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Hi. Good afternoon. I'm looking for Jeanette. Oh, am I with women's and children's health?\n\nYeah. I'm looking for Jeanette Taninski from IT department. I see. But may I know who's the charge or replacement of Jeanette? I see.\n\nBecause, we would like to present cybersecurity or SOC. So that's why I'm just wondering who's in charge or their placement for IT manager here. Mhmm. Sure. Mhmm.\n\nMhmm. Ed Reed. Sure. Okay. No problem.\n\nI'll just drop an email to Ed. Thank you for your help. Mhmm. 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Someone speaking. Which unit are you looking for? Yes. You have. Yes. She no longer works here. So can I help you with something? Currently, that position is still waiting on contracts. We're not sure. But I can help you out in the meantime. What issue have you got? Okay. So the best person for cybersecurity, we actually have a new role that's been advertised for that, and we're waiting for that person to start. So I can hand you through to do you have a pen handy? So ed reynolds, so e d.roeynolds@sa. Gov dot e u. If you email him. Yep. And he should be able to respond. Cool. Thank you. Okay. That's alright. 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Someone speaking. Which unit are you looking for? Yes. You have.\n\nYes. She no longer works here. So can I help you with something? Currently, that position is still waiting on contracts. We're not sure.\n\nBut I can help you out in the meantime. What issue have you got? Okay. So the best person for cybersecurity, we actually have a new role that's been advertised for that, and we're waiting for that person to start. So I can hand you through to do you have a pen handy?\n\nSo ed reynolds, so e d.roeynolds@sa. Gov dot e u. If you email him. Yep. And he should be able to respond.\n\nCool. Thank you. Okay. That's alright. 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Someone speaking.\n\nChannel 0: Yes. Hi. Good afternoon. I'm looking for Jeanette.\n\nChannel 1: Which unit are you looking for?\n\nChannel 0: Oh, am I with women's and children's health?\n\nChannel 1: Yes. You have. Yes.\n\nChannel 0: Yeah. I'm looking for Jeanette Taninski from IT department.\n\nChannel 1: She no longer works here. So\n\nChannel 0: I see. But\n\nChannel 1: can\n\nChannel 0: may\n\nChannel 1: I help\n\nChannel 0: I know\n\nChannel 1: you\n\nChannel 0: who's\n\nChannel 1: with something?\n\nChannel 0: the charge or replacement of Jeanette?\n\nChannel 1: Currently, that position is still waiting on contracts. We're not sure. But I can help you out in the meantime. What issue have you\n\nChannel 0: I\n\nChannel 1: got?\n\nChannel 0: see. Because, we would like to present cybersecurity or SOC. So that's why I'm just wondering who's in charge or their placement for IT manager here.\n\nChannel 1: Okay. 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The agent offers to help and suggests sending an email to Ed Reed for a new role. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"I'm looking for Jeanette. Which unit are you looking for?","start_word":7,"end_word":16,"intents":[{"intent":"Identify unit","confidence_score":0.008199797},{"intent":"Find jeanette tinnski","confidence_score":0.0017445228}]},{"text":"Currently, that position is still waiting on contracts. We're not sure. But I can help you out in the meantime. What issue have you I got? see. Because, we would like to present cybersecurity or SOC. So that's why I'm just wondering who's in charge or their placement for IT manager here. Okay.","start_word":63,"end_word":115,"intents":[{"intent":"Provide information on position","confidence_score":0.04062204},{"intent":"Provide information on position","confidence_score":0.019147221}]},{"text":"Because, we would like to present cybersecurity or SOC. So that's why I'm just wondering who's in charge or their placement for IT manager here. Okay.","start_word":90,"end_word":115,"intents":[{"intent":"Identify it manager","confidence_score":0.016600233}]},{"text":"So ed reynolds, so e Mhmm. d.roeynolds@sa. Mhmm.","start_word":156,"end_word":163,"intents":[{"intent":"Provide contact information","confidence_score":0.12287371}]},{"text":"So ed reynolds, so e Mhmm. d.roeynolds@sa. Mhmm. Gov dot e u. If you email him. Ed Reed. Yep.","start_word":156,"end_word":174,"intents":[{"intent":"Send email to edrew","confidence_score":0.029519012}]}]},"sentiments":{"segments":[{"text":"Hello. Someone speaking. Yes. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.07864464074373245},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.35724374651908875},{"text":"I'm looking for Jeanette. Which unit are you looking for? Oh, am I with women's and children's health? Yes. You have. Yes. Yeah. I'm looking for Jeanette Taninski from IT department. She no longer works here. So I see. But can may I help I know you who's with something? the charge or replacement of Jeanette? Currently, that position is still waiting on contracts. We're not sure. But I can help you out in the meantime. What issue have you I got? see. Because, we would like to present cybersecurity or SOC. So that's why I'm just wondering who's in charge or their placement for IT manager here. Okay. So the best person for cybersecurity, we actually have a new role that's been advertised for that, and we're waiting for that person to start. Mhmm. So I can hand you through to do you have a pen handy? Sure. So ed reynolds, so e Mhmm. d.roeynolds@sa. Mhmm. Gov dot e u. If you email him. Ed Reed. Yep. Sure. And he Okay. should be able to respond. Cool.","start_word":7,"end_word":184,"sentiment":"neutral","sentiment_score":0.01305681560188532},{"text":"No problem.","start_word":185,"end_word":186,"sentiment":"positive","sentiment_score":0.3333626985549927},{"text":"I'll Thank just drop you. an email to Ed.","start_word":187,"end_word":195,"sentiment":"neutral","sentiment_score":0.270242840051651},{"text":"Thank you for Okay. your help.","start_word":196,"end_word":201,"sentiment":"positive","sentiment_score":0.3940372467041016},{"text":"That's alright. Bye. Mhmm. Bye.","start_word":202,"end_word":206,"sentiment":"neutral","sentiment_score":0.18136778473854065}],"average":{"sentiment":"neutral","sentiment_score":0.04799096455831014}}}}