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May I know since when this happened? Mhmm. Yeah. Because upon checking on our end, there seems to be no issue with the Internet service. Yeah. And, actually, I'm checking the statistics right now at the address and the Internet usage. But we're we can do a resubmit ONC configuration, like a reboot on the network side. So for it to take effect, can you do a full power cycle with the router on your end? No? Yeah. So hang on. Let me just check. Mhmm. Yeah. So regarding the Gail IP location that we're facing last month, that's already been resolved. So you should be getting them. Okay. Have you spoke with them already, with their other representative? Mhmm. Mhmm. Yeah. Because that's mhmm. Actually, can you keep it unplugged for twenty minutes? And after that, plug it back in and check your Internet Mhmm. Let me just have a look with your current plan. So you're under super standard right now, which is 50 MBPS limited. So if you wanted to do an upgrade, we can do it, which is the superfast one. It's 500 over 500 MBPS for the download and upload speed, which is it's 6 sorry. It's $89.95 per month. 89.95. Yeah. That's correct. Yeah. But mhmm. Yeah. But before we do that, let's just wait for the full power cycle of the router first to check. Okay. Do you want us to upgrade it now? Additional? Okay. Let is it okay if I put you on hold? Let me just process it right now. K. Hang on. Mhmm. Hello, Glenn? Yes. Thank you for waiting. So we have successfully upgraded your plan to Superfast, which is SuperFiver boosted to 500 over 500 MBPS. But is it is it okay if it's still finished the twenty minutes before we Yeah. So I'll know the step in your account. And if the issue's still there after the upgrade and when you turn on the router, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Mhmm. Okay then. Bye for now, Glenn. Thank you. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Glenn Annes?\n\nYeah. Yeah. So it was reported that you're having issue with your Internet service? Okay. May I know since when this happened?\n\nMhmm. Yeah. Because upon checking on our end, there seems to be no issue with the Internet service. Yeah. And, actually, I'm checking the statistics right now at the address and the Internet usage.\n\nBut we're we can do a resubmit ONC configuration, like a reboot on the network side. So for it to take effect, can you do a full power cycle with the router on your end? No? Yeah. So hang on.\n\nLet me just check. Mhmm. Yeah. So regarding the Gail IP location that we're facing last month, that's already been resolved. So you should be getting them.\n\nOkay. Have you spoke with them already, with their other representative? Mhmm. Mhmm. Yeah.\n\nBecause that's mhmm. Actually, can you keep it unplugged for twenty minutes? And after that, plug it back in and check your Internet Mhmm. Let me just have a look with your current plan. So you're under super standard right now, which is 50 MBPS limited.\n\nSo if you wanted to do an upgrade, we can do it, which is the superfast one. It's 500 over 500 MBPS for the download and upload speed, which is it's 6 sorry. It's $89.95 per month. 89.95. Yeah.\n\nThat's correct. Yeah. But mhmm. Yeah. But before we do that, let's just wait for the full power cycle of the router first to check.\n\nOkay. Do you want us to upgrade it now? Additional? Okay. Let is it okay if I put you on hold?\n\nLet me just process it right now. K. Hang on. Mhmm. Hello, Glenn?\n\nYes. Thank you for waiting. So we have successfully upgraded your plan to Superfast, which is SuperFiver boosted to 500 over 500 MBPS. But is it is it okay if it's still finished the twenty minutes before we Yeah. So I'll know the step in your account.\n\nAnd if the issue's still there after the upgrade and when you turn on the router, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Mhmm. Okay then. Bye for now, Glenn. Thank you.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.050571635365486145},{"text":"Hello.","start":3.04,"end":3.52,"sentiment":"neutral","sentiment_score":0.06525175273418427},{"text":"Good afternoon.","start":3.52,"end":4.34,"sentiment":"neutral","sentiment_score":0.23960702121257782},{"text":"This is Maureen from Airtel tech support.","start":4.56,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.13134031423500606},{"text":"Am I speaking with Glenn Annes?","start":7.9199996,"end":9.78,"sentiment":"neutral","sentiment_score":0.07631512793401878}],"sentiment":"neutral","sentiment_score":0.11601825869258713,"num_words":17,"start":2.8,"end":9.78},{"sentences":[{"text":"Yeah.","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.005501767620444298},{"text":"Yeah.","start":14.325,"end":14.645,"sentiment":"neutral","sentiment_score":-0.018952306360006332},{"text":"So it was reported that you're having issue with your Internet service?","start":14.645,"end":18.665,"sentiment":"neutral","sentiment_score":-0.08979402016848326},{"text":"Okay.","start":68.57,"end":69.045,"sentiment":"neutral","sentiment_score":-0.06163813918828964},{"text":"May I know since when this happened?","start":69.284996,"end":72.104996,"sentiment":"neutral","sentiment_score":-0.03412690732095923}],"sentiment":"neutral","sentiment_score":-0.06375040029260245,"num_words":22,"start":12.799999,"end":72.104996},{"sentences":[{"text":"Mhmm.","start":91.42999,"end":91.92999,"sentiment":"neutral","sentiment_score":-0.06418566405773163},{"text":"Yeah.","start":92.229996,"end":92.549995,"sentiment":"neutral","sentiment_score":0.006321849301457405},{"text":"Because upon checking on our end, there seems to be no issue with the Internet service.","start":92.549995,"end":99.104996,"sentiment":"neutral","sentiment_score":0.0500196119537577},{"text":"Yeah.","start":99.165,"end":99.665,"sentiment":"neutral","sentiment_score":0.050935253500938416},{"text":"And, actually, I'm checking the statistics right now at the address and the Internet usage.","start":100.125,"end":106.945,"sentiment":"neutral","sentiment_score":0.024526114265124004}],"sentiment":"neutral","sentiment_score":0.034155204234754336,"num_words":34,"start":91.42999,"end":106.945},{"sentences":[{"text":"But we're we can do a resubmit ONC configuration, like a reboot on the network side.","start":108.925,"end":116.59,"sentiment":"neutral","sentiment_score":0.13222346175462008},{"text":"So for it to take effect, can you do a full power cycle with the router on your end?","start":116.97,"end":122.509995,"sentiment":"neutral","sentiment_score":0.12503014230414441},{"text":"No?","start":127.365,"end":127.865,"sentiment":"neutral","sentiment_score":-0.07325917482376099},{"text":"Yeah.","start":129.845,"end":130.165,"sentiment":"neutral","sentiment_score":0.005934175103902817},{"text":"So