"text":"We are a cybersecurity company, so we connect with your existing team.","start":43.715,"end":48.695,"sentiment":"neutral","sentiment_score":0.00039616747138400903}],"sentiment":"neutral","sentiment_score":0.1750801356198887,"num_words":36,"start":33.64,"end":48.695},{"sentences":[{"text":"And security tools use the agentic platform to investigate.","start":49.246876,"end":53.186874,"sentiment":"neutral","sentiment_score":0.004639219182233016},{"text":"And without replacing I","start":53.966877,"end":58.751938,"sentiment":"neutral","sentiment_score":-0.2862709350883961}],"sentiment":"neutral","sentiment_score":-0.08487159751642209,"num_words":13,"start":49.246876,"end":58.751938}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks, Adam Dobbins. Please stay on the line. Hello? Hi. Who's calling? What's this again? Yeah. We're well we're well served in this area already. Thanks. We're not interested. Thank you.","confidence":0.9951172,"words":[{"word":"if","start":0.16,"end":0.32,"confidence":0.5805664,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.00031921733170747757},{"word":"you","start":0.32,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.001521047204732895},{"word":"record","start":0.48,"end":0.96,"confidence":0.9941406,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0035066548734903336},{"word":"your","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0010961806401610374},{"word":"name","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0006928937509655952},{"word":"and","start":1.4399999,"end":1.68,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0016373610123991966},{"word":"reason","start":1.68,"end":2.0,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0012590903788805008},{"word":"for","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0009254617616534232},{"word":"calling","start":2.1599998,"end":2.6599998,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.0015491042286157608},{"word":"i'll","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.003971165046095848},{"word":"see","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.007166910916566849},{"word":"if","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.00438743457198143},{"word":"this","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.004495581611990929},{"word":"person","start":3.52,"end":3.9199998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.008918286301195621},{"word":"is","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0029547782614827156},{"word":"available","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.0024827192537486553},{"word":"thanks","start":14.16,"end":14.639999,"confidence":0.9477539,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.38249924778938293},{"word":"adam","start":14.639999,"end":14.96,"confidence":0.99609375,"punctuated_word":"Adam","sentiment":"positive","sentiment_score":0.36749038100242615},{"word":"dobbins","start":14.96,"end":15.46,"confidence":0.967041,"punctuated_word":"Dobbins.","sentiment":"positive","sentiment_score":0.3652808666229248},{"word":"please","start":16.025,"end":16.185,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.06082532927393913},{"word":"stay","start":16.185,"end":16.685,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.0349450521171093},{"word":"on","start":16.744999,"end":16.825,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0797104611992836},{"word":"the","start":16.825,"end":16.985,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12737776339054108},{"word":"line","start":16.985,"end":17.485,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.13293690979480743},{"word":"hello","start":26.505001,"end":27.005001,"confidence":0.82788086,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.060123998671770096},{"word":"hi","start":31.6,"end":31.92,"confidence":0.78344727,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.11820825189352036},{"word":"who's","start":31.92,"end":32.42,"confidence":0.9897461,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":0.077494315803051},{"word":"calling","start":40.8,"end":40.88,"confidence":0.97631836,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":0.10776519775390624},{"word":"what's","start":40.88,"end":41.2,"confidence":0.9885254,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.003706462681293487},{"word":"this","start":41.2,"end":41.52,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0049791960045695305},{"word":"again","start":41.52,"end":42.02,"confidence":0.84228516,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.006188972387