hang on.","start":130.165,"end":133.765,"sentiment":"neutral","sentiment_score":-0.006014864891767502}],"sentiment":"neutral","sentiment_score":0.1101444624364376,"num_words":40,"start":108.925,"end":133.765},{"sentences":[{"text":"Let me just check.","start":133.765,"end":134.985,"sentiment":"neutral","sentiment_score":0.00822911411523819},{"text":"Mhmm.","start":148.58,"end":149.08,"sentiment":"neutral","sentiment_score":-0.08558568358421326},{"text":"Yeah.","start":158.99501,"end":159.395,"sentiment":"neutral","sentiment_score":-0.07022807002067566},{"text":"So regarding the Gail IP location that we're facing last month, that's already been resolved.","start":159.395,"end":166.57,"sentiment":"neutral","sentiment_score":-0.1632019102573395},{"text":"So you should be getting them.","start":167.75,"end":169.45001,"sentiment":"neutral","sentiment_score":-0.06996126597126325}],"sentiment":"neutral","sentiment_score":-0.11076642766042992,"num_words":27,"start":133.765,"end":169.45001},{"sentences":[{"text":"Okay.","start":174.15001,"end":174.65001,"sentiment":"neutral","sentiment_score":-0.009704835712909698},{"text":"Have you spoke with them already, with their other representative?","start":176.66501,"end":180.285,"sentiment":"neutral","sentiment_score":-0.04530844911932945},{"text":"Mhmm.","start":185.225,"end":185.725,"sentiment":"neutral","sentiment_score":-0.06654539704322815},{"text":"Mhmm.","start":190.66501,"end":191.04,"sentiment":"neutral","sentiment_score":-0.0010068798437714577},{"text":"Yeah.","start":192.79999,"end":193.12,"sentiment":"neutral","sentiment_score":0.023313462734222412}],"sentiment":"neutral","sentiment_score":-0.036216295789927244,"num_words":14,"start":174.15001,"end":193.12},{"sentences":[{"text":"Because that's mhmm.","start":193.12,"end":195.21999,"sentiment":"neutral","sentiment_score":0.04409074659148852},{"text":"Actually, can you keep it unplugged for twenty minutes?","start":198.15999,"end":201.93999,"sentiment":"neutral","sentiment_score":0.07406961048642795},{"text":"And after that, plug it back in and check your Internet Mhmm.","start":202.87999,"end":208.91501,"sentiment":"neutral","sentiment_score":0.05474081185335914},{"text":"Let me just have a look with your current plan.","start":214.175,"end":216.675,"sentiment":"neutral","sentiment_score":0.04100923947989941},{"text":"So you're under super standard right now, which is 50 MBPS limited.","start":220.13,"end":225.67,"sentiment":"neutral","sentiment_score":0.09295373472074668}],"sentiment":"neutral","sentiment_score":0.06481142799653437,"num_words":46,"start":193.12,"end":225.67},{"sentences":[{"text":"So if you wanted to do an upgrade, we can do it, which is the superfast one.","start":226.29001,"end":235.03,"sentiment":"neutral","sentiment_score":0.17063459710163228},{"text":"It's 500 over 500 MBPS for the download and upload speed, which is it's 6 sorry.","start":235.605,"end":246.565,"sentiment":"neutral","sentiment_score":0.030081029690336436},{"text":"It's $89.95 per month.","start":246.565,"end":249.70999,"sentiment":"neutral","sentiment_score":-0.010174538707360625},{"text":"89.95.","start":250.65,"end":252.19,"sentiment":"neutral","sentiment_score":-0.0007365200435742736},{"text":"Yeah.","start":254.40999,"end":254.81,"sentiment":"neutral","sentiment_score":0.10339526832103728}],"sentiment":"neutral","sentiment_score":0.08830885177490135,"num_words":39,"start":226.29001,"end":254.81},{"sentences":[{"text":"That's correct.","start":254.81,"end":255.62999,"sentiment":"neutral","sentiment_score":0.17072736471891403},{"text":"Yeah.","start":258.33,"end":258.83,"sentiment":"neutral","sentiment_score":0.11605080962181091},{"text":"But mhmm.","start":260.01,"end":265.11502,"sentiment":"neutral","sentiment_score":0.029720674268901348},{"text":"Yeah.","start":265.33502,"end":265.575,"sentiment":"neutral","sentiment_score":0.03196332976222038},{"text":"But before we do that, let's just wait for the full power cycle of the router first to check.","start":265.575,"end":273.43503,"sentiment":"neutral","sentiment_score":-0.00704428373443845}],"sentiment":"neutral","sentiment_score":0.01660275305621326,"num_words":25,"start":254.81,"end":273.43503},{"sentences":[{"text":"Okay.","start":276.18002,"end":276.58002,"sentiment":"neutral","sentiment_score":0.027889102697372437},{"text":"Do you want us to upgrade it now?","start":276.58002,"end":278.52002,"sentiment":"neutral","sentiment_score":0.023663243278861046},{"text":"Additional?","start":286.1,"end":286.6,"sentiment":"neutral","sentiment_score":0.013227365911006927},{"text":"Okay.","start":291.255,"end":291.755,"sentiment":"neutral","sentiment_score":0.030474388971924785},{"text":"Let is it okay if I put you on hold?","start":291.975,"end":293.815,"sentiment":"neutral","sentiment_score":0.027755528688430786}],"sentiment":"neutral","sentiment_score":0.02564057574740478,"num_words":21,"start":276.18002,"end":293.815},{"sentences":[{"text":"Let me just process it right now.","start":293.815,"end":295.675,"sentiment":"neutral","sentiment_score":0.0790006507720266},{"text":"K.","start":296.13498,"end":296.375,"sentiment":"neutral","sentiment_score":0.03660827875137329},{"text":"Hang on.","start":296.375,"end":296.935,"sentiment":"neutral","sentiment_score":0.03299791365861893},{"text":"Mhmm.","start":296.935,"end":297.435,"sentiment":"neutral","sentiment_score":0.037339042872190475},{"text":"Hello, Glenn?","start":446.71,"end":447.69,"sentiment":"neutral","sentiment_score":0.05236515402793884}],"sentiment":"neutral","sentiment_score":0.06135984710775889,"num_words":13,"start":293.815,"end":447.69},{"sentences":[{"text":"Yes.","start":449.27,"end":449.77,"sentiment":"neutral","sentiment_score":0.17901867628097534},{"text":"Thank you for waiting.","start":449.91,"end":451.03,"sentiment":"positive","sentiment_score":0.4309481680393219},{"text":"So we have successfully upgraded your plan to Superfast, which is SuperFiver boosted to 500 over 500 MBPS.","start":451.03,"end":460.385,"sentiment":"positive","sentiment_score":0.41673626833491856},{"text":"But is it is it okay if it's still finished the twenty minutes before we Yeah.","start":461.32498,"end":472.065,"sentiment":"neutral","sentiment_score":0.05664585600607097},{"text":"So I'll know the step in your account.","start":472.5,"end":474.5,"sentiment":"neutral","sentiment_score":0.1017970684915781}],"sentiment":"neutral","sentiment_score":0.2366973281382246,"num_words":47,"start":449.27,"end":474.5},{"sentences":[{"text":"And if the issue's still there after the upgrade and when you turn on the router, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":474.5,"end":485.97287,"sentiment":"neutral","sentiment_score":-0.006781632936484105},{"text":"Mhmm.","start":487.5529,"end":488.0529,"sentiment":"neutral","sentiment_score":0.04390331730246544},{"text":"Okay then.","start":488.2729,"end":489.17288,"sentiment":"neutral","sentiment_score":0.11244952678680419},{"text":"Bye for now, Glenn.","start":489.5529,"end":490.5929,"sentiment":"neutral","sentiment_score":0.19464917853474617},{"text":"Thank you.","start":490.5929,"end":491.3329,"sentiment":"positive","sentiment_score":0.5027382075786591}],"sentiment":"neutral","sentiment_score":0.03917293655483619,"num_words":46,"start":474.5,"end":491.3329},{"sentences":[{"text":"Have a great day.","start":492.8329,"end":493.97287,"sentiment":"positive","sentiment_score":0.5732766631990671}],"sentiment":"positive","sentiment_score":0.5732766631990671,"num_words":4,"start":492.8329,"end":493.97287}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Hi. I was hoping someone would ring me back. Yeah. It's been really up and down. Like, I've been using a lot of chat g p t over the last, you know, week or two, especially today, and it just keeps stalling halfway through it and, you know, real and pages failing. And and when I put it on my hot spot, it seems to work fine. So it seems to be like I'm I don't know whether I'm dropping packets or whatever's going on. So it's either a problem or it's just a, you know, a bandwidth thing or whatever. I'm not sure. So the the whole thing has been a bit laggy even when we use HubSpot and our other online CRM program. So, one, I wanted to check whether everything's alright, and two, I wanted to find out how much it would cost to actually upgrade the bandwidth on my on my account. It's been the lagginess has been, you know, over the last month since I've been back up here. We don't spend much we're not here all the time. So half the time, it doesn't get used at all. And then when we get here, we we're on a constant I've been here for the last month, and I've noticed it being a bit laggy the whole time. So yeah. Okay. Right. Yeah. I can do that. So hang on a sec. I did this the other day because we're having awful trouble with the, you know, ChatGPT was telling me your service wasn't in Australia. And so we had your kit guys look into your stuff and you end up actually changing my IP address. That was only that was less than a week ago. Well, I was only yeah. He was here. He we we spoke to him the other night, sort of, I think, last Friday, I think it was. He actually ended up putting me onto a different IP range. So I think it used to end in dot three and now it ends in dot four, I think it is. So I've just powered it off. I'll give it twenty seconds and I'll power it back on. Yeah. And if I wanna do the upright, how do I go about doing that, and how much does it cost? Mhmm. Yeah. And what's the what's the cost on that, though? How much? So it's only another $10 a month. Oh, then just do that. That's fine. For $10 a month, just do it. That'll that'll rule out one problem anyway. So no. I'm saying do it anyway. Yeah. Yeah. Do that anyway, and we'll try the power cycle and just see if that solves the problem. For $10 a month, I'd rather have less lag. So yep. Yeah. That's fine. No problem. Yes. Hello? Yep. Yep. Yeah. That's fine. I've gone on to Hotspot to finish doing what I'm doing. So Yep. Okay. Alright. No worries. Thanks. 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Yes. Hi. I was hoping someone would ring me back. Yeah.\n\nIt's been really up and down. Like, I've been using a lot of chat g p t over the last, you know, week or two, especially today, and it just keeps stalling halfway through it and, you know, real and pages failing. And and when I put it on my hot spot, it seems to work fine. So it seems to be like I'm I don't know whether I'm dropping packets or whatever's going on. So it's either a problem or it's just a, you know, a bandwidth thing or whatever.\n\nI'm not sure. So the the whole thing has been a bit laggy even when we use HubSpot and our other online CRM program. So, one, I wanted to check whether everything's alright, and two, I wanted to find out how much it would cost to actually upgrade the bandwidth on my on my account. It's been the lagginess has been, you know, over the last month since I've been back up here. We don't spend much we're not here all the time.\n\nSo half the time, it doesn't get used at all. And then when we get here, we we're on a constant I've been here for the last month, and I've noticed it being a bit laggy the whole time. So yeah. Okay. Right.\n\nYeah. I can do that. So hang on a sec. I did this the other day because we're having awful trouble with the, you know, ChatGPT was telling me your service wasn't in Australia. And so we had your kit guys look into your stuff and you end up actually changing my IP address.\n\nThat was only that was less than a week ago. Well, I was only yeah. He was here. He we we spoke to him the other night, sort of, I think, last Friday, I think it was. He actually ended up putting me onto a different IP range.\n\nSo I think it used to end in dot three and now it ends in dot four, I think it is. So I've just powered it off. I'll give it twenty seconds and I'll power it back on. Yeah. And if I wanna do the upright, how do I go about doing that, and how much does it cost?\n\nMhmm. Yeah. And what's the what's the cost on that, though? How much? So it's only another $10 a month.\n\nOh, then just do that. That's fine. For $10 a month, just do it. That'll that'll rule out one problem anyway. So no.\n\nI'm saying do it anyway. Yeah. Yeah. Do that anyway, and we'll try the power cycle and just see if that solves the problem. For $10 a month, I'd rather have less lag.\n\nSo yep. Yeah. That's fine. No problem. Yes.\n\nHello? Yep. Yep. Yeah. That's fine.\n\nI've gone on to Hotspot to finish doing what I'm doing. So Yep. Okay. Alright. No worries.