462854},{"word":"yeah","start":54.095,"end":54.335003,"confidence":0.9772949,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10950344800949097},{"word":"we're","start":54.335003,"end":54.575,"confidence":0.8730469,"punctuated_word":"We're","sentiment":"negative","sentiment_score":-0.3840162754058838},{"word":"well","start":54.575,"end":54.655003,"confidence":0.7792969,"punctuated_word":"well","sentiment":"negative","sentiment_score":-0.33402347564697266},{"word":"we're","start":54.655003,"end":54.895,"confidence":0.79663086,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.5224778056144714},{"word":"well","start":54.895,"end":55.135002,"confidence":0.8959961,"punctuated_word":"well","sentiment":"negative","sentiment_score":-0.4747292101383209},{"word":"served","start":55.135002,"end":55.375,"confidence":0.9819336,"punctuated_word":"served","sentiment":"negative","sentiment_score":-0.5828155279159546},{"word":"in","start":55.375,"end":55.535004,"confidence":0.97802734,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.564975380897522},{"word":"this","start":55.535004,"end":55.695,"confidence":0.88720703,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5211762189865112},{"word":"area","start":55.695,"end":55.935,"confidence":0.93359375,"punctuated_word":"area","sentiment":"negative","sentiment_score":-0.4655706584453583},{"word":"already","start":55.935,"end":56.175003,"confidence":0.9699707,"punctuated_word":"already.","sentiment":"negative","sentiment_score":-0.4504495859146118},{"word":"thanks","start":56.175003,"end":56.415,"confidence":0.7570801,"punctuated_word":"Thanks.","sentiment":"negative","sentiment_score":-0.4152253270149231},{"word":"we're","start":56.415,"end":56.575,"confidence":0.6621094,"punctuated_word":"We're","sentiment":"negative","sentiment_score":-0.7184092998504639},{"word":"not","start":56.575,"end":56.735,"confidence":0.9951172,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7162947058677673},{"word":"interested","start":56.735,"end":57.215,"confidence":0.984375,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.668582558631897},{"word":"thank","start":57.215,"end":57.455,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.5165539383888245},{"word":"you","start":57.455,"end":57.955,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.5337055921554565}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks, Adam Dobbins. Please stay on the line. Hello? Hi.\n\nWho's calling? What's this again? Yeah. We're well we're well served in this area already. Thanks.\n\nWe're not interested. Thank you.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.001600406743818894},{"text":"Thanks, Adam Dobbins.","start":14.16,"end":15.46,"sentiment":"positive","sentiment_score":0.3717568318049113},{"text":"Please stay on the line.","start":16.025,"end":17.485,"sentiment":"neutral","sentiment_score":0.08715910315513611},{"text":"Hello?","start":26.505001,"end":27.005001,"sentiment":"neutral","sentiment_score":0.060123998671770096},{"text":"Hi.","start":31.6,"end":31.92,"sentiment":"neutral","sentiment_score":0.11820825189352036}],"sentiment":"neutral","sentiment_score":0.06750018344833873,"num_words":26,"start":0.16,"end":31.92},{"sentences":[{"text":"Who's calling?","start":31.92,"end":40.88,"sentiment":"neutral","sentiment_score":0.09262975677847862},{"text":"What's this again?","start":40.88,"end":42.02,"sentiment":"neutral","sentiment_score":0.0008322287661333879},{"text":"Yeah.","start":54.095,"end":54.335003,"sentiment":"neutral","sentiment_score":-0.10950344800949097},{"text":"We're well we're well served in this area already.","start":54.335003,"end":56.175003,"sentiment":"negative","sentiment_score":-0.4778037932184007},{"text":"Thanks.","start":56.175003,"end":56.415,"sentiment":"negative","sentiment_score":-0.4152253270149231}],"sentiment":"neutral","sentiment_score":-0.28982541963341646,"num_words":16,"start":31.92,"end":56.415},{"sentences":[{"text":"We're not interested.","start":56.415,"end":57.215,"sentiment":"negative","sentiment_score":-0.7010955214500427},{"text":"Thank you.","start":57.215,"end":57.955,"sentiment":"negative","sentiment_score":-0.5251297652721405}],"sentiment":"negative","sentiment_score":-0.6307092189788819,"num_words":5,"start":56.415,"end":57.955}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Adam Jobins.\n\nChannel 1: Thanks, Adam Dobbins. Please stay on the line. Hello?\n\nChannel 0: Yes. Hi. Good afternoon, Adam.\n\nChannel 1: Hi. Who's\n\nChannel 0: Yeah. Adam, good evening to you. My name is Mary, and I'm calling from Vigilance API. I hope you're doing well.