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.010574783198535442},{"text":"Yes.","start":9.84,"end":10.24,"sentiment":"neutral","sentiment_score":0.03551176190376282},{"text":"Hi.","start":10.24,"end":10.48,"sentiment":"neutral","sentiment_score":0.02671281434595585},{"text":"I was hoping someone would ring me back.","start":10.48,"end":12.42,"sentiment":"neutral","sentiment_score":0.016160885337740183},{"text":"Yeah.","start":19.375,"end":19.695,"sentiment":"neutral","sentiment_score":-0.15012145042419434}],"sentiment":"neutral","sentiment_score":0.004330415977165103,"num_words":12,"start":1.28,"end":19.695},{"sentences":[{"text":"It's been really up and down.","start":19.695,"end":23.295,"sentiment":"negative","sentiment_score":-0.43831656873226166},{"text":"Like, I've been using a lot of chat g p t over the last, you know, week or two, especially today, and it just keeps stalling halfway through it and, you know, 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here, we we're on a constant I've been here for the last month, and I've noticed it being a bit laggy the whole time.","start":84.815,"end":91.15,"sentiment":"neutral","sentiment_score":-0.30626195309490994},{"text":"So yeah.","start":91.15,"end":97.869995,"sentiment":"neutral","sentiment_score":-0.08495922014117241},{"text":"Okay.","start":97.869995,"end":98.369995,"sentiment":"neutral","sentiment_score":0.05244579166173935},{"text":"Right.","start":100.59,"end":101.09,"sentiment":"neutral","sentiment_score":0.04546123743057251}],"sentiment":"neutral","sentiment_score":-0.2877255265795907,"num_words":43,"start":81.935,"end":101.09},{"sentences":[{"text":"Yeah.","start":125.02,"end":125.26,"sentiment":"neutral","sentiment_score":0.11216491460800172},{"text":"I can do that.","start":125.26,"end":126.22,"sentiment":"neutral","sentiment_score":0.1082689817994833},{"text":"So hang on a 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here.","start":169.61,"end":170.40999,"sentiment":"neutral","sentiment_score":0.006324820841352145},{"text":"He we we spoke to him the other night, sort of, I think, last Friday, I think it was.","start":170.40999,"end":175.62999,"sentiment":"neutral","sentiment_score":-0.013733080343196266},{"text":"He actually ended up putting me onto a different IP range.","start":180.81,"end":184.34999,"sentiment":"neutral","sentiment_score":-0.3049418560483239}],"sentiment":"neutral","sentiment_score":-0.11877173356090982,"num_words":48,"start":155.82501,"end":184.34999},{"sentences":[{"text":"So I think it used to end in dot three and now it ends in dot four, I think it is.","start":185.38501,"end":189.225,"sentiment":"neutral","sentiment_score":-0.10167533797877175},{"text":"So I've just powered it off.","start":189.225,"end":193.625,"sentiment":"neutral","sentiment_score":0.00875216256827116},{"text":"I'll give it twenty seconds and I'll power it back on.","start":193.625,"end":196.285,"sentiment":"neutral","sentiment_score":0.06612076711925594},{"text":"Yeah.","start":207.22,"end":207.72,"sentiment":"neutral","sentiment_score":0.04915414750576019},{"text":"And if I wanna do the upright, how do I go about doing that, and how much does it cost?","start":207.78,"end":212.115,"sentiment":"neutral","sentiment_score":0.01074030101299286}],"sentiment":"neutral","sentiment_score":-0.018497974848595715,"num_words":59,"start":185.38501,"end":212.115},{"sentences":[{"text":"Mhmm.","start":235.73,"end":236.23,"sentiment":"neutral","sentiment_score":-0.0026168390177190304},{"text":"Yeah.","start":241.545,"end":241.865,"sentiment":"neutral","sentiment_score":0.018158502876758575},{"text":"And what's the what's the cost on that, though?","start":241.865,"end":244.365,"sentiment":"neutral","sentiment_score":-0.020657318954666454},{"text":"How much?","start":248.905,"end":249.565,"sentiment":"neutral","sentiment_score":-0.00842494098469615},{"text":"So it's only another $10 a month.","start":251.785,"end":253.885,"sentiment":"neutral","sentiment_score":0.011387509959084647}],"sentiment":"neutral","sentiment_score":-0.005375575949437916,"num_words":20,"start":235.73,"end":253.885},{"sentences":[{"text":"Oh, then just do that.","start":255.28,"end":256.48,"sentiment":"neutral","sentiment_score":0.16761361062526703},{"text":"That's fine.","start":256.48,"end":257.22,"sentiment":"neutral","sentiment_score":0.2695862352848053},{"text":"For $10 a month, just do it.","start":259.84,"end":261.52,"sentiment":"neutral","sentiment_score":0.042483304760285785},{"text":"That'll that'll rule out one problem anyway.","start":261.52,"end":263.68,"sentiment":"neutral","sentiment_score":0.045796790825469155},{"text":"So no.","start":263.68,"end":273.075,"sentiment":"neutral","sentiment_score":-0.006143972277641296}],"sentiment":"neutral","sentiment_score":0.08621361948873686,"num_words":23,"start":255.28,"end":273.075},{"sentences":[{"text":"I'm saying do it anyway.","start":273.075,"end":274.295,"sentiment":"neutral","sentiment_score":-0.0018271079286932945},{"text":"Yeah.","start":278.595,"end":278.755,"sentiment":"neutral","sentiment_score":0.056893326342105865},{"text":"Yeah.","start":278.755,"end":278.995,"sentiment":"neutral","sentiment_score":0.07715722918510437},{"text":"Do that anyway, and we'll try the power cycle and just see if that solves the problem.","start":278.995,"end":282.435,"sentiment":"neutral","sentiment_score":0.07379124620381523},{"text":"For $10 a month, I'd rather have less lag.","start":282.435,"end":285.47,"sentiment":"neutral","sentiment_score":0.048587656683391996}],"sentiment":"neutral","sentiment_score":0.05505015489391305,"num_words":33,"start":273.075,"end":285.47},{"sentences":[{"text":"So yep.","start":285.61002,"end":291.51,"sentiment":"neutral","sentiment_score":0.015001633204519749},{"text":"Yeah.","start":294.57,"end":294.81,"sentiment":"neutral","sentiment_score":0.06962349265813828},{"text":"That's fine.","start":294.81,"end":295.63,"sentiment":"neutral","sentiment_score":0.17948609590530396},{"text":"No problem.","start":295.77002,"end":296.505,"sentiment":"neutral","sentiment_score":0.10057122260332108},{"text":"Yes.","start":447.965,"end":448.205,"sentiment":"neutral","sentiment_score":0.08110660314559937}],"sentiment":"neutral","sentiment_score":0.0926059999037534,"num_words":8,"start":285.61002,"end":448.205},{"sentences":[{"text":"Hello?","start":448.205,"end":448.705,"sentiment":"neutral","sentiment_score":0.06680241227149963},{"text":"Yep.","start":460.88,"end":461.2,"sentiment":"neutral","sentiment_score":0.13028687238693237},{"text":"Yep.","start":461.2,"end":461.7,"sentiment":"neutral","sentiment_score":0.10388897359371184},{"text":"Yeah.","start":465.835,"end":466.155,"sentiment":"neutral","sentiment_score":0.032929740846157074},{"text":"That's fine.","start":466.155,"end":466.79498,"sentiment":"neutral","sentiment_score":0.017839173320680857}],"sentiment":"neutral","sentiment_score":0.06159772428994378,"num_words":6,"start":448.205,"end":466.79498},{"sentences":[{"text":"I've gone on to Hotspot to finish doing what I'm doing.","start":466.79498,"end":470.715,"sentiment":"neutral","sentiment_score":0.05428145995194262},{"text":"So Yep.","start":470.715,"end":488.62,"sentiment":"neutral","sentiment_score":0.07805472612380981},{"text":"Okay.","start":488.62,"end":489.12,"sentiment":"neutral","sentiment_score":0.111064150929451},{"text":"Alright.","start":489.60287,"end":490.10287,"sentiment":"neutral","sentiment_score":0.2052040994167328},{"text":"No worries.","start":490.96286,"end":491.68286,"sentiment":"neutral","sentiment_score":0.19479185342788696}],"sentiment":"neutral","sentiment_score":0.08582690993652624,"num_words":17,"start":466.79498,"end":491.68286},{"sentences":[{"text":"Thanks.","start":491.68286,"end":492.08286,"sentiment":"positive","sentiment_score":0.8155243396759033},{"text":"Bye.","start":492.08286,"end":492.58286,"sentiment":"positive","sentiment_score":0.6012424230575562}],"sentiment":"positive","sentiment_score":0.7083833813667297,"num_words":2,"start":491.68286,"end":492.58286}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Glenn Annes?\n\nChannel 1: Yes. Hi. I was hoping someone would ring me back.\n\nChannel 0: Yeah. Yeah. So it was reported that you're having issue with your Internet service?\n\nChannel 1: Yeah. It's been really up and down. Like, I've been using a lot of chat g p t over the last, you know, week or two, especially today, and it just keeps stalling halfway through it and, you know, real and pages failing. And and when I put it on my hot spot, it seems to work fine. So it seems to be like I'm I don't know whether I'm dropping packets or whatever's going on.\n\nSo it's either a problem or it's just a, you know, a bandwidth thing or whatever. I'm not sure. So the the whole thing has been a bit laggy even when we use HubSpot and our other online CRM program. So, one, I wanted to check whether everything's alright, and two, I wanted to find out how much it would cost to actually upgrade the bandwidth on my on my account.\n\nChannel 0: Okay. May I know since when this happened?\n\nChannel 1: It's been the lagginess has been, you know, over the last month since I've been back up here. We don't spend much we're not here all the time. So half the time, it doesn't get used at all. And then when we get here, we we're on a constant I've been here for the last month, and I've noticed it being a bit laggy the whole time. So\n\nChannel 0: Mhmm. Yeah. Because upon checking on our end, there seems to be no issue with\n\nChannel 1: yeah.\n\nChannel 0: the\n\nChannel 1: Okay.\n\nChannel 0: Internet service. Yeah. And,\n\nChannel 1: Right.\n\nChannel 0: actually, I'm checking the statistics right now at the address and the Internet usage. But we're we can do a resubmit ONC configuration, like a reboot on the network side. So for it to take effect, can you do a full power cycle with the router on your end?\n\nChannel 1: Yeah. I can do that. So hang\n\nChannel 0: No?\n\nChannel 1: on a sec.\n\nChannel 0: Yeah. So hang on. Let me just check.\n\nChannel 1: I did this the other day because we're having awful trouble with the, you know, ChatGPT was telling me your service wasn't in Australia.\n\nChannel 0: Mhmm.\n\nChannel 1: And so we had your kit guys look into your stuff and you end up actually changing my IP address. That was only that was less than a week ago.\n\nChannel 0: Yeah. So regarding the Gail IP location that we're facing last month, that's already been resolved. So\n\nChannel 1: Well,\n\nChannel 0: you should\n\nChannel 1: I was\n\nChannel 0: be\n\nChannel 1: only\n\nChannel 0: getting them.\n\nChannel 1: yeah. He was here. He we we spoke to him the other night, sort of, I think, last\n\nChannel 0: Okay.\n\nChannel 1: Friday, I think it was.\n\nChannel 0: Have you spoke with them already, with their other representative?\n\nChannel 1: He actually ended up putting me onto a different IP range.\n\nChannel 0: Mhmm.\n\nChannel 1: So I think it used to end in dot three and now it ends in dot four, I think it is. So\n\nChannel 0: Mhmm.\n\nChannel 1: I've just\n\nChannel 0: Yeah.\n\nChannel 1: powered\n\nChannel 0: Because\n\nChannel 1: it off.\n\nChannel 0: that's\n\nChannel 1: I'll give it twenty seconds\n\nChannel 0: mhmm.\n\nChannel 1: and I'll power it back on.\n\nChannel 0: Actually, can you keep it unplugged for twenty minutes? And after that, plug it back in and check your Internet\n\nChannel 1: Yeah. And if I wanna\n\nChannel 0: Mhmm.\n\nChannel 1: do the upright, how do I go about doing that, and how much does it cost?\n\nChannel 0: Let me just have a look with your current plan. So you're under super standard right now, which is 50 MBPS limited. So if you wanted to do an upgrade, we can do it, which is the superfast one. It's\n\nChannel 1: Mhmm.\n\nChannel 0: 500 over 500 MBPS for the download and upload speed,\n\nChannel 1: Yeah.\n\nChannel 0: which is\n\nChannel 1: And what's the what's the cost on that, though?\n\nChannel 0: it's 6 sorry. It's $89.95 per\n\nChannel 1: How much?\n\nChannel 0: month. 89.95.\n\nChannel 1: So it's only another $10 a month.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Oh, then just do that. That's fine.\n\nChannel 0: Yeah.\n\nChannel 1: For\n\nChannel 0: But\n\nChannel 1: $10 a month, just do it. That'll that'll rule out one problem anyway. So\n\nChannel 0: mhmm. Yeah. But before we do that, let's just wait for the full power cycle of the router first to\n\nChannel 1: no.\n\nChannel 0: check.\n\nChannel 1: I'm saying do it anyway.\n\nChannel 0: Okay. Do you want us to upgrade it now?\n\nChannel 1: Yeah. Yeah. Do that anyway, and we'll try the power cycle and just see if that solves the problem. For $10 a month, I'd rather have less lag. So\n\nChannel 0: Additional?\n\nChannel 1: yep.\n\nChannel 0: Okay. Let is it okay if I put you on hold? Let me just process\n\nChannel 1: Yeah.\n\nChannel 0: it\n\nChannel 1: That's\n\nChannel 0: right\n\nChannel 1: fine.\n\nChannel 0: now.\n\nChannel 1: No problem.\n\nChannel 0: K. Hang on. Mhmm. Hello, Glenn?\n\nChannel 1: Yes. Hello?\n\nChannel 0: Yes. Thank you for waiting. So we have successfully upgraded your plan to Superfast, which is SuperFiver boosted to 500 over 500 MBPS.\n\nChannel 1: Yep. Yep.\n\nChannel 0: But is it is it okay if it's still finished the twenty minutes\n\nChannel 1: Yeah. That's\n\nChannel 0: before\n\nChannel 1: fine.\n\nChannel 0: we\n\nChannel 1: I've gone on to Hotspot to finish doing what I'm doing. So\n\nChannel 0: Yeah. So I'll know the step in your account. And if the issue's still there after the upgrade and when you turn on the router, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Mhmm. Okay\n\nChannel 1: Yep. Okay.\n\nChannel 0: then. Bye\n\nChannel 1: Alright.\n\nChannel 0: for now, Glenn. Thank you.