\n\nChannel 1: calling? What's this\n\nChannel 0: Just\n\nChannel 1: again?\n\nChannel 0: a quick yeah. We are a cybersecurity company, so we connect with your existing team. And security tools use the agentic platform to investigate. And\n\nChannel 1: Yeah. We're well we're\n\nChannel 0: without\n\nChannel 1: well served\n\nChannel 0: replacing\n\nChannel 1: in this area already. Thanks. We're not interested. Thank you.\n\nChannel 0: I","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.001600406743818894}],"sentiment":"neutral","sentiment_score":0.001600406743818894,"channel":1,"num_words":16,"start":0.16,"end":4.66},{"sentences":[{"text":"I'm looking for Adam Jobins.","start":6.3999996,"end":8.34,"sentiment":"neutral","sentiment_score":0.009704845305532218}],"sentiment":"neutral","sentiment_score":0.009704845305532218,"channel":0,"num_words":5,"start":6.3999996,"end":8.34},{"sentences":[{"text":"Thanks, Adam Dobbins.","start":14.16,"end":15.46,"sentiment":"positive","sentiment_score":0.3717568318049113},{"text":"Please stay on the line.","start":16.025,"end":17.485,"sentiment":"neutral","sentiment_score":0.08715910315513611},{"text":"Hello?","start":26.505001,"end":27.005001,"sentiment":"neutral","sentiment_score":0.060123998671770096}],"sentiment":"neutral","sentiment_score":0.1790211122069094,"channel":1,"num_words":9,"start":14.16,"end":27.005001},{"sentences":[{"text":"Yes.","start":28.199999,"end":28.439999,"sentiment":"neutral","sentiment_score":0.08089719712734222},{"text":"Hi.","start":28.439999,"end":28.839998,"sentiment":"neutral","sentiment_score":0.16536805033683777},{"text":"Good afternoon, Adam.","start":28.839998,"end":30.3,"sentiment":"neutral","sentiment_score":0.2746592511733373}],"sentiment":"neutral","sentiment_score":0.21404860019683838,"channel":0,"num_words":5,"start":28.199999,"end":30.3},{"sentences":[{"text":"Hi.","start":31.6,"end":31.92,"sentiment":"neutral","sentiment_score":0.11820825189352036},{"text":"Who's","start":31.92,"end":32.42,"sentiment":"neutral","sentiment_score":0.077494315803051}],"sentiment":"neutral","sentiment_score":0.09785128384828568,"channel":1,"num_words":2,"start":31.6,"end":32.42},{"sentences":[{"text":"Yeah.","start":33.239998,"end":33.64,"sentiment":"neutral","sentiment_score":0.13742011785507202},{"text":"Adam, good evening to you.","start":33.64,"end":34.6,"sentiment":"positive","sentiment_score":0.38254528641700747},{"text":"My name is Mary, and I'm calling from Vigilance API.","start":34.6,"end":38.68,"sentiment":"neutral","sentiment_score":0.23262834101915358},{"text":"I hope you're doing well.","start":38.68,"end":39.98,"sentiment":"positive","sentiment_score":0.42753681540489197}],"sentiment":"neutral","sentiment_score":0.31019590653124307,"channel":0,"num_words":21,"start":33.239998,"end":39.98},{"sentences":[{"text":"calling?","start":40.8,"end":40.88,"sentiment":"neutral","sentiment_score":0.10776519775390624},{"text":"What's this","start":40.88,"end":41.52,"sentiment":"neutral","sentiment_score":0.004342829342931509}],"sentiment":"neutral","sentiment_score":0.03881695214658975,"channel":1,"num_words":3,"start":40.8,"end":41.52},{"sentences":[{"text":"Just","start":41.395,"end":41.635,"sentiment":"neutral","sentiment_score":-0.009196309372782707}],"sentiment":"neutral","sentiment_score":-0.009196309372782707,"channel":0,"num_words":1,"start":41.395,"end":41.635},{"sentences":[{"text":"again?","start":41.52,"end":42.02,"sentiment":"neutral","sentiment_score":-0.006188972387462854}],"sentiment":"neutral","sentiment_score":-0.006188972387462854,"channel":1,"num_words":1,"start":41.52,"end":42.02},{"sentences":[{"text":"a quick yeah.","start":41.635,"end":43.575,"sentiment":"neutral","sentiment_score":-0.02312224575628837},{"text":"We are a cybersecurity company, so we connect with your existing team.","start":43.715,"end":48.695,"sentiment":"neutral","sentiment_score":0.00039616747138400903},{"text":"And security tools use the agentic platform to investigate.","start":49.246876,"end":53.186874,"sentiment":"neutral","sentiment_score":0.004639219182233016},{"text":"And","start":53.966877,"end":54.466877,"sentiment":"neutral","sentiment_score":-0.04799528419971466}],"sentiment":"neutral","sentiment_score":-0.0028342015668749807,"channel":0,"num_words":25,"start":41.635,"end":54.466877},{"sentences":[{"text":"Yeah.","start":54.095,"end":54.335003,"sentiment":"neutral","sentiment_score":-0.10950344800949097},{"text":"We're well