\n\nChannel 1: No worries. Thanks. Bye.\n\nChannel 0: Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.010574783198535442}],"sentiment":"neutral","sentiment_score":0.010574783198535442,"channel":1,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"Yes.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.050571635365486145},{"text":"Hello.","start":3.04,"end":3.52,"sentiment":"neutral","sentiment_score":0.06525175273418427},{"text":"Good afternoon.","start":3.52,"end":4.34,"sentiment":"neutral","sentiment_score":0.23960702121257782},{"text":"This is Maureen from Airtel tech support.","start":4.56,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.13134031423500606},{"text":"Am I speaking with Glenn Annes?","start":7.9199996,"end":9.78,"sentiment":"neutral","sentiment_score":0.07631512793401878}],"sentiment":"neutral","sentiment_score":0.11601825869258713,"channel":0,"num_words":17,"start":2.8,"end":9.78},{"sentences":[{"text":"Yes.","start":9.84,"end":10.24,"sentiment":"neutral","sentiment_score":0.03551176190376282},{"text":"Hi.","start":10.24,"end":10.48,"sentiment":"neutral","sentiment_score":0.02671281434595585},{"text":"I was hoping someone would ring me back.","start":10.48,"end":12.42,"sentiment":"neutral","sentiment_score":0.016160885337740183}],"sentiment":"neutral","sentiment_score":0.019151165895164014,"channel":1,"num_words":10,"start":9.84,"end":12.42},{"sentences":[{"text":"Yeah.","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.005501767620444298},{"text":"Yeah.","start":14.325,"end":14.645,"sentiment":"neutral","sentiment_score":-0.018952306360006332},{"text":"So it was reported that you're having issue with your Internet 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or whatever's going on.","start":39.66,"end":43.42,"sentiment":"negative","sentiment_score":-0.3669958727227317}],"sentiment":"neutral","sentiment_score":-0.31171921758275284,"channel":1,"num_words":76,"start":19.375,"end":43.42},{"sentences":[{"text":"So it's either a problem or it's just a, you know, a bandwidth thing or whatever.","start":43.42,"end":46.945,"sentiment":"negative","sentiment_score":-0.39234372042119503},{"text":"I'm not sure.","start":46.945,"end":47.585,"sentiment":"negative","sentiment_score":-0.33964993556340534},{"text":"So the the whole thing has been a bit laggy even when we use HubSpot and our other online CRM program.","start":47.585,"end":54.165,"sentiment":"negative","sentiment_score":-0.48644939632642836},{"text":"So, one, I wanted to check whether everything's alright, and two, I wanted to find out how much it would cost to actually upgrade the bandwidth on my on my account.","start":55.185,"end":65.59,"sentiment":"neutral","sentiment_score":-0.13075130673185473}],"sentiment":"neutral","sentiment_score":-0.30373488964749057,"channel":1,"num_words":71,"start":43.42,"end":65.59},{"sentences":[{"text":"Okay.","start":68.57,"end":69.045,"sentiment":"neutral","sentiment_score":-0.06163813918828964},{"text":"May I know since when this happened?","start":69.284996,"end":72.104996,"sentiment":"neutral","sentiment_score":-0.03412690732095923}],"sentiment":"neutral","sentiment_score":-0.03756581130437553,"channel":0,"num_words":8,"start":68.57,"end":72.104996},{"sentences":[{"text":"It's been the lagginess has been, you know, over the last month since I've been back up here.","start":73.855,"end":79.375,"sentiment":"neutral","sentiment_score":-0.2631702688005235},{"text":"We don't spend much we're not here all the time.","start":79.375,"end":81.935,"sentiment":"neutral","sentiment_score":-0.2966451644897461},{"text":"So half the time, it doesn't get used at all.","start":81.935,"end":84.815,"sentiment":"negative","sentiment_score":-0.341858959197998},{"text":"And then when we get here, we we're on a constant I've been here for the last month, and I've noticed it being a bit laggy the whole time.","start":84.815,"end":91.15,"sentiment":"neutral","sentiment_score":-0.30626195309490994},{"text":"So","start":91.15,"end":91.65,"sentiment":"neutral","sentiment_score":-0.17793560028076172}],"sentiment":"neutral","sentiment_score":-0.2967887987547061,"channel":1,"num_words":68,"start":73.855,"end":91.65},{"sentences":[{"text":"Mhmm.","start":91.42999,"end":91.92999,"sentiment":"neutral","sentiment_score":-0.06418566405773163},{"text":"Yeah.","start":92.229996,"end":92.549995,"sentiment":"neutral","sentiment_score":0.006321849301457405},{"text":"Because upon checking on our end, there seems to be no issue with","start":92.549995,"end":97.665,"sentiment":"neutral","sentiment_score":0.05608138384727331}],"sentiment":"neutral","sentiment_score":0.04474627835055192,"channel":0,"num_words":15,"start":91.42999,"end":97.665},{"sentences":[{"text":"yeah.","start":97.549995,"end":97.869995,"sentiment":"neutral","sentiment_score":0.0080171599984169}],"sentiment":"neutral","sentiment_score":0.0080171599984169,"channel":1,"num_words":1,"start":97.549995,"end":97.869995},{"sentences":[{"text":"the","start":97.805,"end":97.965,"sentiment":"neutral","sentiment_score":0.0227750726044178}],"sentiment":"neutral","sentiment_score":0.0227750726044178,"channel":0,"num_words":1,"start":97.805,"end":97.965},{"sentences":[{"text":"Okay.","start":97.869995,"end":98.369995,"sentiment":"neutral","sentiment_score":0.05244579166173935}],"sentiment":"neutral","sentiment_score":0.05244579166173935,"channel":1,"num_words":1,"start":97.869995,"end":98.369995},{"sentences":[{"text":"Internet 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Glenn?","start":446.71,"end":447.69,"sentiment":"neutral","sentiment_score":0.05236515402793884}],"sentiment":"neutral","sentiment_score":0.04077890949944655,"channel":0,"num_words":6,"start":296.13498,"end":447.69},{"sentences":[{"text":"Yes.","start":447.965,"end":448.205,"sentiment":"neutral","sentiment_score":0.08110660314559937},{"text":"Hello?","start":448.205,"end":448.705,"sentiment":"neutral","sentiment_score":0.06680241227149963}],"sentiment":"neutral","sentiment_score":0.0739545077085495,"channel":1,"num_words":2,"start":447.965,"end":448.705},{"sentences":[{"text":"Yes.","start":449.27,"end":449.77,"sentiment":"neutral","sentiment_score":0.17901867628097534},{"text":"Thank you for waiting.","start":449.91,"end":451.03,"sentiment":"positive","sentiment_score":0.4309481680393219},{"text":"So we have successfully upgraded your plan to Superfast, which is SuperFiver boosted to 500 over 500 MBPS.","start":451.03,"end":460.385,"sentiment":"positive","sentiment_score":0.41673626833491856}],"sentiment":"positive","sentiment_score":0.4088723555855129,"channel":0,"num_words":23,"start":449.27,"end":460.385},{"sentences":[{"text":"Yep.","start":460.88,"end":461.2,"sentiment":"neutral","sentiment_score":0.13028687238693237},{"text":"Yep.","start":461.2,"end":461.7,"sentiment":"neutral","sentiment_score":0.10388897359371184}],"sentiment":"neutral","sentiment_score":0.11708792299032211,"channel":1,"num_words":2,"start":460.88,"end":461.7},{"sentences":[{"text":"But is it is it okay if it's still finished the twenty minutes","start":461.32498,"end":465.505,"sentiment":"neutral","sentiment_score":0.061762772213954195}],"sentiment":"neutral","sentiment_score":0.061762772213954195,"channel":0,"num_words":13,"start":461.32498,"end":465.505},{"sentences":[{"text":"Yeah.","start":465.835,"end":466.155,"sentiment":"neutral","sentiment_score":0.032929740846157074},{"text":"That's","start":466.155,"end":466.47498,"sentiment":"neutral","sentiment_score":-0.009866933338344095}],"sentiment":"neutral","sentiment_score":0.011531403753906488,"channel":1,"num_words":2,"start":465.835,"end":466.47498},{"sentences":[{"text":"before","start":466.285,"end":466.60498,"sentiment":"neutral","sentiment_score":0.0007296055555343628}],"sentiment":"neutral","sentiment_score":0.0007296055555343628,"channel":0,"num_words":1,"start":466.285,"end":466.60498},{"sentences":[{"text":"fine.","start":466.47498,"end":466.79498,"sentiment":"neutral","sentiment_score":0.04554527997970581}],"sentiment":"neutral","sentiment_score":0.04554527997970581,"channel":1,"num_words":1,"start":466.47498,"end":466.79498},{"sentences":[{"text":"we","start":466.60498,"end":466.925,"sentiment":"neutral","sentiment_score":0.016856245696544647}],"sentiment":"neutral","sentiment_score":0.016856245696544647,"channel":0,"num_words":1,"start":466.60498,"end":466.925},{"sentences":[{"text":"I've gone on to Hotspot to finish doing what I'm doing.","start":466.79498,"end":470.715,"sentiment":"neutral","sentiment_score":0.05428145995194262},{"text":"So","start":470.715,"end":470.955,"sentiment":"neutral","sentiment_score":0.07203914225101471}],"sentiment":"neutral","sentiment_score":0.05576126681019863,"channel":1,"num_words":12,"start":466.79498,"end":470.955},{"sentences":[{"text":"Yeah.","start":471.565,"end":472.065,"sentiment":"neutral","sentiment_score":0.08583180606365204},{"text":"So I'll know the step in your account.","start":472.5,"end":474.5,"sentiment":"neutral","sentiment_score":0.1017970684915781},{"text":"And if the issue's still there after the upgrade and when you turn on the router, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":474.5,"end":485.97287,"sentiment":"neutral","sentiment_score":-0.006781632936484105},{"text":"Mhmm.","start":487.5529,"end":488.0529,"sentiment":"neutral","sentiment_score":0.04390331730246544},{"text":"Okay","start":488.2729,"end":488.67288,"sentiment":"neutral","sentiment_score":0.09428918361663818}],"sentiment":"neutral","sentiment_score":0.016405842422197264,"channel":0,"num_words":48,"start":471.565,"end":488.67288},{"sentences":[{"text":"Yep.","start":488.38,"end":488.62,"sentiment":"neutral","sentiment_score":0.08407030999660492},{"text":"Okay.","start":488.62,"end":489.12,"sentiment":"neutral","sentiment_score":0.111064150929451}],"sentiment":"neutral","sentiment_score":0.09756723046302795,"channel":1,"num_words":2,"start":488.38,"end":489.12},{"sentences":[{"text":"then.","start":488.67288,"end":489.17288,"sentiment":"neutral","sentiment_score":0.1306098699569702},{"text":"Bye","start":489.5529,"end":489.79288,"sentiment":"neutral","sentiment_score":0.15289342403411865}],"sentiment":"neutral","sentiment_score":0.14175164699554443,"channel":0,"num_words":2,"start":488.67288,"end":489.79288},{"sentences":[{"text":"Alright.","start":489.60287,"end":490.10287,"sentiment":"neutral","sentiment_score":0.2052040994167328}],"sentiment":"neutral","sentiment_score":0.2052040994167328,"channel":1,"num_words":1,"start":489.60287,"end":490.10287},{"sentences":[{"text":"for now, Glenn.","start":489.79288,"end":490.5929,"sentiment":"neutral","sentiment_score":0.20856776336828867},{"text":"Thank you.","start":490.5929,"end":491.3329,"sentiment":"positive","sentiment_score":0.5027382075786591}],"sentiment":"neutral","sentiment_score":0.3262359410524368,"channel":0,"num_words":5,"start":489.79288,"end":491.3329},{"sentences":[{"text":"No worries.","start":490.96286,"end":491.68286,"sentiment":"neutral","sentiment_score":0.19479185342788696},{"text":"Thanks.","start":491.68286,"end":492.08286,"sentiment":"positive","sentiment_score":0.8155243396759033},{"text":"Bye.","start":492.08286,"end":492.58286,"sentiment":"positive","sentiment_score":0.6012424230575562}],"sentiment":"positive","sentiment_score":0.45158761739730835,"channel":1,"num_words":4,"start":490.96286,"end":492.58286},{"sentences":[{"text":"Have a great day.","start":492.8329,"end":493.97287,"sentiment":"positive","sentiment_score":0.5732766631990671}],"sentiment":"positive","sentiment_score":0.5732766631990671,"channel":0,"num_words":4,"start":492.8329,"end":493.97287}]},"summary":{"result":"success","short":"A customer, Glenn, is experiencing issues with his internet service. He explains that the service keeps stalling and sometimes drops packets. The representative suggests upgrading the bandwidth on his account and power cycling the router to fix the issue. They also discuss the cost of the upgrade and the possibility of escalating the issue if needed."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. Am I speaking with Glenn Annes? Yes. Hi.","start_word":5,"end_word":19,"intents":[{"intent":"Request technical assistance","confidence_score":0.048555203}]},{"text":"which is And what's the what's the cost on that, though? it's 6 sorry.","start_word":620,"end_word":633,"intents":[{"intent":"Explaining cost","confidence_score":0.0008971705}]},{"text":"which is And what's the what's the cost on that, though? it's 6 sorry. It's $89.95 per How much?","start_word":620,"end_word":638,"intents":[{"intent":"Providing explanation","confidence_score":0.00022764858}]},{"text":"Do you want us to upgrade it now? Yeah. Yeah.","start_word":703,"end_word":712,"intents":[{"intent":"Asking for option","confidence_score":0.0038985834}]},{"text":"For $10 a month, I'd rather have less lag. So Additional?","start_word":730,"end_word":740,"intents":[{"intent":"Expressing preference","confidence_score":0.037953433},{"intent":"Providing option","confidence_score":0.0028217759}]},{"text":"Thank you for waiting. So we have successfully upgraded your plan to Superfast, which is SuperFiver boosted to 500 over 500 MBPS. Yep.","start_word":774,"end_word":796,"intents":[{"intent":"Wishing good