we're","start":54.335003,"end":54.895,"sentiment":"negative","sentiment_score":-0.4135058522224426}],"sentiment":"negative","sentiment_score":-0.3375052511692047,"channel":1,"num_words":4,"start":54.095,"end":54.895},{"sentences":[{"text":"without","start":54.766876,"end":55.166878,"sentiment":"negative","sentiment_score":-0.48646265268325806}],"sentiment":"negative","sentiment_score":-0.48646265268325806,"channel":0,"num_words":1,"start":54.766876,"end":55.166878},{"sentences":[{"text":"well served","start":54.895,"end":55.375,"sentiment":"negative","sentiment_score":-0.5287723690271378}],"sentiment":"negative","sentiment_score":-0.5287723690271378,"channel":1,"num_words":2,"start":54.895,"end":55.375},{"sentences":[{"text":"replacing","start":55.166878,"end":55.666878,"sentiment":"negative","sentiment_score":-0.460052102804184}],"sentiment":"negative","sentiment_score":-0.460052102804184,"channel":0,"num_words":1,"start":55.166878,"end":55.666878},{"sentences":[{"text":"in this area already.","start":55.375,"end":56.175003,"sentiment":"negative","sentiment_score":-0.5005429610610008},{"text":"Thanks.","start":56.175003,"end":56.415,"sentiment":"negative","sentiment_score":-0.4152253270149231},{"text":"We're not interested.","start":56.415,"end":57.215,"sentiment":"negative","sentiment_score":-0.7010955214500427},{"text":"Thank you.","start":57.215,"end":57.955,"sentiment":"negative","sentiment_score":-0.5251297652721405}],"sentiment":"negative","sentiment_score":-0.5570943266153335,"channel":1,"num_words":10,"start":55.375,"end":57.955},{"sentences":[{"text":"I","start":58.286877,"end":58.751938,"sentiment":"neutral","sentiment_score":-0.1505737006664276}],"sentiment":"neutral","sentiment_score":-0.1505737006664276,"channel":0,"num_words":1,"start":58.286877,"end":58.751938}]},"summary":{"result":"success","short":"The customer, Adam Jobins, is calling a cybersecurity company and is trying to speak with someone named Adam Dobbins. The representative, Mary, introduces herself and explains that the company is a cybersecurity company and uses an agentic platform to investigate. She tries to convince Adam that they are not interested in replacing them, but Adam eventually ends the call."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Adam Jobins. Thanks, Adam Dobbins.","start_word":1,"end_word":24,"intents":[{"intent":"Record name","confidence_score":0.046347916}]},{"text":"I'm looking for Adam Jobins.","start_word":16,"end_word":20,"intents":[{"intent":"Look for adam jobins","confidence_score":0.012444883}]},{"text":"I'm looking for Adam Jobins. Thanks, Adam Dobbins.","start_word":16,"end_word":23,"intents":[{"intent":"Thank adam jobins","confidence_score":0.00003875468}]},{"text":"Please stay on the line. Hello?","start_word":24,"end_word":29,"intents":[{"intent":"Get on the line","confidence_score":0.0037940398},{"intent":"Continue on the call","confidence_score":0.0000639885}]},{"text":"We are a cybersecurity company, so we connect with your existing team. And security tools use the agentic platform to investigate. And Yeah.","start_word":66,"end_word":88,"intents":[{"intent":"Connect with existing team","confidence_score":0.75929934}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Adam Jobins.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.004931956063956022},{"text":"Thanks, Adam Dobbins.","start_word":21,"end_word":23,"sentiment":"positive","sentiment_score":0.3698616623878479},{"text":"Please stay on the line. Hello? Yes. Hi. Good afternoon, Adam. Hi. Who's Yeah.","start_word":24,"end_word":37,"sentiment":"neutral","sentiment_score":0.13592389225959778},{"text":"Adam, good evening to you.","start_word":38,"end_word":42,"sentiment":"positive","sentiment_score":0.36360710859298706},{"text":"My name is Mary, and I'm calling from Vigilance API.","start_word":43,"end_word":52,"sentiment":"neutral","sentiment_score":0.23488889634609225},{"text":"I hope you're doing well.","start_word":53,"end_word":57,"sentiment":"positive","sentiment_score":0.416420042514801},{"text":"calling? What's this Just again? a quick yeah. We are a cybersecurity company, so we connect with your existing team. And security tools use the agentic platform to investigate. And Yeah.","start_word":58,"end_word":88,"sentiment":"neutral","sentiment_score":-0.002493906067684293},{"text":"We're well we're without well served replacing in this area already. Thanks. We're not interested. Thank you.","start_word":89,"end_word":105,"sentiment":"negative","sentiment_score":-0.5234552025794983},{"text":"I","start_word":106,"end_word":106,"sentiment":"neutral","sentiment_score":-0.2870498597621918}],"average":{"sentiment":"neutral","sentiment_score":0.0089770389325691}}}}