luck","confidence_score":0.0070451167}]},{"text":"So I'll know the step in your account. And if the issue's still there after the upgrade and when you turn on the router, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Mhmm.","start_word":829,"end_word":874,"intents":[{"intent":"Providing step","confidence_score":0.0009817906}]},{"text":"then. Bye Alright. for now, Glenn. Thank you.","start_word":878,"end_word":885,"intents":[{"intent":"Saying goodbye","confidence_score":0.020216253}]},{"text":"Bye Alright. for now, Glenn. Thank you. No worries.","start_word":879,"end_word":887,"intents":[{"intent":"Expressing gratitude","confidence_score":0.17971481}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Glenn Annes? Yes. Hi. I was hoping someone would ring me back. Yeah. Yeah. So it was reported that you're having issue with your Internet service? Yeah.","start_word":0,"end_word":42,"sentiment":"neutral","sentiment_score":0.027073759585618973},{"text":"It's been really up and down.","start_word":43,"end_word":48,"sentiment":"negative","sentiment_score":-0.42330363392829895},{"text":"Like, I've been using a lot of chat g p t over the last, you know, week or two, especially today, and it just keeps stalling halfway through it and, you know, real and pages failing. And and when I put it on my hot spot, it seems to work fine.","start_word":49,"end_word":99,"sentiment":"neutral","sentiment_score":-0.28142815828323364},{"text":"So it seems to be like I'm I don't know whether I'm dropping packets or whatever's going on. So it's either a problem or it's just a, you know, a bandwidth thing or whatever. I'm not sure. So the the whole thing has been a bit laggy even when we use HubSpot and our other online CRM program.","start_word":100,"end_word":157,"sentiment":"negative","sentiment_score":-0.4073874056339264},{"text":"So, one, I wanted to check whether everything's alright, and two, I wanted to find out how much it would cost to actually upgrade the bandwidth on my on my account. Okay. May I know since when this happened? It's been the lagginess has been, you know, over the last month since I've been back up here. We don't spend much we're not here all the time.","start_word":158,"end_word":224,"sentiment":"neutral","sentiment_score":-0.19264422357082367},{"text":"So half the time, it doesn't get used at all.","start_word":225,"end_word":234,"sentiment":"negative","sentiment_score":-0.3440215289592743},{"text":"And then when we get here, we we're on a constant I've been here for the last month, and I've noticed it being a bit laggy the whole time. So Mhmm. Yeah. Because upon checking on our end, there seems to be no issue with yeah. the Okay. Internet service. Yeah. And, Right. actually, I'm checking the statistics right now at the address and the Internet usage. But we're we can do a resubmit ONC configuration, like a reboot on the network side. So for it to take effect, can you do a full power cycle with the router on your end? Yeah. I can do that. So hang No? on a sec. Yeah. So hang on. Let me just check.","start_word":235,"end_word":355,"sentiment":"neutral","sentiment_score":-0.02815659005533565},{"text":"I did this the other day because we're having awful trouble with the, you know, ChatGPT was telling me your service wasn't in Australia.","start_word":356,"end_word":379,"sentiment":"negative","sentiment_score":-0.3729084134101868},{"text":"Mhmm. And so we had your kit guys look into your stuff and you end up actually changing my IP address. That was only that was less than a week ago. Yeah. So regarding the Gail IP location that we're facing last month, that's already been resolved. So Well, you should I was be only getting them. yeah. He was here. He we we spoke to him the other night, sort of, I think, last Okay. Friday, I think it was. Have you spoke with them already, with their other representative? He actually ended up putting me onto a different IP range. Mhmm. So I think it used to end in dot three and now it ends in dot four, I think it is. So Mhmm. I've just Yeah. powered Because it off. that's I'll give it twenty seconds mhmm. and I'll power it back on. Actually, can you keep it unplugged for twenty minutes? And after that, plug it back in and check your Internet Yeah. And if I wanna Mhmm. do the upright, how do I go about doing that, and how much does it cost? Let me just have a look with your current plan. So you're under super standard right now, which is 50 MBPS limited. So if you wanted to do an upgrade, we can do it, which is the superfast one. It's Mhmm. 500 over 500 MBPS for the download and upload speed, Yeah. which is And what's the what's the cost on that, though? it's 6 sorry. It's $89.95 per How much? month. 89.95. So it's only another $10 a month. Yeah. That's correct. Oh, then just do that. That's fine. Yeah. For But $10 a month, just do it. That'll that'll rule out one problem anyway. So mhmm. Yeah. But before we do that, let's just wait for the full power cycle of the router first to no. check. I'm saying do it anyway. Okay. Do you want us to upgrade it now? Yeah. Yeah. Do that anyway, and we'll try the power cycle and just see if that solves the problem. For $10 a month, I'd rather have less lag. So Additional? yep. Okay. Let is it okay if I put you on hold? Let me just process Yeah. it That's right fine. now. No problem. K. Hang on. Mhmm. Hello, Glenn? Yes. Hello? Yes.","start_word":380,"end_word":773,"sentiment":"neutral","sentiment_score":0.004297862973461296},{"text":"Thank you for waiting. So we have successfully upgraded your plan to Superfast, which is SuperFiver boosted to 500 over 500 MBPS.","start_word":774,"end_word":795,"sentiment":"positive","sentiment_score":0.407644122838974},{"text":"Yep. Yep. But is it is it okay if it's still finished the twenty minutes Yeah. That's before fine. we I've gone on to Hotspot to finish doing what I'm doing. So Yeah. So I'll know the step in your account. And if the issue's still there after the upgrade and when you turn on the router, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Mhmm. Okay Yep. Okay. then. Bye Alright. for now, Glenn.","start_word":796,"end_word":883,"sentiment":"neutral","sentiment_score":0.053435131907463074},{"text":"Thank you.","start_word":884,"end_word":885,"sentiment":"positive","sentiment_score":0.4945518672466278},{"text":"No worries.","start_word":886,"end_word":887,"sentiment":"neutral","sentiment_score":0.2337237000465393},{"text":"Thanks. Bye. Have a great day.","start_word":888,"end_word":893,"sentiment":"positive","sentiment_score":0.7342966198921204}],"average":{"sentiment":"neutral","sentiment_score":-0.04814240068843121}}}}